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Prós: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Contras: "The business class seat felt a bit claustrophobic when in lie flat mode"

Prós: "More or less on time"
Contras: "Outdated aircraft. Flight took longer than usual."

Prós: "The crew was friendly and helpful."
Contras: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."

Prós: "sidefini landig, merci."

Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"

Contras: "Flight was 90 minutes late."

Prós: "The kindness of all people working on Swiss was very special"
Contras: "The food was not very special, but the chocolates were awesome"

Contras: "Need more leg room. Cramped for 8 hours is not a good thing"

Contras: "Punctuality"

Contras: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."

Prós: "Nice crew, plenty of food and snacks available. Good wine."
Contras: "Delayed flight, almost missed connection, told on first flight had to check carry-on then they lost our luggage on the connection, cramped seats, but i did pay for the cheapest seats"

Prós: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Contras: "Free Wifi."

Prós: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Contras: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."

Prós: "The crew was amazing"

Prós: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"

Prós: "Food was great, creww was very nice"
Contras: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."

Prós: "Great friendly crew. Efficient systems."
Contras: "Tight seats. Very little leg room."

Prós: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"

Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"

Prós: "Very little."
Contras: "Boarding was difficult with poor communication, before impolite request for spot check of carry-on bag and person. Ended up being one of the last to board. Entertainment system did not work, and after 4 requests for assistance to different crew members finally gave up asking and so had no entertainment for whole of flight. The last of the crew members suggested that an alternative seat or a future flight voucher could be given, but neither of these materialized. Food mediocre, and crew polite, but some not particularly friendly."

Prós: "Swiss Lounge, food excellent."
Contras: "everything was very good"

Prós: "Crew"
Contras: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."

Prós: "Ease of check in and ease of boarding. The non-stop flight was at an excellent price"
Contras: "Metal box under the seat cramped leg room. Seat jutted into the aisle, so I got bumped by every cart and everyone going to the lavatory."

Prós: "Everyone was so nice!"
Contras: "There was nothing I didn’t like."

Prós: "Good product"
Contras: "Seat had some problems, but the crew fixed it for me"

Contras: "Almost missed my third plane, too."

Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"

Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."

Prós: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Contras: "Boarding and in-flight experience were excellent."

Prós: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Contras: "Having to pay for seat selection"

Contras: "Roughest flight ever, many people got sick, too much turbulence to fly"

Prós: "The service of snacks during the flight. My suggestion to change seating was followed by a adequate replacement. I think I will add sparkling/distilled water to my list of water choices."
Contras: "Hmm!"

Prós: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contras: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Prós: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Contras: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."

Prós: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Contras: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."

Prós: "The attention to Detail during the entire flight. Sure beats the US flights!"

Prós: "Very well organized company beginning with the website, check in, boarding and the flight."
Contras: "None"

Contras: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."

Prós: "Most everything about the process."
Contras: "Person in front reclined chair fully and left virtually no room for sitting!"

Prós: "i'd like services and the food"

Prós: "Service wa a ok."

Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"

Prós: "Crew members are very professional and services are good."
Contras: "Very few selections of movies Seat are congested"

Contras: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."

Contras: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."

Prós: "The whole experience was excellent didnt hv to wait long for luggage"
Contras: "Pressure to make connecting flight"

Contras: "Very nice crew and great food"

Prós: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Contras: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Prós: "Comfort"
Contras: "Internet"

Prós: "The socks offered in business were comfortable and nice looking. The red wine was good."
Contras: "The food was just average and the seat not too comfortable"

Contras: "Information on arrival time was not correct"

Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."

Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."

Prós: "Excellent crew, good food & movie selection."

Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."

Prós: "Nada."
Contras: "Tudo tem que ser melhorado"

Prós: "Boarding was quick and flight was calm"
Contras: "The coffe and breakfast."

Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."

Prós: "Crew helpful. Food good."
Contras: "Better range of movies please"

Prós: "Refeições de alto nível"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Prós: "Crew was very engaging and service was good."
Contras: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."

Contras: "Acomodação na área econômica, espaço entre as poltronas."

Prós: "Good for both."
Contras: "Bigger seats."

Prós: "Everything was smooth and effortless."
Contras: "Can’t think of anything."

Contras: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."

Prós: "Filmes à disposição"
Contras: "Comida"

Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."

Prós: "The crew"
Contras: "Seat comfort"

Prós: "Cabin facilities"
Contras: "They didn’t bring one of my bags"

Prós: "Crew was fantastic."
Contras: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Prós: "It was all fine"
Contras: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Prós: "The crew was amazing and the food was great."
Contras: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Prós: "Crew were great, food, entertainment, seat and everything else was great as well."

Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"

Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"

Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"

Contras: "Inflight was better than I expected. But needs upgrading air crafts."

Prós: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contras: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"

Contras: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Prós: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."

Prós: "Flight duration"
Contras: "Very stingy with the drinks Cramped seats"

Prós: "Everything is alright"

Prós: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contras: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Prós: "The crew was really friendly."
Contras: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Prós: "Very pleasant, professional crew"
Contras: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Prós: "Tripulação"

Prós: "Arrieved on time!"
Contras: "Dem entretenimento"

Contras: "Ter que caminhar muito no chegada ao Galeão"

Prós: "The seats seemed to have more space on this plane which was nice."
Contras: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Prós: "Food was excellent, service from staff was friendly, and entertainment options were great."
Contras: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Prós: "Great food"
Contras: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Contras: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Contras: "The movie selection did not seem extremely varied."

Prós: "Assento confortável, variedade de alimentos"
Contras: "Sistema de mídia e entretimento poderia ser mais novo com tela maior"

Prós: "Snacks were okay."
Contras: "Purchased my luggage fee online and for some reason they don’t have it on their computer. Had to pay a higher price at the counter and come to find out my account still got charged for the luggage fee."

Contras: "More variety of movies"

Prós: "Asientos incómodos y cabina muy antigua. Se sentían fierros del asiento en la espalda"
Contras: "Sistema de entretenimiento muy antiguo. Conexión de audífonos no funcionaba en mi asiento y no me dieron solución. Vuelo de 14 hrs sin entretenimiento es terrible."

Prós: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Contras: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."

Contras: "No food"

Prós: "Ótimo atendimento de toda equipe, do embarque até o desembarque."

Prós: "The timing was perfect."
Contras: "The seat space in the economy is minimal. The TV screen had sections damaged and the selection of films could be newer. The sound plug kept failing. Obsolete system. The gate was informed only 30 minutes before and the airport is big, which is a problem if you have low mobility."

Prós: "Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible."
Contras: "It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future."

Contras: "O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia."

Prós: "Educação da tripulação"
Contras: "Espaço entre assentos"

Prós: "Pontualidade"
Contras: "Espaço assentos"

Contras: "Seating, food, entertainment, communication and comfort"

Prós: "Good service"
Contras: "Disorganized confusing boarding process, tight seats in coach."

Prós: "Pontual. Bom espaço entre os assentos. Tripulação atenciosa."
Contras: "Nada."

Prós: "We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable"

Prós: "All flights on time"

Prós: "Conforto"
Contras: "Fila da imigração"

Prós: "short peaceful ride. Not much food could be served."
Contras: "Really bad boarding controll, contributing to grumpy patrons. Just poor management and efficiency created by the airlines with a last minute gate change, but in addition, the personnel were irratable and not well motivated or trained to manage the crowd."

Prós: "Not much. Mediocre everything. Was nice that the flight was not very full."
Contras: "This was an Alitalia flight. Food was awful, flight attendants were quite rude and curt. Really poor experience overall."

Prós: "Pontualidade"
Contras: "Comissários mal humorados ! As poltronas são as mais desconfortáveis que já utilizei ! Estreitas , encosto de cabeça ruim , na verdade pouquíssima ergonomia! A área em que fiquei , logo após a executiva estava muito quente ! Solicitei que melhorasse o resfriamento mas não resolveu ! O Display de entretenimento era pequeno e ruim pra ser operado !! Uma experiência que me deixou uma péssima impressão da Alitalia !"

Prós: "Nice new plane (Embraer), row 4 had long seat pitch"
Contras: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Prós: "Crew was pleasant"
Contras: "Boarding started 20 minuets late"

Prós: "Crew was pleasant there were many seats vacant"
Contras: "Flight boarding starte 25 minuets late"

Prós: "Good flight"
Contras: "Too short time between the flights, almost lose the connecting flight."

Prós: "nothing special"

Prós: "I liked very muche the flights time table."
Contras: "I have nothing to add hear."

Prós: "Nice crew"
Contras: "Nothing special"

Contras: "Alitalia and SkyTeam still can't figure out how to check luggage through on separately ticketed flights, even if both flights are the same airline."

Prós: "Ok ok."
Contras: "Our bag out of luggage was missing and more than 24 hours there was no action. We were left helpless as due to Easter everything was closed and could not arrange any alternative."

Prós: "The flight was good in general, despite the fact that there was no entertainment system."

Contras: "A antipatia dos comissários de bordo e aeromoças, faz com que qualquer voo da Alitalia seja péssimo. Ficar igual uma lata de sardinha já é péssimo, com essa antipatia, somada a velhas cadeiras, velha tecnologia, vinho péssimo (o que fica até ruim para uma empresa italiana) e desorganização no embarque, faz deste voo um pacote de maldade. E o pior, paguei caro por isso. Falta de respeito."

Prós: "Easy boarding on time nice crew"

Prós: "Atendentes no check in atenciosos."
Contras: "Tripulantes grossos, cadeiras duras, desconfortáveis, tela multimídia pequena e antiga. Não tem tomada nos assentos."

Prós: "Nothimg"
Contras: "My seats were changed to the rear end of the plane, not even a sandwich for snack.i had to empty my carry on luggage to 9kg ."

Prós: "O conforto"
Contras: "O doce do café da manhã veio completamente queimado. Pedi para que trocassem e não fui tratada tão bem quando falei. Ela então me deu outro tão queimado quanto o primeiro."

Prós: "Comida gostosa."
Contras: "Eu e minha noiva estavamos nas cadeiras 40A e 40C, voo Rio-Roma. A cadeira dela nao deitava, como todas as outras. NA minha cadeira a tela de interatividade nao funcionava, ficava com chuviscos, gerando luz que me incomodava para dormir, o usb para carregar o celular também não. Os comissários de bordo foram informados, porém nossa situação nao foi resolvida, nos enrolaram as 11 horas de duração do voo."

Prós: "Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice."
Contras: "Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it."

Prós: "O entretenimento melhorou, porém não tinha programação dublada ou legendada em português. Tripulação educada e comida boa."
Contras: "A menina do Check in era antipatica estava de saco cheio e nossos lugares marcados no bilhete não estavam marcados no sistema e quando reclamamos a Gracielle virava até o olho. Um absurdo."

Prós: "Efficient!"

Contras: "SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE."

Prós: "Decent flight. On time departing and arriving. Luggage arrived with us."
Contras: "Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)"

Contras: "The flight departed one hour late."

Prós: "Short flight crew was very friendly. Not many passengers so crew let us move around"

Contras: "food"

Contras: "See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action."

Prós: "Opção de impressão do bilhete e tag para mala fizeram com que meu despacho de bagagem fosse rápido."
Contras: "O avião era bem velho, a poltrona horrível e dura. O entretenimento arcaico. Não assisti nenhum filme. A tripulação ignora que não falamos a língua deles e nos responde tudo em italiano. O voo ainda atrasou 1 hora. Péssima experiência! Não voarei mais com a Alitalia e não recomendarei."

Prós: "Aeronave relativamente nova e limpa. Chegou no tempo esperado."
Contras: "Como sempre, a tripulacão da Alitália não é das mais simpáticas."

Prós: "O despache de bagagem foi bem rápido"
Contras: "O avião era antigo, não possuía tomadas e nem usb. O multimídia era jurássico e os assentos desconfortáveis. Acima de tudo danificaram nossas malas. Caso queira uma viagem tranquila não confiaria na Alitalia. Espero ter ajudado."

Prós: "Staff was friendly."
Contras: "The flight attendant at the check in said our luggage was too big and needed to be checked. We got a ticket from her but when we got to the plane nobody said anything and we simply did what we had done all the previous flights we have ever taken, we stowed them in the overhead bins. The flight wasn't full and in fact some overhead bins were completely empty, but I guess she had her job to do and thought it wouldn't fit, but maybe she could have asked if we had used it before. I don't know why they say it's too big when we had been traveling throughout Europe for almost a month and had taken it on 4-5 flights and many other trips. It all worked out. Footnote Air France never made a issue of the exact same baggage that Alitalia said was to big. The bags fit fine on all airlines we have traveled. The flight was delayed 45 minutes which made my connection a bit tight. I was connecting to Air France which is part of The SkyTeam alliance comprises with Alitalia but my luggage could not be moved to the Flight to LAX so I had to get the bag I did check and go through the process all over again."