Os melhores resorts em Cancún
Em Cancun (na área de Zona Hotelera), Grand Fiesta Americana Coral Beach Cancun está a poucos passos de Forum Beach e Praia Caracol. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado do hotel para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 9,2 Excelente
Baseado em 3.589 avaliações
Todos
- Todos
- Famílias
- Casais
Bom
6,0
Prós: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.
Excelente
9,0
Prós: Service was fantastic! Pool is beautiful. Beach is gentle. Room is beautiful, spacious and well appointed. Supermarket, pharmacy and restaurants nearby. Plenty of loungers by the pool and beach. Would definitely stay there again.
Excelente
10,0
Prós: Beautiful hotel and amenities!! Staff was very courteous and well trained.
Excelente
10,0
Prós: Everything!
Excelente
10,0
Prós: The staff was very friendly! The cleanest place I have ever stayed! Everywhere you looked, staff was cleaning. Considering my wife and I are clean freaks, it was wonderful! Beautiful facilities! Will go back!
Ruim
1,0
Prós: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.
OK
5,4
Prós: Nice pool good location
Excelente
8,0
Prós: Location and pools
Excelente
10,0
Prós: very professional staff
Excelente
8,3
Prós: Everything was amazing
Excelente
8,8
Prós: Nice view to the ocean Comfy beds
Excelente
10,0
Prós: Beautiful, elegant hotel. The Spa here is outstanding, truly a unique experience. The staff is very welcoming and caters to all/any needs or desires.
Detalhes
Avaliações
Nota geral 9,2 Excelente
Baseado em 3.589 avaliações
Localização
9,4
Centro de Bem-Estar/Spa
9,2
Serviço
9,2
Piscina
9,1
Praia
9,0
Comodidades
8,9
Limpeza
8,8
Quarto
8,7
Comida
8,3
Café da manhã
8,2
Conforto
8,2
Atmosfera
7,2
Internet
7,1
Custo Benefício
5,9
Centro de Bem-Estar/Spa
9,4
Localização
9,2
Piscina
9,0
Serviço
8,9
Limpeza
8,8
Comodidades
8,7
Conforto
8,6
Praia
8,6
Quarto
8,5
Café da manhã
8,4
Custo Benefício
5,9
Localização
9,5
Serviço
9,3
Centro de Bem-Estar/Spa
9,1
Comodidades
8,9
Piscina
8,8
Quarto
8,6
Conforto
8,5
Custo Benefício
5,7
6,0 Bom
Prós: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.
Contras: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.
9,0 Excelente
Prós: Service was fantastic! Pool is beautiful. Beach is gentle. Room is beautiful, spacious and well appointed. Supermarket, pharmacy and restaurants nearby. Plenty of loungers by the pool and beach. Would definitely stay there again.
Contras: No a la carte breakfast options other than room service. Food is on the pricey side. There were a few stairs in the room that could be difficult for a disabled guest.
10,0 Excelente
Prós: Beautiful hotel and amenities!! Staff was very courteous and well trained.
Contras: Nothing
10,0 Excelente
Prós: Everything!
Contras: The spa was overpriced even with coupon book, go across the street for half the price
10,0 Excelente
Prós: The staff was very friendly! The cleanest place I have ever stayed! Everywhere you looked, staff was cleaning. Considering my wife and I are clean freaks, it was wonderful! Beautiful facilities! Will go back!
Contras: I chose this facility in large part due to their spa facilities. This trip was for my wife's birthday and I wanted her to spend an entire day getting pampered! Much to our shock, when we went to the spa, we were informed it was closed both days (Saturday and Sunday) we were going to be there. That was very upsetting.
1,0 Ruim
Prós: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.
Contras: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.
5,4 OK
Prós: Nice pool good location
Contras: Was really looking forward to the spa and when we arrived it was under maintenance and they didn’t even tell us! Only one hairdresser for such a huge resort! Had to go out and find a hair salon!!
8,0 Excelente
Prós: Location and pools
Contras: Everything wasn't included. For a higher price but everything included would be great.
10,0 Excelente
Prós: very professional staff
Contras: nothing
8,3 Excelente
Prós: Everything was amazing
Contras: The spa was close for 3 days
8,8 Excelente
Prós: Nice view to the ocean Comfy beds
Contras: Party Zone nearby the hotel, disgusting offendive promotors
10,0 Excelente
Prós: Beautiful, elegant hotel. The Spa here is outstanding, truly a unique experience. The staff is very welcoming and caters to all/any needs or desires.
Contras: Breakfast buffet seems very expensive. Other hotel restaurant were very reasonable and delicious.
Em Cancun (na área de Zona Hotelera), Grand Fiesta Americana Coral Beach Cancun está a poucos passos de Forum Beach e Praia Caracol. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado do hotel para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Esta jóia arquitetónica está numa localização privilegiada, a minutos das principais atrações de Cancun. Este hotel dispõe de um centro de convenções e espaço exterior para eventos e actividades sociais. Conta com 5 restaurantes, um snack-bar, bar de desporto, sala de gelados, e bar de charutos. Por uma taxa extra, os hóspedes podem usar as salas de reuniões, o campo de golfe, planeamento de casamentos, spa e salão de beleza, serviço de baby-sitter, lavandaria, acesso à Internet e assistência médica 24 horas. Além do átrio com elevadores, também há um salão de cabeleireiro, e clube infantil.
Nota geral 9,1 Excelente
Baseado em 8.622 avaliações
Todos
- Todos
- Famílias
- Casais
- Individuais
Bom
7,9
Prós: Show at night was fantastic!
Excelente
10,0
Prós: Friendliness of staff/drinks/food/beach/pools
Excelente
9,6
Prós: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.
Excelente
8,8
Prós: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.
Excelente
10,0
Prós: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
OK
5,4
Prós: the Swiming pools are good. Staff in swimming pools are good.
OK
4,6
Prós: Some of the staff people were very nice.
Excelente
9,4
Prós: MAR
comida
ambiente
atendimento na piscina
Bom
7,5
Prós: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.
Excelente
8,3
Prós: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.
Excelente
10,0
Prós: We were very pleased with every aspect our stay at the Iberostar Cancun.
Excelente
10,0
Prós: Everything!
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 8.622 avaliações
Serviço
9,2
Localização
9,1
Internet
8,7
Piscina
8,7
Atmosfera
8,1
Café da manhã
7,9
Quarto
7,4
Comida
7,4
Localização
8,6
Piscina
8,4
Serviço
8,4
Café da manhã
8,0
Atmosfera
6,9
Comida
5,8
Quarto
5,5
Conforto
4,3
Serviço
9,3
Localização
9,0
Piscina
8,8
Limpeza
8,2
Quarto
8,0
Comida
7,4
Serviço
9,2
Praia
8,6
Comida
7,6
Quarto
6,8
7,9 Bom
Prós: Show at night was fantastic!
Contras: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.
10,0 Excelente
Prós: Friendliness of staff/drinks/food/beach/pools
Contras: Some things weren’t fixed soon/had to report several times.
9,6 Excelente
Prós: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.
Contras: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.
8,8 Excelente
Prós: The all staff area’s is very humble except front desk staff. Monica from the Antiguo Lago restaurant is very nice person and complacent.
Contras: The front desk staff they don't have empathy.
10,0 Excelente
Prós: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Contras: No top shelf alcohol choices.
5,4 OK
Prós: the Swiming pools are good. Staff in swimming pools are good.
Contras: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all
4,6 OK
Prós: Some of the staff people were very nice.
Contras: 1. I paid to much money for my kids. I traveled by myself with my two daughters and paid for three adults. 2. The bathtub was broken. 3. The pools were dirty, I asked twice the staff to clean the pool. 4. The TV in the room didn’t work well. 5. Some of the staff were not to nice. 6. I though that the hotel will make a big effort to fulfill our expectations due to the conditions of the sea and the security problems the have in Cancun.
9,4 Excelente
Prós: MAR
comida
ambiente
atendimento na piscina
Contras: Dentro do hotel e nos quartos a limpeza é excelente, na área externa também.
Creio que devem dar mais atenção a limpeza da piscina onde fica o bar, pois teve um dias de manhã que tinha limão, copo, e outras sujeiras na água e acabei me sentindo mal de permanecer.
7,5 Bom
Prós: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.
Contras: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.
8,3 Excelente
Prós: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.
Contras: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.
10,0 Excelente
Prós: We were very pleased with every aspect our stay at the Iberostar Cancun.
Contras:
10,0 Excelente
Prós: Everything!
Contras: Loved it all
Esta jóia arquitetónica está numa localização privilegiada, a minutos das principais atrações de Cancun. Este hotel dispõe de um centro de convenções e espaço exterior para eventos e actividades sociais. Conta com 5 restaurantes, um snack-bar, bar de desporto, sala de gelados, e bar de charutos. Por uma taxa extra, os hóspedes podem usar as salas de reuniões, o campo de golfe, planeamento de casamentos, spa e salão de beleza, serviço de baby-sitter, lavandaria, acesso à Internet e assistência médica 24 horas. Além do átrio com elevadores, também há um salão de cabeleireiro, e clube infantil.
No centro de uma das zonas mais turísticas de Cancun, junto a uma praia de areia branca e águas turquesa, aguardam uma série de excelentes comodidades: piscinas, jacuzzi, solário, spa, ginásio, banho turco, e uma longa praia de águas tépidas. No hotel, há vários restaurantes temáticos e um buffet. Uma longa lista de actividades para toda a família: animação diária para todas as idades (Riuland para as crianças), golfe, campos de ténis, desportos aquáticos, e animação nocturna (espetáculos e música ao vivo) para os adultos.
Nota geral 9,1 Excelente
Baseado em 6.535 avaliações
Todos
- Todos
- Famílias
- Casais
Bom
7,0
Prós: The hotel was beautiful and the location was perfect!
Excelente
10,0
Prós: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.
Excelente
10,0
Prós: Very clean and up to date. Professional friendly staff.
Excelente
10,0
Prós: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.
Excelente
8,0
Prós: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)
OK
5,7
Prós: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
OK
5,0
Prós: The staff
Excelente
10,0
Prós: The architect the people where so friendly and kind
Bom
7,0
Prós: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.
OK
5,0
Prós: The waiters at the restaurant made it feel like home.
OK
5,0
Prós: The hotel was decorated nicely. The room was adequate as well.
Excelente
10,0
Prós: excelente lugar muy completo dispuesto a repetir la experiencia.
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 6.535 avaliações
Internet
9,3
Serviço
8,9
Localização
8,7
Custo Benefício
8,6
Comodidades
8,4
Limpeza
7,7
Café da manhã
7,6
Quarto
7,4
Serviço
8,7
Localização
8,7
Custo Benefício
8,6
Limpeza
7,9
Piscina
7,7
Quarto
5,9
Conforto
4,9
Serviço
9,0
Comida
8,6
Praia
8,6
Localização
8,6
Piscina
8,3
Limpeza
8,0
Quarto
7,5
Bar e Bebidas
7,1
Conforto
6,1
7,0 Bom
Prós: The hotel was beautiful and the location was perfect!
Contras:
10,0 Excelente
Prós: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.
Contras: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.
10,0 Excelente
Prós: Very clean and up to date. Professional friendly staff.
Contras: I can't think of anything that we didn't like.
10,0 Excelente
Prós: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.
Contras: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.
8,0 Excelente
Prós: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)
Contras: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!
5,7 OK
Prós: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
Contras: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.
5,0 OK
Prós: The staff
Contras: Outdated. Rooms sub par. Allow smoking
10,0 Excelente
Prós: The architect the people where so friendly and kind
Contras: No nothing at all
7,0 Bom
Prós: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.
Contras: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!
5,0 OK
Prós: The waiters at the restaurant made it feel like home.
Contras: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us
5,0 OK
Prós: The hotel was decorated nicely. The room was adequate as well.
Contras: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.
10,0 Excelente
Prós: excelente lugar muy completo dispuesto a repetir la experiencia.
Contras:
No centro de uma das zonas mais turísticas de Cancun, junto a uma praia de areia branca e águas turquesa, aguardam uma série de excelentes comodidades: piscinas, jacuzzi, solário, spa, ginásio, banho turco, e uma longa praia de águas tépidas. No hotel, há vários restaurantes temáticos e um buffet. Uma longa lista de actividades para toda a família: animação diária para todas as idades (Riuland para as crianças), golfe, campos de ténis, desportos aquáticos, e animação nocturna (espetáculos e música ao vivo) para os adultos.
Nota geral 9,1 Excelente
Baseado em 6.004 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
9,6
Prós: Everything was excellent with this resort. Food, drink, staff and location were perfect
Excelente
10,0
Prós: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
Excelente
10,0
Prós: The food was exceptional. Wide variety of options which was fantastic. The staff are super friendly and very accommodating wanting to help you in every way. Make you feel safe and relaxed and also nice that they remember your name. The room was perfect. Bed was so comfy I didn't want to get up some mornings. Also, each night would come back to curtains being drawn and a little treat left on the side which was yummy and thoughtful.
Excelente
10,0
Prós: Staff is friendly, and accommodating! The resort is beautiful and offers a wide variety of activities and food.
Excelente
10,0
Prós: The breakfast was exceptional. It was a buffet that was updated each day and they included a lot of variety on pan dulce. Make sure to visit the area below for some more food. The food in the hotel was all exceptional there's around 8 different restaurants. Fortunately, we were able to visit all of them. All the food was great. Make sure to make a reservation for the Argentinian restaurant.
Excelente
10,0
Prós: We celebrated our honeymoon here around first week of September. We selected this resort because they have a turtle conservation project (they look after the turtle eggs) within the property- which is really a plus point for us. We managed to relax and unwind during our stay here. Whenever we wanted to do some activities, the resort had some activities lined up for their guest- so we were not bored at all even if we stayed 3 straight days at the resort. The personal touches they offer, even without requesting, such as they gave us a "See you soon" cake on our last night's stay. It was really heartwarming! We didn't tell them we were leaving the next day. The service was outstanding. The resort staff were really making sure that the hotel lives up to its standards. We noticed hardwork the staff in the background- those cleaning the sun beds or those cleaning the escalators in the morning needed some praise as well. We are sure there are other staff in the background who makes sure the cleanliness of the resort is well maintained. Kudos to all the staff! The food was excellent as well! I have never felt so full in my life. Great variety of food and drink choices. Yes there is an ongoing works near the pool, hence the loud music to cover the drilling noises. But it didn't bother us. We were busy swimming, sun-bathing and eating by the pool. And oh, the beach was gorgeous! White sand and immaculate blue beach.
Excelente
10,0
Prós: Everything was perfect. The room service coffee and pastries were wonderful. The food, the restaurants, the drinks were also very good. Very friendly staff. Would love to come back again.
Excelente
10,0
Prós: Food options excellent. Staff courteous. Beautiful location and great service.
Excelente
10,0
Prós: I loved everything about my stay. Food is amazing. The staff are attentive and polite.
Excelente
9,6
Prós: Where to begin, exceptional stay here at the fiesta Americana CONDESA Cancun. From the moment we checked in to the moment we left the staff were impeccable and made us feel so welcome during our stay. Restaurant wise the Mexican was probably our favourite Restaurant. The pool is really good and the entertainment is there playing songs all day. The swim up bar is quality! If you want a beach day it's literally just off the hotel..whitest of sand. Overall my partner and i had a great time here celebrating our engagement
Excelente
10,0
Prós: beach so bad alot of seaweed
Ruim
1,0
Prós: Leaving.
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 6.004 avaliações
Serviço
9,0
Comida
8,8
Localização
8,8
Atmosfera
8,3
Limpeza
8,1
Piscina
8,0
Café da manhã
7,8
Quarto
7,7
Internet
7,4
Serviço
8,8
Localização
8,7
Comida
8,6
Comodidades
8,3
Atmosfera
8,3
Limpeza
7,8
Café da manhã
7,6
Quarto
7,3
Piscina
7,2
Localização
9,1
Serviço
8,7
Piscina
8,4
Comida
8,4
Limpeza
8,2
Custo Benefício
7,7
Atmosfera
7,7
Quarto
7,7
Bar e Bebidas
7,4
9,6 Excelente
Prós: Everything was excellent with this resort. Food, drink, staff and location were perfect
Contras: The only slight qibble was there should have been an adults only pool area
10,0 Excelente
Prós: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
Contras:
10,0 Excelente
Prós: The food was exceptional. Wide variety of options which was fantastic. The staff are super friendly and very accommodating wanting to help you in every way. Make you feel safe and relaxed and also nice that they remember your name. The room was perfect. Bed was so comfy I didn't want to get up some mornings. Also, each night would come back to curtains being drawn and a little treat left on the side which was yummy and thoughtful.
Contras: There isn't anything you can't love about this place. Only downside was the construction work was noisy when you are trying to relax around the pool but I took myself off to the beach instead. Also drinks should be served on the beach.
10,0 Excelente
Prós: Staff is friendly, and accommodating! The resort is beautiful and offers a wide variety of activities and food.
Contras: Music selection
10,0 Excelente
Prós: The breakfast was exceptional. It was a buffet that was updated each day and they included a lot of variety on pan dulce. Make sure to visit the area below for some more food. The food in the hotel was all exceptional there's around 8 different restaurants. Fortunately, we were able to visit all of them. All the food was great. Make sure to make a reservation for the Argentinian restaurant.
Contras:
10,0 Excelente
Prós: We celebrated our honeymoon here around first week of September. We selected this resort because they have a turtle conservation project (they look after the turtle eggs) within the property- which is really a plus point for us. We managed to relax and unwind during our stay here. Whenever we wanted to do some activities, the resort had some activities lined up for their guest- so we were not bored at all even if we stayed 3 straight days at the resort. The personal touches they offer, even without requesting, such as they gave us a "See you soon" cake on our last night's stay. It was really heartwarming! We didn't tell them we were leaving the next day. The service was outstanding. The resort staff were really making sure that the hotel lives up to its standards. We noticed hardwork the staff in the background- those cleaning the sun beds or those cleaning the escalators in the morning needed some praise as well. We are sure there are other staff in the background who makes sure the cleanliness of the resort is well maintained. Kudos to all the staff! The food was excellent as well! I have never felt so full in my life. Great variety of food and drink choices. Yes there is an ongoing works near the pool, hence the loud music to cover the drilling noises. But it didn't bother us. We were busy swimming, sun-bathing and eating by the pool. And oh, the beach was gorgeous! White sand and immaculate blue beach.
Contras: One thing though, we only stayed for less than a week and we did not get the chance to book to their steak house restaurant as it is always full. Would it be possible to be more flexible with this? We wanted to try it in our last few days but we were turned down. We told them that on certain day we were out and couldn't reserve on the dedicated time (2-3PM) but asked if they can accommodate us some other time. There should be something that could check if a guest has tried the restaurant during their stay. I am sure other guests are able to eat there more than once during their stay. Another reason for the 9 score was due to the fact that our toiletries was not topped up regularly. On our first day, we were inside the room when our room was supposed to get cleaned. So we asked the housekeeper to go back. Yes, he cleaned the room but didn't supply us with shampoo and soap, etc. We have to ring the operator to request for extra supply after realising the next day that we do not have enough toiletries. The staff took 30-45 mins. to deliver it to our room. As we were keen to get moving on our second day, my husband has to go down to the reception to request for toiletries again. Not realising that it has been delivered. A minor mishap, but better communication among staff will help improve this.
10,0 Excelente
Prós: Everything was perfect. The room service coffee and pastries were wonderful. The food, the restaurants, the drinks were also very good. Very friendly staff. Would love to come back again.
Contras: Nothing!
10,0 Excelente
Prós: Food options excellent. Staff courteous. Beautiful location and great service.
Contras:
10,0 Excelente
Prós: I loved everything about my stay. Food is amazing. The staff are attentive and polite.
Contras:
9,6 Excelente
Prós: Where to begin, exceptional stay here at the fiesta Americana CONDESA Cancun. From the moment we checked in to the moment we left the staff were impeccable and made us feel so welcome during our stay. Restaurant wise the Mexican was probably our favourite Restaurant. The pool is really good and the entertainment is there playing songs all day. The swim up bar is quality! If you want a beach day it's literally just off the hotel..whitest of sand. Overall my partner and i had a great time here celebrating our engagement
Contras: Nothing
10,0 Excelente
Prós: beach so bad alot of seaweed
Contras: its so good hotel put the beach so bad not clean at all alot of seaweed
1,0 Ruim
Prós: Leaving.
Contras: Nearly everything, bad food, room stunk and ac was lacking, common areas had a generally low quality appearance, service was mediocre. The hotel front desk and management are unaccomodating.
Nota geral 9,1 Excelente
Baseado em 5.895 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
10,0
Prós: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Excelente
10,0
Prós: Literally quite everything!
Excelente
10,0
Prós: everything is perfect
Excelente
10,0
Prós: Everyone was very welcomeing
Excelente
10,0
Prós: evrything! the best hotel ever.
Excelente
10,0
Prós: Every thing!! Amazing Hotel!!! Great rooms. We were upgrade to a very big and with 2 sides of view to the Oacean! The French Restaurant was the best. In the Thai restaurant choose the Bar menu. Much better and full of fun. The staff great. The view from everywhere in a sunny weather is Heavennnnn
Excelente
10,0
Prós: Very nice staff. Variety of things to do. The french Restaurant
Excelente
10,0
Prós: Location, restaurants, customer service, and amenities far exceeded my expectations.
Excelente
10,0
Prós: Excellent place to relax and to have fun! Food and service were amazing, specially in the French restaurant.
Excelente
10,0
Prós: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.
Excelente
10,0
Prós: The service was spectacular, the rooms were beautiful, great location, loved this hotel. One of the best that I've stayed in!
Excelente
10,0
Prós: 1st class all inclusive paradise- great facilities and pools Nice private beach, adjacent to the lighthouse, great coffeehouse
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 5.895 avaliações
Internet
9,5
Localização
9,3
Centro de Bem-Estar/Spa
9,0
Atmosfera
9,0
Piscina
8,8
Comodidades
8,8
Café da manhã
8,6
Serviço
8,6
Quarto
8,5
Praia
9,0
Localização
8,9
Atmosfera
8,8
Café da manhã
8,7
Piscina
8,6
Serviço
8,4
Quarto
7,8
Limpeza
7,7
Comida
6,9
Localização
9,3
Centro de Bem-Estar/Spa
9,1
Praia
9,1
Piscina
9,0
Atmosfera
8,7
Comodidades
8,7
Serviço
8,0
Custo Benefício
7,9
Quarto
7,7
Comida
7,3
Conforto
6,2
10,0 Excelente
Prós: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Contras: Absolutely nothing, would go back again, in a heartbeat!!!
10,0 Excelente
Prós: Literally quite everything!
Contras: Nope!
10,0 Excelente
Prós: everything is perfect
Contras: none
10,0 Excelente
Prós: Everyone was very welcomeing
Contras:
10,0 Excelente
Prós: evrything! the best hotel ever.
Contras: nothing
10,0 Excelente
Prós: Every thing!! Amazing Hotel!!! Great rooms. We were upgrade to a very big and with 2 sides of view to the Oacean! The French Restaurant was the best. In the Thai restaurant choose the Bar menu. Much better and full of fun. The staff great. The view from everywhere in a sunny weather is Heavennnnn
Contras: Amazing Hotel!!! Nothing!
10,0 Excelente
Prós: Very nice staff. Variety of things to do. The french Restaurant
Contras: The food in the grill Restaurant was bad. Not enough racks in the bathroom
10,0 Excelente
Prós: Location, restaurants, customer service, and amenities far exceeded my expectations.
Contras: N/A
10,0 Excelente
Prós: Excellent place to relax and to have fun! Food and service were amazing, specially in the French restaurant.
Contras:
10,0 Excelente
Prós: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.
Contras: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.
10,0 Excelente
Prós: The service was spectacular, the rooms were beautiful, great location, loved this hotel. One of the best that I've stayed in!
Contras:
10,0 Excelente
Prós: 1st class all inclusive paradise- great facilities and pools Nice private beach, adjacent to the lighthouse, great coffeehouse
Contras: Asian restaurant, no option for coffee and tea in the room
Oferecendo vista para o Mar do Caribe e a Lagoa Nichupté, o Secrets The Vine Cancun Resort & Spa, com classificação 4 Diamantes AAA, está localizado na Kukulkan Boulevard. Este hotel elegante dispõe de 6 restaurantes, 3 piscinas ao ar livre e um spa. Os quartos do Secrets The Vine Cancun Resort & Spa são espaçosos e possuem ar-condicionado, decoração moderna e encantadora, uma TV de tela plana, um tablet interativo e vista para o mar. Você pode relaxar no spa, com saunas seca e a vapor. Além disso, você pode usufruir de tratamentos de hidroterapia e de beleza. Um salão de beleza e uma academia estão disponíveis. O The Vine desenvolveu um aplicativo exclusivo de conectividade gratuito para os hóspedes. Com este aplicativo, você pode fazer chamadas ilimitadas e enviar mensagens gratuitamente para qualquer lugar do mundo a partir do seu próprio celular e tablet. Você pode também desfrutar de pratos internacionais no restaurante em estilo buffet do resort. As opções gourmet à la carte incluem pratos asiáticos de fusão, bem como culinárias italiana, mexicana, peruana e mediterrânea. Na região, você pode fazer passeios de bicicleta, mergulho com cilindro e pesca submarina. O campo de golfe mais próximo fica a 10 minutos de carro deste resort. O resort está situado a 14 km do centro de Cancún e a 15 minutos de carro do Aeroporto Internacional de Cancún.
Nota geral 9,1 Excelente
Baseado em 4.425 avaliações
Todos
- Todos
- Casais
- Famílias
Excelente
10,0
Prós: Our stay was amazing! We upgraded to the Junior Suite preferred club and it was definitely worth it, the preferred pool was much more relaxing and nice with a great view of the ocean and the staff were very nice and attentive. The room was spacious with an amazing view and the food was insane at all the restaurants. I would definitely come back to this resort!!
Excelente
10,0
Prós: Secrets The Vine was simply BEAUTIFUL the staff was great and they took care of us. I missed my ride for my tour Secrets Concierge made sure I got there. My friend left her phone on a van after a tour and Secrets made sure she got her phone back. The tour company met us at the airport with her phone.
Excelente
9,0
Prós: The customer service (the people) were very friendly. The food was amazing. We felt very safe.
Excelente
10,0
Prós: Beautiful place and friendly staff.. EXCELLENT ..
Excelente
10,0
Prós: Everything is good...
Excelente
10,0
Excelente
10,0
Prós: Being fairly close to everything we needed!
Bom
7,0
Prós: Upgraded room means better service
Excelente
10,0
Prós: The stafff the hospitality. The food drinks cleanliness everything
Bom
6,7
Prós: Beautiful property Staff are kind and gracious. Great coffee and pastry bar. Dragons delivered good Mongolian beef. Preferred club lounge worth the additional price. Spa was heavenly. Nice swim beach.
Excelente
10,0
Prós: Very nice hotel, great staff and amenities.
Excelente
9,0
Prós: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 4.425 avaliações
Limpeza
9,0
Atmosfera
9,0
Localização
8,9
Comodidades
8,7
Serviço
8,7
Café da manhã
8,6
Quarto
8,5
Comida
7,9
Internet
6,9
Quarto
9,1
Limpeza
8,9
Localização
8,9
Café da manhã
8,7
Serviço
8,7
Atmosfera
8,6
Comodidades
8,6
Centro de Bem-Estar/Spa
8,3
Bar e Bebidas
7,2
Limpeza
9,1
Serviço
9,1
Localização
9,1
Piscina
8,5
Atmosfera
8,4
Comodidades
8,4
Quarto
8,3
Comida
8,0
10,0 Excelente
Prós: Our stay was amazing! We upgraded to the Junior Suite preferred club and it was definitely worth it, the preferred pool was much more relaxing and nice with a great view of the ocean and the staff were very nice and attentive. The room was spacious with an amazing view and the food was insane at all the restaurants. I would definitely come back to this resort!!
Contras:
10,0 Excelente
Prós: Secrets The Vine was simply BEAUTIFUL the staff was great and they took care of us. I missed my ride for my tour Secrets Concierge made sure I got there. My friend left her phone on a van after a tour and Secrets made sure she got her phone back. The tour company met us at the airport with her phone.
Contras:
9,0 Excelente
Prós: The customer service (the people) were very friendly. The food was amazing. We felt very safe.
Contras: The Dragon restaurant in the hotel.
10,0 Excelente
Prós: Beautiful place and friendly staff.. EXCELLENT ..
Contras:
10,0 Excelente
Prós: Everything is good...
Contras: At the beach side there is only two people serving all customers, that's the thing I didn't like because it take too long time to order service.
10,0 Excelente
Prós:
Contras: I wish there was more exciting music at the pool
10,0 Excelente
Prós: Being fairly close to everything we needed!
Contras: Some of the food choices
7,0 Bom
Prós: Upgraded room means better service
Contras: Restrictions on dinner based on your shoes
10,0 Excelente
Prós: The stafff the hospitality. The food drinks cleanliness everything
Contras: Dj needs to play more variety of music. Pop, rap, r-n-b
6,7 Bom
Prós: Beautiful property Staff are kind and gracious. Great coffee and pastry bar. Dragons delivered good Mongolian beef. Preferred club lounge worth the additional price. Spa was heavenly. Nice swim beach.
Contras: General problem with food production and delivery. Sports bar very old grease taste to wings. Buffet rooms very hot and food appeared recycled from prior day or not at sufficient hot or cold temps. Italian restaurant delivered cold undercooked salmon when crispy well done requested. By the last night 2 in our party were out with food poisoning. Sugar ants everywhere in the rooms.
10,0 Excelente
Prós: Very nice hotel, great staff and amenities.
Contras: The food can definitely use improvement
9,0 Excelente
Prós: Gorgeous resort with good food and good service. It's a luxury all-inclusive resort.
Contras: Glass stall bathrooms in the rooms offered no privacy. Also, the poolside entertainment was sporadic. Would be better if music was played at just one of the 4 pools theoughout the day.
Oferecendo vista para o Mar do Caribe e a Lagoa Nichupté, o Secrets The Vine Cancun Resort & Spa, com classificação 4 Diamantes AAA, está localizado na Kukulkan Boulevard. Este hotel elegante dispõe de 6 restaurantes, 3 piscinas ao ar livre e um spa. Os quartos do Secrets The Vine Cancun Resort & Spa são espaçosos e possuem ar-condicionado, decoração moderna e encantadora, uma TV de tela plana, um tablet interativo e vista para o mar. Você pode relaxar no spa, com saunas seca e a vapor. Além disso, você pode usufruir de tratamentos de hidroterapia e de beleza. Um salão de beleza e uma academia estão disponíveis. O The Vine desenvolveu um aplicativo exclusivo de conectividade gratuito para os hóspedes. Com este aplicativo, você pode fazer chamadas ilimitadas e enviar mensagens gratuitamente para qualquer lugar do mundo a partir do seu próprio celular e tablet. Você pode também desfrutar de pratos internacionais no restaurante em estilo buffet do resort. As opções gourmet à la carte incluem pratos asiáticos de fusão, bem como culinárias italiana, mexicana, peruana e mediterrânea. Na região, você pode fazer passeios de bicicleta, mergulho com cilindro e pesca submarina. O campo de golfe mais próximo fica a 10 minutos de carro deste resort. O resort está situado a 14 km do centro de Cancún e a 15 minutos de carro do Aeroporto Internacional de Cancún.
Este hotel de adultos fica no centro da célebre zona de hotéis de Cancun, perto dos melhores centros comerciais, restaurantes, e vida noturna que a cidade oferece, e a apenas 15 minutos da baixa. As instalações incluem um café, bar, cabeleireiro, sala de TV, salas de conferências, Wi-Fi, e serviço de lavandaria (taxa adicional). Tudo isto, combinado com a excelente localização, tornam este hotel ideal para negócios, e lazer.
Nota geral 9,1 Excelente
Baseado em 3.465 avaliações
Todos
- Todos
- Casais
- Famílias
Excelente
10,0
Prós: Staff was always friendly and very attentive. Beautiful resort.
Excelente
9,6
Prós: The customer service was amazing. The property was in the best location with limitless entertainment. Everything was awesome!
Excelente
10,0
Prós: Friendly staff, every room had a wonderful ocean front view, food, food, food!
Excelente
10,0
Prós: Right on the beach, staff is very helpful and attentive. Resturants are great! The cafe with the ice cream and all.kinds of different desserts was awesome! The rooms all have great views. The rooms are great to lounge around on the patio or swim up pool.
Excelente
10,0
Prós: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Excelente
10,0
Prós: What's not to like! The staff is amazing. Highly recommend the Hyatt Zilara.
Medíocre
3,0
Prós: LOTS ACTIVITIES.
Excelente
10,0
Prós: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.
Excelente
10,0
Prós: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
Excelente
10,0
Prós: Different foods at all time! Always something to do!
Excelente
10,0
Prós: All was well !
Excelente
9,6
Prós: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 3.465 avaliações
Café da manhã
9,4
Localização
9,0
Serviço
8,9
Limpeza
8,8
Centro de Bem-Estar/Spa
8,4
Comida
8,4
Quarto
8,1
Internet
4,0
Serviço
9,4
Localização
8,8
Quarto
8,4
Centro de Bem-Estar/Spa
8,3
Comodidades
8,0
Bar e Bebidas
6,8
Localização
9,1
Limpeza
9,0
Serviço
8,9
Centro de Bem-Estar/Spa
8,3
Comodidades
8,2
Quarto
7,5
Piscina
7,4
10,0 Excelente
Prós: Staff was always friendly and very attentive. Beautiful resort.
Contras:
9,6 Excelente
Prós: The customer service was amazing. The property was in the best location with limitless entertainment. Everything was awesome!
Contras: It was tad dated but everything else was so good it didn’t matter much!
10,0 Excelente
Prós: Friendly staff, every room had a wonderful ocean front view, food, food, food!
Contras:
10,0 Excelente
Prós: Right on the beach, staff is very helpful and attentive. Resturants are great! The cafe with the ice cream and all.kinds of different desserts was awesome! The rooms all have great views. The rooms are great to lounge around on the patio or swim up pool.
Contras:
10,0 Excelente
Prós: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Contras: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .
10,0 Excelente
Prós: What's not to like! The staff is amazing. Highly recommend the Hyatt Zilara.
Contras:
3,0 Medíocre
Prós: LOTS ACTIVITIES.
Contras: SOME RESTAURANTS NEED FEE, AND POOR STAFF EXPERIENCE. SO MANY REPAIR. ROOM IS OLD AND DIRTY
10,0 Excelente
Prós: Couldn't ask for a better property. The food, the drinks cleanliness, attention to detail and service.
Contras: Nothing to not like about this property
10,0 Excelente
Prós: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
Contras:
10,0 Excelente
Prós: Different foods at all time! Always something to do!
Contras: Pillows and mattresses way too soft! Bathrooms I hotel had no hooks for purses, etc. Water aerobic classes cancelled at different times and students had no way of knowing this!!
10,0 Excelente
Prós: All was well !
Contras: N/A
9,6 Excelente
Prós: The variety of food and drinks available were excellent The service by the waiters and bartender was impeccable. Our rooms and facilities was well maintained .
Contras: Constant upselling, do you want to rent a cabana, do you want to book a massage, do you want to schedule an excursion?? All day every day upselling.
Este hotel de adultos fica no centro da célebre zona de hotéis de Cancun, perto dos melhores centros comerciais, restaurantes, e vida noturna que a cidade oferece, e a apenas 15 minutos da baixa. As instalações incluem um café, bar, cabeleireiro, sala de TV, salas de conferências, Wi-Fi, e serviço de lavandaria (taxa adicional). Tudo isto, combinado com a excelente localização, tornam este hotel ideal para negócios, e lazer.
**Descontos progressivos: quanto antes reservar, maior o desconto que irá ganhar. Válido para reservas com check-in até Julho de 2020.** Localizado na Boulevard Kukulcán, na zona hoteleira e com acesso direto à praia, o Live Aqua Cancún é apenas para adultos, fica a 10 minutos de carro da região de casas noturnas e dos restaurantes em Cancún e a 19,5 km do Aeroporto Internacional de Cancún. Dispõe de piscina, refeições e bebidas incluídas, além de banheira de hidromassagem, sauna e sala de massagem. Todos os quartos estão equipados com ar-condicionado, Wi-Fi gratuito, TV LCD a cabo, frigobar e cofre eletrônico, juntamente com banheiro com banheira e chuveiro independentes, amenidades de banho e secador de cabelo. Podem oferecer vista ao jardim, lateral ao mar ou à praia. Alguns contam com varanda ou acesso ao Aqual Lounge Club, com bebidas premium e serviço de concierge privativo. Entre as comodidades do Live Aqua incluem-se estacionamento gratuito, academia, quadra de tênis e salas de reuniões e eventos. A equipe bilíngüe está disponível 24h para auxiliá-lo com dicas turísticas, serviço de traslado por uma taxa e aluguel de carros. O estabelecimento abriga 5 bares e 7 restaurantes que oferecem pratos buffet e de especialidades. O Restaurante Site serve refeições temáticas no estilo buffet, enquanto o Hidden Garden e o MB Restaurant dispõem de opções de fusão e de autor para o jantar, mediante reserva antecipada. O Live Aqua Beach Resort Cancún encontra-se a 300 m da Isla Shopping Village. O Píer, de onde partem os barcos para a Isla Mujeres, encontra-se a 20 minutos de carro.
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Nota geral 9,1 Excelente
Baseado em 3.030 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
10,0
Prós: The location is great,PARADISE! This is the best location i have ever stayed in my life,i dont fiind my words to expresse my gratitude for all the stuff. I can name Marco from the breakfast,Alan and Alicia from management team,Javier also. First time in Cancun for me defintly not last and defintly i will come back here.
Excelente
8,8
Prós: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!
Excelente
9,6
Prós: The breakfast was excellent and the hidden garden restaurant..amazing
Excelente
9,6
Excelente
10,0
Prós: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Excelente
8,8
Prós: This hotel is one of the better ones from our experience of inclusive hotels around the world. Location is great with proximity to beach and shopping malls. Room is clean and modern. A good variety of restaurants. Pools aren't the largest but comfortable (not too crowded) to swim in. I especially like the fact it's adult-only, making the hotel much quieter.
Excelente
9,6
Prós: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout
Bom
7,0
Prós: The food was amazing
Excelente
10,0
Prós: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)
Excelente
9,2
Prós: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).
Excelente
9,6
Prós: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!
Excelente
9,6
Prós: Very nice room with the most comfortable bed we had ever had, nice view. Great room service and pool concierges were awesome. The hidden garden restaurante was really delicious.
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 3.030 avaliações
Praia
9,5
Serviço
9,0
Internet
9,0
Piscina
8,9
Localização
8,9
Limpeza
8,8
Centro de Bem-Estar/Spa
8,8
Café da manhã
8,8
Atmosfera
8,7
Quarto
8,6
Bar e Bebidas
5,8
Praia
9,6
Piscina
9,3
Localização
9,1
Limpeza
8,9
Serviço
8,9
Quarto
8,8
Atmosfera
8,7
Centro de Bem-Estar/Spa
8,6
Café da manhã
8,3
Comodidades
7,8
Praia
9,5
Serviço
9,3
Localização
9,0
Centro de Bem-Estar/Spa
8,9
Limpeza
8,9
Quarto
8,5
10,0 Excelente
Prós: The location is great,PARADISE! This is the best location i have ever stayed in my life,i dont fiind my words to expresse my gratitude for all the stuff. I can name Marco from the breakfast,Alan and Alicia from management team,Javier also. First time in Cancun for me defintly not last and defintly i will come back here.
Contras: There is absolut nothing to complain about.
8,8 Excelente
Prós: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!
Contras: Only 1 breakfast restaurant choice
9,6 Excelente
Prós: The breakfast was excellent and the hidden garden restaurant..amazing
Contras: The first day the housekeeking didnt clean our room.
9,6 Excelente
Prós:
Contras: Food
10,0 Excelente
Prós: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Contras: that I couldn't stay longer
8,8 Excelente
Prós: This hotel is one of the better ones from our experience of inclusive hotels around the world. Location is great with proximity to beach and shopping malls. Room is clean and modern. A good variety of restaurants. Pools aren't the largest but comfortable (not too crowded) to swim in. I especially like the fact it's adult-only, making the hotel much quieter.
Contras: (1) Depending on when you go to the pool, the beach chairs may not be sufficient. It's also obvious that some towels were left on the chair giving people the impression it's occupied while the guest has already left. (2) Dinner at the MB restaurant was a bit disappointing - "catch of the day" tastes quite fishy (the not-so-good type of fishy), and we chewed into a lot of fish scales. (3) Overall we got help when needed and asked, but i did not experience the "superb hospitality" or any "special touches" that this hotel was so often commented on, despite I made it clear at booking that we were celebrating an anniversary. Perhaps because we were staying only 1 night, and the hotel staff would focus more on people who stay longer. Not that we are super upset about it, just different vs my expectation.
9,6 Excelente
Prós: The staff are all very friendly, pools are fantastic, free foot massage with cabana was very relaxing, love the spa-like aroma throughout
Contras: Schedule of events and restaurant options not always accurate
7,0 Bom
Prós: The food was amazing
Contras: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.
10,0 Excelente
Prós: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)
Contras: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .
9,2 Excelente
Prós: There was beautiful view to the ocean, nice beach and pool area, nice sunny weather. there are many possibility to have an excursion (snorkeling, maya ruins, etc).
Contras:
9,6 Excelente
Prós: Never thought that this hotel will be so good! Italian, Japanese, Mexican and allot more food! The variety is big. You will not get hungry. 24 hours room service works fine. Room + hotel is very clean! They cleaned my room 2-3 times a day! Wifi is great!
Contras: Nothing
9,6 Excelente
Prós: Very nice room with the most comfortable bed we had ever had, nice view. Great room service and pool concierges were awesome. The hidden garden restaurante was really delicious.
Contras: There is a cabans on the pool and Beach for extra charge which was a bit disapointing, the mb restaurante is not that good as the others and deserts where not good. We would prefer more fresh salads at breakfest.
**Descontos progressivos: quanto antes reservar, maior o desconto que irá ganhar. Válido para reservas com check-in até Julho de 2020.** Localizado na Boulevard Kukulcán, na zona hoteleira e com acesso direto à praia, o Live Aqua Cancún é apenas para adultos, fica a 10 minutos de carro da região de casas noturnas e dos restaurantes em Cancún e a 19,5 km do Aeroporto Internacional de Cancún. Dispõe de piscina, refeições e bebidas incluídas, além de banheira de hidromassagem, sauna e sala de massagem. Todos os quartos estão equipados com ar-condicionado, Wi-Fi gratuito, TV LCD a cabo, frigobar e cofre eletrônico, juntamente com banheiro com banheira e chuveiro independentes, amenidades de banho e secador de cabelo. Podem oferecer vista ao jardim, lateral ao mar ou à praia. Alguns contam com varanda ou acesso ao Aqual Lounge Club, com bebidas premium e serviço de concierge privativo. Entre as comodidades do Live Aqua incluem-se estacionamento gratuito, academia, quadra de tênis e salas de reuniões e eventos. A equipe bilíngüe está disponível 24h para auxiliá-lo com dicas turísticas, serviço de traslado por uma taxa e aluguel de carros. O estabelecimento abriga 5 bares e 7 restaurantes que oferecem pratos buffet e de especialidades. O Restaurante Site serve refeições temáticas no estilo buffet, enquanto o Hidden Garden e o MB Restaurant dispõem de opções de fusão e de autor para o jantar, mediante reserva antecipada. O Live Aqua Beach Resort Cancún encontra-se a 300 m da Isla Shopping Village. O Píer, de onde partem os barcos para a Isla Mujeres, encontra-se a 20 minutos de carro.
Com ótima localização em Cancun (na área de Zona Hotelera), JW Marriott Cancun Resort & Spa está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 9,1 Excelente
Baseado em 1.975 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
8,8
Prós: Loved the pool and jaccuzi. Great buffet breakfast. Lovely hotel and nice staff.
Excelente
10,0
Prós: the staff are the best; we welcoming
Excelente
10,0
Prós: The staff was extremely professional, friendly and helpful. The hotel was very clean and in a great location.
Excelente
10,0
Excelente
10,0
Prós: Everyone at the hotel ( front desk, cleaning staff, and waiters) made me feel at home and made my stay in Cancun a great experience! I will definitely be staying at the JW next time I come back to Cancun!
Excelente
9,0
Prós: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.
Excelente
10,0
Prós: Classy, staff was professional and friendly, food was delicious..also 150 flavors of margarita!
Excelente
9,6
Prós: Everything
Excelente
10,0
Prós: All- location, service, food. Great job
Excelente
10,0
Prós: Just perfect and even better if you book the Club 91 package
Excelente
10,0
Prós: Excellent breakfast and the accommodations superb thanks
Excelente
10,0
Prós: the staff are the best the chairs at the pool are amazing
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 1.975 avaliações
Localização
9,2
Piscina
9,0
Centro de Bem-Estar/Spa
8,9
Serviço
8,9
Café da manhã
8,9
Bar e Bebidas
8,8
Quarto
8,6
Comida
8,2
Comodidades
7,9
Internet
7,9
Custo Benefício
5,7
Localização
9,1
Café da manhã
9,0
Serviço
8,9
Piscina
8,7
Comida
8,6
Comodidades
8,3
Limpeza
8,2
Quarto
7,9
Custo Benefício
5,7
Serviço
9,1
Localização
9,1
Quarto
8,4
Limpeza
8,2
Atmosfera
7,7
Custo Benefício
4,7
8,8 Excelente
Prós: Loved the pool and jaccuzi. Great buffet breakfast. Lovely hotel and nice staff.
Contras:
10,0 Excelente
Prós: the staff are the best; we welcoming
Contras: no
10,0 Excelente
Prós: The staff was extremely professional, friendly and helpful. The hotel was very clean and in a great location.
Contras: No.
10,0 Excelente
Prós:
Contras: Food needs to improve
10,0 Excelente
Prós: Everyone at the hotel ( front desk, cleaning staff, and waiters) made me feel at home and made my stay in Cancun a great experience! I will definitely be staying at the JW next time I come back to Cancun!
Contras:
9,0 Excelente
Prós: First time visiting since rooms were remodeled. Like the new rooms, location still great and staff still very professional and friendly.
Contras: Need to remodel/refurbish pool area and elevators. Why skimp on these important parts of your hotel?
10,0 Excelente
Prós: Classy, staff was professional and friendly, food was delicious..also 150 flavors of margarita!
Contras: nothing
9,6 Excelente
Prós: Everything
Contras:
10,0 Excelente
Prós: All- location, service, food. Great job
Contras:
10,0 Excelente
Prós: Just perfect and even better if you book the Club 91 package
Contras: Nothing
10,0 Excelente
Prós: Excellent breakfast and the accommodations superb thanks
Contras: Longer stay
10,0 Excelente
Prós: the staff are the best the chairs at the pool are amazing
Contras: the new rooms are a bit bland; 100% new, but more color is needed to make the rooms more vibrant and upscale
Com ótima localização em Cancun (na área de Zona Hotelera), JW Marriott Cancun Resort & Spa está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Desfrute de uma estadia de luxo por uma fração do custo. A economia típica varia de 30 a 70% ao comparar nossas tarifas com as reservas diretas de resort. Todas as nossas unidades são gerenciadas e mantidas pelo resort. No momento da chegada, você deve fazer o check-in na recepção do resort usando a confirmação do resort, como se tivesse reservado diretamente pelo resort. O acesso total aos serviços e comodidades do resort está incluído em todas as reservas. Relaxe e redescubra os muitos prazeres da vida no The Royal Sands, o local perfeito para umas férias em família repletas de diversão, uma reunião de amigos ou o seu próprio paraíso particular. Sua casa espaçosa tem tudo que você precisa para umas férias inesquecíveis, ea vista de areias brancas e águas azul-turquesa do seu terraço privado é simplesmente espetacular. Deixe suas preocupaões para trs e desfrute de algum tempo no spa, exercite-se na academia ou nas quadras de tênis e inscreva-se para as atividades diárias divertidas para crianças e adultos. Quando o sol se põe, desfrute de uma variedade tentadora de opções gastronômicas, noites temáticas e entretenimento ao vivo com algo diferente a cada noite da semana. ** O Royal Sands exige que o hóspede cujo nome consta da reserva tenha pelo menos 25 anos de idade para fazer o check-in. ** Todas as unidades do Royal Sands são pré-atribuídas. Isso não afetará sua estadia, pois todas as unidades ainda so gerenciadas e mantidas pelo resort. A única coisa que será diferente sobre a unidade que está sendo pré-atribuída é que você não poderá fazer uma solicitação para uma preferência de local específica dentro do resort.
Nota geral 9,0 Excelente
Baseado em 4.145 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
8,0
Prós: Having a positive staff all around really makes the whole experience enjoyable. Everyone was so accommodating, welcoming and very polite. The ocean was SO blue ive never seen anything like it! The food was delicious as well! And we loved our ocean view from our floor
Excelente
10,0
Prós: Everything
Excelente
10,0
Prós: Very customer oriented and great food !! Would love to go back
Excelente
10,0
Prós: Our room overlooking the beach was just gorgeous - spacious, comfortable, clean, amazing huge balcony.....I could go on and on. We loved our stay here, it was our first time in Cancun and we definitely will be coming back for more. Great location, staff that go over and above all expectations - special mention of Marcelo Marquez Lopez for exceptional service, diverse food options to cater for all and delicious cocktails. Loved this place and it made 5 nights feel way too short!
Bom
7,1
Prós: Food was generally nice, I have enjoyed the buffets especially. Most of the staff will try to be really helpful and nice, it was greatly appreciated. The pools were clean and nice. The rooms are quite big.
Bom
7,5
Prós: The restaurant outside was really good. If you have a time, visit Captain's Cove. Their food and service were much more better than hotel.
OK
5,0
Prós: Beach was awesome
Excelente
9,2
Prós: The staff were very friendly and welcoming. Furniture were brand new. Beach was amazing
Excelente
10,0
Prós: Staff so friendly
Excelente
10,0
Prós: Service is incredible!
Excelente
9,7
Prós: All the hotel services were pretty good!
Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
Excelente
9,2
Prós: FIRST TIMER** We stayed at the Royal Sands for our honeymoon and the all inclusive package was phenomenal! Royal Sands is 1 of 5 Royal Resorts so you have access to their pools and restaurants as well. Royal Sands used to be a timeshare so you will meet a lot of owners that have been going there for 20 years during your stay. Food - We ate at Captains Cove (everything was perfect), La Veranda (buffet, theme nights, hit or miss), and Hacienda Sisal multiple times. Sidelines Bar will have ALL the games and bar food. Tuesday & Wednesdays are their "Friday & Saturday's" so they will have karaoke til Close/Midnight. Room service has good food all day everyday but they don't speak very good English. Shuttles - free to any Royal hotel or Royal restaurant but run on a schedule so make sure you know what time you will be picked up or you'll have to take a taxi or the public transportation bus. Taxis - always ask the price or negotiate. There's maybe 3 companies and they all have a sheet they go by. Captains Cove = $9 USD, Marina Chac Chi $17-$25 USD, Airport $26 USD. Airport Transportation available thru their travel agency also $11.60 USD per person. Royal Market - expensive. Sunscreen $15, bug spray $15.. 2 pools - 1 is quiet and the other is loud with 2 pool bars, they also have servers that will get you drinks or food Spa is great and has a hot tub in the locker rooms. Security - very secure, they walk the beach, pool, and always ask your name and room number any time you leave so they know who's coming and going. Laundry - large area to do laundry. Cost $5.60 USD per 3.5 kg load to do it yourself. All Inclusive Guest - always sign a tab/receipt anywhere you go, even the pool bars, they will always ask your name and room number even to keep track of your $0 drinks. Currency Exchange - at the front desk but don't bother, they will accept USD or pesos EVERYWHERE. Calculate on google.
Detalhes
Avaliações
Nota geral 9,0 Excelente
Baseado em 4.145 avaliações
Limpeza
9,6
Piscina
9,2
Localização
8,7
Quarto
8,6
Comodidades
8,6
Serviço
8,6
Custo Benefício
8,4
Café da manhã
7,8
Internet
7,5
Bar e Bebidas
5,7
Limpeza
9,7
Piscina
9,0
Quarto
9,0
Comodidades
8,9
Serviço
8,5
Custo Benefício
8,3
Localização
8,3
Café da manhã
7,8
Bar e Bebidas
5,3
Limpeza
9,6
Praia
9,3
Serviço
8,4
Quarto
8,0
Conforto
6,4
8,0 Excelente
Prós: Having a positive staff all around really makes the whole experience enjoyable. Everyone was so accommodating, welcoming and very polite. The ocean was SO blue ive never seen anything like it! The food was delicious as well! And we loved our ocean view from our floor
Contras: Im a night owl so there wasn’t much to do at the resort past dinner time. However it’s a quick bus ride down the street to all the bars and clubs! So our location was great
10,0 Excelente
Prós: Everything
Contras: No night life like a show,movie or something after supper
10,0 Excelente
Prós: Very customer oriented and great food !! Would love to go back
Contras: None
10,0 Excelente
Prós: Our room overlooking the beach was just gorgeous - spacious, comfortable, clean, amazing huge balcony.....I could go on and on. We loved our stay here, it was our first time in Cancun and we definitely will be coming back for more. Great location, staff that go over and above all expectations - special mention of Marcelo Marquez Lopez for exceptional service, diverse food options to cater for all and delicious cocktails. Loved this place and it made 5 nights feel way too short!
Contras: The only small complaint we had over our 5 night stay was that our WiFi started acting up and being very patchy. They came to reboot it but it wasn’t much help.
7,1 Bom
Prós: Food was generally nice, I have enjoyed the buffets especially. Most of the staff will try to be really helpful and nice, it was greatly appreciated. The pools were clean and nice. The rooms are quite big.
Contras: One of the staff members decided to chill in my room on the night we arrived and left our bags. Took the bedclothes from only one of the bags and left a piece of old chocolate on the bed. Some of the waiters made us feel very uncomfortable (in the cevicheria). Wish they were offering some clips for wet clothes or a way to dry them, after all it’s a leisure place by the sea.
7,5 Bom
Prós: The restaurant outside was really good. If you have a time, visit Captain's Cove. Their food and service were much more better than hotel.
Contras: The concierge insisted a lot their promotion and didn't let us rest. It's so uncomfortable. The pool was always dirty you can see lots of dirty things. There was no activity in the night for guest It's quite boring in the night compared with other all inclusive hotel in Cancun
5,0 OK
Prós: Beach was awesome
Contras: All inclusive was not worth the money. Food was terrible and selection was sub par. Every time you visited the buffet they required that you leave your room card with the waiter. Speciality restaurants not on site & food was awful.
9,2 Excelente
Prós: The staff were very friendly and welcoming. Furniture were brand new. Beach was amazing
Contras: The only thing i did not like about the hotel is the food. they never change the buffet, the same menu everyday.
10,0 Excelente
Prós: Staff so friendly
Contras: Nothing
10,0 Excelente
Prós: Service is incredible!
Contras: Restaurant choices on the premises.
9,7 Excelente
Prós: All the hotel services were pretty good!
Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
Contras: The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
9,2 Excelente
Prós: FIRST TIMER** We stayed at the Royal Sands for our honeymoon and the all inclusive package was phenomenal! Royal Sands is 1 of 5 Royal Resorts so you have access to their pools and restaurants as well. Royal Sands used to be a timeshare so you will meet a lot of owners that have been going there for 20 years during your stay. Food - We ate at Captains Cove (everything was perfect), La Veranda (buffet, theme nights, hit or miss), and Hacienda Sisal multiple times. Sidelines Bar will have ALL the games and bar food. Tuesday & Wednesdays are their "Friday & Saturday's" so they will have karaoke til Close/Midnight. Room service has good food all day everyday but they don't speak very good English. Shuttles - free to any Royal hotel or Royal restaurant but run on a schedule so make sure you know what time you will be picked up or you'll have to take a taxi or the public transportation bus. Taxis - always ask the price or negotiate. There's maybe 3 companies and they all have a sheet they go by. Captains Cove = $9 USD, Marina Chac Chi $17-$25 USD, Airport $26 USD. Airport Transportation available thru their travel agency also $11.60 USD per person. Royal Market - expensive. Sunscreen $15, bug spray $15.. 2 pools - 1 is quiet and the other is loud with 2 pool bars, they also have servers that will get you drinks or food Spa is great and has a hot tub in the locker rooms. Security - very secure, they walk the beach, pool, and always ask your name and room number any time you leave so they know who's coming and going. Laundry - large area to do laundry. Cost $5.60 USD per 3.5 kg load to do it yourself. All Inclusive Guest - always sign a tab/receipt anywhere you go, even the pool bars, they will always ask your name and room number even to keep track of your $0 drinks. Currency Exchange - at the front desk but don't bother, they will accept USD or pesos EVERYWHERE. Calculate on google.
Contras: Bed uncomfortable. Bars close too early. Royal Market too expensive.
Desfrute de uma estadia de luxo por uma fração do custo. A economia típica varia de 30 a 70% ao comparar nossas tarifas com as reservas diretas de resort. Todas as nossas unidades são gerenciadas e mantidas pelo resort. No momento da chegada, você deve fazer o check-in na recepção do resort usando a confirmação do resort, como se tivesse reservado diretamente pelo resort. O acesso total aos serviços e comodidades do resort está incluído em todas as reservas. Relaxe e redescubra os muitos prazeres da vida no The Royal Sands, o local perfeito para umas férias em família repletas de diversão, uma reunião de amigos ou o seu próprio paraíso particular. Sua casa espaçosa tem tudo que você precisa para umas férias inesquecíveis, ea vista de areias brancas e águas azul-turquesa do seu terraço privado é simplesmente espetacular. Deixe suas preocupaões para trs e desfrute de algum tempo no spa, exercite-se na academia ou nas quadras de tênis e inscreva-se para as atividades diárias divertidas para crianças e adultos. Quando o sol se põe, desfrute de uma variedade tentadora de opções gastronômicas, noites temáticas e entretenimento ao vivo com algo diferente a cada noite da semana. ** O Royal Sands exige que o hóspede cujo nome consta da reserva tenha pelo menos 25 anos de idade para fazer o check-in. ** Todas as unidades do Royal Sands são pré-atribuídas. Isso não afetará sua estadia, pois todas as unidades ainda so gerenciadas e mantidas pelo resort. A única coisa que será diferente sobre a unidade que está sendo pré-atribuída é que você não poderá fazer uma solicitação para uma preferência de local específica dentro do resort.
O hotel Riu Cancun permite aos hóspedes passar umas férias sem limites, sem preocupações, e com tempo para relaxar. Este hotel de luxo está situado a 10 minutos a pé da praia, na zona de hotéis de Cancun. Há uma pletora de bares e restaurantes, bem como um centro comercial nas imediações. O centro de Cancun, que fica a 1 km de distância, é facilmente acessível de transportes públicos, cuja paragem se encontra em frente ao hotel. O aeroporto internacional encontra-se a cerca de 20 km.
Nota geral 8,8 Excelente
Baseado em 5.552 avaliações
Todos
- Todos
- Famílias
- Casais
- Individuais
Excelente
9,0
Prós: The many pools and location of the resort
Ruim
1,0
Prós: Location & ambiance.
Excelente
9,0
Prós: Location and variety
Excelente
10,0
Prós: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Excelente
10,0
Prós: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Excelente
10,0
Prós: Location view shows food
Excelente
8,0
Prós: Balcony with ocean view
Excelente
9,0
Prós: Great location... close to bars and shops Friendly staff
OK
4,0
Prós: The staff!! They were outstanding!
Excelente
10,0
Prós: location
Excelente
10,0
Prós: The location . The pools and the staff was friendly.
Excelente
9,0
Prós: The outstanding, friendly staff and the location.
Detalhes
Avaliações
Nota geral 8,8 Excelente
Baseado em 5.552 avaliações
Localização
9,1
Serviço
8,1
Comodidades
7,7
Café da manhã
7,6
Internet
7,3
Bar e Bebidas
6,8
Quarto
6,3
Conforto
5,2
Centro de Bem-Estar/Spa
4,4
Localização
9,1
Piscina
7,4
Serviço
6,8
Bar e Bebidas
6,1
Limpeza
5,7
Quarto
4,8
Conforto
4,1
Localização
8,9
Serviço
8,0
Piscina
7,5
Limpeza
6,2
Quarto
6,1
Localização
8,9
Praia
8,7
Serviço
8,5
Quarto
5,9
9,0 Excelente
Prós: The many pools and location of the resort
Contras: It didnt offer room service, and really didnt have a place to get activity stuff.
1,0 Ruim
Prós: Location & ambiance.
Contras:
9,0 Excelente
Prós: Location and variety
Contras: Would be nice if there were more English speaking staff, hard to communicate not knowing Spanish.
10,0 Excelente
Prós: Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Contras: Food was okay, nothing great.
10,0 Excelente
Prós: Great service, staff is on too if their game and trained well. Amenities were great and a lot of different food and drink options available. Cleanliness was top notch.
Contras: Pool hours are only until 7pm, which was a huge bummer. Pool is a main attraction and they should extend the hours till 10pm. Daily Stage performance at LA Fiesta should be made more creative. People were not really enjoying it, and neither did I.
10,0 Excelente
Prós: Location view shows food
Contras: Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
8,0 Excelente
Prós: Balcony with ocean view
Contras: the pools closed at 7:00 pm
9,0 Excelente
Prós: Great location... close to bars and shops Friendly staff
Contras: More entertainment at night for guests
4,0 OK
Prós: The staff!! They were outstanding!
Contras: How early the pools close. The temp of the pools was too warm. The lack of beer choices.
10,0 Excelente
Prós: location
Contras: Food selection in the buffet does not change daily. The hotel could consider changing their towels to a softer brand.
10,0 Excelente
Prós: The location . The pools and the staff was friendly.
Contras: The pools close too early at 7 pm. The room smelled like sewer. The water stunk. The water in the room stunk. Our clothes and suitcases smelled like it when we got back. The food wasnt as good as it used to be. We were there 15 years ago. Not the same
9,0 Excelente
Prós: The outstanding, friendly staff and the location.
Contras: The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
O hotel Riu Cancun permite aos hóspedes passar umas férias sem limites, sem preocupações, e com tempo para relaxar. Este hotel de luxo está situado a 10 minutos a pé da praia, na zona de hotéis de Cancun. Há uma pletora de bares e restaurantes, bem como um centro comercial nas imediações. O centro de Cancun, que fica a 1 km de distância, é facilmente acessível de transportes públicos, cuja paragem se encontra em frente ao hotel. O aeroporto internacional encontra-se a cerca de 20 km.
Nota geral 8,7 Excelente
Baseado em 5.050 avaliações
Todos
- Todos
- Famílias
- Casais
- Individuais
Excelente
9,1
Prós: Conforto
Bom
7,9
Bom
7,1
Prós: Location is good, beach is cleaned every morning
Excelente
10,0
Prós: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Excelente
10,0
Prós: Tudo foi incrível!!!!
Excelente
8,5
Prós: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Excelente
10,0
Prós: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel
Excelente
10,0
Prós: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!
Excelente
8,3
Prós: Place
Excelente
8,3
Prós: nice entertaining staff beautiful beach :) nice pool
Bom
7,0
Prós: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.
Ruim
1,0
Prós: view & food
Detalhes
Avaliações
Nota geral 8,7 Excelente
Baseado em 5.050 avaliações
Localização
9,0
Quarto
8,2
Serviço
8,0
Café da manhã
7,9
Internet
7,0
Localização
8,9
Piscina
7,8
Limpeza
7,6
Serviço
7,6
Quarto
7,2
Limpeza
8,9
Quarto
8,7
Praia
8,7
Serviço
8,7
Localização
8,5
Café da manhã
7,7
Comida
6,8
Serviço
8,2
Quarto
8,1
Comida
7,2
9,1 Excelente
Prós: Conforto
Contras: Assédio da equipe de vendas de Clube de Viagens
7,9 Bom
Prós:
Contras: Food wasn’t good enough
7,1 Bom
Prós: Location is good, beach is cleaned every morning
Contras: Food and entertainment. The rooms need renovation
10,0 Excelente
Prós: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Contras:
10,0 Excelente
Prós: Tudo foi incrível!!!!
Contras: Nada
8,5 Excelente
Prós: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Contras: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
10,0 Excelente
Prós: It was not precisely for me but my mom and bro, they both were completely happy about the hotel, the facilities and the service provided by the personnel
Contras: There was not something on the Hotel's side but ours. We missed the checkout and had to paid a bit more, fortunately they understood the situation and gave us a discount for that too.
10,0 Excelente
Prós: This resort is an exceptionally clean and very friendly resort! Beach is perfect and very big! Plenty of things to do for the family or for couples!
Contras: Timeshare people!!!
8,3 Excelente
Prós: Place
Contras: Front disk need to be more helpful...
8,3 Excelente
Prós: nice entertaining staff beautiful beach :) nice pool
Contras:
7,0 Bom
Prós: The View was wonderful. the Food was very good. The waiters & Waitress's were exceptional.
Contras: The push to sign up for a club membership. The check-in clerk did not have all of out Information. they said they could not see our information. I was told we were upgraded & I said I already paid for an upgrade , our room was not an upgrade.
1,0 Ruim
Prós: view & food
Contras: My time there was very very bad. I would never come back nor tell anyone
Com ótima localização em Cancun (na área de Zona Hotelera), este estabelecimento está a 10 minutos de caminhada de Praia Delfines e de Museo Maya de Cancún. As comodidades presentes incluem acesso grátis à internet com fio, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento grátis sem manobrista está disponível no local.
Nota geral 8,6 Excelente
Baseado em 4.927 avaliações
Todos
- Todos
- Famílias
Excelente
8,8
Prós: The hotel is really all inclusive. However you need to make clear. We have booked for 3 people in one room. However, the property mentioned that the booking only for two people and we need to pay additional.
Medíocre
2,5
Prós: Food
Excelente
8,2
Prós: the ocean view from the room was beautiful .
OK
5,7
Prós: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Excelente
10,0
Prós: The staff were super friendly and helpful. The resort was very clean and well kept. I like that they had people patrolling and keeping track of who comes in and out.
Ruim
1,0
Prós: kids pool
Excelente
10,0
Prós: Everything was excellent. We had a great time. Everything was very clean and fashion. The restaurants were very good and the bars were too.
Bom
7,1
Prós: International standard of a luxury hotel.
Bom
6,7
Prós: Good value for family
Bom
6,3
Prós: Good things about the resort: 1) Breakfast at Atlantis restaurant was amazing. The menu has a good variety of choices and all of then are very good. 2) The infinity pool is big and beautifull. It's is located in front of the beach and the view is amazing. 3) The room is huge. The bed is huge and very confortable.
Medíocre
3,8
Prós: The location of this property was great. Only about 15 minutes from the airport and the beach itself was well-maintained. The seaweed was particularly plentiful this year, but that's not the property's fault. The working staff here are wonderful people. It's not their fault that the property is running on fumes.
Excelente
8,8
Prós: Very clean and organised hotel. The staff were all so friendly and amazing! The kids club so great the ladies were amazing so hands on! Kids club runs from 9am-10pm so much time for mummy and daddy to relax! This resort was for everyone
Detalhes
Avaliações
Nota geral 8,6 Excelente
Baseado em 4.927 avaliações
Localização
8,5
Serviço
8,2
Café da manhã
6,8
Bar e Bebidas
6,2
Quarto
6,2
Comodidades
5,9
Internet
5,6
Conforto
4,8
Localização
8,3
Serviço
7,5
Comida
5,8
Bar e Bebidas
5,8
Quarto
5,7
Comodidades
4,9
Conforto
4,7
8,8 Excelente
Prós: The hotel is really all inclusive. However you need to make clear. We have booked for 3 people in one room. However, the property mentioned that the booking only for two people and we need to pay additional.
Contras: too crowded
2,5 Medíocre
Prós: Food
Contras: Staff were rude
8,2 Excelente
Prós: the ocean view from the room was beautiful .
Contras: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.
5,7 OK
Prós: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Contras: Food was average at best
Bars were open sporadically
When it rained it was like walking through a rainforest--only problem was I was indoors!
10,0 Excelente
Prós: The staff were super friendly and helpful. The resort was very clean and well kept. I like that they had people patrolling and keeping track of who comes in and out.
Contras: I wish they had more vegetarian/vegan options at the other restaurants. They had plenty to choose from at the buffet but we didn't go to the restaurants because there wasn't much to choose from.
1,0 Ruim
Prós: kids pool
Contras: we stayed 5 days. out of 5 days 3 days my room AC did not work. complain 3 time but nobody fix the ac. my family did not sleep for 3 days. hotels corridor ac does not work else well. Food is horrible. we eat outside. NOT NICE PLACE TO STAY. AVOID
10,0 Excelente
Prós: Everything was excellent. We had a great time. Everything was very clean and fashion. The restaurants were very good and the bars were too.
Contras:
7,1 Bom
Prós: International standard of a luxury hotel.
Contras: The choice of food in the buffet restaurant is mainly for Americans’ taste. The beach was not clean.
6,7 Bom
Prós: Good value for family
Contras: Bed buds and lots of mosquitoes. Charged 200usd for losing the room key
6,3 Bom
Prós: Good things about the resort: 1) Breakfast at Atlantis restaurant was amazing. The menu has a good variety of choices and all of then are very good. 2) The infinity pool is big and beautifull. It's is located in front of the beach and the view is amazing. 3) The room is huge. The bed is huge and very confortable.
Contras: 1) At registration, we refused to by the upgrade for Infinity. After that the staff we not very friendly with us. They not even mentioned that there were an hospitality room to wait until the room is available. Because of that, we waited 2 hours seated at reception with heat and thirst (there were no air conditioning nor water). 2) The buffet for lunch and dinner is big and have variety of choices but everyday almost the same things are served (for example: at the sushi station, everyday there are the same choice of sushi, at dessert station, everyday has the same desserts). 3) Beach was disappointing: shore has a lot of holes (suddenly the depth increases). The ocean has a lot of waves and it is impossible to swim calmly in the ocean. Combined, the hole and the waves makes the ocean very dangerous. 4) We couldn't enter at the French restaurant because it was mandatory to use social clothes and I didn't bring any. The problem is that there were none information about it at booking.com and seadust website.
3,8 Medíocre
Prós: The location of this property was great. Only about 15 minutes from the airport and the beach itself was well-maintained. The seaweed was particularly plentiful this year, but that's not the property's fault. The working staff here are wonderful people. It's not their fault that the property is running on fumes.
Contras: The air conditioning was not working in our room. After almost 3 hours of going back and forth with the property management, we were placed in another room (this all happened within the first 6 hours we were at the property.) It was only marginally better -- the room stayed around 85 degrees F for the duration of our stay. Because of the time of year, it was very humid as well. Our infant child didn't sleep well for the our entire stay. There are no other places in the property where you can find reprieve from the heat as the air conditioning just simply don't work. We love the beach and the heat, but we love being able to get away from it, too. If you are sensitive to heat, be wary of this property. Elevators have been downright scary as we experienced jolting / bouncing twice with the power going out for a few seconds. The kitchen generously uses liquid smoke in their meats, which did not sit well with our stomachs. The restaurants are all very inconsistent in quality, taste, and freshness of the food. We dined at the Japanese themed restaurant twice -- the first time was fine, but the second time was all sorts of mess ups in the orders, seasoning, and timing (we received our food almost an hour after ordering.) Bottled water is an extra charge to you (15 bottles for $14 USD.)
8,8 Excelente
Prós: Very clean and organised hotel. The staff were all so friendly and amazing! The kids club so great the ladies were amazing so hands on! Kids club runs from 9am-10pm so much time for mummy and daddy to relax! This resort was for everyone
Contras: The food at the hotel was very very average! My last day I got food poisoning
Com ótima localização em Cancun (na área de Zona Hotelera), este estabelecimento está a 10 minutos de caminhada de Praia Delfines e de Museo Maya de Cancún. As comodidades presentes incluem acesso grátis à internet com fio, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento grátis sem manobrista está disponível no local.
Excelentemente situado em frente a uma praia de areia branca, o fantástico hotel Paradisus Cancun goza de maravilhosas vistas sobre o azul-turquesa do Mar das Caraíbas e da Lagoa Nichupté. O hote dispõe de vários restaurantes e bares, um campo de golfe de 9 buracos, uma excelente zona de spa, salas de reuniões e um centro de negócios. Nas imediações, encontram-se bens restaurantes, bares, lojas e vida noturna.
Nota geral 8,5 Excelente
Baseado em 4.560 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
9,2
Prós: Restaurants, swm pool, bars, good and more.
Excelente
9,2
Prós: Pothos everywhere! Sensory architecture. Ocean front, many pools to choose from, each pyramid is scented differently, spa is fantastic, massage was incredible, all staff is kind and attentive. Maria in Royal is very sweet and did lots of extras for our anniversary, Orlando in the Royal restaurants is a fellow rocker and always went out of his way to say hi to us everywhere. Ramon and Cesar are notable staff as well. The restaurant Tempo (not included) is the best meal we’ve ever had. Royal service has its own bar and buffet, we started and ended there many times. Lots of information and help everywhere. They will call cabs for you super easily (there within 2min) and R2 bus up and down the strip and downtown is right outside, frequent and cheap (12 pesos pp). Nobody trying to sell tours, photos, etc in Royal Service- just in the main areas
Excelente
8,3
Prós: Great setting and rooms, just renewed
Bom
7,5
Prós: The main building is absolutely beautiful, I must say the thing that really stands out about this resort is the staff, most of them are very attentive, I specialty will like to thank Gaudencio from restaurant Naos, he made me and my family feel very spacial, he even went to another restaurant to get something for my husband. Kudos for the staff.
Bom
7,7
Excelente
9,0
Prós: Front desk and and waiters excellent
Excelente
10,0
Prós: Service and food was amazing!
Excelente
9,4
Prós: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Bom
6,7
Prós: Food was not good. Some of the restaurants food were okay. The grill & buffet food did taste authentic
Bom
7,1
Prós: hotel was located in a good place. it is a big hotel and feels grand as you walk in. the room was clean and very fresh look to it. we have ocean view room with balcony and loved it. Blue Agave restaurant customer service was really good. I don't drink alcohol but non-alcoholic service by the pool was really good. pool was awesome as well.
Excelente
10,0
Prós: We absolutely enjoyed all the amenities and services provided. Their staff members are accommodating and friendly. The adult only side of the hotel was enjoyable and relaxing. Their pool and beach fronts are well maintained and easily accessible. The food options and restaurants are nice. Our butler (Rode) was amazing. Their rooms are comfy and spacious. This was our first stay and experience at their property and will definitely come back again.
Excelente
8,5
Prós: No jet skis making noise and pollution.
Detalhes
Avaliações
Nota geral 8,5 Excelente
Baseado em 4.560 avaliações
Internet
8,4
Localização
8,3
Serviço
7,9
Café da manhã
7,4
Comida
6,8
Quarto
6,4
Localização
7,8
Serviço
7,0
Comida
5,6
Quarto
5,5
Conforto
4,2
Localização
7,9
Serviço
7,6
Comida
6,6
Quarto
6,3
Atmosfera
6,0
Custo Benefício
5,4
9,2 Excelente
Prós: Restaurants, swm pool, bars, good and more.
Contras: The gym. Need more space and machines. More shows too.
9,2 Excelente
Prós: Pothos everywhere! Sensory architecture. Ocean front, many pools to choose from, each pyramid is scented differently, spa is fantastic, massage was incredible, all staff is kind and attentive. Maria in Royal is very sweet and did lots of extras for our anniversary, Orlando in the Royal restaurants is a fellow rocker and always went out of his way to say hi to us everywhere. Ramon and Cesar are notable staff as well. The restaurant Tempo (not included) is the best meal we’ve ever had. Royal service has its own bar and buffet, we started and ended there many times. Lots of information and help everywhere. They will call cabs for you super easily (there within 2min) and R2 bus up and down the strip and downtown is right outside, frequent and cheap (12 pesos pp). Nobody trying to sell tours, photos, etc in Royal Service- just in the main areas
Contras: Pyramids can be confusing to get around at times. Floor 1 in main buildings connects to floor 2 in royal and we messed that up the first few days. Meliá Circle salespeople (they say its not a timeshare but it is) are kind but it takes up 3 hours when they tell you 90min. Harder pressure when you say no to joining but that’s how it goes- we were offered perks for sitting through presentation and got a huge plate of lobster and shrimp, plus a discount on massages though. Once you get that pink bracelet showing that you sat through the pitch, nobody tries selling you anything anymore. Spent about another $600 USD in tips to staff in 7 days because everyone IS so helpful and tending to your needs at all times but it made it that much more expensive than anticipated. I guess you don’t have to tip but it seems unethical not to.
8,3 Excelente
Prós: Great setting and rooms, just renewed
Contras: The main buffet was really hoy did not have air conditioning
7,5 Bom
Prós: The main building is absolutely beautiful, I must say the thing that really stands out about this resort is the staff, most of them are very attentive, I specialty will like to thank Gaudencio from restaurant Naos, he made me and my family feel very spacial, he even went to another restaurant to get something for my husband. Kudos for the staff.
Contras: For the type of resort it seemed a bit outdated, they didn't have that many options of restaurants like other resorts have, and I didn't think their shows were that good.
7,7 Bom
Prós:
Contras: They closed 3 restaurants and meal planning was difficult to say the least.
9,0 Excelente
Prós: Front desk and and waiters excellent
Contras:
10,0 Excelente
Prós: Service and food was amazing!
Contras: Maybe the check in time can be shorter
9,4 Excelente
Prós: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Contras: The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.
6,7 Bom
Prós: Food was not good. Some of the restaurants food were okay. The grill & buffet food did taste authentic
Contras: Initially, I was mislead about my room. I was told that I was going to have a Laguna view and it was no view on level 1. Just a wall and a small tree. I then had to book another room with an ocean view. I paid extra, but it was worth it. The food wasn’t great.
7,1 Bom
Prós: hotel was located in a good place. it is a big hotel and feels grand as you walk in. the room was clean and very fresh look to it. we have ocean view room with balcony and loved it. Blue Agave restaurant customer service was really good. I don't drink alcohol but non-alcoholic service by the pool was really good. pool was awesome as well.
Contras: 1. check in process took longer than expected. We arrive a day late due to flight cancelation and still didn't get the room for about an hr. after our arrival. 2. Customer service - other than Blue Agave restaurant was terrible. This was an all inclusive resort but I felt like they were doing me a favor when it comes to service sit down and serve restaurants. 3. elevator carpet had a very mushy smelliness to it. 4. Melia tries to sell you their membership program for 90 mins in return for either a free massage and 3n/4d future stay. I DO NOT RECOMMEND you to take that presentation. I hate to feel pressured...a simple NO should be sufficient but they try to keep selling with 3 different people.
10,0 Excelente
Prós: We absolutely enjoyed all the amenities and services provided. Their staff members are accommodating and friendly. The adult only side of the hotel was enjoyable and relaxing. Their pool and beach fronts are well maintained and easily accessible. The food options and restaurants are nice. Our butler (Rode) was amazing. Their rooms are comfy and spacious. This was our first stay and experience at their property and will definitely come back again.
Contras: A couple of their restaurants (Market Grill, Bana) were very hot, making it very uncomfortable and difficult to enjoy our food and relax.
8,5 Excelente
Prós: No jet skis making noise and pollution.
Contras: Buffet restaurant understaffed.
Excelentemente situado em frente a uma praia de areia branca, o fantástico hotel Paradisus Cancun goza de maravilhosas vistas sobre o azul-turquesa do Mar das Caraíbas e da Lagoa Nichupté. O hote dispõe de vários restaurantes e bares, um campo de golfe de 9 buracos, uma excelente zona de spa, salas de reuniões e um centro de negócios. Nas imediações, encontram-se bens restaurantes, bares, lojas e vida noturna.
Esta é a localização ideal para férias de praia, com transportes públicos à porta do hotel, é uma curta viagem até ao centro da cidade. Dispomos de 4 piscinas, campos de ténis, basquete, mini golf, sala de jogos, parques infantis e programas de actividades, animação nocturna, e um spa de serviço completo. Desfrute da melhor comida numa sala de jantar elegante, ou lanche num dos nossos sete restaurantes, dois balcões de lanche, e 7 bares. Dispomos de 300m2 de sala para ocasiões especiais, ou reuniões, com capacidade para 700 pessoas.
Nota geral 8,5 Excelente
Baseado em 4.110 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
10,0
Prós: Absolutely gorgeous view!!!! The staff are so nice and they really hard!!!
Excelente
9,2
Prós: Everything was pretty good, specially the staff was really friendly and nice!
Excelente
10,0
Prós: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Bom
7,5
Prós: Easy access from airport. Courteous staff: Alexis, Araceli, Levy, Ulises, Marco, Fernely, Juan Carlos, Alejandra, and Carlos went above and beyond to make sure we had what we needed. Friendly atmosphere.
Medíocre
3,7
Prós: We didn't like much but try to make the best of it since we already there
Excelente
10,0
Prós: The staff was incredible
Bom
7,0
Prós: The service waiter and waitress are very nice, and well taken care of. I give a 10.
Excelente
10,0
Prós: Excellent food, great service, very nice going back for sure !
OK
5,7
Prós: Food was ok. The French restaurant was very good. Their onion soup was superb.
Bom
7,5
Prós: Staff, food, restaurants, attractions/pools
Excelente
10,0
Prós: nice view and clean room!!
Excelente
10,0
Prós: Staff was amazing. Hotel was clean, beautiful and relaxing. Best family resort in Cancun. Safe area my husband and I went for runs outside the resort almost everyday we were there. Made us feel like we were in Flordia.
Detalhes
Avaliações
Nota geral 8,5 Excelente
Baseado em 4.110 avaliações
Localização
8,8
Serviço
8,3
Café da manhã
8,2
Internet
7,5
Quarto
6,3
Conforto
3,1
Localização
8,7
Piscina
7,9
Serviço
7,7
Comida
6,1
Comodidades
5,8
Quarto
5,8
Conforto
2,8
Serviço
8,3
10,0 Excelente
Prós: Absolutely gorgeous view!!!! The staff are so nice and they really hard!!!
Contras: The beach was a little dirty
9,2 Excelente
Prós: Everything was pretty good, specially the staff was really friendly and nice!
Contras:
10,0 Excelente
Prós: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Contras: Nothing
7,5 Bom
Prós: Easy access from airport. Courteous staff: Alexis, Araceli, Levy, Ulises, Marco, Fernely, Juan Carlos, Alejandra, and Carlos went above and beyond to make sure we had what we needed. Friendly atmosphere.
Contras: The lack of proper air conditioning rooms, elevators, and or eating area.
3,7 Medíocre
Prós: We didn't like much but try to make the best of it since we already there
Contras: The buffer was terrible and the noises was so bad you can hear every noise around you and the music from some night club is so loud from 10pm to 2am and our room was all the way at the end and house keeping would clean room but don't leave is with any towels had to call house keeping 2 times after 1 hour they bring the towels . We been coming to Cancun for the last 6 years and this have to be the worse resort. Spend a little more money and stay at Better resorts definitely not coming back
10,0 Excelente
Prós: The staff was incredible
Contras: The bars and pools close at 5-6pm.
7,0 Bom
Prós: The service waiter and waitress are very nice, and well taken care of. I give a 10.
Contras: I had paid extra for crown club room, but when I got there they're trying to give us a standard room. Until we had to gave them proof of what we had paid for it.
10,0 Excelente
Prós: Excellent food, great service, very nice going back for sure !
Contras: The sales people at the lobby trying to sell packages
5,7 OK
Prós: Food was ok. The French restaurant was very good. Their onion soup was superb.
Contras: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”
7,5 Bom
Prós: Staff, food, restaurants, attractions/pools
Contras: A/C could be better in the rooms, there wasn’t AC inside the elevators, and Construccion/renovation going on during the day disturbed and was uncomfortable to sleep longer or take a nap.
10,0 Excelente
Prós: nice view and clean room!!
Contras: nothing
10,0 Excelente
Prós: Staff was amazing. Hotel was clean, beautiful and relaxing. Best family resort in Cancun. Safe area my husband and I went for runs outside the resort almost everyday we were there. Made us feel like we were in Flordia.
Contras: The sea weed at the beach was a little much but thats mother nature. I dont think the hotel can help that.
Esta é a localização ideal para férias de praia, com transportes públicos à porta do hotel, é uma curta viagem até ao centro da cidade. Dispomos de 4 piscinas, campos de ténis, basquete, mini golf, sala de jogos, parques infantis e programas de actividades, animação nocturna, e um spa de serviço completo. Desfrute da melhor comida numa sala de jantar elegante, ou lanche num dos nossos sete restaurantes, dois balcões de lanche, e 7 bares. Dispomos de 300m2 de sala para ocasiões especiais, ou reuniões, com capacidade para 700 pessoas.
Nota geral 8,5 Excelente
Baseado em 1.633 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
9,6
Prós: The property is absolutely gorgeous. It doesn’t look like all the other resorts on the block. It has some personality to it which I loved. The beach and pools were amazing. The staff was amazing and so helpful with anything we needed. The choice between buffet style or a nice sit down was really nice. We loved that we could use both resorts and spent a lot of time at the other pool because they had more seating options and the swim up bar. But we also loved hanging around the GR pool too.
Excelente
10,0
Prós: The breakfast varied and very rich
Excelente
8,0
Prós: All inclusive with various restaurants, drink options and entertainment.
Excelente
9,6
Prós: The staff are caring and attentive.
Excelente
9,2
Prós: The breakfast was great! Typical continental fare with some Mexican treats like enchiladas. Pastry and juice options were also wonderful. No complaints with the waiters who were all very friendly, engaging and attentive. The cocktails were ok, but the pina colada was consistently great! It is a beautiful property, intimate and quiet, but you get access to the larger, more populated Solaris property which is right beside GR Caribe. No complaints about the aethetics and breakfast. We also enjoyed the fine dining restaurants! Food and service in Marco Polo and Veneto were awesome.
Excelente
9,0
Prós: Location was great; on the beach. Easy transportation to/from hotel. Very clean. 24HR Room service.
OK
5,0
Prós: The beach was amazing. The entertainment is kind of fun.
Excelente
8,3
Prós: Staff was friendly and location was good.
Bom
7,9
Medíocre
3,8
Excelente
8,5
Prós: Everything about the HOTEL was great. However, booking.com really pulled a fast one on us and put everyone in a sour mood at the start of the trip. Your agency messed up our reservation big time.
Excelente
10,0
Prós: The staff was wonderful in every aspect. Very friendly and helpful.
Detalhes
Avaliações
Nota geral 8,5 Excelente
Baseado em 1.633 avaliações
Café da manhã
8,7
Serviço
8,7
Localização
8,3
Quarto
7,3
Conforto
4,6
Internet
3,3
Serviço
9,0
Café da manhã
8,8
Limpeza
8,3
Piscina
8,2
Localização
7,8
Quarto
7,0
Bar e Bebidas
6,3
Comida
6,2
Conforto
4,8
Serviço
8,9
Limpeza
8,5
Piscina
7,9
Quarto
6,7
9,6 Excelente
Prós: The property is absolutely gorgeous. It doesn’t look like all the other resorts on the block. It has some personality to it which I loved. The beach and pools were amazing. The staff was amazing and so helpful with anything we needed. The choice between buffet style or a nice sit down was really nice. We loved that we could use both resorts and spent a lot of time at the other pool because they had more seating options and the swim up bar. But we also loved hanging around the GR pool too.
Contras: My only complaint is that the lowest the Air conditioner would get the room was 24 degrees Celsius which is about 75 degrees and still pretty warm.
10,0 Excelente
Prós: The breakfast varied and very rich
Contras:
8,0 Excelente
Prós: All inclusive with various restaurants, drink options and entertainment.
Contras: A good distance from the market/entertainment area.
9,6 Excelente
Prós: The staff are caring and attentive.
Contras: Some of the food choices could have been better.
9,2 Excelente
Prós: The breakfast was great! Typical continental fare with some Mexican treats like enchiladas. Pastry and juice options were also wonderful. No complaints with the waiters who were all very friendly, engaging and attentive. The cocktails were ok, but the pina colada was consistently great! It is a beautiful property, intimate and quiet, but you get access to the larger, more populated Solaris property which is right beside GR Caribe. No complaints about the aethetics and breakfast. We also enjoyed the fine dining restaurants! Food and service in Marco Polo and Veneto were awesome.
Contras: If you are accustomed to authentic Mexican food, then you may enjoy the dinner variety in the main dining rooms. However, if your experience with Mexican food is north american or caribbean, you will not like the spread so much. We struggled to get a quesadilla or taco that was similar to that had outside of Mexico. North American/ Caribbean Mexican offerings tend to be a bit more flavorful. Also--beware of the concierge and team who will try to get you to purchase timeshare through club membership. You will spend three/ four hours being quizzed on how much you usually spend for vacation, shown what rooms you can get at a reduced rate only to be told that club membership costs over $10,000 USD with a 25% downpayment and hefty monthly instalments. You will still be required to pay airfare, nightly room rates with limited windows for travel in addition to that unconscionable membership fee. It really appears to scam you out of your money. They tell you that you get a free welcome club party in comparison to the $200 USD you pay to go to a club in Cancun (which is a lie by the way). When you decline, be prepared to receive two or three others pursuing you in quick succession, offering to lower the membership cost offer to cajole you into signing up. By the time we got to the third representative, he shaved off $9000 from the original offer, asking us to pay $940 plus the hefty monthly instalments. When we declined for the third time, we were quickly ushered out and met with aggression. BEWARE.
9,0 Excelente
Prós: Location was great; on the beach. Easy transportation to/from hotel. Very clean. 24HR Room service.
Contras: Not very Handicap accessible. Lots of steps. More food/activities offered at sister hotel next door.
5,0 OK
Prós: The beach was amazing. The entertainment is kind of fun.
Contras: The food was awful and made us very sick. The staff was not super nice and the cleanliness was way less than promised. The towels were gross and the bathrooms were very gross.
8,3 Excelente
Prós: Staff was friendly and location was good.
Contras: The food was very disappointing, basic cafeteria style food.
7,9 Bom
Prós:
Contras: Bed was too hard. The gave us a smaller room than what we had booked
3,8 Medíocre
Prós:
Contras: First of all anyone who thinks this is a 5 star hotel then it is not. 1. The food in all of the Nellon restaurants is not tasty at all and at a very low level. 2. The dishes that are given in general are of a size that can only be laughed at. 3. The alcohol offered in the hotel is very limited and not of quality. I would recommend adding a little extra money and going to a real 5 star hotel for anyone interested in a good hotel
8,5 Excelente
Prós: Everything about the HOTEL was great. However, booking.com really pulled a fast one on us and put everyone in a sour mood at the start of the trip. Your agency messed up our reservation big time.
Contras: Using booking.com.
10,0 Excelente
Prós: The staff was wonderful in every aspect. Very friendly and helpful.
Contras: We LOVED our stay at GR Caribe in every way, we are already planning our return trip. Highly recommend this location for a relaxing vacation.
O hotel Occidental Costa Cancún (hotel membro do Barceló Hotel Group e anteriormente denominado Barceló Costa Cancún) situa-se em frente ao mar das Caraíbas, no famoso Boulevard Kukulcán. A sua vista para a Playa Linda faz deste hotel um maravilhoso destino de férias onde poderá desfrutar da máxima descontração num ambiente único.
Nota geral 8,4 Excelente
Baseado em 4.120 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
8,3
Prós: We booked this hotel at very short notice having been let down by our original provider, We read a few reviews which showed the majority of people were happy so had to be value for money.
Excelente
9,6
Prós: The hotel was great and everyone so welcoming and friendly. The bonus was being there for independence day celebrations.
Bom
7,0
Prós: all inclusive
Excelente
10,0
Prós: Amazing!!!! Best birthday weekend ever! This facility has been beyond my expectations!
Bom
7,0
Prós: Close to ferry though we didn’’t get a chance to use it. Swimming pool and also the very safe small beach swimming area.
Excelente
10,0
Prós: I loved everything! Best place I’ve ever stayed at!! Everyone was so nice and respectful! The entire hotel was so clean and smelled good! This has to be a 5 start resort!! Whenever I come to Cancun this will be the only place I stay! So accommodating!!
Excelente
10,0
Prós: The staff was very friendly. The entire hotel was very clean. A lot of food options and strong drinks. I was lucky enough to be there for Mexican Independence Day and the festivities were awesome. Located right next to one of the Ultramar ferry docks.
Excelente
8,0
Prós: The staff were friendly and tried their best to accommodate to our needs. It was at a convenient location near everything or a bus away from major bars and restaurants. The food was decent and the staff would make other specific things upon request.
Excelente
8,0
Prós: Cleanliness
Bom
7,5
Prós: The spa
Excelente
10,0
Prós: My 5 night stay was very pleasant. The beach is beautiful. The food is delicious and the staff is very friendly. It’s located in a very good area, not too far from club life/shopping. I did visit both, the lobby bar and the bleach bar, but I will say the beach bar is my favorite. You get to enjoys drinks with a beautiful view of the ocean. I did not try out the Mexican or Italian restaurant. The regular buffet has really good food. The rooms are great, with your fridge being refilled everyday and your room being cleaned everyday. The shows at night are great. My room had ocean view had pool and ocean view which was beautiful. The beach is super clean compared to another resort I visited for a wedding. I loved this place and definitely would recommend.
Excelente
9,0
Prós: Nice staff and Variety of food and drinks
Detalhes
Avaliações
Nota geral 8,4 Excelente
Baseado em 4.120 avaliações
Café da manhã
8,2
Comodidades
8,2
Localização
8,1
Serviço
7,9
Atmosfera
7,8
Quarto
7,2
Comida
6,8
Bar e Bebidas
6,3
Conforto
6,3
Custo Benefício
5,6
Praia
5,3
Internet
3,1
Comodidades
8,2
Centro de Bem-Estar/Spa
8,0
Localização
7,9
Piscina
7,5
Comida
6,9
Serviço
6,7
Quarto
6,3
Custo Benefício
5,8
Praia
5,0
Internet
1,8
Serviço
8,6
Comodidades
8,3
Atmosfera
7,6
Localização
7,6
Comida
7,3
Quarto
7,0
Bar e Bebidas
6,3
Custo Benefício
5,5
Praia
5,0
Internet
1,9
8,3 Excelente
Prós: We booked this hotel at very short notice having been let down by our original provider, We read a few reviews which showed the majority of people were happy so had to be value for money.
Contras: Was disappointed that wifi was not free and cost $45 for 7 days for 2 devices.
9,6 Excelente
Prós: The hotel was great and everyone so welcoming and friendly. The bonus was being there for independence day celebrations.
Contras: The only downside was the location. It required a bus journey to get to the shopping area. No major problem, buses regular and cheap.
7,0 Bom
Prós: all inclusive
Contras: paying for wifi, room maintenance not done in a timely manner
10,0 Excelente
Prós: Amazing!!!! Best birthday weekend ever! This facility has been beyond my expectations!
Contras:
7,0 Bom
Prós: Close to ferry though we didn’’t get a chance to use it. Swimming pool and also the very safe small beach swimming area.
Contras: Same rooms facing street are too noisy to fall sleep due to the consistent traffic.
10,0 Excelente
Prós: I loved everything! Best place I’ve ever stayed at!! Everyone was so nice and respectful! The entire hotel was so clean and smelled good! This has to be a 5 start resort!! Whenever I come to Cancun this will be the only place I stay! So accommodating!!
Contras: The air conditioner didn’t put out enough air and the food was bland.
10,0 Excelente
Prós: The staff was very friendly. The entire hotel was very clean. A lot of food options and strong drinks. I was lucky enough to be there for Mexican Independence Day and the festivities were awesome. Located right next to one of the Ultramar ferry docks.
Contras: WiFi was not free, even with all inclusive. I believe it was like $15 a day! But it didn’t affect our trip bc we had good Tmobile and Verizon service, so we did not have to buy it.
8,0 Excelente
Prós: The staff were friendly and tried their best to accommodate to our needs. It was at a convenient location near everything or a bus away from major bars and restaurants. The food was decent and the staff would make other specific things upon request.
Contras: I didn't like the fact we couldn't have visitors, our friends tried to come over as we were getting ready to go out and we're forced to wait in the lobby instead of our room. The drinks were water down, but so was every open bar in Cancun.
8,0 Excelente
Prós: Cleanliness
Contras: Lobby/bar closes at 12. Nowhere for night owls to go after that.
7,5 Bom
Prós: The spa
Contras: Room wasn't as close to the beach like pic online
10,0 Excelente
Prós: My 5 night stay was very pleasant. The beach is beautiful. The food is delicious and the staff is very friendly. It’s located in a very good area, not too far from club life/shopping. I did visit both, the lobby bar and the bleach bar, but I will say the beach bar is my favorite. You get to enjoys drinks with a beautiful view of the ocean. I did not try out the Mexican or Italian restaurant. The regular buffet has really good food. The rooms are great, with your fridge being refilled everyday and your room being cleaned everyday. The shows at night are great. My room had ocean view had pool and ocean view which was beautiful. The beach is super clean compared to another resort I visited for a wedding. I loved this place and definitely would recommend.
Contras: The only thing I did not like was the elevator, it was really small and no AC so I felt like I was suffocating.
9,0 Excelente
Prós: Nice staff and Variety of food and drinks
Contras: Interior room condition is somewhat not good, but it didn't bother me.
O hotel Occidental Costa Cancún (hotel membro do Barceló Hotel Group e anteriormente denominado Barceló Costa Cancún) situa-se em frente ao mar das Caraíbas, no famoso Boulevard Kukulcán. A sua vista para a Playa Linda faz deste hotel um maravilhoso destino de férias onde poderá desfrutar da máxima descontração num ambiente único.
O OccidentalTucancún (hotel membro do Barceló Hotel Group e anteriormente denominado Barceló Tucancún Beach) é um hotel de férias magnífico, que está situado numa paradisíaca praia caribenha de areia branca e água cristalina e a poucos quilómetros da animada cidade de Cancún.
Nota geral 8,4 Excelente
Baseado em 3.912 avaliações
Todos
- Todos
- Famílias
- Casais
Bom
7,0
Prós: We stayed only 4 was a worth the price. Very clean and friendly. The food was decent. The Italian restaurant food and staff were fabulous.
Excelente
8,8
Prós: The hospitality and service was the best I’ve ever received by any hotel I’ve stayed at! And the food was amazing!!!
Excelente
8,0
Prós: Good quality liquer. Good Staff. Professional bartenders.
Bom
6,0
Prós: Location
Medíocre
2,0
Prós: Location on the beach
Excelente
8,8
Prós: Excellent for the price. There were renovations going on, so a little loud. But overall great! Will definitely stay again! We loved Martha Sanchez!
Excelente
10,0
Prós: Seafood restaurant is excellent!
Bom
7,9
Prós: View spectacular.
Medíocre
3,0
Prós: Friendly staff
Excelente
8,5
Prós: Excellent staf, good breakfast, clean
OK
4,6
Bom
7,5
Prós: Drinks are good, can taste the alcohol.
Detalhes
Avaliações
Nota geral 8,4 Excelente
Baseado em 3.912 avaliações
Localização
8,5
Serviço
7,9
Quarto
7,3
Café da manhã
7,3
Custo Benefício
5,4
Centro de Bem-Estar/Spa
5,2
Internet
3,3
Localização
8,2
Serviço
7,6
Comida
7,2
Limpeza
7,1
Bar e Bebidas
6,9
Piscina
6,8
Custo Benefício
6,3
Quarto
5,2
Conforto
5,1
Internet
2,4
Localização
8,6
Serviço
7,3
Quarto
7,2
Bar e Bebidas
6,3
Comodidades
6,0
Custo Benefício
5,0
Internet
2,0
7,0 Bom
Prós: We stayed only 4 was a worth the price. Very clean and friendly. The food was decent. The Italian restaurant food and staff were fabulous.
Contras: No steaks or chops at this place. A lot of chicken & pork very thin. The Seafood restaurant was awful. Additional $21 for lobster. It was so hot even after entering your room it seems like air conditioning was sub par.
8,8 Excelente
Prós: The hospitality and service was the best I’ve ever received by any hotel I’ve stayed at! And the food was amazing!!!
Contras: The room a could’ve been a bit more modern but we don’t go on vacation to stay in the room, only sleep and change and explore!
8,0 Excelente
Prós: Good quality liquer. Good Staff. Professional bartenders.
Contras: The lack of free wifi is a downer and should be free at this level of accomdation...
6,0 Bom
Prós: Location
Contras: The lagoon side view
2,0 Medíocre
Prós: Location on the beach
Contras: Poor check-in with unfriendly staff $10 per day per device for internet access adds up to a lot! Room not as adverstised - tiny window (more like a prison cell) Food very average
8,8 Excelente
Prós: Excellent for the price. There were renovations going on, so a little loud. But overall great! Will definitely stay again! We loved Martha Sanchez!
Contras: Trouble with the elevators. On our last day trying to get our luggage down was a pain. Had to walk downstairs and take the elevator up to our floor.
10,0 Excelente
Prós: Seafood restaurant is excellent!
Contras:
7,9 Bom
Prós: View spectacular.
Contras: Check in was ridiculous. They had us go to an area which they said was "premium check in". There was 1 agent handling a group, we waited about 10 minutes, no service and no acknowledgement. We left and went back to the regular check in area, explained to them what happened. They did apologize and did take care of us, which should have been done in the first place knowing they were not properly staffed. Then they assigned us to a room which was not ready to receive guests, so of course we again had to go back to the front desk. Not pleasant at all.
3,0 Medíocre
Prós: Friendly staff
Contras: Room was not clean. Things had stains on it. Not enough seating in dinning room. Internet and shuttle is not free as advertised
8,5 Excelente
Prós: Excellent staf, good breakfast, clean
Contras: There was not beach umbrellas, they have to improve the beverage,, every single cocktail I tasted was watery including the beers.
4,6 OK
Prós:
Contras: Didn’t find reservation when I had conformation ID Didn’t provide ocean view that I booked or double bed that I booked (I got twin beds) Bad food in room service Hair in fridge Stains on bed Dirty dishes in staircase Lifts didn’t work
7,5 Bom
Prós: Drinks are good, can taste the alcohol.
Contras: Property is not very clean. Bathroom have mold, dirty toilet, and water smells. lobby have dirty curtains. Hotel staffs will try to sell you timeshare.
O OccidentalTucancún (hotel membro do Barceló Hotel Group e anteriormente denominado Barceló Tucancún Beach) é um hotel de férias magnífico, que está situado numa paradisíaca praia caribenha de areia branca e água cristalina e a poucos quilómetros da animada cidade de Cancún.
Nota geral 8,3 Excelente
Baseado em 7.485 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
10,0
Prós: Everything nice
Excelente
10,0
Prós: The Entertainment staff was wonderful and did a fabulous job from making us laugh to getting us to join in the festivities.
OK
4,2
Prós: We will forget this place very very quickly... The rooms smell damp, the sheets smell musty. Very poor service at the reception, we are treated like "animals"..! We really feels like disturbing them... The quality of restaurants has really dropped, except for two restaurants, but you have to book to get there ..!
Excelente
10,0
Prós: Perfect location..... family friendly
Excelente
10,0
Prós: Everything was perfect
Medíocre
3,8
Prós: Please do not stay here it’s the most disgusting place I have ever stayed in English the food is kept in warm place the pool fun area for kids is all taped off as it’s dangerous the outside showers are floated with all stagnant water there was a lizard in our room there are no sun brollies so no shade unless you are lucky to get by a tree and want to move your bed around the tree all day I paid in full to stay for 11 days I stayed 2 nights and moved to the moon place I got not one pence bag but if we would of stayed my children would of definitely got sick or food positioning
Excelente
8,0
Prós: The best thing is the food
OK
5,0
Prós: Good beach, no waves.
Bom
6,0
Prós: Location
OK
4,6
Prós: The beach is nice, no waves
OK
4,2
Prós: Food, the premises, service, location was ok.
Excelente
10,0
Prós: Every thing. Music, location.
Detalhes
Avaliações
Nota geral 8,3 Excelente
Baseado em 7.485 avaliações
Localização
8,3
Serviço
7,4
Café da manhã
6,3
Comodidades
6,0
Bar e Bebidas
5,6
Custo Benefício
5,4
Quarto
5,3
Limpeza
5,2
Conforto
4,8
Internet
3,3
Localização
7,6
Piscina
7,5
Serviço
6,7
Comodidades
5,4
Bar e Bebidas
5,2
Limpeza
4,8
Comida
4,8
Custo Benefício
4,7
Quarto
4,7
Conforto
4,6
Internet
2,2
Localização
8,5
Serviço
6,5
Atmosfera
6,2
Comida
5,7
Custo Benefício
5,1
Quarto
4,6
10,0 Excelente
Prós: Everything nice
Contras: Recomended for family and kids.... not so much for solo travelers or couples
10,0 Excelente
Prós: The Entertainment staff was wonderful and did a fabulous job from making us laugh to getting us to join in the festivities.
Contras: I thought they should have had more shows, or more activities at night.
4,2 OK
Prós: We will forget this place very very quickly... The rooms smell damp, the sheets smell musty. Very poor service at the reception, we are treated like "animals"..! We really feels like disturbing them... The quality of restaurants has really dropped, except for two restaurants, but you have to book to get there ..!
Contras: This hotel has changed a lot. All included to try to attract customers... But the quality has become Disastrous... The majority of restaurants ARE NOT good quality. There are so many other hotels on the Zone Hotelera, that it is better to Avoid this one if you want a good holiday..!
10,0 Excelente
Prós: Perfect location..... family friendly
Contras:
10,0 Excelente
Prós: Everything was perfect
Contras:
3,8 Medíocre
Prós: Please do not stay here it’s the most disgusting place I have ever stayed in English the food is kept in warm place the pool fun area for kids is all taped off as it’s dangerous the outside showers are floated with all stagnant water there was a lizard in our room there are no sun brollies so no shade unless you are lucky to get by a tree and want to move your bed around the tree all day I paid in full to stay for 11 days I stayed 2 nights and moved to the moon place I got not one pence bag but if we would of stayed my children would of definitely got sick or food positioning
Contras: It wasn’t clean sweet corn and baby wipes floating in pool just don’t stay there !!!
8,0 Excelente
Prós: The best thing is the food
Contras: Yes the room was the worst thing ever it was a box with two beds horrible
5,0 OK
Prós: Good beach, no waves.
Contras: It was full of kids, definitely not good for couples. The food quality wasn't good. I got sick on the second day. It was all inclusive, but ONLY national beverages. We had to pay for the safe box,daily. Also for internet.
6,0 Bom
Prós: Location
Contras: The room smells
4,6 OK
Prós: The beach is nice, no waves
Contras: It was full of kids, definitely not good for couples. The food quality wasn't good. I got sick on the second day. It was all inclusive, but ONLY national beverages. We had to pay for the safe box,daily. Also for internet. Beds were comfortable, bathrooms were ok, a bit old. The shower water smell really bad.
4,2 OK
Prós: Food, the premises, service, location was ok.
Contras:
10,0 Excelente
Prós: Every thing. Music, location.
Contras: We got sick a couple of times from the food
Nota geral 8,3 Excelente
Baseado em 7.347 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
9,2
Prós: Restaurants
Medíocre
3,8
Prós: Nothing
Excelente
8,8
Prós: The food was good
Bom
6,0
Prós: All inclusive
Bom
6,0
Prós: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Excelente
8,0
Prós: Cleanliness and friendly staff.
Excelente
10,0
Prós: We were very surprised to be eating in one of the absolutely best fine dining restaurants in Latin America. The food, service and ambience was worthy of a Michelin star! The sea was calm and amazing. It has a very good location in Cancun, away from the big waves. Overall, the property had an extraordinary friendly ambience. We enjoyed seeing so many children clearly having the time of their lives in the hands of caring staff. We will be very happy to return.
Medíocre
3,8
Prós: We were not able to get our rooms due to their mistakes. The coordinator realize his mistake and told us one thing and try to charge us double.
Bom
7,9
Prós: The breakfast was good and have variety to choose from. Many restaurants were within walking distance.
Bom
7,1
Prós: The beach, location, pools
Excelente
8,8
Prós: Excellent ride from the airport. Excellent location. Very friendly staff who took care of my every need after a somewhat difficult check-in process. Kudos go to the following: WAITER CAPTAIN - Gustavo Rodriguez (Breakfast) Daniel Perez - Waiter (Breakfast) Valentin Tun - Waiter (Breakfast) Andres Lopez - Waiter (Breakfast) Melecio Chavez - Waiter (Breakfast) Adrian Lewis - Waiter (Breakfast) Ernesto Sanchez - Poolside Bartender Luz Cedillo - Poolside Beverage Server Max Heriera - Porter / Luggage
OK
5,0
Prós: The service from waiters and waitresses. Very kind, helpful and friendly people.
Detalhes
Avaliações
Nota geral 8,3 Excelente
Baseado em 7.347 avaliações
Localização
8,4
Praia
8,3
Serviço
7,3
Café da manhã
7,0
Bar e Bebidas
6,2
Custo Benefício
5,9
Comodidades
5,9
Limpeza
5,2
Quarto
5,1
Conforto
4,2
Internet
3,2
Localização
8,1
Serviço
6,5
Custo Benefício
5,5
Comodidades
4,9
Limpeza
4,9
Comida
4,9
Conforto
3,4
Quarto
3,1
Comida
6,8
9,2 Excelente
Prós: Restaurants
Contras: I would like to have A/C in elevators
3,8 Medíocre
Prós: Nothing
Contras: 1..Water smells like sewer. 2.Hotel charges $6 per for a locker safe. 3. The reception / front desk never picks their phone. 4. Elevator is very small and always over crowded..thats if it works 5. The drinks are watered down. 6. Most food served were nasty! 7. Lobby too dark and no AC. Very humid.
8,8 Excelente
Prós: The food was good
Contras: The place was very 70s looking
6,0 Bom
Prós: All inclusive
Contras: I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting.
Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.
6,0 Bom
Prós: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Contras: Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.
8,0 Excelente
Prós: Cleanliness and friendly staff.
Contras: Arranging excursions. Staff was incompetent and inconsistent with pricing.
10,0 Excelente
Prós: We were very surprised to be eating in one of the absolutely best fine dining restaurants in Latin America. The food, service and ambience was worthy of a Michelin star! The sea was calm and amazing. It has a very good location in Cancun, away from the big waves. Overall, the property had an extraordinary friendly ambience. We enjoyed seeing so many children clearly having the time of their lives in the hands of caring staff. We will be very happy to return.
Contras:
3,8 Medíocre
Prós: We were not able to get our rooms due to their mistakes. The coordinator realize his mistake and told us one thing and try to charge us double.
Contras: The environment was good. The activities and workers were friendly
7,9 Bom
Prós: The breakfast was good and have variety to choose from. Many restaurants were within walking distance.
Contras: I didn’t like that you have to physically be there to make the reservations. Very inconvenient
7,1 Bom
Prós: The beach, location, pools
Contras: The water from the shower and the bathroom sink has a bad odor and the elevators were not working.
8,8 Excelente
Prós: Excellent ride from the airport. Excellent location. Very friendly staff who took care of my every need after a somewhat difficult check-in process. Kudos go to the following: WAITER CAPTAIN - Gustavo Rodriguez (Breakfast) Daniel Perez - Waiter (Breakfast) Valentin Tun - Waiter (Breakfast) Andres Lopez - Waiter (Breakfast) Melecio Chavez - Waiter (Breakfast) Adrian Lewis - Waiter (Breakfast) Ernesto Sanchez - Poolside Bartender Luz Cedillo - Poolside Beverage Server Max Heriera - Porter / Luggage
Contras: They first put us in a room that no guest should get (PB 0030). Please see the accompany pics. We also did not prefer the following restaurants: Maki Taco & The White Box.
5,0 OK
Prós: The service from waiters and waitresses. Very kind, helpful and friendly people.
Contras: We booked a room for two adults and 1 child (9years old) and were given one for two The quality of food was poor Lines to get into restaurants everywhere
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