Internet
9,7
Localização
9,4
Piscina
9,1
Centro de Bem-Estar/Spa
8,9
Atmosfera
8,9
Pular para o conteúdo principal
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Os melhores resorts em Cancún
Nota geral 9,2 Excelente
Baseado em 5.842 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
9,4
Prós: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Excelente
8,2
Prós: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Excelente
10,0
Prós: The staff, property, services, and landscape are amazing
Excelente
10,0
Prós: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Excelente
9,1
Prós: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Detalhes
Avaliações
Nota geral 9,2 Excelente
Baseado em 5.842 avaliações
Internet
9,7
Localização
9,4
Piscina
9,1
Centro de Bem-Estar/Spa
8,9
Atmosfera
8,9
Comodidades
8,8
Serviço
8,7
Quarto
8,6
Café da manhã
8,0
Localização
9,4
Praia
9,0
Comodidades
8,7
Atmosfera
8,6
Quarto
7,8
Serviço
7,7
Comida
6,6
Localização
9,5
Praia
9,2
Centro de Bem-Estar/Spa
9,1
Serviço
8,7
Atmosfera
8,4
Custo Benefício
8,3
Quarto
8,0
Comodidades
7,7
Comida
7,3
9,4 Excelente
Prós: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.
Contras: Intermitent Wifi and Cable TV, extra charges for additional person.
8,2 Excelente
Prós: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint.
The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch.
The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile.
Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard.
We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.
Contras: There were some things that we wished were better.
We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy.
And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was.
The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice.
I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.
10,0 Excelente
Prós: The staff, property, services, and landscape are amazing
Contras:
10,0 Excelente
Prós: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.
Contras:
9,1 Excelente
Prós: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.
Contras: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.
Em Cancun (na área de Zona Hotelera), Grand Fiesta Americana Coral Beach Cancun está a poucos passos de Forum Beach e Praia Caracol. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado do hotel para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 9,2 Excelente
Baseado em 3.315 avaliações
Todos
- Todos
- Famílias
- Casais
Medíocre
2,0
Prós: I like the facility
Excelente
8,0
Excelente
8,8
Prós: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Excelente
8,0
Prós: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Excelente
8,5
Prós: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Excelente
10,0
Prós: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Excelente
10,0
Prós: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Excelente
10,0
Prós: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Excelente
10,0
Prós: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Excelente
10,0
Prós: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Excelente
9,4
Prós: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Excelente
10,0
Prós: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Detalhes
Avaliações
Nota geral 9,2 Excelente
Baseado em 3.315 avaliações
Praia
9,4
Localização
9,4
Centro de Bem-Estar/Spa
9,2
Piscina
9,1
Serviço
9,0
Café da manhã
8,9
Comodidades
8,8
Quarto
8,5
Conforto
7,7
Internet
6,7
Custo Benefício
5,7
Praia
9,6
Centro de Bem-Estar/Spa
9,3
Localização
9,2
Comodidades
8,8
Piscina
8,7
Limpeza
8,6
Café da manhã
8,6
Serviço
8,6
Conforto
8,1
Quarto
8,1
Custo Benefício
5,6
Praia
9,5
Localização
9,5
Serviço
9,1
Comodidades
8,8
Centro de Bem-Estar/Spa
8,7
Comida
8,5
Quarto
8,1
Conforto
8,0
Custo Benefício
5,5
Internet
5,4
2,0 Medíocre
Prós: I like the facility
Contras: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in
8,0 Excelente
Prós:
Contras: No shuttle service
8,8 Excelente
Prós: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem.
We did not eat at the buffets, but ordered off the menu and the food was very good.
Contras:
8,0 Excelente
Prós: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!
Contras:
8,5 Excelente
Prós: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities
Contras: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel.
2) Too many kids for what wants to be a luxurious hotel.
3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.
10,0 Excelente
Prós: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.
Contras: Really nothing.
10,0 Excelente
Prós: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.
Contras: N / A
10,0 Excelente
Prós: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!
Contras: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!
10,0 Excelente
Prós: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.
Contras:
10,0 Excelente
Prós: Everything about it was exquisite!! I took my husband for his 40th bday. The service was perfect all around. People are so kind and accommodating. The ocean was gorgeous...relaxing, perfection all around!!
Contras: Nothing!!
9,4 Excelente
Prós: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.
Contras: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.
10,0 Excelente
Prós: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.
Contras:
Esta jóia arquitetónica está numa localização privilegiada, a minutos das principais atrações de Cancun. Este hotel dispõe de um centro de convenções e espaço exterior para eventos e actividades sociais. Conta com 5 restaurantes, um snack-bar, bar de desporto, sala de gelados, e bar de charutos. Por uma taxa extra, os hóspedes podem usar as salas de reuniões, o campo de golfe, planeamento de casamentos, spa e salão de beleza, serviço de baby-sitter, lavandaria, acesso à Internet e assistência médica 24 horas. Além do átrio com elevadores, também há um salão de cabeleireiro, e clube infantil.
Nota geral 9,1 Excelente
Baseado em 8.221 avaliações
Todos
- Todos
- Famílias
- Casais
- Individuais
Excelente
10,0
Prós: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Excelente
9,4
Prós: MAR
comida
ambiente
atendimento na piscina
Excelente
10,0
Prós: We were very pleased with every aspect our stay at the Iberostar Cancun.
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 8.221 avaliações
Serviço
9,2
Localização
9,1
Piscina
9,0
Limpeza
8,7
Internet
8,7
Atmosfera
8,1
Café da manhã
7,8
Quarto
7,7
Comida
7,7
Piscina
9,0
Localização
8,9
Limpeza
8,8
Serviço
8,7
Café da manhã
7,6
Comida
7,1
Atmosfera
6,9
Quarto
6,4
Piscina
9,2
Serviço
8,9
Localização
8,9
Limpeza
8,5
Quarto
8,1
Comida
6,9
Serviço
9,2
Praia
9,0
Comida
8,0
Quarto
7,2
10,0 Excelente
Prós: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Contras: No top shelf alcohol choices.
9,4 Excelente
Prós: MAR
comida
ambiente
atendimento na piscina
Contras: Dentro do hotel e nos quartos a limpeza é excelente, na área externa também.
Creio que devem dar mais atenção a limpeza da piscina onde fica o bar, pois teve um dias de manhã que tinha limão, copo, e outras sujeiras na água e acabei me sentindo mal de permanecer.
10,0 Excelente
Prós: We were very pleased with every aspect our stay at the Iberostar Cancun.
Contras:
Esta jóia arquitetónica está numa localização privilegiada, a minutos das principais atrações de Cancun. Este hotel dispõe de um centro de convenções e espaço exterior para eventos e actividades sociais. Conta com 5 restaurantes, um snack-bar, bar de desporto, sala de gelados, e bar de charutos. Por uma taxa extra, os hóspedes podem usar as salas de reuniões, o campo de golfe, planeamento de casamentos, spa e salão de beleza, serviço de baby-sitter, lavandaria, acesso à Internet e assistência médica 24 horas. Além do átrio com elevadores, também há um salão de cabeleireiro, e clube infantil.
No centro de uma das zonas mais turísticas de Cancun, junto a uma praia de areia branca e águas turquesa, aguardam uma série de excelentes comodidades: piscinas, jacuzzi, solário, spa, ginásio, banho turco, e uma longa praia de águas tépidas. No hotel, há vários restaurantes temáticos e um buffet. Uma longa lista de actividades para toda a família: animação diária para todas as idades (Riuland para as crianças), golfe, campos de ténis, desportos aquáticos, e animação nocturna (espetáculos e música ao vivo) para os adultos.
Nota geral 9,1 Excelente
Baseado em 6.090 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
10,0
Prós: Everything
Excelente
10,0
Prós: service, food, location and entertainment
Excelente
10,0
Prós: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
Excelente
10,0
Prós: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
OK
5,7
Prós: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
Excelente
8,0
Prós: The room was very nice and the cleanliness of the hotel was great.
Bom
7,4
Prós: Great seating and overal service was wonderful....but....
Bom
7,4
Prós: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 6.090 avaliações
Internet
9,4
Serviço
8,9
Comodidades
8,7
Localização
8,6
Limpeza
8,5
Quarto
7,7
Café da manhã
7,2
Centro de Bem-Estar/Spa
5,1
Comodidades
9,1
Serviço
9,0
Limpeza
8,5
Comida
8,4
Localização
8,4
Piscina
8,3
Quarto
6,6
Centro de Bem-Estar/Spa
4,7
Serviço
9,0
Limpeza
8,8
Piscina
8,7
Comodidades
8,7
Comida
8,7
Localização
8,3
Quarto
7,8
Conforto
6,6
10,0 Excelente
Prós: Everything
Contras:
10,0 Excelente
Prós: service, food, location and entertainment
Contras:
10,0 Excelente
Prós: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean
Contras: There was nothing I do not like about this place
10,0 Excelente
Prós: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.
Contras: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.
5,7 OK
Prós: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
Contras: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.
8,0 Excelente
Prós: The room was very nice and the cleanliness of the hotel was great.
Contras: The food was lacking but that is somewhat understood at a resort.
7,4 Bom
Prós: Great seating and overal service was wonderful....but....
Contras: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.
7,4 Bom
Prós: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.
Contras: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.
No centro de uma das zonas mais turísticas de Cancun, junto a uma praia de areia branca e águas turquesa, aguardam uma série de excelentes comodidades: piscinas, jacuzzi, solário, spa, ginásio, banho turco, e uma longa praia de águas tépidas. No hotel, há vários restaurantes temáticos e um buffet. Uma longa lista de actividades para toda a família: animação diária para todas as idades (Riuland para as crianças), golfe, campos de ténis, desportos aquáticos, e animação nocturna (espetáculos e música ao vivo) para os adultos.
Nota geral 9,1 Excelente
Baseado em 5.883 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
9,4
Prós: Food was awesome
Excelente
10,0
Prós: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Bom
6,5
Bom
7,1
Prós: Nice pool and bars. Comfort rooms. Close to the beach.
Excelente
10,0
Prós: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Excelente
9,1
Prós: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
OK
4,0
Prós: By beach, free drinks
Bom
7,1
Prós: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Excelente
9,6
Prós: Great service, best I've ever had
OK
4,5
Prós: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Excelente
10,0
Prós: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Excelente
10,0
Prós: Food was great as well as location. Great services throughout hotel.
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 5.883 avaliações
Serviço
9,0
Comida
8,8
Localização
8,8
Café da manhã
8,5
Comodidades
8,5
Atmosfera
8,5
Piscina
8,5
Limpeza
8,3
Custo Benefício
8,3
Quarto
7,7
Internet
7,3
Comodidades
9,2
Serviço
9,0
Comida
8,9
Localização
8,9
Café da manhã
8,7
Limpeza
8,7
Piscina
8,4
Atmosfera
8,3
Custo Benefício
8,2
Quarto
7,9
Localização
9,0
Piscina
8,7
Serviço
8,7
Comida
7,7
Quarto
6,9
Conforto
5,7
9,4 Excelente
Prós: Food was awesome
Contras: Time share salesman are annoying
10,0 Excelente
Prós: Exceptionally friendly service that was readily accessible for both english and spanish speakers. Nice variety of food. Facilities and grounds were well maintained. Very clean rooms with potable water in the room. Very large beach with a bar on the beach.
Sea turtles laid eggs on the beach during our stay and we were able to release baby sea turtles into the ocean on one of the nights.
Would definitely stay hear again in the future.
Contras:
6,5 Bom
Prós:
Contras: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program
7,1 Bom
Prós: Nice pool and bars. Comfort rooms. Close to the beach.
Contras: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.
10,0 Excelente
Prós: We stayed last year and came back for more! The grounds are well maintained, the staff is friendly and willing to help. Are flight was cancelled and we were on hold with the airline for more than two hours. The concierge stayed with us the whole time and the hotel staff went out of there way to make sure we had accommodations for the night in the same room. We loved our poolside drink waiter who checked to make sure we had a full cocktail at all times. The poolside restaurant serves the best fish taco's and the overall food was wonderful. We didn't have a bad meal. We love the size of this property, not to big but just enough to keep you entertained. We will definitely be back next year.
Contras:
9,1 Excelente
Prós: The most friendliest and helpful staff I've ever experienced. They definitely go the extra mile with a smile.
Contras: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.
4,0 OK
Prós: By beach, free drinks
Contras: Staff was rude. Rooms and restaurants were warm and muggy.
Customer service was poor.
7,1 Bom
Prós: The staff was very friendly. Besides their timeshare sales shpiel, they didn't try to up sell us or push us into any additional purchases. The restaurants on the property were really good; much better than other all inclusives we are familiar with.
Contras: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.
9,6 Excelente
Prós: Great service, best I've ever had
Contras: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway
4,5 OK
Prós: It was ok. Nothing special. It was too expensive for the value. Staffs were helpful.
Contras: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent
10,0 Excelente
Prós: Hotel staff were top notch. Bartending staff, especially Armando, Rudulfo & Carlos were great and really made our stay exceptional. All inclusive drink quality was better than expected and includes decent brands like Cabo, Hornitos, Barcardi, Jack, etc. By the second day, our drinks were made without having to ask as they remember your name and what you like to drink. Also appreciated that the lobby bar stays open til 1am, The Michael Jackson show that was preformed was better than the Cirque du Soleil M.J. tribute show that I saw back in the U.S. recently. Food was also fantastic. I especially enjoyed the Italian restaurant and the Ceviche bar out by the beach. Also enjoyed the poolside grilling that was done each day and the outdoor evening bar-b-que dinner served poolside. Pool itself was visually stunning with lots of tropical trees and plants. Pool bars were great to hang out at throughout the whole day. In my opinion, the rooms were clean, comfortable and seemed to have all you really needed. Ours was on first level with great view of pool and large lanai. I would without a doubt return to this property even over the other higher end property that I stayed at during the same trip to Cancun (Hyatt Zilara). Thank you Fiesta Americana Condesa and hope see you again next year.
Contras: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.
10,0 Excelente
Prós: Food was great as well as location. Great services throughout hotel.
Contras: The beds were not very comfortable
Nota geral 9,1 Excelente
Baseado em 2.991 avaliações
Todos
- Todos
- Casais
- Famílias
Bom
7,1
Prós: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Excelente
10,0
Prós: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Bom
6,2
Prós: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Excelente
10,0
Prós: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Excelente
10,0
Prós: The perfect hotel - paradise.
Excelente
10,0
Prós: Gorgeous property, delicious food, excellent location. Highly recommend !
Bom
6,0
Prós: Food was not good , place could use some updates
Excelente
9,1
Prós: The pools are amazing, the grounds well kept and the staff are all friendly.
OK
5,4
Prós: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 2.991 avaliações
Praia
9,4
Café da manhã
9,2
Serviço
9,0
Centro de Bem-Estar/Spa
8,9
Piscina
8,9
Localização
8,9
Limpeza
8,8
Internet
8,8
Atmosfera
8,6
Quarto
8,5
Comida
8,3
Bar e Bebidas
6,0
Praia
9,5
Serviço
9,4
Localização
9,1
Centro de Bem-Estar/Spa
9,0
Piscina
9,0
Café da manhã
8,7
Comida
8,5
Custo Benefício
8,2
Quarto
8,1
Praia
9,4
Piscina
9,1
Localização
9,1
Limpeza
9,0
Serviço
8,9
Atmosfera
8,4
Quarto
8,3
Comodidades
7,5
7,1 Bom
Prós: Nice grounds, although it looks likes its getting a little older.
Staff was great, every single one of them
Spa was great.
Contras: The food was bad. I kept on trying to give this place 2nd and 3rd chances to see if they had anything good. But I was constantly disappointed. It was edible, but far from good. The nail in the coffin is when we got a taco from the airport and it was better than all the food we had at this hotel.
Room felt a little dirty, shower leaked, shower glass door had someone's name scratched into it.
10,0 Excelente
Prós: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Contras: that I couldn't stay longer
6,2 Bom
Prós: The hotel is suppossed to ve o e of the best in Cancun, but it is a great disapointment
Contras:
10,0 Excelente
Prós: A great place, I met my kids there for some relaxing togetherness! The staff is friendly, helpful without being pushy. The place is clean, beautiful and laid back. People from all over the world to meet and enough food variety to keep you from getting bored.
Contras: This visit it wasn't too crowded but I've been there in the past where you have to stalk out your place at the pool. We went because we love the place and got a great deal through Kayak I couldn't afford it at regular price. I would love to get notification that Live Aqua wasn't crowded and had a deal going on - I'd be there again in a minute.
10,0 Excelente
Prós: The perfect hotel - paradise.
Contras: Hotel guests start "reserving" lounge chairs by the pool around 7am by leaving towels there; then they don't come back til much later. This is to be expected I guess, not an issue with the hotel itself. Just good to be aware of before you go.
10,0 Excelente
Prós: Gorgeous property, delicious food, excellent location. Highly recommend !
Contras: Staff is pushy to up-sell other products
6,0 Bom
Prós: Food was not good , place could use some updates
Contras:
9,1 Excelente
Prós: The pools are amazing, the grounds well kept and the staff are all friendly.
Contras: The aromatherapy is too strong in some places. Painting going on in the main lobby the day we left - left me with a BIG headache. We had to check out of our room at noon. Planned to grab a quick lunch before leaving but nothing available between 12-1 except room service and a couple of places outside in the 100+ temps.
5,4 OK
Prós: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Contras: This place would’ve been a solid 3*value with a five star staff but that’ll leave noisy night club next-door ruined it for us
Com ótima localização em Cancun (na área de Zona Hotelera), The Ritz-Carlton, Cancun está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, serviço de limusine/transfer executivo e jornais de cortesia no saguão. Este resort possui instalações para eventos com 27000 metros quadrados, incluindo um centro de conferências, e é o local ideal para quem está planejando eventos em Cancun. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento limitado no local.
Nota geral 9,1 Excelente
Baseado em 1.734 avaliações
Todos
- Todos
- Casais
- Famílias
Bom
7,1
Prós: clean
quiet
location
Excelente
10,0
Prós: This resort has the best beach and pool service we've ever experienced.
Excelente
8,8
Prós: Excellent service… Staff was truly attentive, professional, and welcoming.
Facilities are excellent and well-maintained… Subtle elegance.
Food is the best I've experience in Cancun over the years… Fantino is outstanding!
Beach is great… good waves too.
Excelente
9,3
Prós: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.
Excelente
10,0
Prós: Great service that is unmatched. A very warm and welcoming atmosphere
Excelente
9,7
Prós: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
Excelente
10,0
Prós: The front desk
Detalhes
Avaliações
Nota geral 9,1 Excelente
Baseado em 1.734 avaliações
Localização
9,6
Limpeza
9,5
Serviço
9,4
Praia
9,2
Internet
9,0
Comida
8,5
Quarto
8,3
Café da manhã
8,3
Atmosfera
6,7
Comodidades
6,6
Custo Benefício
5,0
Localização
9,5
Serviço
8,8
Comida
8,7
Quarto
8,0
Comodidades
6,1
Atmosfera
5,5
Serviço
9,5
Quarto
7,8
7,1 Bom
Prós: clean
quiet
location
Contras: Spa is not up to 5 star standards
limited dining choices
10,0 Excelente
Prós: This resort has the best beach and pool service we've ever experienced.
Contras: The resort was hosting other large convention-type groups with some immature guests.
8,8 Excelente
Prós: Excellent service… Staff was truly attentive, professional, and welcoming.
Facilities are excellent and well-maintained… Subtle elegance.
Food is the best I've experience in Cancun over the years… Fantino is outstanding!
Beach is great… good waves too.
Contras: Some things, with which we'd expect The Ritz-Carlton to do better…
Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching.
Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged.
Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible!
Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
9,3 Excelente
Prós: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.
Contras: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.
10,0 Excelente
Prós: Great service that is unmatched. A very warm and welcoming atmosphere
Contras:
9,7 Excelente
Prós: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
Contras: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
10,0 Excelente
Prós: The front desk
Contras:
Com ótima localização em Cancun (na área de Zona Hotelera), The Ritz-Carlton, Cancun está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, serviço de limusine/transfer executivo e jornais de cortesia no saguão. Este resort possui instalações para eventos com 27000 metros quadrados, incluindo um centro de conferências, e é o local ideal para quem está planejando eventos em Cancun. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento limitado no local.
**Todas as reservas feitas no mês de Junho de 2019 ganham um Jantar no Restaurante do hotel com um cardápio especial + café da manhã no quarto + garrafa de espumante + decoração do quarto com pétalas de rosa. Válido para viajar todo o ano de 2019** O Hard Rock Hotel Cancún conta com de incríveis 2 piscinas, programa de entretenimento e atividades e 6 excelentes restaurantes, como o The Market (buffet), Zen (comida asiática) e o Frida (mexicano). Ainda há 7 bares e serviço de quarto disponível 24 horas. À beira-mar, o hotel está localizado na região na famosa Zona Hotelera de fácil acesso a todas as principais atrações de Cancún e do centro de bares, restaurantes e lojas. Em todos os quartos está disponível TV via satélite, ar-condicionado, Wi-Fi grátis, banheira de hidromassagem,e amenidades exclusivas no banheiro. Entre os serviços do Hard Rock estão spa, academia, salão de beleza e loja de presentes. As crianças dispõem de parque aquático, enquanto os adolescentes conta com salão de jogos. O Hard Rock Cancún Hotel encontra-se a 6 km da boate Coco Bongo e a 76 km do parque temático Xcaret. O sítio arqueológico está a 1h30 de carro do resort.
Nota geral 9,0 Excelente
Baseado em 4.413 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
10,0
Prós: Food, spa and pool
Bom
6,2
Prós: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Excelente
8,0
Prós: Fantastic staff!! Great food and lots of entertainment...
Excelente
9,1
Prós: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Excelente
10,0
Prós: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Excelente
8,0
Prós: Friendly stay all inclusive w 24 hour room service
OK
4,8
Prós: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Detalhes
Avaliações
Nota geral 9,0 Excelente
Baseado em 4.413 avaliações
Localização
8,7
Serviço
8,6
Bar e Bebidas
8,5
Café da manhã
8,3
Atmosfera
8,3
Internet
8,1
Comodidades
7,9
Comida
7,9
Quarto
7,2
Conforto
5,0
Serviço
8,6
Comodidades
8,0
Atmosfera
7,9
Comida
7,5
Quarto
6,3
Conforto
4,7
Localização
8,7
Praia
8,5
Serviço
8,3
Comida
7,4
Atmosfera
7,2
Quarto
6,9
Conforto
5,4
10,0 Excelente
Prós: Food, spa and pool
Contras:
6,2 Bom
Prós: Pool snacks were very good, they also have some activities which are quite fun (pool foam party for example).
Zen restaurant (Japanese/Asian) was very good, plus the service was always great.
Contras: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better).
The things I did´t like:
- Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service.
- They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!!
- Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable").
- It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD).
- In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!
8,0 Excelente
Prós: Fantastic staff!! Great food and lots of entertainment...
Contras: Our privacy lights were broken, it sounded like a construction site all night just outside our door...
9,1 Excelente
Prós: Wonderful service! many restaurant options within the hotel, entertainment at the pool, drinks at all times, nightclubs inside the hotel ... many entertainment options.
Contras: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!
10,0 Excelente
Prós: This all inclusive hotel offers everything. From your type of pillow you want to sleep on, if you want aromatherapy in the room, 4 types of liquor and mixers in room, to several dining options available on site. You literally never have to leave the resort unless you want to explore. I thought that with unlimited alcohol included that it would be crawling with drunk people, but everyone was the right type of pleasantly buzzed or totally sober. No puking anywhere that I saw. The staff had exceptional service that I have not found anywhere else. While you don't have to leave the hotel if you don't want to, there are lots of tours and excursions that you probably should look into if you have never visited the area before, and I definitely recommend a night out to It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
Contras: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.
8,0 Excelente
Prós: Friendly stay all inclusive w 24 hour room service
Contras: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points
4,8 OK
Prós: I liked that the hotel had everything easy to get to not a lot of walking around. Kid friendly
Contras: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.
**Todas as reservas feitas no mês de Junho de 2019 ganham um Jantar no Restaurante do hotel com um cardápio especial + café da manhã no quarto + garrafa de espumante + decoração do quarto com pétalas de rosa. Válido para viajar todo o ano de 2019** O Hard Rock Hotel Cancún conta com de incríveis 2 piscinas, programa de entretenimento e atividades e 6 excelentes restaurantes, como o The Market (buffet), Zen (comida asiática) e o Frida (mexicano). Ainda há 7 bares e serviço de quarto disponível 24 horas. À beira-mar, o hotel está localizado na região na famosa Zona Hotelera de fácil acesso a todas as principais atrações de Cancún e do centro de bares, restaurantes e lojas. Em todos os quartos está disponível TV via satélite, ar-condicionado, Wi-Fi grátis, banheira de hidromassagem,e amenidades exclusivas no banheiro. Entre os serviços do Hard Rock estão spa, academia, salão de beleza e loja de presentes. As crianças dispõem de parque aquático, enquanto os adolescentes conta com salão de jogos. O Hard Rock Cancún Hotel encontra-se a 6 km da boate Coco Bongo e a 76 km do parque temático Xcaret. O sítio arqueológico está a 1h30 de carro do resort.
ARRIVALS sábado. 7 noites de estadia. Se você está de férias com a família, escapadela romântica para dois, ou uma fuga com os amigos, o Royal relaxamento é o que você vai encontrar no The Royal Sands. E não vamos esquecer as comodidades no local; uma semana não é simplesmente tempo suficiente para provar todas. Há piscinas para adultos e crianças, um spa de serviço completo, um centro de fitness, praia, terraço e serviço de massagem villa, campos de ténis com iluminação artificial para jogos à noite, dois restaurantes e um snack-bar, para citar apenas alguns. Como um benefício adicional, os hóspedes têm acesso a amenidades em todos os nossos resorts reais na área de Cancun, com um serviço de transporte gratuito entre eles. A linda villa acomoda 6 pessoas e tem uma cozinha completa e duas varandas. SERVIÇOS DE VILA Capacidade: 6 Quarto principal com uma cama king size Quarto de hóspedes com 2 camas de casal TV tela plana, sistema de som e DVD Cozinha totalmente equipada Banheiros com vaidade fora do banheiro / chuveiro Terraço e varanda Sala de jantar e sala de estar com 2 camas Murphy simples Walk-in closets com cofres Ar condicionado central Serviço de limpeza diário (exceto domingos) O calendário VRBO ajuda a fornecer disponibilidade instantânea e cotação de preços estimada. No entanto, porque a disponibilidade e as taxas variam de dia para dia e hora a hora, o recurso de calendário e recurso cotação instantânea nem sempre é 100% exato. Informamos que se um cartão de crédito não doméstico for usado para reservar uma locação de férias, taxas adicionais podem ser devidas no momento do pagamento, incluindo uma taxa adicional de 2% no cartão de crédito. Concierge Realty facilita aluguel de férias. Quaisquer problemas com o serviço do resort, acomodações, instalações físicas, comodidades, etc; são de responsabilidade direta do desenvolvedor / resort e devem ser tratados pelo resort, não pelo Concierge Realty. As fotos são aprovadas pelo desenvolvedor e, portanto, são consideradas como sendo realmente representativas do resort e das acomodações. Qualquer variação da foto e da propriedade ou instalações reais não são intencionais. Qualquer interrupção incluindo, mas não limitado a renovação, comodidade não disponível, mudança na decoração, etc. durante a estadia, seja conhecida pelo resort antes da reserva, ocorrendo durante a estadia ou anunciada após a confirmação, é uma questão estritamente entre o hóspede e o resort e não merecem uma acusação de propaganda enganosa ou violação de ética. Observe que as fotos mostradas são representativas das villas do resort e que um tipo de exibição específico não está implícito nem prometido em virtude das imagens exibidas. As categorias de vistas específicas devem ser tratadas com o agente de locação e serão garantidas como categoria de visualização no contrato de locação e na confirmação do resort. Questões relacionadas à visualização dentro da categoria de visualização garantida devem ser tratadas com o resort e representantes, uma vez que a Concierge Realty facilita o aluguel de vivendas e não é responsável pela colocação ou visualização da moradia uma vez que a reserva tenha sido confirmada. Observe que as fotos mostradas são representativas das villas do resort e que um tipo de exibição específico não está implícito nem prometido em virtude das imagens exibidas. As categorias de vistas específicas devem ser tratadas com o agente de locação e serão garantidas como categoria de visualização no contrato de locação e na confirmação do resort. Questões relacionadas à visualização dentro da categoria de visualização garantida devem ser tratadas com o resort e representantes, uma vez que a Concierge Realty facilita o aluguel de vivendas e não é responsável pela colocação ou visualização da moradia uma vez que a reserva tenha sido confirmada.
Nota geral 9,0 Excelente
Baseado em 3.950 avaliações
Todos
- Todos
- Famílias
- Casais
OK
5,4
Prós: There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good.
Excelente
9,7
Prós: All the hotel services were pretty good!
Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
Excelente
9,1
Prós: Pools
Beach
Service
Beachfront Cabanas
Staff was super polite and helpful
Food was really good
Detalhes
Avaliações
Nota geral 9,0 Excelente
Baseado em 3.950 avaliações
Limpeza
9,4
Piscina
9,0
Custo Benefício
8,6
Quarto
8,6
Serviço
8,6
Localização
8,5
Café da manhã
6,8
Internet
6,0
Bar e Bebidas
5,7
Limpeza
9,6
Quarto
8,8
Piscina
8,6
Custo Benefício
8,6
Serviço
8,4
Localização
8,4
Comodidades
8,2
Bar e Bebidas
5,6
Piscina
8,7
Praia
8,7
Serviço
8,4
Quarto
8,2
Comida
8,2
5,4 OK
Prós: There is a choice of 3 restaurants in Cancun that can be booked for dinner. They are ok, one of them very good.
Contras: Buffet food is uneatable. Besides the taste, my boyfriend got a food poisoning after the second meal.
9,7 Excelente
Prós: All the hotel services were pretty good!
Nice food! Nice restaurants! Nice drinks! Perfect beach! Safety! Good location! Perfect all inclusive, with a lot of other good restaurants out of the hotel also included! Good rooms! Good attention for the customers!
Contras: The room service has to be improved! Even if you want just some bottles of water you will probably wait more than 45 minutes! They probably have just one person to deliver the orders on this huge hotel. At the first late night after arriving, with all the restaurants closed, i ordered some food and they spent more than 2 hours 30 mins to tell me that my order was already delivered when it was not! Had to talk to the manager for eating some!
9,1 Excelente
Prós: Pools
Beach
Service
Beachfront Cabanas
Staff was super polite and helpful
Food was really good
Contras: I'm 29, my lady is 27, and we were probably the youngest people at the resort by 20 years. Older folks were nice, but would have liked more of a mix.
ARRIVALS sábado. 7 noites de estadia. Se você está de férias com a família, escapadela romântica para dois, ou uma fuga com os amigos, o Royal relaxamento é o que você vai encontrar no The Royal Sands. E não vamos esquecer as comodidades no local; uma semana não é simplesmente tempo suficiente para provar todas. Há piscinas para adultos e crianças, um spa de serviço completo, um centro de fitness, praia, terraço e serviço de massagem villa, campos de ténis com iluminação artificial para jogos à noite, dois restaurantes e um snack-bar, para citar apenas alguns. Como um benefício adicional, os hóspedes têm acesso a amenidades em todos os nossos resorts reais na área de Cancun, com um serviço de transporte gratuito entre eles. A linda villa acomoda 6 pessoas e tem uma cozinha completa e duas varandas. SERVIÇOS DE VILA Capacidade: 6 Quarto principal com uma cama king size Quarto de hóspedes com 2 camas de casal TV tela plana, sistema de som e DVD Cozinha totalmente equipada Banheiros com vaidade fora do banheiro / chuveiro Terraço e varanda Sala de jantar e sala de estar com 2 camas Murphy simples Walk-in closets com cofres Ar condicionado central Serviço de limpeza diário (exceto domingos) O calendário VRBO ajuda a fornecer disponibilidade instantânea e cotação de preços estimada. No entanto, porque a disponibilidade e as taxas variam de dia para dia e hora a hora, o recurso de calendário e recurso cotação instantânea nem sempre é 100% exato. Informamos que se um cartão de crédito não doméstico for usado para reservar uma locação de férias, taxas adicionais podem ser devidas no momento do pagamento, incluindo uma taxa adicional de 2% no cartão de crédito. Concierge Realty facilita aluguel de férias. Quaisquer problemas com o serviço do resort, acomodações, instalações físicas, comodidades, etc; são de responsabilidade direta do desenvolvedor / resort e devem ser tratados pelo resort, não pelo Concierge Realty. As fotos são aprovadas pelo desenvolvedor e, portanto, são consideradas como sendo realmente representativas do resort e das acomodações. Qualquer variação da foto e da propriedade ou instalações reais não são intencionais. Qualquer interrupção incluindo, mas não limitado a renovação, comodidade não disponível, mudança na decoração, etc. durante a estadia, seja conhecida pelo resort antes da reserva, ocorrendo durante a estadia ou anunciada após a confirmação, é uma questão estritamente entre o hóspede e o resort e não merecem uma acusação de propaganda enganosa ou violação de ética. Observe que as fotos mostradas são representativas das villas do resort e que um tipo de exibição específico não está implícito nem prometido em virtude das imagens exibidas. As categorias de vistas específicas devem ser tratadas com o agente de locação e serão garantidas como categoria de visualização no contrato de locação e na confirmação do resort. Questões relacionadas à visualização dentro da categoria de visualização garantida devem ser tratadas com o resort e representantes, uma vez que a Concierge Realty facilita o aluguel de vivendas e não é responsável pela colocação ou visualização da moradia uma vez que a reserva tenha sido confirmada. Observe que as fotos mostradas são representativas das villas do resort e que um tipo de exibição específico não está implícito nem prometido em virtude das imagens exibidas. As categorias de vistas específicas devem ser tratadas com o agente de locação e serão garantidas como categoria de visualização no contrato de locação e na confirmação do resort. Questões relacionadas à visualização dentro da categoria de visualização garantida devem ser tratadas com o resort e representantes, uma vez que a Concierge Realty facilita o aluguel de vivendas e não é responsável pela colocação ou visualização da moradia uma vez que a reserva tenha sido confirmada.
Em Cancun (na área de Zona Hotelera), The Westin Lagunamar Ocean Resort Villas, Cancun está a poucos passos de Aquário Interativo de Cancún e a 3 minutos a pé de Centro Comercial La Isla. As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 9,0 Excelente
Baseado em 2.603 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
10,0
Prós: Every room is clean I like size of the bedrooms nice view the pool area
Bom
6,8
Prós: Close to a shopping mall. Walkable to a tourist shopping mall
Excelente
8,0
Prós: awesome room and pools. the beach was the best
Excelente
10,0
Prós: Liked/Loved:
-Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you!
-Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators.
-Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach.
-International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)
OK
5,4
Prós: Ocean and pool is nice
Excelente
10,0
Prós: The same staff year after year. So friendly and gorgeous beach and pool! Location is great and love having washer and dryer in the room. We have already booked our return!
Excelente
10,0
Prós: An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
Excelente
10,0
Prós: Alicia our personal concierge was grade A.
Detalhes
Avaliações
Nota geral 9,0 Excelente
Baseado em 2.603 avaliações
Localização
9,5
Piscina
9,3
Praia
9,3
Internet
9,1
Centro de Bem-Estar/Spa
9,0
Comodidades
8,7
Quarto
8,6
Serviço
8,5
Atmosfera
8,3
Café da manhã
6,1
Comida
5,5
Custo Benefício
5,1
Localização
9,6
Piscina
9,4
Comodidades
8,9
Serviço
8,6
Limpeza
8,5
Quarto
8,2
Comida
5,4
Piscina
9,4
Localização
9,4
Serviço
8,8
Limpeza
8,5
Quarto
8,4
Conforto
7,4
10,0 Excelente
Prós: Every room is clean I like size of the bedrooms nice view the pool area
Contras: Two different main entrance having to walk a lot layout of the hotel
6,8 Bom
Prós: Close to a shopping mall. Walkable to a tourist shopping mall
Contras: The food is ok but it takes way too long. sometimes it takes more than 40 mins of wait after ordering.
8,0 Excelente
Prós: awesome room and pools. the beach was the best
Contras: not enough authenticity
10,0 Excelente
Prós: Liked/Loved:
-Friendly Staff. Always willing to help. Always a friendly hello and smile. Sure, on occasion, there was a communication gap because I was in a foreign country and did not speak the local language. The staff was more than patient with me. Thank you!
-Accommodation: Awesome! we stayed in the single studio with the kitchenette. Just perfect to eat in if needed (Grills on site). Downtown was "Mega", Walmart, Costco, etc to get groceries. Just south was a grocery store called Soriana in Kulkukan Mall. Great restaurants within walking distance. Great food within the resort. You can find everything you are looking for within walking distance of the resort. La Isla shopping right across the street. Bus stops right in front of the resort. Everyone says to ask for the higher levels. We stayed on the second floor and took the stairs...nice to not have to wait for elevators.
-Resort: Activities for all ages. You find your people...playing volleyball, kids club, sports lounge, by the pool, or down on the beach.
-International: We met people from all over the word staying at this resort (Russia, England, Paraguay, Spain, Qatar, Canada, USA)
Contras: Disliked:
It's Cancun! What is there not to like _______ ? (if you fill in the blank, don't go). Okay, I did not like the ugly drunk Americans.
5,4 OK
Prós: Ocean and pool is nice
Contras: Poor communication
Lots of empty promises
Uncomfortable couch bed. My daughter had to sleep on the floor
View of a palm tree and not the beach
No help trying to extend stay
10,0 Excelente
Prós: The same staff year after year. So friendly and gorgeous beach and pool! Location is great and love having washer and dryer in the room. We have already booked our return!
Contras: Loved it all!
10,0 Excelente
Prós: An amazing resort to relax and enjoy the beach, swim in the sea or the many swimming pools.
Contras:
10,0 Excelente
Prós: Alicia our personal concierge was grade A.
Contras: Don't ever book with getaroom.com. They are a HUGE scam.
Em Cancun (na área de Zona Hotelera), The Westin Lagunamar Ocean Resort Villas, Cancun está a poucos passos de Aquário Interativo de Cancún e a 3 minutos a pé de Centro Comercial La Isla. As comodidades presentes incluem um business center, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Com ótima localização em Cancun (na área de Zona Hotelera), JW Marriott Cancun Resort & Spa está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Nota geral 9,0 Excelente
Baseado em 1.838 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
10,0
Prós: Everything was great.
Awesome staff.
Awesome food.
Awesome service
Excelente
10,0
Prós: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Excelente
8,0
Prós: overall ambiance,friendly staff, great location.
Bom
6,8
Prós: The view and size of the room was very nice.
Excelente
10,0
Prós: Service was really good
Medíocre
2,8
Detalhes
Avaliações
Nota geral 9,0 Excelente
Baseado em 1.838 avaliações
Praia
9,4
Piscina
9,1
Localização
9,0
Serviço
8,9
Bar e Bebidas
8,7
Café da manhã
8,5
Quarto
8,4
Internet
8,0
Comodidades
7,8
Custo Benefício
5,5
Piscina
9,2
Serviço
8,9
Localização
8,7
Quarto
8,1
Comodidades
8,0
Conforto
6,4
Custo Benefício
5,1
Serviço
9,0
Localização
8,4
Quarto
7,9
Comodidades
7,2
10,0 Excelente
Prós: Everything was great.
Awesome staff.
Awesome food.
Awesome service
Contras: Pool and Beach entrance smells like wet carpet.
10,0 Excelente
Prós: I loved staying here. All the staff that worked there were so friendly and nice. They knew our name by the second night. We felt important. The rooms were always clean & housekeeping was always keeping the room looking good and even came back at night to make sure we needed anymore towels or glasses. The waitstaff & bell boys were amazing. Anything we needed they got us it was amazing. I've never stayed in a place that catered to all our wants and needs in a very professional manner.
Contras:
8,0 Excelente
Prós: overall ambiance,friendly staff, great location.
Contras: None
6,8 Bom
Prós: The view and size of the room was very nice.
Contras: The service. Also some policies were not shared with me that became an issue. Didn't feel the warm welcome and quality of service I felt at other places I have stayed in that area. Overall disappointed.
10,0 Excelente
Prós: Service was really good
Contras:
2,8 Medíocre
Prós:
Contras: I got descriminated
Com ótima localização em Cancun (na área de Zona Hotelera), JW Marriott Cancun Resort & Spa está a 5 minutos de carro de Aquaworld e de Aquário Interativo de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Com ótima localização em Cancun (na área de Zona Hotelera), InterContinental Presidente Cancun Resort está a 15 minutos de caminhada de Praia Caracol e de Centro de Convenções de Cancun. As comodidades presentes incluem um business center, jornais de cortesia no saguão e serviço de lavanderia e lavagem a seco.
Nota geral 9,0 Excelente
Baseado em 1.482 avaliações
Todos
- Todos
- Casais
- Famílias
Excelente
9,0
Prós: The staff was very helpful, even though I had problems expressing what I wanted.
Excelente
9,6
Prós: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Excelente
10,0
Prós: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Excelente
8,2
Prós: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Excelente
10,0
Prós: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Medíocre
2,0
Prós: The room was charged and I was never able to check in had to look for another last minute hotel
Bom
7,4
OK
5,1
Prós: The beach front
Detalhes
Avaliações
Nota geral 9,0 Excelente
Baseado em 1.482 avaliações
Praia
9,4
Localização
9,1
Serviço
8,6
Bar e Bebidas
8,1
Café da manhã
7,7
Quarto
7,3
Conforto
6,3
Internet
6,3
Custo Benefício
5,1
Praia
9,2
Serviço
8,9
Localização
8,8
Café da manhã
8,0
Comodidades
7,3
Quarto
7,0
Atmosfera
6,6
Conforto
6,0
Custo Benefício
5,6
Praia
9,4
Localização
9,0
Serviço
8,6
Limpeza
8,5
Piscina
7,9
Comodidades
7,8
Café da manhã
7,6
Quarto
6,8
Conforto
6,2
Custo Benefício
5,4
9,0 Excelente
Prós: The staff was very helpful, even though I had problems expressing what I wanted.
Contras: Must have been a leak in the shower above my floor, because the ceiling caved in on the last day there...
9,6 Excelente
Prós: The hotel is older and I believe one of the first hotels built in the area, but it is still a beautiful hotel. The room I stayed in was wonderful - travertine stone on the floors and in the bathroom. Loved the shower. The colors were earth tones, which have always been my favorites, and the bed was very comfortable.
Everyone I encountered as far as staff were friendly and very efficient. I asked for more towels before leaving for a meeting one day and upon my return several fresh clean ones had been put in my room.
The price was also very reasonable. Overall I would rate my experience and the hotel a 9.5. The only suggestion I would have would be for the owners. They should put a new coat of paint on the outside of the building, which would be one of the least expensive things they could do, and it would brighten everything up. I believe they had recently done so to the interiors.
It's not a party hotel, and there are many of those in Cancun that have hip hop or house music banging all day and night. It's a place you can go and have a very relaxing time. Most of the guests were Mexican nationals, many with their families. I had a very nice time and would recommend the hotel to anyone.
Contras:
10,0 Excelente
Prós: The friendly staff and comfort of resort. Felt completely rested and relaxed. Javier pool/beach concierge was very helpful and make sure the beach is clean and safe. Humberto hotel concierge very friendly helpful and does not try to talk you into stuff you don’t want to do. Gladys is the most friendly beach club server and the others are good too. I will return there again and again.
Contras: The birds who fly in in the morning to steal my breakfast at the morning buffet.
8,2 Excelente
Prós: Nothing to distinguish this beachfront hotel. They are competent, tic all the boxes for amenities. But cold, soulless.
Contras:
10,0 Excelente
Prós: Waterfront well maintained hotel.
Ocean view rooms are great
Pool is really satisfying.
Beach is clean
Staff is really great
Contras: No airport transfer was a disappointment,
But i believe very limited hotels is providing that service in Cancun. It would be really nice to have it even with a fee...
2,0 Medíocre
Prós: The room was charged and I was never able to check in had to look for another last minute hotel
Contras:
7,4 Bom
Prós:
Contras: Security would randomly ask you what your room number was as If you couldnt be staying there, as If we were intruders, they only kept asking us as if we were lying; honestly I felt like it was because we were black. And because of that I would never stay there again. The food wasnt that good as well.
5,1 OK
Prós: The beach front
Contras: The good was terrible. They gave me the wrong room. They tried to fix it but wasn't what I paid for. I will not ever stay there again. And I will make sure to tell my friends as well about the experience. I paid a lot for a room that was overlooking a few buildings and a small sliver of ocean. Not what I paid for!!
Com ótima localização em Cancun (na área de Zona Hotelera), InterContinental Presidente Cancun Resort está a 15 minutos de caminhada de Praia Caracol e de Centro de Convenções de Cancun. As comodidades presentes incluem um business center, jornais de cortesia no saguão e serviço de lavanderia e lavagem a seco.
Com ótima localização em Cancun (na área de Zona Hotelera), The Royal Islander - An All Suites Resort está a 15 minutos de caminhada de Praia Delfines e de Museo Maya de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Estacionamento grátis sem manobrista está disponível no local.
Nota geral 8,8 Excelente
Baseado em 2.506 avaliações
Todos
- Todos
- Famílias
- Casais
Bom
6,0
Prós: close to the beach, nice pool
Excelente
10,0
Prós: Everything from the moment you come in to the rooms, the view, can't wait to go back
Excelente
8,0
Prós: Cleanliness
Medíocre
2,2
Prós: Honestly there's nothing I didn't like
Excelente
8,0
Prós: Lunch and dinner food at the hotel was pretty good
Excelente
9,4
Prós: I really enjoy the Yoga and Zumba classes in the morning. Our room got upgraded to an ocean front. It was very very nice . Services are excellent ! You can take the hotel shuttle to other Royal hotels. There is a shopping mall a few minutes walk from Royal Sands you can shop for brand names merchandise, souvenirs and also a supermarket.
We will stay again next time.
The only problem is the hotel sit way in the back of the main road and if you are arriving in your own car you might miss the entrance.
Excelente
10,0
Prós: THe resort views from our room were awesome. The beach was great and close and the pools over looking the beach was great.
Detalhes
Avaliações
Nota geral 8,8 Excelente
Baseado em 2.506 avaliações
Piscina
9,3
Praia
9,1
Limpeza
8,9
Localização
8,7
Quarto
8,7
Café da manhã
8,2
Conforto
8,1
Serviço
8,1
Internet
8,0
Comodidades
7,7
Custo Benefício
7,4
Centro de Bem-Estar/Spa
4,3
Praia
9,2
Localização
8,9
Quarto
8,6
Conforto
8,4
Serviço
8,3
Comodidades
7,8
Atmosfera
5,4
Quarto
8,4
Serviço
8,2
Custo Benefício
7,7
6,0 Bom
Prós: close to the beach, nice pool
Contras: odd smell in the main lobby, hotel is outdated
10,0 Excelente
Prós: Everything from the moment you come in to the rooms, the view, can't wait to go back
Contras: No comment here awsome place
8,0 Excelente
Prós: Cleanliness
Contras: Old facilities
2,2 Medíocre
Prós: Honestly there's nothing I didn't like
Contras: I've never been so humiliated in my life and in front of my kids. It was always something with these people. I've been coming here before but lately the workers are rude and when you ask them something hey make it look like your bothering them. Check out is now at 10 which our luggage got kicked out the room, while we were having breakfast. Our luggage a was left outside our room. The people at the front desk were always in a bad mood. The only day we truly enjoyed was the 1st day when everyone was really nice. And the maid that clean our bedroom kept harrising us for tip. We left her 20$ usd and she had the odacity to look at me like I was cheap.
8,0 Excelente
Prós: Lunch and dinner food at the hotel was pretty good
Contras: Lots of old people on their timeshares and breakfast buffet was shitty
9,4 Excelente
Prós: I really enjoy the Yoga and Zumba classes in the morning. Our room got upgraded to an ocean front. It was very very nice . Services are excellent ! You can take the hotel shuttle to other Royal hotels. There is a shopping mall a few minutes walk from Royal Sands you can shop for brand names merchandise, souvenirs and also a supermarket.
We will stay again next time.
The only problem is the hotel sit way in the back of the main road and if you are arriving in your own car you might miss the entrance.
Contras:
10,0 Excelente
Prós: THe resort views from our room were awesome. The beach was great and close and the pools over looking the beach was great.
Contras: The only thing I didn’t like was just slow check in. I guess it’s just typical for Mexico I have noticed.
Com ótima localização em Cancun (na área de Zona Hotelera), The Royal Islander - An All Suites Resort está a 15 minutos de caminhada de Praia Delfines e de Museo Maya de Cancún. As comodidades presentes incluem um business center, check-in expresso e check-out expresso. Estacionamento grátis sem manobrista está disponível no local.
Excelentemente situado em frente a uma praia de areia branca, o fantástico hotel Paradisus Cancun goza de maravilhosas vistas sobre o azul-turquesa do Mar das Caraíbas e da Lagoa Nichupté. O hote dispõe de vários restaurantes e bares, um campo de golfe de 9 buracos, uma excelente zona de spa, salas de reuniões e um centro de negócios. Nas imediações, encontram-se bens restaurantes, bares, lojas e vida noturna.
Nota geral 8,7 Excelente
Baseado em 4.224 avaliações
Todos
- Todos
- Famílias
- Casais
OK
4,8
Prós: Few staff members were very nice
Bom
6,2
Prós: hospitality
Excelente
9,3
Prós: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Excelente
10,0
Prós: Service and food was amazing!
Excelente
9,4
Prós: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Excelente
8,5
Prós: No jet skis making noise and pollution.
OK
4,8
Prós: The beach was ok
Excelente
10,0
Prós: Even with the hotel at full capacity, I received the very best service.
Excelente
8,0
Prós: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Bom
6,0
Prós: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Detalhes
Avaliações
Nota geral 8,7 Excelente
Baseado em 4.224 avaliações
Localização
8,5
Café da manhã
8,2
Serviço
8,2
Internet
7,4
Comida
7,1
Quarto
6,2
Piscina
8,2
Localização
8,2
Comodidades
7,7
Serviço
7,4
Comida
6,4
Quarto
4,8
Conforto
4,3
Serviço
8,5
Piscina
8,3
Localização
8,3
Comida
7,2
Atmosfera
6,7
Quarto
6,0
4,8 OK
Prós: Few staff members were very nice
Contras: I stayed in this hotel few years ago and it was amazing, food, service, rooms, etc. but now it has become a very cheap hotel even the price is very high.
The food might look nice and good but it absolutely horrible. If you are used to have good stuff, beware.
Time share staff is a nightmare! I know they want to make business but they are crossing the line. Thia time they tricked my parents saying that some lady would nicely take them to their room when they arrived, no she took them to this desk where she spent one hour trying to convince them about time ahare,,, really???
We never complain but this time at check out we explained what we didnt like (food, time share, etc) and this staff member just said "oh, sorry. I will write that down" yeah right!!
Also beware: there are 5 different pyramids and the pics that they have online it's only from the renovated rooms. Of course not all of them are renovated and we got stucked in this totally '80's room. Clean but decor is not what thw showed in the website.
We pickes this hotel since my parents have been there at least 7 times, we regret to inform that this is the last time! So so so dissapointing.
It all depends on what you are used to, that's all.
6,2 Bom
Prós: hospitality
Contras: too many kids food not that great
9,3 Excelente
Prós: EXCELLENT FOOD, DRINKS AND SERVICE (IN ROYAL SERVICE)
Contras: IF YOU DONT PAY FOR ROYAL SERVICE IS JUST ANOTHER AVERAGE ALL INCLUSIVE.
THEY TOOK A LONG TIME TO CLEAN THE ROOM (ALWAYS AFETER 4 PM)
10,0 Excelente
Prós: Service and food was amazing!
Contras: Maybe the check in time can be shorter
9,4 Excelente
Prós: Gorgeous location & excellent vacation all-around! I would def recommend this hotel!!! Our family of 6 + a baby was hands-down pampered and spoiled by the staff! Shout out to David at Coco’s for making our stay incredible!
Contras: The hotel had events and activities but were not well-advertised. The kids/teen programs were not well-known. Other hotels post the activities daily. The Paradisus could do better in this area.
8,5 Excelente
Prós: No jet skis making noise and pollution.
Contras: Buffet restaurant understaffed.
4,8 OK
Prós: The beach was ok
Contras: The $150 a night up sell to get a kind size bed when I though I had paid for one. That was supposed to have a butler but didn't
The restaurants close too early .
People trying to sell me a time share.
The excessive incense and aromatherapy in building 5 barf.
10,0 Excelente
Prós: Even with the hotel at full capacity, I received the very best service.
Contras: The royal service
8,0 Excelente
Prós: This was a wonderful all inclusive resort with beautiful beachfront property! We enjoyed our stay although rooms are a little small and slightly dated. Need a few more beach chairs as well. Overall, a spot we will return to!
Contras:
6,0 Bom
Prós: Accommodations, things to do near, dinners, quiet, plenty of beach and chairs.
Contras: Buffets and general access to food, check in we had to haggle for over an hour to get what was promised to us at booking, the concierge messed up a catamaran booking for us, accommodations were dated and just okay.
Excelentemente situado em frente a uma praia de areia branca, o fantástico hotel Paradisus Cancun goza de maravilhosas vistas sobre o azul-turquesa do Mar das Caraíbas e da Lagoa Nichupté. O hote dispõe de vários restaurantes e bares, um campo de golfe de 9 buracos, uma excelente zona de spa, salas de reuniões e um centro de negócios. Nas imediações, encontram-se bens restaurantes, bares, lojas e vida noturna.
Com ótima localização em Cancun (na área de Zona Hotelera), este estabelecimento está a 10 minutos de caminhada de Praia Delfines e de Museo Maya de Cancún. As comodidades presentes incluem acesso grátis à internet com fio, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento grátis sem manobrista está disponível no local.
Nota geral 8,7 Excelente
Baseado em 4.213 avaliações
Todos
- Todos
- Famílias
Excelente
8,2
Prós: the ocean view from the room was beautiful .
OK
5,7
Prós: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
OK
5,7
Prós: All of the staff was nice.
Excelente
9,4
Prós: Beautiful place and great services!
Bom
7,7
Prós: We like the food....it was amazing!!! Lots to chose from.
Detalhes
Avaliações
Nota geral 8,7 Excelente
Baseado em 4.213 avaliações
Localização
8,5
Serviço
8,4
Café da manhã
6,5
Comodidades
6,5
Quarto
6,4
Bar e Bebidas
5,7
Internet
5,3
Conforto
4,7
Localização
8,2
Serviço
8,1
Piscina
8,0
Comida
7,2
Quarto
6,5
Comodidades
6,3
Bar e Bebidas
5,1
Conforto
4,8
8,2 Excelente
Prós: the ocean view from the room was beautiful .
Contras: last 10 years I went to Cancun every year and Parnassus was the only resort that did not have mini refrigerator with drinks on it. We drink a lot of water during the night and early morning and it made our stay uncomfortable.
5,7 OK
Prós: Room was very large, decent amenities. View from room was good. Beach adjoining hotel was beautiful. Adult pool wasn't bad, but was on lagoon side. Should be on ocean side. Put the kids on the lagoon side
Contras: Food was average at best
Bars were open sporadically
When it rained it was like walking through a rainforest--only problem was I was indoors!
5,7 OK
Prós: All of the staff was nice.
Contras: The food. No flavor.
The elevators kept breaking down.
The entire facility needs to updated.
9,4 Excelente
Prós: Beautiful place and great services!
Contras: The only bad thing is that we waited almost 3 hours to get our room ready.
7,7 Bom
Prós: We like the food....it was amazing!!! Lots to chose from.
Contras: We didn't like the fact after getting there on time for check in (check in is at 3pm) they told us, our "room" wasn't ready, until 4pm!!!!....woow really...after many times checking to see if our room was ready, finally 40 mins later they gave it to us...now check out, same line for check in/check out....people were getting impatient. we only needed our check out pass (we turn in keys early am, to avoid line) but still end up waiting in line!!!...
Com ótima localização em Cancun (na área de Zona Hotelera), este estabelecimento está a 10 minutos de caminhada de Praia Delfines e de Museo Maya de Cancún. As comodidades presentes incluem acesso grátis à internet com fio, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Estacionamento grátis sem manobrista está disponível no local.
Esta é a localização ideal para férias de praia, com transportes públicos à porta do hotel, é uma curta viagem até ao centro da cidade. Dispomos de 4 piscinas, campos de ténis, basquete, mini golf, sala de jogos, parques infantis e programas de actividades, animação nocturna, e um spa de serviço completo. Desfrute da melhor comida numa sala de jantar elegante, ou lanche num dos nossos sete restaurantes, dois balcões de lanche, e 7 bares. Dispomos de 300m2 de sala para ocasiões especiais, ou reuniões, com capacidade para 700 pessoas.
Nota geral 8,5 Excelente
Baseado em 4.256 avaliações
Todos
- Todos
- Famílias
Bom
6,8
Prós: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Excelente
10,0
Prós: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Bom
7,4
Prós: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Bom
6,5
Prós: Staff are very friendly and speak English and Spanish- very helpful and sweet staff!
Beautiful beach and rooms are simple but clean.
Medíocre
3,7
Prós: We didn't like much but try to make the best of it since we already there
OK
5,7
Prós: Food was ok. The French restaurant was very good. Their onion soup was superb.
Excelente
8,8
Prós: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
OK
4,0
Prós: + Location
+ Beach
Detalhes
Avaliações
Nota geral 8,5 Excelente
Baseado em 4.256 avaliações
Internet
9,2
Localização
8,8
Serviço
8,4
Café da manhã
8,2
Piscina
7,6
Comida
6,6
Quarto
6,4
Comodidades
6,1
Centro de Bem-Estar/Spa
5,8
Conforto
3,6
Serviço
8,8
Localização
8,7
Custo Benefício
8,2
Piscina
7,7
Comida
6,6
Atmosfera
6,4
Comodidades
6,0
Quarto
5,8
Conforto
3,7
6,8 Bom
Prós: Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Contras: Beds weren't the most comfortable but not a big issue. Lots of great staff but a lot of bars were understaffed making for long lines. Elevators were continuously down for maintenance and were very slow.
10,0 Excelente
Prós: Price
Oceanfront
clean
all-inclusive (drinks and alcohol)
Friendly
Contras: Nothing
7,4 Bom
Prós: It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
Contras: The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.
6,5 Bom
Prós: Staff are very friendly and speak English and Spanish- very helpful and sweet staff!
Beautiful beach and rooms are simple but clean.
Contras: Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.
3,7 Medíocre
Prós: We didn't like much but try to make the best of it since we already there
Contras: The buffer was terrible and the noises was so bad you can hear every noise around you and the music from some night club is so loud from 10pm to 2am and our room was all the way at the end and house keeping would clean room but don't leave is with any towels had to call house keeping 2 times after 1 hour they bring the towels . We been coming to Cancun for the last 6 years and this have to be the worse resort. Spend a little more money and stay at Better resorts definitely not coming back
5,7 OK
Prós: Food was ok. The French restaurant was very good. Their onion soup was superb.
Contras: For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”
8,8 Excelente
Prós: The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Contras: Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.
4,0 OK
Prós: + Location
+ Beach
Contras: - Slow in check in process (and lobby witout AC, its a sauna)
- Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember.
- Facilities are old and require a big maintainance and or refubrish
- Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna.
- Pools were always overcrowded, not a place you want to be and/or relax
- Slow service in bars.
- Room service is available but with a extra charge.
- Minibar with little options, two beers and water.
- Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.
Esta é a localização ideal para férias de praia, com transportes públicos à porta do hotel, é uma curta viagem até ao centro da cidade. Dispomos de 4 piscinas, campos de ténis, basquete, mini golf, sala de jogos, parques infantis e programas de actividades, animação nocturna, e um spa de serviço completo. Desfrute da melhor comida numa sala de jantar elegante, ou lanche num dos nossos sete restaurantes, dois balcões de lanche, e 7 bares. Dispomos de 300m2 de sala para ocasiões especiais, ou reuniões, com capacidade para 700 pessoas.
Nota geral 8,5 Excelente
Baseado em 1.490 avaliações
Todos
- Todos
- Famílias
- Casais
Medíocre
2,0
Excelente
8,2
Prós: Food, staff, rooms, clean,
Excelente
10,0
Prós: My girlfriend and I decided to go last minute to Cancun. We went for 3 nights and we stayed at the gr caribe solaris. Our experience was awesome and we had stayed at the gr solaris before. The gr caribe solaris hotel reminded us of Greece. The hotel is very clean, staff is very friendly, food and drinks were ok. The pool and beach were awesome. Furthermore, i liked the fact that i can go to the other Solaris Resorts and use there facilities as well such as the gym, pools, restaurants and bars at no extra cost. That alone made the experience more enjoyable giving our getaway a better experience. Thank you everyone at at all GR Solaris Resorts. We are definitely going back next month for another 3 night getaway. One other thing, dont be cheap and TIP the staff even if its a dollar. Thank you again, a couple from the Windy City, CHICAGO, IL.
Excelente
8,0
Prós: food was mediocre, best bet was steak entrees and the grill during lunchtime, staff was friendly.
Bom
6,5
Prós: Outstanding service and staff
Bom
6,2
Prós: The staff in the restaurants and lobby bar were attentive and friendly.
Bom
6,2
Prós: Staff over-all were helpful and friendly. Location was very nice on a very clean and beautiful beach. Lobby bar (drinks only) was available all hours. Service was good at the lobby bar. Cecelia and Eliseo were especially accommodating, helpful, and very personable. We enjoyed visiting with them.
Excelente
9,1
Prós: Picked this place as it seemed to have the best reviews vs. price. For what we paid (mid-Nov), I think it was amazing. I've stayed at all-inclusives and resorts across the board. I did not expect great food, and I promise you can find amazing food here. Keep in mind this is a mid-priced all-inclusive place. Yes the buffets aren't great but there is truly very good food to be found at the smaller restaurants.
The small pool at GR Caribe is very quiet and comfortable, while the next door Royal Solaris (which you have access to) is larger and a bit more fun.
Finally, the entire staff - bartenders, servers, concierge, everyone were amazing. Friendly, attentive, fun - I was a little surprised that the service was as good as it was.
Overall, most of the positive reviews on this site are very accurate. We are in our late-20's and found the mix of people when we went in November to be very good. A few families, younger as well as older couples. A relaxing fun scene, definitely not a party, but we had a great time. Would definitely recommend.
Excelente
9,7
Prós: Great view.
Clean, good location.
Bom
7,7
Prós: The location is great. Beach and water are beautiful. Staff is friendly. Food is okay. Room service is 24hrs and is good. One of the 6 days of our stay we had drink service on the beach and that was nice.
Excelente
9,4
Prós: The hotel was beautiful and peaceful. The beach was amazing and had plenty of comfy beach chairs with shade. The staff were all very friendly and helpful.
Detalhes
Avaliações
Nota geral 8,5 Excelente
Baseado em 1.490 avaliações
Localização
8,9
Serviço
8,8
Limpeza
7,9
Café da manhã
7,8
Quarto
7,0
Conforto
4,4
Internet
3,6
Praia
9,3
Serviço
9,2
Localização
8,5
Custo Benefício
8,2
Café da manhã
8,1
Piscina
8,1
Limpeza
7,5
Quarto
6,5
Comodidades
6,4
Conforto
4,4
Praia
9,4
Serviço
9,0
Localização
8,9
Atmosfera
6,5
Quarto
6,3
2,0 Medíocre
Prós:
Contras: Not at all what we expected. Not at all.
8,2 Excelente
Prós: Food, staff, rooms, clean,
Contras: Little away from club zone and mall
10,0 Excelente
Prós: My girlfriend and I decided to go last minute to Cancun. We went for 3 nights and we stayed at the gr caribe solaris. Our experience was awesome and we had stayed at the gr solaris before. The gr caribe solaris hotel reminded us of Greece. The hotel is very clean, staff is very friendly, food and drinks were ok. The pool and beach were awesome. Furthermore, i liked the fact that i can go to the other Solaris Resorts and use there facilities as well such as the gym, pools, restaurants and bars at no extra cost. That alone made the experience more enjoyable giving our getaway a better experience. Thank you everyone at at all GR Solaris Resorts. We are definitely going back next month for another 3 night getaway. One other thing, dont be cheap and TIP the staff even if its a dollar. Thank you again, a couple from the Windy City, CHICAGO, IL.
Contras: Our experience was great and if your a complainer than you should pay more if you expect more. Life is to short to complain and with that said, make the best of your VACATION. The hard working people in these resorts work hard to make our vacation experience pleasurable and enjoyable. Our model is were do you go were you can sleep, eat, drink, swim, tan, and more for whatever cost or deal you pay at any of these resorts. Not back home! Bcuz, there is no all inclusive!! With that said, have fun everyone and make the best of your vacation.
8,0 Excelente
Prós: food was mediocre, best bet was steak entrees and the grill during lunchtime, staff was friendly.
Contras: internet expensive (14-16USD/day), alcohol was cheap quality (only a few top shelf liquors), walls/doors are thin so you can hear noisy neighbors. agree with previous reviewer regarding tipping...saw it all over the place and it reflected in the service provided if the staff didn't think you'd tip. tipping should be more discreet at all inclusive resorts to try and maintain a level of quality service regardless of extras.
6,5 Bom
Prós: Outstanding service and staff
Contras: Dirty rooms. Developed a rash :(
6,2 Bom
Prós: The staff in the restaurants and lobby bar were attentive and friendly.
Contras: We traveled as a last minute get-way and are an active couple in our early 50's. The room was not quiet, every noise, such as people passing in the hall or in the room above seemed loud. They advertise a pillow menu, however, only had one type of pillow and it was a child size pillow. They advertise turn-down service. We never received turn-down service and when we asked about it at the reception desk the clerk did not know what we were asking about. This is not a hotel for people with mobility issues. The pool is small with a step down ladder like one might have at their home pool. There are several steps to get down to the beach. Beach drink service was spotty. We have stayed at many all-inclusive resorts over the years, at least 15, and the tipping here was beyond bizarre! I think it is because it is partial time-share occupants and partial regular hotel occupants, but, people were tipping for everything. I have never witnessed this at other all-inclusive resorts. At other resorts if you want to tip it is done more discreetly to the specific person who provided you outstanding service.
6,2 Bom
Prós: Staff over-all were helpful and friendly. Location was very nice on a very clean and beautiful beach. Lobby bar (drinks only) was available all hours. Service was good at the lobby bar. Cecelia and Eliseo were especially accommodating, helpful, and very personable. We enjoyed visiting with them.
Contras: The rules/schedule for food were SO strict that we often didn't get to eat. First night we went to every place on site and the neighboring property and were not able to get a single thing to eat. We had anticipated being able to sit outside on the beach and have a drink. That was not available either. There is one pool bar and a snack bar there, but everything serving outdoors closes by 5:15/5:30. Day 2 I walked up to the snack bar (which still had food on it) at about 5:20 and was told it was closed. At the same time my husband was at the pool bar trying to get a couple of drinks and was told they were closed. We walked around for a bit, and as we went to go back inside to at least get a drink, we saw a tray of drinks being delivered to others at the pool. Granted, those might have been ordered prior to 5:20 when my husband walked up, but if they were still making drinks, giving us a couple (only ones we had asked for at all that day) should have been done since it was prior to 5:30. The lobby bar was open, but we tried to order some food there and were told we could not. ??? We were told there is "24 hour" room service, but that has to be ordered to your room (where you can not be out enjoying the facilities). And NOTE we did go to our room and tried repeatedly to call room service and no one ever answered that night! Food quality was 'ok' but nothing special.
9,1 Excelente
Prós: Picked this place as it seemed to have the best reviews vs. price. For what we paid (mid-Nov), I think it was amazing. I've stayed at all-inclusives and resorts across the board. I did not expect great food, and I promise you can find amazing food here. Keep in mind this is a mid-priced all-inclusive place. Yes the buffets aren't great but there is truly very good food to be found at the smaller restaurants.
The small pool at GR Caribe is very quiet and comfortable, while the next door Royal Solaris (which you have access to) is larger and a bit more fun.
Finally, the entire staff - bartenders, servers, concierge, everyone were amazing. Friendly, attentive, fun - I was a little surprised that the service was as good as it was.
Overall, most of the positive reviews on this site are very accurate. We are in our late-20's and found the mix of people when we went in November to be very good. A few families, younger as well as older couples. A relaxing fun scene, definitely not a party, but we had a great time. Would definitely recommend.
Contras: Rooms were ok. Biggest complaint was our double beds (requested king) were very uncomfortable and we were on the first floor lobby and it was loud until late at night then early in the morning. But then again, we paid via a pretty amazing deal and we are in our upper-20's so it was not a big deal.
9,7 Excelente
Prós: Great view.
Clean, good location.
Contras: No internet service.
Each day i have to pay $16.
7,7 Bom
Prós: The location is great. Beach and water are beautiful. Staff is friendly. Food is okay. Room service is 24hrs and is good. One of the 6 days of our stay we had drink service on the beach and that was nice.
Contras: Although the lobby bar is open 24 hrs nothing is going on. You might find a couple other people around after 10. The pools and hot tubs close at 8:30 :( my biggest complaint is the noise in the room. You can here EVERY sound your neighbors make and any noise from the hallway.The blinds do very little to block light so plan on being up early! One other thing men must where long pants and shoes to dinner. We like getting dressed up but having an opinion for something more casual would be nice.
9,4 Excelente
Prós: The hotel was beautiful and peaceful. The beach was amazing and had plenty of comfy beach chairs with shade. The staff were all very friendly and helpful.
Contras: The food wasn't very good.
Rodeado por jardins tropicais, com vistas sobre as águas turquesa do Mar das Caraíbas e a isolada Lagoa Nichupté, este magnífico hotel goza de uma localização ideal em frente à praia, na ilha de Cancún. O hotel dispõe de três piscinas em cascata, uma excelente zona de spa, uma mega banheira de hidromassagem para 35 pessoas com vista sobre o oceano, instalaç4oes desportivas, vários restaurantes, bares e um serviço de casamentos.
Nota geral 8,4 Excelente
Baseado em 3.041 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
8,0
Excelente
8,2
Prós: I think for the money this was an excellent choice for an all inclusive. The buffets were varied enough to keep me coming back and the Italian restaurant was surprisingly good.
Excelente
9,1
Prós: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!
Excelente
10,0
Prós: Staff, view, food were all top-notch. Location is great and just a van ride from the airport. Nice options to walk on the beach.
I do recommend this place, you will have a nice relaxing time, glad that they welcome families.
Excelente
10,0
Prós: We love the Omni! Great service and the food is always delicious!!
Excelente
10,0
Prós: This is a great family resort. Great staff, beautiful beach and a wide selection of yummy food. I highly recommend this resort!
Bom
6,0
Prós: Most of th staff was quite friendly. Liked that smoking was not allowed,
Excelente
9,4
Prós: The receptionsit LULU was amazing, our first point of contact at the hotel. Everyone was so ready to help at any point of time. Robert and alonzo from the buffet restaurant section were outstanding. Made our experience sooo good. My family is very very happy with the everything.
Excelente
10,0
Prós: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for!
There was a TON of staff and we hardly ever waited long for anything. They were very accommodating.
The rooms were beautiful and in pristine condition.
We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna.
I will definitely be back! =)
Bom
6,0
Prós: buffet
Excelente
10,0
Prós: Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.
Bom
6,5
Prós: Not over crowded. Close to airport.
Detalhes
Avaliações
Nota geral 8,4 Excelente
Baseado em 3.041 avaliações
Localização
8,7
Café da manhã
8,5
Limpeza
8,5
Serviço
8,4
Custo Benefício
8,3
Quarto
7,2
Conforto
4,7
Internet
3,9
Localização
8,8
Limpeza
8,4
Custo Benefício
8,4
Serviço
7,2
Quarto
7,1
Comida
6,2
Conforto
4,5
Internet
3,1
Serviço
8,5
Comodidades
7,6
Comida
7,4
Quarto
6,5
8,0 Excelente
Prós:
Contras: Food was just OK
8,2 Excelente
Prós: I think for the money this was an excellent choice for an all inclusive. The buffets were varied enough to keep me coming back and the Italian restaurant was surprisingly good.
Contras:
9,1 Excelente
Prós: The hotel was nice, the staff was really friendly and a great experience all around. Arturo and Ignacio were excellent and provided top notch service! We enjoyed the pool staff, activities, music, games, food choices, beach and view. I think for the money this was an excellent choice for an all inclusive. We will certainly come back again!
Contras: The buffet was hit or miss but there were other options available as well. The wifi was spotty and poor at times outside of the lobby area. There was a bit of sea weed on the beach but nothing that could deter us from staying again.
10,0 Excelente
Prós: Staff, view, food were all top-notch. Location is great and just a van ride from the airport. Nice options to walk on the beach.
I do recommend this place, you will have a nice relaxing time, glad that they welcome families.
Contras: Never a fan of the time share sales folks hanging in the lobby. Some of the music contained inappropriate lyrics for nearby kids to hear; also encouraging a drinking game in earshot of kiddos not the best with entertainment staff on the mic.
Men’s bathroom near KUKU’s needs some TLC with a screwdriver on portions and door knob.
10,0 Excelente
Prós: We love the Omni! Great service and the food is always delicious!!
Contras: Nothing! Everything was perfect!
10,0 Excelente
Prós: This is a great family resort. Great staff, beautiful beach and a wide selection of yummy food. I highly recommend this resort!
Contras:
6,0 Bom
Prós: Most of th staff was quite friendly. Liked that smoking was not allowed,
Contras: Noisy, noisy, noisy in the evening. Young adults slamming doors, running up and down halls, loud music - after repeated calls to front desk and security - nothing.
Food was mediocre.
9,4 Excelente
Prós: The receptionsit LULU was amazing, our first point of contact at the hotel. Everyone was so ready to help at any point of time. Robert and alonzo from the buffet restaurant section were outstanding. Made our experience sooo good. My family is very very happy with the everything.
Contras:
10,0 Excelente
Prós: I have visited MANY all inclusive hotels, and OMNI Cancun was BY FAR, the BEST food I have EVER had! We ate at almost every single restaurant on site while we were there and did not have a single bad thing to say about anything we ate. It was better than most restaurants that you go out and pay for!
There was a TON of staff and we hardly ever waited long for anything. They were very accommodating.
The rooms were beautiful and in pristine condition.
We loved using the gym, tennis courts, basketball court, volleyball court, pools and sauna.
I will definitely be back! =)
Contras: We did get a bit tired of all of the sales people constantly trying to sell you excursions and had to call down multiple days to request mini fridge to be restocked after housekeeping cleaned.
6,0 Bom
Prós: buffet
Contras: wifi too poor
10,0 Excelente
Prós: Omni Cancun Resort was one of the nicest places I've ever stayed. The staff was very helpful and attentive. Our bartender Orlando was the best and very entertaining. Fedrico, Miguel, and Victor also took very good care of us in the restaurants and bar. The resort offers all sorts of interactive events that made the stay all the better. Between the live dinner shows, the excursions, and the daily events at the resort pools there was always something to keep us entertained.
Contras:
6,5 Bom
Prós: Not over crowded. Close to airport.
Contras: They ration their bottled water. Once you use yours for the day, which isn't much, you have to pay to get restocked or hope the lobby bar hasn't run out for the day.
Rodeado por jardins tropicais, com vistas sobre as águas turquesa do Mar das Caraíbas e a isolada Lagoa Nichupté, este magnífico hotel goza de uma localização ideal em frente à praia, na ilha de Cancún. O hotel dispõe de três piscinas em cascata, uma excelente zona de spa, uma mega banheira de hidromassagem para 35 pessoas com vista sobre o oceano, instalaç4oes desportivas, vários restaurantes, bares e um serviço de casamentos.
Nota geral 8,3 Excelente
Baseado em 3.324 avaliações
Todos
- Todos
- Famílias
- Casais
Excelente
8,5
Prós: My favorite thing about this place was the staff. Everyone spoke English, even the room attendants, so communication was very easy. I did not encounter a single rude person. The wait staff rotated from restaurant to restaurant as the day progressed, so you really got to know the staff. The pools were great... one was really warm, one was just right, and of course the ocean was only a few steps away if you wanted to really cool off. The wait staff came down to the beach to take orders, too, which was probably the best part! The food was mostly good... lots of buffet fare, lots of selection. The reservations-only restaurant, Marco Polos, was very nice. The asian night was my favorite, the french night was not that great (except for the cheese).
Excelente
10,0
Prós: Had a wonderful time at GR Solaris. There was always plenty to do, eat, and drink.
The staff was wonderful! We were upgraded at check-in from a regular room to a beautiful Ocean-front with jacuzzi. I have no complaints about anything from the weekend! I would definitely go back!
Bom
6,6
Prós: Nice and clean, fairly close to the clubs.
Excelente
8,0
Prós: Staff stood out the most as tolerant helpful and nice. Loads of food and drink.
Bom
7,7
Prós: My sister and I travelled here. We had a great time!! Staff were nice, clean, and overall a great experience! 24 room service was a perk we really liked! And our room was ocean view, really nice.
Excelente
8,0
Prós: A variety of foods were offered.
The Marco Polo restaurant was excellent.
We loved our server Señor Felix (feliciano) who went above and beyond to provide us excellent meal experiences at Marco Polo!!! He was always attentive.
Bom
6,0
Prós: Not great. Just ok. You won't get the best service or food, but you also won't get sick. Great views of the Caribbean from ocean front rooms.
Bom
7,4
Prós: Overall our experience at the GR Solaris Cancun was good. The food was good limited from a restaurant perspective. The entertainment was fun, but not great. From talking with others, you can tell the staff has done an amazing job of making this a place people want to come back to time and time again.
The patrons and staff, young and old, were friendly and made for an overall enjoyable experience.
Medíocre
3,4
Prós: Nothing
OK
4,8
Prós: Some of the staff and the location were good
Detalhes
Avaliações
Nota geral 8,3 Excelente
Baseado em 3.324 avaliações
Serviço
8,7
Limpeza
8,5
Localização
8,5
Café da manhã
8,1
Quarto
6,8
Bar e Bebidas
6,3
Comida
6,1
Conforto
3,7
Internet
3,5
Serviço
8,9
Piscina
8,7
Limpeza
8,7
Praia
8,7
Localização
8,7
Café da manhã
8,0
Comodidades
6,8
Quarto
6,4
Comida
6,3
Bar e Bebidas
6,2
Conforto
3,3
Internet
1,5
Localização
8,4
Serviço
8,3
Comida
6,7
8,5 Excelente
Prós: My favorite thing about this place was the staff. Everyone spoke English, even the room attendants, so communication was very easy. I did not encounter a single rude person. The wait staff rotated from restaurant to restaurant as the day progressed, so you really got to know the staff. The pools were great... one was really warm, one was just right, and of course the ocean was only a few steps away if you wanted to really cool off. The wait staff came down to the beach to take orders, too, which was probably the best part! The food was mostly good... lots of buffet fare, lots of selection. The reservations-only restaurant, Marco Polos, was very nice. The asian night was my favorite, the french night was not that great (except for the cheese).
Contras: While there were always options for food, the windows for certain things to be open were relatively small. For example, if you wanted a sandwich, the place didn't open until 4:00.
10,0 Excelente
Prós: Had a wonderful time at GR Solaris. There was always plenty to do, eat, and drink.
The staff was wonderful! We were upgraded at check-in from a regular room to a beautiful Ocean-front with jacuzzi. I have no complaints about anything from the weekend! I would definitely go back!
Contras:
6,6 Bom
Prós: Nice and clean, fairly close to the clubs.
Contras: Limited food choices, not enough variety. Entertainment was mediocre.
8,0 Excelente
Prós: Staff stood out the most as tolerant helpful and nice. Loads of food and drink.
Contras: All was fine but if you want to be in heart of cancun hotel nightlife then you are 10 minute plus drive away. Food was fine but obviously if you are in a more luxurious place the cuisine is of a different caliber.
7,7 Bom
Prós: My sister and I travelled here. We had a great time!! Staff were nice, clean, and overall a great experience! 24 room service was a perk we really liked! And our room was ocean view, really nice.
Contras: Good was decent. Wish they had more resturants to choose from
8,0 Excelente
Prós: A variety of foods were offered.
The Marco Polo restaurant was excellent.
We loved our server Señor Felix (feliciano) who went above and beyond to provide us excellent meal experiences at Marco Polo!!! He was always attentive.
Contras: The wifi service was poor. While other hotels picked up on the beach the wifi at this hotel didn't even pick up in the rooms. It was a bit pricey for very spotty service.
6,0 Bom
Prós: Not great. Just ok. You won't get the best service or food, but you also won't get sick. Great views of the Caribbean from ocean front rooms.
Contras:
7,4 Bom
Prós: Overall our experience at the GR Solaris Cancun was good. The food was good limited from a restaurant perspective. The entertainment was fun, but not great. From talking with others, you can tell the staff has done an amazing job of making this a place people want to come back to time and time again.
The patrons and staff, young and old, were friendly and made for an overall enjoyable experience.
Contras: The biggest issue this this hotel was the poor internet service. You pay $37USD per device for 3 days and we had issues staying connected to it anywhere but in the lobby. When we complained, the manager told us there wasn't anything they could do but complain to the company.
The food options were extremely limited, but the food they had was ok. The minibar in the rooms was also very limited. There were just a few beers, a few sodas and 3-4 bottles of water. More options or bars that were open later would have been helpful.
The location on the beach was also not as nice as other places I've been. The water was very rough and the beach wasn't as nice as other locations I've been to in Cancun.
3,4 Medíocre
Prós: Nothing
Contras: Everything
4,8 OK
Prós: Some of the staff and the location were good
Contras: I wasn't expecting high quality food, having been to a number of all inclusive resorts in the past. However, a large percentage of the items served here were bad. I don't mean they were not prepared well, rather they were at very stages of spoiled. Worst was the breakfast meat served for room service, which reeked when sliced into and was many days expired. We quickly got in the habit of first taking a small sample before consuming anything.
This combined with indifference by the staff, particularly at the front desk, should cause you pause if you are considering staying at this location.
Also, do not believe that your package includes everything described. WiFi is not included, and ocean view may require you to stand on a chair to see over the wall. Kayak should drop this location or appropriately update the descriptions to reflect reality.
A prazerosa experiência de hospedar-se no Sandos Cancún Lifestyle Resort começa no momento da entrada no lobby, já que em toda a propriedade se respira um ambiente sofisticado e relaxante. Sua localização privilegiada, com as águas turquesa do Caribe Mexicano e pela lagoa Nichupté, te coloca em um lugar perfeito para explorar e descobrir as belezas de Cancun e seus arredores.Sua comodidade e descanso estão garantidos, já que esta linda propriedade conta com instalações impecáveis, compostas por acomodações e elegantes suítes. Para os hóspedes mais exigentes, está a Seção Premium, com cabanas reservadas na praia e piscina e serviço de concierge, Wi-Fi no salão Royal Snack Bar. Também disponibiliza um spa completo, assim como serviço de bar e vários restaurantes para que você possa aproveitar uma experiência gourmet.
Nota geral 8,3 Excelente
Baseado em 1.813 avaliações
Todos
- Todos
- Casais
- Famílias
Bom
6,0
Bom
6,8
Prós: -Food was good
-Staff incredibly welcoming and friendly, especially pool staff
-Spa and massage treatments; well worth the money
Detalhes
Avaliações
Nota geral 8,3 Excelente
Baseado em 1.813 avaliações
Localização
8,7
Café da manhã
8,5
Centro de Bem-Estar/Spa
8,4
Serviço
8,2
Piscina
8,1
Quarto
7,1
Comida
6,5
Internet
5,9
Bar e Bebidas
5,6
Praia
9,0
Localização
8,9
Centro de Bem-Estar/Spa
8,7
Serviço
8,2
Quarto
6,7
Comida
6,6
Localização
8,9
Serviço
8,2
Piscina
8,1
Comodidades
6,9
Quarto
6,3
Comida
5,9
6,0 Bom
Prós:
Contras: Front desk staff is really rude. They want to pinch pennies and charge for things like extra keys. I've never experienced that at a luxury hotel. Also the food quality went down now that it's al inclusive. It's unfortunate this place really used to be luxury. Now it feels like a chuckee cheese.
6,8 Bom
Prós: -Food was good
-Staff incredibly welcoming and friendly, especially pool staff
-Spa and massage treatments; well worth the money
Contras: -Not enough umbrellas on beach
-Tiered system by pool; no cabanas for non "exclusive members"
-Dining room 'dress code;' no sleeveless for men, but for women it was acceptable. Weird.
-At times, cheap liquor unless expressly asked for better quality alcohol
-AC in room did not work that well
A prazerosa experiência de hospedar-se no Sandos Cancún Lifestyle Resort começa no momento da entrada no lobby, já que em toda a propriedade se respira um ambiente sofisticado e relaxante. Sua localização privilegiada, com as águas turquesa do Caribe Mexicano e pela lagoa Nichupté, te coloca em um lugar perfeito para explorar e descobrir as belezas de Cancun e seus arredores.Sua comodidade e descanso estão garantidos, já que esta linda propriedade conta com instalações impecáveis, compostas por acomodações e elegantes suítes. Para os hóspedes mais exigentes, está a Seção Premium, com cabanas reservadas na praia e piscina e serviço de concierge, Wi-Fi no salão Royal Snack Bar. Também disponibiliza um spa completo, assim como serviço de bar e vários restaurantes para que você possa aproveitar uma experiência gourmet.
O Grand Oasis Cancun é um resort com todo incluído em frente ao mar, com um spa e um campo de golfe para desfrutar em família. Situado a só 25 minutos do aeroporto e a 20 minutos do centro da cidade de Cancun, é um resort exclusivo com os mais altos standards de qualidade. Oferece um ambiente relaxado e uma grande variedade de restaurantes e bares.
Nota geral 7,3 Bom
Baseado em 8.695 avaliações
Todos
- Todos
- Famílias
- Casais
Medíocre
2,0
Bom
6,5
OK
4,8
Prós: The food variety was decent. Not enough meat! The Bar always open was nice, the location, pool & beach are good.
Bom
6,0
OK
5,3
Prós: Not much... 5th time in Cancun and other than the beach this place doesn't have much to offer. Rooms are OK... sink leaked, shower didn't function properly, food was way less than expected, bar service was almost nonexistent. No name brand liquor as they promise ... hell, not even Bacardi in most bars.
Bom
7,7
Prós: Party all day
Medíocre
3,4
Prós: The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.
Medíocre
3,7
Prós: liked the beach front and view from room and live shows in pyramid
Bom
6,0
Prós: Pool and ocean
Medíocre
2,0
Prós: I left with a regretful choice on a hotel, I feel like my money was wasted
Detalhes
Avaliações
Nota geral 7,3 Bom
Baseado em 8.695 avaliações
Localização
7,4
Café da manhã
6,0
Custo Benefício
5,1
Centro de Bem-Estar/Spa
4,4
Comida
4,4
Serviço
4,3
Bar e Bebidas
4,0
Quarto
3,8
Internet
3,6
Conforto
3,4
Limpeza
3,0
Localização
7,1
Custo Benefício
5,0
Comida
4,2
Bar e Bebidas
4,0
Conforto
3,3
Serviço
3,1
Limpeza
2,2
Quarto
2,0
Localização
7,5
Custo Benefício
5,3
Comida
4,7
Serviço
4,2
Quarto
3,8
2,0 Medíocre
Prós:
Contras: The air conditioning does not work, the service was extremely poor and slow, they try to lie to you and tell you that they don't have any other accommodations and they're coming to help you but they never do.
6,5 Bom
Prós:
Contras: The check in process was horrible
Travel agency did not send guest information to resort
It took 3 hrs to check in
4,8 OK
Prós: The food variety was decent. Not enough meat! The Bar always open was nice, the location, pool & beach are good.
Contras: The staff is slow at resolving things. Took forever to check in, there is a language barrier because not everyone speaks good English. The rooms are in desperate need of updating. No luxury here.
6,0 Bom
Prós:
Contras: Not everything is included, some things are not available when requested included similar meals. There are some staff not to friendly, others are better.
5,3 OK
Prós: Not much... 5th time in Cancun and other than the beach this place doesn't have much to offer. Rooms are OK... sink leaked, shower didn't function properly, food was way less than expected, bar service was almost nonexistent. No name brand liquor as they promise ... hell, not even Bacardi in most bars.
Contras: The food, the service, the liquor selection, the inconsistencies of the whole outfit. Almost 3 hours to get a meal at 2 seperate sit down restaurants. Long lines at the buffets and a poor selection of foods. I am pretty easy to please... but this place is literally the Motel 6 of Cancun.
Some great people working. I do not wish to disparage them, but there is a massive resort wide lack of training and organization. Definitely wouldn't recommend going here.
7,7 Bom
Prós: Party all day
Contras: Room service
3,4 Medíocre
Prós: The only thing i liked aboud grand oasis was the beach view and the huge pool inside oasis.
Contras: I didnt like the poor customer service the cleanliness was poor also i was out of water in the whole facility for about 8 hours and it was very bad. Overall i wouldnt go back again to this resort
3,7 Medíocre
Prós: liked the beach front and view from room and live shows in pyramid
Contras: was booked for all inclusive package through kayak to have access to full hotel amenities including a double bed room within the pyramid. When arrived was informed by reception that we did not have full access to all hotels all inclusive package/bracelets as hotel changed policy a month after booking. We were given a king bed instead of a double as booked in another part of the hotel, which was not in the main pyramid which was called grad oasis when we booked. It was now called the pyramid which was the full access location and more exclusive to guest. Hotel gave us an upgrade of bracelet for food only but did not accommodate the room and said there was no guarantee for double beds as part of our reservation. ??? They offered to put us in another of there hotel chains which is not what we wanted as we booked the grand oasis, now known as the pyramid. Reception was not very accommodating. When calling for guest services no one answered calls. The hotel room was not picked up by housekeeping on one of the nights of our stay or linens changed as requested. The bed was stripped of original linens, including a pillow case and was just left with the bottom bed cover and a blanket the was in the closet. Pools where a mess with spring breakers, there was broken glass near our room and blood on a wall and no one had come to clean it all day until I called several times to report it and some one finally came out to clean the glass but blood was still noticeable on the wall. Too many drunk out of control people out for spring break. Nudity, people having sex in public and life behavior on hotel beds , chair throwing and complete disruption to other hotel guest there to enjoy a relaxing stay at hotel. There were families with small children there that could not used the full access to pools and facilities due to all the mess and drunken disruption by party goers. This was my third stay at this hotel and the worst experience I've ever had while on vacation. It had been fully all inclusive before and quite comfortable and lovely. I went with a friend who had never been to cancun and I highly recommended this hotel for her first time there. If I had know it would be like this this time of year or in general not being kept up by staff or under control by personal, I would never had booked. The only positive thing I will say is that the hotels spa service and staff where incredible, polite, accommodating and professional. 5 stars to them but overall going from 4-5 star previous experiences at this hotel, I will not recommend this hotel to anyone any more and will not return.
6,0 Bom
Prós: Pool and ocean
Contras: Food
2,0 Medíocre
Prós: I left with a regretful choice on a hotel, I feel like my money was wasted
Contras: I had to wait 5 goes in line to be checked in, the ac was not working it was so hot in the hotel, they told us they over booked and has no rooms for us, then they magically found a room and it was dirty the mini fridge was empty for days
O Grand Oasis Cancun é um resort com todo incluído em frente ao mar, com um spa e um campo de golfe para desfrutar em família. Situado a só 25 minutos do aeroporto e a 20 minutos do centro da cidade de Cancun, é um resort exclusivo com os mais altos standards de qualidade. Oferece um ambiente relaxado e uma grande variedade de restaurantes e bares.
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