Os funcionários informaram que em função da alta demanda seria oferecido um voucher de $400 para que alguns passageiros deixassem para ir no próximo vôo, o que caracteriza uma falta de controle das vendas de passagens, por esse motivo demorou quase 1 hora para a decolagem. O vôo não tem TV. De resto foi tudo bem.
Igual outra classe econômica de outra cia, porém nada de entretenimento, a comida quente estava espetacular.
Rever política de alimentação, entretenimento, tomada USB, e conforto
to top it off, they left me stranded overnight in aconnection airport, taking no responsibility for a delay
Melhorar o conforto, entretenimento e comida
Pontualidade. Não comi no voo por isso não posso avaliar a comida.
O voo noturno da copa é muito ruim.
É uma boa cia aérea que cumpre o que oferece por um valor justo. Pretendo fazer novas viagens por essa cia.
The entertainment was a bit limited considering how long of a flight we had. The crew was excellent
Prós: "I got bumped from the flight. They overbooked. Three people were let on after me."
Contras: "There was a problem with their system, so they didn’t have a record of my checking -in. But, my email said I had checked in - just wouldn’t give me a seat number. They put me up in an old hotel that I would not recommend, so I can fly tomorrow."
Prós: "A tripulação foi muito bem."
Contras: "O conforto para o pernoite poderia ser melhor."
Contras: "A tripulação poderia falar portugues."
Prós: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Contras: "The food was decent but my return flight was better."
Contras: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Prós: "Great value for price!!! Food was mediocre, but isn’t all airline food mediocre?? Staff was friendly and spoke many different languages to accommodate all of us."
Contras: "Seats seemed a little old and needing replaced. Would have been nice to have a more comfortable seat for an overnight international flight."
Prós: "Good crew. Very responsive to requests."
Prós: "The crew was amazing."
Contras: "Temperature control could be better so we don’t all freeze."
Contras: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"
Prós: "Very good crew."
Contras: "Baggage slow"
Contras: "I called in advance and asked for a vegetarian meal. Then during the flight they said they were not told about it. Also, they was only one movie as entertainment. That should not be allowed on an international flight >5 hours long. Very disappointed."
Prós: "Os funcionários"
Contras: "Cadeiras apertadas."
Contras: "As cadeiras são muito apertadas."
Prós: "bom entrenimento, com filmes oscarizados em 2019. bom espaço para as pernas. serviço de bordo com jantar e lanche de boa qualudade."
Contras: "The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative."
Prós: "A tripulação foi de uma atenção super especial"
Prós: "Crew was nice, seat was comfortable, food was good"
Contras: "Going through security again at the gate was tedious and I couldn't bring my water on the plane"
Prós: "No like"
Contras: "the will of the counter attendant of the chekin, he did not help me at all"
Prós: "Honestly nothing."
Contras: "Poor boarding process with no water or bathroom available after security at gate. Flight attendants were lazy. Did not provide drinks until 2 hours into the flight or good service. Additionally, did not tell kids playing on iPads with volume full blast to use headphones during take off and landing."
Contras: "More entertainment options"
Prós: "o atendimente em terra e a qualidade da aeronave, nova e bem espacosa."
Contras: "foi meu primeiro vôo intercontinental que nao houve serviço de jantar. apos 30 minutos de voo serviram um saquinho de snacks com bebida. e somente após 5 horas de vôo serviram algo que poderia ser o breakfast, se fosse mais saboroso. minha primeira experiência com a Copa que se tornou decepcionante."
Prós: "On time"
Contras: "Good as it is"
Prós: "Crew were friendly, drinks plentiful, food decent."
Contras: "Plane delayed both legs, no communications from airline, no assistance or compensation offered. Ancient plane, one film on a 9 inch screen about five rows away. Terrible sound. Huge queues at check-in. Took seven (literally) employees to work out how to cope with a US visa (vice an ESTA)"
Prós: "The crew in all flights was attentive and efficient!"
Contras: "This was my longer flight and did not have the same entertainment options. I had really enjoyed the movie, game, and music options on the other flights from Copa."
Prós: "Tripulação muito atenciosa"
Contras: "Pelo custo-benefício acho que esta ok"
Prós: "I really liked the crew"
Contras: "The entertainment was really poor, I didn’t have many options. In the second flight, it didn’t have a monitor, so you’d have to watch things on your devices, but to do so, you needed the company app installed in your device before, which I thought it was inconvenient."
Contras: "Como sempre, a tripulação da copa do voo panama/Guarulhos parece que está com salário atrasado! Sempre indispostos e sem educação!"
Contras: "Malas extraviadas e não encontrei ninguém para me ajudar!"
Contras: "Comida fraca, pouca reclinação das cadeiras, entretenimento fraco."
Prós: "A pontualidade da Copa é impressionante, pena que não vão muito além disso."
Contras: "A equipe de bordo foi muito simpática, mas a comida meia boca, entretenimiento de bordo inexistente com filmes antigos e uma péssima qualidade das telas, e isso. Business..."
Contras: "Seats very small."
Contras: "Apesar de ser a capital do país, a Copa continua disponibilizando aviões em BSB sem entretenimento individual."
Contras: "My food in my luggage is spoilt. My trip was cut short and I missed the event I had come up for in the first plAce"
Prós: "O atendimento da tripulação"
Contras: "As cadeiras pouco reclinável , pouco espaço . E a comida também n gostei poucas opções"
Contras: "PART OF MY LUGGAGE WAS STOLEN, VERY UNSATISFIED"
Contras: "No fue informado que el asiento 10 no reclinaba ."
Prós: "Unhurried and happy flight attendants who care about my comfort."
demorou muito para chegar ao portão de desembarque. Desde que o avião pousou demorou 30 minutos para chegar ao portão de desembarque
Achei um absurdo que na conexão para Miami na Cidade do México ter que fazer imigração e passar por tudo , RX , mostrar testes covid etc . Péssimo ! Pelo Panamá é melhor vc não sai do setor de embarque na conexão .
Tripulação mais atenciosa
Com a Aeromexico nada tenho a dizer. Excelente viagem, atendimento. Com a Ibéria péssima comida.
Prós: "NOTHING. AEROMEXICO NEVER MORE. AEROMEXICO NUNCA MÁS."
Contras: "I just had the worst experience ever with Aeromexico. First, they refused to change my flight, even with me willing to pay any applicable extra-charges. So I went ahead and bought a second flight, from Mexico City to Tijuana. Then, when I arrived at the checkin counter, I was surprised with how unprofessional and disorganized the staff was: nobody was respecting social distance, several people were not wearing a face mask and nobody from the Aeromexico staff was asking them to do so. But the worst part was the fact that my new flight — supposed to leave at 13:05 (AM 176) — only took off at 19:15. We’re talking about a 6:30hr delay and NO SUPPORT from the staff at all during this almost 7 hours of waiting. No clear information, no alternatives, no solutions, nothing. To top it all, after delaying several hours, we finally boarded the aircraft and after 1 hour seating there, the pilot told us that Aeromexico had just told him that his first officer simply wasn’t there, and therefore we couldn’t take of. WHAT??????? We had to leave the plane for another hour or so and the show only came to a finale at 19:15hr when we finally boarded and took of to Tijuana. Anyway, I honestly think I should be reimbursed or at least have 10x, 15x more the miles this flight will give to me."
Prós: "A comida estava agradável e os filmes também!"
Contras: "Teria sido melhor se eu não ter tomado um banho de chá quente quando as comissárias passaram distribuindo e por algum motivo caiu um copo cheio de chá bem em cima de mim. Péssima experiência."
Contras: "No voo da cidade do México para Guadalajara perdi a conexão chegando no portão de embarque com 20 minutos de antecedência e o painel de voos indicando BOARDING. Não houve nenhum assistência da cia no deslocamento para a conexão e me fizeram pagar nova tarifa/nova passagem."
Prós: "A tripulação foi muito atenciosa. Também o espaço disponível foi maior do que o que vem sendo oferecido por outras empresas aéreas."
Prós: "Good takeoff, good landing."
Contras: "Food very cheap."
Contras: "O voo atrasou."
Prós: "Nice and comfy seats"
Contras: "Don’t have long layovers"
Contras: "Tripulação poderia ser mais simpática, poltrona estreita"
Contras: "This is Aeroméxico’s B-team from Mexico City to LAX"
Prós: "Educação da tripulação"
Contras: "Nem todos os filmes tem tradução para português. Não foi servido comida após o almoço (1hrs antes do pouso)"
Contras: "Comida muito ruim, Assentos muito apertados."
Contras: "Aeromexico over booked the flight and people including myself were removed from the flight. They never asked for volunteers or no compensation was offered. I got stranded in Mexico."
Contras: "O tempo de espera entre as conexões"
Contras: "Poltronas desconfortáveis."
Prós: "Boas informações e tripulação."
Contras: "Poltronas desconfortáveis."
Contras: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Contras: "The flight was delayed a bit more than one hour, we never got notified there was a delay, the in-flight service was less than mediocre, and the overall experience was not good. I'm glad it's over."
Prós: "The business class amenities were amazing. Food was great and service was great."
Contras: "O Embarque foi super confuso. Chamaram duas vezes e depois mandaram todos sentarem de uma forma rude. O Voo atrasou quase uma hora."
Prós: "Boarding lines were long, but allowing boarding from both front and rear of plane speeds things up. Small breakfast snack served on flight was nice and appreciated. Pleasant crew members and a nice quiet flight!"
Contras: "Tight seats are tough, but I guess passenger comfort is a thing of the past."
Contras: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Prós: "*Food/Refreshments *Entertainment *My luggage arrived intact and not damaged *Getting to my connecting domestic flight went really smooth and wasn't much of a hassel. This is one thing I like about Aeromexico"
Contras: "*I had no idea on whether I had to pick up my luggage for my connecting flight on AeroMexico. I had to ask multiple times just to be sure."
Contras: ""missed" my flight because it took of 30 min before"
Contras: "Lost my luggage"
Contras: "Flew from Mexico City to Chicago, the fight itself was fine, the problem was that my luggage was emptied! Everything I had was taken out of my luggage, this had to happen during check in the Mexico airport. I have tried contacting Aeromexico by phone multiple times and no one has been able to help, I finally spoke with a representative who advised to email email@example.com and to wait 72 hrs, have done this twice with no response. This is going on two weeks now and have not been able to resolve my issue!"
Prós: "A simpatia da tripulação fez com que uma viagem de 9 horas se torna-se um passeio agradável."
Contras: "Nada que pudesse atrapalhar a viagem"
Prós: "O tempo previsto é de 4 horas, mas foi bem mais rápido."
Contras: "Nada em especial"
Contras: "Llegue temprano al mostrador me paso a Migracion sabiendo que mi pasaporte estaba roto y no pude viajar perdiendo mi vuelo si el me uniese dicho eso yo uniese tenido tiempo de ir a sacar pasaporte nuevo y poder viajar y me cobran otra maleta y no me regreso el dinero sabiendo que no viaje"
Prós: "Our ~5 hour lay over in Benito Juarez airport was not good."
Contras: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Prós: "The flight was on time, the crew was polite and attentive, and I appreciated the meal."
Contras: "The temperature in the plane got very cold once we reached peak altitude - folks in my row felt the same. The flight lacked wifi and power outlets, but it's a budget flight so that is acceptable. However, some budget flights/airlines do offer that."
Prós: "Rapidez no embarque e desembarque. Muito rápido para pegar as malas"
Prós: "Atendimento a bordo"
Contras: "Wi-Fi não estava funcionando."
Prós: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Contras: "Overall comfort and seating was poor. The seats are too narrow and too close"
Prós: "Everything was excellent!!"
Contras: "Very, very displeased with the care I received from this airline and their lack of communication about the boarding process. Both the gate staff for my flight, the gate staff for other flights, and the staff behind the check-in counters were unhelpful, uncompassionate and seemed to have no sense of "customer care." I ended up missing my flight because of their disorganization, their lack of communication and professionalism, and then, was not helped in the least. I echo another reviewer when I say, "worst experience flying ever.""
Prós: "The crew is great, and the comfort of the airplane was outstanding!! Really happy with the whole experience."
Contras: "Departure was late."
Contras: "The flight gate was never posted on the departures screen, if it were not because we kept asking we'd have probably missed our flight. The flight was also delayed by 2 hours and we were never informed of this...it just happened as we went in circles around the airport."
Prós: "We finally got home. Only 10 hours later."
Contras: "Nosso vôo de miami para o México atrasou e perdemos nosso vôo do México para guarulhos. No balcão de atendimento da aeromexico as opções que queriam nos dar eram as piores possíveis, passar a noite no aeroporto e voltar por conexão por Buenos Aires que está em greve geral ou por nova York com umas 10 horas de espera, em classe econômica sendo q estávamos em executiva. Batemos o pé e por fim nos deram hospedagem e alimentação e nos colocaram no mesmo vôo mas no dia seguinte. O hotel era bom mas o voucher para comer no aeroporto não pagava um hambúrguer. O aeroporto aqui é terrível, fede a esgoto e a companhia é super desorganizada. Destruíram nossas malas e fizeram o maior rolo. Aeromexico nunca mais!"
Prós: "Service as usual, good"
Contras: "Flight late departing almost an hr"