|Rota principal||Luxemburgo a Palma de Maiorca Son Sant Joan|
|Aeroportos em que opera||88|
Contras: bigger seat
Prós: Every think
Contras: My friends
Prós: the chairs were comfortable and there was enough space for legs.
Contras: have vegan options
Prós: One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!
Contras: Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on.
Prós: Almost everything
Contras: Almost nothing
Prós: The comfort. Once the plane was here everything
Contras: The plane was one hour late
Prós: Exceptionally incompetent customer service!!!
Contras: Drinks: more choices
Contras: The flight (propeller) was very noisy.
Contras: Staff that speak English well
Contras: Delayed unloading upon arrival.
Prós: Left on time, clean aircraft
Contras: 6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft.
Prós: The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)
Prós: Left on time
Contras: Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs..
Contras: Delayed and further delayed . Both outbound and inbound!
Bare bones service, poor value for money
Prós: Crew pleasant
Contras: Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly.
2 hours late departing - no explanation or fore-warning
Contras: When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay
Prós: Smooth trip. Good crew
Crew very pleasant and attentive
Prós: Crew was wonderful.
Contras: Breakfast roll was not fresh
Prós: The staff and crew were very nice. The food and drinks were also good.
Prós: Friendly attentive crew, great service.
Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines.
Contras: Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat.
Contras: They were very professional and friendly!
Flight was smooth.
Contras: Slightly delayed.
Food and entertainment are N/A. Overall, the flight was OK.
Contras: As I was sleeping, food and entertainment is N/A.
But flight was ok overall. Thanks.
Late as usual
Contras: 1 hour late
Luxair great service
Prós: Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service.
Contras: Seats a little crowded and plane shakes quite bit as we taxi.
Great value and covenience
Prós: Direct flight and convenient
Prós: Very professional. Have flown this airline several times and never any problems.
A Perfect Flight
Prós: Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair.
Prós: Will fly alain n'est month on the some flight.
Classic state run airline
Contras: I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich
Contras: Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair.
Prós: Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight.