Nº 3 no mundo
"Airplane crew was nice."
Nº 2 no mundo
"Very professional and on time!"
Nº 3 no mundo
"Service staff were very nice."
Nº 3 no mundo
"Airplane crew was nice."
| Código IATA | Y4 |
|---|---|
| Rotas | 350 |
| Rota principal | Tijuana Rodriguez a Guadalajara Miguel Hidal |
| Aeroportos em que opera | 67 |
| Aeroporto principal | Cidade do México Benito Juárez |
El personal es poco o nada amable, los asientos muy incómodos.
My Spanish is weak and it was a problem when their website glitched and duplicated one of my passenger’s names. Customer service was poor to correct it.
Improve the boarding process. The staff needs more training.
No food o drinks
They charge you ridiculous amounts for a carry on and a checked bag (almost the same price as the flight itself). Volaris has got to be the most uncomfortable airline I've ever been on. There is barely any leg room, the seats don't recline even though there is a button, and there is no way to get any work done, as not even a laptop fits on the tray-table.
1 30 minutes delay 35 minutes weating on plane to take a bus from plane to terminal .
Slow and cumbersome boarding. Failed to properly organize the waiting line
Prós: Everything inside this airline is wrong!
Contras: They are canceling flights all the times Check in is a nightmare Worst customer service ever No one knows anything and they are avoiding you or ignoring you all the time
Contras: What I already mentioned you make my travel a nightmare
Prós: No
Contras: Letting me know from the beginning that I need to scan some stupid code that is not necessary I waste a lot of time trying to scan the code and I couldn't to finally an employee give me a form to put what all ready was written
Contras: people completely ignore social distancing when boarding and deplaning. Not enough emphasis is made on this.
Contras: The delay
Prós: Organization
Contras: Offer something to drink
Contras: They oversold the flight and many People had to stay for 2 more days I was lucky to get a seat they sold my ticket to someone else it was like a nightmare
Prós: easy boarding, great crew(though very tired), seats were finally comfortable, not like sitting on wood
Contras: best flight ever with volaris!!!!
Contras: There were plenty of available seats to social distance however upon asking to be relocated they would only do an aisle seat for money. What happened to caring for others SAFETY?! I sent a Twitter message (with photos) and no reply. Shitty service and lack of concern for human health.
Contras: 4 h delay
Prós: Flight attendants were friendly But people at checking in are really mean. Nasty people you should get another people with better trainings, etc. They were asking personal questions and abusing just because of their power. Not good at all, one on the worst experience
Contras: Personal at checking in. They have the worst attitude ever
Prós: Not much
Contras: Faster boarding More comfortable seats!! Crew was doing a turn around and we’re exhausted-not good customer service-crew too tired!!!
Prós: amazing crew
Contras: more padding in seats
Prós: On time fight
Contras: Service airline should serve a least water to the passengers with charging them for it
Prós: Como la gente me trató
Contras: Nada
Prós: Crew were nice
Contras: They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable.
Prós: I got safe and sound
Contras: Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad service
Prós: Above average amount of leg room. Plane was very clean.
Contras: Seats could have a bit more padding. Sitting becomes uncomfortable quickly.
Prós: Terrible! Terrible signage, terrible treatment, terrible organization!
Contras: Everything!
Prós: Nothing
Contras: Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus
Contras: Comfort of seats and when checking in being checked in with your party not scattered around.
Prós: Crew was amazing. Felt safe from check 8n to arrival
Contras: Second flight that was not on time. Seat was a bit uncomfortable.
Prós: Crew always nice
Contras: Boarding process was very slow-not normal for Volaris
