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Prós: "Great attentive crew."
Contras: "Boarding has no groups, seats are small"

Prós: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Contras: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."

Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"

Prós: "Food was really hot & good customer service"

Prós: "The crew was amazing. They left snacks and drinks out in between service."

Prós: "Crew was very nice, appreciated that they came by with water often"
Contras: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"

Prós: "Ok"
Contras: "Flight was late"

Contras: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."

Prós: "Crew was amazing. Good movie selection. Pretty comfortable."
Contras: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."

Prós: "Loved the crew from Zurich to sf. Amazing service"

Contras: "Arrive on time Zurich"

Prós: "Outstanding service by the crew."
Contras: "Seats in economy area little cramped"

Prós: "The crew was very friendly. Family line was nice when travelled with the little ones."
Contras: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."

Prós: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Contras: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."

Contras: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"

Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"

Prós: "Everything"

Prós: "Customer service is excellent."

Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"

Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."

Contras: "Delayed again"

Prós: "Boarding music"
Contras: "Changed our seats after check in"

Prós: "He service was fantastic."

Prós: "Stewards were friendly; snacks were good"
Contras: "Nothing"

Prós: "Basically the worst flight ever"
Contras: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"

Prós: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Contras: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."

Prós: "always enjoying my swiss flights. Thanks guys good job"

Prós: "Flight was fine! Snack and beverages were good. However, when you buy the ticket for the international flight, what they don’t tell you is the extra €40- FORTY EURO you will spend to check a not big bag. For this reason I would fly with another airline next time."
Contras: "Extra fees for checked bags"

Contras: "Our flight was delayed 25 minutes leaving Rome."

Prós: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Contras: "It was a 11 hour flight and coach seats too small to sleep"

Prós: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."

Prós: "See below"
Contras: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."

Prós: "I was concerned the connections would be too tight but it worked out great!"

Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"

Prós: "Best services."

Prós: "Good service, space for people and luggage"
Contras: "Less than great food, but everyone else is the same"

Prós: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."

Prós: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."

Prós: "The seat, the airport, the service"
Contras: "The tight connection"

Prós: "overall very satisfied"
Contras: "no issues"

Prós: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Contras: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."

Prós: "Aircraft clean, staff friendly and efficient"
Contras: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Prós: "The crew was very proactive and kind."
Contras: "The delay of almost 40 minutes was extremely uncofortable, once I had a connection to Brazil"

Contras: "We loose our flight and they didn't give us any chance to save some money on a new ticket."

Prós: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Contras: "There wasn't anything bad"

Prós: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."

Prós: "The crew positive attitude"
Contras: "We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board"

Contras: "I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!"

Prós: "Nada. Assento não reclinava"
Contras: "Confirto"

Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"

Prós: "Priority boarding for families was easy."
Contras: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."

Prós: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"

Contras: "The food"

Prós: "Tudo foi bom"

Contras: "As refeições."

Prós: "Seat 16 B was great"

Contras: "My luggage did not make it"

Prós: "The flight attendants were professional, courteous, attentive, and the only parts of this experience that made this flight bearable."
Contras: "My partner and I orginially selected a window and middle seat. When we boarded the plane we were switched to the two middle seats of a 4 seat row. Honouring our original requests would have made a world of difference. If Lufthansa cannot do this much then I do not want to fly with them."

Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"

Prós: "Service was great. Seats were spacious and comfortable. Smooth plane ride."

Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."

Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"

Prós: "Hate today but they do it better thanUS airlines."
Contras: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."

Prós: "Crew were excellent!!!"
Contras: "Se headline"

Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."

Prós: "Staff was great. Service impeccable. Quick, good flight"

Contras: "Temperatura da cabine muito fria durante todo o voo"

Prós: "Timely departure and landing"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Prós: "The boarding was smooth and efficient. We left and landed on time a very good flight."

Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."

Contras: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."

Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."

Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"

Prós: "Nada"
Contras: "Comida e espaço da aeronave"

Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."

Contras: "Had to wait more than 30 min at SJC"

Contras: "No entertainment system."

Contras: "Sem entretenimento a bordo"

Contras: "Demora na retirada de bagagens"

Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."

Prós: "Food is provided"
Contras: "Delayed 6 hours on the plane"

Prós: "I fly constantly -This was my first time on Luftansa & this is my go to airline from now on. I was flying coach & I felt like I was in first class. (Although nothing beats first class international"
Contras: "N/A"

Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."

Prós: "The flight is flawless."
Contras: "The business lounge and the shopping options at terminal C in Frankfurt are really poor when comparing to other areas on the same airport."

Contras: "Lufthansa has to upgrade the plane on this flight. The business class comfort is not suitable for a 4+ hours flight. Not at all."

Prós: "Pontualidade e facilidade no embarque."
Contras: "O espaço entre assentos é muito pequeno, fiquei espremido durante a viagem. As telas de Led de entretenimento são muito ruins, forçando as pessoas a baterem o dedo no touchscreen e balançarem a poltrona alheia."

Prós: "Tudo funcionou muito bem."
Contras: "O banco da classe econômica poderia reclinar mais."

Prós: "Todo o serviço de bordo funcionou muito bem. Os alimentos estavam muito bons!"
Contras: "O assento da Classe Economica poderia reclinar mais."

Contras: "Ease and concenience"

Prós: "Service"

Contras: "they called for boarding and all the signs said the flight was boarding and yet we stood there for a good 20 minutes before they actually started boarding the flight, but other than that, flight and crew were great!"

Prós: "Mid night snacks were treats!"
Contras: "Breakfast was not god at all. It was dry and tasteless. It didn't have much options for good movies."

Prós: "Everything on Rome to Frankfurt was fine."

Prós: "I have the option to have a special meal. (vegan)"
Contras: "I have to ask for my special meal in advance."

Prós: "Tripulação bastante solícita, do entretenimento e boas luzes de leitura."
Contras: "Assentos muito próximos um ao outro, desconfortável pra gnt cm 1.80m."

Prós: "Bom atendimento, pontualidade e preço justo"
Contras: "Distanciamento social entre os assentos"

Prós: "Assento desconfortavel"
Contras: "Assentos mais confortaveis"

Prós: "Embarque organizado e no horário apesar de ter sido feito no portão J5 que não é dos mais espaçosos. O atendimento da tripulação foi excelente!"
Contras: "A comida é OK, mas a apresentação da comida poderia ser mellhor."

Contras: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."

Contras: "Boarding was a bit disorganized in Guayaquil, and once we landed we sat on the tarmac of JFK for an hour before unloading outside and being bussed to another terminal."

Prós: "Aeromoça educada e atenciosa"
Contras: "O overhead bin muito pequeno para a mala de mão, comida péssima, e no desembarque uma mala chegou rápido e a outra depois de mais de uma hora. Outro voo que chegou 40min depois já estava com malas entregues"

Prós: "Nada"
Contras: "Cadeira, comida etc."

Contras: "Embarque em Manaus"

Prós: "Tripulação tranquila."
Contras: "O lanche."

Prós: "Da tripulação"
Contras: "A aeronave não tinha entrada usb para carregar o celular, sem o celular não tinha opção nenhuma de entretenimento, deveriam colocar disponível pelo menos umas revistas. A comida, só tinha a opção de um biscoito ruim, achei péssimo."

Prós: "Pontualidade"
Contras: "Espaço entre as poltronas"

Prós: "A comida Latam é muito gostosa e boa"

Contras: "The food ."

Prós: "O entretenimento a bordo é excelente filmes atualizados e pra todo gosto!"
Contras: "A tripulação poderia ser mais gentil!"

Prós: "Gentileza da equipe de check-in e tripulação, conforto da classe executiva."
Contras: "Desembarque remoto é sempre mais lento."

Contras: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."

Prós: "The flight was very comfortable"
Contras: "The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty"

Contras: "Aeronave sem entretenimento, poltrona desconfortável, lanche sofrível: será que dá prá melhorar, LATAM?!"

Prós: "O embarque aconteceu de maneira rápida e o voo saiu no horário."
Contras: "Conforto entre acentos é ruim, e a não opção de troca de acento durante o check-in a não ser pagando pela troca, mesmo para acentos padrões é ruim, principalmente para quem viaja acompanhado."

Prós: "Tripulação show!"
Contras: "nao tinha comida suficiente para todos os passageiros no voo em horário de almoço, a lojista pisou na bola"

Contras: "The Latam check in person charged me $30.00 USA,for my check in bag even though my reservation says 1 carry on and 1 check in. This is not right , you guys can check this information. Maybe I have to look for a different web site for service."

Prós: "Crew good, disembarking slow."
Contras: "A drink and/or snack."

Prós: "Assento confortável."
Contras: "Já expressei. Abrs"

Prós: "O assento era confortável."
Contras: "Faltou um lanche de cortesia."

Contras: "Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden"

Contras: "I got a middle seat. Any other seat would’ve been better."

Prós: "Smooth flight, arrived a bit early"
Contras: "There was one crew member who was VERY rude to me at the end of the flight"

Contras: "Organização na fila de embarque. Estava uma bagunça."

Contras: "Poltronas desconfortáveis. Comidas caras."

Contras: "Servir lanche"

Contras: "Espaço"

Prós: "Organização e pontualidade"
Contras: "Latam play não estava funcionando, o que para um vôo longo não poderia acontecer."

Prós: "The inflight crew was nice."
Contras: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."

Prós: "Crew was very helpful and polite. Seats are ok"
Contras: "Didn’t know that Mac users need to download app before the flight. My suitcase handle was ripped, filed a report. See what happens. I guess someone will contact me."

Contras: "Flight attendants rude and lack of cleaning in the toilets."

Contras: "Terrible food"

Prós: "A tripulação era muito simpática"
Contras: "Maior rapidez no embarque"

Prós: "Left on time"
Contras: "Nothing"

Contras: "Pane no motor da asa esquerda logo após a decolagem, necessitando fazer um pouso de emergência em Guarulhos. Após isso ficamos 2h aguardando outra aeronave."

Contras: "Old aircraft Business seat narrow"

Prós: "Everything was great except for the flight was delayed by over 3 hours"
Contras: "No delay would have been better"

Prós: "Indiferente."
Contras: "Atendimento dos agentes em terra."

Prós: "Nada"
Contras: "O voo atrasou fazendo com chegássemos ao destino final com 12 horas de atraso e perdendo o velório e enterro de um familiar, pois esse era o objetivo da viagem"

Prós: "Crew quite nice"
Contras: "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"

Prós: "Nothing at all"

Prós: "Pontualidade, atendimento e refeições."
Contras: "Equipamento, poltronas e entretenimento da classe business premiun antigos. Falta de ponto para recarregar equipamentos."

Prós: "Muito atraso sem nenhuma satisfação"
Contras: "De nada além de me mudarem de voo sem aviso nenhum"

Contras: "No wifi service"

Contras: "Não ter lanche"