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Contras: Boarding was late again, 25 minutes this time Seats are Too Tight

Contras: the food is terrible. he literally dropped my bread and picked it back up to give to me. it was soggy, tasteless and disgusting even more given the rude crew. I never comment a review unless it was a good or extremely terrible experience. One of the crew members was extremely rude to Americans. God forbid we ask him a question he would keep walking. For the price I paid and the duration of my flight (12 hours from LAX-FCO) I wish I chose a different airline. that was the most uncomfortable flight I've had in a long time and I travel often.

Worst boarding ever

Prós: The flight itself from NYC was great, the connection flight was great.

Contras: The worst boarding process I ever seen! The airport people and crew didn’t tell people what’s going on, there was a uhh delay. Big lines of people just standing and waiting. The flight took off 45 min late!!

Crowded flight

Prós: Crew was polite

Contras: Late departure

Contras: Because the flight was one hour and a half late

Planes from the 90s

Prós: The fact that I had more legroom than I expected was surprising.

Contras: The staff were super rude, forgot my food TWICE. Boarding took ages, and once inside the plane, they took a long time to get on the runway. Food was terrible, the bread was hard as rock. IFE has some relatively new films, but the screen is very small. The screen has terrible quality, and honestly makes the flight excruciatingly boring if you don’t have other sources of entertainment.