Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Contras: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Prós: "Excellent food and crew"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "The space of the seat is wide. Nice chocolate."
Contras: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Contras: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Contras: "It was so hot on the (delayed) flight"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Service and Aircraft B777"
Prós: "There wasn't much that stood out as likable. The food was pretty good."
Contras: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Prós: "All good, just perfect and friendly crew. Great aircraft (B777)"
Contras: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."
Prós: "Swiss Lounge, food excellent."
Contras: "everything was very good"
Prós: "On time and a lot more roomy then the flight from New York to Zürich"
Contras: "There were no TV screens to play games or watch shows"
Prós: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Contras: "Nothing, everything was superb"
Prós: "All very comfortable"
Contras: "It was delayed"
Prós: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Contras: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Prós: "Nice Aircraft, nice crew"
Prós: "I had a wonderful experience the whole way through."
Contras: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
Prós: "The length of the flight"
Contras: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Contras: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Contras: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Contras: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."
Prós: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Contras: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."
Prós: "Professional service"
Contras: "Lounge in Dublin poor"
Prós: "People friendly"
Contras: "Food was poor, really poor, no options for the children Headphone socket in the seat"
Prós: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Contras: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Prós: "On time, good service, nice crew"
Contras: "Tight space for legs when chair is in flat setting"
Prós: "Fast journey despite a short delay it arrived on time."
Contras: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Prós: "Friendly crew, clean flight"
Contras: "Charged 45 SF (about $50) to check 1 bag"
Prós: "On time"
Contras: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Prós: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Contras: "Very long time to board which resulted in flight leaving late"
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "The chocolate"
Contras: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
As mudanças feitas de última hora foram desgastante por não ter opções razoáveis dentro do horário que eu tinha contratado. A LATAM tem um serviço muito ruim de APP que poderia facilitar resolver estas pendências de mudança de voos.
Latam was very accommodating the crew out of Peru was super helpful and kind
O checkin foi muito bagunçado, pessoas de outro voo entraram no avião por conta da mudança repentina de portão, e o staff muito desatento no portão.
A experiência foi excelente porque optamos por fazer upgrade de classe e a viagem foi muito confortável.
Atualmente existe a possibilidade de preparar a documentação para a viagem com antecedência, de modo a ganhar tempo nos processos de check in e embarque. A Latam até que tem uma tentativa de automatizar previamente esse processo, mas não funciona bem. Aceita apenas arquivos em PDF, mas o formulario Anvisa não tem versão PDF (apenas e-mail).
ATAM Airlines by far the worst experience I ever had flying. Total disaster from beginning to end. Employees were beyond rude. When you call customer service with simple baggage questions they tell you to ask at the airport or check with your agency. Checking the same documents for every connecting flight, instead of doing it at the beginning of your flight and stamp all your boarding passes. Avoid lines and unnecessary contact with others by making long lines to check the same documents they already checked. If I can avoid this airline, I will sure do so and tell others to do the same.
They didn’t give any food so I was starving in the end of flight and one of the flight attendants wasn’t polite with passengers.
Pediram pra despachar uma bagagem de mão e, chegando na cabine, as prateleiras de bagagens estavam vazias. Inaceitável.
o embarque demorou mais de uma hora, e depois ficamos mais uma hora aguardando documento de embraque com lista de passageiros para liberarem o voo.
Cheguei com 1 hora de antecedência no aeroporto e me impediram de embarcar, alegando que as novas regras da ANAC pedem antecedência de duas horas.
O voo de BH x RJ foi bem organizado sem intercorrências absolutamente pontual!!
Não vejo sentido em etiquetar uma bagagem em um Totem se a mesma será pesada no checkin.
Alguns funcionários muito bons, já outros muito ruins com muita estupidez e arrogância.
Prós: "Atenção do atendente no aeroporto de Navegantes."
Contras: "O voo foi tranquilo e tive toda a atenção, mas tivemos problemas pois o nosso nome não constava na lista do voo. No aeroporto tivemos a maior atenção para resolver o problema."
Prós: "Tripulação prestativa e simpática"
Contras: "Aeronave antiga, configuração de assentos ruim, sem tomadas ou telas para os passageiros."
Prós: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Contras: "At this time all worked perfect for me the way how it is."
Prós: "Foi tudo como esperado ou padrão, nada que foi estupendo para ressaltar."
Contras: "deixar todas empresas aéreas cientes do pacote de bagagem extra que foi pago para você não ter de pagar novamente as pressas na hora do embarque. Foi o que ocorreu com a LATAM em Aracaju."
Contras: "Muy mal el embarque y la entrega de maleta express pésimo servicio, al embarque me hicieron entrar como si estuviera abordando y luego me hicieron esperas como si estuviera afuera esperando el llamado de mi fila en zona de embarque"
Contras: "Quick, easy, no problem."
Contras: "I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back."
Prós: "Aeromoça educada e atenciosa"
Contras: "O overhead bin muito pequeno para a mala de mão, comida péssima, e no desembarque uma mala chegou rápido e a outra depois de mais de uma hora. Outro voo que chegou 40min depois já estava com malas entregues"
Prós: "Tripulação tranquila."
Contras: "O lanche."
Contras: "Companhia sem serviço de bordo. Cobra por tudo e com preços absurdos. Péssima companhia. O máximo que oferecem é uma água ."
Contras: "Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out."
Contras: "More diverse snacks/drinks."
Prós: "A comida Latam é muito gostosa e boa"
Contras: "Menos tiempo en las escalas"
Contras: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Prós: "Gentileza da equipe de check-in e tripulação, conforto da classe executiva."
Contras: "Desembarque remoto é sempre mais lento."
Prós: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Contras: "Aeronave sem entretenimento, poltrona desconfortável, lanche sofrível: será que dá prá melhorar, LATAM?!"
Prós: "O embarque aconteceu de maneira rápida e o voo saiu no horário."
Contras: "Conforto entre acentos é ruim, e a não opção de troca de acento durante o check-in a não ser pagando pela troca, mesmo para acentos padrões é ruim, principalmente para quem viaja acompanhado."
Prós: "Tripulação show!"
Contras: "nao tinha comida suficiente para todos os passageiros no voo em horário de almoço, a lojista pisou na bola"
Contras: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Contras: "Tenho 70 anos e a aeromoça não me ajudou a colocar a mala no local adequado. Era uma viagem de 8 horas e eu precisava de coisas que estavam lá dentro. As janelas azuis prejudicam a visibilidade. Pedi café e eles se esqueceram. Uma das vezes que pedi água, não fui atendida.Levantei me e fui pegar."
Prós: "Estou vivo!"
Contras: "Alimentação cara!"
Contras: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Contras: "Nenhuma comida ou serviço de bordo, apenas água."
Prós: "Organização e pontualidade"
Contras: "Latam play não estava funcionando, o que para um vôo longo não poderia acontecer."
Prós: "The inflight crew was nice."
Contras: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Prós: "Aeronave, velha e mal conservadas, desconfortável e muito barulhenta."
Contras: "Embarque na pista, em um dia de quase 40 graus, sem cabimento."