Os funcionários informaram que em função da alta demanda seria oferecido um voucher de $400 para que alguns passageiros deixassem para ir no próximo vôo, o que caracteriza uma falta de controle das vendas de passagens, por esse motivo demorou quase 1 hora para a decolagem. O vôo não tem TV. De resto foi tudo bem.
Igual outra classe econômica de outra cia, porém nada de entretenimento, a comida quente estava espetacular.
Igual toda econômica das outras cias, porém, não tem nenhum entretenimento a bordo e uma comidinha excelente
Tudo muito bom inclusive alimentação.
Em alguns trechos não havia tela disponível para assistir filmes.
Rever política de alimentação, entretenimento, tomada USB, e conforto
Melhorar o conforto, entretenimento e comida
Os aviões são pequenos e oferecem o básico, principalmente no voo entre Miami e Panamá, onde não tem USB pra carregar celular. Mas enfim, compensa o custo x beneficio.
O voo noturno da copa é muito ruim.
The Foam on my walked was broken during a Copa Flight
Prós: "Everything was smooth. There were movies. Thw attendants were nice, we were offered food and drink but I declined, but it looked like my neighbors had a yummy looking burrito. The flight was not packed at all and there was a joyful baby and two joyful folks in the seats next to me."
Prós: "A tripulação foi muito bem."
Contras: "O conforto para o pernoite poderia ser melhor."
Prós: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Contras: "Screen malfunctioned and kept asking for language during movie"
Prós: "Amazing crew"
Prós: "The crew offered water couple of times during the whole flight. There was no choice of food, only chicken, and I don’t eat chicken, so for dinner the crewmen offered extra salads, so I would have something to eating and advice to ask for special dietary for my flight back."
Contras: "There was not much entertainment. And just like the food, no choices of programs."
Prós: "Timing was good"
Contras: "Entertainment!!! Plane was old. No individual TV, no Wifi, no outlet to charge our phones. Was bored to death. My phone and my pc run out of battery and that's that... A plane during the day should have something!"
Prós: "Crew was pleasant. Food was good. Seats were comfortable."
Contras: "The flight was delayed about 40 minutes."
Prós: "I was ascended..."
Contras: "The entertainment options"
Prós: "I just enjoyed the flight, food, and professionalism!"
Contras: "The seats were a but uncomfortable."
Contras: "Hot pockets???!!!! Really????"
Prós: "Os funcionários"
Contras: "Cadeiras apertadas."
Contras: "As cadeiras são muito apertadas."
Prós: "bom entrenimento, com filmes oscarizados em 2019. bom espaço para as pernas. serviço de bordo com jantar e lanche de boa qualudade."
Prós: "It's nice to fly a real airline. Where a bag is included, overhead bins fit standard carry ons, the seats recline, if even just a short distance."
Contras: "That omelette at 3:30 in the morning was horrible. Even the sausage link tasted odd. Not bad if the only complaint is airline food though."
Prós: "Como viajamos na saída de emergência, tivemos uma viagem excelente, com muito conforto. A tripulação foi de uma atenção super especial."
Contras: "Creio que o plano de refeições."
Prós: "Everything was great"
Prós: "Very friendly stewardess"
Contras: "Food. More legroom."
Prós: "Pricing is very reasonable."
Prós: "Honestly nothing."
Contras: "Poor boarding process with no water or bathroom available after security at gate. Flight attendants were lazy. Did not provide drinks until 2 hours into the flight or good service. Additionally, did not tell kids playing on iPads with volume full blast to use headphones during take off and landing."
Prós: "apesar de ser um voo de 75 minutos, serviram lanche com bebida. tripulação muito simpatica. que diferença da tripulação internacional..."
Contras: "o atendimento em terra é muito ruim. depois que vc desembarca do voo internacional para fazer a conexão não tem ninguem para auxiliar os passageiros para onde, qual será o portao de embarque. o passageiro que se dane numa peregrinação... muito cansativo em um aeroporto grande como o de Tocumen."
Prós: "o atendimente em terra e a qualidade da aeronave, nova e bem espacosa."
Contras: "foi meu primeiro vôo intercontinental que nao houve serviço de jantar. apos 30 minutos de voo serviram um saquinho de snacks com bebida. e somente após 5 horas de vôo serviram algo que poderia ser o breakfast, se fosse mais saboroso. minha primeira experiência com a Copa que se tornou decepcionante."
Contras: "Excellent service!good trip!"
Contras: "Trying to print ticket for the flight was a problem"
Prós: "Schedule and boarding"
Contras: "Better food"
Prós: "Smooth flight Customer service"
Contras: "The food is not goof"
Contras: "New aircrafts, the chairs are falling apart n"
Contras: "Comida fraca, pouca reclinação das cadeiras, entretenimento fraco."
Prós: "A pontualidade da Copa é impressionante, pena que não vão muito além disso."
Contras: "A equipe de bordo foi muito simpática, mas a comida meia boca, entretenimiento de bordo inexistente com filmes antigos e uma péssima qualidade das telas, e isso. Business..."
Contras: "Not enoughbeverage I was almost dehydrated"
Contras: "Apesar de ser a capital do país, a Copa continua disponibilizando aviões em BSB sem entretenimento individual."
Prós: "A tripulação bem educada"
Contras: "Não tem um entretenimento p crianças . Sem espaço . N tem opção de comida ."
Prós: "O atendimento da tripulação"
Contras: "As cadeiras pouco reclinável , pouco espaço . E a comida também n gostei poucas opções"
Prós: "Everybody was extremely cordial"
Contras: "O resto e mais do mesmo"
Prós: "Sair do avião"
Contras: "Calor no aviao, comida MUITO ruim, poltrona dura e pequena, sem acesso usb nem nada"
Contras: "-When I left Punta Cana I had bought 3 rum bottles at the Duty Free. I was able to carry on board these bottles, but when I arrived at Panama the Copa crew informed me I had to check my liquor. I had to throw out everything from my backpack and place the bottles in it. Copa crew managed to break my bottles."
Prós: "Overall good."
Contras: "Food was not good, however service was great!"
demorou muito para chegar ao portão de desembarque. Desde que o avião pousou demorou 30 minutos para chegar ao portão de desembarque
Achei um absurdo que na conexão para Miami na Cidade do México ter que fazer imigração e passar por tudo , RX , mostrar testes covid etc . Péssimo ! Pelo Panamá é melhor vc não sai do setor de embarque na conexão .
Tripulação mais atenciosa
Com a Aeromexico nada tenho a dizer. Excelente viagem, atendimento. Com a Ibéria péssima comida.
Prós: "NOTHING. AEROMEXICO NEVER MORE. AEROMEXICO NUNCA MÁS."
Contras: "I just had the worst experience ever with Aeromexico. First, they refused to change my flight, even with me willing to pay any applicable extra-charges. So I went ahead and bought a second flight, from Mexico City to Tijuana. Then, when I arrived at the checkin counter, I was surprised with how unprofessional and disorganized the staff was: nobody was respecting social distance, several people were not wearing a face mask and nobody from the Aeromexico staff was asking them to do so. But the worst part was the fact that my new flight — supposed to leave at 13:05 (AM 176) — only took off at 19:15. We’re talking about a 6:30hr delay and NO SUPPORT from the staff at all during this almost 7 hours of waiting. No clear information, no alternatives, no solutions, nothing. To top it all, after delaying several hours, we finally boarded the aircraft and after 1 hour seating there, the pilot told us that Aeromexico had just told him that his first officer simply wasn’t there, and therefore we couldn’t take of. WHAT??????? We had to leave the plane for another hour or so and the show only came to a finale at 19:15hr when we finally boarded and took of to Tijuana. Anyway, I honestly think I should be reimbursed or at least have 10x, 15x more the miles this flight will give to me."
Contras: "Flight was delayed 2hrs."
Contras: "Podrían mejorar su espacio para equipaje de mano, arriba y debajo de los asientos"
Prós: "Friendly crew, but that is pretty normal for Aeroméxico and expected. Glad the seats had the flip up sides to keep ones sleeping head from falling too far to either side"
Contras: "A few more degrees of seat recline the meals could have been much better."
Prós: "A comida estava agradável e os filmes também!"
Contras: "Teria sido melhor se eu não ter tomado um banho de chá quente quando as comissárias passaram distribuindo e por algum motivo caiu um copo cheio de chá bem em cima de mim. Péssima experiência."
Contras: "No voo da cidade do México para Guadalajara perdi a conexão chegando no portão de embarque com 20 minutos de antecedência e o painel de voos indicando BOARDING. Não houve nenhum assistência da cia no deslocamento para a conexão e me fizeram pagar nova tarifa/nova passagem."
Prós: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Contras: "I am completely satisfied with my experience"
Prós: "A tripulação foi muito atenciosa. Também o espaço disponível foi maior do que o que vem sendo oferecido por outras empresas aéreas."
Contras: "Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City."
Contras: "Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake"
Contras: "O voo atrasou."
Contras: "Tripulação poderia ser mais simpática, poltrona estreita"
Contras: "To have us sit together"
Prós: "The large plane that I was on was great. Comfortable and a smooth ride. Movies were good. Drinks good."
Contras: "Food could be a little better."
Prós: "Educação da tripulação"
Contras: "Nem todos os filmes tem tradução para português. Não foi servido comida após o almoço (1hrs antes do pouso)"
Contras: "Comida muito ruim, Assentos muito apertados."
Prós: "Excellent flight. Aeromexico is great"
Prós: "The seats were a bit cramped, and didn't recline much, but they were okay. The attendants were nice."
Contras: "The lunch/dinner was kinda lame, but most airlines give you nothing these days, and the booze was free, and they gave you two rounds, so it was better than most."
Prós: "Chech in crew poor attitude"
Contras: "Better attitude"
Contras: "O tempo de espera entre as conexões"
Prós: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Contras: "Multiple delays and gate changes"
Contras: "Poltronas desconfortáveis."
Prós: "Boas informações e tripulação."
Contras: "Poltronas desconfortáveis."
Prós: "Todo estuvo excelente"
Contras: "Llego más temprano de lo que tenía que llegar"
Prós: "i coul not take the flight becuase this agency changed all my itinerary"
Contras: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Contras: "O Embarque foi super confuso. Chamaram duas vezes e depois mandaram todos sentarem de uma forma rude. O Voo atrasou quase uma hora."
Contras: "missing luggage for 2 days now. not Good!!!"
Contras: "missing luggage for 2 days now. not Good!!!"
Contras: "Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors"
Contras: "I thought I had paid for my bag only to arrive at the airport and be told it was not paid I had agreed to one price and was charged another and on top of that to have to pay baggage fees. I will not be using your service again nor recommending your site."
Prós: "A simpatia da tripulação fez com que uma viagem de 9 horas se torna-se um passeio agradável."
Contras: "Nada que pudesse atrapalhar a viagem"
Prós: "O tempo previsto é de 4 horas, mas foi bem mais rápido."
Contras: "Nada em especial"
Contras: "In general very poor customer service"
Prós: "Rapidez no embarque e desembarque. Muito rápido para pegar as malas"
Prós: "Atendimento a bordo"
Contras: "Wi-Fi não estava funcionando."
Prós: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Contras: "The stewardess was very rude and"
Prós: "Entertainment options"
Contras: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Prós: "The in flight crew was kind and helpful"
Contras: "The gate agent in New York was terrible. We didn’t get a drinks round on the way from Mexico City to New York."
Contras: "i have a 15 hour layover and was told i would need to collect my bag, but in mexico city they just said it would beon the next flight. praying it is."
Contras: "When i got to the airport they said i had the wrong passport so I couldn't go and i can't get a refund!!!!!!!!!! I didn't know that my card passport wasnt allowed I wouldn't have booked the trip. I'm very very upset. I took my vacation from work and didn't go on my vacation."
Prós: "Personal at the check in desks were very nice and helpful. Seats in the air craft were comfortable. Flight AM to JFK was great! I had 3 seats blankets and pillows to my self."
Contras: "That there was nothing ales but peanuts for a snack. I don't like peanuts. I understand that it was a 2hr flight, but I was tired and would of loved a blanket and they didn't have any. Flight AM to JFK again only one choice for breackfast, so I tried it, eggs w string beans and black beans. Did not like!!"
Contras: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."
Luggage lost, three days to give it back.
Equipe de embarque muito mal-educada. Processo de checagem de segurança muito desorganizado (culpa da TSA)
Prós: "Yes made sure mask was in place"
Prós: "Most people were so relaxed and pretty easy going about the whole thing"
Prós: "Pontualidade no embarque."
Contras: "Alimentação no voo"
Contras: "Everything was dandy!"
Prós: "Boa alimentação"
Contras: "Entretenimento a bordo"
Prós: "Staff was great. Very nice."
Contras: "We were 2 hours late. Missed our rental car. Sat on the tarmac for a very long time with no information."
Prós: "Flight was short"
Contras: "Could have not delayed the flight 3 times."
Contras: "Flight and crew scheduled on time, better service and compensation for wasted time."
Prós: "Quiet , comfortable cabin and crew was quick to board everyone"
Contras: "We did not board until 2 hours after original schedule"
Prós: "Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking"
Contras: "I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking"
Prós: "We didn’t crash and die. That’s the only positive."
Contras: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Contras: "You were out of earphones"
Prós: "We were allowed to board early with my father, who is disabled."
Contras: "Denver airport was a nightmare with my disabled father. We were given a “wheelchair” but no escort through a nightmarish security scene. Airport is terribly designed, lacking clear signage and navigation. TSA was a disaster and no one seemed remotely concerned about my father’s comfort or needs."
Contras: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Prós: "Flight attendants were very good."
Contras: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
Contras: "Checked baggage untimely, causing me to miss the train"
Contras: "We are delayed 7.5 hours dues to mechanical issues with our plane and told we would have to wait or book another flight the following day. American Airlines sucks!!!!"
Contras: "Mais atenção no serviço de bordo"
Contras: "Less boarding groups"
Contras: "A recepção no aeroporto extremamente inflexível"
Prós: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Contras: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Prós: "Not much"
Contras: "Seats that worked"
Contras: "Educação da aeromoça, má vontade . Cara sempre feia e até discutiu com uma moça que estava com 2 crianças"
Prós: "Muito boa tripulação"
Contras: "Não havia nenhum tripulante que falasse português em um voo para o Brasil."
Contras: "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."
Contras: "Não serviram lanche num voo de 6 h, só biscoito e suco e não tinha o que comprar! Esgotou antes de chegar no meu assento. Tripulação mal educada, o voo atrasou, turbulento quase o tempo todo. Não houve tempo habil pra comprar nada de lanche porque o voo de Los Angeles chegou em cima do embarque dele"
Prós: "Boarding was smooth."
Contras: "American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does."
Prós: "Aeronave pequena porém é um voo rápido."
Contras: "Nada a declarar"
Prós: "The crew was very friendly and accomodating."
Prós: "Gostei do espaço entre os bancos, a tripulação foi atenciosa e tivemos um vôo tranquilo."
Contras: "Informação quanto ao embarque e tempo para isso não foi muito boa e a distância entre o check-in e o portão de embarque era bem distante."
Contras: "Serviram apenas um pacote com 2 bolachas no cafe da manha"
Prós: "Pontual e hospitalidade no check in"
Contras: "Comida ruim no jantar, cafe da manha nao tinha nenhum tipo de proteina, somente croissant, fruta, suco e cafe. Comparando com a Air France, qualidade da comida foi bem inferior"
Prós: "A variedade de filmes e opções de entretenimento."
Contras: "O ritmo do serviço de jantar parecia atender mais o interesse da tripulação, para "se livrar" do trabalho e p[oder descansar, do que em oferecer um bom serviço aos clientes. A iluminação da aeronave também é apagada antes do término do jantar, aparentemente para acelerar a conclusão da atividade. Decepcionante."
Prós: "Equipe super atenciosa e simpática. Desde os funcionários do aeroporto até os do voo."
Contras: "Assentos na classe econômica um pouco apertado, deveria ter um encosto pros pés para tornar mais confortável."
Contras: "A menina que sentou ao meu lado estava com cigarro eletrônico e deu umas tragadas durante o vôo. Tinha apenas um comissário de bordo que não viu a fumaça que ela fazia. :("
Prós: "There was nothing to like about the way this sudden last minute cancellation was handled."
Contras: "I expected at least an offer of some kind of compensation for the inconvenience. it didn’t and hasn’t happened thus far."
Prós: "A AA está com aviões reformados e peguei um 787 Dreamliner de LAX para GRU, na saída de emergência. A poltrona é bem confortável, os banheiros estiveram surpreendente limpos até o final e os horários foram respeitados."
Contras: "O atendimento das FAs foi daquela secura habitual, a comida era um lixo de chicken or pasta usual e o entretenimento conta com nos filmes, mas leve seu fone de ouvido porque o que eles entregam é ruim de doer."
Contras: "The crew was a little late"
Contras: "Houve, segundo informações, problema mecânico da aeronave que motivou a permanência de todos dentro da aeronave do horário do embarque (antes das 20 até próximo a meia noite. No dia seguinte o mesmo vôo previsto para 15:30 acabou saindo na madrugada do outro dia."
Prós: "Crew was nice."
Contras: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
Contras: "90 mins late leaving LA caused us to miss connection from Brisbane to Darwin now delayed additional 12 hrs. LA Qantas rep lied and said every 2 hrs there were flights from Brisbane to Darwin and not to worry. Truth is only one per day."
Prós: "Janela do avião com gradiente de abertura"
Contras: "Demora no raio x no terminal 4 em LAX"
Contras: "Não tem entretimento individual a bordo e nem comida. Só biscoitos secos."
Prós: "Tripulação muito fofa. Conforto ok. Entretenimento muito bom."
Contras: "Comida sempre nada demais - poderiam melhorar muito. Problema no check-in - cheguei com uma mala de 27 kg e disseram que agora para o Brasil é 23 kg. Mencionei que sabia lógico disso, mas que tinha lido na noite anterior minha reserva da American e dizia que era de 32 kg. Eu disse que teria que seguir o que estava falando e eles nem quiseram ler o email que a própria American me enviou. No final a passagem tinha sido emitida em novembro e podia ser uma de 32 kg."
The flight attendants were knowledgeable and informative. Our incoming flight was delayed due to snow and ice. Once we were aboard the flight from Denver to Detroit, the pilot informed us that we needed to go to de-icing prior to lift off. He led us to believe that it would only delay our trip by 10-15 minutes. We sat on tarmac for one hour prior to lift off. I definitely appreciate the safety process of de-icing but I wish the pilot had given a more realistic estimate of time of departure.
A classe econômica premium é muito confortável. A fila para despacho das malas estava enorme e muito demorada, mesmo para quem já tinha feito o check-in.
Prós: "Fast flight Had a whole row to myself Distancing was good"
Contras: "People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had"
Prós: "Padrão adequado dos equipamentos e funcionários"
Contras: "Pontualidade e serviço de bordo pago ( pizza muito ruim)"
Contras: "Food had little taste. Movies were not that current and selection was sparse"
Contras: "Deram fones de ouvido com 1hora de voo. Os assentos eram muito apertados. Comida ruim."
Prós: "A tripulação foi muito atenciosa e resolveram o problema da minha comida com muita rapidez."
Contras: "A comida é péssima, sem gosto e ainda veio queimada. As opções de filmes são limitadas. O assento é desconfortável, reclina pouco e eu senti nas costas todas as vezes que o passageiro de trás se mexia."
Prós: "Atrndimento e atenção da equipe"
Contras: "A comida completamente sem gosto O café da manhã foi regular"
Contras: "A better snack option would be appreciated"
Prós: "Crew is very friendly and helpful. Leg space is bigger than other flights."
Contras: "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
Prós: "Do embarque"
Contras: "A tripulação nao e boa"
Contras: "Completa falta de compromisso da companhia com horário dos vôos"
Contras: "Descaso com o cumprimento de horário de voo. É impossível fazer um compromisso contando com a pontualidade da companhia aérea para saída e chegada de seus vôos."
Prós: "Boa variedade de filmes"
Contras: "Pouco espaço e cadeira um pouco desconfortável, mas ok por ser um voo curto"
Prós: "Cordialidade do atendimento"
Contras: "Atraso no voo mais de 30 minutos"
Contras: "Não tem alimentação em um voo de 4:00 horas."
Prós: "Cabin crew were terrific!"
Contras: "The unfortunate delay of our flight. And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content."
Contras: "Fila Check in"
Prós: "very nice crew"
Contras: "plane was too small and there was 1.5 hour delay departing"
Prós: "The flight boarded quickly and even though we were at the back of the line there was still overhead bin space for our carry on luggage. The in-flight entertainment worked well on our iPads (no need to rent one) and the stewards always had smiles on their faces. The flight left on time and landed a few minutes early which is a bonus when you are on vacation."
Contras: "A comida, frango cozido e vegetais sem sabor. Massa sem molho. O pão estava gelado no café da manhã. Alimentos sem sabor, cardápios muito ruins."
Prós: "regular flight"
Contras: "did not appreciate the 2 hr delay"
Contras: "Comida não estava legal. Entretenimento sem filmes com legenda em português."
Prós: "Embarque e os funcionários"
Prós: "Not much. Crew was good but that is about it."
Contras: "Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment."
Prós: "Conforto , entretenimento e atenção da equipe de bordo."
Contras: "A refeição que é servida na volta deixa muito a desejar. Já as refeições de ida Gru_Yyz é muito melhor."
Prós: "The full experience"
Prós: "Good boarding.Easy check in."
Contras: "Food! Not appealing. Did not eat more than a few bites."
Prós: "1 stewardess was great"
Contras: "Flights were delayed. Did not check boarding passes which was scary."
Prós: "Gostei de sermos os dois únicos passageiros do voo de Toronto para Rochester, num jato com capacidade para 48."
Contras: "No check in em Rochester a atendente colocou duas pessoas que viajam juntas em fileiras separadas. O avião que nos levou de Rochester para Toronto era alem de muito pequeno, velho e sujo o que causa preocupação com a segurança."
Prós: "Actually, everything was perfect."
Contras: "I don't have any complaints at all. Except a ticket agent who tried 2 give me hard time, fortunately I handled the issue. After all, everything was well done."
Contras: "Avião pequeno, poltronas desconfortáveis, auto falante em cima das poltronas com volume muito alto. No embarque, não havia informações do vôo nos painéis dentro da sala de embarque, nem mesmo no próprio portão de embarque. Foi necessário confirmar pessoalmente com um atendente da companhia se o local estava correto"
Prós: "The flight crew were helpful and friendly"
Contras: "I was forced to miss my second flight because the first airplane malfunctioned"
Contras: "dinner menu (chicken was tasteless)."
Prós: "The aircraft, the crew"
Contras: "Films have to be more updated"
Contras: "Rather than notify the passengers that our flight would be delayed prior to our arrival at the airport, we waited at the gate for several hours."
Contras: "Flight was cancelled due to weather where the arriving plane was coming from. Apparently no other planes or crew were available to fill in. Interestingly, my daughter in Minneapolis knew before we did that our flight was cancelled. Poor communication. My son who was traveling with me was able to get help from Fatima on the "white phone". She got us to Winnipeg on a midnight flight and we then booked a $1400 Delta flight to Minneapolis from there. We needed to be there by 10 am to attend the legal adoption ceremony of my daughter's infant son. It was very close but we made it. Sorry to say but flying is no longer a pleasurable, exciting experience. Janet Davis"
Contras: "Our direct flight to Montreal was canceled due to mechanical issues. The rebooking process was discombobulating and we ended up arriving at our destination after the rerouting that was stressful and ensured that we lost a whole day of our vacation time. Our flight back the entertainment system in our seats did not function."
Prós: "put us up in decent hotels gave food vouchers the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Contras: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They rebooked everyone on new flights, but it took an extra stop in Toronto before getting us to Montreal. Once it was rebooked for the morning, it took off a little late. Plus the pretzels they gave us were stale. This was the first of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers."
Contras: "The entertainment system was down for 45 minutes on the flight from toronto to vancouver, and the air crew didn't seem to be bothered by it until many people complained / asked to move."
Prós: "I have limited mobility and I was very well taken care of by the crew."
Contras: "flught was fine."
Prós: "I had an aisle seat"
Contras: "The plane sat on the runway in Denver for over an hour because they couldn't figure out their furling situation. Many people nearly missed connections because of this. The crew never let us get up to go to the bathroom on an international flight because of some small turbulence."
Contras: "No wifi and i paid for it"
Prós: "Nothing! Unpleasant unhelpful crew at gate, no better onboard, absolutely moist cramped seating ever! Disorganized and late- boarding, departing, waited to disembark at arrival, 25 min before first bag off baggage......dreadful no one cares"
Contras: "Thank you for choosing Air Canada- smiles and goodbyes- where's all that Before you leave? They treat you like problem cattle to be dealt with, you're anonymous and valueless until you leave then they look at you and thank you?! Missing sincerity And service!"
Prós: "Onboard attendants were pleasant"
Contras: "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"