It would have been better if some food were served on the flight from Zurich to Athens.
Very pleasant crew. Clean, food choices were good
Prós: "10/10 would recommend.."
Contras: "Better choice of movies and classical music"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Contras: "More snacks maybe lackerli"
Prós: "Some of the best airplane food I’ve had."
Contras: "Seats are tiny and uncomfortable!"
Contras: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Contras: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Prós: "Cabin cleanliness isgood"
Contras: "Food is bad"
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Flight attendants were very understanding."
Contras: "I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for."
Contras: "Pleasant overall experience"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Prós: "Missed this flight because the first one was late"
Prós: "The service was outstanding!"
Contras: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Contras: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Contras: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Prós: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Contras: "Flight was 30 minutes late which made our connection very tight."
Prós: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Contras: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Contras: "The seats in coach plus and Bussines were terrible"
Prós: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Contras: "Nothing it was all great! Even music was playing while we waited on the plane."
Prós: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Contras: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Prós: "Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection."
Contras: "We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival."
Prós: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Prós: "Overall good"
Prós: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Contras: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "They served food! I have been on competitor flights that were twice as long and would have had to pay for every single beverage or food. In Swiss on a 50 minutes flight I got a complimentary chocolate, a crossaint and beverage service. Amazing. The crew also has been very helpful and friendly."
Contras: "Landing in Zürich has been the bumpiest landing I have ever had. I believe that is due to the location and weather conditions but felt like the pilots also did not exactly react the way it should have been."
Prós: "It was quick and the crew was really nice!"
Contras: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Prós: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Prós: "good service"
Contras: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Prós: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Contras: "Nothing to complain about"
Contras: "The bar between the seats is not going up all the way"
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
Better food more confortable seats.
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Voo atrasou uma hora para aguardar passageiros em conexão.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "This Transavia Airlines is not good at all."
Contras: "Many things cheaper does mean better."
Prós: "Absence of food"
Contras: "In flight service"
Contras: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Prós: "The plane size & comfort was excellent. The staff were very friendly"
Prós: "Usual faultless KLM experience"
Prós: "Fast boarding"
Contras: "Slow in refuelling, got us delayed for 40-"
Prós: "Pleasant crew. Appropriate and efficiently served snack."
Contras: "Boarding and disembarkation were slow."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "KLM STAFF WERE VERY PROFESSIONAL"
Contras: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Prós: "Food was great, enjoyed watching videos, staff very profession and friendly."
Contras: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Contras: "Crew members in Amsterdam were very rude and disrespectful"
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Contras: "The plane is so old..,"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "Refeições de alto nível"
Prós: "Crew was helpful and food was very good"
Contras: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "Just the cabin crew being nice"
Contras: "Punctuality KLM is always late"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Contras: "Turn the lights on early making it hard to sleep"
Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Prós: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Prós: "Entertainment options."
Contras: "Service was poor, seat did not recline, and the food was terrible."
Prós: "Smooth flight."
Contras: "Seat a little cramped."
Prós: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Contras: "Boarding could be better"
Contras: "Still waiting to board after missing this connection had to be booked on another airline"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Contras: "Can't think of anything."
Prós: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contras: "Cramped seating."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Prós: "Nice crew; clean plane; decent dinner"
Contras: "No entertainment system; insufficient knee space"
Prós: "Overall everything was ok."
Contras: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Prós: "Excellent very good"
Contras: "Everting so good ex"
Adorei a companhia é super recomendo
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Contras: "The food was not as usual."
Prós: "Good selection of movies."
Contras: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Contras: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Contras: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Contras: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Prós: "Tripulação excelente."
Prós: "The schedule and timing"
Contras: "The airport, some of the crew, the aircraft seats, the entertainment system"
Prós: "Entire trip was easy and comfortable."
Prós: "Tight seat, was moved out of exit row because of my age"
Contras: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Prós: "The cue lines per zone are a brilliant idea!"
Contras: "The flight delayed for 2xhours from Paris to Cincinnati"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Contras: "Better in flight entertainment"
Contras: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Prós: "Intranet meant I could watch movies on my iPad"
Contras: "Seats are very uncomfortable"
Prós: "Intranet wifi meant I could watch entertainment on my iPad"
Contras: "Seats are very uncomfortable"
Contras: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Prós: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Prós: "Good quality flight"
Contras: "But delayed and lost baggage"
Prós: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Prós: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Contras: "Not much legroom."
Prós: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Contras: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Contras: "No offer of snack with no egg in it."
Prós: "Crew was very nice and the plane was clean and comfortable"
Contras: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Prós: "Plane was comfortable and new."
Contras: "Nothing really."
Contras: "Please see comments above about this flight."
Prós: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Contras: "They were unfreindly and rude."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Only the cabin crew was good."
Contras: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Prós: "The airplane have great entertainment system. The cabin crew are very nice."
Prós: "Staff was nice"
Contras: "MD planes are old and not very comfortable."
Prós: "The inflight service"
Contras: "The 3 hours delay"
Prós: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Contras: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Narrow middle seat in Boeing 777 (10 abreast) instead of 9. Boarding one an a half hour late.
Equipe de embarque muito mal-educada. Processo de checagem de segurança muito desorganizado (culpa da TSA)
nao tem equipe de solo sufficient em Des Moines, estejam preparado para esperar no avião qdo chegar
Worst airline ever don’t travel with American Airlines
Prós: "The flight"
Contras: "I could’ve actually received headphones coming and going"
Prós: "Clean and comfortable"
Prós: "Crew was great."
Prós: "Staff was nice."
Contras: "Nothing really"
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Prós: "Delicious pretzels and sparkling water."
Contras: "Horrible at customer service and those travelers with no status."
Contras: "Sit with my actually girlfriend that I bought tickets with"
Contras: "Never made it to this flight, because my previous flight was cancelled"
Prós: "Great crew and good seat in Main Cabin Extra!"
Prós: "Lovely crew!"
Contras: "The landing was rough!"
Contras: "It was cramped; it wasn’t overcrowded."
Prós: "It was on time and efficient. Easy flight and I liked the announcements."
Contras: "Nothing everything was great!"
Contras: "Assento com defeito. Não reclinava nada. Voo atrasado. Confuso por causa do clima. Chegada além de atrasada, demora enorme no desembarque."
Contras: "O snack poderia ter sido melhor. E o assento poderia ser mais confortável"
Contras: "Again the layover was 16 hours-AWFUL."
Contras: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"
Contras: "Mais atenção no serviço de bordo"
Contras: "service, flight delayed over 2 hours, missed connections, missed a whole day in europe"
Prós: "Tripulação amável."
Contras: "Comida. Nunca vi tão ruim e limitada, e olha que viajo muito!"
Prós: "O assento e um pouco apertado !"
Contras: "Conforto nos assentos !"
Contras: "Nothing you could do, it was a maintenance issue."
Contras: "Food options were just snacks. On a 4 hour flight? What??"
Contras: "Não serviram lanche num voo de 6 h, só biscoito e suco e não tinha o que comprar! Esgotou antes de chegar no meu assento. Tripulação mal educada, o voo atrasou, turbulento quase o tempo todo. Não houve tempo habil pra comprar nada de lanche porque o voo de Los Angeles chegou em cima do embarque dele"
Prós: "Aeronave pequena porém é um voo rápido."
Contras: "Nada a declarar"
Prós: "Gostei do espaço entre os bancos, a tripulação foi atenciosa e tivemos um vôo tranquilo."
Contras: "Informação quanto ao embarque e tempo para isso não foi muito boa e a distância entre o check-in e o portão de embarque era bem distante."
Contras: "Tripulação barulhenta conversando e gritando em voo noturno . Não existia fones disponíveis"
Prós: "I could be rebooked on my initial flight and I arrived early in San Diego."
Contras: "I was rebooked on my initial flight but I had lost my seat and I landed at the end of the plane. It took ages to get out. I understand the situation, however."
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "Atendimento e atenção muito bom, principalmente os funcionários do aeroporto."
Contras: "A opção de comida vegetariana/vegana, o bife de soja e o arroz integral não tinham muito tempero."
Contras: "A menina que sentou ao meu lado estava com cigarro eletrônico e deu umas tragadas durante o vôo. Tinha apenas um comissário de bordo que não viu a fumaça que ela fazia. :("
Prós: "The fact that they re-booked without me having to contact customer service."
Contras: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Prós: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Prós: "Foi pontual e comida estava boa."
Contras: "Poltronas apertadas bem desconfortáveis. Não há entretenimento individual."
Contras: "Não tem entretimento individual a bordo e nem comida. Só biscoitos secos."
Contras: "As opções de menu não eram tão boas quanto o voo Aa950 ( Sao Paulo - New York) O aviao era um 767, que não possuia entretenimento indicidual. Alguns passageiros não respeitaram os demais, conversando auto ou utilizando a lanterna do celular. Os comissários não eram simpaticos"
Prós: "Realmente pontualidade foi o ponto chave para o sucesso do voo"
Contras: "Classe econômica é muito apertada, a meseniha de comida fica encostada no seu colo, qualquer movimento pode derrubar o alimento"
Prós: "Nada, mesmo pagando o que se paga em outras companhias para ir de Exec, a exec da American nada mais é do q uma econômica com mais espaço."
Prós: "The movies that were available were great! The flight was also very smooth! The flight attendants were very friendly!"
Contras: "I had a woman way too large for her seat crowd 6 inches into my seat which I paid extra for and she did not. She also had a baby which ended up with its head in my lap and she spills formula on me. My body was so contorted I couldn’t sleep the whole flight and it was a 14 hour flight. Dandy attendant tells the guy in the aisle seat That he was such a good passenger that if she had a metal she would give it to him. I’m sitting there like WTF I have only Peed once in 13 hours because the baby was in the bassinet sleeping and I didn’t want to disturb it. And the WiFi didn’t work"
Prós: "Aeronave limpa, nova e bem arrumada."
Contras: "O conforto da aeronave deixa a desejar. Alimentação não agrada. Muitas das telas de entretenimento não funcionavam."
Prós: "Check in em GRU foi tranquilo e rápido. O embarque correria tudo bem também, e a decolagem aconteceu no hora prevista. chegamos a Miami com antecedencia... tempo que foi perdido na imigração, que apesar de relativamente rápida, filas enormes e multidão de gente."
Contras: "Os lavatórios são sempre sujos, com mal cheiro e por vezes os materiais (sabonete, papéis...) acabam. Utilizá-los antes do pouso então é uma desafio. Para voos tão longos, as cias aéreas deveriam pesar em algum solução para manter o padrão de limpeza durante todo o voo, não somente no embarque."
Era um voo da TAP e acabamos por vir num avião da Companhia Highfly, com 1 hora de atraso. Num voo de 4 horas deram uma caixinha com uma sandes (uma fatia de queijo e de fiambre metido em 3 fatias de pão bimbo...) e uma fatia de salame de chocolate. Não tivemos nem café ou chá... muito fraquinho..
Ok. Just ok. But clean and on time
Embarque atrasou 40 minutos. Poderiam ter avisado, estávamos na Louge da TAP e ficamos na fila desde o horário previsto ( 22: 45) até 23:25. Gostamos do conforto, menu e atendimento da equipe. Vamos voltar a usar a executiva da TAP.
Better and greater selection of movies. Better food.
O embarcar foi muito fácil. Está companhia pelo menos oferece água aos passageiros, e tem outras bebidas para venda. Só é pena não ser possível entregar a mala para o porão antes de passar a segurança à saída de Lisboa.
Funcionários prestativos, bons filmes pra ver, boa comida também. A decolagem atrasou um pouco por conta da chuva, o que não foi culpa da companhia.
A simpatia na cara dos comissários de bordo poderia ser melhor.
The food and the crew is the best. I hope they keep the same way .
Prós: "Great customer service!"
Prós: "Amazing crew"
Contras: "Food was ok. Seat was crowded. Everything else was excellent."
Prós: "All services were very good."
Contras: "Overnight sleeping in extended seats in Business Class were cramped."
Prós: "Horrible service"
Contras: "Nasty people"
Prós: "Mesmo no check-in não é possível escolher os assentos sem pagar tarifa.Solicitamos refeição para criança e especial sem lactose para um adulto, contudo não foram entregues no aeronave. No desembarque no destino final não foi entregue o carrinho de bebe que entregamos no portão de embarque. Somente dois dias depois. Isso causou muitos transtornos."
Contras: "Opção de poder escolher assento fazendo check-in antecipado.Maior clareza para a solicitação de refeições especiais. Maior cuidado com itens entregues no portão de embarque, como carrinhos de bebe."
Prós: "Food was great, seat was amazing"
Contras: "Boarding was done by bus and it took too long and it want comfortable"
Contras: "Voo cancelado, sem aviso prévio"
Contras: "Melhorar o embarque, muito desorganizado"
Prós: "Muito amáveis, o avião cômodo ainda na classe econômica, bom serviço de bordo"
Prós: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Contras: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Prós: "Cordialidade da tripulação, aeronave nova é muito confotavel"
Contras: "Banheiros não dão conta quando o avião está lotado. Filas"
Prós: "Kind staff. We were served a very healthy snack which was also delicious. Flight was delayed due to fog in Porto but oh well! No big problema."
Contras: "No delays."
Prós: "Newer planes, good service"
Contras: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
Prós: "Voo confortável e bom entretenimento"
Contras: "Tirando um brasileiro que era comissário no voo, a equipe é muito mal humorada. Mesmo para o padrão de europeu."
Contras: "Ao menos fosse pontual, mas, ao contrário, atrasou uma hora e meia."
Contras: "O voo para o Porto foi cancelado por atraso e fui redirecionado diretamente para Madri"
Prós: "Space in the cabin"
Contras: "Language included"
Contras: "Coordination between connection flight"
Prós: "The crew was really good and attentive"
Contras: "The boarding was a little chaotic"
Contras: "sonho com um dia crianças menores de 4 ter local separado para viajar. Neste voo, mais uma vez, sempre tinha uma criança chorando. 80% do voo chorando. Um tremendo desrespeito com outros viajantes."
Prós: "A comida era boa"
Contras: "Atraso de uma hora, assentos do mais desconfortavel que existe"
Prós: "Tripulação ótima. Comida ótima. Entretenimento ótimo"
Prós: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Contras: "Flight was delayed which was out of their control"
Prós: "Plane was fairly modern inside with power sockets and usb sockets for each seat."
Contras: "Checkin was a total computer and staff failure. Checkin staff really bad and unhelpful Boarding was late. Mechanical delays over an hour. Late flight. Flight attendants forcing you to put bags under seat in front of you instead of overhead bin. Bad lunch. Some attendants poor attitudes."
Prós: "Tripulação simpatica"
Contras: "Poltronas reclináveis"
Contras: "The hot dish of meat and rice was not that great, the meat was hard and the rice not tasty."
Contras: "Não terem extraviado minha bagagem em um voo direto."
Contras: "Um atraso muito nenor"
Contras: "Nossa gostei muito ! Perfeito. a TAP estar de parabens Continue assim. Obrigado."
Contras: "The flight wad late becsuse of the immigration."
Contras: "Better service, comfy seats with recline and entertainment"
Prós: "Very on time, smooth take off and landing and friendly staff."
Contras: "Perhaps spirits offered other than just wine. And a vegetarian food option."
Contras: "Pouca experiência da tripulação"
Prós: "The entertainment choices were good. The hot meal was very good."
Contras: "We would have appreciated water being served between the meals; it was a very long time with nothing.The cold meal was just ok. We paid extra for our seats and were very disappointed at being stuck in the middle where it is difficult to move or get up. It would have been nice to be able to actually"
Prós: "Tripulação gentil. Comida boa para classe econômica. Assentos razoavelmente confortáveis."
Contras: "O sistema de entretenimento muito lento par aceitar os comandos. Embarque tenso devido greve dos aeroportuários em Lisboa."
Prós: "Rapidez no embarque."
Contras: "Atrasou a decolagem em 40 minutos e o sistema de entretenimento a bordo estava em pane."
Prós: "A comida era boa."
Contras: "A qualidade do pãozinho servido precisa melhorar."
Prós: "The crew were excellent during the flight."
Contras: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
Prós: "A tripulação é extremamente educada e o avião super confortável"
Contras: "Não foi oferecido nem água durante o vôo"