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Frustrated

Prós: The check in attendant was very friendly but unfortunately that was the last friendly person I encounter with the airline and at the Bolivian airport.

Contras: The check in process was a bit inefficient. We were lined up to block other airline checkin lines versus letting us stand in line within the ropes. Food was not that good. No online check in and I had to call to select seats. I struggled finding an 800 to contact them. I ended up asking a travel agent for help. I also was not able to confirm my flight online although I was told I had the right confirmation codes. Website consistently indicated records couldn't be found.

Frustrated

Prós: There unfortunately was nothing positive about this trip.

Contras: The flight was delayed three hours (they indicated mechanical issues but I suspect capacity came into play since they substituted a much smaller plane and that plane still wasn't full). I missed my connecting flight and I am on standby all day but the flights today are full so it is a strong possibility I will be spending the night in MIA and not making it to my final destination today. Not one update at the airport was in English even though the flight was going to a US city. Once on the plane the flight attendant repeatedly asked me questions not in English when she knew I didn't understand her and I know she spoke English since she made a few announcements in English. food was not good. Very carb heavy and protein was very dry. No entertainment on a 7 hour flight. No place to buy a book or magazine in the holding pen area prior to boarding. This flight was not worth the money saved. I would have been better off spending a few more hundred on another airline.

Contras: No A/C, fly attendant was rude and didn't want to provide me a blanket and answered me that is not his problem and is not responsable. Plane went in to an air stream an pilot activate the sit belt sign after all.