It was great. Nothing to change.
Entretenimento estava abaixo do esperado.
The flight was late so my connecting flight I missed to Curitiba, they couldn’t hold the flight for five freaking minutes while I ran across the airport I’m 64 years old but that’s OK I made accommodations and got me on another flight six hours freaking later
Prós: "Crew was good. Seat not super comfortable but average."
Contras: "Short flight, all was good."
Prós: "Atendimento e aeronave confortável."
Contras: "Estarmos sem COVID."
Prós: "Não houve preocupação adequada com medida de combate a pandemia. Várias trocas de acentos foram feitas, estimulo a consumo de água e as comissárias estavam comendo a bordo. Para completar o desembarque foi remoto em ônibus lotados!"
Contras: "Fazer com que a prática esteja alinhada com o discurso."
Contras: "Não vejo risco na reintrodução dos alimentos."
Prós: "The food served was really good."
Contras: "Menos pessoas no voo, que estava lotado. Em tempos de covid não é recomendável aglomerar, mesmo com a/c de última geração."
Prós: "A tripulação da Azul não tem igual. Você já sabe, mas não custa lembrar."
Contras: "A Azul é a melhor cia do Brasil"
Prós: "I loved that even during a pandemic, alcohol in glassware and full meals were served in business class (unlike other airlines, so I avoided them). The lighting looked nice, the crew was professional and attentive, and the bathroom was well maintained. The blanket and pillow were comfy as well. I like the 1-2-1 layout in business class, which leaves window seats with a lot of windows and privacy."
Contras: "The headphones were not the most comfortable, sometimes the passenger moving around behind you will shake your seat too, and before take-off the plane was quite hot. Also a lot of the food choices I wanted were gone already but not a big deal as there were many choices."
Prós: "Friendly crew and delicious snacks. Comfortable chairs."
Contras: "Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels."
Prós: "Embarque super rápido e eficiente."
Contras: "Poderiam servir café nos vôos."
Prós: "Gostei de todo o vôo desde a decolagem e aterrissagem."
Contras: "Nada acrescentar foi impecável Por isso é a Azul"
Prós: "extremely considerate crew. Courtesy necessaire pack. very clean plane"
Contras: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Contras: "Nosso voo atrasou 5 horas e perderiamos uma visgem internacional por isso, porém nos encaixaram em outra cia aérea. Ficamos satisfeitos"
Prós: "The crew was so kind, the food was great. The in flight entertainment was amazing!"
Contras: "The plane was very cold!"
Prós: "Tripulação excelente"
Contras: "Opções de snack na ida"
Prós: "A infraestrutura do avião e serviço oferecido."
Contras: "O preço"
Prós: "Very clean airplane and excellent crew"
Prós: "Saiu no horário combinado e pousou alguns minutos antes. Atendimento a bordo foi muito bom."
Contras: "A princípio, nosso voo sairia às 19h30m e foi alterado para as 23h50, causando um certo transtorno."
Prós: "Azul airlines the best !!"
Contras: "Atraso de 50 minutos"
Contras: "Minha mala não chegou ao destino, estou fora de casa apavorado!"
Prós: "The crew was excellent, and the entertainment was good."
Contras: "The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side."
Prós: "Pontualidade e cordialidade"
Contras: "A comida de bordo"
Contras: "Embarque pode melhorar"
Prós: "Nothing was great nor poor."
Contras: "The flight attendants from Sao Paulo to Newark, didnt seem like they wanted to be working. They did their job but with no enthusiasm to be there"
Prós: "My seat 28H didn't recline"
Contras: "Fomos enganado pela equipe de do aeroporto. Quando fui despachar a bagagem, eles elevaram que a aeronave seria trocada e poderíamos a conexão. Mas tinha um amigo meu no mesmo voo e ele embarcou normalmente e chegou no horário estimado. Uma safadeza da equipe de Porto Alegre."
Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplicidade a melhor."
Prós: "Da tripulação"
Contras: "O entretenimento"
Contras: "More recent movies on board"
Contras: "Sempre viajo com a azul, é muito confortável, e também é confiável, a tripulação muito simpática, único problema às vezes é alguns pequenos atrasos, mas ela dar todo o apoio necessário."
Prós: "Gentileza dos comissários"
Contras: "A comida foi péssima."
Contras: "Sinal Wi-Fi para utilização do AzulPlay estava muito fraco. O vídeo travava o tempo todo. Não foi possível utilizar o app."
Prós: "I loved my trip the flight was amazing"
Contras: "Everything was wonderful"
Contras: "Demora e muito calor dentro do finger para o embarque. Além distraído de 40 minutos na chegada"
Prós: "O voo foi pontual. O pessoal de terra e a tripulação foram corretos e corteses."
Prós: "Bus service from Terminal 1 to Terminal 2 was clearly marked and frequent. The flight crew members were all helpful and friendly and I enjoyed the drink (especially suco de maracuja) and snack offerings. As I spoke only limited Portuguese, I greatly appreciated the attempts made by the ground staff and flight crew to communicate with me, both in English and via hand gestures. I am certain that no domestic airline would be so helpful to non-English speakers in the USA!"
Contras: "I realize Azul cannot help being stuck in Terminal 2, but it's not the most comfortable place to wait for a flight. Also, after I walked through the gate, several boarding flights merged confusingly in a single passageway with exits to multiple planes and many people got lost and ended up (temporarily!) on the wrong airplane, despite heroic attempts by the ground crew to direct passenger traffic. There must be a better method than having everyone follow colored lines to the planes - it wasn't working!"
Prós: "Tv ao vivo."
Contras: "Ficar 1 hora dentro da aeronave após o pouso, para desembarcar em guarulhos."
Prós: "Uau!! Azul! Amazing!! Every single staff I met treated with so much professionalism!! Thank you! First time flying with Azul!! I had heard raving reviews fr9m my parents and now I know why!"
Prós: "Atendimento tripulação"
Contras: "Atraso de 1 hora"
It was the smoothest flight ever! Even though it was the tiniest plane.
Prós: "Crew was ok."
Contras: "Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day."
Prós: "seat comfortable"
Contras: "ticket price"
Prós: "Fast boarding"
Contras: "Flight was delayed... so..."
Contras: "Yes specially the food"
Contras: "All good"
Contras: "A educação do passageiro ao lado que nao parava de conversar com outro passageiro em um voo da 00:35 onde todos querem dormir"
Prós: "Pleasant and confortable flight, the was kindly"
Contras: "Alimentação a bordo e o desembarque em Lima"
Prós: "the flight was on time"
Contras: "Avianca revised my itinerary 7 times while I was trying to enjoy my vacation generating severe stress to the point where I could not sleep or eat properly. I spent over 150mins of my once in a lifetime Galápagos vacation dealing w/ Avianca’s useless customer service over the phone trying to resolve"
Contras: "More new movies."
Contras: "My screen wasn’t working."
Contras: "This is beyond the crew’s control: there was lots of turbulence."
Contras: "Avianca one of the best airline"
Contras: "Newer aircraft"
Contras: "Mi fly was canceled. They only rescheduled from Montevideo to Bogota, and forgot to do it for the second part. I had to call them and ask for a new option. Their best option was a 23 hour fly, or a 20 hour fly with 3 plane changes."
Contras: "Delayed the flight by 7 hours and there wasn’t an available gate when we landed. We had to wait another hour to deplane"
Prós: "The food"
Contras: "El Salvador airport!!!!"
Prós: "I loved the people at the airport. They went above and BEYOND to assist me. I was unable to get on my flight to brazil because my visa was pending and not finished. I had to cancel my whole trip but the Avinca staff assisted me. It sad in was unable to get on my flight and my whole trip was ruined. But the staff assisted me greatly."
Contras: "I was very thirsty when I was in the airplane, when I boarding and I ask for water the crew didn’t gave me soon."
Contras: "Food and movies"
Prós: "De nada"
Contras: "Partir as 1:35am num voo das 22:19h"
Prós: "Tripulação, conforto e entretenimento."
Contras: "Pouca comida e demora no check-in."
Contras: "There was no communication by Avianca staff & crew regarding the flight delay. I had a 10:49pm flight from BOG to JFK. Apparently the flight was delayed until 2:00am. I did not get an email or text alert relating to the delay. When I checked in at 9:00pm, the counter agent did not alert me to the change in departure time. It wasn't until I looked at the Departure board in the Avianca lounge did I know of the 3+ hr. delay. When we finally boarded, at least the captain was kind enough to explain the reason for the delay - Avianca needed to change aircrafts, then the originally slated captain called in sick and his replacement had to wait out the required time off as he had just completed a long haul flight from Canada to Colombia. Great job running a company Avianca..."
Prós: "O embarque foi rápido e o voo chegou no horário."
Contras: "Não serviram café da manhã."
Contras: "Atraso no voo, troca de portão e avião, mudança de nossos asentos."
Contras: "Terrible flight was delayed baggage was missing TVs didn’t work, bad customer service overall not a great experience."
Prós: "delay 10 hours"
Contras: "delay 10 hours"
Contras: "A poltrona que eu sentei, 4K, estava com problema e não reclinava. Foi extremamente desconfortável fazer o vôo com a poltrona totalmente reta. A decolagem atrasou em 30 minutos."
Contras: "Som do sistema de entretenimento não saia na minha poltrona. Comissários me atendimento com má vontade para resolução do problema. Vôo atrasou quase uma hora para sair de Bogotá. Enfim, um vôo padrão Avianca!!"
Prós: "Ter um sistema interativo com grande diversidade de séries e jogos"
Contras: "Postura pouco profissional da equipe frente ao problema. Me trataram como se estivessem me fazendo um favor ou como se o problema não fosse deles."
Contras: "A empresa vendeu passagem com poltrona repetida, eu que havia comprado a mais de 6 meses, fui inocente quando a atendente falou em espanhol que lá em Punta Cana não se permite sentar na saída de emergência e ela mudou meu lugar sem me consultar . Quando entro no avião estavam lá passageiros sentados na minha poltrona."
Contras: "O atraso de 2 horas"
Contras: "Havent gotten there yet."
Contras: "Muita sujeira."
Prós: "Tenho observado certa falta de manutenção nas cabines da avianca, desta vez a tela de entretenimento não funcionava."
Prós: "Avião novo e espaçoso"
Prós: "Nice food ans crew."
Contras: "Late boarding, big lines."
Contras: "Porquê colocam o ítem comida, se não há comida?"
Prós: "O atendimento da tripulação e o espaço das e entre as poltronas. Ressalto a destreza do piloto em nos tirar das turbulências."
Contras: "O encosto da minha poltrona não reclinou e o lanchinho é sempre o mesmo faz tempo."
Contras: "Avião operado pela taca Peru , antigo com duas poltronas da minha fileira quebrados não ficavam na posição vertical"
Prós: "Aviao novo com bom conforto."
Contras: "O voo atrasou mais de 1 hora por causa de somente 1 passageiro que tinha perdido o passaporte."
Prós: "Esse vôo foi perfeito, ocorreu apenas um pequeno atraso na saída de Bogotá, mas nada que afetasse a viagem."
Contras: "Tudo estava bom, nada a reclamar."
These types of planes have very small overheads bins. If you are not one of the first 25 on board, your folly bag goes gate checked.
Delta’s customer service is great! Due to blizzard my travel was affected, they took this into consideration and changed my flight over text support
Prós: "On time, clean and comfortable"
Prós: "Precautions taken appropriate"
Contras: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Prós: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Contras: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Prós: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Contras: "O espaço entre as poltronas"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Contras: "long delay in boarding"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Contras: "Superb service on board and at kiosk!"
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "Very friendly and professional."
Contras: "Better options in economy for food"
Contras: "Not having a delayed flight."
Prós: "The crew was great."
Contras: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Prós: "The crew was okay. Seat was uncomfortable. Fold down table was broken."
Contras: "Delayed several times. switched to a later flight hoping that flight would not be delayed. That flight was delayed. I had to sit on the plane for over an hour before we took off. Didn’t make it to Chattanooga until almost12 am. hoping to fly delta for next trip to Dominican Rep. but now I’m unsure"
Contras: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Prós: "Amazing service and F&B offered was wonderful"
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Passengers should have the option to ask for additional snacks."
Contras: "Atraso de mais se 6h."
Prós: "Hands down one of the best flights ever. Great seats, great leg room, amazing crew; I even met some good people on the flight. All around pleasing experience."
Contras: "My only complaint is the food. Some of the other airlines feed us real food, I want to pay for something a bit better. Still a great airline!"
Prós: "Yes, everything was comfortable and the individual screens with current movies kept the kids occupied with minimal interruptions!"
Contras: "Honestly, while it would always be nice to have a little more leg room. I would like to fly a little more conveniently though as the back of the legs near the knees always gets pressure and cause swelling. Some form of foot rest with a stand might alleviate some of the pressure and ankle swelling."
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Contras: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Contras: "Quick 30 minute flight"
Contras: "Crazy rough, fast landing but not boring!!!"
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Prós: "Great entertainment system."
Contras: "After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "Atendimento do balcão no embarque, qualidade dos serviços de bordo e as malas terem chegando corretamente. Muita pontualidade de horário."
Prós: "Convenience. Smooth ride. On time. Great staff."
Contras: "Flight delayed from Detroit. Closed door to Birmingham flight 20 minutes before schedule time. Rebooked me for Friday!"
Contras: "I checked bag at the gate voluntarily in advance and was able to board zone 1. However, when I got to my destination, I found that a large iten had been removed and was missing. The staff would not help locate or recover it."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Contras: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Check-in great, crew is very nice. Offer one of the two meal options without meat (vegetarian).
Made us go through security again at the gate after going through airport security and TSA to get to the gate. Wouldn’t allow us any water or to go use the bathroom while waiting at the gate unless we wanted to go through the security process again. So hot on the airplane and they wouldn’t adjust the temperature. I was burning up and couldn’t get enough water. Too cramped for that long of a flight. Airplane is designed for shorter distances. Un human conditions
Igual outra classe econômica de outra cia, porém nada de entretenimento, a comida quente estava espetacular.
Igual toda econômica das outras cias, porém, não tem nenhum entretenimento a bordo e uma comidinha excelente
Tudo muito bom inclusive alimentação.
Melhorar o conforto, entretenimento e comida
Pontualidade. Não comi no voo por isso não posso avaliar a comida.
Os aviões são pequenos e oferecem o básico, principalmente no voo entre Miami e Panamá, onde não tem USB pra carregar celular. Mas enfim, compensa o custo x beneficio.
O voo noturno da copa é muito ruim.
O atendimento na chegada foi muito ruim e a comida estava péssima.
Gostei da pontualidade dos voos.
Prós: "Everything was smooth. There were movies. Thw attendants were nice, we were offered food and drink but I declined, but it looked like my neighbors had a yummy looking burrito. The flight was not packed at all and there was a joyful baby and two joyful folks in the seats next to me."
Contras: "A tripulação poderia falar portugues."
Contras: "The airline forced my wife to check her carry on AND THEN LOST IT."
Prós: "Da comida"
Contras: "As poltronas, depois de 6h de vôo, pareciam feitas e pedra."
Contras: "My trip to lima was a beautiful flight. The staff was very profession."
Prós: "Crew was exceptionally nice and professional on this flight."
Contras: "They canceled the flight last minute and I had to spend the night and I missed work and a doctors appointment. I asked to be put on another flight and they told me to wait and when I asked again they said they couldn’t cuz the flight left. If they would have changed it in the first place then I woud"
Contras: "Check in is very poor in Panama airport"
Contras: "The fact that they completely lost my luggage and can't even tell us where it is or when it will arrive. In addition, they refused to have the luggage delivered to the hotel once it does arrive. Inept customer service"
Prós: "Amezing service"
Contras: "Great airline. Amazing service."
Prós: "Loved the leg room in the emergency seat row"
Contras: "Wider seats in economy"
Contras: "Too cold in plane - no blankets!"
Contras: "I called in advance and asked for a vegetarian meal. Then during the flight they said they were not told about it. Also, they was only one movie as entertainment. That should not be allowed on an international flight >5 hours long. Very disappointed."
Prós: "Os funcionários"
Contras: "Cadeiras apertadas."
Contras: "As cadeiras são muito apertadas."
Prós: "bom entrenimento, com filmes oscarizados em 2019. bom espaço para as pernas. serviço de bordo com jantar e lanche de boa qualudade."
Prós: "atendimento rápido. avião moderno, confortável e com bom espaço para as pernas, mesmo com meus 1,87m. e teve serviço de refeição, com jantar e lanche, diferentemente do vôo de ida que não teve jantar..."
Prós: "Very good experience and very good airlines"
Contras: "All is been very good"
Prós: "Como viajamos na saída de emergência, tivemos uma viagem excelente, com muito conforto. A tripulação foi de uma atenção super especial."
Contras: "Creio que o plano de refeições."
Prós: "I sat in row five so I had lots of like space, which is good since I’m 6‘6“ tall"
Prós: "Tripulação muito atenciosa"
Contras: "Pelo custo-benefício acho que esta ok"
Contras: "Como sempre, a tripulação da copa do voo panama/Guarulhos parece que está com salário atrasado! Sempre indispostos e sem educação!"
Prós: "Everything was just great best ever airline!!"
Contras: "Malas extraviadas e não encontrei ninguém para me ajudar!"
Prós: "A tripulação bem educada"
Contras: "Não tem um entretenimento p crianças . Sem espaço . N tem opção de comida ."
Prós: "O atendimento da tripulação"
Contras: "As cadeiras pouco reclinável , pouco espaço . E a comida também n gostei poucas opções"
Contras: "I had to call their reservation center three times in order to receive an electronic ticket. The last call at the checkin counter. I finally receive it 1 hr before ETD."
Contras: "O resto e mais do mesmo"
Prós: "Sair do avião"
Contras: "Calor no aviao, comida MUITO ruim, poltrona dura e pequena, sem acesso usb nem nada"
Prós: "Quando se fala em voo com conexão a expectativa geralmente é de algo muito cansativo. Não foi o caso. Equipe de check in muito prestativa e eficiente. Poltrona espaçosa com boa tela de entretenimento e USB funcionando. Isso faz diferença:) Vôo tranquilo e no horário."
Contras: "A parceria com Star Aliance Gold e superior precisa ficar mais clara. Parceria pra acumular milhas, mas não pra usar os benefícios de embarque. Sugiro um maior esclarecimento para o consumidor e para o time de terra."
Prós: "Outstanding customer service; complimentary food AND alcoholic beverages; on-time flights; great value!"
Contras: "Cabin temperature could hsve been cooler."
Prós: "They crew and food was Excellent."
Contras: "We have flown on for COPA flights and three including this one had departure delays. Also sitting in the back seat was not only extremely uncomfortable for a four hour flight but the fact that you could not recline on that row made it even worse. Finally it was hot there."
Contras: "Freezing flight with no blankets!!"
Prós: "the crew wAS very nice, the plane was very clean"
Contras: "the only nice thing to say about the food is that it was so bad i was happy there was so little and i didn't have to waste much. i went through hopes, including a fifteen minute phone call, to get the seat i wanted only to be assigned an awful seat in the back. one movie on a seven hour flight. lots of promos though. it is not a very good airline."
Prós: "I was pleasantly surprised at how new, and nice, the plane was. I appreciated the entertainment system and meals. The crew was super friendly and nice. It seemed that try actually enjoyed their job, which is refreshing to witness."
Prós: "Voo super tranquilo"
Contras: "Comida ruim e filmes ruins, sem tela individual"
Atendentes poderiam ser mais simpaticos A comida estava horrivel Demora para chegada das bagagens muito demorada,ainda mais sendo prioritaria
Friendly crew and no delays.
Better forget this airline in the next 12 months
NO ONE AND NOTHING gave me a notification or anything that I couldn’t fly to peru if my passport was within 6 months of expiring so I couldn’t even go. It’s ridiculous and I don’t think airlines should be allowing purchasing without having some system to check your passport information.
Latam was very accommodating the crew out of Peru was super helpful and kind
A experiência foi excelente porque optamos por fazer upgrade de classe e a viagem foi muito confortável.
Vôo tranquilo e dentro do tempo
Moved me to any seat away from the terrible parent next to me
Nada para reclamar. No quesito atendimento da Latam via telefone (SAC) sobre dúvidas da viagem fui excepcionalmente bem recebida. Fiquei muito feliz. Obrigada!!!
They didn’t give any food so I was starving in the end of flight and one of the flight attendants wasn’t polite with passengers.
Pediram pra despachar uma bagagem de mão e, chegando na cabine, as prateleiras de bagagens estavam vazias. Inaceitável.
The airline is terrible. They did not allow me to check in a bag ahead of time for my flight. I checked when I bought the ticket, I checked weeks before, I checked each day leading up to the day of my flight if I could add a checked bag and Latam kept telling me I had to do it at the airport when I check in. When I got to the airport they over charged me and told me I could have avoided the charge of $130 if I had paid ahead of time. When I explained that I tried and was told to do it at the airport, they gave me terrible excuses and pretty much told me too bad and robbed me of $130. I will never fly Latam again.
It will be better if Latam will love to tell us when they made changes in my itenary. I feel that my itenary was change to however they like instead of how we arrange when I purchase my ticket. I have two elder people with me and i did not like that we have to split to be able to get home. The counter people does not know how fix situation and don't understand reasons.we wanted to board the plabe together as we purchase the ticket. i dont know why my ticket was the itenary the same as when we left to Peru. I feel that what I choose was not acceptable that.my itenary could be change to however Latam wants to do. That is very not nice and not restpetful to my wishes. Please call us for an apology and maybe a refund for all that we have to go to. My bag is also not get the destinatiin to Jfk.
Tudo muito bem, tudo muito bom, Ressalvas: Não é possível servir chá de camomila no café da manhã. É um disparate. Tem que haver outras opções de chás. Aliás vocês poderiam voltar a disponibilizar aquele lanchinho da madrugada. Faz falta. Outra coisa: Vocês marcam nossos assentos, parece que por sorteio, sem respeitar a necessidade de cada um. Sou uma senhora de 80 anos com problemas nas pernas e levanto varias vezes durante o vôo. Preciso de uma poltrona no corredor. Simples assim. Não pode ser por sorteio Respeitem seus usuários que escolheram vocês dentre tantas companhias.
Cheguei com 1 hora de antecedência no aeroporto e me impediram de embarcar, alegando que as novas regras da ANAC pedem antecedência de duas horas.
Voo atrasado, tripulação omissa
Voltar a ter serviço de bordo, mais espaço entre as poltronas
No embarque deixaram os passageiros parados em fila dentro do finger com um calor absurdo.
Prós: "Pontualidade e cordialidade"
Contras: "Problemas de espaço, por conta do meu tamanho, mas nada demais"
Prós: "Tripulação excelente"
Contras: "Assentos achei muito compacto"
Prós: "Sim, tudo muito bom"
Contras: "Alimentação Nem água serviram"
Prós: "Assento desconfortavel"
Contras: "Assentos mais confortaveis"
Prós: "The crew"
Contras: "It was excellent for me"
Prós: "Crew cordiality"
Contras: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Contras: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."
Prós: "The crew was very professional and we the customers were very happy to have this team"
Contras: "None it was a great flight"
Prós: "Aeromoça educada e atenciosa"
Contras: "O overhead bin muito pequeno para a mala de mão, comida péssima, e no desembarque uma mala chegou rápido e a outra depois de mais de uma hora. Outro voo que chegou 40min depois já estava com malas entregues"
Prós: "Good seat space, comfortable, on time arrival"
Contras: "The food was ok, not great. The plane was Very cold!!!"
Contras: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Prós: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Contras: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Contras: "Companhia sem serviço de bordo. Cobra por tudo e com preços absurdos. Péssima companhia. O máximo que oferecem é uma água ."
Contras: "Espaço entre as poltronas"
Prós: "The worst flight in my life"
Prós: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Contras: "Turn the air on before you start boarding the flight."
Prós: "Flight on time Departure & arrival"
Contras: "Two seats in every set of rows"
Contras: "Full hour to drop our bags at ticketing. Otherwise great."
Prós: "O voo foi No horário previsto e o embarque foi rápido"
Contras: "O serviço de bordo"
Prós: "The early check in"
Contras: "Embarque pelo finger."
Prós: "Everything is amazing"
Prós: "Vôo bem tranquilo"
Prós: "Estou vivo!"
Contras: "Alimentação cara!"
Contras: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"