Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Food and entertainment needs to be updated. I understand the majority of clients but not everyone can eat spicy food . I wish they have some sandwiches snacks or kids friendly food.
Excelente opção para rotas para a Asia
Could organize boarding better
Very good crew and service . Can improve on seating space
Service excellence as always
Boarding in Lahore is slow
Prós: "The crew did a great job."
Prós: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "Staff is nice and polite."
Contras: "Need more movies choice and TV"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Contras: "Everything thing is fine"
Prós: "Q-suites are fantastic."
Contras: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Prós: "crew were amazing."
Prós: "Delighteful experience"
Contras: "Better guidance at transit stop"
Prós: "The trip was very comfortable and food suited me"
Prós: "Servico espetacular"
Prós: "Foods were great."
Contras: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Prós: "On time Very convenient price compared to other airlines"
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "The crew were nice and cautious"
Contras: "they need to do family section"
Prós: "very nice crew please have good dessert"
Prós: "The entertainment was good without any hiccups"
Contras: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Prós: "Leaving that god forsaken airport after hours of waiting in lines."
Prós: "Excellent friendly service"
Prós: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Contras: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Prós: "Excellent service. Flight on time."
Prós: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "The crew on my side of the cabin was very good."
Contras: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Prós: "best airline food ever"
Contras: "for an international carrier, leg room is horribly cramped. singapore airlines and qantas offer better leg room in their economy class seats."
Prós: "Very punctual departures and arrival schedules and compliance"
Contras: "Nothing to mention"
Prós: "Crew was great"
Contras: "Out of mango juice and the plane was too old."
Contras: "Very uncomfortable seats- Space between seats is very tight"
Contras: "Norhing really"
Prós: "Very friendly online travel booking portal. I like it"
Prós: "Desde o checkin, serviço de bordo, entretenimento, comida, equipe, tudo do mais alto nível. Parabéns para Qatar."
Prós: "view above"
Contras: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Contras: "Nothing wrong every thing is good"
Flight was okay. Flight was fully packed and crew service was slow
Great flight. Wonderful crew, delicious food, comfortable seats.
Mais opções de filmes em português.
Perfeito em todos os aspectos
The trip was on time and the service was excellent.
Prós: "It was a quiet flight"
Contras: "All good"
Contras: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Prós: "Good seating and entertainment."
Contras: "Sort out the food."
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "Food was phenomenal. Unbelievably good."
Contras: "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
Prós: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Contras: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Prós: "On thiime.Good Meal. Professional flight crew."
Prós: "Early landing great service loads of legroom as am 6ft 5"
Prós: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Contras: "The delay"
Contras: "Emirates is the only company that the service is downgrading I use to have free internet being skywards memeber Now internet ia 8 usd for silver memeber Food was not available like mentioned in the carte"
Prós: "The staff was very helpful in many ways."
Contras: "The seats that I booked online were not available when I checked in for the flight."
Prós: "Information from the captain"
Contras: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Prós: "Food, Service, entertainment"
Prós: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Contras: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Prós: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Contras: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."
Prós: "Embarque pelo Lounge é muito rápido"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Very clean. New fixtures nice screen"
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "The Services, crew, procedures, and the standards."
Prós: "Very impressed. Will definitely fly with them more often in the future. A little confused with the max weight of baggage. Website was not so soecific."
Contras: "A little confused with the max weight of baggage. Website was not so specific."
Contras: "Booked an aisle seat in early April. Emirates reassigned me a middle seat, this on a 13.25 hour flight! Refused to rebook me back to original even though I showed them my original booking. Never Emirates again! Ever."
Ocorre que na conexão para amman, fizera overbooking, e os comissários do aeroporto, apesar de eu ter chegado antes e ser idoso, preferiram dar prioridade às mocinhas , e simplesmente me ignoraram, porém muito gentilmente me ofereceram um burger king.(isso é pra moleque de 10 anos) eu tenho 65 anos. O que me irritou, é a falta de atenção que eu e outro senhor recebemos. Totalmente groceiros e despreparados. Tinha horário para pegar um carro locado e hotel.
Companhia muito boa, aeromoças atendem com alegria e cordialidade. Comida boa.
Prós: "Sits are very comfortable and the food is amazing."
Contras: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Prós: "Assento e refeição"
Prós: "Voo rápido e tranquilo"
Prós: "Uma das melhores cias aéreas que já viajei. Estão de parabéns! Se preocupam o tempo todo com o conforto das crianças e isso fez a diferença no nosso voo, pois minhas filhas viajaram confortáveis e felizes o que fez com que elas não chorassem ou incomodassem nenhum passageiro. Realmente muito satisfeita."
Contras: "My bag was lost"
Prós: "On time, friendly, good food"
Prós: "Crew and flight itself was great."
Contras: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Contras: "Nao permite reserva de assentos nem no checkin online"
Prós: "Professional nice food"
Prós: "Entertainment options good"
Prós: "Food and service is excellent. Istanbul lounge is great."
Contras: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Prós: "Largely pain free experience"
Prós: "The crew was really friendly and responsive. Boarding was easy and hassle free because Business class passengers had to go through a seperate gate to board."
Contras: "The food was OK, especially the appetizer as it was all cheese and since I dont like cheese, I rate it poor. The inflight entertainment was good but there was a lack of choices in music and tv shows."
Contras: "Atrasso, comida ruim"
Prós: "Comfortable seats, good food"
Prós: "Inflight service was good."
Contras: "Seat was a little uncomfy"
Prós: "Plane clean, newish. Went up, took us there, landed."
Contras: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Contras: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Prós: "Nothing Really Nothing"
Contras: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Prós: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Prós: "Comfortable, on time and as always good service from Turkish Airlines"
Contras: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Prós: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Contras: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Contras: "The worst airline I have ever flown with, worst disruption management"
Prós: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Contras: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Prós: "Well looked after from start to finish!"
Contras: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Prós: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Contras: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Contras: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Contras: "Would highly recommend"
Prós: "Generally better than other European airlines particularly BA and better priced"
Contras: "Work to do on consistency with crew"
Contras: "Poderia ter melhores filmes, de resto nota 10"
Prós: "Facilities are really nice"
Contras: "I only got one boarding pass at the check in."
Prós: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Contras: "The leg room was a bit limited on long flight."
Prós: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Contras: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Prós: "Large screens, reusable dishes + silverware"
Contras: "Plane was old, felt more squished and the seats did not decline. Also very note."
Prós: "A aeronave é bem equipada e confortável. A equipe muito simpática."
Contras: "Não tinha instruções em português ou funcionários que falassem. O wifi não conectou."
Prós: "Food was great."
Contras: "Long waits, poor communication, either too warm or too cold"
Prós: "I am a disabled passenger. Turkish look after me well."
Contras: "No complaints. Good service"
Prós: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Contras: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Prós: "I liked the overall plane journey."
Contras: "Flight was delayed which caused us to miss our connection flight."
Prós: "Everything was well taken care of."
Contras: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Prós: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Contras: "Eight hours waiting for a connecting flight at Istanbul airport."
We missed this connecting flight because of the very late arrival of the first flight. We’ve been stuck here in Munich for two days. Disgraceful!
An hour and a half late which forced me to miss connection to next flight
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Your seats in economy are absurdly close together. I felt like I was locked in a box. I was so disappointed. I have previously flown Lufthansa many times and always held you in high regard. No more.
Prós: "Nada. Assento não reclinava"
Prós: "Good crew, comfort and timing"
Contras: "I got what I expected"
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "The flight was seamless,appreciated the frequent food and drink service"
Contras: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Flight attendants were excellent and very accommodating."
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Prós: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Contras: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Prós: "Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration."
Contras: "Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh."
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Prós: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Prós: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Contras: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Gate and schedule alert"
Contras: "Because the one came in from London Got Delay And I miss my flight"
Prós: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Contras: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."
Prós: "Flight out was delayed three hours, causing me to not be able to make connecting flight."
Contras: "The long delay. Ended up having airline reroute my last two flights."
Prós: "Nothing positive to report...NOTHING!!"
Contras: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."
Contras: "we didn't make it. None existent communication."
Contras: "Waited an hour after boarding in the plane."
Prós: "Crew was nice."
Contras: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Almost nothing to eat, an airplane from the 1990's without an usb port to charge devices, and besides, my luggage came out with a broken wheel.
A cobrança de mala de bordo para voo internacional é um absurdo, ainda mais com um valor acima de outras companhias que cobram por mala despachada. Avião totalmente desconfortável, banheiro sujo. Não recomendo pra ninguém está companhia. Eles nunca poderiam está fazendo voos internacionais Apenas doméstico Péssima exp
Embarque péssimo, espera em pé, confinados em espaço pequeno, aguardando onibus p transfer ao aviao.SOFRÍVEL
As mudanças feitas de última hora foram desgastante por não ter opções razoáveis dentro do horário que eu tinha contratado. A LATAM tem um serviço muito ruim de APP que poderia facilitar resolver estas pendências de mudança de voos.
perdi meu voo pela informação de os tripulantes e atendentes e meu cachorro fico stressado, fiquei sem vó, perderam os documentos de meu cachorro. Não me. reconheçeram nada so reporgramaralm meu vô sendo que estou perdendo dinheiro tempo e meu cachorro fico stressado e sofrendo em toda esa bagunça foram os três dias mas ruins que vivi com latam
Poderia permitir escolher assento em algum momento
A experiência foi excelente porque optamos por fazer upgrade de classe e a viagem foi muito confortável.
Atualmente existe a possibilidade de preparar a documentação para a viagem com antecedência, de modo a ganhar tempo nos processos de check in e embarque. A Latam até que tem uma tentativa de automatizar previamente esse processo, mas não funciona bem. Aceita apenas arquivos em PDF, mas o formulario Anvisa não tem versão PDF (apenas e-mail).
The only thing need to be better is pick up the trash before the landing
They need more staff to work at check in desk or change flight hours. There were 2 flights of LATAM at the same time and other 2 flights near my flight hour so the line to check in were too long and it didn’t move fast. I understand that now they take more time because they have to check many papers because of COVID-19. But I nearly miss my flight. I barely arrived to the gate 5 minutes before departure time! And obviously this things leads to delay.
O voo de BH x RJ foi bem organizado sem intercorrências absolutamente pontual!!
O portão de embarque usualmente utilizado para esta rota, é um dos piores do aeroporto de Guarulhos; fica no piso inferior, com 2 ou 3 portoes de embarque e além de geralmente o espaço estar lotado, o acesso à aeronave se dá através de um onibus. Gostei do desembarque feiro por fileiras.
Da pontualidade e organização no embarque. As poltronas eram péssimas, talvez uma aeronave antiga…, o encosto da poltrona, parecia uma chapa de madeira. Muito desconfortável.
Voltar a ter serviço de bordo, mais espaço entre as poltronas
No embarque deixaram os passageiros parados em fila dentro do finger com um calor absurdo.
Prós: "Somente do ckek in"
Contras: "Maior cuidado com as medidas nesta pândemia..Tive muito medo de estar a bordo com a aeronave lotada"
Prós: "Atenção do atendente no aeroporto de Navegantes."
Contras: "O voo foi tranquilo e tive toda a atenção, mas tivemos problemas pois o nosso nome não constava na lista do voo. No aeroporto tivemos a maior atenção para resolver o problema."
Contras: "Vôo atrasou quase 5h. Pouca informação para a equipe de solo passar aos passageiros. A aeronave com a poltrona quebrada, não travava reclinada, o entretenimento a bordo desligado. Uma das piores experiências que já tive em vôo. Péssimo!"
Prós: "No Crew."
Contras: "The flight was cancelled, never went."
Prós: "Bom atendimento, pontualidade e preço justo"
Contras: "Distanciamento social entre os assentos"
Contras: "Alimentação Nem água serviram"
Prós: "seat was comfortable"
Contras: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Prós: "A Tripulação atenciosa"
Contras: "You misled people not telling I have to pay for luggage"
Prós: "Aeromoça educada e atenciosa"
Contras: "O overhead bin muito pequeno para a mala de mão, comida péssima, e no desembarque uma mala chegou rápido e a outra depois de mais de uma hora. Outro voo que chegou 40min depois já estava com malas entregues"
Contras: "The flight was late"
Contras: "Cadeira, comida etc."
Contras: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Prós: "Tripulação tranquila."
Contras: "O lanche."
Prós: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Contras: "More choices of TV shows to watch."
Contras: "I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs"
Prós: "The crew members were friendly and kind."
Contras: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."
Contras: "The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate."
Contras: "Embarque pelo finger."
Contras: "They lost my luggage"
Contras: "Espaço das poltronas horrível. Comprei espaço maior e continuou apertado"
Prós: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Contras: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Prós: "Assento confortável."
Contras: "Já expressei. Abrs"
Contras: "Tenho 70 anos e a aeromoça não me ajudou a colocar a mala no local adequado. Era uma viagem de 8 horas e eu precisava de coisas que estavam lá dentro. As janelas azuis prejudicam a visibilidade. Pedi café e eles se esqueceram. Uma das vezes que pedi água, não fui atendida.Levantei me e fui pegar."
Prós: "Estou vivo!"
Contras: "Alimentação cara!"
Contras: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Prós: "Voo no horário e sem alteração de portão em cima da hora."
Contras: "Empresa serve apenas água. Qualquer outra coisa, tem custo adicional. As luzes internas do avião estavam com falhas, piscando intermitentemente, me causando um certo temor."
Contras: "Nenhuma comida ou serviço de bordo, apenas água."
Contras: "The temperature should be a bit warmer"