Hotéis em Madri perto de Ángel Martin Arte Antiguo Africano

Prós: Didn't take the breakfast.

Contras: All was nice.

Prós: Lovely room, comfy bed, good shower - once I figured out how to work it. Maid service in morning and in evening to leave weather forecast and what’s on the next again day.

Prós: Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.

Contras: Towels and bathrobes could use an upgrade.

Prós: Beautiful hotel with friendly and helpful staff

Contras: Nothing

Prós: The front desk staff was excellent for making recommendations of restaurants and sights. The room was comfortable and quiet.

Contras: The breakfast was very overpriced and we wished we had been closer to the city center.

Prós: Beautifully clean, modern hotel in historic building

Prós: Excellent staff and quick service. Great location. Loved every part of our stay. Thank you.

Contras: Nothing.

Prós: The location is amazing. Walking distance to train station and in a bustling neighbourhood with lots of cool bars and restaurants. Clean hotel and very friendly staff. They realised it was my birthday and organised a few treats for me which was very nice. The decor and amenities were amazing including the spa and the +150 year old elevator.

Contras: The only cristicism is that the key cards stopped working a few times.

Prós: The Urso is a 5 star hotel with exceptional attention to detail and customer service! The rooms are nicely decorated with a warm and comfortable feel like home.

Contras: Love everything!

Prós: Staff are very friendly and accommodating from the doormen, to reception to housekeeping and waiting staff- all very warm. Location is lovely if you prefer to be further out of the hustle and bustle of the city- great cafes nearby and no noisy evenings! Excellent bed, very comfortable, great heavy drapes to suit light out and wonderfully quiet for a good night's rest.

Contras: The restaurant is very warm and almost impossible to sit in in the warm season as there is no aircon. The front bar is great for talking with work colleagues in the foyer couches, but isn't sociable if you're there on holiday

Prós: Design, decor, and room size

Contras: Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.

Prós: This hotel was elegant and sophisticated with beautiful charm. Location was great with only a short walking distance to the cities Centre and main attractions. Staff were very attentive and friendly, the bar and lobby was great with a beautiful old world elevator as it’s main focal point. Gym was small but enough to get the job done and the spa was also lovely. Great local cafes and restaurants near by with an excellent fruit market across the road. Requested a corner suite room which I would recommend. It was spacious and light filled.

Contras: It’s only fault was a tiny shower.

Prós: Great location

Prós: Location is good for those who like crowded & busy downtown. Clean room & friendly staff.

Contras: In a heatwave in Madrid, AC in our room is barely working. I spent 3 nights with this issue & the last night I couldn't sleep. We told the staff at the 1st day but nothing changed. All what you hear is sorry to know that. I am really disappointed & I can't call this hotel 5stars or even 4 stars. I have tried many hotels in Spain & Madrid & this is the worst experience.

Prós: The location of this hotel is amazing. Right in the center of things and easy to walk to all sightseeing such as the Plaza major and other major sights.

Prós: Location! Very clean, breakfast was awesome and the staff is super friendly.

Contras: Nothing

Prós: Best location. Nice facilities. Spacious bedrooms. Good breakfast.

Prós: Great location

Prós: Beautiful and well maintained. Staff was very accommodating.

Contras: The breakfast buffet was extremely expensive and confusing.

Prós: The location was excellent. The drink upon checkin is a nice touch. The staff were friendly. I extended one night and they let me stay in the same room at the same price

Contras: Our room had electrical failures. The phone didn't work. The air conditioning didn't work well. It is controlled from a master room and not inside the room itself. It was not a bad experience but this is not even close to a five star hotel.

Prós: The hotel is well located, very near Plaza del Sol, shopping and transportation. Staff is wonderful and always eager to make your stay a great one.

Contras: No complains!

Prós: The breakfast was fab , the rooms clean the staff were helpful and the location was perfect ! Definitely has all ,what one is looking for in a vacation accommodation .

Contras: The only minus is that the bathroom didn't have any ventilation.

Prós: Location is awesome

Contras: Definitely not a five star hotel. Air didn't work. There were electrical problems.

Prós: Staff is really friendly and helpful.

Contras: Small rooms. Not enough toiletries like moisturiser. Water bottle was provided on somedays, somedays did not provide.

Prós: Everything was excellent, except for a noisy elevator adjacent to my room.

Contras: Having a shared wall with the elevator which was disturbing

Prós: The room was large clean and all in working order. The breakfast was delicious and the service was stupendous. The staff definitely made our stay pleasant. A special thank you to a Dominican waitress who went far & beyond for us four and granddaugher.

Prós: Nice spacious room

Contras: On a very noisy and busy street

Prós: Amazing staff--so incredibly helpful. They really take a personal interest in helping--with directions, finding things, and even helped us return an item to a store.

Prós: Modern

Contras: Air conditioning could not get it lowered , bed was uncomfortable although huge ,a bit far from main areas, very sparse with soap and towels.

Prós: The bed was great.

Contras: It was all great.

Prós: Amazing breakfast, spacious rooms, friendly staff, great location!!

Prós: Location and bfast

Prós: Great location

Contras: Rooms were very dusty, and air conditioning didn’t work.

Prós: Amazing accommodation with very professional and friendly staff. Javier and Anna are 1st class hospitality business professionals.

Contras: The man at Reception on Sunday 3rd March who was in charge of the suitcases and bags being stored behind reception was extremely rude. We are indian so maybe he was racist but I could not believe how he spoke to me when I was simply asking him to look for a Real Madrid bag with some Madrid tops in it that our Betfair representatives had left behind by mistake. We had limited details about the names on the back of the shirt but told the guy it had 3 shirts in a Madrid paper bag. He had also been told by the betfair reps that we (aswani family) would be coming to collect the stuff. I understand there are security measures in place to protect peoples belongings but he should not be working in a customer services role if he has 0 peoples skills. Very disappointed!

Prós: Great location, nice building.

Contras: The staff were very rude and snobbish. There was no hot water in the morning, so I could not take a shower before my business meetings.

Prós: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Contras: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Prós: The breakfast was fantastic. The best was that coffee is served at the table and that the warm dishes (eggs, pancakes, etc) were a la carte.

Prós: We have stayed before and like the relaxed atmosphere even in the centre of Madrid The beds are good The night staff were excellent. The bellboys and concierge were great both day and night staff

Contras: The rooms are now feeling dated in general fit out and furnishings. The daytime front desk staff were detached and unwelcoming.

Prós: Everything

Contras: Nothing

Prós: Hotel is in an excellent location to see Madrid. Staff was very helpful and the room clean and very spacious with 2 floors. Great hotel for Madrid.

Prós: Everything was perfect, the room, facilities, staff and most of all the unbelievable location. 10/10

Prós: The service

Contras: The stairs in the bedroom

Prós: Staff was very friendly

Contras: The hotel was exactly as it was 20 years ago ( last time, we stayed there). It has not been renovated and it seems there hasn’t been any material investment over the last two decades. Its swimming pool was located in another hotel (Urban hotel), 200 meters from the Villa Real. In addition, the size of the swimming pool was ridiculously tiny, specially considering it is used by guests from two hotels.

Prós: Great view and beautiful suite on the 5th floor

Prós: The location is unbeatable to explore the city from, right on the edge of the centre. Very clean hotel, friendly staff and beautifully appointed room.

Contras: The pool is accessed through a different hotel which is fine but that's not clear when booking.

Prós: Location

Contras: Sofa bed in famy suite was very squeeky and uncomfortable. When opened, it occupied all space in room preventing any one moving in the room. Roof-top pool in sister hotel was extremely small and not suitable for swimming. Air conditioning not powerfull

Prós: So perfect accommodation than I have expected. There are slippers in the room.

Prós: The very friendly and helpful staff

Contras: The fact that I booked a double room and when I got there I had to pay €40 extra to get a double bed! #NotAcceptable

Prós: Friendly and helpful staff, thanks to the receptionist Diego who helped my friend find her lost jacket and kept it for us until we returned to Madrid. Location is perfect, quiet, safe, elegant and easy-accessible

Prós: We liked the location of the hotel.

Contras: The rooms were extremely outdated. The AC didn’t feel like it was working.

Contras: I paid for a rooms with view but we only had a partial view. This was a bit misleading.

Prós: The location is fantastic and can’t be faulted.

Contras: This hotel doesn’t seem like a five star to me, definitely a solid four. There was a luke-warm reception when arriving, no one was at the door and there was no one to assist with bags or show us the room. Overall it wasn’t a very welcoming experience. There was a similar experience when trying to check out. The main receptionist at the desk was dealing with another guest however there was another receptionist (or staff member) at a different desk busy on her computer and ignoring me. I just placed my room keys on the desk and left as I couldn’t wait too long. There is also no valet parking, something which is usually quite common for five star properties (certainly is the case for the Villa Real which I’ve stayed at). I parked at the NH car park down the road and tried querying with staff whether there were any discounts due to us staying at an NH hotel. This was something which was never answered.

Prós: Good breakfast buffet. Daytime staff excellent later in evening staff was not fluent in other languages. Otherwise the stay there was pleasurable.

Contras: See above

Prós: The location is very nice, just opposite the museum of Prado, 5-10 minute walk to the busy, main street. Large room with comfortable bed. However, the bathroom is a little bit old and the bath does’t work very well. Considering the location and place, still a recommendable hotel.

Contras: Bathroom could be newer.

Prós: Fantastic location. The other aspects of the hotel were all good but it is only just 5 star it is right on the 4 / 5 star border i think. That said it worked well for us. staff were helpful when planning trips.

Contras: nicer rooms, they were fine but a bit small and the bathroom while well maintained and attractive was not big enough for all the things that had been put in so not as nice to use as it might have been.

Prós: The location is the only thing going for this hotel. Not much else I can say positive.

Contras: The rooms were extremely claustrophobic. It was very difficult to sleep here. Wall as are very thin. You can clearly here the conversation of other guests in their rooms and in the hallways. Complained several times- nothing done.

Prós: Property and service as expected.

Prós: Great location!

Contras: The Staff is great!

Prós: Great and central location, nicely equipped clean room.

Contras: Some of the room have no view something that should have been clear up front on booking.com had to pay extra for a street view rather than "wall view". This hotel is marketed as 5-star but far from it, most should be 4-star base on exiting facilities. Interaction with hotel staff varies from great to less than great depending on the person on duty. I find the night shift far more helpful, pleased and accommodating.