As a guest being asked to pay extra for the basic spa facilities
Our room was totally amazing and thoroughly enjoyed the view too. I found the website mislead me to believe the spa included the Infinity pool/spa, only to find out this was an extra £30 p/p on top, which I found totally disappointing!
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
The quality of the facilities & the standard of the presentation together with friendly staff. First class food and service in relaxed well-appointed surroundings.
Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
peace and quiet
friendliness and helpfulness of staff spa facilities
Very pleasant, efficient staff. A sense of 'grandness'! Breakfast seemed a little on the expensive side.
An amazing hotel, all staff extremely frendly and professional
Great central hotel with fabulous luxury rooms and bathrooms Charges for movies/music very expensive
The room was excellent. The staff were vert welcoming. Although we arrived at 12pm and our checkin wasnt till 3pm they still allowed us into our room. We enjoyed everything about it.
Service and attention to detail Nothing to report
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
Everything was great except bed was very uncomfortable
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
It was great ! The people was helpful !
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
Spacious rooms and vaulted ceilings. Extremely comfortable beds and wonderful views of the city. Sloppy paint job in the room. The shower drain was clogged and the shower floor was very slick and dangerous. Easy fixes though to bring the room up to speed.
It was in reform so the outdoor appearance was not nice. I would have liked that in the website they had mentioned it.
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
The staff was very friendly and the architecture and location perfect for those visiting Edinburgh for the first time. Loved the beautiful spiral staircase! Very nice hotel.
The location was perfect, the staff very helpful and the rooms were good size and perfectly clean.... I would definately stay at this hotel again
location and staff air conditioning-room was too hot at night.
comfort and proximity to the highlights of the city Had stayed there on previous occasions
the friendliness and helpfulness of staff and the proximity of hotel to shops and bus stops I felt that the hallways on the way to the rooms were a bit shabby looking
Site, staff, facilities and room No
Staff were very helpful. Rooms too hot but they did bring a fan on request which helped a little.
Hotelroom Temperature in bar very cold, barkeeper not very friendly (I have no time to make tea)
Relaxing time spent with a friend. Enjoyed Indian head massage although would have preferred it without a top on rather than my arms and shoulders being massaged over my clothes! The breakfast on Saturday was cold...the sausages & bacon were undercooked!
Price on Kayak and Priceline for this hotel on this given night was good. If hotel staff know customer has booked with a booking company other than making reservations directly with hotel, the customer care and service beginning with room selection at check-in and savings on dining and other amenities are sub-standard to that if you book directly with the hotel.
Great location and very friendly staff. Really like all Scottish people that we met! Hotel is in a great location to all things that are fun and interesting in Edinburgh! The rooms were very well decorated and had every thing we needed for our extended stay.
Room was very spacious, clean and overall good value for money. Location good also
Excellent breakfast! Limited parking available
the staff brilliant with the children and nothing was to much trouble for them
Good position close to city centre and university
Breakfast was good, whirlpool was good. Air con was not great and swimming pool is very small
The location is very good and the staff were friendly and attentive. These were the redeeming features. Poor car parking facilities, breakfast was uninspiring, room was not particularly clean.
quality of room and first meal I thought the price of the breakfast was excessive at £19 for a hot breakfast.Went next door to Premier and got all you can east breakfast for £7.95. Also got breakfast in cafe just down the road for £4.95. This would put be off coming back. Maybe go to premier inn next door.
room service and cleanliness of room both excellent Decor could be modernised a bit. No sink in the toilet for washing hands
Nice staff Did not get a separate bed for child (2years old) Poor kids playcorner
Very nice room. Good sized bathroom. Excellent breakfast. As compared to most other hotels, the hot breakfast is part of the standard buffet. The dinner experience was not great. We tried Italian, Indian and Thai cuisine. Only the Thai cuisine was good.
Great staff, good hotel bar.
I booked the hotel as part of a birthday gift for my friend and was worried that it may not be up to her expectations, given the cost. However, I was pleasantly surprised at how plush and spacious the hotel/room was. The shower was awkward to work and the water pressure was far too powerful. My friend refused to use it the next morning as she thought it would "take her skin off".
A good location and friendly, helpful staff. Rooms available when needed at short notice, with minimum fuss. The room (on 1st floor at front of building) was a little noisy until late at night. There was a confusion with our newspaper order (2 nights out of 4)
I liked the large window in our room that overlooked Edinburgh castle, it looked beautiful especially with the snow that fell that weekend. I'm pretty sure that this room was an upgrade, although this wasn't mentioned at check in. In the little sofa area we could not get any of the lights to turn on.
location and design bathroom needed a ventilator
Very modern design. The bed was extremely comfortable. The staff extremely friendly. The LCD tv with freeview was an added bonus. There was work going on in the hall just outside the room so there was a lot of banging, though not at unreasonable hours. I had to ask for an ice bucket & there was no way of re-filling it.
I liked the vicinity to the rest of the city. There seems to be an active nightlife very nearby.
Cleanliness, helpful staff The window didn't close properly, allowing cold air in.
I liked the modern interior. The bedroom had a bit of an echo.
Good standard. Good bed, room, bathroom. Room view.
loved the shower spacious size of the room and large leather sofa. Room was clean and comfortable corridors were a bit dingy and room could have done with a lick of paint. The room we had did not have a good view
Staff were very friendly, bar was fantastic, location fantastic
We had a problem and had to leave early. Please be aware that the young lady on reception on Sunday am was excellent.
The Hotel room is quite good, and also the location. quite central Staff could be a little bit more professional
Location Room sizes very small and not suited for two people
Good location for central edinburgh, excellent service from friendly staff The bar was full in the early evening due to Christmas parties-some service such as a reserved area could have been made available for hotel residents.
the rooms were elegant, well designed, functional and comfortable. also on the back of the hotel v quiet. the staff were very helpful. I would definitely come back to the Hudson. Pop music in the bar at breakfast time and when I said that I was leaving because of it, nobody offer to turn it down or off. I did not eat breakfast and therefore did not spend 10 pounds in the hotel.
Comfortable and walking distance to attractions. Helpful front desk lady. Clean room. Flatscreen tv and extra speaker in bathroom was a delightful bonus. Shower was difficult to use as there was no shower curtain and water sprayed everywhere in bathroom. Hotel restaurant was poorly staffed at breakfast.
Great location, staff were helpful and friendly. Poor shower, not up to standard for the price.
very central for city, modern ,,comfortable beds and a mini bar the shower was fantastic
We liked our room, the bed was comfortable and the room temperature was perfect. The service at reception was excellent, with very friendly staff. the location is perfect for a city break in Edinburgh and overall was worth the money. There was a cleaning problem at the hotel which meant unfortunately a terrible stench was very evident outside the gents toilet in the reception area, which you had to pass to get to the ladies. The hotel did apologise. Also, someone else was able to charge drinks at the bar to our room. We were given the bill on departure, but the member of staff on reception was quick to accept that it had not been us and tore up the bill. They had not obtained a signature for the bar bill. We had paid for all our extras - food and drinks - in cash at the time of purchase. Hotels must get signatures for all extras to avoid this sort of problem. Despite the comfort of the bedroom, the room was a little dark.
stylish room, friendly staff, convenient location hotel very noisy at night due to nightclub downstairs
Fantastic cooked breakfast. Nice decor in room. Great location. Nothing
Fantastic stay, brilliant staff, great location. I would definitely book to stay in this hotel again if I was staying in Edinburgh
The decor and location of the hotel is second to none. We booked a junior suite but for the wrong day! The double room was still very nice.
The quaolity and cleanliness of the room were beyound expectation. The staff, and services, including the restaurant and bar were great
The Rutland is a beautiful hotel, recently refurbished in May 08, the attention to detail is superb! Everything has been thought of down right down to providing little post it notes and a notebook and free bottles of water by the bed - great for the New Year hangover! The decor was amazing - whoever did the interiors is a genius! The jacuzzi bath was a nice surprise!
Beautifully decorated stylish rooms and a realy excellent range of in room treats - robe, minibar, wine, all tv channels and films free, spa bath etc
Very nice room with lots of nice touches eg fresh milk in fridge.Staff,without exception, were extremely pleasant and helpful. None
Funky decor, lovely room and great atmosphere in the hotel bar etc. Really easy location for Princes St, The Castle and The Grassmarket. Didn'd like the bathroom in our suite. It was disabled friendly which us great but had the atmosphere of a public toilet and ridiculously small sink.
We stayed in the Junior Suite for two nights. It was very spacious, the bed was comfortable and decor new and stylish. There was a view of the castle from one of the windows. Complimentary internet was fast, and the extras were a nice touch - such as the complimentary muffins, hot chocolate, and biscuits. The restaurant was great - went the first night and was surprised that we were the only diners in the entire restaurant! Very suprising given the quality of the meal - we decided to eat there again the second night and it was another fantastic meal. After the meal you can head downstairs to the bar and have some great cocktails, very nice. Unlike other reviewers I thought breakfast was good, although not a huge choice. Highly recommended. The shower/bath combo wasn't great - would expect a separate bath in a junior suite and a nice large shower. The shower screen leaked large amounts of water onto the floor. Only minor complaints, which did not detract from the overall quality of the place, and great service from the Aussie lady at reception.
the staff were really lovely and very accommodating. When I had a problem with the room (see below) they moved us into a beautiful room (room 4?) and bought me a huge bouquet of beautful long stemmed white roses our first room (room 7?) was directly above the kitchen and through the aircon/ventilation, the room filled with smoke and the smell of a fry up the second evening. when we turned this off to reduce the smoke/smell, the room got extremely cold. we changed rooms (we had no problems in the second room) and the staff were really lovely but this experience was offputting
It is the personal touch which make a hotel room into something a little more, and there were several things which show the level of thought which had gone into making a stay at the Rutland special and made us sure we will return again. I( can think of nothing negative to say and that is amazing !!
cleanliness of room & attention to detail, also staff were friendly & helpful. no - it was fine.
great location, great food window in the bedroom wouldnt open, the room could get a bit stuffy
Location, size of room, internet problems
very friendly,helpful staff. our room was quite small with tiny windows also dirty carpets in the corridors
quiet room end of corridor black mold around tap area no working extraction room quite small in the roof bathroom very compact very little useable surface. bar area very poorly furnished uncomfortable hard bar stools uninviting only place to sit was in the reception area
Location was good. Well kept up hotel. Good value.
Rooms were spacious and clean and quite close to the centre of Edinburgh. Good internet access. I booked two twin rooms but was given two double rooms. This was corrected when I complained.
Location is good for Edinburgh city centre. If you arrive on a Saturday afternoon, you can park on the lane beside the hotel and provided you pay up until 6.30pm on the Saturday, you don't have to pay for Sunday No toiletries apart from a wall mounted partially filled hand wash. Very uncomfortable beds in a very dated room. Would never stay here again.
Excellent location,helpful staff,good breakfast.
The hotel's location is excellent, just 5 mins walk from Edinburgh castle. Very overpriced, 160 pounds for 1 night in a much less than average room, with no breakfast in a hotel with no leisure facilities. Not impressed.
The hotel, staff and location were wonderful and met all our needs. We had a great time - the only slight problem was the key card for the lift - we never mastered the knack!
the freindlyness of the staff we ewre quickly booked in and a booking for a restaurant arranged. no
Staff at Premier Inn, Lauriston Place, Edinburgh were particularly helpful Initial mix uip over booking but resolved
Good location, 5 mins walk from Kings Theatre and 15 mins from Princes Street Nothing bad we can say about this hotel. We would definitely stay here again and wouldn't hesitate to recommend it to anyone.
The staff were amazing! They were really helpful, you could ask them anything and they would find out for you. We got snowed in and they offered whatever help they could and were really nice about letting us come back when we had already checked out. They were also very friendly and caring. Nothing really important, just that the TV was lower than the bed so it wasnt very comfortable to lie down while watching it. ANd the heater didnt stay on for long enough,
Very good service, clean place, good food, nice room, nice atmosphere
relaxed atmosphere nice food lovely staff
Relatively convenient location; pleasant, helpful staff; clean & comfortable Hotel exterior & surroundings are bland & a bit depressing
Quiet - great views over city Room was stuffy but it was after a few days of very high temps for Scotland - a fan was provided which helped