Kimpton Charlotte Square

Lovely ambience, peaceful and quiet. Well-appointed rooms.

Room was comfortable and quiet but had a few niggling issues (TV remote didn't work, velux blind would not close). I was only staying one night so I didn't bother reporting. At breakfast I was given the wrong order and the staff managed to lose one of my colleagues' orders entirely which meant we were left waiting.

Lovely modern decor, great location close to all the main attractions. The room was very stylish and the beds were super comfortable. Front of house reception staff were very welcoming.

It all went wrong in the restaurant. We ate breakfast, lunch and dinner there and to be honest whilst the food was excellent the staff on all occasions were absolutely terrible and really did ruin the experience. The slowest service ever, most orders were wrong and you had to literally beg for attention as they walk past you. What ever happened to Scottish hospitality? Of all the hotels I have stayed in this was the worst example of service I have experienced in a long time. Completely disorganized, unhelpful and no sense of customer satisfaction, which is such a shame as the setting inside was lovely.

the staff is amazing, they go out of their way to make sure you have every thing you need or want great location

the renovations that are taking place where right out side are room they started every morning at 7 every day even Sundays. I am sure once it all gets fixed it will be amazing

The location was perfect, the staff very helpful and the rooms were good size and perfectly clean.... I would definately stay at this hotel again

location and staff

air conditioning-room was too hot at night.

the friendliness and helpfulness of staff and the proximity of hotel to shops and bus stops

I felt that the hallways on the way to the rooms were a bit shabby looking

Site, staff, facilities and room

No