The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
The bathroom wasn’t super clean
Adorei a companhia é super recomendo
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "The crew is nice"
Contras: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Prós: "I loved the different features on the screen and the excellent. Customer service on this flights"
Contras: "The space on the seat."
Prós: "The crew was great"
Contras: "1-2 +cms leg space"
Contras: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Prós: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contras: "For me this part is not applicable"
Prós: "Not much, seats are super uncomfortable"
Contras: "Better code sharing with KLM"
Contras: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Contras: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Prós: "Tripulação excelente."
Prós: "The whole crew is so kind"
Contras: "Delta made my whole first flying experience the best."
Contras: "We had a short delay"
Prós: "Late departure, dirty, staff not friendly."
Prós: "Great food and friendly crew."
Contras: "Seatback system was old and not very functional."
Prós: "The crew was very helpful in all respects."
Contras: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Prós: "crew great comfortable"
Prós: "Crew was nice."
Contras: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Prós: "The crew was wonderful. We were in business class which was modest but comfortable."
Contras: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Contras: "Everything very good"
Prós: "Friendly attendants, entertainment variety"
Contras: "Comfort, food could have been better."
Prós: "The cue lines per zone are a brilliant idea!"
Contras: "An explanation to passengers as to why there was a backup between the gate and the plane."
Prós: "crew was wonderful, great food, quick boarding"
Contras: "cant think of anything"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Crew was very nice. Food was good and tasty."
Contras: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Prós: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Contras: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Prós: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Contras: "Check in process was easy. The flight attendants are all very helpful and kind."
Prós: "My seat"
Prós: "Food and wine was very good. Music selection was excellent."
Contras: "Not enough leg room."
Prós: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Contras: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Prós: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Prós: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Contras: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Arriving safely."
Contras: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Prós: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Contras: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Contras: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Prós: "Speed, professionalism"
Prós: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Contras: "Only 1 bathroom (toilet) for all of first class"
Excelente companhia. Houve atraso e turbulência no início do voo por conta da chuva forte em BH, mas não era culpa deles :) Ótima comida e entretenimento de bordo.
Não gostei muito do tratamento recebido pela tripulação. Os achei sem paciência, pouco atenciosos… esperava muito mais. Exemplo: chamei para pedir uma água e não vi que tinha outra garrafinha ali ao meu lado. O rapaz me mostrou, sem paciência e foi logo saindo, sem perguntar se ainda assim eu gostaria que ele trouxesse mais (poderia ser o caso). Depois chamei novamente para pedir snacks e a moça logo me interrompeu dizendo que já iam servir a comida e se retirou… sem perguntar de ainda assim eu queria que trouxessem o snack. Deveria ficar a meu critério, não? Todas as vezes que uma das tripulantes passava ela embarrava no meu cobertor e poltrona, me acordando (sendo que havia espaço suficiente). E o que mais me incomodou: todas as vezes que passavam por mim, mexiam na televisão e colocavam na posição padrão, tirando da posição que eu estava assistindo. Sem pe perguntar antes e não era nem decolagem nem pouso, mas no meio do vôo.
Excellent experience, will fly with them again…🙃
Informação mais clara sobre testes necessários
Avião avariado... Atraso de 2h
Customer service at TAP is the worst. No one to talk to, help you or give any direction.
Contras: "Informação e não mentir"
Prós: "There is nothing to like about the flight"
Contras: "There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it."
Prós: "Pontualidade e simpatia da tripulação"
Contras: "Comida, vergonhosa. Bebidas ok"
Contras: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Prós: "The crew and personal were ok."
Contras: "They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment."
Contras: "Melhorar o embarque, muito desorganizado"
Contras: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."
Prós: "A simpatia dos comissários. Atenção aos passageiros e conforto"
Contras: "O cardápio"
Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."
Prós: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Contras: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Prós: "Cordialidade da tripulação, aeronave nova é muito confotavel"
Contras: "Banheiros não dão conta quando o avião está lotado. Filas"
Prós: "Flight left on time."
Contras: "In old section of Lisbon airport, and inadequate space to conduct orderly and efficient boarding Both deplaning and re boarding done via movable ramps and passage to and from exposed to weather (thankfully not raining)."
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Contras: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Contras: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."
Prós: "Space in the cabin"
Contras: "Language included"
Prós: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Contras: "No entertainment"
Contras: "Assento mais apertado do que eu já usei em outra cias para voos longos"
Prós: "Tudo 100%"
Contras: "Tudo 100%"
Prós: "Espaço muito espaço"
Contras: "Se melhorar estraga"
Prós: "aparelho mais silencioso que os demais da atualidade"
Contras: "Muito apertado. Para alimentaçao e horrivel."
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Contras: "Pouca experiência da tripulação"
Prós: "Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary"
Contras: "TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this."
Contras: "Houve um atraso de 2h. Meu assento não foi o mesmo que eu havia marcado. Um pouco enrolado na hora do embarque. Mas apesar de tudo isso, achei o comandante e a tripulação excelentes!"
Contras: "As cadeiras não reclinavam em um voo de 2:15h"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "Um voo sem nada para elogiar em especial e sem nada para criticar"
Contras: "especialmente, faltou entretenimento de bordo"
Prós: "The seats do recline, more space than Delta or United"
Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"
Prós: "O atraso só foi de 30 minutos."
Contras: "Processo de faturação de bagagens caótico. Colaboradoras de terra indisponíveis para ajudar e prestar esclarecimentos. Tripulação antipatica. Avião alugado a outra companhia."
Contras: "Nada de mau a apontar"
Contras: "Aeronave é mais velha"
Prós: "Everything was going well. Confotable seats lovely air hostesses. Food wasn’t so great but I was surprised we even got something!"
Contras: "Unfortunately I had problems at airport security which wasn’t very pleasant!"
Prós: "O serviço de bordo e a organização."
Contras: "A espera para o embarque."
Prós: "Tripulação excelente, atenta às necessidades dos passageiros e prestável"
Contras: "Lugar pouco confortável. Animação sofrível, aparelhagem antiquada com poucas hipóteses de escolha. Escassos canais de música"
Prós: "Comida e conforto"
Contras: "Atrasado como sempre... uma vergonha"
Prós: "When we landed at the destination."
Contras: "Gate checked 90% of the carry on luggage, but not with an official tag, just some guy scribbling on tags before the bus. Boarding was a fiasco: disorderly lines just to pile into a bus and shuttle to plane. Comfort!? Ha. I'm 5'8" short and my knees were digging into the seats in front of me. The new seats are hard as a rock and don't recline. Cramped is an understatement. The tray table is literally the same size as the tray itself. Did TAP build a mock up of this before production?!? You get to hold your drink and put your silverware in your lap while you eat. Food was too hot to open foil, and once opened was mediocre at best. Entertainment?!? Literally nonexistent. Well actually in the fancy seats beyond economy there is a little slot to attach a phone or tablet on the back of the seat. So your entertainment is whatever you brought. I guess the touchscreen/on demand entertainment I remember from the early 2000's is too high tech for TAP."