Common areas were too warm, but the hotel was awesome otherwise.
Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Convenient to attractions Uncertain where to park to unload. Could use some signage.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The view of Edinburgh castle was out of this world.
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
Ideal city location for theatre, dinining and shopping.
The views of Edinburgh
Lovely comfortable hotel with great views close to everything
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
Old world charm meets modern amenities- you can't go wrong with this hotel right on the royal mike in Edinburgh. Excellent staff, well maintained rooms, and full service. Health club has good assortment of machines and free weights. It's bloody cloudy in Scotland- spent an entire week and didn't see the sun once.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Central location, valet parking
Good car parking. Close to city center. Great breakfast. Frendley staff
Great location, superb interior design of the room. Very modern style In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
Breakfast was amazing! Staff were very helpful and hospitality was good The fridges were dirty and the carpets could do with new ones
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
The room was excellent , staff were extremely helpful and polite .
Attention to detail, throughout the hotel
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
beautiful design, great location, friendly and helpful staff
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
The comfortable rooms and central location and choice to stay in the Hotel or not.
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
Helpful staff, clean rooms, good location
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
Friendly staff. Very well appointed rooms
I chose this hotel because it was centrally located, easy to walk to from the train station, and a good price. It was exactly as advertised - no more, no less. If you are just looking for a place to lay your head at night while exploring Edinburgh, IBIS is a good choice. The staff were friendly and efficient, the room and bathroom was clean, and check-in/out was simple and direct. Overall I would stay here again. In over 20 years of travel, every hotel except one has fallen short on pillows. Doesn't matter where, they are universally flat and usually require 3 or so to be good for me - I'm a side sleeper who likes fluffy firm pillows.
Location in the heart of Edinborough. Booked 6 months prior to stay. Realized the next day, that I had booked a room for Saturday night, when I would be in Edinburgh only for Friday night. Was unable to switch nights even though it had been less than 12 hours from the time that the reservation was made, and the reservation was six months in the future. Had to reserve a second night. Rooms were clean with a modern open concept layout. Tried a bit too hard to be hip, no trash can in the room itself only a 1 gallon sized bin in the bathroom and no tub in the bath.
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
My wife and I got married in Edinburgh, and we stayed at the Fraser Suites. It's in an excellent location, just a few steps from the Royal Mile and a 10 minute walk from Waverly railway station. We had flowers delivered to the hotel while we took the train up from London; we called in advance the night before and the staff had no difficulties with dealing with the flowers; they were waiting in our room when we arrived. We booked a junior suite, which was nice; it has a living room with a little wet bar, and a bedroom with en suite. The room had tall ceilings, nice finishes in the bathroom, huge windows to let in lots of light; we really had the impression of being at a top-end hotel. Staff were professional and friendly. No hitches in checking in or out or with housekeeping. We wish we could have stayed longer! As nice a time as we had at this hotel, we did have two minor complaints: once, there was some mould in the tile grout in the tub surround and the caulk joint between the surround and the tub itself, which was a blemish on an otherwise great room. A somewhat bigger problem was that it was windy (hotel can't do anything about that, of course), and this is an older building with older windows; the windows rattled pretty badly at night, and I'm a light sleeper, so this kept me up. Had we stayed longer, I might have raised the issue with the front desk, and it might have been possible to fix the problem by just sticking a coin in the window frame, but it did spoil the experience somewhat.
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
staff all very helpful and polite nothing
This is the 2nd time I have stayed at Fraser Suites. I love the location right off the Royal Mile and right above Princes Street. Easy access to everything. The bed was a bit firm and aggravated my sciatica. And the tub was higher than normal or I am short!!!
The hotels staff and luxurious rooms.
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
The shower Noise from the neighboring business disturbed us all night. Room was in the "daylight" basement; small and closed in. Staff was condescending.
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
The staff at the reception and in the bar were very friendly and informative and the hotel is in a great location. Everything seemed tired and needed updating. The AC in the room was broken. There was no iron in the room, which is something I have never heard of in a 4* hotel. The bathroom door would open onto the toilet. There was no conditioner in the room. The towels felt and looked very well used & we encounter a very rude waitress while having breakfast on Sunday. Also, a man was assaulting a woman in the reception area and it took hotel guests to break it up before the staff did.
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
Excellent location right by Edinburgh Waverley and the Royal Mile. Staff were courteous and attentive. We booked a twin (I was staying with my brother), but the booking was registered as a double (through kayak/booking.com), but they sorted it quickly and efficiently. Hotel rooms are quite warm and air con is ineffective.
Price of room and friendly staff 1st room was noisy
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
Location was great. Restaurant has a great breakfast buffet. Staff was accommodating. Pool and spa area was nice. Thought the spa men's room can be tidied up and cleaned better.
Location was excellent. Prices were reasonable My room was small and stuffy. I'm not going to complain about lack of A/C as this was in Edinburgh, but my tiny room had no circulation and was warmer than the ambient temperature. I found it difficult to sleep at night until I requested and received a fan. Unfortunately, the first night after getting the fan some idiot set off the fire alarm at 0300 and I had to get up at 0500.
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
room was very clean
fun hotel, in the vibrant center of the city
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.
Excellent location. Poor food.
Central location, friendly staff, quirky decor Bathroom in need of slight updating
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
visit relation living in Edinburgh
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
The central position on Princes Street, so convenient for buses, walking to tourist places and resturants.
Wifi didn't work on my iPhone, only my iPad. There is demolition of a building right behind my room. They start early in the morning. It wasn't pleasant at all.
Location, location, location. Within walking distance (<1 mile) of every place I needed to be or wanted to see on a mostly-business trip. Nice views from my 4th floor window facing Prince St. Bathroom was thoroughly up-to-date and very clean. Mattress was soft and showing some age. Some street noise--a tradeoff for the view, and not intrusive with the window and curtains closed after 10 pm.
the breakfast and the size of the room. the location as well!
For us the location was the spot on, being ony minutes from the railway station and in the centre of the city and shopping district. The Hotel was comfortable and the buffet breakfast was very good Whilst the service in the restaurant was good this was not always the same at the reception or the bar
Nice place, central location, staff were friendly, a good experience.
coffee was made in apot previously used for making tea; therefore coffee was awful
Friendly staff My room was small. Unwelcoming entrance hall.
Location of hotel on Princes Street, excellent breakfast and great view of castle from room. nothing our visit was fine
location dated decor, no iron/ironing board, unfriendly staff
Ideal location, clean room, comfortable stay no proper view of the outside. Staff could have been friendlier
very central far too expensive for a three star hotel
the reseption staff who made our checked in was very helpfull staff
The location is great for sightseeing and for shopping, and is just a couple of minutes from the train station. The rooms are a good size and were very clean. The rooms at the front overlooking the train station are very noisy.
I liked the fact that tho we presented ourselves off the flight from Dublin at 8.15 am the receptionist said we could access the room after housekeeping had finished, around 10.15. We had breakfast and returned, very grateful. Had no complaints
Excellent value for money for great location. Large, clean room very comfortable.
Great location, very comfortable hotel at a reasonable price, very easy access to the royal mile from the back. Thought the male receptionist checking me in was a bit unfriendly, probably the end of a long shift. I did not take any of the coooked buffet breakfast as it looked so unappetising. Rest of the breakfast was very nice though.
Great price. Perfect location to walk with luggage from the train station (less than 5 minute walk) and close to a bus stop (less than 10 minute walk) to the airport. Incredibly helpful staff. Clean rooms, well furnished. So pleased.
Cheap rates for Edinburgh. Tired and room not clean - empty crisp packet lying on floor. A little spartan.
Convenient location N/A
The location is fairly central which is good. The hotel was generally cold throughout, the room was cold. The room was clean however i would say the bathroom requires some form of general cleanup. I would imagine there are cleaner more comfortable hotels for the same money elswhere.
The location is perfect: right below the Royal Mile and next to the central station and the bus stop to/from the airport. The staff is friendly enough, the room clean and comfortable.
Clean and secure hotel. Good simple breakfast.
It was nice to experience a brand new hotel that was only opened two days prior staying.
The hotel is in a convenient location for walking around the Royal Mile area and exploring Edinburgh. It was clean, comfortable and the included breakfast was good too.
Wonderful hotel with great staff. Craig, the Manager, was a great guy always helpful and smiley! Would definitely come back. Nothing!
proximity to Royal Mile Hotel wanted to charge 25 pounds per day for small dog.When queried, they then said £25 for entire stay. Eventally,they did not charge for dog.I thought this was a very excessive charge and this should have been stated before we made the booking.
Clean and good location
Central location. Comfortable room. Breakfast could be improved with more selection of hot food.
Staff are friendly and helpful. Rooms are big and confortable. Nothing negative expect for the breakfast. Limit amount of breakfast. Might not be a good choice if you are going to stay in Edinburgh for more than 4 days.
Pleasant modern hotel good location , good breakfast Heating difficult to operate no instructions extra blankets not provided
Great location in city center Services were poor for the price charged, parking was very expensive, room was small, no face towels, lobby has vending machines with limited service and cramped
Location, we were attending a wedding in a near by hotel
it was near the royal mile overpriced for what was given, less than helpfull reception staff, en-suite in room was very cramped indeed
The staff was extremely friendly, with the location close to eateries for breakfast, lunch, dinner or late night nightcaps. The free WiFi was excellent with easy connectivity. I was visiting for the Fringe Festival and International Book Fair. The hotel was a perfect location. There is a bit of walking to visit Edinburgh, but I left feeling quite healthy which is a good thing!
Everything could not fault, would stay again no problem.
Location was close to castle and High Street. Good pub next door. Room was over a pub. Not a place to get some rest. The pub closes after midnight, but patrons do not leave streets for hours. room and bed were small.
The room was clean, pity about the rest of the hotel which could really do with a makeover.Tea and coffee making facilities were present which you often dont get in more expensive hotels! I was lucky to be on the 3rd floor away from the main square, which can be noisy. Make sure you look for this when booking. Its a convenient location but dont expect too much for your money.I was staying for one night and it was fine. I did have to wrestle with the heating though. Persevere and it will come on!!
other decent pubs nearby front of hotel eg;doors" disgusting" badly needs painting. biddy mulligans bar next door ok during the day food grand but beware if your over 20! bar is more disco bar than irish and by 8 o clock packed and no hope of seating.few decent ones on the street if you must stay here.
nearnes to city centre poor television service and cramped condition
My teenage son and I stayed during Fringe and were delighted by the modern (steel and wood) look and youthful (comic book) appeal. The decor says "fun"...the room is simple and comfortable.. the towels are big and fluffy...the beds are firm and "fresh-looking"...the bathroom rain shower was heavenly. There are plenty of restaurants and shops nearby. Don't read old reviews. Don't book here if you need a lot of room, stuffy luxury or old-fashioned amenities. We couldn't figure out the TV, but who needs that anyway!
The fun, funky vibe and central location were what attracted me to this hotel initially. However, there is a pub on the ground floor and our room was on the first floor directly over the bar where live music was played well into the night. When I requested a room change, they were fully booked but said I could change rooms the following day. Unfortunately, we weren't informed of the room change procedure and the room promised to us on the second night was given to someone else. Very disappointing. The hotel staff should be better trained to fully inform guests of room change policy. Also, guests should be warned at check-in that their room is over a pub that plays live music on Friday nights and offer them ear plugs in advance before they realize they can't sleep. The management did offer a gesture of compensation but really, had I been informed and been offered ear plugs on arrival, I would have actually enjoyed my stay. Other comments on the room: the sheets were clean and the bathroom also seemed clean but there were tons of dirty marks on the walls and dirty windowsills, which is not nice to see at hotel at this price point.
Excellent location. Very close to all the attractions. Surrounded by great restaurants and bars. Very rundown hotel. More like a hostel. Wallpaper peeling from hall and stairways. Dirty carpets on stairs.