Contras: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Contras: "If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok."
Prós: "Good flight! On time! Sit too tight!"
Prós: "punctuality"
Contras: "food, entertainment"
Prós: "the plane"
Contras: "checkin experience, app and web terrible"
Contras: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Prós: "Very efficiently run"
Contras: "Impossível !!!!!!"
Contras: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."
Contras: "I had payed for an seat Gol + Conforto and one of the benefits was that the hand baggage compartment supposed to be exclusive to the people that bought this seat, so when I was entrancing into the aircraft one of the people of the GOl crew said that I’ll have to drop my baggage because the flight was full. I told that I had bought the Gol + Confort that have exclusive compartment to the hand baggage and I had showed my receive of the seat but they sayd that this benefits do not exist and took my baggage of me to drop off. It was an absurd and the worse thigh was that when I arrived at my seat, the exclusive space for my baggage was there available for my baggage and I had to drop off because the employee of the Gol didn’t know about this benefit of Gol + Confort seat and didn’t check out if really wasn’t space to my baggage"
Contras: "Nao gosto de acordar tão cedo!"
Prós: "O lanche foi diferente do habitual e bom."
Contras: "I had two USB chargers at my seat, but neither worked :("
Prós: "O lanche não foi Mãe Terra e isso é muito bom."
Contras: "O lanchinho desta vez não foi Mãe Terra (graças a Deus, pois aquilo é muito ruim), mas só tinha doce (embora bom)."
Contras: "Punctuality. More than one hour of delay"
Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Contras: "The flght was delayed"
Prós: "Very stable flight New airplane Excellent flight"
Contras: "Better food / snacks Boarding through finger and not by remote bus"
Contras: "Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights."
Prós: "Sim"
Contras: "Foi tudo fabuloso"
Prós: "Reliability of schedule"
Contras: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Prós: "I enjoyed my seat!"
Contras: "They could have started boarding on time."
Prós: "Espaco."
Contras: "Lanche poderia ser quente."
Prós: "Assento bom"
Contras: "Alimentação"
Contras: "Lanches e conforto!!! O espaço entre as cadeiras são bem pequenks"
Prós: "Pontualidade; Voo tranquilo."
Contras: "Houve 3 trocas de portão de embarque em cima da hora. Acho que isso poderia ter sido evitado com um planejamento melhor."
Prós: "Tripulação muito prestativa"
Prós: "Great comfortable seats."
Prós: "The space between sits in the airplane"
Contras: "The timing"
Prós: "Nothing about the airline Avoid if you can"
Contras: "Their customers service We were runnjngblate due to traffic but arrived with an hour before takeoff and they refused us to enter We had no bags to check in just hand luggage and they refused us to check in as their automatic check in service did not recognise our booking Total rubbish airline"
Contras: "Este vôo tem atrasado sempre."
Prós: "On time, entertainment"
Contras: "Comfort"
Contras: "Tive que emitir outro cartão de embarque. Nenhum funcionário se prestou a me ajudar alegando que "já não dava mais tempo." Depois de muita insistência arrumei uma funcionária que não demorou nem 10 segundos pra emitir outro cartão de embarque. Corri o aeroporto todo e entrei com muito custo."
Prós: "Tudo ok"
Contras: "Tudo ok"
Prós: "Comandante muito cordial e simpático com informações muito detalhado, buscando dar apoio ao conforto e segurança do passageiro a todo momento. Comissários educados também."
Contras: "Poderia servir refeições e vender bebidas. O voo não é tão curto assim."
Contras: "Ter chegado ao destino sem minha mala ter sido extraviada. E ao recebê-la, em minha casa, no dia seguinte, não estar com marcas de rasgos e perfurações na lateral, indicando tentativa de arrombamento."
Contras: "More efficient check in. Waiting in line far too long at gate."
Contras: "Paguei pelo assento conforto mas nao consegui sentar nele."
Contras: "O voo encerrou antes dos 15 minutos. Mesmo com bagagem despachada e Check-in feito com bastante antecedência, não foi possível embarcar. Não havia ninguém no portão de embarque exatamente às 6h45, hora em que cheguei lá. Nem pra dar informações."
Prós: "The trip is very fast"
Contras: "I sleep in few time"
Prós: "Fast flight"
Contras: "Always delayed with no information as to when it might be departing."
Contras: "A definição do portão de embarque que foi trocado 5 vezes"
Prós: "A Gol sem dúvida e a melhor companhia aérea."
Contras: "Tudo perfeito."