Embarque não respeitam o cartão de fidelidade q tem prioridade são confusos e não adianta explicar .
The flight was great but layover was 14 hours and nothing was provided by the airline to cushion the wait.
Better food than the flight departing from Washington. Obviously a different catering company! Need to fire the one in DC! Crew on this flight was friendlier and better service tok
Excelente opção para rotas para a Asia
The worst people to deal with in gatar airport after I miss my flight they plam me and 5 people with me after the air plain delayed us from making to the next flight to the people off gater the forner the one you hiar to run the airport they do more damage don’t fly with gatar airlines
Contras: "My flight got canceled but nobody responded from flyus.com"
Prós: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Prós: "Not satisfied"
Contras: "Need improvements"
Prós: "O vôo foi tranquilo, sem problemas ou imprevistos."
Contras: "A comunicação e orientações poderiam ser em meu idioma, mesmo que fosse uma gravação eletrônica, incluindo o menu da alimentação e o check in no balcão."
Prós: "Qatar is the BEST First Class airline in the world."
Contras: "Everything was amazing!"
Prós: "Everything was great"
Prós: "Tripulação muito atenciosa"
Contras: "Nao funcionou a tv"
Prós: "Não há nada a comparar com a Qatar, atualmente."
Prós: "crew were amazing."
Prós: "Servico espetacular"
Prós: "the staff were friendly and accomplished good travel nothing was too much for them."
Prós: "The check-in for my first flight was great in Philadelphia."
Contras: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Prós: "Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest."
Prós: "O serviço de bordo da Qatar é muito bom."
Contras: "O lounge de Guarulhos é muito simples, poderiam melhorar."
Prós: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Contras: "I enjoyed their meal and services wanted to be Oliver Twist"
Prós: "Atendimento muito bom melhor que outras companhias, Qatar faz diferença"
Prós: "The best airline I have ever flown."
Prós: "Helpful crew"
Contras: "Food quality and quantity Cramped seating"
Prós: "Everything was great boarding,crew,comfort,food, entertainment ... crew is very helpfull and friendly Bathrooms were always clean,Service was excellent ."
Contras: "I tried to add my millage that I couldn't do Because of not enough guidance .... With in five months I had to round trips to USA From Lahore Pakistan... and still didn't get my millage my request is to add those millage so I can continue travelling with Qatar Air...."
Contras: "The entertainment did not include any music (classical or otherwise)."
Prós: "Atendimento, cordialidade , poltronas , entretenimento , simplesmente é tudo muito bem feito"
Contras: "Nada a declarar"
Prós: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Prós: "The service was okay"
Contras: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Contras: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Prós: "Love it. Newer airplane; state of the art high-tech."
Prós: "Desde o checkin, serviço de bordo, entretenimento, comida, equipe, tudo do mais alto nível. Parabéns para Qatar."
Prós: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Contras: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Prós: "Left and arrived on time, meals were above expectations."
Contras: "Difficult boarding procedure."
Contras: "Desmarcaram o voo na hora e nos deixaram atirados no aeroporto por 12h em filas intermináveis, sem ninguém para explicar nada, sem comer nada, sem nenhuma consideração com ninguém! A pior viagem da minha vida! Qatar Airways é um lixo!"
Prós: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Contras: "Read on the left."
Prós: "Overall - Flight was good."
Contras: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."
Prós: "The service given from the crew from the moment i checked in was amazing. The flight was smooth and went well. The music and movie selection could be a little bit better. The food was good, but the portion was small and it feels limited. But overall it was amazing experience considering i got a really good price for this flight! Thank you, Qatar."
Contras: "The food portion was small and feels like during the flight the food or i might say snack was limited. The music and movies selection needs a little update and upgrade. I was pretty upset that from LA to Denpasar both the aircrafts didnt have wifi."
Prós: "Everyone on board was pleasantly and helpful and that goes a long way."
Contras: "Food choices could be better."
Prós: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Contras: "Steep decline in food quality"
Prós: "The flight was short but the plane was well maintained and the crew was accommodating."
Contras: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Prós: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Contras: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Contras: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Contras: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Prós: "The crew were excellent"
Contras: "The plane was too small and lots of turbulence"
Prós: "the comfort of the flight was very good."
Contras: "there could have been a little bit bigger portion of food."
Mais opções de filmes em português.
Perfeito em todos os aspectos
Contras: "Embarque com finger e mais próximo do gate"
Prós: "O voo foi ótimo e bem tranquilo. Ótimo bar para as classes Premium e assentos muito confortáveis."
Contras: "A ultima refeição da rota não foi oferecida, mesmo sem ter colocado a informação de não incomodar no assento (adesivo disponível para informar a tripulação que o cliente optou por não fazer a refeição)."
Prós: "O assento é realmente muito confortável e o bar no fundo do A380 é fantástico."
Prós: "O entretenimento foi ótimo!! Tripulação muito atenciosa!!"
Contras: "No almoço tinha 2 opcoes: frango e peixe, escolhi peixe mas não tinha no momento e teria de esperar para esquentar, optei pelo frango e no final foi ma boa escolha, pois estava bom"
Prós: "Padrão Emirates Ou seja, tudo muito bom"
Prós: "Assento comum da classe econômica mais largo e com mais espaço para as pernas"
Prós: "Tripulação e assento"
Contras: "food was average"
Prós: "Crew always great. Aircraft great."
Contras: "Tv screen too old. As not good as A380."
Prós: "Voo e ótimo"
Contras: "Staff no solo e PESSIMO"
Contras: "Quando cheguei minha conexão durava mais de 24h eles não me deram hotel muito menos alimentação! PÉSSIMO atendimento!"
Prós: "Emirates perfeita"
Contras: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Prós: "My first flight with Emirates. Excellent all round"
Prós: "Business class was excellent overall."
Contras: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Prós: "Smooth flight, courteous staff"
Prós: "The boarding was quick."
Contras: "Attitude of crew Terrible food Outdated entertainment"
Prós: "Liked The service and the spacious airplanes"
Contras: "No choice left for dinner and would have loved a snack"
Prós: "Seats were comfy and as expected perfect seat 79k"
Contras: "Stewards took a while to respond to the buzzer yet I was sat by the quarters Also food wasn’t offered the choice as they had ran out"
Contras: "Very poor service overall"
Contras: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worse flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Prós: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Prós: "The service, food and flight entertainment was great."
Prós: "Everything. Nothing negative."
Contras: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Prós: "Everything was good especially the spacious seats and food"
Contras: "Breakfast could have been a bit better"
Prós: "I liked helpfulness of staff that took care of my 11months old son"
Prós: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Contras: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Prós: "Good vegetarian selection of good. Huge choice of entertainment. Friendly and polite crew."
Contras: "Nothing to report"
Prós: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Contras: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Prós: "Crew were friendly Entertainment was good"
Contras: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Prós: "Embarque pelo Lounge é muito rápido"
Prós: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Contras: "No foot rest - limited ability to upgrade."
Prós: "It wasn’t a full flight."
Contras: "The crew were too busy in their own world and attention during service was poor."
Prós: "A footrest would make the flight perfect."
Contras: "No footrest. Legs got tired. Felt like lifting them up."
Prós: "The relaxed environment and the crew are amazing"
Contras: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Contras: "A cadeira ao se apertar os botões travava.... A tv toda hora, do nada, saía do filme.e ia pra tela principal. Melhorou qdo comecei a usar o controle que fica ao lado da poltrona, pois pelo touch screen na própria tela wstava impossível. Decepção para quem paga caro por um serviço melhor."
Contras: "Cobrança de excesso de peso apesar de eu e minha família ainda termos 69kg de franquia é de termos despachado as mesmas malas do voo Brisbane para Dubai, com a mesma Emirates, normalmente. Assento quebrado. Assento do meu filho sujo. Não recomendo parar em Dubai pela arbitrariedade da Emirates"
Contras: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Contras: "didn't like anything about it"
Prós: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Contras: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Contras: "We reached very fast"
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Facilities for short connections.
Voo atrasou uma hora para aguardar passageiros em conexão.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Both airports totally understaffed. Awful experience.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Prós: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Contras: "It's KLM. What else do you need to know."
Prós: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Contras: "Flight was delayed, had to run to my next connection flight."
Prós: "The crew was informative"
Contras: "Inflight sandwiches"
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "The crew was great. The soecial meal request was hadled well despite oversight."
Contras: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Prós: "Refeições de alto nível"
Prós: "Crew were great"
Prós: "Great plane and staff"
Prós: "Seat was comfy and spacious for economy class"
Contras: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Prós: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Prós: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Crew was great and professional."
Contras: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Prós: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Contras: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Contras: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Prós: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "Inflight was better than I expected. But needs upgrading air crafts."
Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Entertainment options."
Contras: "Service was poor, seat did not recline, and the food was terrible."
Contras: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Contras: "old screens and entertainment system leg room to small"
Contras: "wasn't able to take the flight since I missed it"
Prós: "Friendly staff"
Contras: "Leg room"
Prós: "The staff tried to help me when it was evident we would not arrive on time"
Contras: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
I was surprised that I was put in first class the whole way! Thank you SO MUCH for such a blessing!
Prós: "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"
Contras: "Mais opções de entretenimento"
Contras: "O vôo começa no horário e o serviço em GRU é normal. O serviço de bordo é um serviço internacional com um jantar com duas opções de pratos quentes, e as refeições especiais (diabetc and without glúten) são honestas e preparadas no catering GRU, tanto na ida qto na volta, comida conhecida e de boa qualidade. O vinho oferecido é de boa qualidade. O ponto fraco do vôo, refletindo diretamente no nome Ethiopian Airlines, foi a higiene na galley traseira, no vôo da volta, ET 507 - 04/01 falta de higiene da tripulação, garrafas términicas ao chão, talheres de plásticos sendo colocados no chão, em uma área imunda próximo as banheiros. Lastimável."
Contras: "Tudo estava bom até a chegada, pousamos mas estamos parados dentro do avião já quase 1 hora sem desembarque."
Prós: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Contras: "The security in Cairo was really a joke."
Contras: "Chicken was undercooked. No power outlets."
Prós: "Airrbus A350 confort"
Contras: "Crew professionalism and food to be improved"
Prós: "Large space"
Prós: "Crew were helpful"
Contras: "Food was very poor with very limited choices and no entertainment system on this flight"
Prós: "A tripulação muito atenciosa"
Prós: "nothing really"
Contras: "entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed"
Contras: "Sem previo aviso"
Prós: "Nice crew. Smooth flight :)"
Prós: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Contras: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Contras: "The most unprofessional ground staff I have met coupled with the most disorganised airport"
Prós: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Contras: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Prós: "Not much, actually."
Contras: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Prós: "Crew was good."
Contras: "The lights in my area could not be turned off. So it was a over night flight with lights all the time. Impossible to sleep. Crew did not even said sorry. Just “it is not working.” Did not explain as well."
Contras: "The delay was too much"
Prós: "the flight was very nice and I thank all the crew for their kindness."
Contras: "There was no entertainment. Breakfast was standard"
Prós: "Loved the meals and the leg room"
Contras: "The entertainment could have been better but overall was not too bad"
Prós: "the flight"
Contras: "extra charge , unable to book meal"
Prós: "The general attitude of the crew was good"
Contras: "There should be improvement in the food"
Prós: "Infaestrutura, excelente atendimento e excesso de pontualidade"
Contras: "Nada a declarar"
Prós: "Nada a declarar."
Contras: "Excesso de atraso, falta de comunicação com a tripulação, logistica inexistente, infraestrutura a desejar da aeronave, refeição ruim. Tive que passar 1 noite na Etiopia por culpa da compania. Foi um transtorno. O staff é despreparado e nos atendeu com descaso. Não indico a cia para ninguém. Eles não são capazes de honrar compromisso com os horários que eles estipulam e isso cria uma desordem generalizada pq mais de 40% perde a conexão e eles são obrigados a realocar os passageiros em hoteis (o q tb se torna prejuízo pra eles mesmos). Uma cia como a Ethiopian deveria ter um sistema de logistica e principalmente um aeroporto adequados. Decepção total."
Prós: "Conforto, pontualidade e o profissionalismo da tripulação"
Contras: "Refeições/cardápio repetitivo"
Contras: "Plane didn’t hold, even though I would have made it if they waited 10 minutes, and surely they knew I was coming from a delayed flight caused by Ethiopian and left anyways. Now have to take 3 extra flights and will miss a train at my final destination."
Prós: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Contras: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Prós: "Nice crew"
Contras: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"
Prós: "Everything was on time, high quality, and enjoyable"
Contras: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Contras: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."
Prós: "delayed departure due to weather , very limited information from the crew towards the passengers."
Contras: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Prós: "Modern aircraft, good fleet in general"
Contras: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."
Prós: "Spacious, good entertainment system"
Contras: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."
Prós: "food and beer were fine"
Contras: "4 flights ,4 delays. poor customer service . every thing is very slow ."
Prós: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Contras: "No sleep with my baby!! ;)"
Prós: "Other than the luggage issue, it was a great flight."
Contras: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."
Prós: "Sleeping most of the way"
Contras: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
Prós: "The food was terrible but it was somewhat editable. It could have just been because I was so hungry I could eat anything too."
Contras: "The staff was rude, the boarding was a mess, the cabin was at least a little cooler than previous flight but still very uncomfortable, the amount of announcements was absolutely absurd!!! It was almost an announcement every 15 minutes. And the plane played music (terrible music) for 45 min extremely loud after taking off AND and hour before landing. It was so awful and so loud you couldn't even hear your own entertainment playing from your own headsets. I understand music while boarding and de-planing but there is absolutely no reason to have that playing that long after take off and hat soon before landing."
Contras: "They lost my luggage and I had to call them every day to locate it. It took a whole week for me to have my luggage back while it was sitting in the Philadelphia Airport for 4 days waiting to be delivered to my house. On top of that no one seems to know the whereabouts of my luggage. Bad customer service. Be aware when flying with Lufthansa."
Prós: "Changing my flight at office in Lalibela, agent was very friendly and helpful"
Contras: "Flight was delayed for over one hour and NO explanation was given.. nothing, passengers kept approaching the gate, No one would give them an explanation as to why flight is delayed, when it was departing, nothing , we just sat and waited No communication at all"
Prós: "Everything including crew members ."
Prós: "Absolutely nothing"
Contras: "My flight was only for refugees and was delayed by 8 hours, however airport staff did not have it on their manifest, and Ethiopian never informed me of status. I just sat in the airport all night until I eventually got frustrated and went home. The airline had no idea I was in the airport and no Ethiopian staff were present to speak with. When I and my family called Ethiopian, they hung up on us, at least 6 times. This was my worst experience ever and I will never fly Ethiopian airlines again."