They changed the date of my flight without telling me and then were kind of cruel about it when I asked what happened. I had to spend an extra day in Buenos Aires and go back to the airport the next day. I had scheduled a hostel in my destination and the hostel wasn't able to change my reservation but they charged me for the night anyway. I ended up camping in El Calafate, where it was very cold and rained all night.
Organized boarding process. Clean plane
Food. Service slow
Left on time, arrived on time. Not a lot of unnecessary announcements so I could try to sleep.
Very tight seating. Seat B - in the middle of a row - left me very little room for my arms.
The only thing I liked was that they eventually got us to El Calafate
What didn't I like? Everything else. I fly 150000 miles a year and have never had an experience like this. Aerolineas went on strike the morning of our flight and canceled it. Ok, strikes are terrible, but they happen. However, we then had to spend NINE HOURS waiting in line at the airport. Aerolineas refused to talk to us over the phone, saying we had to call the agency. Kayak and FlightNetwork tried to call Aerolineas, who then said they wouldn't help and we could only solve it at the airport. Hence the nine hours. They eventually rebooked us on a flight the next morning, out of the other airport in Buenos Aires. Again, I get it, flights were full with the cancellations. But the run-around was appalling, and they didn't pay for our hotel (why on earth not? We had to spend an extra night and it was ENTIRELY THEIR FAULT) or the $100 of cabs back into the city and then out the next morning. Absolutely appalling customer service. Never again. And honestly, never again through Kayak either.
Smooth and on time flight. Food was lacking considering 6am departure.
Food was lacking considering 6am departure
|Duração média do voo||3h 19m|
|Chegada a||El Calafate|
|Partida de||Buenos Aires|
|Preço do voo||R$ 586|
|Companhias aéreas||Companhia secreta, Aerolineas Argentinas|
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