Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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8,4
Prós: They were nice and suggested we email Alamo Orlando and complain
avaliação de
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2,0
Contras: Got an upcharge on both sides from this rental.
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7,6
Desonestidade da atendente
Prós: Rapidez da liberação
Contras: A atendente usou de má -fé, pois ela me perguntou se eu queria algum opcional e eu disse que queria o básico, inclusive ela respondeu: Básico né? Mesmo após essa conversa, ela rapidamente incluiu diversos opcionais e pediu para assinar em alguns lugares. Como eu havia informado e ela havia me repetido que eu queria o básico, assinamos confiando de que o que estava impresso era o combinado verbalmente na hora, ainda mais porque após longas horas de voo e com crianças a gente só quer sair dali. Na hora de devolver tive de pagar 100 dólares a mais por causa desses opcionais incluidos sem que eu tivesse solicitado, mas tão somente porque a atendente os incluiu sorrateiramente e simplesmente me disseram: você assinou o contrato e o valor estava lá. É verdade, assinamos. Havia um local isolado com o valor dos 100 dolares a mais, mas acreditando que jamais fariam uma desonestidade dessas de colocar opcionais na hora de imprimir e pedir para assinar. Nunca mais assino sem ler cada detalhe. Se constar opcionais, peçam para imprimir outro contrato sem qualquer valor a mais do que o indicado na reserva. Ficou o aprendizado.
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10,0
It is always a jooy to rent from Alamo.
Prós: There are never any hidden fees. The car selection is outstanding. The staff is knowledgeable, courtesy and very eager to please. In fact, a manager came up to us after we returned the car, and she asked us if everything was satisfactory and was there anything Alamo could do better? We said all was great and we could not think of any suggestions for improvement. The manager's name was Deanna, and a service representative named Phil. You are very luck to have such outstanding employees on your staff, and they are a credit to the great work you do. Thanks again.
Contras: There was nothing I did not like.
avaliação de
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10,0
By far the best car rental company in USA
Prós: The staff are the best right from welcoming you and then helping with the smooth renting of the car. Easy instructions and path to pick your car and always available for any help during your rental of the car. Drop off made simple too...love renting with Alamo every time I stay in Miami.
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10,0
Awesome
Prós: The ease of just being able to walk out and pick any car in the aisle
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6,8
Sumilar car is nit the same
Prós: Similar car
Contras: Better gps in spanish with good pronunciation in english strets and ave
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7,2
Contras: When dropping off the car in Miami, no one was directing you where to go.
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2,0
Didn't honor reservation
Prós: Nothing
Contras: They told me that because the reservation was set up less the 5 hours prior to the pick up time of the car, that they couldnt rent it to me for fraud reasons. They told me I would have to sit at the airport and wait another 4 hours (to make it a total of 5) before I could rent the car. They stated that it was a high fraud area and it was for my protection and they were doing me a favor by implementing this new rule. So long story short I went and rented a car with enterprise.i rent a car weekly from this airport and will never rent from Alamo again. I work in Florida but live in kansas so I use rental car 250+ days a year and I have never had an experience like this.
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10,0
Great car rental
Prós: The car was clean, the pickup and drop off was quick and easy.
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10,0
Prós: Professional customer service at pick up and drop off. I appreciated the cleanliness of the vehicle too.
avaliação de
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10,0
Prós: Quick and easy!
avaliação de
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10,0
It is always a jooy to rent from Alamo.
Prós: There are never any hidden fees. The car selection is outstanding. The staff is knowledgeable, courtesy and very eager to please. In fact, a manager came up to us after we returned the car, and she asked us if everything was satisfactory and was there anything Alamo could do better? We said all was great and we could not think of any suggestions for improvement. The manager's name was Deanna, and a service representative named Phil. You are very luck to have such outstanding employees on your staff, and they are a credit to the great work you do. Thanks again.
Contras: There was nothing I did not like.
avaliação de
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10,0
By far the best car rental company in USA
Prós: The staff are the best right from welcoming you and then helping with the smooth renting of the car. Easy instructions and path to pick your car and always available for any help during your rental of the car. Drop off made simple too...love renting with Alamo every time I stay in Miami.
avaliação de
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10,0
Awesome
Prós: The ease of just being able to walk out and pick any car in the aisle
avaliação de
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10,0
Great car rental
Prós: The car was clean, the pickup and drop off was quick and easy.
avaliação de
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10,0
Prós: Professional customer service at pick up and drop off. I appreciated the cleanliness of the vehicle too.
avaliação de
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10,0
Prós: Quick and easy!
avaliação de
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8,4
Prós: They were nice and suggested we email Alamo Orlando and complain
avaliação de
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7,6
Desonestidade da atendente
Prós: Rapidez da liberação
Contras: A atendente usou de má -fé, pois ela me perguntou se eu queria algum opcional e eu disse que queria o básico, inclusive ela respondeu: Básico né? Mesmo após essa conversa, ela rapidamente incluiu diversos opcionais e pediu para assinar em alguns lugares. Como eu havia informado e ela havia me repetido que eu queria o básico, assinamos confiando de que o que estava impresso era o combinado verbalmente na hora, ainda mais porque após longas horas de voo e com crianças a gente só quer sair dali. Na hora de devolver tive de pagar 100 dólares a mais por causa desses opcionais incluidos sem que eu tivesse solicitado, mas tão somente porque a atendente os incluiu sorrateiramente e simplesmente me disseram: você assinou o contrato e o valor estava lá. É verdade, assinamos. Havia um local isolado com o valor dos 100 dolares a mais, mas acreditando que jamais fariam uma desonestidade dessas de colocar opcionais na hora de imprimir e pedir para assinar. Nunca mais assino sem ler cada detalhe. Se constar opcionais, peçam para imprimir outro contrato sem qualquer valor a mais do que o indicado na reserva. Ficou o aprendizado.
avaliação de
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6,8
Sumilar car is nit the same
Prós: Similar car
Contras: Better gps in spanish with good pronunciation in english strets and ave
avaliação de
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7,2
Contras: When dropping off the car in Miami, no one was directing you where to go.
avaliação de
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2,0
Contras: Got an upcharge on both sides from this rental.
avaliação de
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2,0
Didn't honor reservation
Prós: Nothing
Contras: They told me that because the reservation was set up less the 5 hours prior to the pick up time of the car, that they couldnt rent it to me for fraud reasons. They told me I would have to sit at the airport and wait another 4 hours (to make it a total of 5) before I could rent the car. They stated that it was a high fraud area and it was for my protection and they were doing me a favor by implementing this new rule. So long story short I went and rented a car with enterprise.i rent a car weekly from this airport and will never rent from Alamo again. I work in Florida but live in kansas so I use rental car 250+ days a year and I have never had an experience like this.
avaliação de
