Hotéis em Cancún perto de Ayuntamiento de Benito Juarez

Contras: The hosted Víctor, he was very agressive whit us abouth the hotel rewards program

Contras: Even though we were in an upgraded room, the new fixtures were already coming off of the walls. Some of the outlets weren't connected to anything. Also, there were millions of ants. They sprayed on our balcony and in the room while we were there. My husband and I were eaten up.

Contras: I understand this is a family hotel, but kids should not be allowed to sit up at the bars. Several times, I saw children sometimes with and without their parents drinking non alcoholic drinks up at the pool/beach bars. Why some parents think this is ok, is beyond me. When I have my kid with me, I never allow him to sit at the bar.

Contras: Staff was rude. Rooms and restaurants were warm and muggy. Customer service was poor.

Contras: I went a couple of doors down to the Marriott. I would go to the Marriott and never the Condesa. Marriot was cleaner plus they were interested in me as a person and not my wallet like the Condesa Fiesta was.

Contras: I came for a wedding. I knew that we would have to pay for off site guests and had no issues however, the front test and the hotel wedding planner and our wedding planner could not agree on the price per head. Despite having my name, room#, etc, the staff was more concerned about collecting money then my guests comfort. Also they would only allow guests from 4:30 to either 9 or 10. How do you fit a wedding and reception in 4 hours. Their customer support is also poor and do not get back timely. I would not go back.

Contras: Old resort. Rooms were cold even I took one of the best ocean front room. The Lock didn't work. Door got stuck several times. To me it doesn't worth the money we spent

Contras: The beds were not very comfortable

Contras: Staff always wabt tips. Rooms are not clean. Nothing to do inthe evening. Not putting enough alocohol on the drinks. Low variaty of food.

Contras: The food was a disappointment, and the alcohol was not the best. Maybe having more of a variety and top shelf . You could offer an all inclusive upgrade to offer better selections. the all inclusive upgrade would require a different color band and pay extra.

Contras: Time share salesman are annoying

Contras: I'm in a clinic now with all the typical symptoms of "Mexico", but unless it's from unknown bugs in the room then it's not their fault anyway

Contras: Hot water was in and out

Contras: Front desk staff were terrible. It took them almost an hour to check me in as they didn't have record of my reservation made through Kayak. So they had me sit in the lobby for 1 hour while tried to figure things out. On another instance, I called the front desk numerous times to request new bath towels and they never answered the phone or called back. So I had to go to the front desk in person to make the request. Room smelled like old wet clothes.

Contras: There's not towels for beach.

Contras: I had trouble connecting and using the room WiFi despite the router being across the hall from my room. However, I was able to connect in the lobby.

Contras: The malfunctions alarms going off all night and having more then we agreed to charged to my credit card after our stay. They should have paid us to stay there. This is my first negative review out of hundreds of hotel stays.

Contras: - Shower was a waterfall-type (which was cool) but the water pressure was abysmal - Bathroom was absurd. It's like a sliding door? No privacy whatsoever. - No beach access. Beach was across the street so it wasn't too bad, though. - If I'm picking nits, the elevators took forever sometimes.

Contras: The rooms were a little Spartan but still nice. The windows did not open and sometimes the room was very cold.

Contras: It was a not big deal, but it's sort of weird that the bathroom doors are somewhat see-through. It can get awkward if you need more privacy.

Contras: Nothing was unlikable even the design is much better than the pictures.

Contras: Where should I start

Contras: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..

Contras: strange smell in room from the cleaning products, possibly used to cover up moldy smell

Contras: If the hotel had a beach

Contras: Just really bad service

Contras: parking

Contras: Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke

Contras: There is nothing I didn't like about this hotel. Highly recommended.

Contras: It's right next to a busy casino that makes parking anywhere near the hotel a little difficult.

Contras: The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.

Contras: Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.

Contras: It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.

Contras: Small room, but clean and cold.

Contras: Bring your own wash cloths Bc they only have hand towels and big towels

Contras: It can be loud, and if you like your sleep, I recommend a room with the lagoon view for a quieter atmosphere.

Contras: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Contras: Our privacy lights were broken, it sounded like a construction site all night just outside our door...

Contras: In general terms it is a good hotel but expensive for what they actually offer, I wouldn't recommend it unless it was cheaper (for the same money you can go somewhere way better). The things I did´t like: - Hard Rock Hotels are no the same everywhere, we stayed at Panama Megapolis last year and was nicer, it had better rooms, facilities (eg: under water speaker in the pool) and service. - They host Weddings so you need to consider that large groups may be staying as well. In our case, the group staying was definitely NOT what I expected, besides being way too loud and quite drunk, they where rude, just consider that on the Wedding night some of the girls almost got into a fight with local hookers who where in the lobby bar (smash bar), after this, bar tenders kept on giving them alcohol which I think is unacceptable (toilets even ended up puked) (you need to consider that there were families with kids when this happened, plus, what are hookers doing in the lobby in the first place??).... Ok, we all wanna have fun, drink and laugh, but this isn't "college spring break"!! - Jetted pool is for "VIPs" only and not available for regular guests in the main pool area (the thing is that "VIPs" didn't use it much, so usually was available but "unreachable"). - It is a loud hotel, one night the Karaoke (held just by the pool) was on up until 2 am (my wife says it was until 4, but I fell asleep before she did xD). - In some places the service was not good, one night at smash bar it took me 15 minutes to get a dink (bar tenders where only looking for tips), next day I went down with all my 1 dollar bills and everything changed!!

Contras: The main negative point is the smell of the bathroom drain. I stayed in a room on the 10th floor and decided to stay another day so they stay me on the 5th floor the smell is very unpleasant ... you have to take a shower and something by plugging the drain so that the odor does not go to the room. My friends were staying on the 3rd floor the odor was even worse!

Contras: I checked in and didn't receive a special set up in my room like I had on my last visit. I also was not told about my resort credits and when I asked about them checking out they told me I had to use them that day. I was very upset because I could of used them the 3 days I was there. No one had told me about how many credits I had upon checking in.

Contras: Café um pouco fraco.

Contras: The location from zone hotelera

Contras: Check in process

Contras: Dirty rooms & towels