Adorei a companhia é super recomendo
Boarding and online chkin was very good, food was not to the expectations.
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Prós: "La ponctualité."
Contras: "Variété des boissons proposées."
Contras: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Prós: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Contras: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Prós: "Very friendly crew"
Contras: "In-flight system had some errors"
Contras: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Contras: "tout est à revoir !"
Prós: "The bread was fresh and food better than other times"
Contras: "Crew is always aggressive and unfriendly"
Prós: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Contras: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Contras: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Prós: "Tripulação excelente."
Contras: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Prós: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Contras: "See previous"
Contras: "Boarding clusterf..."
Prós: "Not being charged for my first bag of luggage"
Prós: "Amazing crews!"
Contras: "Great experience"
Prós: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Contras: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Contras: "Boarding at CDG was awfully slow"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Crew was very nice. Food was good and tasty."
Contras: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Prós: "Food was ok."
Contras: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Prós: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Contras: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Prós: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Contras: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Prós: "Good selection of movies"
Prós: "Very quiet"
Contras: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Contras: "My luggage was lost in Paris. Now I need to wait still."
Prós: "25 min ahead schedule!!!"
Contras: "Cabin space, too narrow rows."
Prós: "Food has improved a lot on business class. Meals are more creative."
Contras: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Prós: "Boarding for BUsiness class was fine. Seating was cramped."
Contras: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Prós: "Flight attendant was very nice."
Contras: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Contras: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Prós: "Todo muy bien Volvería a viajar con ellos."
Prós: "This is what happens when you get roped in by a low price."
Contras: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Prós: "Nice food Right in time Police and customs formalities easy"
Contras: "Poor comfort in business class No entertainment at all"
Prós: "The check in process was much better in the CFG airport than SFO. Very organized."
Contras: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Unable to bring carryon onto the plane. Made us check
Nunca mais TAP! Atendimento absurdo! Cancelamento, atrasos, filas intermináveis, remarcação de voos diretos em voos com várias conexões. Definitivamente, nunca mais!
Caos no embarque, mais uma vez atrasado, sem separação por zonas de embarque e com grande confusão Pessoal de cabina cortêz e educado mas não poderei dizer que simpatico (pelo menos no meu caso pessoal).
The flight was five hours delayed. The airline either told us nothing or told us lies. Then after 5 hours the flight was cancelled. We got our own hotel. The next morning we waited on a line for 3.5 hours to get our bags, and when we finally got to the front of the line they told us to come back in 4 hours.
Não apanhei o voo devido a atraso no primeiro
O embarcar foi muito fácil. Está companhia pelo menos oferece água aos passageiros, e tem outras bebidas para venda. Só é pena não ser possível entregar a mala para o porão antes de passar a segurança à saída de Lisboa.
I didn’t like the ride with the bus to get to the terminal on the flight in Europe Crew was really nice
Embarque poderia ser mais organizado. As pessoas poderiam ser orientadas desde o checkin a como proceder durante o embarque, para evitar aglomerações, e esperas de pé em fila.
Atraso significativo, mais de uma hora. Não é servida qualquer refeição a bordo, apenas oferecem uma miniatura de chocolate.
Não gostei muito do tratamento recebido pela tripulação. Os achei sem paciência, pouco atenciosos… esperava muito mais. Exemplo: chamei para pedir uma água e não vi que tinha outra garrafinha ali ao meu lado. O rapaz me mostrou, sem paciência e foi logo saindo, sem perguntar se ainda assim eu gostaria que ele trouxesse mais (poderia ser o caso). Depois chamei novamente para pedir snacks e a moça logo me interrompeu dizendo que já iam servir a comida e se retirou… sem perguntar de ainda assim eu queria que trouxessem o snack. Deveria ficar a meu critério, não? Todas as vezes que uma das tripulantes passava ela embarrava no meu cobertor e poltrona, me acordando (sendo que havia espaço suficiente). E o que mais me incomodou: todas as vezes que passavam por mim, mexiam na televisão e colocavam na posição padrão, tirando da posição que eu estava assistindo. Sem pe perguntar antes e não era nem decolagem nem pouso, mas no meio do vôo.
considerei um absurdo que passageiros da classe executiva que pagam muito mais caro, serem tratados exatamente como os que compraram classe econômica, NÃO teve fila para classe executiva, nos colocaram no último assento do avião e mesmo pagando quase U$ 6 mil dólares o tratamento foi o mesmo de quem pagou U$ 400 dólares ... vou compartilhar com todas as minhas redes sociais ...
Lisbon Airport is the worst in EU, for sure.
A simpatia na cara dos comissários de bordo poderia ser melhor.
Comfortable aircraft, clean facilities and friendly staff.
Contras: "Meu vôo foi cancelado por conta da pandemia e 6 meses depois ainda não recebi meu voucher para fazer outro vôo. Atendimento é péssimo. Me sinto lesada pela TAP."
Prós: "Tripulação, aeronave, conforto"
Contras: "Atendimento telefônico da TAP; sinalização no aeroporto em Lisboa."
Contras: "O uso de mascara não foi obrigatório"
Prós: "The entertainment was ok."
Contras: "Everything else was terrible. From check-in to boarding to flight."
Prós: "Service and comfort."
Contras: "It would be nice if both flights had vegetarian snacks and food options to accommodate this population of passengers. If 2 types of meals sre generally offered, it would be nice if both are not meat options, and one vegetarian."
Prós: "Tap was great for the long flight"
Prós: "We upgraded to first class and everything was perfect!!"
Contras: "It was a very old plane with two movie options that were just running from the start of the flight on a scratchy screen."
Contras: "Melhorar o embarque, muito desorganizado"
Prós: "O atendimento da tripulação e o conforto do nosso assento"
Contras: "Oferecer o início do embarque às prioridades por lei e não à categoria premium."
Prós: "Only the on board crew lived up to Tap's normal standard"
Contras: "Boarding chaotic in Copenhagen. Food very poor this time"
Prós: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Contras: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."
Prós: "Food was ok"
Contras: "Worst accommodations for baggage on a international flight in my opinion.Pay for a bag is the best advice in my opinion this airline barley lets you bring anything with. Disgusting plane it was so dirty I took a shower after this flight and the amount of dust in the air was visible terrible"
Contras: "Ao menos fosse pontual, mas, ao contrário, atrasou uma hora e meia."
Prós: "Smooth boarding, good vegetarian food options, helpful and friendly staff, and more legroom than my previous flight."
Contras: "No entertainment"
Prós: "Tripulação muito simpática"
Contras: "Atraso de uma hora"
Prós: "Nada de extraordinário para elogiar."
Contras: "O voo partiu com mais de 1 hora e meia de atraso e o serviço de bordo poderia ser melhor. Tive fome durante o voo. E os comissários de bordo poderiam ser mais gentis."
Prós: "The crew"
Contras: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Prós: "Tripulação muito atenciosa. Conforto da cadeira médio"
Contras: "Embarque em Lisboa"
Contras: "Um atraso muito nenor"
Prós: "A limpeza da aeronave"
Contras: "A comida é pouca, muito pouca."
Prós: "Very efficient and competent crew. Very much like the A330 plane."
Contras: "On our flight from Lisbon to Paris Orly the baggage took two hours become it was delivered. We were later told the baggage crew forgot some of the bags."
Prós: "It was on time."
Contras: "90 euro per bag!!!! Outrageous. Never again TAP."
Prós: "The crew was nice in the cabin."
Contras: "The Check in people were insanely rude. They made me pay 50 Euro for my carryon. The size was fine but it weighed more than 7 kilo. There was no problem outbound and plenty of people had bigger carryons"
Prós: "A tripulação era competente e simpática!"
Contras: "Aeroporto sem meios de embarque"
Prós: "super friendly crew. attentive and cordial"
Contras: "wine only, no other alcohol"
Prós: "Rapidez no embarque."
Contras: "Atrasou a decolagem em 40 minutos e o sistema de entretenimento a bordo estava em pane."
Prós: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Contras: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."
Contras: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Prós: "Aeronave confortável"
Contras: "Entretenimento nulo, péssimo Tripulação não muito gentil"
Contras: "Largas colas en el control de pasaporte, en el control de seguridad y vuelo retrasado casi 2 horas"