Aluguel de carros - Miami

Contras: I didn't get the car I reserved and then they gave me an ugly one. And it was difficult also to reach the location.

Avoid renting with ACE

Prós: Nothing

Contras: Hidden fees rude employees They did not want to rent me because I am a Florida resident WORST COMPANY EVER

Contras: By far the worse place ever.. Left stranded in Miami no pickup.. Taxi fare not reimbursed. Rude rude people.. So many hidden costs. I was sick when I heard this and to top it all got sent an additional bill for toll that they forgot I guess no way.. Take it out of my taxi fare.. Never again.. I have really had all car retal companies really but I really never experienced this.. Make sure to check for the hidden costs I went fro 460 dollar to 670 Bummer as had not expected this..

DISCRIMINATION

Prós: We believe that it was false advertising! We were quoted a certain price and when my husband went to pick up the van we were told it was not that price because that's only for tourist not Florida residents! How ridiculous! We will never recommend them ever

Contras: Not only the fact that we were discriminated against, in addition to that a lousy sales person's attitude! They could care less! And said oh well I guess you'll have to go somewhere else

Contras: Told I ordered s small compact when I order a SUV

Old cars with problems, way off site, and crook salesman

Prós: someone actually picks up the local phone number.

Contras: older cars lots of damages on the car. (they want you to sign the damage sheet without even looking at the car) inoperative AC (must have in miami in august) bald tires off site sales man a hustler try to sell me a nissan versa as a full size upgrade first gave me a car with broken driver side door handle, then offered me tape then offered a nissan versa as a full side upgrade refused to offer a corolla next to the the car because it was premium finally offered a 2006 nissan altima

Big smoky smell

Contras: The car had a strong smoking odor. We would have had to wait a while for another one so we just took it.

Prós: Fast drop off. Nice guys receive the car.

Contras: The guy approach on desk, pick up car without light and brightness so you cannot see the car outside. Car coming wet so you cannot see the surface. For a stranger, maybe teach people a small English instead Spanish.

Horror and abuse at the car rental

Prós: Facility was very nice.

Contras: The staff at the counter for advantage were horrible. I was asked by the clerk for my license and credit card then he asked me for my insurance info,no problem I quickly looked up my geico electronic card. He said that the card wasn't good enough . He needed the declaration page.. I called my wife and I called geico. Geico explained that in the state of Florida the comprehensive collision are not required to be marked by law. Regardless I have comp and collision I own two new cars.i passed the pho ne to the clerk and he said after speaking to the agent I'm not allowed to take info over the phone.there was a fax copy machine behind him.. my wife called me and asked for their info to fax declaration page..by the way I went back to reservation and no where there does it say you need that page.the clerk by this time was quite irate . After all this run around I said can you please just do your job and finish. He stopped what he was doing and looked me straight in my face and said.OR WHAT? I couldn't believe what I was hearing I said excuse me..he repeated OR WHAT?at which point I asked for a supervisor . No one at the counter wanted to give me the corp number or call supervisor. He finally went far behind the counter and spoke with his supervisor . He told me follow me and took me to another rental company across the lobby. I felt like a child being taken to the principals office. The mgr never apologized and literally said the employee was doing his job. That I had neglected to bring the declarations page. They are not allowed to get it from the phone.didnt offer a solution .. screw me.. I spent about forty min reserving another car from another company for more money. The principal is not the money its lack of basic respect and courtesy. People wonder what drives people in crazy situations were people react in dangerous ways. This could have been one of those .I am not young but I am very sick.. I had been threatened abused scolded all for trying to pay for a service.this is not going to stay here I will written advantage and I will look up all info I can and inform everyone I can about this incident.and kayak should let their customers know wether or not they need additional info before they go to receive a service.

Left flat with a flat tire.

Prós: I thought the Kia drove well. Picking up the car was fairly easy.

Contras: I had a flat tire. Called them and was put on hold for twenty minutes. They finally said it would be at least another hour before help would come. I called AAA and they arrived very quickly.

Ok

Prós: The price was good for the car

Contras: Crumbs left in the back seat when I first got the car. The car was not similar to the car that I was promised. The company charged $40 a day extra saying that I returned the car to the wrong company. But I did to return it to the correct company. Money was refunded... they need to be more attentive to the customers atleast call me and ask where the car is before assuming it wasn't in the right place or check with your employees because they did not do their job right.

Contras: they charge more than the amount arrange in the contract ($250 MORE) spoke to agent named Erwin A (DID NOT GIVE ME HIS LAST NAME) and promise to make the correction , wich has not being done

Prós: Drop off

Contras: By the time i pickup the car w family the gay who give us the car was in a bad mood,

Never again!

Contras: Rude staff, unwilling to take any responsibility for solving a problem with our reservation. Cost us several hours of vacation time and undue stress.

Florida requires a credit card to pick up a car

Contras: I wasn't told I needed to give them a credit card to rent a car.

Be Prepared To Wait

Contras: Slow, long line, long wait

Rude and didn't honor my reservation vehicle or price

Prós: Nothing - didn't have the vehicle we reserved and it cost $ 149 for 1 day rather than the reservation amount of $66. Reserved a premium car and only had a van which we did NOT want but again we're standing there w 4 people and luggaage in the pouring rain . They were extremely rude and did not even honor the cost of the vehicle we had a confirmation for . The reservation was for 9:30 a.m. At that location. They told use they could have the car in 4 1/2 - 6 hrs. Again, very rude as well .

Contras: Repeat of the above - didn't honor reservation and didn't care . Horrible ! And expensive ! $ 149 for one day . Insurance was triple of what the reserved car was .

Why ask me to select a car online if it won't be available

Prós: Nothing

Contras: Went out of my way to request and pay up for a convertible, which they didn't have when I arrived. Staff st the desk didn't even pretend to care.

Lots of fine print issues

Prós: Car was new original price was good New rentacar center in MIA is nice ...

Contras: It was not clear to me that I was renting offsite from the Miami airport through the Avis website when I booked. So, when they had no car for me at the airport upon arrival, I had to cab it a few miles away to the local location. Even though I was later than my planned time to pick up the car, my car was not ready and was being cleaned. 4o minutes waiting...and then the car was still wet and some dirt since they didn't towel it off in those 40 minutes. Then I found out this location was daytime only and had no dropbox for dropping off car off hours. I had to drop it off at the nearby MIA airport...and was changed around $85 more for that simple change. I had been told it would be around $25 from the Avis 800#. Early morning drop off at MIA, no one attending. Once employee finally came by, but spoke no English. Miami service people, in general, are not as professional or courteous as other locations I usually use Avis or Budget at. I am a business preferred account user...but that doesn't seem to get me much...at least in Miami.

Paid....Told it hadn't gone through and that I cou

Prós: Car was nice, clean and processing after the airport car desk was efficient on collection and return.

Contras: Avis Employee behind desk was verging on rude. Swiped my card and I was told it had declined and that I could not have a car with a Debit card. I was told I would need to go elsewhere despite booking. I called my bank who told me the amount HAD gone through! I asked to speak to the manager who then managed to resolve. I explained that had I not checked with my bank I would have been charged and likely struggled to get funds returned and then I would have had to go somewhere else and rent 'on the day' another car at a premium. He refused to apologise and then gave me a car in a bay that was already processed and the people were pulling out as we got there. BAD experience.

Prós: Nothing.

Contras: I thought I was picking my car up from the Miami airport. Turns out I had to take a cab to another rental agency a few miles into Miami. Once there, my car was ready but not at the same price I booked the car for.