Friendly crew. Nice seats. Wish first class had foot rests and tv screens.
It was an hour late, not because something broke, but because someone planned poorly and the jet was at the wrong terminal. Then the wifi didn't work on a 5-hour flight (only worked in the back of the plane). The flight attendant seemed annoyed that I asked and said that there was nothing to be done. Then the pre-ordered food we ordered was not there, so the four teenagers we brought who were hungry, and without the expected wifi, ate kids picnic boxes. Overall very disappointing.
Prós: "Got here early"
Prós: "The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot."
Contras: "Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added."
Prós: "Friendly crew."
Contras: "More food options. Free WiFi."
Prós: "Cool to get bonus points for the trip"
Contras: "Would have been nice if flight attendants walked the aisle regularly during the red eye flight, I was very thirsty and in a window seat with 2 sleeping people..."
Prós: "The new seats are great - outlets and usb ports that actually work and seats that are comfortable. While I like having the entertainment screens provided, since I had a nice device to watch films, it was very pleasant. A couple of good films were available."
Contras: "I don't understand why the people who get seats in the rear of the plane have to board last. Not only do they have the discomfort of waiting to get on the plane and sitting in the back, but there is no room for carry on luggage by the time they get on. It seems like a double whammy."
Prós: "The crew was awesome, the flight was fast, and I made it home safe. I love Alaska Airlines!"
Contras: "I wish there was free snacks for my 5-6 hour flight."
Prós: "landed close to on time"
Contras: "seat is uncomfortable, very basic first class amenities."
Prós: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"
Contras: "Nothing. Everything was just perfect!"
Prós: "Crew noticeably friendly and interactive."
Contras: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Contras: "Seats are not very comfortable. My fly was over night and I can’t sleep at all."
Prós: "I sat between two people who were lovely to talk with, but were much larger than me and i felt squished in between them. I felt pretty claustrophobic. Note to self, to choose window or isle."
Contras: "longer seats."
Prós: "Entertainment selection was really great. A large number of excellent movies"
Contras: "Seats felt even more narrow than I am used to, and area under seat seemed smaller. Could barely fit my backpack underneath."
Prós: "Movie selection was very good"
Contras: "Gentleman sitting in front of my son was intoxicated and dropped his sauce on the floor which splattered on my son. I told the hostess who helped clean up the mess. The man was too drunk to even realize his own mess. Limit drinks. He bought 3 drinks on a 5 hour flight."
Contras: "No problems at all but flight was rerouted to San Jose"
Contras: "The crew didn’t seem like they wanted to be there. The entire crew was standoffish. It seem like asking the anything was a huge ordeal they didn’t have time for but they’d do it bugredginly."
Prós: "Crew was wonderful. Service was excellent."
Contras: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Prós: "Crew was ‘amazing’!!!"
Prós: "I'm an aviation enthusiast. It was the plane I liked..."
Contras: "Nothing that Alaska Air could have fixed."
Prós: "Crew was super nice and plane was quite empty"
Contras: "Take off got delayed (not in Alaska Airlines' control though), but all in all a very pleasant flight."
Contras: "Alaska has utterly ruined Virgin’s first class experience, and the food is garbage."
Prós: "Clean plane and pleasant crew and announcements."
Contras: "The complimentary snack were dry sugar biscuits."
Prós: "The spacious seats. Great customer service. Fast and smooth site."
Contras: "For some reason when I booked the flight for my boyfriend and I we were seated apart from each other in a different row."
Prós: "Boarding was quick, uneventful. Standard issue, the passengers were on their own to stow bags, get seated...even as crew was requesting that bags be turned on their sides like a book to provide as much room as possible. Then please go through the cabin and assist. Otherwise it was fine because no one has anything approaching expectations these days."
Contras: "This plane was older, smaller and less comfortable than the one we flew from JFK to SFO. For 5 plus hours it wasn’t the most inviting. At landing several people appeared desperate to deplane, perhaps to make connections but no one assisted them. There were also passengers from the rear of the plane up and in the aisle immediately which just causes tension and friction for those still seated. That’s when I want to and did say something to certain individuals and made them wait. But this is the flight crew’s responsibility, not the passenger’s."
Prós: "New plane"
Contras: "It was a bit hot, and delayed"
Contras: "I don't normally leave reviews, but words really can't describe the nightmarishness of what should have been a quick four hour flight from San Francisco to Washington. Seats for my wife and I were not where I had reserved. Plane had one working lavatory for a cabin of 150 economy passengers. This resulted in a line that stretched the entirety of the single aisle of the plane for the majority of the flight. The second toilet simply had a piece of paper with sharpie that read "DO NOT USE!!" There were two attendants, one of whom wore a t-shirt and was mostly indistinguishable from the passengers. Didn't get so much as a cup of water until over two hours into the four hour flight. No snack, but that's the least of my complaints really. The attendants spent most of the flight in the back of the plane discussing their new vacation lottery and where they were going to go out drinking when we landed–I know because the rear of the plane was where I ended up, forced to smell the single working toilet, in a seat that didn't recline."
Prós: "The flight attendants were really great and nice."
Contras: "That I’m still stuck on this damn plane and we landed 30 minutes ago."
Prós: "Somente os filmes"
Contras: "Embarque modificado sem alteração no painel de informações. Funcionários desaparecem dos guichês originais pra atender outro vôo, sem deixar qualquer informação nos balcões. Vôo atrasado por mais 2 horas dentro do avião Tripulação grosseira Não foi servido nada durante o vôo, somente em solo água."
Prós: "The flight took the blink of an eye."
Contras: "I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof."
Prós: "Everyone is so nice. Easy & reasonable price."
Contras: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Contras: "What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings."
Prós: "free drinks"
Contras: "Slow and disorderly boarding at SFO"
Prós: "Missed floght"
Contras: "Alaska overbooking to 107% (TSA’s explanation) at security checkpoint D at SFO FROM 10-1am caused many missed flights and many disgruntled passengers due to TSA agents being incredibly in hospitable."
Prós: "Excelente atendimento e ótimo voo."
Prós: "The crew were great, security at the airport took over an hour to get through so I arrived at the gate 10minsbefire takeoff. The crew were great in getting me on board and checking my luggage was still there t"
Prós: "Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff"
Contras: "They delay on the runway"
Contras: "unprofessional workers who gossip about other workers and customers, dirty plane, no free food, and no aloha spirit."
Prós: "not too much"
Contras: "We made it to the gate with a good 10 minutes before take off. They did not call our names on the overhead because we were nearby the gate. But when we approached them at the gate counter, I heard the radio saying that our flight was pushing back. WTF?? Luckily they were able to get us on the next flight an hour later. But still, not impressed."
Prós: "The crew was good."
Contras: "Baggage crew definitely stole my sunglasses right out of my luggage. I left them in a case in my baggage - they took the glasses left the case. I reported to Alaska, but haven't heard back for a few days."
Prós: "it made it on time.... we travel / fly a lot. First time with Alaskan an was far from impressed"
Contras: "All out of food... morning flight an no warning or anything g. We could have ran an got something before boarding started .... they drive the cart by with what I guess... the only 2 options of each category for the first 10 people... to then say... o sorry we have nothing.. An no compensation for it but sorry.... do u a humus pack for 8 bucks.... then one second later when my wife decides she wants it... they say they just gave away the last one... it was redic. Not to mention weren't even all the way in the back Glad to see a few people up front able to eat..."
Prós: "Free drinks and cocktails."
Contras: "Food and entertainment"
Prós: "nice plane and crew."
Prós: "Missed my flight at it was rescheduled for $25 without asking a questions"
Prós: "Planes same more spacious. Crew excellent. Boarding quick and efficient"
Contras: "They did change my flight by several hours which was disappointing as I had a very short stay made shorter. No compensation not able to get me something better. Also resulted in a 5 hour layover in Seattle. Don't like paying for entertainment or food when I pay $1000 for flights. Feel cheated and buckled and dimed. Also did not like no free checked bags. Again I find all airlines that do this insulting. One bag should be included in our flight. How many people fly without any. That is one reason I often fly southwest."
Contras: "The idea for tablets as in-flight entertainment is one that I hope does not gain too much traction."
Prós: "Service, nice plan and easy ride to Honolulu."
Contras: "I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable."
My son flew to Seoul from SFO on a Hawaiian Airlines flight that had a layover in Honolulu. When he got to Seoul, he found out they had lost his bag. He had to file a claim and two days later, he still hasn't received it. When he filed a claim, they told him to contact them if he hadn't heard from them in 4-5 days (!). In following up, the number they gave him didn't work, and so he emailed them, and they said they haven't gotten the bag yet and they will contact him when they hear anything (!). So my son has to start his summer program in Seoul without any clothes or his back-up toiletry supplies, although he was able to pick up a few necessities to tide him over. NO offer of emergency toiletries; NO assistance. So the moral of the story is: yeah, fly Hawaiian Airlines if you can carry everything on with you, or you don't mind dealing with poor customer support and no clothes for a four-week stay in a country you've never been to before.
My baggage was missing It was totally disappointed experience actually
Prós: "No delays whatsoever, we left almost on the dot. Friendly staff, decent snacks and good in-flight entertainment."
Prós: "Good experience overall"
Contras: "Having to pay for in flight entertainment on domestic route and small seats"
Prós: "I like that you could watch TV, movies, or listen to music."
Contras: "When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over."
Prós: "Crew was nice and attentive"
Contras: "Luggage situation"
Contras: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Contras: "No free blanket. No free entertainment."
Contras: "Waiting for baggage at the baggage claim."
Contras: "There should have been movie/tv options that were free!"
Prós: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Contras: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."
Contras: "Most airlines offer free entertainment on long distance domestic flights as long as you bring your own headphones. This is a 5-hour flight. Why would Hawaiian Airline want to charge $7.99 for viewing a movie?"
Prós: "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
Contras: "Everything was great!"
Prós: "The staff were above and beyond. Organized, on-time boarding. The pilots were great. The seats were nice. The tropical beverage offered was lovely. We had a toddler on board a few rows up who either screeched or cried the whole time, as in 5 of the almost 6 hour flight. A REMINDER TO BRING YOUR EARPLUGS. The parents did their best, and at one point I was in the aisle with mom and baby during some turbulence and the child got sick. I let the attendant who was serving drinks know about the situation and he didn't miss a beat and helped mom and baby recover, and got the area cleaned up. It might not sound like much but it was the above and beyond that most people don't realize flight attendants take care of routinely. I appreciated that."
Contras: "The sugary breakfast. I was so surprised that literally nothing in the breakfast did not contain lots of sugar. The bread was inedibly sweet, the nonfat yogurt was overly sweet and had a weird chemical taste. Please at least low fat. Grapes, one of the highest sugar fruits, were the only thing I was able to eat. Please consider offering low/no sugar breakfast options, and wheat free options. I would have loved a hard boiled egg and some cheese and fruit. Couldn't really figure out the entertainment screen. Couldn't get the movies to load. I wasn't that interested in the screen but others might be. Tip: the jack is in the armrest."
Contras: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Prós: "Food was better than most domestic airlines. Seats were large enough for comfortability during a long flight. Seats against walls still recline."
Contras: "Domestically, infotainment, headphones, blankets, and most drinks cost money. Can't pick seats online for international flights, so we're stuck with whatever is leftover. Planes not particularly clean; lots of crevices with years of debris."
Prós: "Boarding didn’t take too long and seats were comfortable."
Contras: "WiFi on plane would be awesome!"
Contras: "Online check in and Check in terminals at airport didn’t work"
Prós: "The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight."
Prós: "Really friendly attendants"
Prós: "Acomadations were ok food and drink service were consistant good entertainment and hospitality"
Contras: "The only thing that I didnt like was due to my own actions with scheduling and non transferable tickets the insurance didnt cover anything complete waste of money and I had to cancel my charter due to issues with my flight and didnt recieve much help trying to rectify the situation all in all I lost a lot of money"
Prós: "The free run punch and chips they serve right before landing."
Contras: "Reserved seats and they were not honored. Instead we were stuck in the next to last row. Agents were unapologetic and did not care."
Prós: "Ontime , friendly , comfortable, they really do take care of you"
Prós: "Food served is actually ok. Planes on time"
Contras: "I'm so sick and tired of being subjected to damn ads on Hawaiian Airlines flights. They literally use the claims form as an excuse to show a short video about how to fill it out and THEN give you two or three ads because they figure "what the hell we have your attention now and we're going to sell you something and increase our profits." I have had it with this type of capitalism that just milks people's patience. No thanks! And no more damn Hawaiian Airlines credit cards ads! For crying out loud."
Prós: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Contras: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"
Prós: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"
Prós: "Loved the meal"
Prós: "Staff was very friendly"
Contras: "You had to pay for movies"
Prós: "Fun hawaiian theme to get you in the hawaiian spirit before landing"
Contras: "Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat."
Prós: "The tropical twist to the food served on board."
Contras: "No in flight entertainment"
Prós: "We didn't have assigned seats for some reason. At the gate, the agent placed is in extra comfort seats at no extra charge. Nice!"
Contras: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."
Contras: "the one hour delay"
Prós: "Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting."
Prós: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Contras: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."
Prós: "On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch"
Contras: "The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go"
Prós: "Very nice helpful people at Hawaiin airlines"
Contras: "There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!"
Contras: "The original 9/23 9:05 am flight from SF to Honolulu was cancelled. The airline staff did not say a word why the flight was cancelled, but they were kindly enough to put me on a United Airline flight at 1:15pm on the same day. But the UA flight got delayed and delayed, I didn't get on the airplane until 5pm on 9/23. This was such a terrible experience, I wasted 9 hours at the airport and had to cancel so many activities I have planned on 9/23."
Prós: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Prós: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Contras: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Prós: "I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school."
Contras: "I wish there was at least two snack services throughout the 5 hour flight."
Prós: "Good general service"
Contras: "It was frustrating that the crew would announce things like the private island that only one part of the plane's passengers could see and which had no bearing on our flight. Then it was translated into Japanese so took even longer while some people were trying to finish a movie. I was really disappointed by the small plane. We purposefully chose not to fly on a Chinese airline from China but chose Hawaiian instead because we thought the plane would be bigger. We won't be using Hawaiian again from Asia."
Prós: "Relaxing and free tv."
Contras: "Very hospitable ."
Prós: "Airbus seats were comfy. Air hostesses were nice, but I didn't get anything because I was sleeping the whole flight."
Contras: "Did not like the girl at the check in counter. No smiles at all, not a good representation of aloha Hawaiian spirit. She looked like she hates her job. She couldn't assign me a seat right there and she told me she'll call me up to boarding counter. She also promised to get me an aisle seat on my next flight but she gave me window instead."
Prós: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Contras: "Absolutely,Nothing At all"
Prós: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Contras: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"
Prós: "Atmosphere at board during the flight"
Prós: "Atmosphere, service."
Contras: "A who;e family of like 8 people getting kicked off the plane for something the patriarch said to a flight attendant. To be fair, I have no idea what he said, and it very well may have been warranted, I don't know, but it made me sad."
Prós: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Prós: "Good organization, good hygiene, polite crew."
Prós: "I like flying with Delta, it's just I was not feeling well and our flight got delayed and delayed and delayed. We finally made it on and the extra comfort was great"
Contras: "The food selections not so great. The sandwich was hard. Could use more options."
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "A box was under my feet, not sure what it was. A part of plane! ATL - EZE uncomfortable Crew great in spite of ongoing turbulence!"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Contras: "Aircraft was too warm. Needed more air!"
Contras: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Prós: "Crew and service were outstanding"
Contras: "Good taste perhaps...?"
Prós: "compared with other airlines they were just OK"
Prós: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Contras: "The seat was so crammy and disgustingly uncomfortable"
Prós: "Check in person was very helpful in rerouting our flight."
Contras: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Prós: "Quick boarding"
Contras: "More water offered by crew"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Contras: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Contras: "Crew could be on time for work so the flights aren’t delayed"
Prós: "The Delta crew was great."
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Contras: "Flight was delayed, for unkown reasons."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Contras: "The sits are uncomfortable"
Prós: "No delays..arrived early"
Contras: "Restrooms were dirty"
Prós: "Nice employees and service"
Contras: "Seat room"
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Contras: "The plane was hot"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Contras: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Prós: "Snacks & drinks & TV movies good"
Contras: "One hostess was very rude & slow forget our headphones Kept getting me to help her with getting attention of other hostesses also very bad at giving snacks and kept my husband and another man waiting for 10 mins while she gathered rubbish despite repeated requests which would have been easy as she was at the front of plane obviously unsuited for this position"
Prós: "Call back service was best part."
Contras: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Contras: "Assentos tão estreitos que passageiros ficam ombro a ombro e pernas pressionadas pela poltrona da frente."
Prós: "Tripulação simpática"
Contras: "Didnt fly from San Francisco to Atlanta"
Da atenção dos funcionários de terra ajudarem na questão de resolver os problemas causados pela pandemia com testes exigidos e formulários a preencher etc. Foi uma confusão !
Contras: "Not enough space between seats. I could not book my seat"
Contras: "Not enough space. I could not choose my seat"
Prós: "Tribpulação muito boa."
Contras: "Conforto. Os assentos são muito desconfortáveis para um voo longo."
Prós: "Friendly crew members."
Contras: "Food was meh."
Contras: "Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay."
Contras: "Por conta de um problema da united, perdemos a conexão de Chicago pra São Paulo. A united pra variar perdeu minha bagagem, não pagou hotel e os funcionários do aeroporto estavam bem mal humorados. Experiência terrível!!!"
Contras: "O avião tem bancos demasiado estreitos. Um corredor único também excessivamente estreito. Apenas 2 WC para a economia - a confusão é grande, há dificuldade em ir ao WC e de circular minimamente. Não acho o avião adequado para a extensão da viagem."
Contras: "Checkin com poucos antendentes."
Contras: "Avião muito velho. Comissárias despreparadas."
Contras: "O avião podeira ser mais novo. E as comissárias mais educadas."
Prós: "Avião novo e comissárias educadas."
Contras: "Não efetuei o voo por causa de um atraso no voo anterior que fez com que perdesse a minha conexão. Senti que a swiss nao se esforçou em ajudar os passageiros da melhor forma possível"
Contras: "O inspeção do aeroporto newark da united foi tão chato e cansativo, até uma inspeção bem rigoroso dar pra entender mas mal vontade da funcionária e certo discriminação me deixou frustrado. Pois viajo muito e principalmente usa e nenhum aeroporto foram tão chato e cansativo."
Prós: "De pelo menos ter conseguido dormir e saiu no horário"
Contras: "Tripulação sem motivação, o embarque de um 777 por ônibus em GRU é lento, pelo menos dar para tirar fotos. Comida fraca, avião velho, entretenimento antiquado e dem usb. Conforto péssimo para um 777"
Contras: "A cada dia que passa , os espaços entre os assentos , diminuem (em todas as Cias) ficando cada vez mais desconfortavel, de viajar, e para pessoas com alguma necessidade especial , pior fica, ou você ganha muito dinheiro e viaja na classe executiva ou está fadado a chegar ao destino totalmente torto. Tenho 4 hérnias de disco, e está ultima viagem foi um verdadeiro terror , ficar expremido nas poltronas da classe economica."
Prós: "Seats and entertainment"
Contras: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Prós: "No positive to say"
Contras: "United delayed 6 hours and dropped from from connecting flight not accommodating me"
Contras: "No screens in seat back; WiFi not working"
Contras: "Espaço da poltrona, atraso no voo."
Prós: "From the comissary"
Contras: "The seats and space"
Prós: "Embarque com crianças Entrerenimento"
Prós: "Pontualidade e profissionalismo"
Contras: "Conforto, comida e sistema antigo de entretenimento"
Contras: "Entretenimento de vídeo avariado"
Prós: "I like the food and the movies you could watch on your phone. The United app."
Contras: "Don't have a negative feedback."
Contras: "Voo de 3 horas e não serviram comida Nao tinha tv para se destrair Tripulação antipqtica"
Prós: "Was offered complimentary food item and I am not sure why, perhaps my Star Alliance Gold status?"
Contras: "Boeing 777 economy seating is tighter with new seating configuration."
Prós: "Simpatia dos comissários"
Prós: "Everything was great!!"
Contras: "Tripulação mau humorada e grossa"
Contras: "Manter a pontualidade"
Contras: "Crew was not visible Seat space was very tight"
Prós: "gostei de tudo d modo geral"
Contras: "Avião inteiro com cheiro do banheiro"
Prós: "Pontualidade no voo; comida (voo de Rio de Janeiro para Houston (escala));"
Contras: "Nos voos de Houston para Denver e de Denver para Vancouver o espaço entre as poltronas era muito apertado e com grande desconforto, mesmo se tratando de voos curtos (2h e 3,5h). A comida era escassa e se resumia em apenas um pacote de 30g de snacks nos voos também de Houston-Denver e Denver Vancouver."
Prós: "on time"
Contras: "extremely cramped, overcrowded"
Prós: "Time and crew."
Contras: "In general, United team on the bag drop (from Atlanta too) are rude, as well as the officers of the security scan team are rough. They have no courtesy. They should understand that passengers are paying for the service and 99% are not “bad guys.” So, politeness and respect are the minimum things they deserve. Additionally, the Atlanta airport checking area and boarding check are not organized. They need to improve signal support for all customer."
Prós: "Nice to have free movies on the UA app"
Contras: "We sat on the runway for 30 minutes before taking off"
Prós: "Good pilot"
Contras: "Everything else and being really late"
Prós: "Tripulação atenciosa, temperatura interna da cabine agradável e poltronas com bom espaço para as pernas."
Contras: "A largura das poltronas pareceu menor do que o padrão. Me senti apertado pelo passageiro do lado"
Prós: "Entretenimento disponível com muitos filmes lançamentos."
Contras: "nada a declarar, tudo ok!"
Prós: "Pontualidade e embarque"
Contras: "Entretenimento somente pago!"
Prós: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Contras: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Prós: "Embarque rápido e prático"
Contras: "Nenhum filme disponível sem pagamento, nem canais de música"