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Prós: "Boarding was crazy and confusing. Ground crew poor communication and rude"

Prós: "Crew was very warm and friendly"
Contras: "The experience in the Frankfurt airport was terrible! We had arrived from Rome with an hour between landing and boarding. When we were directed to security at Gate Z, there was a huge mob of people, not really in lines. We didn’t know what we were waiting for or where to stand, but we and others around us were very worried about missing our next flight. There was no Lufthansa representative to help. Finally someone directed some of us to a long roundabout back way to Gate Z security. We did get to our gate in time for boarding, only because it had been delayed. Then we sat in the plane for over half an hour. Altogether, it took off more than an hour late, so we missed our flight from Chicago to Minneapolis."

Prós: "The seats were very comfortable"
Contras: "The entertainment"

Prós: "Nada. Assento não reclinava"
Contras: "Confirto"

Prós: "The crew was friendly. The seating was ok but dirty floors"

Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"

Prós: "Tudo foi bom"

Prós: "The crews are ok; hard working . Seat are comfortable too."
Contras: "I think that’s almost."

Contras: "As refeições."

Prós: "the flight got me where I needed to go"
Contras: "no boarding zones. boarding was a free for all."

Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"

Prós: "Service"

Prós: "Service and hospitality. On dot service with no major delays."

Prós: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."

Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."

Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"

Prós: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Contras: "For business class the food could be improved."

Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."

Prós: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Contras: "Perfect in my book."

Prós: "Smooth flight. Friendly staff"
Contras: "Uncomfortable"

Contras: "Temperatura da cabine muito fria durante todo o voo"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."

Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."

Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"

Prós: "Nada"
Contras: "Comida e espaço da aeronave"

Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."

Prós: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Contras: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."

Prós: "Premium economy seats make a huge difference in terms of comfort. The Vegan pre-selected meal was way better this leg of the trip than the LAX to FRA trip. Entertainment was good too."

Contras: "Very bad food"

Contras: "Sem entretenimento a bordo"

Contras: "Demora na retirada de bagagens"

Prós: "Meal was good."
Contras: "No entertainment system. Crew wasn’t attentive. Check in experience was bad, no ability to check in for your connecting flights, you have to make adjustments at the next airport which limits seat selection."

Prós: "The flight itself went smoothly and that's whst's most important!"
Contras: "No problems"

Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."

Prós: "Nice to be on a full service airline for once"

Contras: "Flight was cancelled, so I was rebooked on a later flight. Had to sit in a middle seat (which I did not prefer). Low rating on food and entertainment because there was none due to it being a quick flight (there was no N/A rating choice)."

Contras: "Just a shirt flight, no problems"

Prós: "Clean plane, efficient and professional crew"
Contras: "Food"

Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."

Prós: "The flight is flawless."
Contras: "The business lounge and the shopping options at terminal C in Frankfurt are really poor when comparing to other areas on the same airport."

Contras: "Lufthansa has to upgrade the plane on this flight. The business class comfort is not suitable for a 4+ hours flight. Not at all."

Prós: "Pontualidade e facilidade no embarque."
Contras: "O espaço entre assentos é muito pequeno, fiquei espremido durante a viagem. As telas de Led de entretenimento são muito ruins, forçando as pessoas a baterem o dedo no touchscreen e balançarem a poltrona alheia."

Prós: "Tudo funcionou muito bem."
Contras: "O banco da classe econômica poderia reclinar mais."

Prós: "Todo o serviço de bordo funcionou muito bem. Os alimentos estavam muito bons!"
Contras: "O assento da Classe Economica poderia reclinar mais."

Prós: "Everything was great!!!"
Contras: "The crew attitude!!! Instead of saying "excuse me" she said "can I pass" she was rude"

Contras: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("

Prós: "Everything was fantastic! And that is hard to say about air travel theses days. I will definitely fly Lufthansa again."

Prós: "I liked nothing, and am sorry for the time i waist it with Alitalia. Especially after not letting me use the lounge even thought I am an elite plus with skyteam and Alitalia is one of the alliance member."
Contras: "Applying the rules and respect my skyteam elite plus membership."

Prós: "Excellent dinner"
Contras: "Breakfast was dreadful"

Prós: "Assento confortável, variedade de alimentos"
Contras: "Sistema de mídia e entretimento poderia ser mais novo com tela maior"

Prós: "Flight was smooth"

Contras: "Delayed takeoff. That happens but very poor communication about the delay."

Contras: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Prós: "Even though the plan was full, the boarding process was quick."
Contras: "Extremely old plain. The worst entertainment center i’ve ever seen: it was just ok for the 80’s. The crew seems to not knowing how to smile."

Prós: "Ótimo atendimento de toda equipe, do embarque até o desembarque."

Contras: "This flight had the least legroom of any flight I've ever taken."

Prós: "The timing was perfect."
Contras: "The seat space in the economy is minimal. The TV screen had sections damaged and the selection of films could be newer. The sound plug kept failing. Obsolete system. The gate was informed only 30 minutes before and the airport is big, which is a problem if you have low mobility."

Prós: "Very uncomfortable seats, entertainment system was outdated, airplane was shabby and the main meal was horrible."
Contras: "It is obvious that the airline has not invested funds to keep up and it shows. I will avoid flying Alitalia in the future."

Contras: "O PIOR checkin dos últimos 10 anos. Desorganizado, lento e sem as máquinas self funcionando. Avião velho, com pouco espaço para as pernas e um sistema de entretenimento da década de 80. Comida péssima A melhor coisa a fazer e usar outra companhia."

Prós: "Educação da tripulação"
Contras: "Espaço entre assentos"

Prós: "Pontualidade"
Contras: "Espaço assentos"

Prós: "Very new and clean plane."
Contras: "Nothing it was all good."

Prós: "On time and complimentary drink"

Contras: "Alitalia is the worst airline company"

Prós: "Pontual. Bom espaço entre os assentos. Tripulação atenciosa."
Contras: "Nada."

Prós: "todo estuvo muy bien!!!"
Contras: "el desayuno o como quieran llamarlo es muy pobre"

Prós: "The staff was kind and helpful. The business class was good and the updrafts was really worth it"
Contras: "Entertainment was poor ."

Prós: "Conforto"
Contras: "Fila da imigração"

Prós: "Crew was fast"
Contras: "Boarding was late and also arrived late"

Prós: "I like that even though the flight was delayed they managed to board all passengers and get things going quickly for departure."
Contras: "Upon arriving to Rome, the time taken to land, actually getting off the plane and into the airport takes a very long time. Not much time to get to your connecting flight. Make sure you have at least 1.5 or 2 hr minimum layover time when booking connecting flights from Rome."

Prós: "Pontualidade"
Contras: "Comissários mal humorados ! As poltronas são as mais desconfortáveis que já utilizei ! Estreitas , encosto de cabeça ruim , na verdade pouquíssima ergonomia! A área em que fiquei , logo após a executiva estava muito quente ! Solicitei que melhorasse o resfriamento mas não resolveu ! O Display de entretenimento era pequeno e ruim pra ser operado !! Uma experiência que me deixou uma péssima impressão da Alitalia !"

Prós: "Nice new plane (Embraer), row 4 had long seat pitch"
Contras: "Having arrived at the airport 2 hours ahead of the flight, there was a chaotic 1 hour wait to check in, with no queuing system and then an IT cock-up which closed the flight exactly 1 hour before departure, with passengers still in the queue. This left us rushing through the airport to the very furthest gate. Boarded 20 mins late, then the flight left 1 hour late. Very expensive ticket price too!"

Contras: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Contras: "the food is terrible. he literally dropped my bread and picked it back up to give to me. it was soggy, tasteless and disgusting even more given the rude crew. I never comment a review unless it was a good or extremely terrible experience. One of the crew members was extremely rude to Americans. God forbid we ask him a question he would keep walking. For the price I paid and the duration of my flight (12 hours from LAX-FCO) I wish I chose a different airline. that was the most uncomfortable flight I've had in a long time and I travel often."

Prós: "nothing special"

Prós: "The flight attendants were very nice. Great service."
Contras: "They left us inside the plane for more than 30 minutes waiting to depart. Then when we were close to FRA they tell us they cannot areive because of the weather and got more delayed. When we finally get to FRA, there’s no machinery to get us out of the plane because it was broken. We had to wait for them to find some stairs and then take a shuttle while raining to the airport inside."

Prós: "The easy transfer from incoming London flight to the connecting flight to Tirana without leaving the airside area of the terminal"
Contras: "Not being able to purchase any food, wine or hot drinks on board. It doesn't seem such a difficult or costly service and most other airlines appear to manage it."

Prós: "legroom, service, boarding, meals"

Prós: "The flight was good in general, despite the fact that there was no entertainment system."

Contras: "A antipatia dos comissários de bordo e aeromoças, faz com que qualquer voo da Alitalia seja péssimo. Ficar igual uma lata de sardinha já é péssimo, com essa antipatia, somada a velhas cadeiras, velha tecnologia, vinho péssimo (o que fica até ruim para uma empresa italiana) e desorganização no embarque, faz deste voo um pacote de maldade. E o pior, paguei caro por isso. Falta de respeito."

Prós: "Easy boarding on time nice crew"

Prós: "Atendentes no check in atenciosos."
Contras: "Tripulantes grossos, cadeiras duras, desconfortáveis, tela multimídia pequena e antiga. Não tem tomada nos assentos."

Prós: "O conforto"
Contras: "O doce do café da manhã veio completamente queimado. Pedi para que trocassem e não fui tratada tão bem quando falei. Ela então me deu outro tão queimado quanto o primeiro."

Prós: "Comida gostosa."
Contras: "Eu e minha noiva estavamos nas cadeiras 40A e 40C, voo Rio-Roma. A cadeira dela nao deitava, como todas as outras. NA minha cadeira a tela de interatividade nao funcionava, ficava com chuviscos, gerando luz que me incomodava para dormir, o usb para carregar o celular também não. Os comissários de bordo foram informados, porém nossa situação nao foi resolvida, nos enrolaram as 11 horas de duração do voo."

Prós: "O entretenimento melhorou, porém não tinha programação dublada ou legendada em português. Tripulação educada e comida boa."
Contras: "A menina do Check in era antipatica estava de saco cheio e nossos lugares marcados no bilhete não estavam marcados no sistema e quando reclamamos a Gracielle virava até o olho. Um absurdo."

Prós: "The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra"
Contras: "The plane looked old and dirty"

Contras: "Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer."

Contras: "Horrible experience with Alitalia. They boarded us on a plane that had a wheel issue, and kept us on the ground for 2 hours before they decided to de-plane us. We then had to wait in a 5+ HOUR LINE to get rerouted (nope, they won't handle these issues online or over the phone, you have to wait in line). And THEN they wanted us to wait in a 2 hour line to re-drop off our bags. We got stuck overnight in Rome and were put in a horrible Hilton Garden Inn and barely made it in time to use our coupon for a "free meal" (aka, frozen meatballs and stale bread in a buffet that had been sitting out all night). On our flight back, the food was absolutely terrible, the movie selections were old and scarce, and the seats were uncomfortable. We called to complain as soon as we got home and still have not heard back from Alitalia. I will never fly with them again."

Prós: "Plane was new"
Contras: "Plane was late"

Contras: "Lost our luggage from Rome to Malta. Now, 13 hours after arrival in Malta, no one can tell us where our luggage is!!"

Prós: "In flight entertainment was good. Lots of choices. Plane was clean. Staff was friendly."
Contras: "We had only an hour for our connection. Ordinarily, this is enough time. However we had to go through passport control during the connection and we almost missed our flight. When traveling internationally, this should be considered. Rome airport (FCO) could do a better job of managing passengers with quick connections. It was a mess."

Prós: "Short flight crew was very friendly. Not many passengers so crew let us move around"

Prós: "There were lots of entertainment options"
Contras: "Had my call button on for an hour to get some water to take an aspirin and no one ever came."

Contras: "Although reservations for our return flight from Rome to Boston were made 5 months ago, we were bumped from our flight, not advised in advance, and missed several important work engagements. The management at the Alitalia desk at the airport was not up to the task of reassigning everyone. Understaffed and under equipped (staff was unable to get online to reschedule and re-issue new boarding passes) We are senior travelers (75 and 80 years old) and were forced to stand in lines for 3 hours We're headed to the airport now, the next day, and I am dreading the experience."

Prós: "Opção de impressão do bilhete e tag para mala fizeram com que meu despacho de bagagem fosse rápido."
Contras: "O avião era bem velho, a poltrona horrível e dura. O entretenimento arcaico. Não assisti nenhum filme. A tripulação ignora que não falamos a língua deles e nos responde tudo em italiano. O voo ainda atrasou 1 hora. Péssima experiência! Não voarei mais com a Alitalia e não recomendarei."

Prós: "Nothing..."
Contras: "Late boarding Rude crew Bad service Lost my luggage"

Prós: "I didn't"
Contras: "The flight was only supposed to take two hours but instead they sat around for another hour and a half or so and then there was so little leg room that my knees even if I was all the way against the back wall showed into the seat in front of me so bad that I had to stick them out in the aisle and said crooked and then my seat would not latch"