Great staff! Very attentive and helpful and so friendly! The facilities are clean and comfortable. It's about a 15 min walk to the castle and the royal mile.
The location is very good and the staff were friendly and attentive. These were the redeeming features. Poor car parking facilities, breakfast was uninspiring, room was not particularly clean.
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Attention to detail, throughout the hotel
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
This is the 2nd time I have stayed at Fraser Suites. I love the location right off the Royal Mile and right above Princes Street. Easy access to everything. The bed was a bit firm and aggravated my sciatica. And the tub was higher than normal or I am short!!!
The shower Noise from the neighboring business disturbed us all night. Room was in the "daylight" basement; small and closed in. Staff was condescending.
Good standard. Good bed, room, bathroom. Room view.
I liked the large window in our room that overlooked Edinburgh castle, it looked beautiful especially with the snow that fell that weekend. I'm pretty sure that this room was an upgrade, although this wasn't mentioned at check in. In the little sofa area we could not get any of the lights to turn on.
Quirky but clean and modern room. Great location. Helpful staff. Family room quite large by UK standards! A little pricey (but everything costs more during the Fringe!), dining arrangements at the pub next door so dining options limited (but lots of cafes and pubs around Grassmarket). Lots of stairs (lifts only get you so far) so pack light if possible.
The fun, funky vibe and central location were what attracted me to this hotel initially. However, there is a pub on the ground floor and our room was on the first floor directly over the bar where live music was played well into the night. When I requested a room change, they were fully booked but said I could change rooms the following day. Unfortunately, we weren't informed of the room change procedure and the room promised to us on the second night was given to someone else. Very disappointing. The hotel staff should be better trained to fully inform guests of room change policy. Also, guests should be warned at check-in that their room is over a pub that plays live music on Friday nights and offer them ear plugs in advance before they realize they can't sleep. The management did offer a gesture of compensation but really, had I been informed and been offered ear plugs on arrival, I would have actually enjoyed my stay. Other comments on the room: the sheets were clean and the bathroom also seemed clean but there were tons of dirty marks on the walls and dirty windowsills, which is not nice to see at hotel at this price point.
The staff went out of their way to make my stay enjoyable and even offerred to provide an earlier than usual breakfast.
Room was nice Staff were not very welcoming and room was not even made up.
Perfect location, very friendly and helpful stuff. The hotel was clean and well kept. I really enjoyed staying there.
Location Lift in bad conditions
Location was good. Well kept up hotel. Good value.
Rooms were spacious and clean and quite close to the centre of Edinburgh. Good internet access. I booked two twin rooms but was given two double rooms. This was corrected when I complained.
The staff were amazing! They were really helpful, you could ask them anything and they would find out for you. We got snowed in and they offered whatever help they could and were really nice about letting us come back when we had already checked out. They were also very friendly and caring. Nothing really important, just that the TV was lower than the bed so it wasnt very comfortable to lie down while watching it. ANd the heater didnt stay on for long enough,
Relatively convenient location; pleasant, helpful staff; clean & comfortable Hotel exterior & surroundings are bland & a bit depressing