|Rota principal||Marrakech Menara a Casablanca Mohamed V|
|Aeroportos em que opera||78|
|Aeroporto principal||Casablanca Mohamed V|
Everything was dood
Good comfortable plane Crew should enforce mask wearing.
Terrible food and crew was not friendly
The crew handleding the families with small children.
TOO MANY LINES AND CHECK UPS TO GO THROUGHM. 3 HOURS FROM SCANNING THE LLUGAGE UNTIL REACHING GATES 6 CONTROLS. SWENT DIRECTLY TO BOARD THE FLIGHT. ASKED TO BE SEATED TOGETHER WITH MY WIFE AND 3 KIDS AND EACH GOT SEND AWAY FROM EACH OTHER. CREW DIDNT WANT TO HELP.
The crew was trying their best during the flight, but the boarding process was a mess. Taking away water bought at the airport from families and children at a hot gate with no AC is illogical and unacceptable. The water was bought after 3 security checks and the boarding process takes an hour during which toddlers have to stand in lines while no one else is boarding. in the meantime a RAM official is allowed to walk in the gate holding his water bottle. Someone needs to explain why people can't keep their water bought at the airport during the boarding process. Passengers can be asked to leave their waters behind once they are asked to walk into the plane not while they are waiting. Also, not only people were hot and thirsty while waiting for boarding, but they also had to sit in the middle of screaming and unhappy children crying because they are hot and thirsty. The boarding process was inhumane and needs to be organized in a much better way. It is also very ironic to ask passengers to keep their 6 feet distance while the plane is overbooked and all seats are filled. Based on my experience with RAM on my last trip, I would not recommend it to friends and people I care about.
The airplane was a 737 that had seen some time in the sky so it was showing wear. Also, no entertainment; personal or public. The crew was super nice and it was a shorter flight so that was good.
Modern plane with modern appointments and it was very clean.
Worst airline ever, very poor customer service, rude employees, dirty plane.
Very good one
It was a pleasant fly Boarding was chaotic from Paris Orly
FREE WIFI WHILE FLYING !!!
Prós: The middle seat wasn't occupied
Contras: The US security check took about 30 minutes as they had to call a bomb-sniffing dog for the candles we bought. Note that they don't allow you to bring beverages bought at the airport, post-security check, onto the airplane. My seat was dirty from the prior flight when I got there. The steward came over and wiped it down with a wet wipe. We used the blanket to cover the middle seat as it was just as dirty. The food is barely edible, the movie selection is poor. They didn;t hand out any of the normal arrival forms for the US.
Prós: It got us to Casablanca. Should have taken a car though
Contras: The plane sat on the runway at over 100 F and the A/C was not on. They barely started it once we were in the air
Prós: Nothing to like aboie this flight , my worst night mare . They are all corrupted I was told to pay for the trip I already paid for. The plain had an engine failure, I could not reach Casablanca for my next flight
Prós: I liked nothing about this airline. Lucky I am life… Just when we took off , the pilot announced an engine failure, we returned to Marrakech airport waiting for information instead we were walked around the another from gate to gate, yet still no information. At 3:30 PM we were told that there is no flight that day. They put us in hotel at 8:30 PM. I am at the hotel at this time without information regarding the next flight . This is the worst airline I ever used in my life, not even some sort of customer service.
Contras: Expel ROYAL AIR MAROC from your list of offers Punish them for treating travelers like garbage. I expect a refund from the price I paid
Contras: Serve better food
Prós: Everything I liked it bravo 👏👏
Contras: Everything good job 👏
Contras: The stewards seemed frustrated. Not quick to accommodate.
Prós: The attendants were much more helpful than my last trip. Everything went well.
Contras: I thought it was too crowded during the pandemic. Too many people on the flight. One man behind me kept sneezing so that was concerning. No other complaints for this trip but most of my previous trips were close to terrible. Thanks for improving your service.
Prós: The crew was rude and unhelpful.
Contras: The professionalism of the crew, the quality and taste of the food. The comfort of the seat.
Prós: Very courteous staff. High quality in-flight meals.
Contras: All great!
Prós: First flight from Nice to Casablanca was delayed 40 minutes out of 120 between flights. Crew assisted me in getting from one to the other. Big bonus: my checked luggage made it to the second flight!
Contras: All good.
Prós: Good customer service
Contras: Checkin agents to be trained for a professional behaivor ..
Prós: stupid flight outrage prices
Contras: respect and lower the damn prices
Prós: I didn't get the fast track invitation while I am a gold member
Prós: The flight was on time. Luggage was handled well. Coach seats were okay with decent space. I had read some negative reviews but our experience was satisfactory.
Contras: Customer service could have been better but they did do their job getting us there.
Prós: Their in flight service was incredible
Contras: One thing I hated was that they didn’t have anyone at the rechecked bags counter for connecting flights