Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Boarding and In flight customer service
Excelente opção para rotas para a Asia
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Prós: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "On time departure and arrival. Hard working crew members."
Contras: "No slippers for long flights."
Prós: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Contras: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Prós: "Good flights"
Contras: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Contras: "maybe they can offer more snacks on the plain"
Contras: "Poor service and flight was dirty"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Contras: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Prós: "Crew was OK."
Contras: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "Service and entertainment."
Prós: "Servico espetacular"
Prós: "Good attention from cabin crew and good food"
Prós: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Contras: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Contras: "My baggage was lost!"
Prós: "Good leg space, friendly crew, excellent plane."
Contras: "This is for ALL airlines: It takes so long to get off the plane!"
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "On business class, so service was extraordinary"
Contras: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Contras: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Prós: "the attention in general for me was excellent."
Contras: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Prós: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Contras: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Prós: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Contras: "I can't think of anything that was negitive"
Prós: "Food, seat, overall comfort and timeliness."
Contras: "The entertainment system was not working - on a 12+ hour flight..."
Prós: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Contras: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Prós: "Comfort of the seat/bed"
Prós: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Contras: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Prós: "Upgrade to business class was a nice gesture and the service was impeccable.."
Contras: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "good service, good food"
Contras: "staff could be more cheerful towards travellers"
Contras: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Prós: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Contras: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Prós: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Prós: "Crew are great and entertainment options are good."
Contras: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Prós: "First time I got ice cream on a plane"
Contras: "Low calorie meals were horrible."
Prós: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Contras: "Lack of movies"
Prós: "Timely response on the phone."
Contras: "Timely response on the phone."
Prós: "Desde o checkin, serviço de bordo, entretenimento, comida, equipe, tudo do mais alto nível. Parabéns para Qatar."
Prós: "Crews and quality of food was great"
Prós: "Great crews, excellent airplanes, wonderful in transit experince."
Contras: "In flight coach meals were average."
Rued and unhelpful airport staff when asking for directions. Food is really bad.
The entertainment selection was great, boarding process was smooth. However, the staff were so rude, my tray table was broken so had drinks split on me. I had a child coughing on me and kicking me in her sleep. The person in front of me put his seat down so far that my knees were against the seat (I’m only 5’9). The person behind me used her tray table to sleep so I couldn’t put my seat back. She woke up for breakfast, by which point I wanted sleep so I put my seat back and she complained about it so I had to put the seat upright again!
Mais opções de filmes em português.
Perfeito em todos os aspectos
Contras: "Only one person in the three row and that was really great flight"
Contras: "The entertainment system did not work properly"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "Very friendly staff, prompt service, smooth boarding, clean cabin."
Contras: "I usually love the food on Emirates but this was really not good. Barely edible!"
Prós: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Contras: "Really, nothing"
Prós: "v cooperative crew & helpful"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Contras: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Prós: "Tripulação e assento"
Prós: "Boarding and Crew are excellent toilets are clean Gluten Free meals are available, that's a big plus"
Contras: "Lots of movies to choose from however I felt the choices were similar in a way! ( Example: you'll find the Drama movies are almost the same as the Romantic movies or the Comedy movies)"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Contras: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Prós: "great flight service with accommodating staff. in flight entertainment had awesome variety"
Prós: "Very responsive and friendly crew"
Contras: "Would like to see more vegetarian options"
Contras: "There should be no classes. All seats should be sleeper seats,"
Prós: "Crew was excellent but seemed stretched ."
Contras: "Overall ICE was great but didn't seem to have many new films"
Contras: "I thought I had paid for window seats."
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "We got upgraded to business class--best experience of my life!!!"
Contras: "No one single thing was wrong"
Prós: "Lovely flight crew and great film selection"
Contras: "Would have liked more healthy food options d"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Prós: "Javier the flight attendant was so welcoming and attentive. Flight got l fit late, but arrived on time. Service was efficient and respectful. Was not as crowded as prior flight and was able to eat the meal"
Contras: "Time of flight really sucked. 4:00 AM departure meant arriving at 1.00 AM. Tough way to start a day"
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Prós: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Contras: "Codebase flights and no one looking as us as customers."
Prós: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Prós: "Flight appeared less than half-full, I had a full 4 seats to stretch out. Yes, this was just lucky, but very much appreciated."
Contras: "Dull food."
Prós: "I liked the entertainment and the cabin crew is very welcomjng and nice smaile on their faces."
Contras: "The leg room for tall guys isrediculous and if i had to get more leroom even in international flights they r charging. Ive not bren charged in domestic flights till now for leg room. And the food shoydl be changed and please give sime yhing more filling."
Prós: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Contras: "I did not like that only one bag is allowed on the flight if you are in economy."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Contras: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Prós: "Nothing noteworthy was done well."
Contras: "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."
Prós: "Comfortable. Great crew,"
Contras: "Reduce baggage charges."
Contras: "Mais opções de entretenimento"
Contras: "O vôo começa no horário e o serviço em GRU é normal. O serviço de bordo é um serviço internacional com um jantar com duas opções de pratos quentes, e as refeições especiais (diabetc and without glúten) são honestas e preparadas no catering GRU, tanto na ida qto na volta, comida conhecida e de boa qualidade. O vinho oferecido é de boa qualidade. O ponto fraco do vôo, refletindo diretamente no nome Ethiopian Airlines, foi a higiene na galley traseira, no vôo da volta, ET 507 - 04/01 falta de higiene da tripulação, garrafas términicas ao chão, talheres de plásticos sendo colocados no chão, em uma área imunda próximo as banheiros. Lastimável."
Contras: "Tudo estava bom até a chegada, pousamos mas estamos parados dentro do avião já quase 1 hora sem desembarque."
Contras: "Plane was very very old"
Prós: "A tripulação muito atenciosa"
Contras: "Old aircraft, rickety seats"
Prós: "seat not comfortable"
Contras: "more drinks along the way"
Contras: "Sem previo aviso"
Prós: "Very conformable and quiet."
Contras: "Nothing very nice flight."
Prós: "Very average experience."
Contras: "Very average experience."
Prós: "Crew was good."
Contras: "The lights in my area could not be turned off. So it was a over night flight with lights all the time. Impossible to sleep. Crew did not even said sorry. Just “it is not working.” Did not explain as well."
Prós: "the flight was very nice and I thank all the crew for their kindness."
Prós: "Same as above."
Contras: "Staff needs to be briefed on what an insulin pump is."
Prós: "luggage take time to receive , over 1 h"
Contras: "luggage tale long time to receive"
Prós: "The boarding was superb."
Contras: "The food is ma ma!"
Prós: "Infaestrutura, excelente atendimento e excesso de pontualidade"
Contras: "Nada a declarar"
Prós: "Nada a declarar."
Contras: "Excesso de atraso, falta de comunicação com a tripulação, logistica inexistente, infraestrutura a desejar da aeronave, refeição ruim. Tive que passar 1 noite na Etiopia por culpa da compania. Foi um transtorno. O staff é despreparado e nos atendeu com descaso. Não indico a cia para ninguém. Eles não são capazes de honrar compromisso com os horários que eles estipulam e isso cria uma desordem generalizada pq mais de 40% perde a conexão e eles são obrigados a realocar os passageiros em hoteis (o q tb se torna prejuízo pra eles mesmos). Uma cia como a Ethiopian deveria ter um sistema de logistica e principalmente um aeroporto adequados. Decepção total."
Prós: "Conforto, pontualidade e o profissionalismo da tripulação"
Contras: "Refeições/cardápio repetitivo"
Prós: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Contras: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Contras: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
Prós: "Nice crew"
Contras: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"
Prós: "I had an extra seat in my row which was nice."
Contras: "No flight overnight is ever very comfortable. It’s difficult to sleep."
Prós: "New plane fantastic cabin"
Contras: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
Contras: "They didn’t announce when boarding started/what zones were to go."
Contras: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
Contras: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."
Contras: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Contras: "I used ethiopian on my way back too they told me my bags will go all the way to my final destination and it did not my bags are now LOST!! Crew is not attentive Food was so bad! I ecpexted quality in all areas but not even close."
Prós: "This was an A-350 and the plane was very nice. Better entertainment system than the 777. The flight was smooth and the food was good."
Contras: "It took quite a while before the first service. It would be nice to have a drink service sooner."
Contras: "untrained staff, pathetic food very conjusted spacewise."
Prós: "The pretty ladies"
Contras: "Lost luggage and horrible food"
Prós: "The flight crew was pleasant and helpful"
Contras: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
Prós: "Everything Kosher food was excellent"
Prós: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
Contras: "I can’t fault anything on this flight."
Prós: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Contras: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Prós: "Spacious, good entertainment system"
Contras: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Contras: "My phone was stolen on airport premises"
Prós: "the air craft was very good and the comfort is good no complain..."
Contras: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Prós: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Contras: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."
Prós: "Great crew, decent food"
Prós: "Comfortable flight, pleasant airline attendants."
Prós: "Very helpful, attentive and kind cabin staff."
Contras: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Contras: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."
Prós: "Friendly crew very responsive."
Contras: "Seats were dirty"