Qantas Airways (QF)
Qantas Airways (QF)
Qantas Airways (QF)
| Código IATA | QF |
|---|---|
| Rotas | 203 |
| Rota principal | Melbourne Tullamarine a Sydney Kingsford Smith |
| Aeroportos em que opera | 54 |
| Aeroporto principal | Sydney Kingsford Smith |
Prós: A lot of food was served - much more than any flight in the USA
Contras: nothing
Contras: Way cramped
Prós: Crew was super kind and friendly. Food and beverages were good as well.
Contras: Seat space in main cabin was a little cramped. The seats themselves were a little hard.
Prós: Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney.
Contras: Nothing.
Prós: Pretty much self serving at the back of the plane ( like it)
Contras: Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again.
Contras: Dinner choices could be better. Slow boarding process.
Prós: On time. Very efficient staff. More of this please!
Contras: Not a lot!
Prós: Clean, roomy and peaceful flight
Contras: Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!
Prós: .
Contras: .
Prós: Free checked Bags
Contras: If we could have a free select seat after booking.
Prós: I like the free check-bags
Contras: I like that if I can select the seats for free after booking .
Prós: Aircraft and crew service was excellent. Seats were not too comfortable
Contras: More leg room would have been nice for 14+ hours flight
Prós: screen, ubs charger
Contras: be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one.
Prós: Crew, comfort, snacks
Contras: When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through
Prós: seat comfort
Contras: breakfast, coffee
Contras: 4 hr delay
Contras: I changes flights to leave out of Sydney instead. I ended up paying 304.00 in change fee even thought i booked flight using 80,000 miles reward travel still was charged to change the flight
Prós: Not confortable at all! I was in the middle seat in the center of the plane and hD to get up every time people had to use the restroom. I could not sleep at all in the 14 hour flight - not to mention after a 6 hour delay - with poor communication on what the delays were all about. 4 different times the flight was delayed with no explanation. I liked nothing about this overpriced, under served flight.
Contras: 6 hours delayed in Sydney and nobody was telling us what was going on. I got sick while waiting, and was in a lot of pain all the way home. Also i had to pay $304 change fee to change my flight to Sydney to SFO from the original Melbourne to LAX To SFO thinking since I was coming home from Sydney I could change to a direct flight to SFO and get home early, but it took about 6 hours later because of the delay and I lost $304 in change fees even though I booked the fight via reward mileage and gave up 80,000 miles for this flight, and on top of that, when I changed the Sydney to SFO flight the system would not let me change my seat and I was booked in the middle of the plane in the middle in a 4 person row with 3 seats on the right and 3 on the left. I always fly in the window seat to help me sleep easier and not have to get up every time someone had to use the restroom. This was a 14 hour flight and I got no sleep at all and the 6 hour delay killed me. This was an awful experience and I don’t believe the $304 charge was worth it considering I paid 80,000 miles + taxes. I am complaining to executive management all the way to the top about this terrible expensive poor experience.
Prós: Nothing!
Contras: I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding.
I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey.
They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas.
I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on.
I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings.
Prós: The crew was very nice.
Contras: We received a food menu at the start of the flight, but didn’t get the mid flight snack that was shown, would like to have hotter coffee
Prós: Crew was fantastic! Great seats! Little extras like toothbrush are wonderful!
Contras: Can't think of anything
Prós: The boarding process was easy, less hassle no extra security with lot of hassle
Contras: The seat amenities were below average. 14 hr flight with no power outlets - was surprising
Contras: Plane needed updated, looked old and some seats had to be fixed mid flight
Prós: Great crew, food, lots of free wine
Contras: Nothin
Contras: Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now.
Prós: Smooth flight
Contras: Better informed available for self serve in back
Prós: The tv size, charging station, foot hammock
Contras: No delay,
Prós: Got an aisle seat. Got all the meals. Overall a good flight.
Contras: Tim Tams out for self service
Prós: Nothing really.
Contras: I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more.
I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me.
I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me.
I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too.
The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before.
Overall disgusted in the service.
Prós: Nice amenities, very efficient
Prós: Food
Contras: Entertainment screen is too small, and touch panel reaction is so late.
Prós: Food and movies
Contras: Boarding time
Prós: Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast.
Prós: The crew was nice, the movie selection was good.
Contras: More space in seats
Prós: The crews were very polite and efficient.
Contras: The seats were excellent, but the storage and configuration below the Airbus equivalents.
Contras: I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning.
Prós: Kind crew. Comfortable space for economy.
Contras: The food was not even edible. The entertainment was minimal.
Prós: The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic.
Contras: Nothing
Contras: The dim sums could be changed for something else.
Contras: The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit.
Prós: The crew was very good! Gave us a lot of snacks. Bathrooms were clean and crew passed out hygiene kits.
Contras: Need more than 1.5 meals for a 14 hr flight. Plenty of snacks were given.
Prós: Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome.
Contras: The food was just ok.
Prós: Love qantas airways! Such a great and safe airline.
Contras: Qantas always gives great service
Prós: Entertainment was very good. Crew was professional and efficient.
Contras: The seat had no lower back support and was really uncomfortable.
Prós: Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew.
Contras: I know it's an airplane, but even so, the food was astonishingly bad.
Prós: I like the fact that qantas boards the passengers in the back and works their way forward! Ive seen airlines do the opposite and it takes forever and very inefficient. So good job qantas. Much appreciated.
Contras: Food could be better and cabin and bathroom cleaned more thoroughly.
Prós: Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European.
Contras: The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE.
Prós: Had 3 seats to myself as plane wasn’t full.
Contras: Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane.
Prós: It was our first time flying on Qantas. everything was above expectations.
Prós: More comfortable than expected.
Contras: Could not check in online or at the kiosk (the flight was part of an overall ticket bought on Air New Zealand). Only one checked bag per ticket, but we had an extra bag because of the international legs. An employee got us checked in, bags tagged, and convinced us to carry on one more bag.
Prós: Short flight, but they fed us great food, great service, even good wine.
Prós: The crew was amazing! Its amazing the difference in overall politeness of that australian based flight crew vs a US based crew. Every need, every question, every request answered with a smile.
Contras: If it was on time
Prós: Great flight, service, food and crew.
Contras: Window seat.... 9A ..... no window......
Prós: The crew for Qantas is normally pretty damn good. This trip was no exception.
Contras: The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights.
Prós: Crew was responsive and friendly
Contras: Nothing
Prós: Crew was OK, slow to respond to requests
Contras: The whole check in process was a joke, had a line up of 15 people and one agent
Prós: Service, food entertainment and catching up the lost time
Prós: A lot of food was served - much more than any flight in the USA
Contras: nothing
Prós: Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney.
Contras: Nothing.
Prós: .
Contras: .
Prós: Free checked Bags
Contras: If we could have a free select seat after booking.
Prós: I like the free check-bags
Contras: I like that if I can select the seats for free after booking .
Prós: Aircraft and crew service was excellent. Seats were not too comfortable
Contras: More leg room would have been nice for 14+ hours flight
Prós: Crew was fantastic! Great seats! Little extras like toothbrush are wonderful!
Contras: Can't think of anything
Prós: Great crew, food, lots of free wine
Contras: Nothin
Prós: Smooth flight
Contras: Better informed available for self serve in back
Prós: Nice amenities, very efficient
Prós: Food and movies
Contras: Boarding time
Prós: Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast.
Prós: The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic.
Contras: Nothing
Contras: The dim sums could be changed for something else.
Prós: Crew was great, I lucked out and got a whole row to myself and the entertainment was awesome.
Contras: The food was just ok.
Prós: Love qantas airways! Such a great and safe airline.
Contras: Qantas always gives great service
Prós: It was our first time flying on Qantas. everything was above expectations.
Prós: More comfortable than expected.
Contras: Could not check in online or at the kiosk (the flight was part of an overall ticket bought on Air New Zealand). Only one checked bag per ticket, but we had an extra bag because of the international legs. An employee got us checked in, bags tagged, and convinced us to carry on one more bag.
Prós: Short flight, but they fed us great food, great service, even good wine.
Prós: The crew was amazing! Its amazing the difference in overall politeness of that australian based flight crew vs a US based crew. Every need, every question, every request answered with a smile.
Prós: Great flight, service, food and crew.
Prós: Crew was responsive and friendly
Contras: Nothing
Prós: Crew was super kind and friendly. Food and beverages were good as well.
Contras: Seat space in main cabin was a little cramped. The seats themselves were a little hard.
Prós: Pretty much self serving at the back of the plane ( like it)
Contras: Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again.
Contras: Dinner choices could be better. Slow boarding process.
Prós: On time. Very efficient staff. More of this please!
Contras: Not a lot!
Prós: screen, ubs charger
Contras: be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one.
Prós: Crew, comfort, snacks
Contras: When boarding stick to boarding from back to front, and stick to rows and not a free for all half way through
Prós: seat comfort
Contras: breakfast, coffee
Prós: The crew was very nice.
Contras: We received a food menu at the start of the flight, but didn’t get the mid flight snack that was shown, would like to have hotter coffee
Contras: Plane needed updated, looked old and some seats had to be fixed mid flight
Prós: The tv size, charging station, foot hammock
Contras: No delay,
Prós: Food
Contras: Entertainment screen is too small, and touch panel reaction is so late.
Prós: The crew was nice, the movie selection was good.
Contras: More space in seats
Prós: The crews were very polite and efficient.
Contras: The seats were excellent, but the storage and configuration below the Airbus equivalents.
Prós: Kind crew. Comfortable space for economy.
Contras: The food was not even edible. The entertainment was minimal.
Prós: The crew was very good! Gave us a lot of snacks. Bathrooms were clean and crew passed out hygiene kits.
Contras: Need more than 1.5 meals for a 14 hr flight. Plenty of snacks were given.
Prós: Entertainment was very good. Crew was professional and efficient.
Contras: The seat had no lower back support and was really uncomfortable.
Prós: Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew.
Contras: I know it's an airplane, but even so, the food was astonishingly bad.
Prós: I like the fact that qantas boards the passengers in the back and works their way forward! Ive seen airlines do the opposite and it takes forever and very inefficient. So good job qantas. Much appreciated.
Contras: Food could be better and cabin and bathroom cleaned more thoroughly.
Prós: Crew and plane were fine. Nothing super special. Definitely less desirable a flight than European.
Contras: The international flights Quantas runs are fine. Beware of JETSTAR this airline is somehow even worse than value airlines in the United States. They weigh bags at check in, harass customers, the worst experience I have ever had in the air. Fly anyone else. JETSTAR IS BEYOND TERRIBLE.
Prós: Had 3 seats to myself as plane wasn’t full.
Contras: Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane.
Prós: Service, food entertainment and catching up the lost time
Contras: Way cramped
Prós: Clean, roomy and peaceful flight
Contras: Not being 20min late and having NO ground announcement about the delay and impact on connecting flights. When I suggest to a staff member that perhaps they should keep customers informed, they said they couldn’t because they didn’t know. They helpfully suggested I google for information! Seriously!
Contras: 4 hr delay
Contras: I changes flights to leave out of Sydney instead. I ended up paying 304.00 in change fee even thought i booked flight using 80,000 miles reward travel still was charged to change the flight
Prós: Not confortable at all! I was in the middle seat in the center of the plane and hD to get up every time people had to use the restroom. I could not sleep at all in the 14 hour flight - not to mention after a 6 hour delay - with poor communication on what the delays were all about. 4 different times the flight was delayed with no explanation. I liked nothing about this overpriced, under served flight.
Contras: 6 hours delayed in Sydney and nobody was telling us what was going on. I got sick while waiting, and was in a lot of pain all the way home. Also i had to pay $304 change fee to change my flight to Sydney to SFO from the original Melbourne to LAX To SFO thinking since I was coming home from Sydney I could change to a direct flight to SFO and get home early, but it took about 6 hours later because of the delay and I lost $304 in change fees even though I booked the fight via reward mileage and gave up 80,000 miles for this flight, and on top of that, when I changed the Sydney to SFO flight the system would not let me change my seat and I was booked in the middle of the plane in the middle in a 4 person row with 3 seats on the right and 3 on the left. I always fly in the window seat to help me sleep easier and not have to get up every time someone had to use the restroom. This was a 14 hour flight and I got no sleep at all and the 6 hour delay killed me. This was an awful experience and I don’t believe the $304 charge was worth it considering I paid 80,000 miles + taxes. I am complaining to executive management all the way to the top about this terrible expensive poor experience.
Prós: Nothing!
Contras: I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding.
I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey.
They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas.
I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on.
I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings.
Prós: The boarding process was easy, less hassle no extra security with lot of hassle
Contras: The seat amenities were below average. 14 hr flight with no power outlets - was surprising
Contras: Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now.
Prós: Got an aisle seat. Got all the meals. Overall a good flight.
Contras: Tim Tams out for self service
Prós: Nothing really.
Contras: I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more.
I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me.
I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me.
I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too.
The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before.
Overall disgusted in the service.
Contras: I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning.
Contras: The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit.
Contras: If it was on time
Contras: Window seat.... 9A ..... no window......
Prós: The crew for Qantas is normally pretty damn good. This trip was no exception.
Contras: The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights.
Prós: Crew was OK, slow to respond to requests
Contras: The whole check in process was a joke, had a line up of 15 people and one agent
