Hotéis em Miami

I did enjoy that the hotel offered a gorgeous view and was perfectly located in the heart of biscayne /downtown Miami area. I also enjoyed most of the amenities

I did not like the fact that the hotel did not appropriately handle the New Years clientele and would have 30 minutes to an hour for lag time on ordering room service, getting front desk assistance, and general services. I also thought it was very unprofessional of the hotel to give my room away on the night of New Years eve after I paid over 2 thousand dollars to reserve the room almost two weeks in advance. Although hotel credit was given, I still feel the hotel could have done more since we had a filthy hotel room. I really felt this hotel had the potential however they failed to show me that and honestly with the prices I paid I really deserved more

The wating time for the valet to bring your car

Restaurant service has to improve

Valet yelled at me because I was never charged. I even asked the front desk why I was not billed. Turns out they spelled my name wrong and were not able to bill my room. I don't think that I should have been reprimanded for their spelling error.

This is a very nicely appointed hotel, near shopping, and has transportation to the airport 24 hours a day. The Staff was great, all of them, the guy driving the airport shuttle, the folks at the front desk, and the resturant too. When traveling through Miami and needing to do some shopping and get to the airport in a timely manor with out breaking the bank the Regency is a great choice.

The hotel staff really impressed me with their great hospitality especially George and the manager Jose. Hotel was clean in a great location near the airport.

Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.

Nothing to write home about. The view was great but the rooms were standard! I expected a bit more comfort for the price.

Our Front Desk Agent Jason was super friendly and very helpful when looking for places to eat. Even though we were staying for one night, he treated us like we were regulars. Valet boys were very kind from beginning to end.

-There were stains on the bed sheets. -The sheets were torn. -The bar inside the shower, is falling apart. I tapped it while in the shower and it came out. -Outside on the balcony, the walls were disgustingly black. they need to be pressured washed.

Great view, exclusive resort feel

No fridge in room

We were in Miami to attend a Miami Heat basketball game. The location was decent. It would have been better to stay on the water since we had to walk through a couple of seedy areas to get back to the hotel. The buffet breakfast was decent, a good selection that my teenage son appreciated. The staff in the restaurant was very friendly. The room had a good set up, 2 beds on one side of a dividing wall, and a big closet, bathroom and changing area on the other side. It made things easier to share the room with a teenage boy.

I asked for a quiet room. They put us next to the ice machine. So at 2 a.m., we were woken up to partiers getting ice. Before bed, we decided to watch a movie. They charged $18 per movie. We thought that was pretty high. We stored our items in the safe. We had problems opening it and had to get security up there. It took them a long time to come, requiring a second call. I've never before needed help with a room safe. We travel a lot. The concierge staff, who we consulted twice, was pretty provincial and didn't have any good suggestions though they tried to be helpful.

Staff was always friendly and supportive I liked the location, since I could reach everything I needed by foot.

Air conditioning was very loud Tiny room and bathroom with NO storage. A closet with hangers, but the room had no drawers or shelves to anything that di not go on a hanger. I had a 3x3 window looking at a wall four feet away. NO natural light, combined with the small room made it feel like a dungeon. The sparse room lighting did not help.

Great location in relation to the cruisecport. Excellent value for its downtown miami location.

Bathrooms are small

Liked the breakfast and evening cocktail hours

I actually went for the purpose of honeymoon and was not content with the room nor service. The view was other buildings and for the money spent on this hotel i felt it was like a 1 star hotel of paying $100 per night. I was mistakenly charged for watching a movie we did not watch. Also was not told about paying additional for parking. Did not get for what we paid!!!

Very good spot, right in the airport, excellent.

Old rooms, the air conditioner didnt worked.

Hotel is in the airport

has not been updated in years.

Clean comfortable beds, Great views, nice bathroom

Was missing small items from room after first night room attendants cleaned room. Last morning before checkout staff barged into room. The hotel and facilities were great but houskeeping staff could be better.

The beds were comfortable and the hotel was clean. However, certain things like our acid reflux meds were missing or either thrown away, which was very odd. Also, when we were getting ready to leave around 8 AM the maid services were already barging in to clean the room, which kind of caught us off guard.

I have stayed at many hotels throughout the world. The Four Seasons Miami is a very nice hotel. I did notice the smell of the the carpet when we first got off the elevator on the 7th floor. Also, the food is way too expensive. Someone charged in error a breakfast which consisted of 2 orange juices, 2 orders of toast and 2 orders of bacon, it was $60. We went to Deli Lane which was in walking distance of the hotel each morning for Breakfast. We even ordered breakfast in with them and they delivered it. Breakfast each morning at Deli Lane for 2 people was just $20 total(it included, cheese grits, bacon, scrambled eggs, pancakes for 2 people) Brunch at the Four Seasons was $75.

Great service, amenities and food too. The pool is fabulous and the restaurant is surprisingly good. The food wasn't too overly priced and even though it was simple it was very fresh

The staff was pleasant and helpful.

The room was not what I booked but it was just an overnight stay so I didn't make a fuss. The bathtub paint was chipped and it was so cold. The air never got warm so I just took it off and layered up. Breakfast was really expensive.

Bar, bedroom

Parking

Clean, friendly staff

No continental breakfast

Beautiful hotel, very comfortable.

Pillows were so soft they became flat while Laying on them

I got a very good deal for how nice the hotel was. the food was good. the bed was super comfortable. very close by to everything.

tv kept messing up

the water in our shower where not hot .. it was late and we stayed only one night to we didnt say any thing ..

Free dinner buffet with free beer on Wednesday. Good free breakfast. Hot tub with pool. Amazing staff.

Clean, spacious rooms, we had an studio. Perfect place close to the rental car stations and the airport...

Will come again while next visit in this area.