Hotéis em Punta Cana

Pretty rooms and the chance of good faciliies.

The staff invited us for a breakfast one day wich was really surprising as it is an all inclusive hotel. They took 3 hours from our life to sell a Melia Group vacation right for only 175.000USD. does not worth it??? We had to call every day for cleaning of our room. In these quite expensive rooms we had to wait 5-10 minutes for warm water. Otherwise everything was cool...

Staff as expected was very splendid and helpful.

The room detail indicated that the Wifi was included in the stay but it turned out the WiFi was only free in the hotel lobby. The room charged 4 dollars a night for room usage. And you were only allowed to connect one device to the WiFi per paid night. It is totally ridiculous to charge for such a service if it could have been included in the room rate and save everybody the anger and confusion.

staff, location

the food was horrible

Food, pool, room size

Restuarant reservation method

The entire resort was amazing, hard for me to explain how beautiful this resort is. Very clean and well kept. The staff was very nice and professional. Definitely a great place to go if you want to relax and just get away. This was my first time in Punta Cana, and I will return to this resort again before year end. The free Wi-Fi outside the room was a plus, you had signal everywhere. The food was better than I expected, there are a lot of restaurants (Options) to choose from. The best part is that you can eat at the sister resort as well, not reservations needed for any of them. Best vacation so far to the Dominican Republic.

The water pressure in the room was low later in the day (but I understand, being Dominican myself, that they try to conserve water). And I had some issues with the Wi-Fi signal in my room, outside worked great.

Food was actually incredible; it was almost the highlight of the trip! Staff was superbly friendly, and all the decor of the lounge areas and restaurants was splendidly top-notch. Will definitely be returning on my next trip to the DR!

That I had to leave! =]

If I have only one critic it will be for the casino staff,only place in the resort where for some reason the staff absolutely not friendly,

Upon arrival, the staff was helpful, polite and always willing to help. Our room was very clean and maintained every day. We had a jacuzzi on our balcony with a great view of the beach. Food was good, a little repetitive , but you can always find something that you liked. Overall an amazing stay...

We were able to use the pool at the Bavaro Beach side but they would not serve us any drinks or let eat at the buffet.

I liked that the VIP section had their own private pool and members didn't have to make reservations.

The food wasn't too good and got a few of us really sick.

Despite the problems with the room, the staff was very helpful.

They had to switch my room twice. The first room smell like a smoking room . The second room had a real strong smell of mold. After going back and forth for 3 hours I finally got a nice room. The hotel was too far from the city of Punta Cana

As a business man, very busy, overwhelmed with stress, taking a few days of vacation at the Sivory was a real blessing from the Gods. This place is amazing, very relaxing, and attentive to details; I have to say I highly recommend the Sivory meal plan. Very good cuisine, great location and very peaceful, which helps unwind and get back to a dream state. I highly recommend this place if you are looking for a small property on the beach with an attentive staff, some quality time to relax and just enjoy what luxury has to offer.

Sivory was exactly what we were looking for: a quiet place to relax and enjoy warm weather. We had a premium oceanfront room, which was on the second floor. The view was amazing. There are a few coconut trees between your from room and the beach, but it's not by any means an obstructed view. It just makes everything more natural. The room was exactly as advertised. We were very happy with it. Having a veranda/terrace on the second floor was so nice. All villas are 2 stories high, and all have verandas/terraces. I think the main difference between premium and luxury oceanfront rooms is private pool for the luxury rooms. I'm happy to have the view on the second floor than the pool on the first floor. The air and water temperature was just perfect. Not too hot at around 75-83 degrees. The thing to keep in mind that there's a *constant* breeze. It doesn't make it cold, but the wind is just there. So with the wind, there's a bit of wave action all day. This was perfect for us as we like ...

Almost everything the food was great the drinks was also great the pool bar tender there are the best juan,jose and front dest carlo.

It took 4 days to them to change the remote control for the tv if you want something to get done in your room they will take for ever.

Location was great

Rooms were okay, we had to wait beyond check in when arriving, then there was no towels, we went to the beach and they were out of towels as well. There were crazy rust stains in our bathroom. The food was not that good (Fruit was amazing!) but I couldn't expect more for the price and it was included.

Facilties were excellent, setting was perfect.

The foldout bed in the coach was awful. The room needed little bits of attention (shower temperature control was not very good, loose cover on an outlet, clock did not work).

The room was clean and had a nice decoration. Comfort bed and spacious room. The food quality was very good and good variety as well. The Steak restaurant was great. The staff was very nice and helpful but very relaxed, they were not harassing you. We felt very relaxed. The surroundings of the hotel are very nice with lots of birds singing and fishes... Very natural and relaxing. Check inn and check out were very easy.

The beach is full of algae as all of the other beaches in the area due to the problem of El Niño. Very sad as this area is known for its beautiful beaches. But this is not a something the hotel can control. It is a general problem. I talked with a service manager from Cap Cana and he told me they have the same problem there for almost a year now. What I did not liked from Catalonia was a terrible odor that comes from the water they use for sprinklers on the green areas and gardens. I don't know what kind of water they use but is smells awful.

Loved the staff, they were all so friendly. The variety of food was very good too. We loved the cleanliness of the beach, we were in the "Privaleged" area, but I feel if we didnt go with the honeymoon suite it may have been a different story.

Cleanliness of the room was disappointing, and they never cleaned at the same time. One of the buffet places was terrible, there was always bugs flying around the food. We had a leak in our ceiling at midnight one night, and ended up having about 50 gallons of water that had to be let out in our bathroom so we had to move everything out & we didnt get compensated for any of that. It was frustrating.

Easy check-in, easily arranged transport from airport to hotel, room was clean, staff friendly

hallway outside quite loud at night (echo from all stone floor and walls)

We loved the entertainment team, the service was amazing. Everyone was respectful and they made us feel at home. The shows they had every night were amazing, and very professional.

There wasn't wifi everywhere, and the wifi in the lobby wasn't great. It limits is from contacting our family outside of the resort.

Nice beach. Too many russians. Really appalling selection of meals for dinner. Insects in the room roaches and ants. Awful smell of some kind of swamp in the room. Yet very friendly personnel.

Too many Russians. Really appalling selection of meals for dinner. Insects in the room roaches and ants. Awful smell of some kind of swamp in the room.

Food

Room old and dirty

The price. But there wasnt enough to justify how much I paid. So it was a bad value. Dreams Punta Cana was a much better resort.

I did not like the sometimes undercooked/raw food. Otherwise the food was never better than ok. I did not like the customer service and at times the staff was unprofessional. The first room we were given had a broken shower. The second room we went to had poor quality features. Low water pressure. Barely enough hot water. Uncomfortable bed. Seaweed covered beach. Had to pay for wifi. No real bar. Dreams punta cana resort is 20 minutes north is 50% more expensive, but 200% better quality. Dont go here. Its not worth it. If you do go youll see why.

What I liked best was how they accommodated our family of 18 all in one building that was great. Somw of the staff also made us feel special like a waiter  in seaside grill restaurant. if you ever go there ask for super  he is amazing.

my bathroom in room 3123 kept leaking water from the ceiling. The cleaning lady always had an attitude even though we were polite. when my family and I went to a pizza shop next the beach we were treated unfairly by a employee

Friendly staff, great food and drinks. Hotel employee made our morning everyday with friendly singing and dancing. Hotel employee is a key fixture to Dreams Punta Cana!

The resort was clean all around. The staff were all very likable and I enjoyed talking to them. The room was (7220) was clean and spacious. It took me a night to get adjusted to the firmness of the king size bed. Television (32'') was small for the size of the room. A few issues with the room. The frosted glass door did not fully enclose the bath area. This allowed odors, noise and stem to travel outside of the bath area. Missing the door stop for the glass bathroom door. The exhaust vent in the bathroom was partially painted over with visible dirt buildup. Pools were clean and the beach and pool chairs were plentiful during peak times. Service was prompt and courteous. Some nightly entertainment was provided.

The food in the buffet dining room did not appeal to me. Other than a family dinner the first night, I did not eat there for dinner again. Breakfast was not much better. I just made do with what they had. Plenty to choose, but the quality of food did not suit me.

Location is beautiful. Staff very friendly and helpful. Food was delicious. A lot of activities to do for different ages.t

Toilet was not working and took 3 days to fix it

This guest did not leave comments about this hotel.

They are constantly cleaning. At the nightly entertainment they cater to all your needs.

One of the nightly entertainment that was joined with the other Riu turned into adult entertainment in the presence of kids. One day my wife needed some assistance at the barbecue and she was totally ignored even when she speak Spanish. The staff should know more English, not just hello. My daughter had to go to the emergency room for something she ate while on vacation.

Beautiful, romantic

electrical didn't work in our room in many outlets

Most of the staff was great, particularly bar staff including Martin at the Love Bar. The room was nice and accurately reflected "ocean view." The pools were quite pleasant including the main pool with swim up bar.

Food was very mediocre. More entertainment is needed as well if to compete with resorts in the other islands and even US resorts. They should have more air conditioning in their bars, lobby, typically sweat in these area from lack of it. Even in the restaurants the temperature could have been cooler.

GREAT BEACH AND DRINKS

BAD FOOD, TERRIBLE CUSTOMER SERVICE, THE HAVE TO CHANGE ALL THE EMPLOYEEES,

The elevator was broken and they said it had been for almost 2 months, the jacuzzi button was broken, mini bar was never refilled unless we called.

The service from the staff!

The vibes.

No everything was good

The staff was friendly from servers to bartenders , they sure know how to keep youn happy .

We got there late night , gave us a room smelling horrible , shower was dirty , they couldnt change us to another room , customer service its the worst ever , as of myself and friend who came with me we wont come back to this hotel ever .

The room was nice, beach was nice.

Poor customer service. Took forever to check in, then forever for the room to be ready, then forever to check out. Very disorganized. Also had to call many many times to get anything for the room (drinking water, towels). Didn't get them until after dinner despite calling before breakfast, wasn't asking for much. Far too expensive for what we got.