Contras: "Flight cancelled. Impossible to manage flight or request refund directly. Must make the request to the travel agency. The problem is that the client should have the right to bypass the travel agency..."
Contras: "Flight cancelled. Requested refund and was directed to my travel agency. Edreams was worst than useless: spent 10 hours waiting for them to pick up but no answer. JAL should allow the clients to bypass a travel agency in order to manage the flights. Otherwise we are hostages of the travel agencies."
Prós: "Very friendly and accommodating crew."
Prós: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Contras: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Prós: "The seat was very spacious"
Contras: "More space to put things"
Prós: "Food, service,"
Contras: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Prós: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Contras: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Prós: "Perfect in all aspects. Will use them again for all my flights."
Prós: "JAL flights to LAX are always great. Good food too."
Prós: "Seats, movies, comfort"
Contras: "No vegetarian options"
Contras: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Prós: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Prós: "Flight was comfortable enough"
Contras: "4 stars for food and entertainment as it was only an hour flight."
Prós: "Able to accommodate many dietary requirements and friendly crew"
Prós: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Prós: "Flight was half full so was able to take aisle seat."
Contras: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Prós: "Customer service was really good"
Contras: "The food always makes it hard to eat anything the next day."
Prós: "The food was good. Seats were as comfortable as any flight is."
Contras: "There were no diet soft drinks available on the flight."
Prós: "The movies they offered."
Contras: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Prós: "As usual A1 service all the way!"
Prós: "The friendliness of the crew and the comfort of the seat + size of the screen"
Contras: "Possibly more food options could of been better, only had western or Japanese option"
Prós: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Prós: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Contras: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Prós: "I love flying jal"
Contras: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Prós: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Prós: "Once again the service from the flight attendants was perfect."
Prós: "Friendly crew members and prompt service."
Contras: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Prós: "Nicest flight attendants, good food. Best international flight I've had."
Prós: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Prós: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Prós: "Always on time"
Contras: "No clue when it's boarding time and no announcement"
Prós: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Contras: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Prós: "leg space was better than with other companies"
Prós: "Asian vegetarian meal"
Contras: "limited rest room facilities"
Prós: "Comfortable and spacious for economy class. Very helpful staff."
Contras: "If I have to be picky the movie selection didn't seem great."
Prós: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Contras: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Prós: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Contras: "seats need a bit more padding"
Prós: "Flight attendants and ticket agents were very nice and helpful."
Prós: "JAL ' service is nice."
Contras: "I didn't like MSG in food."
Prós: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Prós: "Friendly staff"
Contras: "only drink provided but no snack"
Prós: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Contras: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Prós: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Contras: "Long, long flight, not much leg room."
Prós: "I've been always flying with U.S. airlines this past several years just because transits are easier. I forgot about how friendly and nicer JAL crews are. Their food is much much better. They served us with a cup of Haagen-Dazs icecream for dessert while a Fatboy is normally served by other airlines. I was impressed by how spacious the foot area of their economy seat is. Because I felt quite comfortable, I slept five hours straight during the flight which is phenomenal to me. I will definitely fly with JAL again!"
Prós: "Clean and comfortable."
Contras: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Excelente opção para rotas para a Asia
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
Contras: "My flight time was changed but I didn’t receive any email regarding the change"
Contras: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "Always on time"
Contras: "Food bad. Much better taste at the lounge in Doha"
Contras: "It was outstanding service !!!"
Contras: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"
Prós: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Prós: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Contras: "Providing better food and movie"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "Everything was GREAT!"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "The entertainment was excellent, the seats very confortable"
Contras: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Prós: "Leg room and cleanlness. Polite crew members"
Contras: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Contras: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Prós: "The service was super and the food was delicious even the seats are very comfortable"
Contras: "Everything was super"
Prós: "Servico espetacular"
Prós: "the staff were friendly and accomplished good travel nothing was too much for them."
Contras: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"
Prós: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Contras: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Prós: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Contras: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Prós: "The 17hr flight went relatively quickly. Much faster than expected."
Contras: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "The overall experience"
Contras: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Contras: "Although the loading Zone was given as Zone 1, boarding was chaotic because the fround crew was incredibly inefficient. The announcement was totally mumbled and badly managed, Why cant the boarding at Cochin be organised like queues for each zone so that the passengers do not crowd in a mad rush near the gate as if the fliht will leave without them. As in Doha have different seating area for different zones and the ground crew should be trained to be firm to allow only passengers with boarding."
Prós: "Superb service. Excellent quality of food. Flexible dining time. World’s best business class!"
Contras: "More shower stalls in the business class lounge."
Contras: "Seat not very good"
Prós: "food, crew ."
Contras: "entertainment choices for Hollywood movies are limited."
Prós: "Great service. Great food. Great entertainment."
Contras: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Prós: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Prós: "Food is really good and you guys also have options for vegetarian people as well."
Contras: "light breakfast and light snacks for an 8-hour flight? come on!"
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "Felt like a new plane, with great service!"
Prós: "Crew were extremely helpful and kind. Very responsible and polite."
Contras: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Prós: "Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom."
Contras: "Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen."
Prós: "The service was okay"
Contras: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Prós: "Very punctual departures and arrival schedules and compliance"
Contras: "Nothing to mention"
Prós: "Food and crew"
Contras: "Lost baggage no one knows anything."
Prós: "Desde o checkin, serviço de bordo, entretenimento, comida, equipe, tudo do mais alto nível. Parabéns para Qatar."
Rued and unhelpful airport staff when asking for directions. Food is really bad.
Airplane A380-800 is too big, fully booked. Too many people everywhere, which made me nervous due to Covid-19 infection risks. But food was good, and toilets were fine.
Mais opções de filmes em português.
Perfeito em todos os aspectos
The ewr Athens Dubai plane did not have USB ports
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "The crew was amazing and their service was very attentive to customers."
Contras: "Not having crying infants onboard"
Prós: "Emirates was very efficient. Vegetarian food options were great. Toilet was messy but probably because it was in constant use."
Prós: "Great customer service, great and always smiling crew, wonderful flight"
Contras: "the food options need to be more. an option with steamed rice should always be available"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Contras: "The Crew could be more friendly"
Prós: "Crew were good though snacks weren't on offer without asking."
Contras: "The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Contras: "I did not get vegetarian food. And when i book that ticket i didn't get the option of food selection..."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Contras: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Prós: "I love everything about Emirates."
Prós: "Emirates perfeita"
Prós: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Contras: "Though more comfortable than other flights like KLM, it was still a little cramped"
Contras: "The cabin crew seemed to be too overwhelmed by their responsibilities and were rude at times."
Prós: "Business class setup Bar Staff"
Contras: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Prós: "I liked the passengers"
Contras: "dirty toilets,clogged,seats dirty,crew not enthousiastic, left overs from previews passengers,expired candies."
Contras: "The Hyderabad emirates ground staff was very rude and incompetent to perform the job. The airline staff was was not so friendly either"
Prós: "Nothing about thto flight was enjoyable."
Contras: "For 14 hours there were screaming babies making for a miserable flight. Cabin crew was extremely slow on all fronts"
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "It wasn’t a full flight."
Contras: "The crew were too busy in their own world and attention during service was poor."
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "I liked that there was live TV available on this flight."
Contras: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Contras: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Staff were quite attentive. All requested were promptly fulfilled"
Contras: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Prós: "Very comfortable flight in A380"
Contras: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "The Services, crew, procedures, and the standards."
Prós: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Contras: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Prós: "Great Business class! Excellent service."
Contras: "Food wasn't as good as other middle eastern airlines."
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Facilities for short connections.
Voo atrasou uma hora para aguardar passageiros em conexão.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contras: "No suggestions."
Prós: "Absence of food"
Contras: "In flight service"
Prós: "Boarding was efficient and the crew were nice."
Contras: "the seating is horrible. it was the tightest seating I've ever experienced."
Prós: "Salimos a tiempo . El business es muy confortable"
Contras: "La comida horrible . No se limpian los baños"
Contras: "Nothing. Flight was amazing"
Prós: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Contras: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Prós: "Flight was on time."
Contras: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Prós: "Loved the smooth ride."
Contras: "Bathroom was pretty nasty"
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Contras: "Information on arrival time was not correct"
Prós: "Planes were on time and connections made."
Contras: "One bag delayed as not put on flight and food could be better."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "The crew was amazing, flight on schedule and good entertainment."
Contras: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Prós: "Crew was great, very responsive and hospitable!"
Contras: "more lunch choices, especially choices without dairy products."
Prós: "Refeições de alto nível"
Contras: "Flight got delayed 30 minutes"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Contras: "They left my bag off the plane. Ridiculous."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Contras: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Prós: "Helpful and kind crew"
Contras: "I wish there was WiFi"
Prós: "Food provided, staff kind"
Contras: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "The flight arrived a few minutes early."
Contras: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Prós: "Good food, friendly service"
Contras: "More trash pickup; only one round of beverage service"
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contras: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Contras: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "Nice flight ...was comfortable travel ...good food.Thanks"
Contras: "No such things"
Prós: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contras: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Prós: "The entertainment options were good."
Tudo muito bem, tudo muito bom, Ressalvas: Não é possível servir chá de camomila no café da manhã. É um disparate. Tem que haver outras opções de chás. Aliás vocês poderiam voltar a disponibilizar aquele lanchinho da madrugada. Faz falta. Outra coisa: Vocês marcam nossos assentos, parece que por sorteio, sem respeitar a necessidade de cada um. Sou uma senhora de 80 anos com problemas nas pernas e levanto varias vezes durante o vôo. Preciso de uma poltrona no corredor. Simples assim. Não pode ser por sorteio Respeitem seus usuários que escolheram vocês dentre tantas companhias.
O Voo atrasou mais de 2 horas e perdi a conexão.
aero moca queria por minha bagagem de mao no porao, falei para ela que nao queria por, pois tinha um voo de conexao assim que chegassemos em sao paulo, aero moca foi grossa e nao pensou em outra solucao. eu falei com outro passageiro que ja tinha outras malas no porao para ele por sua mala de mao no porao. voo saiu mais de uma hora atrasado.
Não vejo sentido em etiquetar uma bagagem em um Totem se a mesma será pesada no checkin.
Voltar a ter serviço de bordo, mais espaço entre as poltronas
Prós: "Aeronave vazio, dando melhor alojamento para todos"
Contras: "Servir um lanche básico"
Prós: "Pontualidade e cordialidade"
Contras: "Problemas de espaço, por conta do meu tamanho, mas nada demais"
Contras: "Mais espaco"
Prós: "Somente do ckek in"
Contras: "Maior cuidado com as medidas nesta pândemia..Tive muito medo de estar a bordo com a aeronave lotada"
Prós: "A tripulação era ótima! Mas o conforto deixou a desejar."
Contras: "Mais espaço na cabine e uma opção de entretenimento que não foi disponibilizada."
Prós: "Atenção do atendente no aeroporto de Navegantes."
Contras: "O voo foi tranquilo e tive toda a atenção, mas tivemos problemas pois o nosso nome não constava na lista do voo. No aeroporto tivemos a maior atenção para resolver o problema."
Contras: "Vôo atrasou quase 5h. Pouca informação para a equipe de solo passar aos passageiros. A aeronave com a poltrona quebrada, não travava reclinada, o entretenimento a bordo desligado. Uma das piores experiências que já tive em vôo. Péssimo!"
Contras: "Seats looked older generation and configuration not great"
Prós: "Rapidez no embarque e organização"
Contras: "Entretenimento no voo. Não tinha."
Prós: "Foi tudo como esperado ou padrão, nada que foi estupendo para ressaltar."
Contras: "deixar todas empresas aéreas cientes do pacote de bagagem extra que foi pago para você não ter de pagar novamente as pressas na hora do embarque. Foi o que ocorreu com a LATAM em Aracaju."
Prós: "Good crew"
Contras: "Seats way too cramped."
Contras: "Call for stewards was not working and the temperature of the flight was miserable. Kept asking to reduce the cold and nothing. I had a window seat and there was no way to avoid the air/ac on my face the entire flight. MISERABLE!"
Prós: "Embarque organizado e no horário apesar de ter sido feito no portão J5 que não é dos mais espaçosos. O atendimento da tripulação foi excelente!"
Contras: "A comida é OK, mas a apresentação da comida poderia ser mellhor."
Prós: "Crew cordiality"
Contras: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Contras: "45 minutes between getting off the plane and getting your bags is ridiculous"
Prós: "Foot rest in coach"
Contras: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Prós: "Aeromoça educada e atenciosa"
Contras: "O overhead bin muito pequeno para a mala de mão, comida péssima, e no desembarque uma mala chegou rápido e a outra depois de mais de uma hora. Outro voo que chegou 40min depois já estava com malas entregues"
Prós: "Good seat space, comfortable, on time arrival"
Contras: "The food was ok, not great. The plane was Very cold!!!"
Contras: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Prós: "The crew that flew us there was great"
Contras: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Contras: "Embarque em Manaus"
Prós: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Contras: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Prós: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Contras: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Contras: "Só elogiar neste espaço. Não anotei nome do comandante do vôo, mas foi excelente. Pousou o avião de maneira muito suave, pela primeira vez não senti impacto ao tocar a pista. Parabéns piloto e equipe."
Prós: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Contras: "More choices of TV shows to watch."
Contras: "Espaço entre as poltronas"
Prós: "A comida Latam é muito gostosa e boa"
Contras: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Prós: "The worst flight in my life"
Prós: "Gentileza da equipe de check-in e tripulação, conforto da classe executiva."
Contras: "Desembarque remoto é sempre mais lento."
Prós: "Nothing much, really."
Contras: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Prós: "Crew, on board entertainment..."
Contras: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Contras: "The time it took to open the door upon arrival"
Prós: "O voo foi No horário previsto e o embarque foi rápido"
Contras: "O serviço de bordo"
Contras: "Aeronave sem entretenimento, poltrona desconfortável, lanche sofrível: será que dá prá melhorar, LATAM?!"
Contras: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Prós: "Tripulação show!"
Contras: "nao tinha comida suficiente para todos os passageiros no voo em horário de almoço, a lojista pisou na bola"
Contras: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."