Flight was delayed twice. The TV didn’t work, flight attendant said she would give me a voucher and never did.
JetBlue doesn’t inform their passengers of why the flight is delayed. If you land it and don’t get out of the plane yet they don’t tell you what you are still sanding in the plane. JerBlue doesn’t keep their passenger inform of anything. They really should be thankful that they are still in business and is that is to all their customers but they don’t value that at all.
Prós: "The flight attendants were amazing!!"
Contras: "Passengers were loud, carried too much carry on luggage, and were generally crude."
Contras: "Syncing phone to flyfi entertainment"
Prós: "The Pilot was very nice and fast. Got us to Newark in 1 hour and 40 minutes"
Contras: "Seats, communication, everything"
Contras: "Delays on departure and arrival."
Contras: "the flight was hours late, they didn't offer an answer or apology and when we arrived the bags took way to long to arrive. Never flying jetblue ever again"
Prós: "No charge for carry on and free wifi"
Contras: "On time departure, but JetBlue made good"
Prós: "Comfortable seats and updated plane."
Contras: "The screens are old and didn’t work very well for the inflight entertainment."
Contras: "Very bumpy flight, live TV was not working, pilot speed was not smooth."
Prós: "Everything was great we left on time. Provide food was awesome"
Prós: "Crew was accommodating and friendly-as I would expect."
Contras: "Service above and beyond the expected."
Prós: "The Crew was really friendly and seemed genuinely happy. The flight left on time and landed a few minutes early which is always a plus."
Contras: "With the plane fully booked I wound up having to gate check my carry on bag. This was not overly upsetting or anything terrible but it did cost me almost 20 extra minutes at baggage claim which resulted in my ride parking the car and then having to pay the parking fee."
Contras: "the crew was gruff, there were no outlets on the plane, the flight was delayed WELL BEYOND the 40 minutes it was announced to be (1.5+ hours delayed) which, had I known in advance, would've been useful information for rescheduling instead of just missing other travel arrangements on the other end."
Prós: "The entire trip was comfortable I have no complaints"
Prós: "Efficient, on time, clean and sage"
Contras: "Fees for everything but air, seats jammed way too close, no entertainment options"
Prós: "I reached my destination."
Contras: "Misdirection, and poor flight matching aside (set parameters for LGA or JFK and ended up with SWF), the process was awful. Delayed for 5 hours, merely missed connection to Metro North Rail. Will not ever use Kayak again, regardless of full or partial blame in the matter."
Contras: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Prós: "One bag free"
Contras: "Two hour delay given in minute increments. What was the problem I’m 76. Two big women sat next to me. I never found the remote until end of flight because the woman next to me covered the entire arm rest with her body. Seats not big enough for large sized people. I’m not skinny but thin enough to occupy one seat. An expensive seat for one way air fare over $300+ Orlando ti Newark. Left hotel at 11:30 am and landed after 8:00pm. Home just before 10:00 pm. A long. day"
Prós: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Contras: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Prós: "Quick assistance with wheelchair"
Contras: "Delayed. I’m tired of JetBlue always being delayed. Delayed going down and coming back. Traveling with elderly disabled mom isn’t easy!"
Prós: "Crew is always pleasant and smiling, helpful and genuine. Love that there are still generous included snack bags with flights."
Prós: "No turbulence"
Contras: "It was all good"
Prós: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Contras: "Too hot! AC was going on and off??"
Prós: "Great crew love the jetBlue experience"
Contras: "The entertainment system wasn't available for a good portion of the trip which makes a person more aware of less enjoyable topics like comfort of seating."
Prós: "I don’t think it’s a good idea to change flight time to an earlier time. I missed my flight and then had to deal with the attendants at BWI. They were very rude and unhelpful . The only person that was helpful was a woman by the name of Natalie. I spoke to her over the phone and she was awesome ! If it wasn’t for her my experience would have been horrible. I do not plan on flying on Jet Blue ever again. I thought I was saving money but I ended up spending about 200$ more due to hotel cancellation and over priced long term parking at National airport in DC."
Contras: "Read above!"
Contras: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Contras: "We missed our plane. The Kayak calendar reminder said the flight departed at 5:45 when in fact it was 5:26pm. So it left without us. The next flight was at 9:50pm and it was delayed to a 11:00pm departure. The worst part - We were travelling with a 2 year old. Worst experience EVER."
Contras: "The plane was freezing; I was very uncomfortable even with a sweatshirt on."
Prós: "All our flights with jetblue were excellent"
Prós: "Seats were comfortable. Staff was very helpful."
Contras: "Everything went well."
Prós: "Opções de entretenimento e Wi-Fi free a bordo."
Contras: "Tripulação interrompe demais o voo vendendo produtos e cartões de crédito da cia. Entretenimento é interrompido o tempo todo. No voo de ida, houve atraso de 50min onde a tripulação não explicou a razão."
Prós: "Crew was very helpful and attentive."
Contras: "Flight was delayed."
Contras: "The flight attendants we're very nice. Liked the drink and snacks. Seats were nice."
Prós: "Staff was pleasant"
Contras: "Not kniwing what state i was passing over"
Prós: "I have never seen an airline get the bags off the plane and onto the baggage carousel as quickly as JetBlue did on my flight!"
Contras: "Wished they had sandwiches for sale. It was a noon flight arriving to EWR at 3. That is time to eat lunch."
Prós: "timing, excellent crew, plenty of space,comfortable seating"
Contras: "Major delays Orlando Terminal did not have good food options JetBlue did not offer anything for their delays or even provide an explanation. It would be courteous to receive vouchers as the delay was for an extended period of time."
Prós: "Comfortable and all Jet Blue employees are very helpful and courteous"
Prós: "The flight was great."
Contras: "The tv controls didn’t work"
Contras: "TV and seat"
Prós: "Unexpected snacks and a decent variety of drinks."
Contras: "It was super cold throughout the flight."
Prós: "Great process, easy boarding and smooth flight."
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Contras: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Prós: "Delta service is always great!"
Prós: "Crew were great, on time, helpful, friendly."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Contras: "Seats did not match seat map"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Accurate arrival time"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "Zero turbulence"
Prós: "On time"
Prós: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Contras: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Prós: "Left on time and arrived early!"
Contras: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Contras: "Not enough seat room on plane. Hot not enough air flow"
Prós: "Cincinnati airport was clean and efficient"
Contras: "MCO airport gate was a mess and did not have easy access to charge phones."
Prós: "Boarding was quick and prices were fair"
Contras: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Prós: "The staff are great very nice pleasant"
Contras: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Prós: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Contras: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Prós: "Waiting in the departure lounce was ok"
Contras: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Prós: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Contras: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Contras: "It was very hot and did not cool down"
Prós: "Crew was friendly"
Contras: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Prós: "that we got to our destination"
Contras: "the bathrooms were gross"
Prós: "The flight staff were very attentive and courteous. I was asleep when drinks were passed out. The stewardess went out of her way to get me a drink after I woke up."
Prós: "flight was on time..arrived early..friendly staff.."
Contras: "Assentos tão estreitos que passageiros ficam ombro a ombro e pernas pressionadas pela poltrona da frente."
Prós: "Tripulação simpática"
Contras: "Nothing. Great flight"
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Prós: "On time, good boarding process."
Contras: "the pilot gave us a hard landing in Jamaica"
Contras: "No delay. Seats were horribly uncomfortable."
Prós: "Smooth flight"
Contras: "If there were no delays"
Contras: "It's a long time in an ever smaller seat"
Contras: "Weather delay 5 hours"
Contras: "O snack poderia ter sido melhor. E o assento poderia ser mais confortável"
Contras: "Estive em Dallas em conexão para montreal e não consegui voar. A cia não deu assistência e tive um b prejuízo de mais de 10mil reais"
Prós: "The crew was great!"
Contras: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Prós: "Everything was generally fine. The flight left about 1 hour late, but the pilot made up the time on the flight and we landed about the same time as originally expected."
Contras: "The crew, particularly the flight attendants were rude and impatient. Have they forgotten their manners?"
Prós: "Seat was good."
Contras: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Prós: "O embarque sem atrasos e bem organizado pro grupos que realmente eram cumpridos foi uma boa supresa"
Contras: "A comida foi bem fraca. Tanto o jantar (Chicken) quanto o café da manhã, sendo que este ultimo foi pior: um saquinho de pão com um sanduiche gelado de peito de peru e requeijão e uma barra de cereal. Sem frutas, e sem nada quente. Algo compreensível para um voo curto, mas não p/ um voo de 11h50."
Prós: "Tripulação amável."
Contras: "Comida. Nunca vi tão ruim e limitada, e olha que viajo muito!"
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Contras: "Better seat cushions! There is not much padding & the seats get really hard."
Prós: "Crew was amazing"
Contras: "The hardest thing about any air travel is cramp seats in coach. That being said, AA makes the best of your cramp quarters with free online movies and television, and a power outlet for your cell on the headrest in front of you, which is so convenient and makes up for the tight seating!"
Contras: "Conforto, espaço muito pequeno"
Prós: "Aeronave pequena porém é um voo rápido."
Contras: "Nada a declarar"
Prós: "Clean and comfortable main cabin."
Contras: "Lead flight attendant too casual. Didn’t wear jacket, didn’t even know he was a member of the crew until he walked the aisles mid flight. Wore Bluetooth headset around his neck. Inflight WiFi entertainment didn’t work at all. Internet (AA.com) seemed to function."
Prós: "Da conversa que tive com outro passageiro e a forma de resolução no problema com o atraso na entrega da baga"
Contras: "Paguei por um assento maior, mas não vi nada diferente dos outros assentos. O embarque foi bem confuso, pois a atendente não era clara ao falar e o áudio também não ajudava. Atrasaram bastante na entrega da bagagem."
Prós: "Gostei do espaço entre os bancos, a tripulação foi atenciosa e tivemos um vôo tranquilo."
Contras: "Informação quanto ao embarque e tempo para isso não foi muito boa e a distância entre o check-in e o portão de embarque era bem distante."
Contras: "Tripulação barulhenta conversando e gritando em voo noturno . Não existia fones disponíveis"
Contras: "The flight was delayed 40 minutes but then they intentionally lied to the passenger's and boarded the airport to tell them they will be moving away from the gate and park for 1.5 hours. Sneakly little unethical you know what ."
Contras: "Serviram apenas um pacote com 2 bolachas no cafe da manha"
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "Esperando achar a mala"
Contras: "Perder a mala na ida, explica muita coisa por si."
Prós: "Equipe super atenciosa e simpática. Desde os funcionários do aeroporto até os do voo."
Contras: "Assentos na classe econômica um pouco apertado, deveria ter um encosto pros pés para tornar mais confortável."
Prós: "Atendimento e atenção muito bom, principalmente os funcionários do aeroporto."
Contras: "A opção de comida vegetariana/vegana, o bife de soja e o arroz integral não tinham muito tempero."
Prós: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Contras: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."
Contras: "A menina que sentou ao meu lado estava com cigarro eletrônico e deu umas tragadas durante o vôo. Tinha apenas um comissário de bordo que não viu a fumaça que ela fazia. :("
Prós: "A AA está com aviões reformados e peguei um 787 Dreamliner de LAX para GRU, na saída de emergência. A poltrona é bem confortável, os banheiros estiveram surpreendente limpos até o final e os horários foram respeitados."
Contras: "O atendimento das FAs foi daquela secura habitual, a comida era um lixo de chicken or pasta usual e o entretenimento conta com nos filmes, mas leve seu fone de ouvido porque o que eles entregam é ruim de doer."
Prós: "The crew was helpful"
Contras: "We sat on the tarmac for an hour after boarding because there was some minor mechanical issue on the plane. Also, my video screen didn’t work so I had no way to access the in flight entertainment."
Contras: "Houve, segundo informações, problema mecânico da aeronave que motivou a permanência de todos dentro da aeronave do horário do embarque (antes das 20 até próximo a meia noite. No dia seguinte o mesmo vôo previsto para 15:30 acabou saindo na madrugada do outro dia."
Contras: "Instead of flying MIA-EWR I was sent to ORD and then to EWR arriving at 11:00pm"
Prós: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Contras: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Prós: "Entertainment offered several options to choose from"
Contras: "Food, only one beverage was offered"
Prós: "Foi pontual e comida estava boa."
Contras: "Poltronas apertadas bem desconfortáveis. Não há entretenimento individual."
Contras: "Não tem entretimento individual a bordo e nem comida. Só biscoitos secos."
Contras: "As opções de menu não eram tão boas quanto o voo Aa950 ( Sao Paulo - New York) O aviao era um 767, que não possuia entretenimento indicidual. Alguns passageiros não respeitaram os demais, conversando auto ou utilizando a lanterna do celular. Os comissários não eram simpaticos"
Prós: "Realmente pontualidade foi o ponto chave para o sucesso do voo"
Contras: "Classe econômica é muito apertada, a meseniha de comida fica encostada no seu colo, qualquer movimento pode derrubar o alimento"
Contras: "Delay and bumpy landing"
Contras: "They left the lights on the whole flight"
Da atenção dos funcionários de terra ajudarem na questão de resolver os problemas causados pela pandemia com testes exigidos e formulários a preencher etc. Foi uma confusão !
Contras: "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
Prós: "Most things were fine, it left on time, seats were as expected etc."
Contras: "I had to check my carry on because they ran out of room on the plane way too early- a lot of us had to check carry ons. Crew in second flight- one lady was rather miserable with her attitude in general. The rest of the crew was great."
Contras: "Not enough space between seats. I could not book my seat"
Contras: "Not enough space. I could not choose my seat"
Contras: "100% of staff was rude and they love to nickel and dime you."
Contras: "Better communication about the constant delays"
Prós: "Tribpulação muito boa."
Contras: "Conforto. Os assentos são muito desconfortáveis para um voo longo."
Contras: "Flight delayed due to issues with Newark airport. Not due to crew or United."
Contras: "The cs"
Prós: "Absolutely horrible aircraft. I am 6 ft 3 and there was no way I could fit my body into the seat without crushing my knees. So I had one leg underneath the seat in front of me the other leg in the Isle. The flight attendant came down the aisle with the drink cart running it squarely into my knee."
Contras: "I cried out in pain with tears in my eyes and all she could say was you shouldn't have your leg in the Isle."
Contras: "Por conta de um problema da united, perdemos a conexão de Chicago pra São Paulo. A united pra variar perdeu minha bagagem, não pagou hotel e os funcionários do aeroporto estavam bem mal humorados. Experiência terrível!!!"
Prós: "We didn’t crash..."
Contras: "Better free snacks!"
Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."
Contras: "Checkin com poucos antendentes."
Contras: "Avião muito velho. Comissárias despreparadas."
Contras: "O avião podeira ser mais novo. E as comissárias mais educadas."
Prós: "Avião novo e comissárias educadas."
Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"
Contras: "O inspeção do aeroporto newark da united foi tão chato e cansativo, até uma inspeção bem rigoroso dar pra entender mas mal vontade da funcionária e certo discriminação me deixou frustrado. Pois viajo muito e principalmente usa e nenhum aeroporto foram tão chato e cansativo."
Prós: "De pelo menos ter conseguido dormir e saiu no horário"
Contras: "Tripulação sem motivação, o embarque de um 777 por ônibus em GRU é lento, pelo menos dar para tirar fotos. Comida fraca, avião velho, entretenimento antiquado e dem usb. Conforto péssimo para um 777"
Contras: "A cada dia que passa , os espaços entre os assentos , diminuem (em todas as Cias) ficando cada vez mais desconfortavel, de viajar, e para pessoas com alguma necessidade especial , pior fica, ou você ganha muito dinheiro e viaja na classe executiva ou está fadado a chegar ao destino totalmente torto. Tenho 4 hérnias de disco, e está ultima viagem foi um verdadeiro terror , ficar expremido nas poltronas da classe economica."
Contras: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Contras: "Espaço da poltrona, atraso no voo."
Prós: "From the comissary"
Contras: "The seats and space"
Prós: "Embarque com crianças Entrerenimento"
Prós: "Pontualidade e profissionalismo"
Contras: "Conforto, comida e sistema antigo de entretenimento"
Contras: "Entretenimento de vídeo avariado"
Prós: "The United staff was more than friendly !"
Contras: "Not enough room to recline my seat"
Contras: "Voo de 3 horas e não serviram comida Nao tinha tv para se destrair Tripulação antipqtica"
Prós: "On time"
Contras: "In flight entertainment did not work"
Prós: "Simpatia dos comissários"
Contras: "Tripulação mau humorada e grossa"
Contras: "Manter a pontualidade"
Prós: "The Airline is reputed"
Contras: "- Late departure - $25 per carry on bag - late arrival"
Prós: "gostei de tudo d modo geral"
Contras: "Avião inteiro com cheiro do banheiro"
Prós: "Excellent support from everyone as all were very helpful with assisting my need for wheel chair."
Prós: "Pontualidade no voo; comida (voo de Rio de Janeiro para Houston (escala));"
Contras: "Nos voos de Houston para Denver e de Denver para Vancouver o espaço entre as poltronas era muito apertado e com grande desconforto, mesmo se tratando de voos curtos (2h e 3,5h). A comida era escassa e se resumia em apenas um pacote de 30g de snacks nos voos também de Houston-Denver e Denver Vancouver."
Prós: "Time and crew."
Contras: "In general, United team on the bag drop (from Atlanta too) are rude, as well as the officers of the security scan team are rough. They have no courtesy. They should understand that passengers are paying for the service and 99% are not “bad guys.” So, politeness and respect are the minimum things they deserve. Additionally, the Atlanta airport checking area and boarding check are not organized. They need to improve signal support for all customer."
Contras: "The flight was delayed so I wasn’t going to be able to make my connecting flight and the airline didn’t even offer to cover my hotel room to stay the night. Terrible service in a very competitive business."
Prós: "Tripulação atenciosa, temperatura interna da cabine agradável e poltronas com bom espaço para as pernas."
Contras: "A largura das poltronas pareceu menor do que o padrão. Me senti apertado pelo passageiro do lado"
Voo atrasado mais de 2 horas
Prós: "crew was very rude and unprofessional. Flight was delayed due to maintenance. We were boarded the plane then de-boarded us for maintenance. then changed plane and delayed more. Then captain changed and delayed even more. No food or drink was offered. Asked for money to buy food or even drinks after making us wait. I was asked to push my elderly family member on wheelchair when asked for help during gate change. I was told to push my own family and i might miss this flight if I wait for help. never apologized for the behavior."
Contras: "crews needs to be trained well. need to know or have knowledge about customer service."
Prós: "Seats don’t recline & solid plastic & they charge extra for everything it ends up costing more then any other airlines not even a cup of water. & they are known to close doors early because they over book & leave you at gate trying to find another flight out"
Contras: "Don’t close doors early & get some kind of chair that’s not hard plastic maybe offer a water"
Prós: "good crew"
Contras: "not on time, delayed flight"
Contras: "Não tenho como opinar"
Contras: "Não gostei porque não servem nem água"
Prós: "Aeronave limpa, tripulação atenciosa. Voo sem atraso"
Prós: "It was clean ,comfortable and the crew was very accommodating."
Contras: "There is no TV or movie. You have to pay for baggage"
Contras: "My outlet didn’t work plane was dirty horrible flight"
Contras: "Seats very tight Some girl got out of her seat during taxi; plane had to stop Flight attemdants very casual and playful Girl actually took a bow when she came out of bathroom; not cool; not reprimanded for her bad behavior"
Prós: "Flight Attendants were excellent and no delays"
Prós: "Row 3"
Contras: "Delay, had to pay to carry ons, had to pay for water on plane, no free snacks even though our flight was eldelayed 4 hours. Horrible and unprofessional flight attendants. The worst flight I’ve ever had."
Prós: "Plane was new and I also liked the fact that they did not charge you to breathe you only have to pay extra for everything else even a cup of water cost three dollars"
Contras: "They charge you for everything including water for three dollars. Their baggage has a maximum weight of 40 pounds unlike any other airline. They make you pay for carry-ons. They make you pay to pick your seat. You have to pay extra for everything so the bottom line is spirit is probably the most expensive airline to fly. The seats are tiny the trays are tiny, they don’t have TVs, seats do not recline. First and last time Flying with them. My bags were 42 pounds and 46 pounds and I had to pay and additional $30 for each of them."
Prós: "De nada"
Contras: "Primeiramente o voo atrasou 2:30 hs O caso foi que a uma semana atrás, eu atrasei 5 minutos e perdi meu voo d Boston para FORT LAUDERDALE Ou SJS, eu não posso me atrasar, mas a cia aérea, pode. Paguei uma diária a mais no aeroporto, devido ao atraso. Nota zero para Spirit"
Contras: "Cadeiras muito procimas uma das outras."
Prós: "The time fly last"
Contras: "Price from menu are ridiculous expensives. Two hours fly without a glass of water for free? Come on!!"
Contras: "Worse airline, always delayed from or into Newark. They charge for everything including purchasing a seat!!"
Prós: "Ab-so-lute-ly nothing. i would have been better off ripping up my money and throwing it in the air like confetti."
Contras: "i didn’t like getting email after email announcing one, two, three hour delays. i eventually died of old age waiting for imaginary flight that never left. you can find my dusty skeleton in Orlando airport, clutching a stale pretzel near auntie annie’s"
Prós: "Rapidez no checkin"
Contras: "Poltronas do avião não reclinam, num voo de cinco horas, isto é inadmissível"
Prós: "ER EXIT SEAT"
Contras: "Lines charges for carry on charges for food. That is why is called BARE FARE! Terrible."
Contras: "Flight was delayed 45 minutes."
Prós: "My seat was the best and only thing about this nightmare. I fully intend on writing a detailed letter to you to Spirit to TSA to MCO to whomever I need to in order to either be fully compensated or have the nation alerted to this farce of a company."
Contras: "Spirit airlines in its entirety. The website the process the boarding the lies the prices the phony employees the rude service. With one exception. Natalia at the entrance of MCO when you check in. Poised calm and very professional after her it went downhill fast."
Prós: "I didn’t board this flight...and I need a refund"
Contras: "I didn’t board this flight...and I need a refund"
Prós: "the boarding process"
Contras: "the delay"
Prós: "As always this Spirit flight was on time and the plane was clean. The flight crew was friendly, caring and courteous with an extra bonus...one steward must have been an ametuer comedian. He was tasteful yet funny and really lightened the mood! Thanks again for another great flight!"
Prós: "New plane great crew"
Contras: "Nickel and dime you every step of the way"
Prós: "I liked that there were extra seats on the flight and the people I sat next to were super friendly. We all had a great conversation the entire flight."
Contras: "Airport • Kayak as a third party website usually gives a flat rate, we pay, and that’s it. Not with Spirit Airlines. When you get to the counter you HAVE TO PAY EXTRA for your carryon ($55) and your checked bag ($50). That’s an extra $100 that could have been used to purchase a flat rate flight through Kayak. • You can only pay with a card, you can barely use cash Flight • Seating was too tight, no room to stretch out • Snacks even the minimum was expensive. $4 for a 4 oz of juice with ice and more • When descending for landing the pilot circled around for a full hour- first we were over the incorrect airport then when we arrived at the correct airport there was too much air traffic to land right away. Between the surprise fees I did not budget for and the extra GS expenses, along with everything else, I will not ride Soirit Airlines again."
Prós: "Pontualidade Avião Limpo Tripulação gentil"
Contras: "Poltrona não reclina."
Prós: "Tripulação simpática e prestativa Avião limpo Vôos no horário previsto Check in rápido e fácil Excelente para vôos curtos"
Contras: "Poltronas extremamente desconfortáveis, não reclinam."
Contras: "Paying your carry on luggage"
Prós: "Overall very satisfied. Thank you."
Contras: "Return flight was delayed by 2 hrs. I don't know why, might have been weather/post-hurricane related. HOWEVER, I did not receive notification by text as I believe I requested."
Contras: "im not one to complain but Wiskey Tango Foxtrot. I show up to the gate and they somehow canceled my reservation and gave my seat away! They put me standby on that same flight. We get to the gate and it's delayed an hour. After an hour it gets canceled because the flight attendants all called out!!! Seriously. Go to the front they put me on the next flight at 6pm (8 hours from the original flight I was booked for) That one gets delayed 2 hours and at this point the plane is over booked so I figured I'll just give up my seat and fly another day. Go to the front counter dude says the next available seat is in 12 days!!! And even if I want to change my flight the manger is on break. He turns to the guy next to him and in Spanish asked where she went and he said she went to the house. She is the only manger in the airport that has a code to change anything including giving my money back. So I book a flight with United and go back to the house. Worst experience ever. I'm in the military and fly constantly and have never had this horrible experience."
Prós: "Good staff on flight. There was plenty of empty seats and I got moved to a more convenient spot."
Contras: "Website is not clear. My carry on had unclear dimensions and I had to pay extra at the airport."
Prós: "I didn't like anything."
Contras: "They cancelled our flight. They lied and said that they emailed me, then one representative said that they called me that to was a lie. We were checking at the counter, that's when we found out. There were others that were shocked & disappointed also. We missed our family reunion in Orlando they didn't help us at all! I won't use Spirit Airlines again! We should be compensated but no one's trying to listen when we were calling customer service"
Contras: "Fees for everything, poorly organized boarding, poor crew service, poor attitudes! Flight itself was flown OK"
Contras: "Tudo , comissário mal educado , avião sujo voo cancelado na ida atrasado na volta , não tem compromisso com o cliente"
Contras: "Fight was cancelled without notice"
Prós: "The flight crew were very upbeat and friendly and made the flight enjoyable. The staff also played trivia games with the customers that kept everyone entertained. The flight attendant also gave my small son sticker wings just for flying and was beyond sweet."
Contras: "Our flight was delayed and we originally were all seated with out seat belts waiting to depart to only be told our flight was now delayed and that we all had to exit the plane and wait 2 hours. A flight delay is understandable but boarding and then having to get off was a little frustrating. The flight for the most part was comfortable but wished they at least had a front seat pocket to help hold items during the flight but instead only had elastic bands. Also the tray table is half the size of a normal one so holding a larger lap top is not that comfortable."
Prós: "Ticket prices were reasonable."
Contras: "The airlines weight limit on checked bags (which already cost the same as the ticket) is 40 lbs. anything 40-50 is an additional 30, and beyond 50 lbs is another $50. We tried 'saving' money for our trip by combining two adults luggage for a week into one checked bag instead of paying $39 a piece for a carry on. We were at 41 lbs leaving so in addition to the $41 for the checked luggage we had to pay the additional $30. On the way back, because we had purchased items on vacation and were only allowed two small personal items, we were over the 50 lb mark by 2 lbs and had to pay 55 to get our things on the flight. Don't waste your time with this airline if you want to take anything with you on your vacation."
Contras: "They separated us and put my 2 yr old all by herself 17 rows back and we have 3 children they put the other two children alone 3 and 8. They charged us for carry ons that were with in guideless except for the wheels on the return flight we didn't let them see the carry ons and no one said anything and were not charged the ripped us off on the out bound for 82.00"
Prós: "1. Nice crew that tried to compensate for everything else."
Contras: "1. Flight delays significant...4 hours late! 2. Tried to get me to apply for a credit card and fill in a form with my social security card number...NO WAY!!!!"
Prós: "I was very surprised at how well everything went for my flight. It was my first trip with Spirit and I had heard awful things about it not being cleaned properly and too small. My flight from Orlando to Newark departed late but arrived on time and the crew was really great. I would definitely fly with your airline again."
Contras: "Bag fees are too high. It feels different to pay more for a flight than fees for a bag. I would recommend reevaluating fee structure."
Prós: "Atendimento para o check in"
Contras: "As limitações de bagagens"
Contras: "The flight was delayed, there was 4 of us and we had to pay $80 for 1 luggage... they didn't give anything complimentary not even a bottle of water. There were no t.v. def. Not using spirit again"
Prós: "Nothing... I didn't like the way the airline seems to offer such amazing prices only to find out that you pay for EVERYTHING. At this date and time 2017... no airline should have to charge for a simple carry on. Overall, I was unhappy with the experience. I would not recommend the airline or fly Spirit again. Unless it was an emergency."
Contras: "I didn't like the way the airline seems to offer such amazing prices only to find out that you pay for EVERYTHING. At this date and time 2017... no airline should have to charge for a simple carry on. The $9 club is really not that much of a discount when you are paying for everything like seat selections and carry ons. If the airline is going to charge for everything, then at least the hand out of water, coffee or a simple bag of buts or chips should be avail for FREE. I also couldn't believe there was NO WIFI not even avail for purchase. Its 2017 - come on. The seats are so uncomfortable also....stiff and hard. Not even support for your head or back."
Prós: "Service was ok and helpful... read sign before board to avoid extra charge and then you are ok..."
Contras: "If you board the plane with a lot of jews... Good luck cleaning the plane... they are dirty and filth..."