Reserve um carro alugado com a Hertz em Miami

Avaliações da Hertz em Miami

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pick up the carfriendly staff

car was cleancustomer service

rented a cargreat experience

car availablenever rent

pick up and dropcar was dirty

wrong locationcredit card

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2.0

Prós:Nothing at all, Hertz said they needed a soft credit check in order to rent a car.Contras:Do the same as other agencies like Alamo that I had been and will return to, and if you have the funds rent the vehicle.Avaliado em 19 jan 2021

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8.0

Prós:Pick up , drop off, and exchange was easy.Contras:The price for a full size suv is crazy!! But they were nice when we needed to exchange to give us a good discount on the upgrade charge!Avaliado em 14 fev 2021

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10.0

Prós:The staff at the counter and then at pick up were wonderful and kind! I always rent Alamo but this worked out great. Thank you.Contras:i chose a car too small. my fault, not HertzAvaliado em 13 fev 2021

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5.2

Hidden charges, unclear extras, unhelpful dealingPrós:Car was fine, clean, etc.Contras:Having complained three times to Hertz since my return, and not being satisfied with the responses, I will now be writing to Kayak to ask you not to deal with them any more until the alter how they deal with customers. Rather than an expected approx $40 to be charged on collection, I was charged over $150 for things I did not understand and have struggled to have Hertz explain to me since. This was despite having a pre-paid insurance (via Kayak) that I showed at the collection desk and have also sent to Hertz since. They are frankly terrible to deal with and I will be writing to you with fuller details.Avaliado em 18 jan 2017

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2.0

Prós:NoContras:Handle the mistake in the reservationAvaliado em 25 set 2020

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2.4

Never rent from hertz or kayak!!!!!Prós:the car was okay. We didn't get what we orderd but i guess you guys can't do anything right.Contras:The lady that helped us with our reservation was extremely rude. She told my uncle to "shut up". She never told us anything regarding car pickup and drop off. We ordered a toll free car but we didn't receive one. We had to pay more than $100 extra because hertz made the mistake. Kayak charged us for the toll free car. At hertz the manager says that's not how it works. We get charged with taxes, tolls and on top of that learn that the airport has 35% tax rate. The rude lady never said that we had to drop the car off at miami lake instead of miami airport although we asked several times. At the airport she acted like she knew nothing and lied about telling my uncle to "shut up". Kayak and hetz are definitely the WORST. Don't even get me started on customer support.Avaliado em 2 out 2017

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2.0

Final bill double the cost.... fraudulent upcharging!Contras:We booked a Full size SUV stated as Nissan Armada. Offered a Yukon... BUT NO MENTION OF AN UPGRADE CHARGE AT ALL AND WOULD HAVE BEEN TOTALLY HAPPY WITH CAR ORDERED! Offered a Yukon which we thought was same rate. Guess they are on commission for upgrades???? Ordered additional driver and Car chair for additional $54... all good with that! Then found car upgrade charges amounting to +54% of original rental +++ for taxes etc etc. We wanted the car we ordered. Then when we arrived downstairs someone else had been given the same car and was just leaving and there were no more Yukons available???. We got sent to Customer Services. Reiterated we would be happy be something smaller.... Nissan Armada fine, and we given another car. DOUBLE check your contract.... Insist on no additional charges. Not Happy.... So underhand but kicking myself for not double checking before leaving the booth. Would not use Hertz again.Avaliado em 19 jun 2017

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2.0

Disaster - Pure fraudContras:I booked a convertible from Miami International Airport to Key West. When I showed up at the Hertz counter I was told my car was to be picked up at a different location in Miami, I showed Hertz my email confirmation detailing the pick up at MIA with the address of the MIA rental center and they refused to honor the reservation, the manager refused to come out and speak with me. I was then told they had no convertibles and while I was discussing this my girlfriend booked a convertible from Hertz on her phone and went to the counter and of course they had one. When I said we would take that car which was what I booked and requested them to honor the Kayak price on my confirmation email (which was $50 less) they refused. It was embarrassing how poor the customer service was. I would never use Kayak or Hertz again.Avaliado em 30 abr 2016

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3.2

Prós:Drop off was easy.Contras:Staff was not friendly at all. No preference with car brand when checking in. After stating I booked through kayak and got insurance to cover the rental that way, the staff member was rude and said that isn't our insurance so you better be careful and good luck. Rudely told me to go to the 5th floor to retrieve the car. Car was no where to be found when we got upstairs. Had to ask one of the cleaners to get the car which was parked on another level of the garage. Finally, when we got in the car it was an old, worn down, and dirty nissan versa. The inside interior on the ceiling of the car was covered in what looked like old vomit or food remains. Absolutely disgusting, would never rent from here againAvaliado em 17 dez 2019

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3.6

very bad idea to book via Kayak just go directly to the dealerContras:We had a lot of problems with our rental. We needed to make some changes to the booking at our arrival in Miami and it ended up a real nightmare. Hertz was constantly discharging themselves saying that as we booked online there was nothing they could do to help us, there was 0 flexibility. Same with the third party insurance we booked via internet. Very poor service. If we ever rent a car again it will be directly with the car rental company and it won't be hertz (second disappointment in less of a year in 2 different countries).Avaliado em 16 mai 2017

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8.0

Prós:Pickup/dropoff was both quick and easy. Car given was a great one.Contras:Car may have been sanitized (it did have the unripped seal on car door for verified sanitation) but was not cleaned properly in the inside of car. Found food crumbs and leftover chips in between seats throughout the car from previous customer I assume, so this made me think the car was not actually cleaned.Avaliado em 25 out 2020

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2.0

Contras:They would not let me modify the reservation because it was booked through kayak. This was extremely inconvenient. I will not book from hertz again.Avaliado em 29 mar 2021

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• Quando custa alugar um carro com a Hertz em Miami?

  Um aluguel de carro com a Hertz em Miami custa, em média, R$ 183 por dia.

• Qual é o carro mais alugado pela Hertz em Miami?

  O tipo de carro mais reservado com a Hertz em Miami é Médio (Hyundai Elantra ou similar).

• Quantas agências de aluguel de carros tem a Hertz em Miami?

  A Hertz tem 14 agências em Miami. Confira nosso mapa de agências da Hertz para encontrar os melhores carros para alugar perto de você.

• A Hertz tem uma agência no aeroporto de Aeroporto de Miami (MIA)?

  Sim

• A Hertz oferece serviços de transfer a partir do aeroporto de Aeroporto de Miami (MIA)?

  Sim