Hotéis em Atlanta

Prós: Everything!! Especially how they accommodated my 10 yrs old granddaughter and made her feel special. They even made her and her stuffed animals name tags. That was just too precious!!

Contras: With there was an ATM on every level.

Contras: Was all good

Prós: The hotel is perfectly situated in mid town. The staff is wonderful, facilities great, and great food.

Contras: The bathrooms are a little dated and need to remove the tubs and put in bigger showers for two

Contras: Very hard to get a waiter at the Sunday brunch. Not used to having to search for help at Four Seasons hotel.

Prós: Clean and spacious room. nice facilities located near amenities.

Contras: The front desk staff was difficult to deal with. Marriott rewards rep did attempt to compensate by awarding bonus points so I give them credit for that.

Prós: Everything Very family friendly.

Contras: NA

Prós: Club Lounge

Prós: price-quality ratio for a 4 star hotel

Contras: internet is charged at $13 per day

Prós: sleeping

Contras: elbow too pointy

Prós: Bed was very comfortable and room was clean. Also had a Valentine's Day special for champagne and strawberries for only $20. It was really a great room.

Contras: The lighting situation could have been better.

Prós: Clean room; polite front desk staff.

Contras: There was an unadvertised conference at the hotel and our first room split a large group of families that had their children running and yelling outside of our door. Evidently this activity caused one of the children to vomit in front of our door. The front desk politely moved us to another floor. At the 2nd room, security decided to knock on our door at 9:30 PM to help a man that left a robe the night before. I have no idea why this couldn't wait or go through the front desk.

Prós: everything

Prós: Location

Contras: Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.

Prós: Difficult time with many evacuees from a Florida but everyone did the best to cope. Staff were wonderful

Prós: Everything about the Ritz is perfect for a business or leisure stay. The service is always impeccable and the rooms luxurious. The beds are always comfortable and the atmosphere perfect. Enjoy staying at the Ritz and eagerly look forward to my next one!

Prós: We were caught up in the Atlanta Airport power outage and when we were finally able to get out it was a welcome relief to book a room. Thank god!

Prós: Everything on the Room Service menu was excellent.

Contras: I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.

Prós: The employees

Contras: No pool or jacuzzi. Or free breakfast

Prós: Great service and friendly efficient staff.

Prós: The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience.

Contras: The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.

Prós: The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly

Contras: There was nothing I did not like

Prós: The beds, service, staff, everyone is here to help you enjoy and relax life. My favorite and only place in Atlanta I will stay.

Prós: The hotel is in a very good location. It's easily accessible by car and the MARTA (3 blocks).

Prós: The staff was great, the location is the best, very close to everything and within walking distance to great places such as bars and places to eat, and be social.

Contras: Who wants to pay for parking when you attend a hotel, no one, so I really don't like that we had to pay $15 a night for parking, but I get it. Also, I hate when hotels put holds on your debit cards, then you have to wait for the crazy fee and amounts to be refunded, it's like hello, why are you locking up my funds to begin with.

Prós: My room was clean, the staff was very helpful and friendly, the bed was comfortable, and the hotel was quiet. The breakfast buffet was fantastic and a great way to start the day.

Contras: My in-room coffee maker was a bit finicky, but it worked. I just had to push the brew button a few times to get a full cup.

Prós: Clean rooms

Contras: A little warm

Prós: Clean comfortable rooms

Contras: No refrigerator in the room

Prós: I had a very good experience staying at Georgia Tech Hotel. I will recommend it ot any colleagues traveling to Georgia.

Prós: Clean and quiet hotel with nice and responsive staffs that made the stay quite comfortable. There was a problem with bathroom sink drain on the night of arrival, but the staffs fixed it while we were out on the following day.

Contras: Room air was extremely dry, which must be fixed to the entire HVAC system in the building. While the room and all facilities are clean, some facilities are getting old and failing already - bath tub water control was loose, temperature control buttons weren't quite responsive, etc.

Prós: Great rate, nice location. Covered parking next to the hotel, only $15 night. Most hotels in the midtown/downtown area parking is $30 or more. Affordable restaurants and bars within walking distance. Starbucks and Barnes and Noble across the street. Atlanta's own Waffle House next door. Easy access to all ATL landmarks and tourist attractions. The room was clean and spacious enough for a couple. King bed was comfy, bathroom clean with nice soap. The hotel bar was not overpriced with a decent food and beverage selection. I am an ATL native and stayed one night to attend a party downtown, used Uber as transportation to the party. I absolutely recommend this hotel, especially at $126/ night including taxes. What a deal!

Contras: No complaints

Prós: Staff is outstanding!!

Prós: Staff was excellent

Contras: Nothing, all good

Prós: Good location, friendly staff, modern facility. Close to shopping and restaurants.

Contras: Pool area needs a bit sprucing up. Area is lush and green with nice landscaping. This is a rooftop pool and the potted landscaping could use some attention. Also, no towels were available though, we were told there were.

Prós: I arrived late, parking easy, check in efficient, room clean and well appointed. Bar tender was smart a efficient. Easy for business travel.

Contras: A little tricky to find - without the GPS I would have struggled.

Prós: The room was very clean and modern. The staff was very helpful and courteous. The restaurant was excellent.

Contras: Unfortunately we had a group of disrespectul guests on our floor. They were very loud and rude. We did not complain so I assume the staff was unaware. I would stay at this hotel again.

Contras: Everything was fine except when we called for the bellhop to pick up our bags and valet to pull up our car the message didn't get passed to the appropriate people and we were half an hour late leaving. We just barely made it to the event we were attending.

Prós: Great aesthetics and friendly staff.

Contras: Once off the elevator, the hallway leading to the room had a weird smell, as if there wasn't proper ventilation throughout but once inside the room there was no strange smell.

Prós: Rooms were spacious and very clean. Staff very nice and welcoming. Would definitely recommend this hotel.

Prós: Loved the service, the employees were extremely polite

Prós: Staff exceptional; helpful. Room very clean.

Contras: Parking was very tight

Prós: it was clean and the furniture and fixtures are modern

Contras: The staff was beyond rude and disrepectful. there was also no manager on premises as I was told he was on a "grocery shopping run" We were woken up 4 times by the housekeeping staff after getting late check out the night before. She told us that we were "supposed to be gone" already. Called down to front desk who confirmed the late check out and the house keeper still knocked 2 more times! Insufficient parking!

Prós: Hotel was beautifully decorated and quiet. Parking was free and the location was perfect. Most.of the staff was attentive and professional.

Contras: Communication between front desk staff was lacking. They could also be heard discussing a check in difficulty at the desk that involved my room. This was overheard by my traveling companion (mom).

Prós: The room was absolutely amazing! Not to mention that the hotel itself is gorgeous.

Prós: The staff was exceptional.

Contras: Room was worn. For $200 a night, I expect furniture that is unscratched and a bathroom free of rusty hinges and moldy silicone.

Prós: The building and location are great. Appreciate the secure elevators. Restaurant and bar were good. Parking was expensive but worth it - fastest vallet ever.

Contras: There is a full kitchen but no dishes, glasses, pots or pans. The shower curtain wasn't functional so water got all over the floor. Wish there has been extra blankets. I wanted to watch a movie on the couch but could not get comfortable. TV channels were limited.

Prós: 1

Contras: Poor/few TV choices, expensive rooms for the size.

Prós: I was not there a lot but the shower was clean and spacious. I had a great view of midtown Atlanta. I felt secure because of the valet parking and floor accessed only with your room key. The beds were clean and fluffy but supportive.

Contras: When it was time to get my car the valet did not provide clear communication. There was a crowd because the hotel was having an event and it was raining. He took my card and never said anything else or what to expect.

Prós: The staff was very accommodating and could not have been nicer.

Prós: location across from the Fox

Contras: our friends got super huge spacious rooms with suites and KITCHENS!!! We asked for an upgrade and had a small room way way down the hall and around the corner, what is up with that?? No one answers the phones - called room service, front desk, conceirge, and the operator---VERY ANNOYING THAT NO ONE WOULD ANSWER REPEATED PHONE CALLS will not stay here again..,.,

Prós: Rooms were very spacious.

Contras: There were stains on the carpet not only in the hallway leading to the room, but all over the carpet in the room itself. And don't even think of trying to sleep in or just relax after 9. They are in the midst of renovations, and the constant jack hammering, or whatever tool they were using will reverberate into your room. You can cover the noise by turning the tv up loud, but that defeats the purpose of trying to relax.

Prós: close to theatre

Contras: did not get room type requested. room poorly furnished, no refrigerator as promised, no king bed as promised. very disappointed

Prós: We stayed there on a spur of the moment decision, for our anniversary. When we told the front desk it was our anniversary, they upgraded us to a renovated corner suite. It was absolutely beautiful! The staff was very friendly and helpful, the room was clean. I can't say enough good things about our stay! I highly recommend it!!

Prós: Lication, comfy bed

Contras: Noisey room attendants

Prós: Very upscale atmosphere. Older hotel that has obviously been well maintained and improved upon. Everything about the hotel is classy.

Contras: Nothing!

Prós: Great hotel and well decorated for the holidays. Hotel offered anything you could need.

Contras: No pool and room did not have view of Atlanta but it was one of the affordable rooms.

Prós: Nothing

Contras: Customer Service and communication was terrible. Would never go back.

Prós: The best service I have received at a Hotel in many years!

Contras: Everything was great.

Prós: View and bathroom

Prós: I was visiting Atlanta for the weekend. The Loews was a great home base for the weekend. The location is excellent in Midtown convenient to Marta and also easy to get in and out of the parking deck to explore Atlanta. The room was spacious with an extensive view of midtown and downtown from our room through floor to ceiling windows (we were on 25th floor). The bathroom had a separate shower and bath which I really liked and a TV. The restaurant in the hotel was very good. We are there for dinner one night and liked it so much we went back for a late night snack the next night. There is also a Cafe Intermezzo right outside the hotel to grab a glass of wine and people watch on Peachtree St.

Contras: Prices were expensive for the weekend we were traveling. The bathroom was showing a little wear and tear with paint peeling on the ceiling.

Prós: The hotel is immaculate. Great location and the comfiest bed and pillows I have ever had. I stayed for 4 nights and loved it.

Contras: The bar / restaurant area is small and lacks any atmosphere. Also, a bottle of water in the room is $6 so my advice is go to the meat by store.

Prós: The staff and location

Contras: Room service was expensive

Prós: Staff were amazingly friendly. Especially Courtney at the Front desk. Great location, very clean and well appointed rooms.

Prós: I liked the room and friendliness of the customer facing staff quite a bit.

Contras: The management was terrible, I was double charged by the Hotel and ended up getting stuck in Atlanta and missing 2 days of work, which were 2 days I didnt get paid for. Overall it was a really stressful and bad experience.

Contras: The couch is situated against the same wall as the TV is mounted on facing the opposite wall. Therefore one cannot watch TV sitting on the couch which really makes no sense at all, other than that which was very annoying, the rooms were beautifully furnished.

Prós: The bar staff was excellent! All the staff was actually great, the room was clean, and it was an excellent stay!

Prós: Clean Location proximity to my office location Approachable-ness of staff

Contras: Asked for a quiet room, they confirmed a quiet room. After a late arrival, I was awoken at 07:00 the next day to jack hammering and drilling from the room next door, which continued until I complained at 08:00 (front desk did not appear to be aware, needed to contact engineering). Room service forgot to include bring one of the items that was ordered and itemized on the bill until after I pointed it out that the item was missing.

Contras: I know this is silly, but the late night room service menu is lacking for good snacks and included mostly salads and sandwiches. Not exactly what most people would look for on a late night menu! Parking is expensive and wifi is only free for 24 hours.

Prós: Friendly helpful staff

Contras: I stayed in two different rooms that were smelly - one smelled musty, the other smelled like marijuana smoke. We didn't enjoy that.

Prós: loved the steamroom pool was clean and the temperature was perfect

Contras: didn't love the fact there was no jacuzzi waitress in the bar wasn't the friendliest parking was not cheap $24 to self park and &35 to valet

Prós: Great overall service...front desk,valet,housekeeping and restaurant service and bartenders....excellent!

Contras: We awoke about 3:30-4:00am to an EXTREMELY strong smell of marijuana...ugh..it literally was coming into the room through the door base and upon opening the door...the hallway was saturated. We had to put damp bath towels under the door to alleviate the odor. Also, my daughter called the room a couple of times from her work to only be addressed by a snarky hotel operator...otherwise a great stay...on a “high” note, I did mention my concerns to the front desk at check out and was addressed sincerely with a promise to investigate the matter.....many thanks...

Prós: Steam room, sauna, and luxury shower all included in the gym area. Great pool and comfortable beds. Will absolutely be back!

Prós: Clean, nice pool and walking distance for most bars/restaurants.

Contras: Although the booking sites claim "free wifi" and "parking", both are additional. Parking is 30 dollars a night and wifi is 12 dollars a day. When we came in the man who checked us in reassured us of this when giving us our keys. the lady who checked is out was very persistent about us paying parking per night. Essentially if you stay for a week expect a 210 dollar fee. This is not the valet fee, just parking deck fee. The woman at check out was very rude about this charge.

Prós: The bartender was very informative with an amazing personality!!!!!!

Prós: The rooms were beautiful and the staff was very attentive

Contras: One of the night front desk staff members said something rude to our group when we arrived home.

Prós: Gym Sauna Great staff

Prós: I love staying at the Grand Hyatt ! The staff always remembers us and are always so helpful, the food is great, they have a very nice bar area that we enjoy coming to after dinner, and once you get there you really don't have to get back in your car because the driver can take you most places!! A great place to stay for a weekend!

Prós: Location, very near to my meetings. Brand name, one that I know and trust. Room was okay. Free fresh baked chocolate chip cookies - warm and delicious.

Contras: Overall, this facility had a somewhat dated and "beat up" look. Lots of scuffed and scratched wood work & trim, older worn carpets, very beat up and squeaky elevators. Room had way too few places to plug in electronics. That is not unique to this hotel, though, as I see that at a lot of hotel chains. No full length mirror in room - helpful when dressing for a meeting and wanting to see how you look. Bathroom was very small with the door opening right into the toilet and shower. Just WAY too cramped. Always feels like you're about to slam your knee or elbow into the open door.

Prós: Our room was nice & the beds were comfortable. The pool was great-not too cold.

Contras: Even though the room had a thermostat you could adjust, it didn't ever change the temperature of the room. We were so warm that we couldn't sleep well.

Prós: The staff was very friendly and hotel and room was very clean.

Contras: Nothing I didn't like

Prós: The hotel had a lot of restaurants and even a mall within miles. The traffic was hectic, but was the same in most of Atlanta. I was very pleased to find out the hotel offered a shuttle. The staff was wonderful, always happy to provide anything we needed and always greeting us as we came in, asking us if we enjoyed our day.

Prós: Great staff

Contras: Lumpy mattress, fridge not working, loud noise in hallways, hottub not hot, unpleasant smell in tub.

Prós: Friendly kind staff. Clean rooms. Great peanut butter cookies. 24 hr coffee. Good location for my visit.

Prós: Quick check in and check out. Grace and staff behind the counter were very friendly and very helpful. Shutter Bus came right away and they were helpful as well. Enjoyed my stay here. My room was cleaned very well and right away with great little samples in my room. There was no charge on ice machine. I had a full length mirror in my room. I would stay here. Fresh breakfast and staff very good at refilling supply.

Contras: During breakfast, Oatmeal didn't taste good. no bacon or sausages links were offered. Wanted more variety of bagels offered. Refrigerator worked but you had to turn it on and I didn't realize so my food went bad. Water smells out here in Atlanta.

Prós: Room are clean and spacious,staff are very nice

Contras: Nothing not to like

Prós: The staff's customer service skills were excellent! We had no problems checking in quickly and checking out was even faster. The breakfast was great and definitely filled us up for the morning. I would definitely stay there again!

Prós: The room was clean and comfortable. Plenty of room for our purposes. The elevator near the lobby is not accessible due to renovations but the other near the rear of the building worked well and was very near our room and parking. Breakfast was very adequate and ALL of the staff were pleasant and helpful.

Prós: Good customer service ,clean and comfortable

Contras: Nothing

Prós: Basic necessities provided.

Contras: Rooms actually spacious but a throwback to the 80's.

Prós: Clean

Contras: Pretty much everything else

Contras: Everything went good until the checkout. The staff guy at the reception, asked me to pay an extra $5 that KAYAK did not payed him! He said that since July first, Georgia State charging $5 extras. I told him that I booked on July 11th and I paid all what I have been asked to pay (including Tax Recovery Charge & Other Fees), then he said OK just forget it (he was not very happy).

Prós: Really nice lobby entrance really nice big wonderful room very well designed nice desk for business

Contras: Poor lighting in bathroom i think the bulb was going bad

Prós: The comfort.

Contras: Expensive Refrigerated Snack Bar.

Prós: The size of our room was amazing, very comfortable beds and great all round.

Contras: Our room was not cleaned properly one day. But it was quickly solved.

Prós: The staff was very friendly and personable. I felt welcomed from the time I walked in to the time I walked out.

Contras: The walls are very thin. You can hear everything in the room next to you. If you are a loud person your neighbor will hear you and vice versa.

Prós: Great all-around hotel experience. Friendly staff, high-quality facility at a very reasonable price.

Prós: LeMeridian staff were great. They were very attentive and willing to help in any way possible. Environment is one of a welcoming nature. It reminds me why I love Atlanta as well as the persons who share in it's everyday space. That's for the southern hospitality; I'll definitely be back for another stay!

Prós: Beautiful boutique hotel!!

Contras: Needs a small fridge and microwave.

Prós: It was really spacious , fun times

Contras: They didn't let us be too loud but understandable

Prós: I visit atlanta at least once a year, this was the first time I stayed in a city outside of Atlanta but the location was perfect! It was really close to the highway and close to the mall and a number of great restaurants in the area. (Visiting Mccormick's is a must food was great) I wanted more space in my hotel room than I had last year when I stayed at the JW, and I definitely got that. The room which was a club suite with two king beds was huge. Nice open living area, big wardrobe in the bedroom and plenty of drawer space. I payed about the same price at the meridien as I did for the JW so I got way more for the money in my opinion. They also had free parking on weekends which was great since almost everywhere else you go in the city you have to pay to park. My room was clean and neat. I'll come back here next time I stay in atlanta.

Contras: There was a small stinkbug on my curtain when we first got there but I called the front desk and fixed it immediately and even asked if I needed a new room which wasn't necessary I just didn't want to touch it. We also called when having problems with the iPod Dock, I just wanted them to talk me through getting it to work but they sent maintenance up there anyway to help. Great customer service here the whole way through my trip! I do have one complaint, I did have a lighter sitting on the table of the room when I left, I think the housekeeper confiscated it. I am fully aware of the no smoking policy of the hotel and was not smoking in the room I simply left it there. I was a little irritated by that because that was a rather expensive lighter not a cheap 99 cent one.

Prós: Nice staff. Hotel has a unique style.

Contras: No free wifi ! And no fan in the bathroom of a newer luxury hotel?

Prós: Clean and modern looking rooms. Enjoyed the rain showerhead and the view from the rooftop bar. The staff was friendly and handed us mojitos at the check-in counter.

Contras: Parking is way over-priced. Rooms were a bit small but still comfortable.

Prós: Next door to all of downtown Atlanta.

Contras: Rude staff. Small rooms, that felt unwelcoming. Poor location for anything outside of every touristy sites.

Prós: location was great - VERY close to the ferris wheel. Rooms were clean and decorated with a very modern/trendy decor. The bed was comfortable.

Contras: Very unfriendly staff. Robe was VERY small! Hotel is hard to navigate - you have to go up some steps for registration....and down steps, and up another few steps to get to the elevator, which is hard to find. The restaurant staff was inattentive, and more concerned with mocking a customer that had left earlier than asking if I wanted a table, or would like to see the menu. (All of this when the restaurant was empty. Checking in was VERY annoying. There was a couple at the desk (which looks like a concierge booth) - it took her almost 20 minutes to finish checking in that couple. She was very rude with me. Spoke too fast, and when I asked if she could please repeat, she got upset, and mumbled something incoherent, and then mockingly spoke loud and VERY slowly.

Prós: The hotel has a nice boutique feel. The bed was comfortable.

Contras: We opted to pre-check the day before arrival and requested a spacious room from the options. The room we received was so small that there was no space to place our open luggage! Also, the shower was fairly small and no bathtub.

Prós: Rooftop

Contras: Restaurant needs a remodel/ furniture could be upgraded. Floors as well in hotel hallways.

Prós: Short walk to all the fun downtown activities like coca cola world and the aquarium. Beautiful hotel with a great indoor/outdoor pool.

Contras: The bathroom needed a fog fan. One of the shower doors didn't move very well.

Prós: Customer Service, lobby, Starbucks on site

Contras: $35/day for parking

Prós: Big hotel. Accommodated my early arrival.

Contras: False alarm went off at 5:30am, waking all guests. It was not resolved until about 20 mins later.

Prós: Clean room

Contras: 45 min check in, valet was full, took 2 hours to get s toothbrush

Contras: Supposed to be free wifi. And free parking not amazing at all

Prós: it was a nice room and pool.

Contras: no where to park except down the street at midnight in downtown atlanta with my daughter. we first sat for 45 minutes to get into the mariott only to find out they had no parking because it was full and so we had to go down the street park in a parking garage, and walk back two blocks with our luggage at midnight. I will next year stay someplace that offers more to there guests. I was disappointed also in the staff very unhelpful, I just was not impressed at all with what I got for my money

Prós: Location

Contras: Telephone didn’t work. Had an engineer every day and never got it to work. Suddenly had additional refrigerator sitting on the floor. Not requested.

Prós: They had amazing customer service!

Prós: I like being close to the Atlanta area. I like the building architecture and the modern furniture.

Contras: After getting our key room, the reception attendant was not too clear about our floor number or room number, so we got of course in the wrong elevator (I had all the bags and three small kids). It was a little frustrating I wished more hospitality and clarity for our first time there... Then the next day the alarm clock in the next room to ours started beeping at 5am with no one there to turn it off. I had to call the guest services to ask for someone to turn it off. Of course all the kids I had sleeping with me woke up at 5am!!! not the way you want to sleep at a 5 star hotel!

Prós: Room was very clean. Comfortable bed. Air worked great. There was alot going on at the hotel that weekend but check in was pretty quick and the riom was extremely quiet.

Prós: Great location! Walking distance from a lot of great things to do.

Contras: The hot water at times was not working, but they quickly got the problem fixed.

Prós: Friendly service and great bar and amenities. I love the in room dining too!

Prós: Westin staff took us in early and immediately when we were passing through. Matt and Michael especially were excellent helping out the family.

Prós: I liked the beautiful entryway downstairs and the view of the water

Contras: Smelled like weed as soon as I arrived onto the property. Also, the rooms look very dated and could use an upgrade

Prós: The beds are always comfy!

Contras: There aren't any microwaves in a nice hotel as this! When I contacted staff to bring one up it took 35 minutes before I called and just cancelled the request because I was trying to hurry and eat before my meeting. I just ate my food cold. Also the second layer of sheets had old stains on them as if it was strategically placed in that order to hide them. I thought that was pretty disgusting and cheap! If you can't get them out, THROW THEM AWAY! At between 0830-0900 the cleaning lady comes banging on the door asking if I was getting ready to check out (check out is at noon). I was just getting out of the shower and half dressed.

Prós: I was in town for a weekend events during booked it late. Most hotels in the area were charging upwards of $200 a night. friendly and courteous staff, great amenities, great value for the location. I paid about half from comparable hotels and was still close to downtown.

Contras: Television remote volume was stuck so whenever I'd turn it in, the volume would continually increase. Additionally, I tried calling the front desk about it and the in-room phone wouldn't work. It was a minor inconvenience. I didn't spend much time in the room during the weekend and didn't watch TV.

Contras: Not having microwave in the room

Prós: Liked the healthy meal choices in room although limited they were tasty

Contras: Room service extremely slow

Prós: Great staff, other than the TV everything was pretty modern and updated, very comfortable beds.

Contras: TV model was rather dated, volume very limited, channel/menu guide not great. Chip crumbs from previous guest around bed area upon arrival, shower left something to be desired, also had some loose hairs around the toilet upon arrival.

Prós: Location

Contras: Bar had only one server and about 50 of us with wedding group. It took hour to get one drink. Really need to focus on that. You guys lost lot of revenue.

Prós: The overall stay was absolutely great

Contras: Charged for every little thing.

Prós: The bar/restaurant was great! The staff was awesome!!!

Contras: Some of the furniture needs updating and the concourse pool/pond need to be cleaned badly!

Prós: As is almost always the case for a Westin, the hotel was clean and well-appointed. We had a corner jr. suite with a wonderful view of a small lake and a beautiful picture window. The only reason for the lower rating is that the mattress was one of the most uncomfortable on which I have ever slept. One of the things I love about hotel mattresses and bedding is that you seem to always feel like you are sleeping on a cloud because the bedding is so plush. The sheets at this hotel were scratchy and the mattress was much to firm. I tossed and turned all night and woke up with a sore arm and neck. Also, there was a rumbling sound all night that sounded like planes flying overhead (which is odd because we were nowhere near an airport), but it went on literally all night. I have not had this issue at a Westin before. Perhaps it was just our room as the hotel itself was wonderful.

Prós: The Bed was so comfortable!!!

Contras: Front desk poorly managed my hotel reservation. They spelled my name incorrectly and dis not send me a confirmation. I called a week before and they could not find me. I booked another hotel but then I remembered I gave a credit card to hold my room at intercontinental. I called again, they were able to find me but my name was spelled incorrectly. I tried to cancel and they said it's too late to cancel. So I stayed 1 night and they had the wrong bed type. They gave me 2 double beds. I asked for a king and a baby crib. Then, my best friend tried to deliver me a birthday gift. When she went to the front desk, the front desk would not take the package because my name was still incorrectly spelled in the system. Horrible experience all together.

Prós: Traveled for business and pleasure. This hotel is well located in Buckhead. Great facilities regardless of price, but the price was very affordable. My number 1 choice for Buckhead now.

Prós: My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again.

Contras: Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.

Prós: staff personnel were very attentive to all of my needs and very personable made me feel like a true guest

Contras: This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.

Prós: Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service.

Contras: Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!

Prós: Very friendly staff! Excellent

Contras: Nothing

Prós: Lobby and surrounding areas were beautiful. Close to the places we wanted to go.

Contras: Room was very small for the money even though I got a deal. Beds were really small. We have never stayed in a room with 2 beds that were not queen beds

Prós: Nothing, I want a refund

Contras: Did not stay in room. karenanneholliday@gmail.com ritz Carlton platinum elite

Prós: The location & staff & Kardell was amazing

Contras: The TV was not working in my room & it took a little while to get fixed

Prós: Great and friendly staff. Very nice accommodations and good service overall.

Contras: I can't think of a single thing.

Prós: I have stayed here many times and the staff and managment previously would give you no hassle. It’s suppose to be “whatever whenever whatever!” meaning whatever you want you get and they kept that ideology! Up until the merger. The company has hired poor customer service close to that of concast and thier rude customer servic? “Amazing after I have stayed with SPG properties over a 100 nights and Bennett gold for over six years almost to lifetime platinum. I’m not sure it’s worth it in the last two years since the merger I would recommend staying with a Hilton property or atleast no W in Atlanta.. all the other properties are amazing. In the last year SPG has been the rudest company especially for thier elite money paying and lifetime memebers. I had my birthday in 2004 at a location I won’t discuss but the manager gave me a pair of silver W cuff links! I cried. When you spend 3 times as much for a drink, for food as well as a room! You are entitled to be left alone and not harassed. You are the boss. As long as you don’t bother another guest or in anyway offend another guest or employeee. They take notes on you during your stay so you’ll need to be careful or if you go to the “principles office.. paying your hard earned money ... Your best Be on your best behvior.” This is without any complaints from a single guest. It’s a small vacation it’s a fun time right! Wrong it’s a harassment and a racist hotel the W at Buckhead. Otherwise; they threaten you with a little black book on you, what type of girls you have and thier dresss they assume they are hookers little do they know who they are. See these hotels are to be the quality of the four seasons in vegas and they don’t touch them at all! Tyoukknever hear the Work “NO” you’ll be treated like royalty.. and that’s where royalty stay! Not at the motel 6 staffed W. The movies rentals on demand are designed so if you don’t like one you started and switch to another. They still charge you. This accounts for children movies as well. Even if you try to go back into an unlimited Movie type. Your movie/s are all charged even if you decide to return to regular Television you cannot go back to your Movie your required to reorder it! Simply stated the W has become a very racial staffed esrablishment but not only did this occur recently but recently before that at a sister property a representative called myself a “cracker” and my friend who I played football with for years a “Whop” all witnessed. I just get More and more poor customer service and it seems the W and a sister property will with be rude, argue or give a long term over 10 years client a hassle since the take over. In my life time it is some of the worse guest relations of any hotel name for the W in Atlanta. My personal life and my personal away time is that it’s either hard work or hard play and I should have smiles and “Yes Sir’s!” Especially; after all my loyalty, my friends, my ex’s, my aquantences and family. Try the Wesrin!!

Contras: Read above! Thanks!

Prós: Very clean hotel and friendly staff. It is also in a great location.

Contras: $32 for parking is ridiculous

Prós: Location

Contras: Starting at 9a.m. house keeping knocked on the door awakening me even though the do not disturbed sign was on the door.

Contras: The hotel overbooked, so when I arrived exhausted at three in the morning, they had no room for me, despite my reservation. Terrible service.

Prós: The location can't be beat. The hotel restaurant is great, most of the surrounding, walkable restaurants are great, and the staff is upbeat and professional.

Contras: The bed sucks! It was flat and lumpy. The pool is the size of a kiddie pool, most shaded, so few sears even at 11am and no tables to eat at there. The street noise is loud and my room was directly over the valet area so I could hear the noise all night the the people coming and going to get to the rooftop club. The overnight fee for a car is a ridiculous $38. I live 3 miles up the street so I took an uber for $10. I still got charged for the overnight fee but they removed it later. My stay was so lousy that at 4:30am I took an Uber joke to get into my own bed and try and claim any rest in my comfortable, quiet surroundings. Also, the bathroom is so tiny that the sliding door basically brushes up against the toilet and the entire bathroom is open to the room. There isn't a privacy of partition wall. If you are just going to Buckhead to drink your face off and pass out, this is a great location. If you wanted to try and have a staycation with a mix of sun, fun, and rest...go to the St Regis.

Prós: Modern look and feel

Contras: Uncomfortable bed, tiny bathroom, almost unusable, stained marble table, overly modern feel with minimal comfort and size for the money

Prós: Nothing

Contras: Kayak.com’s customer service people were worse than Comcast. gettig a refund for a reservation I had made 10 minutes earlier was the worst ordeal I’ve been through in a while. If kayak thinks that they are saving money by outsourcing call centers, they are gravely mistaken. That was the business thought process of the 90s that has proven to be detrimental to a company costing them well over the money they saved by moving their customer service operator over seas. The person responsible for this who works for kayak probably thinks he or she is a smart person when in fact they are slow and not innovative or creative. Time to fire someone. I’ve alreay trashed kayak on social media but I’m sure hey are already about to go out of business.

Prós: Helpful staff at night, arranging transportation...

Contras: Aloof concierge at check in.

Prós: The bed and tv

Contras: Undergoing major construction. Quite loud early.

Prós: Good location.

Contras: Room wasn't very clean. Drywall had damage. Phone didn't work right. Shower leaked a little. Towels didn't smell fresh. Overall it was very bad and I would never stay there again.

Prós: Lovely Rooms. Convienent Location.

Contras: The staff were completely unprofessional and tacky. I felt as though I was dealing with teenagers working at Abercrombie & Fitch, instead of trained receptionists. You would have thought THEY were the guests and I inconvenienced them. Ridiculous.

Prós: The staff was absolutely top notch, from the bellman to the front desk to the courtesy shuttle driver and especially valet!! The hotel and the room were beautiful and very clean! My friend and I booked spa services at the sister W hotel downtown and a room through the Buckhead location. I have only amazing things to say for both. A++!!

Prós: The room itself was decent and clean. The indoor water features were quite pretty.

Contras: Upon arrival there were a couple of ladies dressed in very little walking back and forth in front of the hotel. That should have been my first sign that this was not going to be a good hotel for my family. I checked into the hotel and went out to the valet and requested a luggage cart. I was told that there were no luggage carts available. We waited about 30 minutes then I went inside to ask the front desk. I was told that sometimes guests hold those carts inside their rooms and they had no way of locating them. The lady seemed rather miffed that I had even asked her for a cart. The hotel has three elevators one of which is out of service. several times my family wound up taking the stairs instead of elevators because the wait was so long just to get an elevator. The inside pool area was not kept clean. My family tried a few times to take advantage of the cooked to order breakfast but the line was impossible long even at 6 a.m. by 10 a.m. we gave up and decided to stop elsewhere to eat. By far this was one of the worst hotels I have ever stayed at definitely not what I was expecting in the Buckhead area, For sure this place has been added to my list of places to steer clear. The only staff members which did not act as though we were a bother were the bartenders during happy hour otherwise the front desk staff and many of the other workers seemed to really just not be happy individuals.

Prós: Breakfast was poor

Prós: Ruth's Chris restaurant was wonderful. Great atmosphere, food was delicious and wait staff made the experience very enjoyable.

Contras: This was the worst experience at an Embassy Suites ever!!! The room had a musty smell to it when we walked in. The vanity and bathroom counter table legs looked like they had been kicked in and were not on straight. the shower had no hot water and the shower nozzle looked like it was about to fall off. Had to call front desk twice to get maintenance to come look at nozzle and hot water- took over 15 minutes to get hot water to our room. Additionally, at midnight music started blaring through the walls in our room waking us up. We called the front desk to report it multiple times. Got up and went and looked for the music ourselves and called the manager on duty after 45 minutes of listening to music from the floor below us. The lack of response of security and the rude response from the front desk when complaining about the mid night disturbance was mind boggling. We had to get up for work that morning and being awake in the middle of the night was unacceptable. We will not be staying here again!!!!

Prós: I liked the room and location

Contras: I didnt like the employees they were rude and unfriendly. I felt like my energy was drained by the workers. I wasn't welcome with a smile, no one one had answers to the questions i asked.

Prós: great central location and shuttle to restaurant was very helpful!

Contras: spa was shut down for a day :-(

Prós: Location

Contras: -SLOW elevators -Breakfast was not as good as other Embassy Suites