Cancún resorts
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Nota geral 9,2 Excelente
Baseado em 953 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
9,4
Prós: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Excelente
8,2
Prós: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Excelente
10,0
Prós: The staff, property, services, and landscape are amazing
Excelente
10,0
Prós: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Excelente
10,0
Prós: Amazing staff service
Excelente
9,1
Prós: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Detalhes
Avaliações
Nota geral 9,2 Excelente
Baseado em 953 avaliações
Limpeza
9,3
Conforto
9,4
Localização
9,5
Serviços
9,3
Pessoal
9,1
Custo-benefício
8,5
9,4 Excelente
Prós: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Contras: Intermitent Wifi and Cable TV, extra charges for additional person.
8,2 Excelente
Prós: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Contras: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
10,0 Excelente
Prós: The staff, property, services, and landscape are amazing
Contras:
10,0 Excelente
Prós: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Contras:
10,0 Excelente
Prós: Amazing staff service
Contras: Food.
9,1 Excelente
Prós: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Contras: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Localização do estabelecimento
Em Cancun (na área de Zona Hotelera), Grand Fiesta Americana Coral Beach Cancun está a poucos passos de Forum Beach e Praia Caracol. Este resort de 5 estrelas fica a 0,2 km de Delphinus Dreams e 0,3 km de Centro de Convenções de Cancun.
Quartos
Sinta-se em casa em um de nossos 602 quartos com ar-condicionado, minibares e TVs de plasma. Os quartos possuem varandas particulares. O acesso de cortesia à internet com e sem fio mantém você conectado, e a TV com programas a cabo garante sua diversão. Banheiro privativo com chuveiro/banheira combinados apresenta banheiras e produtos de toalete de grife.
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens e tratamentos faciais. Se você está a fim de recreação, encontrará uma piscina externa e uma academia. Este resort oferece comodidades como Wi-Fi de cortesia, serviços de concierge e serviço de babá ou creche (sobretaxa).
Alimentação
Saboreie pratos da culinária francesa no Le Basilic, um dos 5 restaurantes neste resort, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis 2 nas cafeterias. No fim do dia, relaxe com uma bebida refrescante em um bar/lounge ou um bar ao lado da piscina. Há café da manhã (buffet) disponível diariamente, entre 6h30 e meio-dia, mediante uma taxa.
Comodidades para negócios e outras comodidades
As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado do hotel para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 9,1 Excelente
Baseado em 634 avaliações
Todas as avaliações
- Todas as avaliações
Ruim
2,0
Prós: I like the facility
Excelente
8,0
Excelente
8,8
Prós: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Excelente
8,5
Prós: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Ruim
2,0
Excelente
10,0
Prós: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Excelente
10,0
Prós: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Excelente
10,0
Prós: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Excelente
10,0
Prós: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Excelente
10,0
Prós: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Excelente
9,4
Prós: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Excelente
10,0
Prós: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Bom
7,7
Prós: Hotel staff was incrediable polite and always very helpful. Breakfast servicing was just a great. The rooms were cleaned twice a day in a very good manner.
Excelente
8,0
Prós: The location of the hotel is good.
Bom
7,6
Prós: We had an absolutely terrific time at the hotel. An excellent location, great food and especially great service. Everyone at the hotel was extremely friendly and helpful. Always a small and always trying to help. The beach and pools were the best. It had a large area for swiming and it was out of the main waves area and relatively gentle for everyone to enjoy. The pools were clean and well staffed. I would glady recommend this hotel to anyone.
Excelente
8,0
Prós: Staff was very friendly and accommodating. Hotel was very clean. We loved the access to the pools and beach. We didn't even leave the area, because the hotel was so nice.
Bom
6,4
Prós: the beach--the pool---the comp breakfast
Excelente
8,0
Prós: Luxury Hotel all the way. Beautiful rooms. Excellent buffet breakfast.
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Contras: $self.cons
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 634 avaliações
Limpeza
9,4
Conforto
9,4
Localização
9,4
Serviços
9,3
Pessoal
9,2
Custo-benefício
8,5
2,0 Ruim
Prós: I like the facility
Contras: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
8,0 Excelente
Prós:
Contras: No shuttle service
8,8 Excelente
Prós: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Contras:
8,5 Excelente
Prós: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Contras: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
2,0 Ruim
Prós:
Contras: I canceled cuz of the corona virus and I didn't get any money back
10,0 Excelente
Prós: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Contras: Really nothing.
10,0 Excelente
Prós: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Contras: N / A
10,0 Excelente
Prós: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Contras: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
10,0 Excelente
Prós: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Contras:
10,0 Excelente
Prós: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Contras: Nothing!!
9,4 Excelente
Prós: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Contras: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
10,0 Excelente
Prós: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Contras:
7,7 Bom
Prós: Hotel staff was incrediable polite and always very helpful. Breakfast servicing was just a great. The rooms were cleaned twice a day in a very good manner.
Contras:
8,0 Excelente
Prós: The location of the hotel is good.
Contras: The pool side does not get a lot of sunshine.
7,6 Bom
Prós: We had an absolutely terrific time at the hotel. An excellent location, great food and especially great service. Everyone at the hotel was extremely friendly and helpful. Always a small and always trying to help. The beach and pools were the best. It had a large area for swiming and it was out of the main waves area and relatively gentle for everyone to enjoy. The pools were clean and well staffed. I would glady recommend this hotel to anyone.
Contras:
8,0 Excelente
Prós: Staff was very friendly and accommodating. Hotel was very clean. We loved the access to the pools and beach. We didn't even leave the area, because the hotel was so nice.
Contras:
6,4 Bom
Prós: the beach--the pool---the comp breakfast
Contras: need an up date, pay for wire less not good, lobby smelled musty
8,0 Excelente
Prós: Luxury Hotel all the way. Beautiful rooms. Excellent buffet breakfast.
Localização do estabelecimento
Em Cancun (na área de Zona Hotelera), Grand Fiesta Americana Coral Beach Cancun está a poucos passos de Forum Beach e Praia Caracol. Este resort de 5 estrelas fica a 0,2 km de Delphinus Dreams e 0,3 km de Centro de Convenções de Cancun.
Quartos
Sinta-se em casa em um de nossos 602 quartos com ar-condicionado, minibares e TVs de plasma. Os quartos possuem varandas particulares. O acesso de cortesia à internet com e sem fio mantém você conectado, e a TV com programas a cabo garante sua diversão. Banheiro privativo com chuveiro/banheira combinados apresenta banheiras e produtos de toalete de grife.
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens e tratamentos faciais. Se você está a fim de recreação, encontrará uma piscina externa e uma academia. Este resort oferece comodidades como Wi-Fi de cortesia, serviços de concierge e serviço de babá ou creche (sobretaxa).
Alimentação
Saboreie pratos da culinária francesa no Le Basilic, um dos 5 restaurantes neste resort, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis 2 nas cafeterias. No fim do dia, relaxe com uma bebida refrescante em um bar/lounge ou um bar ao lado da piscina. Há café da manhã (buffet) disponível diariamente, entre 6h30 e meio-dia, mediante uma taxa.
Comodidades para negócios e outras comodidades
As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado do hotel para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
**Descontos progressivos: quanto antes reservar, maior o desconto que irá ganhar. Válido para reservas com check-in até Julho de 2020.** Apresentando vista do Mar do Caribe e para a Lagoa Nichupté, o AAA Four Diamond Secrets The Vine Cancun Resort & Spa está localizado na avenida Kukulkan Boulevard. Este hotel elegante dispõe de 6 restaurantes, 3 piscinas ao ar livre e um spa. Os quartos do Secrets The Vine Cancun Resort & Spa são espaçosos e possuem ar-condicionado, bem como decoração moderna e encantadora. Você vai encontrar TV de tela plana e base para iPod à sua disposição. Todas as acomodações têm vista do mar. O spa conta com saunas seca e a vapor. Você também pode desfrutar de hidroterapia e tratamentos de beleza, além de salão de beleza e academia. O The Vine desenvolveu um aplicativo exclusivo de conectividade gratuitamente à sua disposição. Com este aplicativo, você pode fazer chamadas e mensagens gratuitas ilimitadas ao redor do mundo a partir do seu próprio celular e tablet. Aproveite também para desfrutar de pratos internacionais no restaurante buffet do resort. As opções gourmet a lá carte incluem cozinha asiática de fusão, bem como opções italiana, mexicana, peruana e mediterrânea. As atividades locais incluem ciclismo, mergulho com cilindro e pesca submarina. O campo de golfe mais próximo fica a 10 minutos de carro.
Nota geral 9,2 Excelente
Baseado em 548 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
10,0
Prós: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Excelente
8,5
Prós: Great Room junior suite
Nice beach
Great Staff
Excelente
9,7
Prós: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Excelente
8,5
Prós: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Excelente
10,0
Prós: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Excelente
9,4
Prós: Beautiful beach and view, good food at all of the restaurants, clean
Excelente
10,0
Excelente
9,1
Prós: It is top three resorts in Cancun easily.
Excelente
8,8
Prós: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Excelente
8,0
Prós: Good food
Excelente
10,0
Prós: Everything was amazing !
Excelente
9,7
Prós: Everything is top notch.
Detalhes
Avaliações
Nota geral 9,2 Excelente
Baseado em 548 avaliações
Limpeza
9,5
Conforto
9,4
Localização
9,3
Serviços
9,4
Pessoal
9,3
Custo-benefício
8,6
10,0 Excelente
Prós: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Contras:
8,5 Excelente
Prós: Great Room junior suite
Nice beach
Great Staff
Contras: I would think 2x if you're traveling solo. This hotel was couples, families.
9,7 Excelente
Prós: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
Contras: You have to get up early to reserve your spot at the very crowded pool.
It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
8,5 Excelente
Prós: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
Contras: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.
10,0 Excelente
Prós: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
Contras: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
9,4 Excelente
Prós: Beautiful beach and view, good food at all of the restaurants, clean
Contras: Our last night there our whole room smelled like sewage
10,0 Excelente
Prós:
Contras: Vacation club sales pitch.
9,1 Excelente
Prós: It is top three resorts in Cancun easily.
Contras: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
8,8 Excelente
Prós: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Contras: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.
8,0 Excelente
Prós: Good food
Contras: staff Darcel rude and very unprofessional
10,0 Excelente
Prós: Everything was amazing !
Contras: Our sink over flowed in our second room
9,7 Excelente
Prós: Everything is top notch.
Contras: Room location was horrible.
Oferecendo vista para o Mar do Caribe e a Lagoa Nichupté, o Secrets The Vine Cancun Resort & Spa, com classificação 4 Diamantes AAA, está localizado na Kukulkan Boulevard. Este hotel elegante dispõe de 6 restaurantes, 3 piscinas ao ar livre e um spa. Os quartos do Secrets The Vine Cancun Resort & Spa são espaçosos e possuem ar-condicionado, decoração moderna e encantadora, uma TV de tela plana, um tablet interativo e vista para o mar. Você pode relaxar no spa, com saunas seca e a vapor. Além disso, você pode usufruir de tratamentos de hidroterapia e de beleza. Um salão de beleza e uma academia estão disponíveis. O The Vine desenvolveu um aplicativo exclusivo de conectividade gratuito para os hóspedes. Com este aplicativo, você pode fazer chamadas ilimitadas e enviar mensagens gratuitamente para qualquer lugar do mundo a partir do seu próprio celular e tablet. Você pode também desfrutar de pratos internacionais no restaurante em estilo buffet do resort. As opções gourmet à la carte incluem pratos asiáticos de fusão, bem como culinárias italiana, mexicana, peruana e mediterrânea. Na região, você pode fazer passeios de bicicleta, mergulho com cilindro e pesca submarina. O campo de golfe mais próximo fica a 10 minutos de carro deste resort. O resort está situado a 14 km do centro de Cancún e a 15 minutos de carro do Aeroporto Internacional de Cancún.
**Descontos progressivos: quanto antes reservar, maior o desconto que irá ganhar. Válido para reservas com check-in até Julho de 2020.** Localizado na Boulevard Kukulcán, na zona hoteleira e com acesso direto à praia, o Live Aqua Cancún é apenas para adultos, fica a 10 minutos de carro da região de casas noturnas e dos restaurantes em Cancún e a 19,5 km do Aeroporto Internacional de Cancún. Dispõe de piscina, refeições e bebidas incluídas, além de banheira de hidromassagem, sauna e sala de massagem. Todos os quartos estão equipados com ar-condicionado, Wi-Fi gratuito, TV LCD a cabo, frigobar e cofre eletrônico, juntamente com banheiro com banheira e chuveiro independentes, amenidades de banho e secador de cabelo. Podem oferecer vista ao jardim, lateral ao mar ou à praia. Alguns contam com varanda ou acesso ao Aqual Lounge Club, com bebidas premium e serviço de concierge privativo. Entre as comodidades do Live Aqua incluem-se estacionamento gratuito, academia, quadra de tênis e salas de reuniões e eventos. A equipe bilíngüe está disponível 24h para auxiliá-lo com dicas turísticas, serviço de traslado por uma taxa e aluguel de carros. O estabelecimento abriga 5 bares e 7 restaurantes que oferecem pratos buffet e de especialidades. O Restaurante Site serve refeições temáticas no estilo buffet, enquanto o Hidden Garden e o MB Restaurant dispõem de opções de fusão e de autor para o jantar, mediante reserva antecipada. O Live Aqua Beach Resort Cancún encontra-se a 300 m da Isla Shopping Village. O Píer, de onde partem os barcos para a Isla Mujeres, encontra-se a 20 minutos de carro.
Nota geral 9,2 Excelente
Baseado em 186 avaliações
Todas as avaliações
- Todas as avaliações
Bom
7,1
Prós: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Excelente
10,0
Prós: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Bom
6,2
Prós: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Excelente
10,0
Prós: The hotel had a fresh clean feel, friendly staff and great food and amenities
Excelente
10,0
Prós: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Excelente
10,0
Prós: The perfect hotel - paradise.
Excelente
10,0
Prós: Gorgeous property, delicious food, excellent location. Highly recommend !
Bom
6,0
Prós: Food was not good , place could use some updates
Excelente
9,1
Prós: The pools are amazing, the grounds well kept and the staff are all friendly.
Regular
5,4
Prós: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Excelente
8,0
Prós: Everything was excellent and the staff was excellent as well
Detalhes
Avaliações
Nota geral 9,2 Excelente
Baseado em 186 avaliações
Limpeza
9,6
Conforto
9,5
Localização
9,6
Serviços
9,1
Pessoal
9,2
Custo-benefício
8,6
7,1 Bom
Prós: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Contras: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel.
Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
10,0 Excelente
Prós: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Contras: that I couldn't stay longer
6,2 Bom
Prós: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Contras:
10,0 Excelente
Prós: The hotel had a fresh clean feel, friendly staff and great food and amenities
Contras: I wish the hotel could’ve accommodated our group of friends and been closers together, because the elevators were sometime slow
10,0 Excelente
Prós: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Contras: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
10,0 Excelente
Prós: The perfect hotel - paradise.
Contras: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
10,0 Excelente
Prós: Gorgeous property, delicious food, excellent location. Highly recommend !
Contras: Staff is pushy to up-sell other products
6,0 Bom
Prós: Food was not good , place could use some updates
Contras:
9,1 Excelente
Prós: The pools are amazing, the grounds well kept and the staff are all friendly.
Contras: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
5,4 Regular
Prós: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Contras: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
8,0 Excelente
Prós: Everything was excellent and the staff was excellent as well
Contras:
**Descontos progressivos: quanto antes reservar, maior o desconto que irá ganhar. Válido para reservas com check-in até Julho de 2020.** Localizado na Boulevard Kukulcán, na zona hoteleira e com acesso direto à praia, o Live Aqua Cancún é apenas para adultos, fica a 10 minutos de carro da região de casas noturnas e dos restaurantes em Cancún e a 19,5 km do Aeroporto Internacional de Cancún. Dispõe de piscina, refeições e bebidas incluídas, além de banheira de hidromassagem, sauna e sala de massagem. Todos os quartos estão equipados com ar-condicionado, Wi-Fi gratuito, TV LCD a cabo, frigobar e cofre eletrônico, juntamente com banheiro com banheira e chuveiro independentes, amenidades de banho e secador de cabelo. Podem oferecer vista ao jardim, lateral ao mar ou à praia. Alguns contam com varanda ou acesso ao Aqual Lounge Club, com bebidas premium e serviço de concierge privativo. Entre as comodidades do Live Aqua incluem-se estacionamento gratuito, academia, quadra de tênis e salas de reuniões e eventos. A equipe bilíngüe está disponível 24h para auxiliá-lo com dicas turísticas, serviço de traslado por uma taxa e aluguel de carros. O estabelecimento abriga 5 bares e 7 restaurantes que oferecem pratos buffet e de especialidades. O Restaurante Site serve refeições temáticas no estilo buffet, enquanto o Hidden Garden e o MB Restaurant dispõem de opções de fusão e de autor para o jantar, mediante reserva antecipada. O Live Aqua Beach Resort Cancún encontra-se a 300 m da Isla Shopping Village. O Píer, de onde partem os barcos para a Isla Mujeres, encontra-se a 20 minutos de carro.
Com ótima localização em Cancun (na área de Zona Hotelera), JW Marriott Cancun Resort & Spa está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 8,9 Excelente
Baseado em 272 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
10,0
Prós: Everything was great.
Awesome staff.
Awesome food.
Awesome service
Excelente
10,0
Prós: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Excelente
8,0
Prós: overall ambiance,friendly staff, great location.
Bom
6,8
Prós: The view and size of the room was very nice.
Excelente
10,0
Prós: Service was really good
Ruim
2,8
Detalhes
Avaliações
Nota geral 8,9 Excelente
Baseado em 272 avaliações
Limpeza
9,3
Conforto
9,1
Localização
9,1
Serviços
8,9
Pessoal
8,9
Custo-benefício
8,2
10,0 Excelente
Prós: Everything was great.
Awesome staff.
Awesome food.
Awesome service
Contras: Pool and Beach entrance smells like wet carpet.
10,0 Excelente
Prós: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Contras:
8,0 Excelente
Prós: overall ambiance,friendly staff, great location.
Contras: None
6,8 Bom
Prós: The view and size of the room was very nice.
Contras: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
10,0 Excelente
Prós: Service was really good
Contras:
2,8 Ruim
Prós:
Contras: I got descriminated
Com ótima localização em Cancun (na área de Zona Hotelera), JW Marriott Cancun Resort & Spa está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Grand Park Royal Cancun Caribe, vencedor de quatro diamantes AAA para seus restaurantes e seus excelentes serviços, é um elegante hotel, rodeado por jardins exuberantes e com meio quilômetro de praia privada. Este complexo hoteleiro está localizado a menos de 3 km do Plaza Kukulcan e Avenida de luxo dos centros comerciais, bem como La Isla Shopping Village. As famosas discotecas de Cancun como Coco Bongo, The City e Mandala estão localizado a 1,5 km ao norte do hotel e o centro de Cancun, 11,5 quilômetros. O aeroporto de Internacional de Cancun (CUN) é de 24 quilômetros de distância. Distinto Grand Park Royal Cancun Caribe oferece vistas magníficas de seus belos quartos; É o destino perfeito para aqueles que querem desfrutar das famosas areias brancas e águas azul-turquesa do mar do Caribe, em Cancun. O hotel oferece internet wireless básico para networking (acesso restrito a algumas páginas) grátis e ilimitado à internet sem fios a um custo adicional. O restaurante oriental será remodelado em outubro de abril até o dia 19 de 22, esta oferta permite que você mantenha os serviços de classe mundial no melhor hotel mexicano da Caríbia, obrigado pelo seu entendimento
Nota geral 8,7 Excelente
Baseado em 804 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
9,1
Prós: Conforto
Regular
5,3
Prós: Location and some services.
Excelente
10,0
Prós: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Bom
6,8
Prós: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Excelente
10,0
Prós: Tudo foi incrível!!!!
Excelente
8,5
Prós: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Ruim
2,7
Bom
6,6
Prós: Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.
Excelente
8,0
Prós: location is excellent. Paradise.
Excelente
8,0
Prós: The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again.
Excelente
8,0
Prós: the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite.
Detalhes
Avaliações
Nota geral 8,7 Excelente
Baseado em 804 avaliações
Limpeza
9,1
Conforto
8,9
Localização
9,1
Serviços
8,6
Pessoal
8,6
Custo-benefício
8,1
9,1 Excelente
Prós: Conforto
Contras: Assédio da equipe de vendas de Clube de Viagens
5,3 Regular
Prós: Location and some services.
Contras: Room is not quite comfortable. Small bathroom, TV didn't work all the time and shower wasn't very good. Hotel is ok but for the price I espected much much more.
10,0 Excelente
Prós: Love entertainment staff
Ubaldo manager of food and beverages was amazing!
Super clean resort
Multiple jetted showers the best!
Contras:
6,8 Bom
Prós: + Property:
Nice landscaping, beautiful beach front, excellent "adult only" pool.
Overall it was nicely maintained.
Royal tower room was beautiful with a large balcony, huge bathroom, couch/sitting area, and unobstructed view of the ocean.
+ Staff:
Bartenders & wait staff at the adult pool and rooftop bar were awesome.
Waiters at all of the restaurants were good.
Cleaning/maid staff were excellent and kept our room looking spectacular everyday.
The Royal Tower concierge (Gabriela) was very helpful with accommodating a special request we had.
+ Food:
Good variety. Dinner at the Oriental, and breakfast buffet were the best meals we had during our stay.
Contras: - Property:
**BEWARE** when booking that this resort goes by "building type" and not "room type."
I thought we had booked a room with a King bed but was told there were none available, but we could upgrade to a "Royal Tower Room" with a King for $240 USD.
After much frustration and back and forth with person at the front desk, he offered us a "COMPLIMENTARY UPGRADE" to the "Royal Tower Room".......for $50 USD cash he put directly into his pocket.
Also -- the 1 and only hot tub was located near the family pool and was filled with young children everyday.
There was feces sitting on the steps to the hot tub that were there for at least a half hour before someone pointed them out to maintenance and they were cleaned up; absolutely gross.
And if you're looking for late night activities, you'll have to leave the resort because the last bars closed at 100 AM.
- Staff:
They always seemed to be trying to sell you on something.
Beware, the workers in the lobby are not the actual concierge (even though they will tell you they are), they are actually selling timeshare. The real concierge is the opposite direction, near the elevators/banquet hall.
Wait staff at the restaurants generally would not refill our water glasses unless we specifically asked them to.
- Food:
Quality was "OK". There was nothing I would go back for.
10,0 Excelente
Prós: Tudo foi incrível!!!!
Contras: Nada
8,5 Excelente
Prós: Everything was amazing! All the staff were amazing, except check in boy.
Restraunts are amazing and great service! Bell boys are super amazing and very friendly. Room service was great and loved how polite they were.
Contras: Checking in was horriable! After traveling 8 hours and having a young man that seemed very irritable and didn't seem he liked his job to much, was a little frustrating. We received nothing paper wise or conversation about things to do or any info about the resort. No towel cards, maps, agenda paper, nothing!! Just a room key.
Check out was good. Thank goodness it was a different person.
Not really any activities at night though.
2,7 Ruim
Prós:
Contras: Old, ugly hotel, food unatable especially (Oriental and Italian restaurant), lots of young, drunk noisy people. Rooms tidy but IBIS style, no shower cap (even on request), no shower gel only soap. Defenitely not a 5* hotel. After arrival they put a plastic bracelet on your wrist, and you can not take it off for the whole stay (including sleep, swimming, tanning, etc) Very annoying.
6,6 Bom
Prós: Pools, nice views, pool staff very nice. Plenty of options for cable tv. Good location.
Contras: While polite, reception and restaurant staff completely lacked charm of any kind and I actually found them quite intimidating. The dinner buffet was fairly revolting, not many options for other food, which was always cold by the time you received it by the pool. After giving it a couple of tries, we ended up always having to leave the hotel to get something decent to eat.
8,0 Excelente
Prós: location is excellent. Paradise.
Contras:
8,0 Excelente
Prós: The hotel was fantastic! The food was good, and everything was nice and close. I would definitely stay here again.
Contras: I didn't like that my booking hadn't gone through and the price was different than advertised.
8,0 Excelente
Prós: the cleanliness of the room and good location. Also swimming pool is very beautiful and the staffs are very very kind and polite.
Contras: nothing.
Grand Park Royal Cancun Caribe, vencedor de quatro diamantes AAA para seus restaurantes e seus excelentes serviços, é um elegante hotel, rodeado por jardins exuberantes e com meio quilômetro de praia privada. Este complexo hoteleiro está localizado a menos de 3 km do Plaza Kukulcan e Avenida de luxo dos centros comerciais, bem como La Isla Shopping Village. As famosas discotecas de Cancun como Coco Bongo, The City e Mandala estão localizado a 1,5 km ao norte do hotel e o centro de Cancun, 11,5 quilômetros. O aeroporto de Internacional de Cancun (CUN) é de 24 quilômetros de distância. Distinto Grand Park Royal Cancun Caribe oferece vistas magníficas de seus belos quartos; É o destino perfeito para aqueles que querem desfrutar das famosas areias brancas e águas azul-turquesa do mar do Caribe, em Cancun. O hotel oferece internet wireless básico para networking (acesso restrito a algumas páginas) grátis e ilimitado à internet sem fios a um custo adicional. O restaurante oriental será remodelado em outubro de abril até o dia 19 de 22, esta oferta permite que você mantenha os serviços de classe mundial no melhor hotel mexicano da Caríbia, obrigado pelo seu entendimento
Nota geral 8,4 Excelente
Baseado em 2.743 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
9,1
Prós: The view is really nice, and all the pool sofas provided are nice and clean.
Excelente
8,2
Prós: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option.
Italian restaurant option serves really great food.
Excelente
10,0
Prós: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
Ruim
3,1
Prós: The price was the only thing appealing about this place.
Regular
5,7
Prós: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
Excelente
9,3
Prós: Great location, not too busy, friendly staff, amazing facilities, beyond comfortable stay
Excelente
9,7
Prós: The resort and the staff were amazing. Clean rooms.
Excelente
8,8
Prós: in general everything was ok with the hotel
Excelente
8,2
Prós: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Excelente
9,7
Prós: Very good experience. Very clean and comfortable facilities. Absolutely no complaints. Would love to go there again.
Detalhes
Avaliações
Nota geral 8,4 Excelente
Baseado em 2.743 avaliações
Limpeza
8,7
Conforto
8,7
Localização
8,6
Serviços
8,3
Pessoal
8,6
Custo-benefício
8,0
9,1 Excelente
Prós: The view is really nice, and all the pool sofas provided are nice and clean.
Contras: Food here is not as good as expected. Not much choice and no seafood.
8,2 Excelente
Prós: Can choose to go all inclusive starting any day you choose and going to the end of your stay. Great option.
Italian restaurant option serves really great food.
Contras: Not being able to check in until 3pm, very frustrating especially when everyone waits until 3 so then there is a line/group to fight at check in. Seems to cause frustration unnecessarily.
10,0 Excelente
Prós: Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.
Contras:
3,1 Ruim
Prós: The price was the only thing appealing about this place.
Contras: Trash in the pool, very slow service, poor quality of windows (ratteled all night), and half the building was under construction. Not very vacation friendly for relaxing.
5,7 Regular
Prós: Beach and pool were beautiful. We ere only staying one night with very early departure to airport. Couldn't check in early. We're told to come back at 3pm. Room wasn't ready until 4:15. Trapped with our carrying in pool area. Son was told gym cost extra to use.
Contras:
9,3 Excelente
Prós: Great location, not too busy, friendly staff, amazing facilities, beyond comfortable stay
Contras: Decor of rooms could be improved
9,7 Excelente
Prós: The resort and the staff were amazing. Clean rooms.
Contras: Nothing
8,8 Excelente
Prós: in general everything was ok with the hotel
Contras: I did paid an extra $184 us dollars for my 16 yr old kid.
they called a kid under 10 years old
8,2 Excelente
Prós: The room is clean and spacious and it is located right beside the beach. The staff are friendly, but some of the staff cannot speak English very well.
Contras: Weak and slow Wifi throughout the stay and in most parts of the hotel.
9,7 Excelente
Prós: Very good experience. Very clean and comfortable facilities. Absolutely no complaints. Would love to go there again.
Contras:
Esta jóia arquitetónica está numa localização privilegiada, a minutos das principais atrações de Cancun. Este hotel dispõe de um centro de convenções e espaço exterior para eventos e actividades sociais. Conta com 5 restaurantes, um snack-bar, bar de desporto, sala de gelados, e bar de charutos. Por uma taxa extra, os hóspedes podem usar as salas de reuniões, o campo de golfe, planeamento de casamentos, spa e salão de beleza, serviço de baby-sitter, lavandaria, acesso à Internet e assistência médica 24 horas. Além do átrio com elevadores, também há um salão de cabeleireiro, e clube infantil.
Nota geral 8,5 Excelente
Baseado em 116 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
10,0
Prós: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Excelente
9,4
Prós: MAR
comida
ambiente
atendimento na piscina
Excelente
10,0
Prós: We were very pleased with every aspect our stay at the Iberostar Cancun.
Detalhes
Avaliações
Nota geral 8,5 Excelente
Baseado em 116 avaliações
Limpeza
8,9
Conforto
8,6
Localização
9,0
Serviços
8,5
Pessoal
8,6
Custo-benefício
7,7
10,0 Excelente
Prós: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Contras: No top shelf alcohol choices.
9,4 Excelente
Prós: MAR
comida
ambiente
atendimento na piscina
Contras: Dentro do hotel e nos quartos a limpeza é excelente, na área externa também.
Creio que devem dar mais atenção a limpeza da piscina onde fica o bar, pois teve um dias de manhã que tinha limão, copo, e outras sujeiras na água e acabei me sentindo mal de permanecer.
10,0 Excelente
Prós: We were very pleased with every aspect our stay at the Iberostar Cancun.
Contras:
Esta jóia arquitetónica está numa localização privilegiada, a minutos das principais atrações de Cancun. Este hotel dispõe de um centro de convenções e espaço exterior para eventos e actividades sociais. Conta com 5 restaurantes, um snack-bar, bar de desporto, sala de gelados, e bar de charutos. Por uma taxa extra, os hóspedes podem usar as salas de reuniões, o campo de golfe, planeamento de casamentos, spa e salão de beleza, serviço de baby-sitter, lavandaria, acesso à Internet e assistência médica 24 horas. Além do átrio com elevadores, também há um salão de cabeleireiro, e clube infantil.
Nota geral 8,4 Excelente
Baseado em 242 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
8,5
Prós: The staff was very friendly and courteous the food was good the entertainment was great.
Bom
6,5
Prós: staff was good a lot of animations...
Excelente
10,0
Excelente
10,0
Prós:
The best staff ever!!!
Ruim
2,2
Prós: Nothing
Excelente
10,0
Prós: I liked the fact that this is adults resort only not only that it was a lot of fan every body frankly excellent staff good food I loved the shows and fanny games by the sea pool everybody smiles happy this is my 5th time in temptation and I hope to be back soon and I like when every time I arrive there they tell me welcome home
Regular
5,7
Prós: The food was average, I guess because I'm a native and I know traditional mexican food. The staff was AMAZING!! great service. And the beach, wow. The overall vibe was fun, but people there average in they're 40s which was a downer for me, i was lol long for a younger, sexier crowd.
Excelente
8,6
Prós: Temptation is an amazing resort made for adults with open and fun minds. The service is great, the food is wonderful and there is always an activity for everyone at all times in a beautiful location.
Excelente
8,2
Prós: We love this resort and returned for our 6th time. The resort is full of friendly outgoing people looking to have a great time. As a friend says, "I went to Cuba and sat on loungers beside same couple for a week without exchanging words" That will never happen at TTR. Join Cancuncare.com and meet many before you arrive. Hands down the most fun resort out there.
Excelente
8,2
Excelente
9,4
Prós: The service, food and locations was great. You were waited on with care and precision. Just what I needed. Beautiful property and the spa was fantastic!!!!! Alejandro has gifted hands and was the best massage therapist!
Bom
7,7
Prós: this was the one of the best hotels I have been to and I have stayed in in over 300 hotels in the past 6 years. the staff were exceptionally happy.
Bom
7,6
Prós: Everything was very good, including food, services, the atmosphere... You could join the gests on drinking and dancing, or just stay relaxed all by yourself... A nice place for young couples!
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Detalhes
Avaliações
Nota geral 8,4 Excelente
Baseado em 242 avaliações
Limpeza
8,7
Conforto
8,6
Localização
8,5
Serviços
8,6
Pessoal
8,6
Custo-benefício
7,8
8,5 Excelente
Prós: The staff was very friendly and courteous the food was good the entertainment was great.
Contras: The roof was leaking in many places area rugs were used to soak up the spill instead of buckets and a lot of people fell in the lobby including myself.
6,5 Bom
Prós: staff was good a lot of animations...
Contras: NOT FOR SINGLE...Not for single...don't go there if you are not with somebody (wife, girlfriend...)
10,0 Excelente
Prós:
Contras: More premium liquors
10,0 Excelente
Prós:
The best staff ever!!!
Contras:
Price
2,2 Ruim
Prós: Nothing
Contras: Very bad customer service.
Rude reception and manager.
Dirty rooms
Front door is not sealed after reenovation.
Food is very bad. Level of three star hotel.
It is not adult only hotel it is bardelle hotel.
Stay away from that hotel.
There are several adult only hotel which are a lot better.
10,0 Excelente
Prós: I liked the fact that this is adults resort only not only that it was a lot of fan every body frankly excellent staff good food I loved the shows and fanny games by the sea pool everybody smiles happy this is my 5th time in temptation and I hope to be back soon and I like when every time I arrive there they tell me welcome home
Contras: Only one think TV channels most of them in Spanish some times I want to go to my room relax for sometime and watch TV but everything in Spanish and most of the guests speak English so please have some English chanels
5,7 Regular
Prós: The food was average, I guess because I'm a native and I know traditional mexican food. The staff was AMAZING!! great service. And the beach, wow. The overall vibe was fun, but people there average in they're 40s which was a downer for me, i was lol long for a younger, sexier crowd.
Contras: Guest age average 40-50s. Not so hot looking. Young crowd seekers need to go elsewhere. The hotel itself is OUTDATED. All the pools are COLD. Bad pluming, small rooms, ocean view was really a tiny liltte gap of blue in the corner of our window.
8,6 Excelente
Prós: Temptation is an amazing resort made for adults with open and fun minds. The service is great, the food is wonderful and there is always an activity for everyone at all times in a beautiful location.
Contras: having to pay for WiFi
8,2 Excelente
Prós: We love this resort and returned for our 6th time. The resort is full of friendly outgoing people looking to have a great time. As a friend says, "I went to Cuba and sat on loungers beside same couple for a week without exchanging words" That will never happen at TTR. Join Cancuncare.com and meet many before you arrive. Hands down the most fun resort out there.
Contras: For the first time the crowd was younger than normal. Much higher percentage of under 30 crowd this visit. If this trend continues we wont be happy. We like to party with adults not children.
8,2 Excelente
Prós:
Contras: Great for couples
9,4 Excelente
Prós: The service, food and locations was great. You were waited on with care and precision. Just what I needed. Beautiful property and the spa was fantastic!!!!! Alejandro has gifted hands and was the best massage therapist!
Contras: The beach had a smell that was not pleasant at times. Not sure what it was so I stayed in the pool area.
7,7 Bom
Prós: this was the one of the best hotels I have been to and I have stayed in in over 300 hotels in the past 6 years. the staff were exceptionally happy.
Contras:
7,6 Bom
Prós: Everything was very good, including food, services, the atmosphere... You could join the gests on drinking and dancing, or just stay relaxed all by yourself... A nice place for young couples!
Contras:
Nota geral 8,4 Excelente
Baseado em 224 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
10,0
Prós: Staff is very good and helpful. They helped us with lots of things including food, room checkout, Last minute Italian restaurant booking and others. This is a great place, if you are planning to visit cancun do stay in this hotel. It is best value of money..
Regular
5,4
Prós: After a recent stay at the Park Royal, I would recommend looking elsewhere for your stay in Cancun, especially if you're hoping to visit their "spa"- there isn't one. There's a Fitness Center with a man apparently available for massages but definitely nothing fancy- I'm not even sure where the room for massages was located within the Fitness Center.
That being said, there were a lot of things that were pretty unclear and confusing.
I have stayed in different parts of Mexico and at a number of resorts, varying in price range and this was definitely not the least expensive place that I have stayed at that definitely had the least amount of amenities.
It can be pretty chilly at times during the winter months (even in Mexico!) so we were surprised that there was no hot tub. There were two small pools but they weren't heated, so between that and the lack of what we thought would be an actual spa (the website would have you believe that there was a pretty extensive one) we were surprised about how unaccomodating the front desk staff was. When we asked for recommendations for a spa we could cab or walk to, they had no recommendations and sent us out the door telling us to "try the hotel next door", which turned out to not allow non-guests to even book an appointment at their spa. I have never had a concierge not even ask a co-worker if they didn't have a recommendation, let alone not offer to call and book something for you since it isn't available.
The restaurant staff and really all the staff sans the front desk were very polite and helpful; I think that's why it was so surprising when even getting change was an issue at the desk. We decided to do do our own research and found our own spa and a couple of restaurants to get off the resort via Trip Advisor since the front desk seemed pretty inept at helping with that sort of thing. There is only one non-buffet, reservation only situation that's a little difficult to get a spot at but decent. Overall the food wasn't the best I've had at an all-inclusive but it was not the worst. Do not expect to order guacamole and chips poolside- they aren't set up for it. If you're a fan of Mimosas unfortunately this isn't the place for you, either. They have a choice of white or red but that's the end of their wine "selection".
The beds are incredibly firm, which can be a positive or negative depending on your preference. Also not a negative but just an FYI- the water is a super wavy, beautiful and clear and fun to wade into. For snorkeling you can get a really great tour over protected reefs via Aqua World that's completely reasonably priced. The hotel actually said that snorkeling was included when we booked but it turned out that was only true if you sat through a Time Share presentation which for us wasn't worth it, we just paid for the experience and it was a lot of fun.
Summary? Spend a little more and get a lot more seemed to be the lesson we learned for All Inclusives in Cancun.
Regular
5,3
Prós: The beach is amazing. The rooms are ok and also the comforts.
Excelente
8,0
Prós: I liked the location and the food was realy good at both restaurants. The staff was helpfull and friendly. It was clean and comfy.
Bom
7,6
Prós: Convenient location, near many shops and entertainment. Excellent food, spacious clean room. Well appointed surroundings, clean beach. Very responsive staff.
Detalhes
Avaliações
Nota geral 8,4 Excelente
Baseado em 224 avaliações
Limpeza
8,6
Conforto
8,5
Localização
9,1
Serviços
8,1
Pessoal
8,6
Custo-benefício
7,9
10,0 Excelente
Prós: Staff is very good and helpful. They helped us with lots of things including food, room checkout, Last minute Italian restaurant booking and others. This is a great place, if you are planning to visit cancun do stay in this hotel. It is best value of money..
Contras:
5,4 Regular
Prós: After a recent stay at the Park Royal, I would recommend looking elsewhere for your stay in Cancun, especially if you're hoping to visit their "spa"- there isn't one. There's a Fitness Center with a man apparently available for massages but definitely nothing fancy- I'm not even sure where the room for massages was located within the Fitness Center.
That being said, there were a lot of things that were pretty unclear and confusing.
I have stayed in different parts of Mexico and at a number of resorts, varying in price range and this was definitely not the least expensive place that I have stayed at that definitely had the least amount of amenities.
It can be pretty chilly at times during the winter months (even in Mexico!) so we were surprised that there was no hot tub. There were two small pools but they weren't heated, so between that and the lack of what we thought would be an actual spa (the website would have you believe that there was a pretty extensive one) we were surprised about how unaccomodating the front desk staff was. When we asked for recommendations for a spa we could cab or walk to, they had no recommendations and sent us out the door telling us to "try the hotel next door", which turned out to not allow non-guests to even book an appointment at their spa. I have never had a concierge not even ask a co-worker if they didn't have a recommendation, let alone not offer to call and book something for you since it isn't available.
The restaurant staff and really all the staff sans the front desk were very polite and helpful; I think that's why it was so surprising when even getting change was an issue at the desk. We decided to do do our own research and found our own spa and a couple of restaurants to get off the resort via Trip Advisor since the front desk seemed pretty inept at helping with that sort of thing. There is only one non-buffet, reservation only situation that's a little difficult to get a spot at but decent. Overall the food wasn't the best I've had at an all-inclusive but it was not the worst. Do not expect to order guacamole and chips poolside- they aren't set up for it. If you're a fan of Mimosas unfortunately this isn't the place for you, either. They have a choice of white or red but that's the end of their wine "selection".
The beds are incredibly firm, which can be a positive or negative depending on your preference. Also not a negative but just an FYI- the water is a super wavy, beautiful and clear and fun to wade into. For snorkeling you can get a really great tour over protected reefs via Aqua World that's completely reasonably priced. The hotel actually said that snorkeling was included when we booked but it turned out that was only true if you sat through a Time Share presentation which for us wasn't worth it, we just paid for the experience and it was a lot of fun.
Summary? Spend a little more and get a lot more seemed to be the lesson we learned for All Inclusives in Cancun.
Contras:
5,3 Regular
Prós: The beach is amazing. The rooms are ok and also the comforts.
Contras: The restaurant aren't so good. Topless isn't admitted because it is considered a "family hotel" even if there are no laws about it in Mexico.
8,0 Excelente
Prós: I liked the location and the food was realy good at both restaurants. The staff was helpfull and friendly. It was clean and comfy.
Contras:
7,6 Bom
Prós: Convenient location, near many shops and entertainment. Excellent food, spacious clean room. Well appointed surroundings, clean beach. Very responsive staff.
Contras: problems with payment Master Card, had to pay cash!
Excelentemente situado em frente a uma praia de areia branca, o fantástico hotel Paradisus Cancun goza de maravilhosas vistas sobre o azul-turquesa do Mar das Caraíbas e da Lagoa Nichupté. O hote dispõe de vários restaurantes e bares, um campo de golfe de 9 buracos, uma excelente zona de spa, salas de reuniões e um centro de negócios. Nas imediações, encontram-se bens restaurantes, bares, lojas e vida noturna.
Nota geral 8,3 Excelente
Baseado em 241 avaliações
Todas as avaliações
- Todas as avaliações
Regular
4,8
Prós: Few staff members were very nice
Bom
6,2
Prós: hospitality
Bom
7,7
Excelente
8,0
Prós: Relaxed environment
Excelente
9,3
Prós: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Excelente
10,0
Prós: Service and food was amazing!
Excelente
9,4
Prós: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Excelente
8,5
Prós: No jet skis making noise and pollution.
Regular
4,8
Prós: The beach was ok
Excelente
10,0
Prós: Even with the hotel at full capacity, I received the very best service.
Excelente
8,0
Prós: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Bom
6,0
Prós: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Bom
7,6
Prós: The hotel design, location, comfort, views, service
Detalhes
Avaliações
Nota geral 8,3 Excelente
Baseado em 241 avaliações
Limpeza
8,6
Conforto
8,4
Localização
8,8
Serviços
8,3
Pessoal
8,3
Custo-benefício
7,6
4,8 Regular
Prós: Few staff members were very nice
Contras: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high.
The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware.
Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really???
We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!!
Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website.
We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing.
It all depends on what you are used to, that's all.
6,2 Bom
Prós: hospitality
Contras: too many kids food not that great
7,7 Bom
Prós:
Contras: They closed 3 restaurants and meal planning was difficult to say the least.
8,0 Excelente
Prós: Relaxed environment
Contras: the Service and variety of foods
9,3 Excelente
Prós: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Contras: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE.
THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
10,0 Excelente
Prós: Service and food was amazing!
Contras: Maybe the check in time can be shorter
9,4 Excelente
Prós: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Contras: The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.
8,5 Excelente
Prós: No jet skis making noise and pollution.
Contras: Buffet restaurant understaffed.
4,8 Regular
Prós: The beach was ok
Contras: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't
The restaurants close too early .
People trying to sell me a time share.
The excessive incense and aromatherapy in building 5 barf.
10,0 Excelente
Prós: Even with the hotel at full capacity, I received the very best service.
Contras: The royal service
8,0 Excelente
Prós: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Contras:
6,0 Bom
Prós: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Contras: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
7,6 Bom
Prós: The hotel design, location, comfort, views, service
Contras: Wasting people's time to make them listen to the Timeshare presentation, and not giving people a choice to say no to the presentation, promising any thing to get people to the sales people
Excelentemente situado em frente a uma praia de areia branca, o fantástico hotel Paradisus Cancun goza de maravilhosas vistas sobre o azul-turquesa do Mar das Caraíbas e da Lagoa Nichupté. O hote dispõe de vários restaurantes e bares, um campo de golfe de 9 buracos, uma excelente zona de spa, salas de reuniões e um centro de negócios. Nas imediações, encontram-se bens restaurantes, bares, lojas e vida noturna.
Nota geral 8,4 Excelente
Baseado em 72 avaliações
Excelente
10,0
Prós: Great location, very modern property, all representatives were fabulous.
Excellent safety precautions in place! They worked diligently to sanitize things throughout the day and night!
Detalhes
Avaliações
Nota geral 8,4 Excelente
Baseado em 72 avaliações
10,0 Excelente
Prós: Great location, very modern property, all representatives were fabulous.
Excellent safety precautions in place! They worked diligently to sanitize things throughout the day and night!
Contras: While food is certainly in abundance we were limited to certain items repeated each day that were 'good to us'. Much of the food was just not to our liking.
If your party books 2 rooms try to get them adjoining, at least then when you hear every conversation through that door it will be people you know, otherwise you will hear someone else's baby or party or TV show.
Nota geral 8,3 Excelente
Baseado em 137 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
8,2
Prós: the ocean view from the room was beautiful .
Regular
5,7
Prós: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Regular
5,7
Prós: All of the staff was nice.
Excelente
9,4
Prós: Beautiful place and great services!
Bom
7,7
Prós: We like the food....it was amazing!!! Lots to chose from.
Regular
4,7
Prós: Only the beach
Bom
7,0
Prós: All inclusive, good variety of food. Best choice for families with kids.
Bom
6,3
Prós: It's a great all inclusive resort for the whole family, they have activities for everyone.
Detalhes
Avaliações
Nota geral 8,3 Excelente
Baseado em 137 avaliações
Limpeza
8,2
Conforto
8,5
Localização
8,5
Serviços
8,2
Pessoal
8,7
Custo-benefício
7,8
8,2 Excelente
Prós: the ocean view from the room was beautiful .
Contras: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.
5,7 Regular
Prós: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Contras: Food was average at best
Bars were open sporadically
When it rained it was like walking through a rainforest--only problem was I was indoors!
5,7 Regular
Prós: All of the staff was nice.
Contras: The food. No flavor.
The elevators kept breaking down.
The entire facility needs to updated.
9,4 Excelente
Prós: Beautiful place and great services!
Contras: The only bad thing is that we waited almost 3 hours to get our room ready.
7,7 Bom
Prós: We like the food....it was amazing!!! Lots to chose from.
Contras: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...
4,7 Regular
Prós: Only the beach
Contras: the rooms are not clean, the kids club is from 18 months and they did not mention that on the website or on the phone, the food is served mostly cold because of the big amounts of the client the only good food was at the morning in the buffet, the sushi was terrible the fish looked really old, the swimming pools were looking really dirty especially the pool bar swimming pool, we had had an upgrade to the suite but the suite wasn't clean the bathroom was really dirty the shower was full with blue mold
7,0 Bom
Prós: All inclusive, good variety of food. Best choice for families with kids.
Contras: On the right side of hotel is very noisy electricity station. No minibar in the rooms
6,3 Bom
Prós: It's a great all inclusive resort for the whole family, they have activities for everyone.
Contras: The food is far from great, in all the restaurants is like generic and standard, and the Japanese restaurant is the worst i've ever had.
Nota geral 8,3 Excelente
Baseado em 129 avaliações
Todas as avaliações
- Todas as avaliações
Bom
6,8
Prós: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Excelente
10,0
Prós: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Bom
7,4
Prós: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Bom
6,5
Prós: Staff are very friendly and speak English and Spanish- very helpful and sweet staff!
Beautiful beach and rooms are simple but clean.
Ruim
3,7
Prós: We didn't like much but try to make the best of it since we already there
Regular
5,7
Prós: Food was ok. The French restaurant was very good. Their onion soup was superb.
Excelente
8,8
Prós: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Regular
4,0
Prós: + Location
+ Beach
Bom
7,7
Prós: My wife and I were very pleased with our 5-day stay at the Crown Paradise. The front desk staff was pleasant and helpful, the bartenders were cool, the oceanview room was lovely, housekeeping did a great job each day and most of the food service personnel were personable and accommodating. We thought the quality of food was pretty awesome especially in view of the somewhat negative reviews from some other guests on Booking.com and Trip Advisor. The variety of breakfast choices at La Palapa was great, the sashimi, sushi and calamari at Fujiyama were terrific and it's tough to go wrong with the cheeseburgers, wings and nachos at the pool bars for snacks during the day. Easy access to downtown with the bus routes.
Bom
7,0
Bom
7,7
Prós: The professionalism of the staff. Their willingness to accomodate me as a guest in any of my needs. Special thanks to Pedro (Front Desk), Gabriella (Bar Maid), Sergio (DJ) and the Hotel Manager. In fact everyone was awesome. The cleanliness at the hotel as a whole was impressive as well. The value for money was great too, that could be special thanks to booking.com as well.
Bom
7,7
Prós: The location and layout was spectacular. We enjoyed the beach and our room on the 7th floor.
Regular
5,7
Prós: Beach front & the staff was kind and courteous.
Bom
6,0
Prós: Best beach at Cancun -- very clean, very large, good facilities.
Bom
7,6
Prós: I like location,food,room service,swimingpools,bars,restorants,spa centar,we was on honeymoon so we take crown Paradise club room,with jacizzi,everything was pwrfect. . .Thank you for everything,but this is not our first time that was booking hotels trought your site.Thank you again . . .Best regards Marija
Bom
6,8
Prós: This is my first time to use "all inclusive" hotel, and it was wonderful! All the hotel stuffs were very kind and well-trained.
Bom
6,0
Prós: I liked the fact that it has a variety of restaurants right in the hotel itself.
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Contras: $self.cons
Bom
6,4
Prós: personal staff atention
Detalhes
Avaliações
Nota geral 8,3 Excelente
Baseado em 129 avaliações
Limpeza
8,5
Conforto
8,3
Localização
8,7
Serviços
8,2
Pessoal
8,4
Custo-benefício
7,7
6,8 Bom
Prós: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Contras: Beds weren't the most comfortable but not a big issue. Lots of great staff but a lot of bars were understaffed making for long lines. Elevators were continuously down for maintenance and were very slow.
10,0 Excelente
Prós: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Contras: Nothing
7,4 Bom
Prós: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Contras: The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.
6,5 Bom
Prós: Staff are very friendly and speak English and Spanish- very helpful and sweet staff!
Beautiful beach and rooms are simple but clean.
Contras: Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.
3,7 Ruim
Prós: We didn't like much but try to make the best of it since we already there
Contras: The buffer was terrible and the noises was so bad you can hear every noise around you and the music from some night club is so loud from 10pm to 2am and our room was all the way at the end and house keeping would clean room but don't leave is with any towels had to call house keeping 2 times after 1 hour they bring the towels . We been coming to Cancun for the last 6 years and this have to be the worse resort. Spend a little more money and stay at Better resorts definitely not coming back
5,7 Regular
Prós: Food was ok. The French restaurant was very good. Their onion soup was superb.
Contras: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”
8,8 Excelente
Prós: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Contras: Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.
4,0 Regular
Prós: + Location
+ Beach
Contras: - Slow in check in process (and lobby witout AC, its a sauna)
- Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember.
- Facilities are old and require a big maintainance and or refubrish
- Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna.
- Pools were always overcrowded, not a place you want to be and/or relax
- Slow service in bars.
- Room service is available but with a extra charge.
- Minibar with little options, two beers and water.
- Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.
7,7 Bom
Prós: My wife and I were very pleased with our 5-day stay at the Crown Paradise. The front desk staff was pleasant and helpful, the bartenders were cool, the oceanview room was lovely, housekeeping did a great job each day and most of the food service personnel were personable and accommodating. We thought the quality of food was pretty awesome especially in view of the somewhat negative reviews from some other guests on Booking.com and Trip Advisor. The variety of breakfast choices at La Palapa was great, the sashimi, sushi and calamari at Fujiyama were terrific and it's tough to go wrong with the cheeseburgers, wings and nachos at the pool bars for snacks during the day. Easy access to downtown with the bus routes.
Contras: I'll agree with some other guests that the beds were pretty firm (not a real problem for me) but the pillows could have been a bit softer for my taste. Would have been nice to have an outside light on the balcony to read at night but perhaps it's an energy-conservation measure.
7,0 Bom
Prós:
Contras: crowded and fool of noise specially at night
7,7 Bom
Prós: The professionalism of the staff. Their willingness to accomodate me as a guest in any of my needs. Special thanks to Pedro (Front Desk), Gabriella (Bar Maid), Sergio (DJ) and the Hotel Manager. In fact everyone was awesome. The cleanliness at the hotel as a whole was impressive as well. The value for money was great too, that could be special thanks to booking.com as well.
Contras: The location was a bit distanced from the "party zone".
7,7 Bom
Prós: The location and layout was spectacular. We enjoyed the beach and our room on the 7th floor.
Contras: There were a few too many unruly children. The (music and DJ) sound really echoed throughout the resort.
5,7 Regular
Prós: Beach front & the staff was kind and courteous.
Contras: The beds were very uncomfortable! There was not enough U.S. TV channels to watch.
6,0 Bom
Prós: Best beach at Cancun -- very clean, very large, good facilities.
Contras: food not very good. Only in restourants quality of food was good enought (restorants avaible only in the evening).
7,6 Bom
Prós: I like location,food,room service,swimingpools,bars,restorants,spa centar,we was on honeymoon so we take crown Paradise club room,with jacizzi,everything was pwrfect. . .Thank you for everything,but this is not our first time that was booking hotels trought your site.Thank you again . . .Best regards Marija
Contras: No,everything was perfect
6,8 Bom
Prós: This is my first time to use "all inclusive" hotel, and it was wonderful! All the hotel stuffs were very kind and well-trained.
Contras: Bed and pillows smelled.
6,0 Bom
Prós: I liked the fact that it has a variety of restaurants right in the hotel itself.
6,4 Bom
Prós: personal staff atention
Contras: internet extra charge
Nota geral 7,9 Bom
Baseado em 96 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
8,0
Prós: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Detalhes
Avaliações
Nota geral 7,9 Bom
Baseado em 96 avaliações
Limpeza
8,2
Conforto
7,7
Localização
9,1
Serviços
7,5
Pessoal
8,4
Custo-benefício
7,3
8,0 Excelente
Prós: We really enjoyed the beach which was so clear with white sand, so refreshing on a sunny day and just a minute walk from the resort. The resort could improve with the beer selection which at the time we were there only provided 2 choices. Very limited. Their staff is very attentive and friendly.
Contras: We didn’t like the limited beer selection (corona extra & modelo especial) you have to buy you’re own favorites from nearby stores and bring it to the hotel. The buffets could also use improvement in more choices.
Nota geral 7,9 Bom
Baseado em 93 avaliações
Todas as avaliações
- Todas as avaliações
Regular
5,0
Prós: the location, its in the middle between downtown and the happening area
Bom
6,4
Prós: Liked the pool, the hotel was very relaxing
Bom
6,7
Prós: The room was very clean and spacious worth price paid. The front desk staff was also helpfull
Regular
4,7
Prós: Great pool
Regular
5,7
Prós: staff was very freindly good motel for the money
Regular
5,3
Prós: Nice Beach location, adequate rooms, lovely garden surrounding rooms and good security. Secure and ample parking. Little convenience store on location for refreshments. Cash accepted as payment no extra charges. Quiet, close to resturants, friendly staff.
Regular
4,6
Prós: Nothing remarcable
Regular
5,4
Prós: The room was big, clean and was comfy
Detalhes
Avaliações
Nota geral 7,9 Bom
Baseado em 93 avaliações
Limpeza
8,4
Conforto
8,4
Localização
8,0
Serviços
8,0
Pessoal
8,4
Custo-benefício
7,8
5,0 Regular
Prós: the location, its in the middle between downtown and the happening area
Contras: i did not like the staff, they were rude, lazy. I think the hotel looked more as a pet shop rather than a hotel, full of insects, mosquitos and cats. U should see the breakfast that was included: 3 toasts and jam.
6,4 Bom
Prós: Liked the pool, the hotel was very relaxing
Contras: The shower needs a little improvement, it sprayed in all directions.
6,7 Bom
Prós: The room was very clean and spacious worth price paid. The front desk staff was also helpfull
Contras: I was not given he obtion for additional amenities example choose ocean view or need fridge in room.
4,7 Regular
Prós: Great pool
Contras: Expensive transportation.
5,7 Regular
Prós: staff was very freindly good motel for the money
Contras:
5,3 Regular
Prós: Nice Beach location, adequate rooms, lovely garden surrounding rooms and good security. Secure and ample parking. Little convenience store on location for refreshments. Cash accepted as payment no extra charges. Quiet, close to resturants, friendly staff.
Contras: It was older and need of upgrading, cleaniness was marginal
4,6 Regular
Prós: Nothing remarcable
Contras: the beach
5,4 Regular
Prós: The room was big, clean and was comfy
Contras: The hotel is quite old and the pool is not very clean. The beach in front of the hotel is full of boats and at sunset you get eaten alive by hungry mosqitos. The breakfast consisted of toast and jam + coffee.
Nota geral 7,8 Bom
Baseado em 2.045 avaliações
Todas as avaliações
- Todas as avaliações
Excelente
8,8
Prós: Beach, pool, good location and helpful staff, very recommended
Excelente
8,0
Prós: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit.
Great, easy self parking.
The room we had was right on the beach, with a fantastic view of the ocean.
The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Excelente
10,0
Prós: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Bom
6,0
Bom
6,5
Prós: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Excelente
10,0
Regular
4,0
Prós: The beachfront was beautiful.
Housekeeping personnel was hard working and kind.
Bom
7,4
Prós: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Excelente
8,0
Prós: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Ruim
3,7
Excelente
8,0
Regular
4,0
Prós: Right on beach!
Excelente
8,0
Prós: The view from my room and the friendliness of everyone who works there.
Bom
7,6
Prós: very nice beach and sea,mae be the best, good conditions for rest,polite officers
Bom
6,0
Prós: The room itself was fantastic (especially the decoration/design), with everything you could want, like a minibar with Coronitas and M&M's, a plasma TV and a seafront view, etc. The pools and beach area are quite nice, while the location is superb.
Regular
5,2
Prós: Very convenient location, see front, beach 3 min walking and very close to bars and restaurants
Ruim
2,8
Regular
4,4
Prós: The food was good
Bom
6,0
Prós: The beach and pool area were excellent
Regular
5,6
Prós: Its location in the middle of the Cancun party scene was awsome!!! We really enjoyed the pool area.
Bom
6,4
Prós: The pool area was very nice. The rooms were clean and well decorated.
Detalhes
Avaliações
Nota geral 7,8 Bom
Baseado em 2.045 avaliações
Limpeza
7,9
Conforto
7,9
Localização
9,1
Serviços
7,6
Pessoal
7,8
Custo-benefício
7,2
8,8 Excelente
Prós: Beach, pool, good location and helpful staff, very recommended
Contras: I did like everything, nothing to say about, everything’s amazing
8,0 Excelente
Prós: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit.
Great, easy self parking.
The room we had was right on the beach, with a fantastic view of the ocean.
The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.
Contras: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point.
The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only.
The hot tub was being repaired and was not working when we arrived in the evening.
The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel.
There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags.
The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings.
The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning.
Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.
10,0 Excelente
Prós: Location, Location, Location! Loved the waterfront, the view, the service. Hugo, our bartender was friendly & made the tastiest mojito! I would recommend Krystal to fam & friends. Thumbs up!!!!
Contras:
6,0 Bom
Prós:
Contras: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.
6,5 Bom
Prós: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.
Contras: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.
10,0 Excelente
Prós:
Contras: Noise from clubs
4,0 Regular
Prós: The beachfront was beautiful.
Housekeeping personnel was hard working and kind.
Contras: Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.
7,4 Bom
Prós: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.
Contras: We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.
8,0 Excelente
Prós: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!
Contras: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.
3,7 Ruim
Prós:
Contras: Me cobraron 1500 pesos por una persona extra por un niño de 11 años, aún teniendo derecho a 2 niños. Y en el restaurante me cobraron 2 veces por la misma cuenta
8,0 Excelente
Prós:
Contras: Towels not replaced sometimes
4,0 Regular
Prós: Right on beach!
Contras: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!
8,0 Excelente
Prós: The view from my room and the friendliness of everyone who works there.
Contras: The room I was in smelled like it had a mildew problem (#1453). Stinky!!
7,6 Bom
Prós: very nice beach and sea,mae be the best, good conditions for rest,polite officers
Contras: no, everything is OK
6,0 Bom
Prós: The room itself was fantastic (especially the decoration/design), with everything you could want, like a minibar with Coronitas and M&M's, a plasma TV and a seafront view, etc. The pools and beach area are quite nice, while the location is superb.
Contras: The staff are usually helpful but simply unprofessional (excluding the waiters) and seem constantly unconfident, especially at the reception. Also, there seems to be a lot of construction taking place on the front of the hotel that you can see from the elevators, which takes just a little bit from the experience.
5,2 Regular
Prós: Very convenient location, see front, beach 3 min walking and very close to bars and restaurants
Contras: Not possible to adjust temperature of air conditioning, either on or off. Construction work ongoing in an area of the hotel - not very pleasant
2,8 Ruim
Prós:
Contras: Room was not clean, wet. Windows were not sealing. Bathroom was small
4,4 Regular
Prós: The food was good
Contras: The hotel is located beside a night club and it is impossible to sleep, when we requested to change room, the service was very slow and bad. Also, if we did not give tip, the service was bad. At the end, they wanted to charge us breakfast separately when our reservation was with breakfast included.
6,0 Bom
Prós: The beach and pool area were excellent
Contras: The room needed to be upgraded bath tub and shower were old.The room needed new curtains,
5,6 Regular
Prós: Its location in the middle of the Cancun party scene was awsome!!! We really enjoyed the pool area.
Contras: The dinner buffet was too expensive You don't know how much it will cost untill you get the bill at the end.It also had a very limited selection. Fot that price point, Vegas offers a bigger and better selection. Checkout was slow.
6,4 Bom
Prós: The pool area was very nice. The rooms were clean and well decorated.
Contras: The bathroom had a strange odor.
Nota geral 7,7 Bom
Baseado em 350 avaliações
Todas as avaliações
- Todas as avaliações
Bom
6,8
Prós: The Beach is nice for kids.
The hotel is clean, the staff works round the clock to keep all areas clean.
The shows are good.
The pool was nice and the wet bar bartender is excellent.
Excelente
8,8
Prós: The food was good
Bom
6,0
Prós: All inclusive
Bom
6,0
Prós: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Bom
6,8
Prós: Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)
Regular
4,8
Ruim
2,0
Excelente
8,2
Prós: The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily.
The service and restaurant staff was courteous at all times and constantly tried to please.
Quality of food was fine. Captain Hook ship fun for late night 3 hour party.
Nightly 9PM show had sound and light issues - the talent put on a good show.
Detalhes
Avaliações
Nota geral 7,7 Bom
Baseado em 350 avaliações
Limpeza
8,0
Conforto
7,9
Localização
8,3
Serviços
7,6
Pessoal
7,9
Custo-benefício
7,4
6,8 Bom
Prós: The Beach is nice for kids.
The hotel is clean, the staff works round the clock to keep all areas clean.
The shows are good.
The pool was nice and the wet bar bartender is excellent.
Contras: The food options were not great for Vegetarians or people who do not eat pork/beef.
The Wifi was pathetic, kept disconnecting every 5 mins even in the lobby.
The service near the Grand side pool was almost non-existent.
AC in room was noisy.
8,8 Excelente
Prós: The food was good
Contras: The place was very 70s looking
6,0 Bom
Prós: All inclusive
Contras: I called the hotel 2 months before the arrival to make sure about age policy for children and they gave me a WRONG information. They said the policy for children is up to 18 years old. But the receptionist said I had to pay extra for a 14 years old child. I sent email to the Manager and he never gave me any response and I still waiting.
Besides, Getaroom.com offers on its website the reservation with 17 years old children policy. So confused and disappointed.
6,0 Bom
Prós: Kids club flexibility, La Bamba dining, the beach, coffee shop. Beautiful beach, good kids swimming pool. Nice getaway where you can just be lazy and hang out.
Contras: Staff not very friendly - they did their job, but not really with a smile most of the time. Housekeeping was inconsistent - sometimes room didn't get cleaned, usually it was partially cleaned. Food inconsistent. Don't try the pasta bar, so overcooked as to be mush. La Bamba was good, though. Hard to figure out their schedule - would be nice if they posted schedules for shows and things somewhere.
6,8 Bom
Prós: Steps from the ocean, huge pools, clean, close to public transportation.able to visit sister hotels(oasis)
Contras: Food was horrible, two small elevators for huge hotel, to many children, the entertainment team sucks, not much to do if weather doesn't allow pool/beach usage, and sales people through out the hotel trying to get you to buy ANNOYING!
4,8 Regular
Prós:
Contras: When I took a shower the water was yellow, and the staff didn't care.
2,0 Ruim
Prós:
Contras: Upon arrival, I was told that I was being "upgraded" at no additional charge to their sister resort Grand Oasis Sens and not given a reason why. The representative even went as far to so show me pictures of their renovated rooms; however, this was not the case. I was placed in a lower level room with construction going on in the room next door which I was not informed of at check in. The room smelled of mold and I had to request new blankets for the same reason. The room air conditioning was poor. No air conditioning in common areas and it was so humid my asthma began to act up. If this treatment is indicative of the Grand Oasis name then it is must steer clear!
8,2 Excelente
Prós: The staff, accommodations and location were all fine for my one night stay. Upon arrival, the check in rep was unable to locate my reservation made 5 hours earlier - I had a 40 minute check in process as their system does not update more than once daily.
The service and restaurant staff was courteous at all times and constantly tried to please.
Quality of food was fine. Captain Hook ship fun for late night 3 hour party.
Nightly 9PM show had sound and light issues - the talent put on a good show.
Contras: Although I jumped hoops to dine at at the reservation required restaurant Careyes, (which had 5 empty tables) the General Manager, MENKAR VASQUEZ, made NO EFFORT to allow the 2 of us to enter the restaurant.
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