Avaliações de passageiros
Avaliação geral
5,8
OK
Baseado em 478 avaliações
Nota geral
6,1
Embarque
6,2
Conforto
5,8
Tripulação
6,7
Entretenimento
4,5
Comida
4,8
Informações sobre a Smartwings
| Código IATA | QS |
|---|---|
| Rotas | 101 |
| Rota principal | Tel Aviv Ben Gurion Intl a Praga Václav Havel Prague |
| Aeroportos em que opera | 40 |
| Aeroporto principal | Praga Václav Havel Prague |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
3,5
Contras: Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing.
avaliação de
-
10,0
Prós: Awesome staff. Was upgraded to comfort seating for free
avaliação de
-
2,0
Contras: Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage.
avaliação de
-
10,0
Prós: Everything
Contras: Nothing
avaliação de
-
2,5
Prós: Nothing
Contras: Dense seats. Terrible check-in inefficiency. Crew argues with passengers. What not.
avaliação de
-
3,0
Prós: The woman who checked me in was slow and rude
Contras: Find new ticketing agents. Also there were screaming kids everywhere. Running up and down the aisles. It would have been nice if the airline employees could have gotten their parents to control their children
avaliação de
-
5,6
Prós: Quick check in.
Contras: Flight was late. Staff can use more English training. High baggage fees and strict rules.
avaliação de
-
4,5
Prós: Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing.
avaliação de
-
2,6
Contras: Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel.
avaliação de
-
7,5
Prós: Price
Contras: Check in process
avaliação de
-
4,4
Prós: Crew was good , nothing against them . Just a delayed flight which made us miss our connecting flight .
Contras: Be on time ! So people don’t miss their connecting flights
avaliação de
-
10,0
Prós: Normal usual smooth travel experience
avaliação de
-
2,0
Prós: Nothing
Contras: No early check in. The longest line at check in that I ever seen. Terrible seats
avaliação de
-
2,0
Uncomfortable beyond belief!
Prós: Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew.
avaliação de
-
6,0
Prós: loved the atitude of the crew, the plan is relatively new but 4not enough place even to move
avaliação de
-
7,0
Prós: The food
Contras: Lost my bag
avaliação de
-
10,0
Prós: Everything was fast.
Contras: Nothing.
avaliação de
-
6,0
Plane was delayed for over an hour
Prós: It was short flight so not much to share, crew was ok
Contras: It was delayed over an hour
avaliação de
-
7,0
Food isn’t free
Contras: Had to pay for just a basic cup of juice. No snack provided.
avaliação de
-
4,3
Direct flight with a bait and switch policy.
Prós: Punctuality. Direct flight from Prague to Madrid.
Contras: Czech airlines charges extra to assign the seats. You find this out after you pay for the flight. A typical case of bait and switch. We were 4 people. We all have to pay an extra 35€ to be assigned a seat.
avaliação de
-
2,0
Flight was delayed
Prós: Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us.
avaliação de
-
6,0
Contras: 1 hour delay ☹️
avaliação de
-
10,0
Great as always!
Prós: Super friendly staff. Free water (You can't take that for granted these days...). Comfortable plane
Contras: Zakynthos airport had us wait 30 minutes for clearance... Not SmartWings' fault of course. Let's call it "Greek time"
avaliação de
-
4,0
plane
Contras: planes are old
avaliação de
-
4,6
Prós: Nothing
Contras: hidden baggage fees suck!!! Was not stated on purchase!!!
avaliação de
-
2,0
Will never fly CSA again
Prós: Nothing
Contras: The planes were old. One of the flights was a rented plane, not even the airline. Both were delayed and almost caused us to miss our international flight back to the states. Will never fly Cezch airlines again.
avaliação de
-
2,0
Contras: 30 min late no a/c
avaliação de
-
4,0
Contras: no legs room delay at bording delay to get to Praha
avaliação de
-
9,0
Contras: Flight was late ~ 1h
avaliação de
-
3,6
Contras: No snacks or even water given
avaliação de
-
5,6
Delay
Prós: Nice crew and new airplane
Contras: Three hours delay, and no explanation given at all.
avaliação de
-
4,0
Contras: Delaying 3 hours
avaliação de
-
2,3
Médiocre
Prós: Nothing
Contras: Terrible seats. You are allowed to check 1 bag. They don’t tell you not more than 20kg. Mine was 22 and they make me pay €12 for overweight.
avaliação de
-
8,6
Nice
Prós: Crew, hours, convenience
Contras: Departure frim tel aviv was very! bad. Departure delayed a lot, but the check in was really terrible. Slow, inefficient ground crew.
avaliação de
-
2,6
Terrible
Prós: Nothing
Contras: We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset
avaliação de
-
3,3
Late
Contras: The plane was late by over an hour, and no one even bothered to update us about the current flight status... We just waited untill an hour later, we got word about what was going on
avaliação de
-
2,6
Missed the take off slot spending time on luggage @checkin
Contras: They are very strict about luggage control at the gate; any other company charged for the pieces that were sent to the storage. It took so many time that they lost their takeoff slot and we had nearby one hour of delay.
avaliação de
-
5,0
boarding was terrible
Contras: Boarding (3 different flights together) took almost 2 hours. I could not do early check in on line due to website either not recoginzing my details on the way to Prague or not coming up (404) on my way back. thank you for asking
avaliação de
-
8,0
Prós: On time, good service
avaliação de
-
10,0
Better than expected
Prós: Short queue, free inflight meal, new planes
avaliação de
-
2,0
DO NOT FLY THIS AIRLINE
Prós: I liked nothing. I wasn’t notified about the specific luggage requirements and had to check and extra bag. Then my money was stolen out of my bag by the crew so do NOT fly this airline.
Contras: Literally everything. This is a gargbage airline.
avaliação de
-
3,6
My first and also last flight with SmartWings
Contras: Delay with no apology and with poor information at the airport. The new airplane, but a dirty window.
avaliação de
-
4,0
Prós: Daily flight
Contras: No service at all, feels like low cost
avaliação de
-
5,0
Contras: Night flight, do not stop talking
avaliação de
-
6,6
Very tight space
Prós: The crew were nice and helpful. The plain was new.
Contras: I know it's a low cost. I know it shouldn't be so comfterable, but there is not even enough space for your legs..
avaliação de
-
4,0
Never had a flight with so little leg room
Contras: Never had a flight with so little leg room
avaliação de
-
6,3
First time flier with airline
Prós: Boarding process was painless.
Contras: No free food.
avaliação de
-
3,0
No leg room and guaranteed knee pain for anybody 6’ or taller.
Prós: It was a direct flight.
Contras: No leg room and a late departure due to a mechanical issue. Also, baggage check was a distance from the check in area.
avaliação de
-
5,6
Prós: didnt like it
Contras: That they nevr mention that there was no bag included until I got to the air port and I have to pay extra to check in my bag.
avaliação de
-
3,0
Horrible airline
Prós: That we finally arrived
Contras: The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane).
avaliação de
-
3,0
Avoid it
Contras: I never knew you can make the sit rows so close to each other :)
avaliação de
-
2,0
Prós: Nothingh
Contras: I didn't like the flight at all The plain is very small we are big people and they put us in the row that we can't recline our seats we where very uncomfortable all the way we couldn't move That plain was an old one and didn't have any appliances .
avaliação de
-
7,5
Efficient
Prós: Crew was very helpful.
Contras: The plane was a bit cramped.
avaliação de
-
2,0
Kayak services issue
Contras: To whom it may concern, Due to the kayak formular - not stating clearly wether the luggage is or is not included in the ticket - we had to buy extra luggage at the airport for 70 euros. It is the last time I am using Kayak and I will warn sll friends not to use the service.
avaliação de
-
2,0
Contras: The crew were not nice... talked to us in a Horrible way. There weren't any blankets
avaliação de
-
2,0
Didn't even happen - very UNHAPPY CUSTOMER
Contras: It literally DID NOT HAPPEN. I NEED A REFUND.
avaliação de
-
3,3
Regular flight, feels like low cos
Contras: No food Limitted laugage
avaliação de
-
2,0
Code shared with a budget airline - false advert
Contras: The flight is operated by a budget airline. False advert
avaliação de
-
3,0
Terrible cost for extra luggage
Prós: On time
Contras: Extreme charge for extra luggage because it was code share with smart wings. Didn’t honor delta gold medallion status. €2 for a small bottle of Watson plane
avaliação de
-
8,5
Prós: flight left on time crew was nice
Contras: no food or entertainment, and I didnt know it was like a low cost flight
avaliação de
-
10,0
Prós: Awesome staff. Was upgraded to comfort seating for free
avaliação de
-
10,0
Prós: Everything
Contras: Nothing
avaliação de
-
10,0
Prós: Normal usual smooth travel experience
avaliação de
-
10,0
Prós: Everything was fast.
Contras: Nothing.
avaliação de
-
10,0
Great as always!
Prós: Super friendly staff. Free water (You can't take that for granted these days...). Comfortable plane
Contras: Zakynthos airport had us wait 30 minutes for clearance... Not SmartWings' fault of course. Let's call it "Greek time"
avaliação de
-
9,0
Contras: Flight was late ~ 1h
avaliação de
-
8,6
Nice
Prós: Crew, hours, convenience
Contras: Departure frim tel aviv was very! bad. Departure delayed a lot, but the check in was really terrible. Slow, inefficient ground crew.
avaliação de
-
10,0
Better than expected
Prós: Short queue, free inflight meal, new planes
avaliação de
-
8,5
Prós: flight left on time crew was nice
Contras: no food or entertainment, and I didnt know it was like a low cost flight
avaliação de
-
7,5
Prós: Price
Contras: Check in process
avaliação de
-
7,0
Prós: The food
Contras: Lost my bag
avaliação de
-
7,0
Food isn’t free
Contras: Had to pay for just a basic cup of juice. No snack provided.
avaliação de
-
8,0
Prós: On time, good service
avaliação de
-
6,6
Very tight space
Prós: The crew were nice and helpful. The plain was new.
Contras: I know it's a low cost. I know it shouldn't be so comfterable, but there is not even enough space for your legs..
avaliação de
-
7,5
Efficient
Prós: Crew was very helpful.
Contras: The plane was a bit cramped.
avaliação de
-
3,5
Contras: Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing.
avaliação de
-
2,0
Contras: Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage.
avaliação de
-
2,5
Prós: Nothing
Contras: Dense seats. Terrible check-in inefficiency. Crew argues with passengers. What not.
avaliação de
-
3,0
Prós: The woman who checked me in was slow and rude
Contras: Find new ticketing agents. Also there were screaming kids everywhere. Running up and down the aisles. It would have been nice if the airline employees could have gotten their parents to control their children
avaliação de
-
5,6
Prós: Quick check in.
Contras: Flight was late. Staff can use more English training. High baggage fees and strict rules.
avaliação de
-
4,5
Prós: Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing.
avaliação de
-
2,6
Contras: Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel.
avaliação de
-
4,4
Prós: Crew was good , nothing against them . Just a delayed flight which made us miss our connecting flight .
Contras: Be on time ! So people don’t miss their connecting flights
avaliação de
-
2,0
Prós: Nothing
Contras: No early check in. The longest line at check in that I ever seen. Terrible seats
avaliação de
-
2,0
Uncomfortable beyond belief!
Prós: Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew.
avaliação de
-
6,0
Prós: loved the atitude of the crew, the plan is relatively new but 4not enough place even to move
avaliação de
-
6,0
Plane was delayed for over an hour
Prós: It was short flight so not much to share, crew was ok
Contras: It was delayed over an hour
avaliação de
-
4,3
Direct flight with a bait and switch policy.
Prós: Punctuality. Direct flight from Prague to Madrid.
Contras: Czech airlines charges extra to assign the seats. You find this out after you pay for the flight. A typical case of bait and switch. We were 4 people. We all have to pay an extra 35€ to be assigned a seat.
avaliação de
-
2,0
Flight was delayed
Prós: Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us.
avaliação de
-
6,0
Contras: 1 hour delay ☹️
avaliação de
-
4,0
plane
Contras: planes are old
avaliação de
-
4,6
Prós: Nothing
Contras: hidden baggage fees suck!!! Was not stated on purchase!!!
avaliação de
-
2,0
Will never fly CSA again
Prós: Nothing
Contras: The planes were old. One of the flights was a rented plane, not even the airline. Both were delayed and almost caused us to miss our international flight back to the states. Will never fly Cezch airlines again.
avaliação de
-
2,0
Contras: 30 min late no a/c
avaliação de
-
4,0
Contras: no legs room delay at bording delay to get to Praha
avaliação de
-
3,6
Contras: No snacks or even water given
avaliação de
-
5,6
Delay
Prós: Nice crew and new airplane
Contras: Three hours delay, and no explanation given at all.
avaliação de
-
4,0
Contras: Delaying 3 hours
avaliação de
-
2,3
Médiocre
Prós: Nothing
Contras: Terrible seats. You are allowed to check 1 bag. They don’t tell you not more than 20kg. Mine was 22 and they make me pay €12 for overweight.
avaliação de
-
2,6
Terrible
Prós: Nothing
Contras: We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset
avaliação de
-
3,3
Late
Contras: The plane was late by over an hour, and no one even bothered to update us about the current flight status... We just waited untill an hour later, we got word about what was going on
avaliação de
-
2,6
Missed the take off slot spending time on luggage @checkin
Contras: They are very strict about luggage control at the gate; any other company charged for the pieces that were sent to the storage. It took so many time that they lost their takeoff slot and we had nearby one hour of delay.
avaliação de
-
5,0
boarding was terrible
Contras: Boarding (3 different flights together) took almost 2 hours. I could not do early check in on line due to website either not recoginzing my details on the way to Prague or not coming up (404) on my way back. thank you for asking
avaliação de
-
2,0
DO NOT FLY THIS AIRLINE
Prós: I liked nothing. I wasn’t notified about the specific luggage requirements and had to check and extra bag. Then my money was stolen out of my bag by the crew so do NOT fly this airline.
Contras: Literally everything. This is a gargbage airline.
avaliação de
-
3,6
My first and also last flight with SmartWings
Contras: Delay with no apology and with poor information at the airport. The new airplane, but a dirty window.
avaliação de
-
4,0
Prós: Daily flight
Contras: No service at all, feels like low cost
avaliação de
-
5,0
Contras: Night flight, do not stop talking
avaliação de
-
4,0
Never had a flight with so little leg room
Contras: Never had a flight with so little leg room
avaliação de
-
6,3
First time flier with airline
Prós: Boarding process was painless.
Contras: No free food.
avaliação de
-
3,0
No leg room and guaranteed knee pain for anybody 6’ or taller.
Prós: It was a direct flight.
Contras: No leg room and a late departure due to a mechanical issue. Also, baggage check was a distance from the check in area.
avaliação de
-
5,6
Prós: didnt like it
Contras: That they nevr mention that there was no bag included until I got to the air port and I have to pay extra to check in my bag.
avaliação de
-
3,0
Horrible airline
Prós: That we finally arrived
Contras: The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane).
avaliação de
-
3,0
Avoid it
Contras: I never knew you can make the sit rows so close to each other :)
avaliação de
-
2,0
Prós: Nothingh
Contras: I didn't like the flight at all The plain is very small we are big people and they put us in the row that we can't recline our seats we where very uncomfortable all the way we couldn't move That plain was an old one and didn't have any appliances .
avaliação de
-
2,0
Kayak services issue
Contras: To whom it may concern, Due to the kayak formular - not stating clearly wether the luggage is or is not included in the ticket - we had to buy extra luggage at the airport for 70 euros. It is the last time I am using Kayak and I will warn sll friends not to use the service.
avaliação de
-
2,0
Contras: The crew were not nice... talked to us in a Horrible way. There weren't any blankets
avaliação de
-
2,0
Didn't even happen - very UNHAPPY CUSTOMER
Contras: It literally DID NOT HAPPEN. I NEED A REFUND.
avaliação de
-
3,3
Regular flight, feels like low cos
Contras: No food Limitted laugage
avaliação de
-
2,0
Code shared with a budget airline - false advert
Contras: The flight is operated by a budget airline. False advert
avaliação de
-
3,0
Terrible cost for extra luggage
Prós: On time
Contras: Extreme charge for extra luggage because it was code share with smart wings. Didn’t honor delta gold medallion status. €2 for a small bottle of Watson plane
avaliação de
Status do voo
Mapa de rotas da Smartwings
Rotas de voos populares
Voo
Origem
Destino
dom
seg
ter
qua
qui
sex
sáb
D
S
T
Q
Q
S
S
1153
Málaga
AGP
Praga
PRG
887
São Petersburgo
LED
Praga
PRG
1152
Praga
PRG
Málaga
AGP
886
Praga
PRG
São Petersburgo
LED
1222
Praga
PRG
Marsa Alam
RMF
1223
Marsa Alam
RMF
Praga
PRG
1240
Praga
PRG
Hurghada
HRG
1285
Tel Aviv
TLV
Praga
PRG
1286
Praga
PRG
Tel Aviv
TLV
1241
Hurghada
HRG
Praga
PRG
1165
Palma de Maiorca
PMI
Praga
PRG
1164
Praga
PRG
Palma de Maiorca
PMI
1193
Antália
AYT
Praga
PRG
1192
Praga
PRG
Antália
AYT
1870
Tel Aviv
TLV
Madri
MAD
1109
Larnaca
LCA
Praga
PRG
1108
Praga
PRG
Larnaca
LCA
1103
Heraclião
HER
Praga
PRG
1102
Praga
PRG
Heraclião
HER
907
Cazã
KZN
Praga
PRG
2041
Las Palmas
LPA
Praga
PRG
2040
Praga
PRG
Las Palmas
LPA
1097
Londres
LGW
Praga
PRG
1096
Praga
PRG
Londres
LGW
1211
Puerto del Rosario
FUE
Praga
PRG
1210
Praga
PRG
Puerto del Rosario
FUE
910
Praga
PRG
Samara
KUF
915
Rostov-on-Don
ROV
Praga
PRG
1054
Praga
PRG
Valência
VLC
1055
Valência
VLC
Praga
PRG
914
Praga
PRG
Rostov-on-Don
ROV
1346
Ostrava
OSR
Marsa Alam
RMF
1447
Marsa Alam
RMF
Brno
BRQ
1347
Marsa Alam
RMF
Ostrava
OSR
1171
Funchal
FNC
Praga
PRG
1170
Praga
PRG
Funchal
FNC
1446
Brno
BRQ
Marsa Alam
RMF
1154
Praga
PRG
Corvera
RMU
1155
Corvera
RMU
Praga
PRG
Principais aeroportos em que a Smartwings opera
- Aeroporto de Praga Václav Havel Prague (PRG)
- Aeroporto de Tel Aviv Ben Gurion Intl (TLV)
- Aeroporto de São Petersburgo Pulkovo (LED)
- Aeroporto de Malaga (AGP)
- Aeroporto de Palma de Maiorca Son Sant Joan (PMI)
- Aeroporto de Valencia (VLC)
- Aeroporto de Split (SPU)
- Aeroporto de Hurghada (HRG)
- Aeroporto de Rostov-on-Don (ROV)
- Aeroporto de Granadilla de Abona Tenerife-Sur (TFS)
- Aeroporto de Marsa Alam (RMF)
- Aeroporto de Samara Kurumoch (KUF)
- Aeroporto de Cazã Kazan (KZN)
- Aeroporto de Dubrovnik (DBV)
- Aeroporto de Dubai Intl & other airports (DXB)
Informações de contato da Smartwings
- QS Código IATA
- +420 284 000 612 Ligue
- smartwings.com Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.