Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
Would have been good if we left on time. I understand that some delays cannot be helped but there was also a delay of my flight going home to Manila. These delays made me worry about whether or not I will make it to my connecting flight or do I have to just keep running again?
Excelente opção para rotas para a Asia
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
Prós: "Cleanliness, orderliness, and cabin service."
Contras: "Flight was delayed by about 45 minutes to Madrid, due to which I have missed my next flight."
Contras: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Prós: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Prós: "The crew was friendly"
Contras: "Bathrooms could have some lotion for dry skin"
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "Good service from the crew and food was good"
Contras: "Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)"
Prós: "The food its disgusting"
Contras: "Better service and better food"
Prós: "Empty plane."
Contras: "Service very reactive, particularly with so few passengers."
Prós: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Contras: "I wish you can do something for me Because the tickets is really expensive"
Contras: "Delayed by 1 hout"
Contras: "More refreshments"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "Quality aircrafts and entertainment."
Contras: "Service and helpfulness of attendants."
Prós: "Nice crew, 1 hr free WiFi"
Contras: "Significant delay on jetway, temps uncomfortable,"
Contras: "Lights did not work, so diner was guessing whats was in the tray"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Contras: "Seat comfort was not very good.. and food was bad"
Prós: "Food was good and so was the crew, entertainment was better than expected."
Contras: "Obviously the seat could have been roomier but still good."
Prós: "Servico espetacular"
Prós: "Super comfy seat and entertainment, plus staff super nice"
Contras: "Too long on boarding"
Prós: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Prós: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Contras: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Prós: "Overall a good service with good food."
Contras: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Prós: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Contras: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Prós: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Contras: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Contras: "Overall excellent"
Prós: "Good movies, Comfortable seats"
Contras: "Food could be better."
Prós: "FLIGHT ATTENDANTS WERE WONDERFUL"
Contras: "CRYING BABY BUT I UNDERSTAND THOUGH"
Prós: "great entertainment system friendly staff"
Contras: "very cramped flight, even when just partially full light food for an 8 hour flight"
Prós: "On time and efficient"
Contras: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Prós: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Contras: "Staff looks down at Brown skin"
Contras: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Prós: "Great service. Great food. Great entertainment."
Contras: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Contras: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "Crew attention and care"
Contras: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Mais opções de filmes em português.
Perfeito em todos os aspectos
The best airline i have traveled with thus far! They really set standards. Thank you Emirates =]
Contras: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Prós: "very good service"
Prós: "plane is comfortable and business class bar is great"
Contras: "Boarding was a mess and food is terrible"
Prós: "Entertainment, punctuality, helpful crew"
Prós: "Friendly staff, new aircraft, great food"
Contras: "Just some help with hand luggage"
Contras: "Embarque com finger e mais próximo do gate"
Prós: "I was very late and the gate was closed but the staff helped me make it on time."
Contras: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "Amazing crew so friendly and helpful"
Contras: "Also the price was high"
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "The seats were spacious and comfortable. Ample room for the long flight."
Contras: "Desert option: warm cookies"
Prós: "The crew was helpful. Flights were on time."
Contras: "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
Prós: "Crew was ok Food was good Seats were comfortable"
Contras: "Overall was good and we definitely travel again"
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
Prós: "In general, everything as expected, some crew members were even extra nice."
Contras: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Prós: "The entertainment because it had almost everything."
Contras: "Flying for the first time.I think everything was excellent."
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Prós: "Food excellent, seating room to tight"
Contras: "Service in general, bad"
Prós: "The crew was very attentive and patient inspite of the flight being full."
Contras: "The boarding at DBX was chaotic. It was disorganized and not executed properly - boarding was not done by priority or by zone in the begininng. Unaccompanied minors were boarded at the end, they should have been boarded first and their cabin baggage take care of first. The quality of food is average ... it used to be much better. No alcohol was served in the flight; was not provided even after requesting one; didn't bother to ask again. The choice of movies were limited"
Prós: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Contras: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
Prós: "Embarque pelo Lounge é muito rápido"
Contras: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "Delayed and no hotel for an 11 hour layover"
Contras: "A very small hidden FLYDUBAI reference for a one-route flight with Emirates logo was unprofessional and deceptive."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Prós: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Prós: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."
Prós: "The boarding was efficient."
Contras: "There were no vegetarian or vegan food options. The flight was crowded and uncomfortable."
Prós: "Atenção e simpatia da tripulação"
Contras: "A classe executiva na disponibiliza chinelo, muito menos pijama como outras companhias aéreas fazem. A poltrona ao estar totalmente na horizontal não dá o conforto que dá, por exemplo, a poltrona da Etihad."
Contras: "There was no option during check in to request meal options- ex vegetarian request."
Prós: "Da comida e do entretenimento. Apreciei o cardápio e a quantidade de comida oferecida. O entretenimento também agrada bastante."
Contras: "O salão de embarque não oferecia espaço suficiente para todos os passageiros. Não havia uma organização para acomodar a enorme quantidade de passageiros. Poucos banheiros. Tripulação sobrecarregada de serviços."
Prós: "A comida oferecida é muito boa e saborosa. Porém, pela quantidade de passageiros, há uma dificuldade em servir a todos. O entretenimento é bem diversificado."
Contras: "Faltam banheiros na classe econômica. A grande quantidade de passageiros sempre precisa aguardar em filas para conseguir usar o banheiro."
Prós: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Contras: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."
Contras: "Leg room"
Demora no embarque. Mudança de terminal C para o E. Deveria sempre entrar no avião as ultimas filas e depois as primeiras. serviço de bordo sem pelo menos agua gratis em um voo de 2 horas é uma pessima politica e enorme exploraçao, some 50 centimos nos tiquetes e de a maldita agua.
Pontualidade zero. O costume. 50m de atraso a aterrar. No aeroporto de Lisboa não havia autocarros à espera. Avião estacionado longe. Tudo péssimo em horários e experiência de chegada
perderam uma bagagem com todos os meus pertences dentro, paguei um absurdo por uma bagagem de mão de 10kg
Atrasos de 90 e 60 min em cada voo e avião turbo-hélice para uma viagem de quase 1000km...
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
Hablaron de la posibilidad de reembolso de dinero y lo que reembolsaron fueron solo 41 dólares de los 147 que costaron los dos tiquetes. Un robo total.
Informação mais clara sobre testes necessários
Fiquei profundamente irritado por me enviarem a minha mala para o porão e depois no avião vi varias iguais e algumas ainda maiores.
Tripulação era boa , a companhia Tap é uma péssima companhia
Prós: "Worst customer service or actually non-existent, rude and ignorant agents. Will never fly with them again."
Contras: "TAP should simply shutdown or do a major reform as the airline operates in the last century."
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Prós: "Missed the connection because TAP from Vienna arrrives late. The cre who received us at Lisbon airport was very helpful"
Contras: "TAP being on time and giving a reason why the flight was late"
Prós: "Price. Service and food offered in the plane"
Contras: "The boarding process: everyone crowds into the line without regard of the grouping."
Contras: "Voo cancelado, sem aviso prévio"
Prós: "Food taste"
Contras: "No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time."
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "2 free checked bags"
Contras: "Very long wait time."
Prós: "THE FLIGHT WAS PLEASANT"
Contras: "I DIDNT LIKE THAT THE TICKET I BOUGHT DIDNT HAVE LUGAGE INCLUDED! I HAD TO PAY 100 EUROS FOR 1 LUGAGE. I COULD BELIEVE A LONG COURSE FLIGHT, A 10 HOURS FLIGHT AND NO LUGAGE! VERY ANOYING!"
Contras: "Waiting in many lines, waiting on and taking bus to plane on tarmac, climbing stairs with luggage in hot sun."
Prós: "The crew was fabulous"
Contras: "We had a crying baby onboard for the entire flight. I found it difficult to sleep as a result but understand this was outside the control of the airline. A bit more legroom would have been nice but I booked economy so again that was on me."
Prós: "The boarding procedure was much more organized than the previous flight."
Contras: "They served fish on board, and the odor stuck around for awhile."
Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "Great crew and good seat with enough space."
Contras: "Overall is fine !!!"
Prós: "A tela era grande e com touch bom"
Contras: "Banheiro. Estava com a trava quebrada e sem água de torneira."
Prós: "Simpatia da tripulação"
Contras: "Atraso no voo"
Contras: "Assento muito apertado"
Contras: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Contras: "Não terem extraviado minha bagagem em um voo direto."
Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Prós: "It was on time."
Contras: "90 euro per bag!!!! Outrageous. Never again TAP."
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Contras: "Extraviaram nossas bagagens!"
Prós: "Assento confortável, aeronave nova e sistema de entretenimento ótimo"
Contras: "O voo de SP atrasou devido a problemas mecânicos e para a conexão havia uma espera de mais de 6h. Nos deram somente um voucher para comer sem oferecer nenhum tipo de conforto"
Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Contras: "Largas colas en el control de pasaporte, en el control de seguridad y vuelo retrasado casi 2 horas"
Prós: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Contras: "Alguns comissários eram extremamente grosseiros. Meu marido foi tirar uma foto dentro do avião e um deles fez ele apagar a foto dizendo que não podia tirar fotos lá! Um absurdo! A televisão de entretenimento é da idade da pedra e mal funcionava. Não tem carregador USB e o banheiro estava muito sujo. Poltronas com zero conforto e o espaço para as pernas é um dos menores que já vi. Não viajo mais com a TAP."
Contras: "Aeronave é mais velha"
O voo foi atrasado por 2 vezes, uma vez por motivos técnicos do avião e a segunda por atrasos na chegada da equipe de bordo
we missed out connection due to predictable sized crowds at the passport control. While an hour and a half seemed enough to me, it was way too tight given the conditions. Iberia had only two customer service agents at the terminal and it seemed half our plane from Los Angeles missed our connections even though we arrived in Madrid on time.
This airline didn’t provide anything for us despite it being a 13 hour flight. Only drink included was water (everything else extra), no meals, no snacks, no earbuds, no pillow, and no blanket. Never again!
Pay extra for snacks, no water for free. No WIFI working on flight. Better leg room on this flight.
Un vuelo de 4 horas sin ninguna opción de entretenimiento, sin WiFi me parece muy pobre para una aerolínea como Iberia.
Fantástico piloto!!!’ Apesar do ciclone tivemos uma aterragem exemplar!!!!!
Os aviões para longa viagem são péssimos , a comida horrível, mal confecionada e não melhora há anos que é frango ou massa, mal confecionada.
Péssimo Ter que validar documentos uma No checkin e no embarque atrasou o voo em uma hora Comida péssima Banheiro nojento sem Limpeza Péssima experiência
Loved the CRJ1000. Quiet and quite confortable.
Sitting in the middle seat in economy for 7+ hours the OKAY score is very generous.
Nice service. Everything on time. Not really a luxurious experience in business class.
Booked flight on Iberia.com. There was no way to contact them to make a desired date change. Nobody answers the phone and social media refers you to phone channels. Vueling refused to help and referred us back to Iberia who doesn’t answer the phone.
Contras: "The crew was very aggressive and impolite. As a matter of fact I have never been in a flight in my life with such sort of crew attitude - especially with my kids (ages 6 and 10) - real animals. I will make an effort to not to with IBERIA ever again. I’m concierge key with AA and only with with Iberia because of the One World partnership."
Prós: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Contras: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."
Contras: "A refeição servida é horrível, um verdadeiro lixo e uma total falta de respeito. Trata-se de uma porção de arroz branco, com molho de tomate e um hambúrguer. Tudo com uma péssima aparência e sabor. A comida foi requentada várias vezes. Além disso quando se abre refeição, fica a impressão de que sacudiram o recipiente (ou abriram e fecharam mais de uma vez), pois você não consegue abrir sem ficar com a mão toda engordorada. Ao tentar substituir a refeição, as pessoas da Iberia não te atendem prontamente e quando isso ocorre, informam que a outra opção não tem mais. Um prêmio para a Iberia de como tratar mal seus passageiros, não respeitando inclusive a saúde dos mesmos, servindo uma comida pouco saudável. Ao pedir um vinho branco, as pessoas da Iberia, informam que não tem. Depois você verifica que tem, ou seja, a pessoa da Iberia não falou da verdade. Resumindo, uma total falta de respeito. A pior alimentação servida em toda minha vida. Além da péssima educação da tripulação da Iberia. Eles estão treinados apenas para fazer o serviço operacional, quando surge algum problema, é uma grande decepção."
Contras: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Contras: "Awful experience, we're travelling with a Toddler and they didn't have any consideration at all...the staff always with a bad attitude"
Contras: "Aeronave velha e tripulação não muito simpática!"
Contras: "Bags did not make the flight. Served no water or drinks."
Contras: "O voo atrasou muito, ninguém deu satisfação sobre o motivo. As últimas cadeiras da aeronave ficaram com o resto do jantar, sem opção de escolha. Não deram água, e quando deram foi meio copo."
Prós: "The entertainment was good and not laggy."
Contras: "The seats are too small, and close together. The back rests feel 90 deg when upright. The staff are dry and harsh (On both flights.) Boarding and unboarding through the runway, in a very crowded bus. The planes got uncommonly hot before the air conditioning started, with many passengers starting t"
Prós: "crew and flight excellent"
Contras: "too close the seats"
Contras: "Poderiam não ter perdido minha mala"
Contras: "Poderiam não ter perdido minha mala."
Contras: "Espaço na classe econômica"
Prós: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Prós: "Timing, easy boarding."
Contras: "Não apanhei o voo."
Contras: "Não apanhei o voo."
Prós: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Contras: "Travel notifications should mention documentation requirements."
Contras: "At leasr a cup of water during the flight"
Contras: "Lost flight same airline delay at Paris :("
Prós: "Do piloto,decolagem e pouso muito tranquilo!"
Contras: "Café da manhã poderia ter sido melhor!"
Prós: "Atendimento no check in."
Contras: "Péssimo atendimento"
Prós: "overall good flight"
Contras: "the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!"
Prós: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Contras: "Very slow & chaotic boarding process."
Prós: "Iberia airlines is a disaster"
Contras: "Nem água serviram. Entendo que era um voo curto, mas nem água? Poltronas que não inclinam... sentei separado do meu acompanhante..."
Contras: "Os comissários eram um pouco antipaticos, falavam muito rápido e sem se importar se entendiamos ou não o que era dito."
Contras: "Atraso de quase uma hora"
Prós: "O atendimento e o serviço no geral foram bons mas precisa melhorar no processo de embarque, na comida servida a bordo e no conforto interno da aeronave."
Contras: "Nosso vôo inicial foi em Zagreb e lá não nos deram o cartão de embarque do próximo trecho que seria de Madrid a São Paulo. Chegando no aeroporto de Madrid, precisamos ficar numa fila enorme para passar na imigração, depois em outra fila bem demorada para pegar o cartão de embarque e novamente uma fila imensa para outra imigração na hora de embarcar de noite para São Paulo. Não entendi porque não deram os dois cartões de embarque lá em Zagreb, como todas as companhias aéreas fazem. Mais de uma hora antes do embarque, recebi um e-mail da Iberia, achei ótimo. Dizia que já havia iniciado o embarque. Corremos para o portão e lá chegando havia uma fila imensa de passageiros já posicionados para embarcar. Não havia indicação visível de qual fila nós deveríamos entrar. Depois de muito perguntar, e de entrar na fila errada, consegui achar a minha fila. Ficaram todos os passageiros ali em pé, esperando mais de 40 minutos para iniciar o embarque. Terrível. Só posso elogiar os atendentes no sentido de fazerem as pessoas que estavam em fila errada a irem para o final da fila deles, mas não culpo as pessoas por estarem na fila errada pois eu mesmo demorei muito para entender onde deveria me posicionar. Se o embarque só começa no horário marcado, não entendi porque fazer todos ficarem de pé mais de 40 minutos na fila. Eu mesma deixei de ver as lojas do free shop por achar que estava muito atrasada. A comida era bem básica e o café da manhã fraco. Os comissários demoram muito para recolher o lixo e ficamos esperando com a mesa aberta um tempão. Enfim... precisa melhorar em alguns aspectos."
Contras: "We have to spend almost one hour because of delay"
Prós: "O voo atrasou mais de uma hora por falha mecânica. No resto foi tudo bem."
Prós: "Pontualidade e rapidez no atendimento."
Contras: "Não consegui dormir muito e cheguei quebrada."
Prós: "Horário cumprido."
There is a decent selection of in flight entertainment but it freezes sometimes. Hold down the "power" and "home" buttons at the bottom of your screen to reset your console.
Thank you very much kayak
Better variety with meals
Prós: "Nothing noteworthy was done well."
Contras: "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."
Prós: "Crew. Comfort."
Contras: "reduce baggage charges."
Contras: "Mais opções de entretenimento"
Contras: "O vôo começa no horário e o serviço em GRU é normal. O serviço de bordo é um serviço internacional com um jantar com duas opções de pratos quentes, e as refeições especiais (diabetc and without glúten) são honestas e preparadas no catering GRU, tanto na ida qto na volta, comida conhecida e de boa qualidade. O vinho oferecido é de boa qualidade. O ponto fraco do vôo, refletindo diretamente no nome Ethiopian Airlines, foi a higiene na galley traseira, no vôo da volta, ET 507 - 04/01 falta de higiene da tripulação, garrafas términicas ao chão, talheres de plásticos sendo colocados no chão, em uma área imunda próximo as banheiros. Lastimável."
Contras: "Tudo estava bom até a chegada, pousamos mas estamos parados dentro do avião já quase 1 hora sem desembarque."
Contras: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Prós: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Contras: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Contras: "The toilets were filthy. The tv touch screens didn’t work"
Prós: "The crew was amazing and the seat comfortable"
Contras: "Nothing I can think of yet."
Contras: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Prós: "A tripulação muito atenciosa"
Contras: "Old aircraft, rickety seats"
Contras: "Sem previo aviso"
Prós: "Land crew attention was polite and nice"
Contras: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Contras: "There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them."
Contras: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Prós: "It was a very short flight"
Contras: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Prós: "Crew was good."
Contras: "The lights in my area could not be turned off. So it was a over night flight with lights all the time. Impossible to sleep. Crew did not even said sorry. Just “it is not working.” Did not explain as well."
Prós: "I liked the services of the air hostess: they were very polite. The flight was also very comfortable and enjoyable."
Contras: "The person who gives information should speak the English language portion slowly and clearly for better understanding of passengers"
Prós: "It was a comfortable flight with good intertainment."
Contras: "The food could be better."
Prós: "Food and leg room were great"
Contras: "Entertainment was average"
Prós: "Infaestrutura, excelente atendimento e excesso de pontualidade"
Contras: "Nada a declarar"
Prós: "Nada a declarar."
Contras: "Excesso de atraso, falta de comunicação com a tripulação, logistica inexistente, infraestrutura a desejar da aeronave, refeição ruim. Tive que passar 1 noite na Etiopia por culpa da compania. Foi um transtorno. O staff é despreparado e nos atendeu com descaso. Não indico a cia para ninguém. Eles não são capazes de honrar compromisso com os horários que eles estipulam e isso cria uma desordem generalizada pq mais de 40% perde a conexão e eles são obrigados a realocar os passageiros em hoteis (o q tb se torna prejuízo pra eles mesmos). Uma cia como a Ethiopian deveria ter um sistema de logistica e principalmente um aeroporto adequados. Decepção total."
Prós: "Conforto, pontualidade e o profissionalismo da tripulação"
Contras: "Refeições/cardápio repetitivo"
Prós: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Contras: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Prós: "Liked the peaceful plane ride and room"
Contras: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Prós: "Everything was on time, high quality, and enjoyable"
Contras: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Prós: "I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space."
Contras: "Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations."
Prós: "friendliness of staff. special attention given to my 22 mo old granddaughter. adorable!"
Prós: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Contras: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Contras: "The crew on the ground could be more friendly and could improve their communication. Improvement needed on the food."
Contras: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Contras: "I used ethiopian on my way back too they told me my bags will go all the way to my final destination and it did not my bags are now LOST!! Crew is not attentive Food was so bad! I ecpexted quality in all areas but not even close."
Prós: "Spacious seats, attentive flight attendants"
Contras: "Bathrooms were messy and ran out of soap in one."
Prós: "Boeing 737 - 800 us great"
Contras: "Waiting room at Gate 1B"
Prós: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Contras: "Well there was no entertainment in the flight. That is it"
Prós: "Awesome crew"
Contras: "No electrical plugs"
Prós: "food and beer were fine"
Contras: "4 flights ,4 delays. poor customer service . every things is very slow ."
Contras: "There was a deley of 3 and a half h"
Prós: "New plane."
Contras: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."
Contras: "Please have a vegetarian option that does not contain cheese."