Cancún Resorts

Prós: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Contras: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Contras: The hotel seemed a little bit lacking liveliness but maybe thats because the time we went was not too busy.

Prós: The staff, location

Contras: Expensive restaurants, annoying membership seminars

Prós: The club

Prós: Great service

Contras: My suite was far from the elevator

Prós: This is a great hotel with very friendly staff. They make you feel important from the moment you walk in. If you go to eat in the resort your room will be cleaned again wile you eat. They have 24hr room service at very reasonable prices. There spa is top notch. The beach view is breath taking.

Contras: It is hard to find something that we didn’t like but if there is something, it would be that the breakfast wasn’t included in the price witch is included in similar hotels.

Prós: The hotel was beautiful with many amenities and good restaurants to choose from. The pool was very nice and staff there were great! Our room was very nice, ocean view, roomy and comfortable! Unfortunately we didn't stay long enough to enjoy all they had to offer.

Contras: We didn't like be solicited by one of the staff members immediately after checking in. We were pressured to give some of our time to hear a presentation on joining their member club which was only supposed to last 45 minutes and would be done during breakfast. It ended up being 1 1/2 hours and the presentation was done after breakfast. We also found out that the members program was also a scam when we researched after leaving the presentation. Thank goodness we knew not to jump into signing up for something with out research plus we were not there to waste time on joining some type of time share. So unfortunately that put a bad feeling on the hotel with us.

Prós: We love Everything.Specially Lizbeth in front desk she made us happier.She upgraded us because we are in honeymoon.Because of her great welcome we extended 7 days. I recommend this hotel

Contras: Nothing

Prós: It was very clean .

Prós: Yes loved it.

Contras: Didn’t like the fact they didn’t tell us we could kayak for free. And didn’t like the fact you have to pay for a third person even tho it was a double standard room. Only 3 ppl is allowed max to that type of room.

Prós: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Contras: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Prós: The hotel was lovely! Went to the spa and got a relaxing massage (it includes the 10 step hydrotherapy) while my friend hit the gym. We both loved our experience (jet skiing, lounging around the pool).

Contras: The only thing that was a bit pricey was the breakfast buffet (not worth it if you’re stuffed after 3 pancakes) but the choice and variety of food was amazing

Prós: The hotel was beautiful and the location was perfect!

Prós: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.

Contras: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.

Prós: Very clean and up to date. Professional friendly staff.

Contras: I can't think of anything that we didn't like.

Prós: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.

Contras: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.

Prós: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)

Contras: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!

Prós: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Contras: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Prós: Great seating and overal service was wonderful....but....

Contras: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.

Prós: I loved best about this hotel was the staff. All of them. I mean everyone of them were friendly, helpful and excited that you were there with them. I was just really impressed with the staff.

Contras: Hard to come up with anything bad about this place. There were no surprises. Very accommodating.

Prós: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.

Contras: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!

Prós: The waiters at the restaurant made it feel like home.

Contras: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us

Prós: The hotel was decorated nicely. The room was adequate as well.

Contras: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.

Prós: The beach is beautiful and didn’t have that strong waves so my son enjoyed swimming. The pools are nice. The foods have many varieties and it was amazing.

Contras: Many guests smoke everywhere even in the pools!!! I think the hotel should have the smoking areas separately. The events and parties were boring. I think they should have family friendly events and parties.

Prós: Everything

Contras: Nothing

Contras: This was the worst hotel stay Ive ever had! I didn't get new dental kit for the first two days of my stay, they told me later (after I came back to New York) that new ones will only be provided upon request. So I used the same toothbrush. But when I was about to brush my teeth the last night, the toothbrush was very odorous and smelly and had obvious yellow stains on it. It was apparently used to clean the toilet! I complained to the supervisor on duty who kept saying that there's no reason the housekeeper would do this and didn't offer any apologies to me at all. He promised to give me an explanation the next morning. I waited until 11 am and still didn't get any answer. Later the housekeeping director and another supervisor came to talk to me and promised to write me as soon as possible since I was checking out that day at 12 pm. When I got back to New York, I received an email the next day saying that everything the housekeeper did was up to the Marriott standard, without any explanation about how the investigation was conducted (I took a photo of the toothbrush and left the stained toothbrush for them to investigate) and how my toothbrush was odorous and stained. I replied to the email and have got no response for over two weeks. I continued to pursue the case and finally got an email saying they have investigated the incident and were completely sure the toothbrush was not used to clean the toilet without providing a convincing explanation. I demanded to know the investigation procedure and they said the information is confidential. I made it clear to them I was not seeking monetary compensation in case they might think I'm making this up. But Im not happy with the this result. My trip was completely ruined by the tainted toothbrush, and I left Cancun feeling very upset. This is not how a five-star treats its guests and handles incidents like this. Marriott was implicated in similar scandals.

Prós: Everything

Prós: I don’t know where to begin. This hotel went above and beyond to meet All my needs. I went to relax and was able to do just that. Especially with my view and great room. Get the club 91 package it’s amazing and worth every penny. If you’re looking to party this is not the hotel for you as there isn’t much entertainment. If you’re going for pure bliss you won’t be disappointed

Contras: Loved everything, I didn’t want to leave

Prós: the staff are the best; we welcoming

Contras: no

Prós: Beautiful and huge pool area! Great location with nice view. Nice breakfast buffet. Good WiFi

Contras: Some elevators didn’t work ATM did not work Sometimes suboptimal smell from humidity in the rooms Breakfast room was small so that there were long wait times when outside area was closed

Prós: Our first time in this hotel and we really loved everything. Location was perfect and service was awesome. Food in general was good with lots of options.

Contras: The fact that because of the seaweed on the beach we couldn't get in the water at all, although we understand it wasn't the hotel's fault.

Prós: The food, the pool area, the cleanness, the staff and the property is beautiful

Contras: Nothing

Prós: Pool, beach, room, staff; all great

Contras: There are really only hotel and high end places to eat nearby, so basically forced to have higher cost options on food all the time.

Prós: Everything

Contras: Elevators were hard to find

Prós: All- location, service, food. Great job

Prós: Great location, clean, had everything needed. No need to venture out.

Contras: Ocean front and beach access

Prós: Everything

Contras: Nothing

Prós: Thanks to Juany, she makes my husband bday very special while were staying in the hotel, Juany knows how to give excellent service and she makes my family feel at home in a very special ways.everyday she ask us if everythings alright if we are enjoying our stay there. Nice to meet a people like Juany, now it becomes memorable to us our stayed there. I hope to meet her again in the future☺️

Prós: Staff was friendly and helpful, scenery was beautiful from room and food was good.

Contras: Reception desk never answered the phone we literally called everyday with no answer, when I mentioned to one of the staff that the reception desk never answers her response was no as if that’s the norm. We had the room cleaned one day out of the entire stay and all trash was left in the room literally only the bed was made; Soda cans, plates from room service and all other trash was left behind and Mini bar was not restocked. This hotel is nice but should be a bit better especially with how much is being charged per night.

Prós: Everystaff member was extremely pleasant, going out of their way to serve or help you. Food at Zen (japanese) and Caia (Italian) was excellent. Market Place buffet and the outdoor daily fare was equally good.

Prós: Great hotel! Everything was perfect-- very good food, comfortable bed, big shower, tv and ac worked great. The pool is super fun and the bar inside it had great coctailes. Could'nt ask for more

Prós: The staff, the hotel and the view

Prós: Excellent Staff Great Food

Contras: Nothing

Prós: The food and the staff who work in hard rock is friendly

Prós: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly

Contras: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Prós: Beach, pool area, kids club, activities, drinks, food

Contras: Balcony doors need to be replaced because too much noise coming from outside,

Prós: Property is first class and beautiful, rooms are great with a hot tub included and a great pool and two excellent pool bars. So many staff walking around making sure you have everything you need ,drinks, food ,everything . Entertainment was great for the most part with always something interesting going on and a great team of young dancers who keep you entertained the whole day. Beach area was exceptional and clean. Drinks are top notch and have many choices. Ipanema restaurant was fantastic and the buffet was always with so many great choices. Everyone is so helpful and friendly. We stayed at another all inclusive before hard rock and the difference is unbelievable, so much better we ended up booking another two nights at hard rock because it was so good.

Contras: Minibar and toiletries will not be restocked if you don’t leave bribes in the fridge or the room . I don’t believe in tipping to get basic toiletries supplies and the mini bar restocked. We tipped good waiters and outstanding service not basic services that in an all inclusive hotel for these prices should be first class. The hotel says the tips are included in the all inclusive rate and you are paying a huge price to stay here I think that these services should be professional standard. Hard to get sun beds without getting up early and leaving towels on the beds to reserve your place which I don’t like doing but with everyone doing the same you kind of have to to get a place. A bit more entertainment for late at night would be good, no one seems to want to go to the late night dj held in one of the reception rooms. Being hard rock hotel they should probably have more live bands which I think people would stay to watch. A little bit pricey but totally worth it with just the minor issue of the mini bar and toiletries. They could leave a few snacks in the room at the price you are paying too.

Prós: Good property

Contras: All ok could be a bit better for price you pay

Prós: Great beach, nice heated pools, location

Contras: Price/value relationship of food and drinks. Rooms too small.

Prós: It smelled very good the second we walked in and everybody was very friendly.

Contras: The room wasn’t cleaned properly throughout the day.

Contras: I checked into your hotel in Cancun late afternoon on Thursday, went directly to the pool and dinner came back and the temperature in the room was 76°. I hadn’t noticed previously because I hadn’t spent any time in the room. I set the temperature down to 65 and went to bed hoping the room would cool overnight. When we woke up it was still 76 and we immediately called the front desk for maintenance. We waited for him to arrive instead of enjoying sleeping in on our last vacation day. He determined it would take 2 to 3 hours to repair the AC. The front desk called & I simply requested a free breakfast for the two of us as a amicable solution to having spent our time in a room with little to no AC. We were offered to switch of rooms at 10 AM , but we were checking out in only a couple hours so it was really pointless to pack up, move to another room, unpack and then repack to check out. The front desk said they would get back to us about the free breakfast, but didn’t & after waiting 20 minutes I contacted them again, they offered one breakfast not two. I requested to at least get the two breakfasts as I wasn’t even going to purchase another breakfast, they said they would call me back in five minutes.15 minutes later with no return call I contacted them again, they again said let me get back to you in 5 to 10 minutes to see if we can give you the second breakfast. When I didn’t hear back by 10:30, (breakfast ends at 11) and we are already spent our entire morning trying to resolve this irritating situation, we went to breakfast assuming that surely they would give us two breakfasts for having a room with no AC and we had the two breakfast, then went to the front desk who informed me all I was getting was 50% off my breakfast. I think for a four-star hotel this experience was inexcusable & petty.

Prós: The beach was the cleanest in the area - better than with more expensive hotels which had some seaweed at their beaches

Contras: some walls at the corridors obviously require some refurbishment

Prós: The food here is really good. Wish there would have been a bit more attention to service on the beach. The pool side bar was also very slow to get us drinks even when there were only 4 or 5 people sitting at the bar.

Prós: Nice

Prós: The beach of hotel is very good and area is the best. It’s close to centre of zona hotelera. Rooms are wide and clean. There is a good cafe who’s name is urban we had breakfast, it was delicious. You should try to stay.

Contras: The corridor which go to rooms is so long.

Prós: Fantastic beach, the most beautiful in the area.

Contras: Uncomfortable beach chairs/beds. Noisy watersport vehicles rentable. Hotels nearby were playing very loud music most of the daytime

Prós: Staff is friendly, hotel is modern, food was much better than we expected.

Contras: Prices were higher than expected. Similar to Florida prices.

Prós: Excelent food!

Prós: the space, I didnt feel crowded, the natural fauna and flora was great, the iguana was a bit scary, the cat was friendly, the crab bit my toe

Contras: the beds are very soft, my back hurts and my elderly parents had back pain all week. staff great music was ok, sometimes old fashin and loud

Prós: The room was charged and I was never able to check in had to look for another last minute hotel