Hotéis em Retiro, Madri

Prós: The hotel itself was really clean and very comfortable. Staff also could not be more helpful. I will definitely be back the next time I am in Madrid. Location was great too!

Prós: Great location, spotless room and public spaces, decent cafeteria, good breakfast

Contras: Most staff members were friendly and helpful. However, during my check-in process the bellboy, who was extremely nice and helpful, was joined by a female front desk officer (Ms. E. who was working in the back office at that time of the day) who came to assist in the check-in. The female receptionist did not even look at me (!!!) during the 10-minute check-in, let alone greeted me. As a client, I was invisible to her. I found that sort of incredible behaviour very unprofessional, unwelcoming, arrogant and disrespectful. I'm happy to disclose her full first name if the hotel management contacts me privately. The management really needs to discuss her behaviour with her. I have stayed at this hotel several times and I've usually been more than happy with the staff, but hhis was an extremely sad and shaking exception.

Prós: Bar/Bistro Location Staff

Contras: Restaurant Menu

Prós: Excellent bed sheets

Contras: Miserable people at the front desk, brutally rough and impolite. Very cynical manager on duty, (Pedro?), of the old school of management; promising but not delivering, so as to control clients. Not coming back.

Prós: Very comfortable room. Good breakfast buffet. Located on noisy roundabout but room very well soundproofed. Close to public transport and not far from the airport.

Prós: Clean, quiet, with good sized rooms. The staff was friendly and helpful. The rooms were modern. Public transportation and taxis easily available. The center of town was only a 10 min. drive. Plenty of small restaurants and coffee shops nearby. Breakfast available on-site. Full service restaurant available on-site.

Contras: It is not at the center of town, the room did not have a bath tub.

Prós: Staff was very helpful and conversant in English.

Contras: Limited menu for room service and food was not outstanding.

Prós: Great staff, close to the bus stop to visit art galleries, good sized room, safe parking

Prós: Newness of hotel, great wifi and good bathrooms

Prós: Cleanliness. Close to Atocha train station.

Prós: We appreciated the location near Atocha station. The double glazed windows kept the room (right on a noisy street) very quiet. The beds were comfortable. The continental breakfast supplies were also appreciated. There are nice restaurant/cafés quite near.

Contras: No soap in the shower. Fortunately we always bring our own supply just in case.

Prós: The property was well suited to our late arrival and early departure as we overnighted in Madrid. We stayed twice at the property. The first room was a decent size, the second room was a little more cramped. We had no human interaction on our first stay, but all went swimmingly. Instructions provided were very clear and no problems at all encountered.

Contras: Nothing really. As mentioned above, one of the nights the room was a little cramped and didn't really accommodate our two (not overly large) suitcases particularly well, but as it was only one night it did not impact greatly on our stay at all.

Prós: We enjoyed having 24 hour access to the breakfast/snack area of fresh fruit, cereals, crescents, cookies, coffee, tea and hot chocolate; and a refrigerator with juice, milk and space for guests' personal food items. It is in the arts and museum district and a short walk to Atocha and supermarkets. The friendly staff spoke English and accommodated our after hour check ins.

Contras: No complaints. All our expectations were met.

Prós: Near the main train station, metro station. Nice neighborhood, clean and nice room.

Contras: Far away from city center. The room almost has no natural light ( because windows orientated to small inner yard).

Prós: The staff lady was very helpful, free continental breakfast that included fresh fruit, easy access to Atocha station. It was exactly what we needed for one night.

Contras: All good.

Prós: The price, the location, the necessary for a morning snack and coffee.

Contras: The lady helping w the rooms, not very happy to help.

Prós: Excellent staff,polite and helpful! The hotel very clean and very nice room!

Prós: Realy good location of hotel. Metro station is near and to centrum it is about 30min by walk.

Contras: Toilet and shower is located in the room, next to the bed so it is little bit nonconfortable. Toilet doors leaking.

Prós: Simple but effective

Contras: Slow internet

Prós: Staff was friendly.

Contras: Location was not close to Atocha station, like said in booking. In fact it was several km from it. Room is tiny (yes i knew that in advance) but bed was hard like rock. Hotel sellls very expensive snacks, and there is no services nearby, so make sure you have had meal before entering this hotel.

Prós: Location is very good, less than 5 blocks from Metro station. Staff was friendly. Breakfast is very good. Rooms are good and comfortable. I would definitely come back. Good price for such a nice hotel.