Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
They literally discriminate the families flying with children. We had five tickets and they did let us carry only two cabin bags though the bags weighed only less than 10 lbs. very rude. They asked us to put all laptops together in one bag and check in rest of them at the gate in dallas. They asked us to check in one more bag at the gate in doha for our connection because the cabin bag with laptops is heavy. We were family of 5, traveled with one cabin bag to our final destination. I have been using qatar since 2014. Won’t fly with them again.
Excelente opção para rotas para a Asia
I’m not sure why I was only allowed one suitcase per passenger on the way to Karachi Pakistan. On the way back they allowed me to have two suitcase per passenger. This cause me a lot of issues because I was planning to take some valuables for my parents and I was not able to because I was only allowed one suitcase per person. They should allow tooth suitcase on each way. Also I have to purchase suitcase in a different country than my original destination
Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "Great food, great seats, everything was smooth overall"
Prós: "Qatar Airways is the best first class airline in the world hands down"
Contras: "Nothing they do a great job!!!"
Prós: "Service & information"
Contras: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Contras: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "The service as usual on Qatar is excellent"
Contras: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "Crew was friendly and helpful."
Contras: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Prós: "Excellent service with attention to detail"
Contras: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Prós: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Contras: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Contras: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Prós: "Servico espetacular"
Prós: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Prós: "The crew, especially Martin and Imen, were fabulous!"
Contras: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Prós: "The crew were nice and very helpful. Vegeterian meal was great"
Contras: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Prós: "Good service and smooth flight"
Contras: "One hour delay and no entertainment in the airplane and small plane"
Prós: "empty seat next to me!"
Contras: "more cramped than akld to doha"
Prós: "Last row seats are never optimal but tha flight attendants were above par!!!"
Contras: "Wonderful people! Cannot day enough about the difference that makes."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Contras: "Qatar airways should allocate separate seating for families. The crowd was generally composed of labour from Qatar and other middle eastern countries making the flight an unpleasant experience. It felt like going to a factory shift at 4 in the morning."
Prós: "It was on time."
Contras: "The food sucked."
Prós: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Prós: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Prós: "They do not provide hotel service even in a 11 hour layover saying the ticket is pomotional. If that is the case, why they sell tickets on promotion? Cheap mentality"
Prós: "everything went smoothly, no delays, boarding was easy and quick"
Prós: "The crew was friendly and very attentive."
Contras: "The plan was very hot and made the experience less than desirable."
Prós: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."
Prós: "Food OK"
Contras: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Contras: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "The flight attendants was nicer on this flight then the US to Doha flight"
Contras: "Seats were not comfortable"
Prós: "Great selection of movies and tv shows"
Contras: "Entertainment screen is too dim even on highest brightness setting"
Contras: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Prós: "best airline food ever"
Contras: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Prós: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Contras: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Everything was good. We had One drink plus one snak and one coffee during the flight.
Entreterimento Excelente, um dos melhores do mundo. embarque no T1 de GRU deveria ser com finger
The Azul company is good. However, the Kayak service and assistance are terrible. Two flights without ticket information, delay and a mess.
Espaço da poltrona podia ser melhor. Os filmes tinha que ser no máximo o tempo do voo.
De novo o desembarque foi inventado por algum maluco - f=ilas enormes nos correodres
É terrível a forçação de barra que a equipe da cia aérea faz para despachar a mala de mão mesmo estando dentro do padrão estabelecido.
Não houve disponibilização de lanche devido as regras definidas para combate ao COVID-19, portanto esse item deverá ser desconsiderado em minha avaliação.
Seat doesn’t recline - had to travel 8 hours like a zombie, Besides, sound on entertainment device (TV) only one channel worked. Was monaural not stereo (just one side) Stewardess said “sorry” meaning “it’s your problem
Gostei do atendimento , da aeronave .
Aviões mais confortáveis que outras companhias e partidas pontuais
Depois de vários cancelamentos por parte da gool, a Azul foi a única companhia que não falhou. Cumpridora desde o início da reserva e um horário a 100%. Fantástico. Vale a pena pagar um pouquinho mais. Obrigada Azul
Devido a dois cancelamentos de duas viagens por parte da Gol, marquei passagens pela azul. Fiquei espantada. Pontualidade, simpatia e cortesia foram os pontos altos das minhas viagens. Gostei de tudo e agradeço.
Good have been much better being informed of the delayed.
I have some pictures to prove it , my flight from SP to Fort Lauderdale I could not sleep at all. Not only me but the passenger in front of me . The seat was broken, where you rest your head it was falling apart, I tried to put it back but kept falling. The flight attendant tried once and gave up . I asked to change seats and they did not let me do . I had to fly basically straight all night , I could not rest my head on the seat. Never again with this company
Prós: "Atendimento e aeronave confortável."
Contras: "Estarmos sem COVID."
Prós: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Contras: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Contras: "i am trying to obtain a refund, as she was not able to make the flight - held on phone for over 2 hrs on 2 separate occasions"
Prós: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Contras: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Prós: "All flights take off on time and arrived on time."
Prós: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Contras: "O piloto do avião com direção que deixa a desejar"
Prós: "Same comments as before: comfortable airplane, good food and friendly crew."
Contras: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Prós: "Great experience overall"
Contras: "No complaints"
Prós: "Azul airlines the best !!"
Contras: "O embarque confuso"
Prós: "crew was kind."
Contras: "We almost crashed into other planes on the runway while trying to land. The runway was full/ blocked. We had to accelerate suddenly and ascend back into the clouds. Very bumpy and scary. Pilotes should know runway status in advance of descent."
Prós: "Os funcionários da Azul agilizaram para contornar um problema de vazamento na aeronave que iríamos embarcar."
Contras: "A equipe de manutenção da aeronave poderia ter avisado com antecedência, pois chegamos a entrar no ônibus e parar ao lado do avião. Retornamos para o portão de embarque e tivemos que aguardar que outra aeronave fosse liberada."
Contras: "We landed and spend 45min instide the plan to be able to unboard"
Prós: "free-snack is good"
Contras: "non-brazirian customer can pay service fee (i.e. seat-selection,baggage) on Azul websaite."
Prós: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Contras: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Prós: "Aeronave em ótimas condições e bastante confortável"
Contras: "A refeição, não tinha disponibilidade de todas as opções do menu e a comida não estava saborosa."
Contras: "Pontualidade do vôo"
Prós: "A tripulação"
Contras: "Cancelaram meu vôo de conexão"
Prós: "My seat 28H didn't recline"
Contras: "Só na hora de fazer o chek da a opiniao de escolher a poltrona com antecipação de 38 horas sem pagar"
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplicidade a melhor."
Prós: "Pontualidade no embarque e chegada no destino antes do previsto."
Contras: "O espaçamento entre as poltronas."
Contras: "Atraso do voo de 1 hora"
Prós: "Atendimento excelente. Voo tranquilo."
Contras: "Sem sugestões, no momento."
Contras: "Tv Service working Priority bording in bus but last to Get into the plane"
Prós: "We arrived safely."
Contras: "Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight."
Prós: "Aeronave em Boa condições"
Contras: "O voo atrasou 40 minutos."
Prós: "Atendimento da tripulação e do lanche."
Contras: "Do atraso do voo e dos assentos apertados."
Prós: "A tripulação muito eficiente e o voo muito tranquilo."
Contras: "Aeronave com muitos sinais de desgaste no piso e No banheiro, especialmente o vaso sanitário que parecia sujo, mas era mudança de coloração."
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "The crew was friendly and helpful."
Contras: "My luggage is lost"
Prós: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Contras: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Prós: "Quick and easy."
Contras: "Attitude of the flight attendant."
Prós: "Crew was excellent. Seats were uncomfortable"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Contras: "All good!"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Same as above"
Contras: "SAME AS ABOVE"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Steward Very pleasant, helpful and accomodating."
Contras: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Prós: "Crew great service"
Contras: "Boarding was slow —delayed takeoff for nearly an hour"
Prós: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Contras: "Nothing, really!"
Prós: "Crew were good, apart from forgetting at breakfast time that I had ordered gluten free food. Food was OK but not memorable."
Contras: "Business class is not as roomy as other airlines. My partner had to climb over me to reach the aisle, there is very little storage space and seat size is quite small. Choice of movies is limited."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "Also poor this airline is overpriced"
Contras: "Long disorganized boarding process Old airplane"
Prós: "Crew was always ready to help. It was a very smooth flight."
Contras: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Prós: "The service and food are very good."
Contras: "Tight space for business class."
Prós: "Amount of times drinks, water, was served."
Contras: "The person in front of me reclined seat the whole trip. Very, very uncomfortable for me."
Prós: "Swiss airlines is just like a flying ikea store - very sad"
Contras: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Prós: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Prós: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"
Contras: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Prós: "The plane was very clean the seats were neat and everyone was very friendly."
Prós: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Contras: "All of the above with the exception of crew & food comment."
Prós: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Prós: "I liked everything except my luggage"
Contras: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Prós: "Swiss is always a tad nicer than the alternatives"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "We liked the chocolates, the little things matter. We liked the timing of the flight."
Contras: "The seats were old and uncomfortable and the arm rests did not go all the way up."
Prós: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."
Prós: "I had no idea i would be charged for just one check in bag!"
Contras: "I had no idea i would be charged for checked in bag! Scam!"
Prós: "The planes were clean and in good repair. The staff was well trained, polite, efficient. The food was excellent. Our entire experience with Swiss Air was the best in ten weeks of travel we have completed this year."
Contras: "There was nothing that disappointed us in our experience with Swiss Air."
Prós: "It was comfortable."
Contras: "No entertainment."
Prós: "Croissants and chocolate on an early morning flight"
Prós: "crew was friendly, little snack was delicious"
Contras: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Prós: "The crew was very proactive and kind."
Contras: "The delay of almost 40 minutes was extremely uncofortable, once I had a connection to Brazil"
Flight has been canceled and no assistance was offered at Frankfurt Airport to guide us through. We stayed there for more than 8h with no help from anyone
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Contras: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Prós: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Contras: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Prós: "Nada. Assento não reclinava"
Prós: "The crew on-board was nicer this time"
Contras: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Everything was great"
Contras: "I’d honestly pay more for childless flights"
Contras: "Improving customer service during delay but overall good"
Prós: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Contras: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Prós: "Service and the crewe was very kind"
Contras: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Prós: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Contras: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."
Contras: "Entertainment didn’t work"
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Contras: "Food could be improved."
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Quick, efficient, relaxing."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Staff was great."
Contras: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Prós: "Crew were professional and friendly"
Contras: "Small seats"
Prós: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
Contras: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
Contras: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Contras: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Contras: "Flight was 2 hours late in departing from Frankfurt."
Prós: "The seats are comfortable and the plane was clean and well-presented."
Contras: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "Professional, efficient, full, nice sandwich and coffee."
Contras: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Voo atrasou uma hora para aguardar passageiros em conexão.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Contras: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Prós: "The plane size & comfort was excellent. The staff were very friendly"
Prós: "Crew is excellent, polite and personal!"
Contras: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Prós: "Planes were on time and connections made."
Contras: "One bag delayed as not put on flight and food could be better."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Crew was friendly"
Contras: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Contras: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Prós: "Nice aircraft"
Contras: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Prós: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Very pleasant, professional crew"
Contras: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Prós: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contras: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Prós: "Overall booking and airport was ok. Food was also actually quite good."
Contras: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Very slow service at checkin, was not even available when I arrived at the airport"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Contras: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Prós: "Very friendly crew going out of way to assist in making trip comfortable"
Contras: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Prós: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Contras: "there was no lounge close to our departure gate"
Contras: "Nenhuma atenção aos intolerantes à lactose. Muito má política. 4 voos 4 refeições com queijo... Até a SwissAir oferece alternativa..."
Contras: "Não estão atentos à intolerância à lactose... muito mau neste ponto."
Prós: "Atendimento e alimentação"
Contras: "Nada a mencionar"