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Contras: "Just the entertainment. Movies could be slightly better not a critic just a suggestion"

Contras: "Food was a little underwhelming for First Class."

Contras: "Service desk personnel at the gate were very helpful and attentive. The plane was only 1/2-2/3 full, which made boarding quicker. The food was tasty and coffee was great! We were also offered juice twice during the flight. Bathrooms were clean. Since the plane wasn't full, they weren't dirty even at the end of the flight. I brought my own headphones, but the stewards provided them if you need them. My one big complaint was that our seats did not recline, thus making any kind of shut-eye near impossible. Our plane left and hour late, but the pilots stepped on the gas and we got in on time!"

Prós: "Awfull!!"

Prós: "Nada. Assento não reclinava"
Contras: "Confirto"

Contras: "Boarding"

Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"

Prós: "Tudo foi bom"

Contras: "As refeições."

Prós: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Contras: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."

Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"

Prós: "The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey."

Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."

Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"

Prós: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Contras: "The boarding process is poorly controlled and kind of unpleasant"

Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."

Contras: "Temperatura da cabine muito fria durante todo o voo"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."

Contras: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."

Contras: "Seats and space are just too small."

Prós: "Comfortable seats"
Contras: "The raisin muffin was very old"

Contras: "Getting through security in Munich was a nightmare and I almost didn't make this flight. Luckily i had a friend that asked them to hold the plane but there seemed to be no communication that people from other flights were delayed getting to the gate. Very frustrating."

Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."

Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"

Prós: "Nada"
Contras: "Comida e espaço da aeronave"

Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."

Prós: "Friendly cabin crew."

Prós: "Everything"
Contras: "It was great experience with them"

Prós: "Very nice staff. Excellent entertainment options and food!"
Contras: "Arm room was a bit cramped."

Prós: "Great business class seats. Plenty of room and comfortable."

Contras: "Sem entretenimento a bordo"

Contras: "Demora na retirada de bagagens"

Prós: "Food and boarding"
Contras: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"

Prós: "Loved premium economy and great crew."
Contras: "Food was mediocre at best. For both meals food served did not match menu. Chicken at dinner was supposed to be thighs but were breasts. Omelette at breakfast was supposed to be with spinach and grilled tomatoes. No spinach and no tomatoes; only peppers and onions."

Contras: "Pretty good. Great crew."

Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."

Contras: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."

Prós: "Crew"
Contras: "Packed flight. LH seats are narrow and the front porch is not extensible enough. Hard to place books and newspapers. Film selection so so."

Prós: "Fast boarding."
Contras: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."

Prós: "Nice plane, efficient boarding and very attentive crew. There’s plenty of entertainment options and free win with dinner."
Contras: "Everything was great. No complaints."

Prós: "Flight was good, comfort was good. Crew was not very friendly."
Contras: "The food on Lufthansa flights is getting worse and worse."

Contras: "boarding was late and chaotic and no apology from the airline"

Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."

Prós: "The flight is flawless."
Contras: "The business lounge and the shopping options at terminal C in Frankfurt are really poor when comparing to other areas on the same airport."

Contras: "Lufthansa has to upgrade the plane on this flight. The business class comfort is not suitable for a 4+ hours flight. Not at all."

Prós: "Pontualidade e facilidade no embarque."
Contras: "O espaço entre assentos é muito pequeno, fiquei espremido durante a viagem. As telas de Led de entretenimento são muito ruins, forçando as pessoas a baterem o dedo no touchscreen e balançarem a poltrona alheia."

Prós: "One of the crew members was very nice. She made an effort and acknowledged my kids. The rest of the crew wasn't friendly."
Contras: "We were literally the last ones to get food. My child didn't actually get a meal. The only option left was fish, we do not eat fish. Our bag didn't make it. We were assured it will be delivered same day. It wasn't. It was Christmas and we had to drive to another airport to get it otherwise we would have been left without the luggage for the entire holidays, our gifts were in it. We had to spent time away from our family and drive 2plus hours to get the bag."

Contras: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Prós: "The plane size & comfort was excellent. The staff were very friendly"
Contras: "N/A"

Contras: "Klm is the best, even on a 40min they served small breakfast."

Contras: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Contras: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Prós: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contras: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"

Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."

Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."

Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."

Prós: "Nada."
Contras: "Tudo tem que ser melhorado"

Prós: "Newer plane, crew was amazing, seats were adjustable"

Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."

Prós: "Comfortable seat, great crew."
Contras: "Flight delayed, no USB port and no entertainment"

Prós: "Refeições de alto nível"

Prós: "Friendly crew"
Contras: "KLM lost one piece of my luggage"

Prós: "Service is awesome. Food is great."
Contras: "People with short connection are affected by the 15 to 25 minutes delay."

Contras: "Acomodação na área econômica, espaço entre as poltronas."

Contras: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Prós: "Filmes à disposição"
Contras: "Comida"

Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."

Prós: "The flight was smooth, the service was friendly, and the food with plentiful."
Contras: "Too much activity in the cabin during the flight."

Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"

Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"

Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"

Contras: "The flight was cancelled and had to be rerouted on United Airlines."

Prós: "The flight arrived a few minutes early."
Contras: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Prós: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Contras: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Contras: "lost baggage"

Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"

Contras: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Prós: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Contras: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Contras: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Prós: "Tripulação"

Prós: "Very friendly and helpful crew."

Prós: "Arrieved on time!"
Contras: "Dem entretenimento"

Contras: "Ter que caminhar muito no chegada ao Galeão"

Prós: "Flying with KLM is a pleasure"

Prós: "Efficient crew"
Contras: "Long, slow line at check in. Not many new movies or tv shows"

Prós: "kLM staff was great."

Contras: "Flight departed 35 minutes late"

Prós: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Prós: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Prós: "Everything is top notch for an airline company."
Contras: "Nothing.... I enjoyed every moment of the flight."

Prós: "Wifi on Board"
Contras: "Nothing"

Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"

Contras: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Prós: "Left ontime and service was excellent."

Prós: "Food was just fine, movie selection very good"
Contras: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Prós: "Atendimento e alimentação"
Contras: "Nada a mencionar"

Prós: "Great crew"
Contras: "Very old entertainment system"

Contras: "A alimentação fornecida não permitiu opção para todos a bordo, além de apresentar cardápio pouco atrativo."

Prós: "Limpeza dos toaletes."
Contras: "A comida servida a bordo."

Prós: "Nao viajarmos, o voo foi cancellando sem avisar fui fazer o chekin e fiquei sapendo. Tive que comprar outra passagem pela Tam que custom muito cara devido a data estar muito em cima.um horror!"
Contras: "Tudo, inclusive me idenizarem pelos transtornos psicologicos e gastos desnecessario de muito dinheiro"

Prós: "A tripulação, particularmente a Sra. Betina, é a mais simpática e prestativa tripulação que já vi. Vinhos excelentes, servidos a vontade mesmo na classeeconômica. Os assentos são bastantes confortáveis. O pouso também foi perfeito."
Contras: "Só faltou servir o café, junto com a refeição da manhã"

Contras: "Please provide enough blankets. The canin was cold!!!"

Prós: "Smooth flight without event. On time landing. Efficient deplaning."
Contras: "Newer plane. Seats , entertainment, cabin crew."

Contras: "As opções de entretenimento e cadeiras mais confortáveis."

Prós: "Tripulação atenciosa e solidária"
Contras: "Procedimento de embarque respeitando os grupos para acessar a aeronave"

Prós: "Serviço de bordo comida"
Contras: "Assento com encosto de cabeça... horrivel"

Prós: "Yes but when you offer a blanket deliver a blanket :)"
Contras: "When you offer a blanket or to heat up the food follow through :)"

Contras: "Demora en el despegue"

Prós: "A atenção e cordialidade da BA é demais."
Contras: "Nada a dizee"

Prós: "It left when I needed it to"
Contras: "Price. Crazy business fare for a very tight uncomfortable coach seat. No entertainment. Food was pretty awful."

Prós: "Uma verdadeira lata de sardinha"
Contras: "O tratamento pois depois de um atraso na decolagem de mais de uma hora dentro do avião, não serviram nem um copo de água ."

Contras: "Verdadeira lata de sardinha"

Contras: "Voces me venderam uma passagem as 9:47. Eu tinha apenas 3min para fazer meu checkin pois encerrava as 9:50. Não consegui, perdi o voo e o dinheiro. Palhaçada, irei entrar na justiça. Deviam alertar ou bloquear as vendas faltando pouco tempo para o checkout."

Prós: "Vôo saiu no horário, tudo muito bom."

Contras: "Cadeiras da Business"

Prós: "Tripulação muito atenciosa."
Contras: "A distância entre os assentos. Muito apertado."

Contras: "Tasteless food."

Contras: "Have to pay for everything even soda and snacks"

Contras: "O prato que escolhi, disponível no menu, não estava disponível no vôo."

Prós: "Spacious not over crowded smooth flight British Airways was great! Very attentive flight attendants."
Contras: "Chicago O'Hare was a mess as far as making connections. There was no signage and the airport attendants did not offer any assistance."

Prós: "The A380"
Contras: "Two kids in front of us screamed throughout flight No sleep possible"

Prós: "Pontualidade, espaço entre as poltronas."
Contras: "Ter que comprar a água"

Prós: "Tripulação"
Contras: "Atraso de mais de 1 hora"

Contras: "No USB or power outlets. Very small screens for the entertainment. Definitely, not up to par for a long international flight."

Prós: "Nada!"
Contras: "Estava na executiva e tinha cadeiras com tv quebradas, passageiros sendo removidos para econômica para chefe de cabine dormir, não tinham todas as opções do cardápio , vinho acabou , tripulação mal educada"

Prós: "São pontuais"
Contras: "Não servem nem uma água para vc beber, única aviação que não servem 1 lanche, nunca vi isso! Eles vendem alimentos, só vendem, não oferece nem água! Um absurdo!"

Prós: "Nothing really"
Contras: "Quality of service, the fact that they charge you for a bottle of water!"

Prós: "A British Airline é uma empresa muito organizada, não houve atrasos e o serviço de bordo estava impecável, porém, tive problema com a minha tv, na verdade todo o bloco central perdeu acesso ao entretenimento e eles não conseguirem resolver ainda em voo."
Contras: "Do meu sistema de entretenimento ter parado de funcionar"

Contras: "This is by far the worst business class experience ever. Really bad. Never seen business seat so tight. 2x4x2 configuration in business is just not acceptable."

Prós: "My original flight to Bologna was cancelled and was rebooked on a flight after 12 hours! The only good was that the rebooked flight took off on time"
Contras: "Flight was chaotic! No room for hand luggage. When they sell hand luggage only tickets then why not provide the space!! Banged up old aircrafts. The food selection from their “M&S” menu was limited, had nothing veg on board"

Contras: "There was a problem in the pilot flying from London to Riyadh and did not go to us tomorrow, I do not know is the reason you (KAYAK) or they are this problem is very large and I am not satisfied with this service"

Prós: "Splach"
Contras: "No cafe"

Prós: "Left on time and arrived on time."
Contras: "Boarding was a bit sloppy"

Prós: "Can never underestimate safety and realiability of BA. Flight was smooth and I have no complaints"
Contras: "Food sucks. Stay with the Beef & potatoes. The Rice and chicken was terrible!!"

Prós: "Crew was nice and we all have individual video screens"
Contras: "No charging stations for electronic devices"

Prós: "Everything was fine, food was better than expected, on time"
Contras: "Passport control at Miami flat out socks and seems to be getting worse."

Prós: "Everything was awesome! The food, the seat, the flight. My best cross-Atlantic flight ever!"
Contras: "No complaints whatsoever."

Contras: "A empresa cancelou meu vou de ida a Londres, e me avisou horas antes do embarque e quando fui ver o que poderia ser feito o melhor que poderiam fazer foi remarcar para mais tarde e voltando no dia seguinte me forçando a passar a noite em Londres. Tive uma despesa a mais tendo que pagar o hotel em Londres estando com hotel pago em Paris"

Prós: "Foi a minha primeira vez voando com essa companhia e achei tudo excelente. Darei prioridade nas próximas viagens."
Contras: "Não se aplica."

Prós: "Foi a minha primeira vez voando com essa companhia e achei tudo excelente. Darei prioridade nas próximas viagens."
Contras: "Não se aplica"

Contras: "I would have preferred a larger breakfast. For a flight departing after midnight, a dinner was not necessary—but a good breakfast was!!"

Prós: "Friendly attendants, good food and great movie selection. All flights on time!"
Contras: "Very crowded - seats are so close. I’m 5 feet 8 inches and normal weight and was squished!"

Prós: "Embarque tranquilo e aeronave limpa"
Contras: "Opções de comida limitadas"

Contras: "Wasn't entertainment...no big deal, I just gave it a no stars because of that"

Prós: "Assento na saída de emergência bom"
Contras: "Sem telas Voos lotado Muita bagagem de mão grande"

Prós: "Flight was good. Crew kept us updated and tried to keep everyone happy."
Contras: "Catering truck hit landing lights so we had a 2 hour delay to get that fixed before we could take off."