Hotéis em Madri perto de Fernán Gómez Centro Cultural de la Villa

Prós: Great location and feel of the overall hotel!

Contras: Coming from United States just used to the Air Conditioning being colder but I understand that Europe works different.

Prós: Everything, amazing staff; responsive, proactive and friendly. Location is great, right in the heart of the city. Rooms are pretty nice, bed and pillows are AWESOME. There’s also a “pillow menu” in every room to select the pillow you like best. We will definitely stay there next time we go to Madrid.

Prós: Great location central to sites of Madrid. Beautiful decor, clean rooms, friendly and helpful staff. Feels like a VIP experience.

Contras: Nothing

Prós: Great location next to metro and close to some of the sights. Beautiful over Gran Via at night. Although it's close to a busy street, the sound isolation is pretty good. The room was very comfortable to stay at: nice big bed and amazing rain shower. There are plenty of food options at breakfast, so you can really charge up yourself for the day of sightseeing.

Prós: Comfy beds and great pillows.

Contras: No suitcase stand. We were given a disabled room which had no bench space in the bathroom.

Prós: The breakfast was wonderful and very rich. Sonia the concierge manager was very helpful, professional, she gave us wonderful tips. The bed was very comfortable. Hotel is located close to most of the attractions, and a subway station is right in front of the hotel.

Contras: The wc door cannot be close with a key hermetically. There was no hanger to put the towels.

Prós: We stayed in Barcelo Torre de Madrid late August 2019 for 3 nights. I was staying with my teenage daughter. We had the most fabulous room and it was so so clean. The facilities were excellent. The staff were extremely friendly and professional. The breakfast was probably the best hotel breakfast I've ever had. The metro stop is just across the road from the hotel entrance but regardless, everything was within walking distance. Excellent and we can't wait to go back!

Contras: Swimming caps for the pool. We had forgotten to take ours from home and they were 3 euro each. So just would remind others to remember them.

Prós: Great front desk staff Debra and bar staff Nuria and Aitor were very attentive. Location at subway and other restaurants was a plus.

Contras: Breakfast was modest for 25 euros.

Prós: Perfect position, we had a great room. We booked the larger corner room with a view of the city it was perfect. Breakfast included was one the nicest we’ve had in Europe. Staff were friendly and extremely helpful.

Prós: We had a junior suite because of our 9 year old son. It was a beautiful room, unfortunately without a view (inner court), though with excellent beds and a nice bathroom. Breakfast was lucious, service very forthcoming, like a 5 star should be.

Contras: The service in the wellness area was not so friendly, unfortunately. The younger lady (of the 2) summoned us out of the pool at 8.55PM in a less friendly way (the pool was open till 9PM). My son (of 9 years) was still enjoying his swim, but, there was no discussion possible. I understand they like to close on time, though. But, this could have been said nicer.

Prós: Perfect location just opposite Metro station. Many Bars and restaurants just around cnr Their people were fantastic The bar was exceptional. The pool & wellness center unbeatable

Contras: Will stay at Axel over and over again!

Prós: This hotel is an AMAZING value: right in the center of Madrid and about a 10-15 min walk to anything. They have a rooftop pool and lounge area which was quite nice. The room was clean, spacious, and nicely decorated. The shower was heavenly. Staff was kind and helpful.

Contras: The only thing I didn’t love about this property was there were not enough places to hang towels.

Prós: pool and amenities the STAFF!!!!

Prós: The staff were obliging. Both in reception and especially the breakfast girl. Very pleasant

Contras: Why is the music so loud throughout the property. Lol. Not all gays like the house music!

Prós: great hotel with a gay vibe. great location a few min walk to the gay center and within walk of most sites. great rooftop bar and small pool. gym and sauna.

Contras: pool water was freezing. would be nice if less str8 people...

Prós: We absolutely LOVED our stay at Axel Hotel. We were pleasantly greeted by the hotel concierge, Alberto, who graciously upgraded up to a honeymoon suite for our stay. He was friendly, welcoming, and provided us with great insights about the city. The hotel over exceeded our expectations. It was immaculate, clean, and had wonderful amenities. My wife and I did not want to leave! It also featured a wonderful sky bar and pool which provided a great vibe for both "day" and "night" life- with great music and drinks and snacks by the bar.

Prós: The hotel was amazing. The rooms and facilities were modern and fresh. The rooftop pool was excellent with great views and a nice bar. David at reception was awesome. So friendly and helpful, he gave us excellent recommendations on where to eat and what to do. I will definitely come back.

Prós: Font desk was extremely helpful in settling the cab fare from the airport when my cards stopped working. I was also surprised with an upgrade to the junior suite which just made my trip. Would happily stay again and recommend to my networks.

Contras: N/A

Prós: Friendly, helpful, cheerful staff, spacious room

Contras: Wellness workd not the whole day

Prós: The staff were all really friendly, the rooms and bathrooms were beautiful and the plavr head a lovely chilled vibe with the hustle bustle of loads of great tapas bars close by

Contras: Really reaching for something I didn’t like here, but I found the light switches quite confusing and the tv was a bit temperamental

Prós: excellent staff, especially Alfredo and David who were super helpful! The room was stunning and the whole experience was brilliant!

Prós: Great location and well furnished

Contras: Nothing

Prós: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Contras: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

Prós: The location right in Old Center close to El Museo del Prado, and within walking distance to lots of interesting places.

Contras: Having the pool at another hotel implied we had to go out of the building to get to it.

Prós: Very good location Very good to stop very clean I would stay in it next time

Prós: Great staff who helped us with a few things including printing boarding passes.

Prós: Hotel is in an excellent location to see Madrid. Staff was very helpful and the room clean and very spacious with 2 floors. Great hotel for Madrid.

Prós: welcome candy was a hit with our kids, beds were comfortable and rooms were spacious, wifi worked great

Contras: rooms were VERY noisy. could hear everything btw the walls with our neighbors. Check-in registration process seemed a little like an antiquated process managing on a piece of paper rather than within an automated system.

Prós: Perfect staffs

Contras: No balcony

Prós: Great view and beautiful suite on the 5th floor

Prós: Everything was perfect. One of the best hotel in Madrid.

Contras: Nothing

Prós: Great location, friendly stuff, nice and clean

Prós: They mention That they have gym and pool While the pool is in another hotel And the gym is tooooo smallllll

Contras: Thy mention that they have pool while they don’t have

Prós: Very comfortable bed- helpful staff

Prós: The very friendly and helpful staff

Contras: The fact that I booked a double room and when I got there I had to pay €40 extra to get a double bed! #NotAcceptable

Prós: A really clean comfortable Hotel. Extraordinarily nice staff, breakfast was excellent with a lot of options.. Every single problem we had and every single request was attended immediately with a big smile..

Prós: Wonderful location and very friendly and helpful people in the reception! I highly recommend this place! Wonderful breakfast as well! I would like to comeback!

Prós: Excellent location. Friendly & helpful staff.

Contras: Nothing on top of my mind

Prós: The location is fantastic and can’t be faulted.

Contras: This hotel doesn’t seem like a five star to me, definitely a solid four. There was a luke-warm reception when arriving, no one was at the door and there was no one to assist with bags or show us the room. Overall it wasn’t a very welcoming experience. There was a similar experience when trying to check out. The main receptionist at the desk was dealing with another guest however there was another receptionist (or staff member) at a different desk busy on her computer and ignoring me. I just placed my room keys on the desk and left as I couldn’t wait too long. There is also no valet parking, something which is usually quite common for five star properties (certainly is the case for the Villa Real which I’ve stayed at). I parked at the NH car park down the road and tried querying with staff whether there were any discounts due to us staying at an NH hotel. This was something which was never answered.

Prós: Location could not be beat right across from the museum.

Contras: Chose this hotel specifically because it stated on booking.com that it had an airport shuttle transportation for an extra fee. However, it wasn't available.

Prós: Staff are really friendly and professional. Always a lovely welcome no matter how late we check in!

Prós: Extensive breakfast.

Contras: No iron/board in room.

Prós: Great location, close to almost everything. Breakfast had good variety.

Contras: Small rooms that look over a central court yard. No natural day light. Dripping shower and no bath tub.

Prós: The location is the only thing going for this hotel. Not much else I can say positive.

Contras: The rooms were extremely claustrophobic. It was very difficult to sleep here. Wall as are very thin. You can clearly here the conversation of other guests in their rooms and in the hallways. Complained several times- nothing done.

Prós: Great and central location, nicely equipped clean room.

Contras: Some of the room have no view something that should have been clear up front on booking.com had to pay extra for a street view rather than "wall view". This hotel is marketed as 5-star but far from it, most should be 4-star base on exiting facilities. Interaction with hotel staff varies from great to less than great depending on the person on duty. I find the night shift far more helpful, pleased and accommodating.

Prós: Great location, very near the railway station. Grand foyer, spacious well appointed rooms and excellent breakfast included.

Contras: There was nothing we didn’t like. It was excellent in all respects.

Prós: Location

Contras: Nothing, it is great

Prós: Location, price and clean

Contras: Renovations and service was ok but not great.

Prós: Situated in a fantastic position. Hop on hop off bus leaves from the front door. Can walk to hotel from the station.

Contras: We found the bed too hard and small as are used to King size bed. Would have been better to get 2 singles.

Prós: Value for money, location is just perfect

Prós: It was very clean at a great location.

Contras: The beds are terrible. I could hardly sleep the first night. The second I was not able to sleep. We were told the beds were new. These are the worst beds I have ever “slept” in (didn’t really sleep). These beds bring the hotel to a 2 s

Prós: The hotel is located in a great area, easily accessible to all points. It has lots of rooms.

Contras: 1) No coffee maker - a 4-star hotel anywhere should have that. 2) No iron 3) the amenities were rather basic.

Prós: The room was big, confortable and very clean. The staff was very helpful and nice . It is close to many amenities, transport, restaurants, museum,..

Prós: The breakfast is FABULOUS, worthy of a five star hotel. The personnel at breakfast are very lively and welcoming. The location is great: you can walk to almost everything - museums like the not to miss El Prado are just a 6-7 minutes walk, El Retiro park is also close by, the beautiful plaza major is like a 20 minutes walk, 5 more minutes and your at the royal palace and al Mudena cathedral. Also Atocha train and metro station is just 5 easy minutes away. Plus, right in front of the hotel, I mean just at the door: taxi stops, several bus stops.. We stayed on 2 separate days and, in between, traveled by train to Lisbon: they very kindly kept our heavy luggage for 4 days until we came back, which allowed us to travel light. We are very thankful for that. Rooms are comfy and well furnished.

Contras: One thing I didn't like on our second stay, the room wasn't very clean and the kettle had coffee remains. When I informed the person in charge, the reply was that it was actually stained and needed extra cleaning time... I found the reply unprofessional: it is a 4 star hotel, I'm sure they have a replacement unstained kettle to put in the room.

Prós: Clean comfortable single room, large bathroom, conveniently located near the train station.

Contras: Breakfast was excellent but expensive

Prós: Staff where very friendly, location was great ,

Contras: Elevator very slow.

Prós: Location! It is very conveniently located near to many good attractions and to the Atocha train station. Comfy beds. Very kind and helpful staff.

Contras: The water in the shower does not drain well.