demorou muito para chegar ao portão de desembarque. Desde que o avião pousou demorou 30 minutos para chegar ao portão de desembarque
The snacks, You can be offer more snacks
Achei um absurdo que na conexão para Miami na Cidade do México ter que fazer imigração e passar por tudo , RX , mostrar testes covid etc . Péssimo ! Pelo Panamá é melhor vc não sai do setor de embarque na conexão .
Tripulação mais atenciosa
Com a Aeromexico nada tenho a dizer. Excelente viagem, atendimento. Com a Ibéria péssima comida.
Prós: "NOTHING. AEROMEXICO NEVER MORE. AEROMEXICO NUNCA MÁS."
Contras: "I just had the worst experience ever with Aeromexico. First, they refused to change my flight, even with me willing to pay any applicable extra-charges. So I went ahead and bought a second flight, from Mexico City to Tijuana. Then, when I arrived at the checkin counter, I was surprised with how unprofessional and disorganized the staff was: nobody was respecting social distance, several people were not wearing a face mask and nobody from the Aeromexico staff was asking them to do so. But the worst part was the fact that my new flight — supposed to leave at 13:05 (AM 176) — only took off at 19:15. We’re talking about a 6:30hr delay and NO SUPPORT from the staff at all during this almost 7 hours of waiting. No clear information, no alternatives, no solutions, nothing. To top it all, after delaying several hours, we finally boarded the aircraft and after 1 hour seating there, the pilot told us that Aeromexico had just told him that his first officer simply wasn’t there, and therefore we couldn’t take of. WHAT??????? We had to leave the plane for another hour or so and the show only came to a finale at 19:15hr when we finally boarded and took of to Tijuana. Anyway, I honestly think I should be reimbursed or at least have 10x, 15x more the miles this flight will give to me."
Prós: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Contras: "FOLLOW COVID-19 TRAVEL GUIDELINES!!!"
Prós: "A comida estava agradável e os filmes também!"
Contras: "Teria sido melhor se eu não ter tomado um banho de chá quente quando as comissárias passaram distribuindo e por algum motivo caiu um copo cheio de chá bem em cima de mim. Péssima experiência."
Contras: "No voo da cidade do México para Guadalajara perdi a conexão chegando no portão de embarque com 20 minutos de antecedência e o painel de voos indicando BOARDING. Não houve nenhum assistência da cia no deslocamento para a conexão e me fizeram pagar nova tarifa/nova passagem."
Prós: "A tripulação foi muito atenciosa. Também o espaço disponível foi maior do que o que vem sendo oferecido por outras empresas aéreas."
Contras: "The lunch could be better with a cracker or Bread."
Contras: "O voo atrasou."
Contras: "Tripulação poderia ser mais simpática, poltrona estreita"
Prós: "Although the plane was old, I found the seat to be very comfortable"
Contras: "Entertainment was pretty much nonexistent. Plane was old and legroom tight."
Prós: "Nice Crew. Seats ok."
Contras: "Nothing to add"
Prós: "Educação da tripulação"
Contras: "Nem todos os filmes tem tradução para português. Não foi servido comida após o almoço (1hrs antes do pouso)"
Contras: "Comida muito ruim, Assentos muito apertados."
Contras: "O tempo de espera entre as conexões"
Prós: "The a accommodations for my mother who is handicapped."
Contras: "Poltronas desconfortáveis."
Prós: "Boas informações e tripulação."
Contras: "Poltronas desconfortáveis."
Prós: "i coul not take the flight becuase this agency changed all my itinerary"
Prós: "The service on the plane is ok."
Contras: "On the trip Mex to Bogota, the airplane belated to landed, around four hours after. First it was almost landed to Bogota, we were on El Dorado airport and then back to the air and then going to Medellin airport for landed. So they keeped us inside the airplane (I do not how many time, but maybe 1 an half hour inside) and then back to Bogota for landed. So it was awful and worried time."
Contras: "Poor scheduling"
Contras: "O Embarque foi super confuso. Chamaram duas vezes e depois mandaram todos sentarem de uma forma rude. O Voo atrasou quase uma hora."
Prós: "Very friendly and helpful"
Prós: "My seat assignment was changed, and I was in an empty row."
Contras: "I had a very difficult time hearing the p.a. announcements...and I'm not hard of hearing. Also, with the exception of one or two of the flight attendants, smiles were at a minimum. It didn't effect my safety, but it sent a message of indifference."
Prós: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Contras: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Prós: "Aaeromexico gives free meal. Services were excellent"
Contras: "The turbulence, not there fault but didn't like it"
Prós: "Everything was according to plan, I had no bad experience"
Prós: "service excellent,staff excellent."
Contras: "No option for movies or chance to charge the cell in the plane."
Contras: "Food was aweful not even edible"
Prós: "A simpatia da tripulação fez com que uma viagem de 9 horas se torna-se um passeio agradável."
Contras: "Nada que pudesse atrapalhar a viagem"
Prós: "O tempo previsto é de 4 horas, mas foi bem mais rápido."
Contras: "Nada em especial"
Contras: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Prós: "Rapidez no embarque e desembarque. Muito rápido para pegar as malas"
Prós: "Atendimento a bordo"
Contras: "Wi-Fi não estava funcionando."
Prós: "I liked the entertainment center and the staff service"
Contras: "They don’t put something to eat between meals Like other airlines that you could get up and grab"
Prós: "Flight on time, the crew was nice and helpful and we had free lunch and a movie."
Prós: "The flight attendants were great courteous, polite and professional I loved it"
Contras: "Some of the planes didn’t have the screens working to relax in a longer flight"
Prós: "ease, no delays, friendly staff, free movies and especially getting treated to a meal on the flight! Wonderful!"
Contras: "Paying an extra $25 per flight to book our seats in advance!! :("
Contras: "mexicos airport was very unorganized. specially whdn picking up our luggage"
Contras: "I found out NO luggage was included after being charged"
There is no food being served at Gol due to COVID situation. Which is understandable but still disappointed because others airlines are offering.
Claro que comida não está tendo, desculpa, pandemia. Entretenimento também a gol não tem. O restante foi muito bom mesmo. Ainda que o voo foi acrescido de 21 minutos de voltinhas.
Atraso de 4 horas no voo. E ainda nos pediram para despachar as malas de mão mas o voo estava lotado.
Contras: "Tudo estava ok!!"
Contras: "O serviço"
Prós: "Very easy process of boarding, flight and leaving the plane."
Contras: "Besides water and juice, with a small pack of crackers, nothing else is offered, unless you pay for sandwiches or other drinks."
Prós: "Horário de embarque foi pontual"
Contras: "O espaço é reduzido"
Contras: "food, entertainment"
Prós: "Voo tranquilo com boa tripulação"
Contras: "Não tinha acesso ao wifi"
Prós: "Very efficiently run"
Prós: "A tripulação era muito boa e a empresa foi pontual"
Contras: "Comprei assentos antecipadamente mas quando cheguei ao check in eles estavam todos trocados. Constatado o erro estornaram o valor no meu cartão de crédito e não fui no assento que gostaria. Qual a vantagem de comprar assentos antecipadamente?"
Contras: "Na cortesia de alimento"
Prós: "Everyone smiling Check in easy Though flight was crowded it was quick"
Prós: "O lanche foi muito bom"
Contras: "Resolver os constantes atrasos neste vôo"
Prós: "o atendimento da tripulação foi bom e o acento dentro dos padrões das aeronaves."
Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Prós: "Manter o excelente serviço."
Contras: "Manter o excelente serviço."
Prós: "time was OK"
Contras: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."
Contras: "Check-in with Gol can be a nightmare. Long waits"
Contras: "Lanches e conforto!!! O espaço entre as cadeiras são bem pequenks"
Prós: "They do everything average."
Contras: "Gol isn't the best company. Just average."
Contras: "Flight delayed over one hour!"
Prós: "Crew was very kind and attentative."
Contras: "Seats were not comfortable and didn't recline much."
Contras: "Atrasou quase 60 min"
Prós: "On time"
Contras: "Este vôo tem atrasado sempre."
Prós: "A tripulação."
Contras: "Atraso de duas horas e sem nenhum comodidade para isso."
Contras: "Me dieron la última fila, los asientos no se reclinaban y al lado una mujer con niños que gritaron todo el viaje, los auxiliares de vuelo no hicieron nada."
Contras: "More efficient check in. Long wait at gate."
Contras: "Flight delayed 3+ hours due to Boeing issue. There needed to be some sort of assistance. We were offered access to the GOL lounge without asking, which was welcome, only to be refused when trying to enter. The attendant was not helpful, in fact rather negative and condescending. Not supportive."
Contras: "More efficient check in. Waiting in line far too long at gate."
Contras: "Maior espaço entre as poltronas. Melhor organização em relação ao local do embarque. Meu vôo teve o portão de embarque alterado três vezes, com aviso em cima da hora. Por sorte liguei o celular e recebi uma mensagem de aviso. Tive que correr pelo aeroporto de Congonhas atrás do local de embarque."
Prós: "Pontualidade. Rapidez no embarque."
Contras: "Colocaram em uma conexão pra navegante que não deu tempo de embarcar, uma porcaria de Cia aérea"
Prós: "poor food. extremely poor food."
Contras: "it would be expected to actual food(2 meals) on a 7 hour flight."
Prós: "A tripulação boa"
Contras: "Poderia ter mas cuidado com nossas bagagem, nesse voo minhas 3 malas estavam rasgada e com a capa da mala tirada e rasgada e arranhada e meu isopor conseguiram quebrar todo e ainda disseram que não sabiam onde estava meu isopor."
Contras: "O pior voo que já fiz na vida!!! Super atrasado e sem informações, fiquei perdida no aeroporto em BH e, não havia ninguém da Gol para me ajudar!"
Prós: "Aeronave nova e tripulação atenciosa."
Contras: "Atrasou quase 50 para sair."
Prós: "Não gostei de nada."
Contras: "Vôo atrasado, perdi a conexão, não pude cumprir com meus compromissos."
Contras: "All good"
Contras: "Empresa atrasa o voo, nao providencia Hotel e nos dá um voucher pra almoçar em um restaurante que ninguém comeria se fosse pra pagar. Comida simplesmente horrível."
Luggage lost, three days to give it back.
Equipe de embarque muito mal-educada. Processo de checagem de segurança muito desorganizado (culpa da TSA)
Contras: "the wifi is awful"
Prós: "Boa alimentação"
Contras: "Entretenimento a bordo"
Prós: "Flying portion was fine."
Contras: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
Contras: "The pilot on this flight was amazing!"
Contras: "Assento com defeito. Não reclinava nada. Voo atrasado. Confuso por causa do clima. Chegada além de atrasada, demora enorme no desembarque."
Contras: "O snack poderia ter sido melhor. E o assento poderia ser mais confortável"
Prós: "Pilot did great job, superb smooth landing."
Contras: "The two male flight attendants could have been a bit more friendly."
Prós: "comfortable plane."
Contras: "Kay&k was awful. Never use them again."
Prós: "Honestly, nothing!!"
Contras: "Everything. This airline has disappointed me for the last time."
Prós: "O embarque sem atrasos e bem organizado pro grupos que realmente eram cumpridos foi uma boa supresa"
Contras: "A comida foi bem fraca. Tanto o jantar (Chicken) quanto o café da manhã, sendo que este ultimo foi pior: um saquinho de pão com um sanduiche gelado de peito de peru e requeijão e uma barra de cereal. Sem frutas, e sem nada quente. Algo compreensível para um voo curto, mas não p/ um voo de 11h50."
Contras: "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
Contras: "4 hour delay is unacceptable"
Contras: "Mais atenção no serviço de bordo"
Contras: "Seats are too close"
Prós: "Crew was nice and made sure we were all comfortable before taken off :)"
Contras: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
Contras: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Contras: "A recepção no aeroporto extremamente inflexível"
Contras: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
Prós: "Entertainment available excellent"
Contras: "Seating space seems to narrow"
Prós: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Contras: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Prós: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
Contras: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
Contras: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Contras: "Conforto, espaço muito pequeno"
Prós: "- entertainment - smooth boarding"
Contras: "- very small airplane for a 6 hour flight - no comfort seats"
Prós: "Da conversa que tive com outro passageiro e a forma de resolução no problema com o atraso na entrega da baga"
Contras: "Paguei por um assento maior, mas não vi nada diferente dos outros assentos. O embarque foi bem confuso, pois a atendente não era clara ao falar e o áudio também não ajudava. Atrasaram bastante na entrega da bagagem."
Prós: "Service for wheelchair was excellent with staff at checking counters"
Prós: "We were early but couldn't get to the gate!"
Contras: "Same as above"
Contras: "Poucas opções de filme, e varios deles sem legenda em português."
Prós: "The flight attendant"
Contras: "Service was poor."
Prós: "Price, entertainment, direct flight"
Contras: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Contras: "Serviram apenas um pacote com 2 bolachas no cafe da manha"
Prós: "A variedade de filmes e opções de entretenimento."
Contras: "O ritmo do serviço de jantar parecia atender mais o interesse da tripulação, para "se livrar" do trabalho e p[oder descansar, do que em oferecer um bom serviço aos clientes. A iluminação da aeronave também é apagada antes do término do jantar, aparentemente para acelerar a conclusão da atividade. Decepcionante."
Prós: "Prompt on time service."
Prós: "Do atendimento da tripulação. Estou me referindo ao trecho entre Philadelfia e Lisboa. O trecho de Miami a Philadelfia foi aceitável."
Contras: "Devido ao tempo de duração do voo a aeronave poderia ser melhor com ponto de energia, e espaço maior entre as poltronas"
Prós: "Seats which we selected where great"
Contras: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Contras: "They changed my flight schedule that made me have to arrange my travel plan"
Prós: "Nada superou as expectativas"
Contras: "O atendimento no aeroporto nos USA foi terrivel, com atendentes mal-humoradas e sem nenhuma vontade em ajudar. Houve atraso na decolagem do aviao de quase 1hora. O voo nao estava lotado, no entanto, apesar do conhecimento, me deixaram embarcar em uma poltrona recem-vomitada. Apesar da limpeza o cinto de seguranca apresentava o cheiro caracteristico. Ainda assim, viajei nessa poltrona usando o cobertor da companhia para abafar o cheiro. As refeicoes oferecidas eram horriveis as duas."
Prós: "I did not use the food and entertainment. You should offer a not applicable option. The service and crew were great. And I appreciated the new comfortable plane with modern conveniences such as charging ports and an entertainment system. I was randomly assigned an economy plus seat and it was wonderful. All the economy seats should be like it."
Contras: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Prós: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Contras: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Prós: "Foi pontual e comida estava boa."
Contras: "Poltronas apertadas bem desconfortáveis. Não há entretenimento individual."
Contras: "Não tem entretimento individual a bordo e nem comida. Só biscoitos secos."
Contras: "As opções de menu não eram tão boas quanto o voo Aa950 ( Sao Paulo - New York) O aviao era um 767, que não possuia entretenimento indicidual. Alguns passageiros não respeitaram os demais, conversando auto ou utilizando a lanterna do celular. Os comissários não eram simpaticos"
Prós: "Tripulação muito fofa. Conforto ok. Entretenimento muito bom."
Contras: "Comida sempre nada demais - poderiam melhorar muito. Problema no check-in - cheguei com uma mala de 27 kg e disseram que agora para o Brasil é 23 kg. Mencionei que sabia lógico disso, mas que tinha lido na noite anterior minha reserva da American e dizia que era de 32 kg. Eu disse que teria que seguir o que estava falando e eles nem quiseram ler o email que a própria American me enviou. No final a passagem tinha sido emitida em novembro e podia ser uma de 32 kg."
A classe econômica premium é muito confortável. A fila para despacho das malas estava enorme e muito demorada, mesmo para quem já tinha feito o check-in.
Prós: "Padrão adequado dos equipamentos e funcionários"
Contras: "Pontualidade e serviço de bordo pago ( pizza muito ruim)"
Contras: "Deram fones de ouvido com 1hora de voo. Os assentos eram muito apertados. Comida ruim."
Prós: "A tripulação foi muito atenciosa e resolveram o problema da minha comida com muita rapidez."
Contras: "A comida é péssima, sem gosto e ainda veio queimada. As opções de filmes são limitadas. O assento é desconfortável, reclina pouco e eu senti nas costas todas as vezes que o passageiro de trás se mexia."
Prós: "Atrndimento e atenção da equipe"
Contras: "A comida completamente sem gosto O café da manhã foi regular"
Prós: "Do embarque"
Contras: "A tripulação nao e boa"
Contras: "Completa falta de compromisso da companhia com horário dos vôos"
Contras: "Descaso com o cumprimento de horário de voo. É impossível fazer um compromisso contando com a pontualidade da companhia aérea para saída e chegada de seus vôos."
Prós: "Boa variedade de filmes"
Contras: "Pouco espaço e cadeira um pouco desconfortável, mas ok por ser um voo curto"
Prós: "Cordialidade do atendimento"
Contras: "Atraso no voo mais de 30 minutos"
Contras: "Não tem alimentação em um voo de 4:00 horas."
Contras: "Fila Check in"
Contras: "A comida, frango cozido e vegetais sem sabor. Massa sem molho. O pão estava gelado no café da manhã. Alimentos sem sabor, cardápios muito ruins."
Prós: "Every thing expert the food"
Contras: "The food"
Prós: "Service was impeccable. In flight entertainment was good"
Contras: "Food was nothing special"
Prós: "Passengers were kept well-informed by staff on flight status. Boarding process was efficient. Gate agents and crew were professional and friendly. Appreciated the in-flight entertainment."
Contras: "Seating was cramped and claustrophobic. I'm only 5 feet tall and my legs were stiff after a 90 minute flight. "Snacks" were kind of pathetic - tiny bag of pretzels. The worst part was the crowded gate area at Boston. It made me feel like a cattle holding pen. Since we're told to get there two hours early, it would be nice to have more than a tiny little snack bar with overpriced pre-made sandwiches and salads that have been sitting out for who knows how long. Crappy lukewarm coffee. Starbucks is right outside security, but of course we can't bring liquids through."
Prós: "Vegetarian food needs lots of improvement"
Prós: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Contras: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Contras: "Comida não estava legal. Entretenimento sem filmes com legenda em português."
Prós: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."
Prós: "Movies available. Food available for purchase."
Contras: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Contras: "Ran out of food.."
Prós: "Clean, friendly crew remembered how we had our tea/coffee from the earlier service"
Contras: "Economy is never very comfortable but was better than a lot of other airlines"
Prós: "Embarque e os funcionários"
Prós: "Crew were good"
Contras: "Seats were too tight. Entertainment was mediocre"
Prós: "Our connecting flight was cancelled due to weather. That is truly out of the airline’s control. What is in their control is communicating the status of the flight with us. When we checked in they took email addresses and cell phone numbers for status updates. We never received any updates. Consequently we didn’t know the flight had been cancelled until it was too late to make an adequate adjustment. On top of that we had to deal with the worst customer service rep in the world at the ticket booth when we struggled to make alternate plans. Completely unsatisfactory experience."
Contras: "I wasn’t able to check in online and therefore wasn’t able to update with my dietary requirements which meant I couldn’t really eat anything that was given. I was told at the airport that it needs to be submitted 24 hrs before the flight and there was nothing they could do. Really unfair and not on."
Prós: "Conforto , entretenimento e atenção da equipe de bordo."
Contras: "A refeição que é servida na volta deixa muito a desejar. Já as refeições de ida Gru_Yyz é muito melhor."
Prós: "The staff were great!! Always helpful and very friendly! The added flight from Ottawa to Toronto had fantastic staff as well. Would've been nice to have someone waiting for us at the Ottawa gate as we all missed our flights."
Contras: "The day was extended by 10 hours. It seemed like each time I was redirected including the added flight to Ottawa I was set up to miss a flight. I was sent to Ottawa because there wasn't enough oxygen on the flight to Toronto. 15 passengers missed our flight to Toronto because we left Fredericton late which put us on a new flight 2 hours later, that had mechanical issues so again a missed flight. I am happy they do their due diligence with safety, but it created a long day. They also had to stop food service before they got to me so I wasn't able to get food."
Contras: "no entertainment"
Prós: "They did a good job and I enjoyed their touch screen entertainment on the flight. I enjoyed the wine on the flight over and back. I will fly Air Canada again"
Contras: "Nothing, they did a good job"
Prós: "Gostei de sermos os dois únicos passageiros do voo de Toronto para Rochester, num jato com capacidade para 48."
Contras: "No check in em Rochester a atendente colocou duas pessoas que viajam juntas em fileiras separadas. O avião que nos levou de Rochester para Toronto era alem de muito pequeno, velho e sujo o que causa preocupação com a segurança."
Prós: "Smooth flight"
Contras: "Long walk to connecting flight. Buggy didn’t turn up"
Contras: "Avião pequeno, poltronas desconfortáveis, auto falante em cima das poltronas com volume muito alto. No embarque, não havia informações do vôo nos painéis dentro da sala de embarque, nem mesmo no próprio portão de embarque. Foi necessário confirmar pessoalmente com um atendente da companhia se o local estava correto"
Prós: "Ease of boarding - no long queues. Offer to put hand luggage in the hold with no charge."
Prós: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"
Contras: "dinner menu (chicken was tasteless)."
Prós: "The aircraft, the crew"
Contras: "Films have to be more updated"
Prós: "That we arrived in Toronto and got to get off the plane."
Contras: "The flight was delayed several hours. The rows are way too close together to be remotely comfortable, and the seats themselves are tiny and barely recline. Being 5 months pregnant, I was uncomfortable the entire flight. The "entertainment" that you have to download an app for didn't work, and particularly stung knowing how much we paid for the flights, and that other airlines simply put a TV on the back of each seat that is easy to connect headphones and view. The food on our previous flight had been so terrible we didn't bother on this trip, but it looked equally awful. My husband was in the aisle seat and the flight attendant repeatedly and without warning hit him with the cart. The flight attendants varied in level of friendliness, but the ones in our row rushed through service, and did not give us the options the other row had (ice in drinks, veggie or meat options). All in all, it was kind of a terrible flight experience."
Prós: "Friendly crew, modern aircraft"
Contras: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Prós: "Pretty standard flight...nice crew, free drink, left and arrived on time for the most part. Liked that I could check in early to arrange a seat."
Contras: "The seats could have been more comfortable. Had a couple knees in my back."
Contras: "I didn't travel with children, but if I had done they would have needed entertaining. The crew offered iPads (to rent) for the entertainment of children and adults alike. Why can these not just be given to passengers, better still BRING BACK SCREENS IN SEATBACKS!!!"
Prós: "Very comfortable and clean aircraft. Friendly crew. Seats at the front of Economy had excellent legroom. Helpful flight announcements from the captain."
Contras: "Air Canada has only one gate at Houston, which appears to be in constant use, at least in the early afternoon. If one flight is delayed in departure, it causes a backup with other flights."
Prós: "The pilots were professional, got us there on time and did a wonderful smooth landing."
Contras: "The flights attendants uniforms were wrinkled and old, tired and worn out looking, their behaviour was the same. They were pretty much tired and disinterested in their job. Time to hire new blood, get new, fresh looking uniforms, and there definitely should be a weight limit, I have seen flight attendants who have to turn sideways to get down the aisle comfortably, what on earth would they do in an emergency. Yes size does matter. Look to JAP airlines for style and dignity in the job. Having said that I love Air Canada and fly it as often as possible home."
Prós: "I didn't like anything."
Contras: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."
Contras: "No wifi and i paid for it"
Contras: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."