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Hotéis em Hotel Zone, Cancún
Pesquise hotéis em Hotel Zone em centenas de sites de viagem ao mesmo tempo
Compare com o KAYAK
Os melhores hotéis em Hotel Zone (Cancún)
Localização do estabelecimento
Em Cancun (na área de Zona Hotelera), Grand Fiesta Americana Coral Beach Cancun está a poucos passos de Forum Beach e Praia Caracol. Este resort de 5 estrelas fica a 0,2 km de Delphinus Dreams e 0,3 km de Centro de Convenções de Cancun.
Quartos
Sinta-se em casa em um de nossos 602 quartos com ar-condicionado, minibares e TVs de plasma. Os quartos possuem varandas particulares. O acesso de cortesia à internet com e sem fio mantém você conectado, e a TV com programas a cabo garante sua diversão. Banheiro privativo com chuveiro/banheira combinados apresenta banheiras e produtos de toalete de grife.
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens e tratamentos faciais. Se você está a fim de recreação, encontrará uma piscina externa e uma academia. Este resort oferece comodidades como Wi-Fi de cortesia, serviços de concierge e serviço de babá ou creche (sobretaxa).
Alimentação
Saboreie pratos da culinária francesa no Le Basilic, um dos 5 restaurantes neste resort, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis 2 nas cafeterias. No fim do dia, relaxe com uma bebida refrescante em um bar/lounge ou um bar ao lado da piscina. Há café da manhã (buffet) disponível diariamente, entre 6h30 e meio-dia, mediante uma taxa.
Comodidades para negócios e outras comodidades
As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado do hotel para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 9,1 Excelente
Baseado em 930 avaliações
Todos
- Todos
- Famílias com crianças pequenas
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
10,0
Excelente
8,2
Excelente
10,0
Excelente
8,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
8,0
Excelente
10,0
Prós: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Contras: Nothing!!
Excelente
10,0
Excelente
10,0
Bom
6,0
Excelente
10,0
Excelente
10,0
Excelente
9,4
Prós: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Contras: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
Excelente
10,0
Prós: Loved the location. Staff was wonderful especially the walk up bar. The breakfast buffet was excellent.
Excelente
8,6
Excelente
8,0
Prós: good pools and beach access
Contras: everything was extra, nothing inclusive, restrictions on outside food/drink
Excelente
8,0
Contras: No shuttle service
Excelente
10,0
Ruim
2,0
Contras: I canceled cuz of the corona virus and I didn't get any money back
Excelente
10,0
Prós: Hotel, Restaurants staffs were very attentive and Hotel is awesome
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Prós: Third time in past 2 years we've stayed here. Great pool and poolside service. Lobby is excellent ambience as well. Good restaurants and food. Excellent rooms, great views, great beach. We like it because it isn't all inclusive but every bit as nice. As it is not all inclusive, gives us plenty of freedom to decide whether to stay in or go off property for eating and/or activities. So some days and part days we hung out at the pool and swam in the ocean. Other days we ventured out to sail to Isla Mujeres and into town to eat at street side cafe.
Contras: Practically nothing is not to like about this hotel. In the past I've eaten at the breakfast buffet, which is excellent. But this time decided the $30ea price tag was a little much. Instead, we tended to sleep in and skip breakfast, instead snacking on some fruit/granola in the room before grabbing an early lunch around 11-12 (early by Mexican standards at least, who are accustomed to lunch between 1-2), and then not feel bad about spending more for dinner most nights.
Excelente
10,0
Prós: service is perfect
Excelente
9,7
Excelente
10,0
Excelente
10,0
Excelente
8,8
Excelente
10,0
Prós: Overall the location was excellent, close to night clubs. The pools were awesome and not to mention the staff was top notch. Beach was clean and easy to access, the pools were well maintained and clean. The room was clean, WIFI worked in my room but got better reception in the lobby area.
Contras: No information as to the the three onsite restaurants, no menu's not even a mention. The in-room minibar was nice but expensive.
Excelente
9,7
Prós: It's right on the beach with plenty of pools and bars to kick it at. The staff is very professional, and > 90% are bilingual. There is even a water sports hut at the end of the beach where you can rent jet skis, parasailing, water jet packs, etc.
Contras: If you're going here in the off-season like we did, I would note that the back side of the hotel (where all the pools and beach are located) does NOT face the sun!! So it gets dark a little early for our taste. The sun went down behind the big hotel at like 3 PM each day. We started waking up at 8 AM to get the most out of our day once we overslept and found out the hard way.
Excelente
8,8
Prós: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.
Excelente
8,0
Excelente
10,0
Prós: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Contras: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
Excelente
10,0
Prós: The location was great, 5 minutes walking from the Coco Bongo area but still quiet. service was perfect, staff was very nice and always asked if we needed anything. The beach of the hotel is amazing and very comfortable to go down to from the pool area. Room was perfect, clean, comfortable
Contras: water and coffee in the room should not be with extra charge.
Excelente
8,0
Prós: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Excelente
10,0
Prós: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Contras: N / A
Excelente
10,0
Prós: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Ruim
2,0
Prós: I like the facility
Contras: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
Excelente
8,5
Prós: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Contras: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
Excelente
10,0
Prós: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Contras: Really nothing.
Excelente
10,0
Prós: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Com acesso direto à Praia de Cancún, o Live Aqua Cancun Beach Resort Cancun dispõe de uma piscina ao ar livre com vista do Mar do Caribe. A propriedade oferece quartos elegantes com varanda, 9 restaurantes, 5 bares e um spa. Todos os quartos do Live Aqua Beach Resort Cancun são espaçosos, apresentam uma decoração elegante, e possuem ar-condicionado, piso frio, TV, máquina de café, produtos de aromaterapia, cofre e um frigobar reabastecido diariamente. O elegante Restaurante Siete serve uma variedade de pratos da culinária mexicana. Você também pode desfrutar de pratos europeus e asiáticos no Restaurante mb. O Azur oferece opções internacionais à beira da piscina com vista do mar. O spa amplo do Aqua conta com tratamentos de hidroterapia, massagens e aromaterapia, além de banheiras de hidromassagem e saunas a vapor. A propriedade também dispõe de academia e aulas de yoga. Localizado na área hoteleira de Cancún, o Live Aqua fica ao lado da Lagoa Nichupte e em frente ao famoso shopping center La Isla. Por favor, observe que o hotel é exclusivo para adultos.
Nota geral 9,1 Excelente
Baseado em 312 avaliações
Todos
- Todos
- Famílias com crianças pequenas
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
10,0
Excelente
10,0
Excelente
9,4
Excelente
10,0
Prós: Gorgeous property, delicious food, excellent location. Highly recommend !
Contras: Staff is pushy to up-sell other products
Excelente
10,0
Bom
6,0
Prós: Food was not good , place could use some updates
Excelente
8,2
Bom
7,4
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
8,0
Excelente
8,5
Excelente
10,0
Excelente
9,4
Excelente
10,0
Excelente
9,7
Excelente
9,7
Excelente
9,4
Excelente
8,6
Excelente
10,0
Excelente
8,8
Excelente
10,0
Prós: The hotel had a fresh clean feel, friendly staff and great food and amenities
Contras: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow
Excelente
10,0
Prós: The pool is amazing and the swing bar and swim up bar are lovely features. The location on the beach is stunning and we never tired of the views across the infinity pool. The spa is very high spec and the therapists good. We would definitely go back and highly recommend Live Aqua Cancun.
Contras: The food was not always to the highest or consistent standard in all the restaurants compared to the luxurious style of the hotel. The pillows are uncomfortable. One of our rooms needed an upgrade in the bathroom.
Bom
6,2
Prós: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Excelente
10,0
Prós: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Contras: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
Excelente
10,0
Prós: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Contras: that I couldn't stay longer
Regular
5,4
Prós: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Contras: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Bom
7,1
Prós: Nice grounds, although it looks likes its getting a little older. Staff was great, every single one of them Spa was great.
Contras: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel. Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
Excelente
10,0
Prós: The perfect hotel - paradise.
Contras: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
Excelente
9,1
Prós: The pools are amazing, the grounds well kept and the staff are all friendly.
Contras: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
Nota geral 9,0 Excelente
Baseado em 816 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias com crianças pequenas
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
8,5
Excelente
8,8
Prós: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Contras: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.
Excelente
10,0
Prós: Everything was amazing !
Contras: Our sink over flowed in our second room
Excelente
8,0
Prós: Good food
Contras: staff Darcel rude and very unprofessional
Excelente
10,0
Excelente
10,0
Excelente
8,5
Prós: Great Room junior suite Nice beach Great Staff
Contras: I would think 2x if you're traveling solo. This hotel was couples, families.
Excelente
10,0
Excelente
9,7
Prós: Modern, clean, and great service. Went in October and it wasn't too crowded at all.
Contras: Check-in process and forcing to sit through a sales pitch.
Excelente
10,0
Prós: Loved this hotel. Fantastic staff-very friendly. Would highly recommend!
Excelente
10,0
Excelente
8,5
Excelente
10,0
Excelente
10,0
Excelente
9,7
Prós: Everything is top notch.
Contras: Room location was horrible.
Excelente
8,5
Prós: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Contras: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.
Excelente
10,0
Prós: Liked it everything, how close to the airport, friendly staff, breakfast buffet is so organized with a lot of variety, delicious restaurants to pick from every night and beautiful infinity pool
Excelente
8,2
Excelente
10,0
Prós: The hotel was beautiful. Everything was so clean. They had excellent customer service. They anticipate your needs and they were Johnny on the spot. The staff was super friendly and very happy.
Contras: Nothing to not like.
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
9,7
Prós: The resort was modern and everything was very up to date. The restaurants were great across the board. We purchased an preffered room and we were able to access the private pool on the 12th floor which was fantastic. The other pools were fantastic as well...not to be missed for certain. The staff was a lot of fun, very entertaining. Secrets the Vine is fantastic. My wife loved it!
Contras: I really did not like...scratch that...hated the sales pitch upon our arrival. An employee sat down with us to review the resort credits (that we never used BTW) and other details. I paid for the room online well in advance and really did not appreciate the pressure to go have a TWO HOUR breakfast with one of their sales people. I knew what I was buying before I arrived and did not need to be re-sold on the resort when we got there. My only knock on Secrets is the pressure to join their club and pay a high rate so we can visit their resorts on the cheap and our friends and family can go to their resorts for an inexpensive rate as well. Quite frankly, I am in no way shape or form interested in financing the vacations of friends and family. The Secrets club may work for some people but the notion seems utterly ridiculous to me!
Excelente
10,0
Prós: Best hotel I have ever been to. World class service. Definitely recommend to anyone.
Contras: Everything was perfect
Excelente
9,7
Excelente
10,0
Contras: Vacation club sales pitch.
Excelente
10,0
Prós: Food, beach, hotel, attentive staff.
Contras: The housekeeper stole $100. Not plug friendly in rooms
Excelente
10,0
Prós: Great food. Great staff. Great service.
Contras: Nothing!
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Prós: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Excelente
10,0
Excelente
9,4
Prós: Beautiful beach and view, good food at all of the restaurants, clean
Contras: Our last night there our whole room smelled like sewage
Excelente
9,7
Prós: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Contras: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
Excelente
10,0
Prós: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Contras: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
Ruim
3,1
Prós: Facilities were nice.
Contras: Terrible experience overall. Cracked my tooth on room service food and no one seemed to care. The whole trip was a nightmare.
Excelente
10,0
Prós: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Excelente
9,1
Prós: It is top three resorts in Cancun easily.
Contras: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
Com ótima localização em Cancun (na área de Zona Hotelera), JW Marriott Cancun Resort & Spa está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 8,9 Excelente
Baseado em 478 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias com crianças pequenas
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
10,0
Prós: Everything was great. Awesome staff. Awesome food. Awesome service
Contras: Pool and Beach entrance smells like wet carpet.
Ruim
2,8
Contras: I got descriminated
Regular
4,0
Excelente
10,0
Prós: Service was really good
Excelente
8,0
Prós: overall ambiance,friendly staff, great location.
Contras: None
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Prós: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Bom
6,8
Prós: The view and size of the room was very nice.
Contras: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
Esta propriedade está localizada na região de hotéis em Cancun, perto de uma das praias mais bonitas da cidade, e oferece comodidades agradáveis, além de um spa de luxo com uma bela vista da Lagoa Nichupte. O Fiesta Americana Condesa Cancun é um resort familiar, distribuído em 3 edifícios principais, cada um com telhado em forma de cabana. Você pode nadar na piscina ao ar livre, ou passar o dia na praia. O hotel oferece várias opções gastronômicas, incluindo pratos da culinária argentina em San Telmo, o Trattoria e Pizzaria oferecendo clássicos típicos italianos, o Sushi Corner, o Cantina oferecendo o sabor mexicano, o The Grill para desfrutar das suas refeições ao mesmo tempo que aprecia a vista ao ar livre, uma opção infantil no Pirate Ship e para os adultos, o La Cevicheria, onde você pode lanchar e saborear uma bebida refrescante enquanto assiste os seus filhos brincar. O Deli & Gift Shop é um canto relaxante onde você pode desfrutar de uma xícara de café, itens de confeitaria e um bom livro. O Spa Miiluma do Fiesta Americana oferece tratamentos de massagem e de beleza. Há também uma academia moderna, onde aulas de ioga são oferecidas.
Nota geral 8,8 Excelente
Baseado em 638 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias com crianças pequenas
- Famílias
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
10,0
Bom
6,2
Bom
7,1
Prós: Nice pool and bars. Comfort rooms. Close to the beach.
Contras: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
Excelente
9,1
Excelente
8,5
Excelente
9,4
Prós: Food was awesome
Contras: Time share salesman are annoying
Excelente
10,0
Prós: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Excelente
10,0
Prós: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
Bom
7,1
Prós: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Contras: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
Excelente
9,1
Prós: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Contras: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
Excelente
10,0
Bom
7,4
Regular
4,6
Prós: by beach
Contras: I came for a wedding. I knew that we would have to pay for off site guests and had no issues however, the front test and the hotel wedding planner and our wedding planner could not agree on the price per head. Despite having my name, room#, etc, the staff was more concerned about collecting money then my guests comfort. Also they would only allow guests from 4:30 to either 9 or 10. How do you fit a wedding and reception in 4 hours. Their customer support is also poor and do not get back timely. I would not go back.
Regular
4,0
Prós: By beach, free drinks
Contras: Staff was rude. Rooms and restaurants were warm and muggy. Customer service was poor.
Excelente
10,0
Excelente
10,0
Prós: Food was great as well as location. Great services throughout hotel.
Contras: The beds were not very comfortable
Excelente
10,0
Prós: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Contras: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
Excelente
10,0
Excelente
9,6
Prós: Great service, best I've ever had
Contras: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
Bom
6,5
Contras: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
Regular
4,5
Prós: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Contras: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
Excelente
10,0
Prós: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach. Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights. Would definitely stay hear again in the future.
Regular
4,3
Prós: by beach and ocean.
Contras: I went a couple of doors down to the Marriott. I would go to the Marriott and never the Condesa. Marriot was cleaner plus they were interested in me as a person and not my wallet like the Condesa Fiesta was.
Grand Park Royal Cancun Caribe, vencedor de quatro diamantes AAA para seus restaurantes e seus excelentes serviços, é um elegante hotel, rodeado por jardins exuberantes e com meio quilômetro de praia privada. Este complexo hoteleiro está localizado a menos de 3 km do Plaza Kukulcan e Avenida de luxo dos centros comerciais, bem como La Isla Shopping Village. As famosas discotecas de Cancun como Coco Bongo, The City e Mandala estão localizado a 1,5 km ao norte do hotel e o centro de Cancun, 11,5 quilômetros. O aeroporto de Internacional de Cancun (CUN) é de 24 quilômetros de distância. Distinto Grand Park Royal Cancun Caribe oferece vistas magníficas de seus belos quartos; É o destino perfeito para aqueles que querem desfrutar das famosas areias brancas e águas azul-turquesa do mar do Caribe, em Cancun. O hotel oferece internet wireless básico para networking (acesso restrito a algumas páginas) grátis e ilimitado à internet sem fios a um custo adicional. O restaurante oriental será remodelado em outubro de abril até o dia 19 de 22, esta oferta permite que você mantenha os serviços de classe mundial no melhor hotel mexicano da Caríbia, obrigado pelo seu entendimento
Nota geral 8,6 Excelente
Baseado em 1.053 avaliações
Todos
- Todos
- Famílias com crianças pequenas
- Famílias
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
10,0
Prós: Love entertainment staff Ubaldo manager of food and beverages was amazing! Super clean resort Multiple jetted showers the best!
Bom
6,8
Prós: + Property: Nice landscaping, beautiful beach front, excellent "adult only" pool. Overall it was nicely maintained. Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean. + Staff: Bartenders & wait staff at the adult pool and rooftop bar were awesome. Waiters at all of the restaurants were good. Cleaning/maid staff were excellent and kept our room looking spectacular everyday. The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had. + Food: Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Contras: - Property: **BEWARE** when booking that this resort goes by "building type" and not "room type." I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD. After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket. Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday. There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross. And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM. - Staff: They always seemed to be trying to sell you on something. Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall. Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to. - Food: Quality was "OK". There was nothing I would go back for.
Excelente
10,0
Excelente
10,0
Prós: Tudo foi incrível!!!!
Contras: Nada
Excelente
9,4
Excelente
8,0
Bom
7,1
Excelente
9,1
Prós: Conforto
Contras: Assédio da equipe de vendas de Clube de Viagens
Excelente
8,5
Prós: Everything was amazing! All the staff were amazing, except check in boy. Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Contras: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key. Check out was good. Thank goodness it was a different person. Not really any activities at night though.
Regular
5,3
Prós: Location and some services.
Contras: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
Com ótima localização em Cancun (na área de Zona Hotelera), Fiesta Americana Cancun Villas está a 10 minutos de caminhada de Centro de Convenções de Cancun e de Forum Beach. As comodidades presentes incluem check-out expresso, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento grátis com manobrista está disponível no local.
Nota geral 8,6 Excelente
Baseado em 631 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias com crianças pequenas
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Ruim
2,0
Prós: Nothing
Contras: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!
Ruim
2,5
Prós: Location wasn't bad, well within walking distance to the action
Contras: Bugs in the room staff was unwilling to help Bar in lobby wasn't open Not much of a selection in food menu No action at the pool Disappointed in amenities
Bom
6,2
Excelente
10,0
Prós: I had a great room at a great price. It was in walking distance from most of the attractions. I would certainly visit again
Excelente
9,4
Prós: Beachfront, room,, location, service. Miguel was the best.
Excelente
10,0
Prós: Could be a diamond resort
Contras: None
Excelente
10,0
Excelente
8,0
Prós: Nice room, good food
Contras: Restaurant menus
Excelente
8,2
Prós: location, service, facilities
Contras: water was too cold when took shower!
Ruim
3,7
Prós: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift. So, it is a rip-off when you provide a hotel but they have no clue on the deals.
Contras: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue. I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel. Are you going to refund me the money ? Can you return me my vacation time in Cancun? Can you not avoid give the false promise to next customers? The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus. This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience. Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.
Excelente
8,2
Prós: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!
Contras: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.
Excelente
10,0
Prós: beatifull
Contras: they charge bottles of water
Excelente
8,0
Contras: Got a partial ocean view and had view of side hotel and wall
Em Cancun (na área de Zona Hotelera), Aloft Cancun está a poucos passos de Centro de Convenções de Cancun e a 3 minutos a pé de Forum Beach. As comodidades presentes incluem check-in expresso, check-out expresso e jornais de cortesia no saguão. Este hotel possui instalações para eventos com 34 metros quadrados, incluindo sala de reunião, e é o local ideal para quem está planejando eventos em Cancun. Estacionamento grátis com manobrista está disponível no local.
Nota geral 8,5 Excelente
Baseado em 852 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
9,7
Contras: Hot water was in and out
Excelente
10,0
Excelente
9,1
Excelente
8,2
Prós: perfect location for cancun nightlife scene and transportation in hotel zone
Contras: strange smell in room from the cleaning products, possibly used to cover up moldy smell
Regular
4,0
Prós: Location
Contras: Where should I start
Excelente
8,0
Excelente
8,5
Excelente
10,0
Excelente
10,0
Regular
4,8
Bom
7,7
Excelente
10,0
Excelente
10,0
Prós: Amazing Service! They were so kind and respectful.
Excelente
8,0
Excelente
9,7
Prós: Very settled and consistent, good service
Contras: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..
Excelente
8,0
Excelente
10,0
Prós: Excellent staff attentions
Contras: There's not towels for beach.
Excelente
8,0
Excelente
10,0
Excelente
8,8
Excelente
10,0
Prós: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Excelente
10,0
Prós: Well located in the turístico area of Cancun. Just minutes away from the beach. Excellent attention and courteous staff. Everyone was attentive and friendly. Ample room with good facilities that include a gym and a sauna. The breakfast buffet was awesome and they offer complimentary valet parking. Would go back anytime.
Excelente
10,0
Prós: Bed comfortable, room clean, hotel staff friendly and helpful
Contras: If the hotel had a beach
Ruim
2,8
Prós: Lazy/rude just seems like they are not in the customer service business
Contras: Just really bad service
Excelente
10,0
Prós: the location is really safe to the point where you can walk 3.00 A.M w/o any trouble since there are about 20 taxis just right beside the hotel and there is no way in hell where to get robbed or beat up. Also, the location is the best bc because it is in the far north and it is only 2 mins walk to reach coco bongo. As well as it is right in the middle between activities, so you do not have to worry about any long distance trips. Also the beach is only a block or two away from the hotel.
Contras: Nothing was unlikable even the design is much better than the pictures.
Excelente
10,0
Prós: 😀BEST Value in CANCUN ZONA Hotelera... Thanks To GERARDO at reception, he does a heck of a job to make guests feel at home... I'm a Titanium Marriott Elite and this is our 5th staycation here. Hotel is is IDEAL location... it has free pool table, foozball table. And they have Bicycle... I highgly recommend this VERY affordable hotel... They even have FREE drinks from 11am until 11pm everyday now... I'm really impress and will come back VERY SOON! Thanks to ALL the stafff... Alexis and GERARDO RENE and many more...
Excelente
8,8
Prós: The hotel staff was very friendly and helpful- Sergio helped us book a catamaran trip that was a highlight of the trip! The pool has great views and Guillermo at the restaurant was the best.
Contras: The rooms were a little Spartan but still nice. The windows did not open and sometimes the room was very cold.
Excelente
10,0
Prós: As the other people have said the location is convient. I think it is more beatiful than the pictures. The window cann't open so the air is not fresh. and if there have a mirror in the room it would be perfect.
Excelente
9,1
Prós: Aloft is really close to the beach and restaurants. It's also close to clubs, if that's your thing, but not too close, that you'd be bothered by the crowd/noise. The staff there is really really nice. We loved the food and drinks at the restaurant/ bar and spending time at the rooftop pool. The pool table was also nice.
Contras: It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.
Bom
6,6
Prós: Pool tabe and bar in the lobby.
Contras: Front desk staff were terrible. It took them almost an hour to check me in as they didn't have record of my reservation made through Kayak. So they had me sit in the lobby for 1 hour while tried to figure things out. On another instance, I called the front desk numerous times to request new bath towels and they never answered the phone or called back. So I had to go to the front desk in person to make the request. Room smelled like old wet clothes.
Ruim
2,0
Prós: Nothing
Contras: The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.
Excelente
9,7
Prós: - Staff was great - On-site restaurant was good - Location was great. Right next to supermarket and the "downtown" area. Mild blend of local culture and "hotel" culture. - Not far from bus station (10$ by taxi) - Free bottled water when they cleaned the room - Free safe in the room - WiFi wasn't fast, but it was nice to have! Netflix worked just fine.
Contras: - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.
Excelente
10,0
Prós: Great location in the busiest part of the night life zone. The decorative style and ambient playlist is best suited for the younger audiences. Room soundproofing is excellent despite having stayed in a very busy season
Contras: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.
Excelente
10,0
Situado entre o Mar do Caribe e a isolada Lagoa Nichupté na Ilha de Cancún, este resort oferece vistas espetaculares e serviços 5 estrelas a apenas alguns passos de lojas, restaurantes e vida noturna. A propriedade tem quartos, suítes e villas luxuosas de 3 quartos, com vista para o mar e a lagoa. Todas as unidades são elegantes, têm camas de luxo, comodidades de spa, cofre dentro da acomodação, ar-condicionado, cafeteiras, secadores de cabelo, comodidades para passar roupa e muito mais. O Omni Cancun oferece uma piscina com acesso facilitado, cascatas e um bar molhado. Além disso, você pode desfrutar da banheira de hidromassagem ampla, com capacidade para 35 pessoas e vista para o mar. Para as crianças, há uma piscina infantil. Aproveite também para tomar sol na praia rodeada por palmeiras e jogar uma partida de vôlei, tênis ou basquete. Depois de um dia na praia ou de passeio pela região, você pode relaxar com os serviços de spa do Omni. Aproveite para usufruir de tratamentos personalizados, incluindo tratamento corporal, facial e massagens. Em seguida, você pode ir à sauna a vapor, mudar o seu visual no salão de beleza ou se exercitar na academia completa do resort.
Nota geral 8,5 Excelente
Baseado em 192 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias com crianças pequenas
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
9,4
Excelente
10,0
Excelente
10,0
Excelente
10,0
Prós: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for! There was a TON of staff and we hardly ever waited long for anything. They were very accommodating. The rooms were beautiful and in pristine condition. We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna. I will definitely be back! =)
Contras: We did get a bit tired of all of the sales people constantly trying to sell you excursions and had to call down multiple days to request mini fridge to be restocked after housekeeping cleaned.
Excelente
8,0
Contras: Food was just OK
Bom
6,5
Excelente
8,0
Bom
6,2
Prós: Friendly staff and clean
Contras: The wifi service was poor
Excelente
9,1
Excelente
10,0
Prós: This is a great family resort. Great staff, beautiful beach and a wide selection of yummy food. I highly recommend this resort!
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Bom
6,0
Prós: Most of th staff was quite friendly. Liked that smoking was not allowed,
Contras: Noisy, noisy, noisy in the evening. Young adults slamming doors, running up and down halls, loud music - after repeated calls to front desk and security - nothing. Food was mediocre.
Bom
6,0
Bom
7,7
Excelente
8,0
Excelente
9,4
Prós: The receptionsit LULU was amazing, our first point of contact at the hotel. Everyone was so ready to help at any point of time. Robert and alonzo from the buffet restaurant section were outstanding. Made our experience sooo good. My family is very very happy with the everything.
Bom
6,0
Prós: buffet
Contras: wifi too poor
Excelente
10,0
Prós: Staff, view, food were all top-notch. Location is great and just a van ride from the airport. Nice options to walk on the beach. I do recommend this place, you will have a nice relaxing time, glad that they welcome families.
Contras: Never a fan of the time share sales folks hanging in the lobby. Some of the music contained inappropriate lyrics for nearby kids to hear; also encouraging a drinking game in earshot of kiddos not the best with entertainment staff on the mic. Men’s bathroom near KUKU’s needs some TLC with a screwdriver on portions and door knob.
Excelente
9,1
Prós: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!
Contras: The buffet was hit or miss but there were other options available as well. The wifi was spotty and poor at times outside of the lobby area. There was a bit of sea weed on the beach but nothing that could deter us from staying again.
Bom
6,5
Prós: Not over crowded. Close to airport.
Contras: They ration their bottled water. Once you use yours for the day, which isn't much, you have to pay to get restocked or hope the lobby bar hasn't run out for the day.
Regular
4,2
Prós: The beaches and the view were beautiful
Contras: The variety and quality of food was lacking. Waiters were pushy for tips
Excelente
10,0
Prós: Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.
Excelente
9,7
Prós: The hotel is very clean with very friendly staff. We got upgraded for a very nice room for free (was cheap to upgrade to start with). The food in the buffet is the best (most hotels in cancun lack descent food). Two swimming pool with lot of space for everyone. Really recommend the hotel
Excelente
10,0
Prós: We love the Omni! Great service and the food is always delicious!!
Contras: Nothing! Everything was perfect!
Excelente
8,2
Prós: I think for the money this was an excellent choice for an all inclusive. The buffets were varied enough to keep me coming back and the Italian restaurant was surprisingly good.
Com ótima localização em Cancun (na área de Zona Hotelera), Emporio Cancun está a 3 minutos de caminhada de Museo Maya de Cancún e a 5 minutos de carro de Zona arqueológica El Rey. As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e armazenamento para bagagem. Este resort possui instalações para eventos com 770 metros quadrados, incluindo espaço para conferência, e é o local ideal para quem está planejando eventos em Cancun. Estacionamento limitado está disponível no local.
Nota geral 8,4 Excelente
Baseado em 3.217 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias com crianças pequenas
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
10,0
Bom
7,4
Excelente
10,0
Prós: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
Excelente
10,0
Excelente
9,7
Prós: Very good experience. Very clean and comfortable facilities. Absolutely no complaints. Would love to go there again.
Excelente
10,0
Excelente
9,7
Prós: The resort and the staff were amazing. Clean rooms.
Contras: Nothing
Excelente
9,3
Prós: Great location, not too busy, friendly staff, amazing facilities, beyond comfortable stay
Contras: Decor of rooms could be improved
Excelente
10,0
Ruim
3,1
Prós: The price was the only thing appealing about this place.
Contras: Trash in the pool, very slow service, poor quality of windows (ratteled all night), and half the building was under construction. Not very vacation friendly for relaxing.
Excelente
8,2
Prós: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option. Italian restaurant option serves really great food.
Contras: Not being able to check in until 3pm, very frustrating especially when everyone waits until 3 so then there is a line/group to fight at check in. Seems to cause frustration unnecessarily.
Excelente
9,1
Prós: The view is really nice, and all the pool sofas provided are nice and clean.
Contras: Food here is not as good as expected. Not much choice and no seafood.
Regular
5,7
Prós: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
Excelente
8,8
Prós: in general everything was ok with the hotel
Contras: I did paid an extra $184 us dollars for my 16 yr old kid. they called a kid under 10 years old
Excelente
8,2
Prós: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Contras: Weak and slow Wifi throughout the stay and in most parts of the hotel.
Localizado em Cancún, na região de Quintana Roo, a 5 km do shopping center La Isla, o Iberostar Cancun dispõe de área de praia privativa e instalações para esportes aquáticos. A propriedade conta com um restaurante e um parque aquático. Todos os quartos deste resort incluem ar-condicionado, TV de tela plana, DVD player, máquina de café e banheiro privativo com banheira, secador de cabelo e amenidades de banho de cortesia. A propriedade também oferece recepção 24 horas, cabeleireiro e loja de presentes. Além disso, você pode jogar tênis e alugar carros no resort. O Iberostar Cancun fica a 8 km da casa noturna Coco Bongo e a 11 km do Palácio do Governo de Cancún. Já o Aeroporto Internacional de Cancún pode ser encontrado a 10 km de distância.
Nota geral 8,4 Excelente
Baseado em 139 avaliações
Todos
- Todos
- Famílias
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
9,4
Prós: MAR comida ambiente atendimento na piscina
Contras: Dentro do hotel e nos quartos a limpeza é excelente, na área externa também. Creio que devem dar mais atenção a limpeza da piscina onde fica o bar, pois teve um dias de manhã que tinha limão, copo, e outras sujeiras na água e acabei me sentindo mal de permanecer.
Excelente
8,0
Excelente
10,0
Prós: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Contras: No top shelf alcohol choices.
Excelente
10,0
Excelente
10,0
Prós: We were very pleased with every aspect our stay at the Iberostar Cancun.
Em Cancun (na área de Zona Hotelera), Hotel Casa Maya está a 4 minutos de caminhada de Praia Langosta e a 14 minutos a pé de Praia Tortugas. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Estacionamento grátis sem manobrista está disponível no local.
Nota geral 8,2 Excelente
Baseado em 766 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
10,0
Prós: Everything and everyone was wonderful!
Contras: Nothing! Everything was fine!
Excelente
10,0
Prós: The breakfast buffet, included, was fantastic with good food and great variety.
Contras: The bathroom was not vented thus very humid following a nice hot shower.
Excelente
9,7
Prós: The staff was all super nice. We arrived quite late one night and somehow missed the whole time-share spiel that people talk about. Front dest was super nice, and everyone was generally approachable. I didn't feel pressured into anything. It might help that I'm fluent in Spanish. Food was good. You can find Pizza if you're on a budget, else their buffets are pretty good. I got their mixed ceviche and found it to be really good! We mostly spend time on the beach which was superb. I haven't been to the other hotels on the east side of the Zona Hotelera, but the beach at Casa Maya was very peaceful in that there were no waves except for wakes from passing boats. This made the water crystal clear and probably friendly for small kids. This did make sea weed settle on the beach, but this was fine with me. Actually, a little truck goes by every morning to clean it all up from the shore. All in all it was a great time!
Contras: One thing I didn't like was that there was a mouse in the room. We found out b/c we found a piece of sweet bread on the ground with bite marks and an apple in the same condition. After this incident we simply put all our food away better and didn't have any problems after that. Also, I didn't really care for the people that came by the beach and asked me if I wanted my picture taken with a monkey, parrot, etc. But I just told them no, and they went away. No biggie.
Excelente
8,2
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Nota geral 8,2 Excelente
Baseado em 696 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
10,0
Prós: Food, spa and pool
Excelente
10,0
Excelente
8,0
Excelente
10,0
Prós: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Contras: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Excelente
9,7
Bom
6,2
Prós: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example). Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Contras: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
Excelente
9,7
Excelente
10,0
Bom
7,4
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
10,0
Excelente
8,0
Prós: Friendly stay all inclusive w 24 hour room service
Contras: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
Excelente
10,0
Excelente
8,0
Prós: Fantastic staff!! Great food and lots of entertainment...
Contras: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
Regular
4,8
Prós: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Contras: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
Excelente
9,1
Prós: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Contras: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
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Nota geral 8,2 Excelente
Baseado em 189 avaliações
Todos
- Todos
- Famílias com pré-adolescentes
- Famílias com crianças pequenas
- Famílias
- Casais maduros
- Casais jovens
- Casais
- Grupos
- Viajantes desacompanhados
- Viajantes a negócios
Excelente
8,0
Regular
5,7
Prós: All of the staff was nice.
Contras: The food. No flavor. The elevators kept breaking down. The entire facility needs to updated.
Excelente
8,2
Prós: the ocean view from the room was beautiful .
Contras: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.
Bom
7,4
Bom
7,7
Prós: We like the food....it was amazing!!! Lots to chose from.
Contras: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...
Excelente
10,0
Prós: Atención, comida, ubicación
Excelente
9,4
Prós: Beautiful place and great services!
Contras: The only bad thing is that we waited almost 3 hours to get our room ready.
Regular
5,7
Prós: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Contras: Food was average at best Bars were open sporadically When it rained it was like walking through a rainforest--only problem was I was indoors!
Nota geral 8,1 Excelente
Baseado em 40 avaliações
Todos
- Todos
- Casais jovens
- Grupos
- Viajantes desacompanhados
Excelente
10,0
Prós: Great location, very modern property, all representatives were fabulous. Excellent safety precautions in place! They worked diligently to sanitize things throughout the day and night!
Contras: While food is certainly in abundance we were limited to certain items repeated each day that were 'good to us'. Much of the food was just not to our liking. If your party books 2 rooms try to get them adjoining, at least then when you hear every conversation through that door it will be people you know, otherwise you will hear someone else's baby or party or TV show.
Excelente
10,0
Prós: As expected, brilliant
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