Hotéis em Hotel Zone, Cancún

Prós: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Prós: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Prós: The staff, property, services, and landscape are amazing

Prós: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Prós: Amazing staff service

Prós: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Prós: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.

Prós: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet

Prós: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment

Prós: The hotel had a fresh clean feel, friendly staff and great food and amenities

Prós: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.

Prós: The perfect hotel - paradise.

Prós: Gorgeous property, delicious food, excellent location. Highly recommend !

Prós: Food was not good , place could use some updates

Prós: The pools are amazing, the grounds well kept and the staff are all friendly.

Prós: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us

Prós: Everything was excellent and the staff was excellent as well

Prós: The staff was very friendly and courteous the food was good the entertainment was great.

Prós: staff was good a lot of animations...

Prós: The best staff ever!!!

Prós: Nothing

Prós: I liked the fact that this is adults resort only not only that it was a lot of fan every body frankly excellent staff good food I loved the shows and fanny games by the sea pool everybody smiles happy this is my 5th time in temptation and I hope to be back soon and I like when every time I arrive there they tell me welcome home

Prós: The food was average, I guess because I'm a native and I know traditional mexican food. The staff was AMAZING!! great service. And the beach, wow. The overall vibe was fun, but people there average in they're 40s which was a downer for me, i was lol long for a younger, sexier crowd.

Prós: Temptation is an amazing resort made for adults with open and fun minds. The service is great, the food is wonderful and there is always an activity for everyone at all times in a beautiful location.

Prós: We love this resort and returned for our 6th time. The resort is full of friendly outgoing people looking to have a great time. As a friend says, "I went to Cuba and sat on loungers beside same couple for a week without exchanging words" That will never happen at TTR. Join Cancuncare.com and meet many before you arrive. Hands down the most fun resort out there.

Prós: The service, food and locations was great. You were waited on with care and precision. Just what I needed. Beautiful property and the spa was fantastic!!!!! Alejandro has gifted hands and was the best massage therapist!

Prós: this was the one of the best hotels I have been to and I have stayed in in over 300 hotels in the past 6 years. the staff were exceptionally happy.

Prós: Everything was very good, including food, services, the atmosphere... You could join the gests on drinking and dancing, or just stay relaxed all by yourself... A nice place for young couples!

Prós: The view is really nice, and all the pool sofas provided are nice and clean.

Prós: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option. Italian restaurant option serves really great food.

Prós: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.

Prós: The price was the only thing appealing about this place.

Prós: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.

Prós: Great location, not too busy, friendly staff, amazing facilities, beyond comfortable stay

Prós: The resort and the staff were amazing. Clean rooms.

Prós: in general everything was ok with the hotel

Prós: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.

Prós: Very good experience. Very clean and comfortable facilities. Absolutely no complaints. Would love to go there again.

Prós: Great location, very modern property, all representatives were fabulous. Excellent safety precautions in place! They worked diligently to sanitize things throughout the day and night!

Prós: Staff is very good and helpful. They helped us with lots of things including food, room checkout, Last minute Italian restaurant booking and others. This is a great place, if you are planning to visit cancun do stay in this hotel. It is best value of money..

Prós: After a recent stay at the Park Royal, I would recommend looking elsewhere for your stay in Cancun, especially if you're hoping to visit their "spa"- there isn't one. There's a Fitness Center with a man apparently available for massages but definitely nothing fancy- I'm not even sure where the room for massages was located within the Fitness Center. That being said, there were a lot of things that were pretty unclear and confusing. I have stayed in different parts of Mexico and at a number of resorts, varying in price range and this was definitely not the least expensive place that I have stayed at that definitely had the least amount of amenities. It can be pretty chilly at times during the winter months (even in Mexico!) so we were surprised that there was no hot tub. There were two small pools but they weren't heated, so between that and the lack of what we thought would be an actual spa (the website would have you believe that there was a pretty extensive one) we were surprised about how unaccomodating the front desk staff was. When we asked for recommendations for a spa we could cab or walk to, they had no recommendations and sent us out the door telling us to "try the hotel next door", which turned out to not allow non-guests to even book an appointment at their spa. I have never had a concierge not even ask a co-worker if they didn't have a recommendation, let alone not offer to call and book something for you since it isn't available. The restaurant staff and really all the staff sans the front desk were very polite and helpful; I think that's why it was so surprising when even getting change was an issue at the desk. We decided to do do our own research and found our own spa and a couple of restaurants to get off the resort via Trip Advisor since the front desk seemed pretty inept at helping with that sort of thing. There is only one non-buffet, reservation only situation that's a little difficult to get a spot at but decent. Overall the food wasn't the best I've had at an all-inclusive but it was not the worst. Do not expect to order guacamole and chips poolside- they aren't set up for it. If you're a fan of Mimosas unfortunately this isn't the place for you, either. They have a choice of white or red but that's the end of their wine "selection". The beds are incredibly firm, which can be a positive or negative depending on your preference. Also not a negative but just an FYI- the water is a super wavy, beautiful and clear and fun to wade into. For snorkeling you can get a really great tour over protected reefs via Aqua World that's completely reasonably priced. The hotel actually said that snorkeling was included when we booked but it turned out that was only true if you sat through a Time Share presentation which for us wasn't worth it, we just paid for the experience and it was a lot of fun. Summary? Spend a little more and get a lot more seemed to be the lesson we learned for All Inclusives in Cancun.

Prós: The beach is amazing. The rooms are ok and also the comforts.

Prós: I liked the location and the food was realy good at both restaurants. The staff was helpfull and friendly. It was clean and comfy.

Prós: Convenient location, near many shops and entertainment. Excellent food, spacious clean room. Well appointed surroundings, clean beach. Very responsive staff.

Prós: the ocean view from the room was beautiful .

Prós: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side

Prós: All of the staff was nice.

Prós: Beautiful place and great services!

Prós: We like the food....it was amazing!!! Lots to chose from.

Prós: Only the beach

Prós: All inclusive, good variety of food. Best choice for families with kids.

Prós: It's a great all inclusive resort for the whole family, they have activities for everyone.

Prós: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.