Avaliações de passageiros
Avaliação geral
5,5
OK
Baseado em 220 avaliações
Nota geral
5,7
Embarque
5,9
Conforto
5,6
Tripulação
6,5
Entretenimento
4,5
Comida
4,8
Informações sobre a VietJet Air
| Código IATA | VJ |
|---|---|
| Rotas | 156 |
| Rota principal | Hanói Noibai a Cidade de Ho Chi Minh Ho Chi Minh City |
| Aeroportos em que opera | 38 |
| Aeroporto principal | Cidade de Ho Chi Minh Ho Chi Minh City |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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10,0
Prós: The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier.
avaliação de
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5,2
Contras: Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time
avaliação de
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8,0
Prós: Fast and efficient and low cost budget
avaliação de
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5,3
Prós: Nothing really impressive.
Contras: The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work
avaliação de
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2,0
Prós: Nothing
Contras: Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy
avaliação de
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3,3
Sardines and no water
Contras: No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service
avaliação de
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4,0
Contras: Delays with no explanation or expected timing
avaliação de
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8,0
Prós: Quick flight
Contras: It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's.
avaliação de
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6,0
Smallest seat pitch I ever had. Make seats so that they don't recline
Prós: Flight Cree good
Contras: Seats, no jet ways to board or deplane
avaliação de
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3,6
Contras: Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process.
avaliação de
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2,3
Contras: Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention...
avaliação de
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3,5
Prós: Plane was clean and boarding was efficient. Good value. Flight was on time.
Contras: Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable.
avaliação de
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6,3
VietJet Hai Phong to Da Nang
Contras: No online check-in. Flight was late. No legroom.
avaliação de
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4,0
Consistency goes a long way
Contras: Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all.
avaliação de
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6,5
Boarding DELAY
Prós: Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room.
Contras: Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!
avaliação de
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2,3
Prós: Nothing
Contras: Confort
avaliação de
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2,3
The plane was very worn and dirty our flight was delayed 2 times!
Contras: Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!
avaliação de
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2,0
Vietjet cannot offer transit
Contras: My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service.
avaliação de
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8,0
Prós: It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job.
avaliação de
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7,0
Low cost allows for low expectations
Prós: Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either.
Contras: VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time.
avaliação de
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8,0
All went well
Prós: Flights were on time and worked well for us. Flight attendants were helpful
Contras: The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child.
avaliação de
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10,0
Prós: Was on time and cheap.
Contras: I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text.
avaliação de
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2,0
Worst Airline Ever
Prós: Nothing
avaliação de
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6,0
Would not use it again
Prós: The plane got me to my destination
Contras: 1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date
avaliação de
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4,0
Charges for you everything
Prós: Relatively cheap but you get what you pay for.
Contras: They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed.
avaliação de
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4,3
Chaos at the check in counter.
Prós: I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.
Contras: Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.
avaliação de
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3,0
Vietjet is a budget airline that provides little more than a seat
Prós: Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website
avaliação de
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2,0
No guidance and Vietjet ticket and check-in is outside of Hong Kong terminals
Prós: Nothing
Contras: No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.
avaliação de
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8,3
Fine flight
Prós: Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags.
Contras: I wish they had in-flight entertainment, but it's not that big of a deal.
avaliação de
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3,0
Prós: Cheap flights but u get what u pay for
Contras: 2 delays of 10hrs
avaliação de
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5,0
Contras: Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything.
avaliação de
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3,6
Contras: I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience.
avaliação de
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2,0
Contras: This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print.
avaliação de
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9,0
Reliable Travel choice
Prós: Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag.
Contras: Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway.
avaliação de
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5,3
Contras: I am an average height United States male; never have I been so restricted by seat space.
avaliação de
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7,3
Thanks VietjetAir - for giving my trip a really bad start
Contras: Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!
avaliação de
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8,6
Perfectly fine Airline
Prós: Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours
Contras: Caroline is wonderful once the plane is able to get into the air
avaliação de
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2,0
Prós: nothing
Contras: many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for
avaliação de
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2,0
Beware of checkin luggage fees.
Contras: I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed.
avaliação de
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2,0
Not too many other choices
Prós: Not much
Contras: Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats.
avaliação de
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2,0
I can not join the flight
Prós: Nothing
Contras: Have an error in system. I can't join the flight
avaliação de
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5,2
Confusing at Airport Departure Concourse
Prós: Reservations were relatively easy to make on line and relatively easy to purchase on-line.
Contras: Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!
avaliação de
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6,6
Contras: There is no entertainment in flight and baggage check in is an issue .
avaliação de
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2,0
Contras: DELAYED
avaliação de
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5,6
Prós: Cheap fares
Contras: Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude.
avaliação de
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6,0
Prós: Staff onboard friendly
Contras: Flight check very slow
avaliação de
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6,0
At least provide water
Prós: Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight.
Contras: I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked.
avaliação de
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2,0
Poor communication
Contras: Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up.
avaliação de
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10,0
Great English
Prós: Fluent English, comfortable and ample seat space
avaliação de
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4,0
Avoid this airline.
Contras: 2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing.
avaliação de
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4,6
Altered flight times
Prós: Please be aware they can change flight times earlier without communicating
avaliação de
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2,6
Contras: It was delayed over 1 hour. it was many times since i've used.
avaliação de
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10,0
Good Service + Good Price
Prós: We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey.
avaliação de
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9,3
Fine but a little late
Prós: Everything was good
Contras: Just 20 minutes late
avaliação de
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2,0
Contras: Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this.
avaliação de
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2,0
Terrible airline
Contras: Crew did not allow me to sit on emergency exit seat even if I am 1'97 tall, no health restrictions, and all the seats wow empty. They also charge a lot for anything over 7kg
avaliação de
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6,0
Contras: The flight schedule changed and I wasn't informed.
avaliação de
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3,0
Terrible check in experience
Prós: Nothing
Contras: I was told I had to pay US$30 for my small carry-on bag. Then I had to check it. Then they advised me they change my seat from the exit row to another seat. I asked for my refund that I paid for the comfortable seat and they said not possible I travel extensively and this is by far the worst check inexperience of my over 40 years of flying. I fly in exit rows every week and have never been told that I can't sit in the exit row especially after paying a premium for it.
avaliação de
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2,0
Delay and rude staff
Prós: Nothing
Contras: Delay for 3 hours and they still made us pay a lot of money for less than 1kg extra. Rude staff, with the extra money we paid we could have booked with Vietnam airlines and avoided delays
avaliação de
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4,8
The flight would be fine without severe delayed
Prós: Price was good. Plane clean and air crew members were helpful
Contras: The flight reschedule several times and then severe delayed on the departure date. It was never on time, so you should not plan any connecting flight or activities until you reach the destination. You will never know when you arrive, until you arrived.
avaliação de
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10,0
Prós: The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier.
avaliação de
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10,0
Prós: Was on time and cheap.
Contras: I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text.
avaliação de
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9,0
Reliable Travel choice
Prós: Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag.
Contras: Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway.
avaliação de
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8,6
Perfectly fine Airline
Prós: Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours
Contras: Caroline is wonderful once the plane is able to get into the air
avaliação de
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10,0
Great English
Prós: Fluent English, comfortable and ample seat space
avaliação de
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10,0
Good Service + Good Price
Prós: We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey.
avaliação de
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9,3
Fine but a little late
Prós: Everything was good
Contras: Just 20 minutes late
avaliação de
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8,0
Prós: Fast and efficient and low cost budget
avaliação de
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8,0
Prós: Quick flight
Contras: It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's.
avaliação de
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8,0
Prós: It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job.
avaliação de
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7,0
Low cost allows for low expectations
Prós: Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either.
Contras: VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time.
avaliação de
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8,0
All went well
Prós: Flights were on time and worked well for us. Flight attendants were helpful
Contras: The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child.
avaliação de
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8,3
Fine flight
Prós: Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags.
Contras: I wish they had in-flight entertainment, but it's not that big of a deal.
avaliação de
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7,3
Thanks VietjetAir - for giving my trip a really bad start
Contras: Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!
avaliação de
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6,6
Contras: There is no entertainment in flight and baggage check in is an issue .
avaliação de
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5,2
Contras: Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time
avaliação de
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5,3
Prós: Nothing really impressive.
Contras: The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work
avaliação de
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2,0
Prós: Nothing
Contras: Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy
avaliação de
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3,3
Sardines and no water
Contras: No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service
avaliação de
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4,0
Contras: Delays with no explanation or expected timing
avaliação de
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6,0
Smallest seat pitch I ever had. Make seats so that they don't recline
Prós: Flight Cree good
Contras: Seats, no jet ways to board or deplane
avaliação de
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3,6
Contras: Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process.
avaliação de
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2,3
Contras: Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention...
avaliação de
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3,5
Prós: Plane was clean and boarding was efficient. Good value. Flight was on time.
Contras: Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable.
avaliação de
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6,3
VietJet Hai Phong to Da Nang
Contras: No online check-in. Flight was late. No legroom.
avaliação de
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4,0
Consistency goes a long way
Contras: Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all.
avaliação de
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6,5
Boarding DELAY
Prós: Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room.
Contras: Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!
avaliação de
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2,3
Prós: Nothing
Contras: Confort
avaliação de
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2,3
The plane was very worn and dirty our flight was delayed 2 times!
Contras: Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!
avaliação de
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2,0
Vietjet cannot offer transit
Contras: My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service.
avaliação de
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2,0
Worst Airline Ever
Prós: Nothing
avaliação de
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6,0
Would not use it again
Prós: The plane got me to my destination
Contras: 1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date
avaliação de
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4,0
Charges for you everything
Prós: Relatively cheap but you get what you pay for.
Contras: They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed.
avaliação de
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4,3
Chaos at the check in counter.
Prós: I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.
Contras: Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.
avaliação de
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3,0
Vietjet is a budget airline that provides little more than a seat
Prós: Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website
avaliação de
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2,0
No guidance and Vietjet ticket and check-in is outside of Hong Kong terminals
Prós: Nothing
Contras: No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future.
avaliação de
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3,0
Prós: Cheap flights but u get what u pay for
Contras: 2 delays of 10hrs
avaliação de
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5,0
Contras: Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything.
avaliação de
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3,6
Contras: I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience.
avaliação de
-
2,0
Contras: This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print.
avaliação de
-
5,3
Contras: I am an average height United States male; never have I been so restricted by seat space.
avaliação de
-
2,0
Prós: nothing
Contras: many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for
avaliação de
-
2,0
Beware of checkin luggage fees.
Contras: I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed.
avaliação de
-
2,0
Not too many other choices
Prós: Not much
Contras: Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats.
avaliação de
-
2,0
I can not join the flight
Prós: Nothing
Contras: Have an error in system. I can't join the flight
avaliação de
-
5,2
Confusing at Airport Departure Concourse
Prós: Reservations were relatively easy to make on line and relatively easy to purchase on-line.
Contras: Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!
avaliação de
-
2,0
Contras: DELAYED
avaliação de
-
5,6
Prós: Cheap fares
Contras: Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude.
avaliação de
-
6,0
Prós: Staff onboard friendly
Contras: Flight check very slow
avaliação de
-
6,0
At least provide water
Prós: Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight.
Contras: I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked.
avaliação de
-
2,0
Poor communication
Contras: Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up.
avaliação de
-
4,0
Avoid this airline.
Contras: 2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing.
avaliação de
-
4,6
Altered flight times
Prós: Please be aware they can change flight times earlier without communicating
avaliação de
-
2,6
Contras: It was delayed over 1 hour. it was many times since i've used.
avaliação de
-
2,0
Contras: Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this.
avaliação de
-
2,0
Terrible airline
Contras: Crew did not allow me to sit on emergency exit seat even if I am 1'97 tall, no health restrictions, and all the seats wow empty. They also charge a lot for anything over 7kg
avaliação de
-
6,0
Contras: The flight schedule changed and I wasn't informed.
avaliação de
-
3,0
Terrible check in experience
Prós: Nothing
Contras: I was told I had to pay US$30 for my small carry-on bag. Then I had to check it. Then they advised me they change my seat from the exit row to another seat. I asked for my refund that I paid for the comfortable seat and they said not possible I travel extensively and this is by far the worst check inexperience of my over 40 years of flying. I fly in exit rows every week and have never been told that I can't sit in the exit row especially after paying a premium for it.
avaliação de
-
2,0
Delay and rude staff
Prós: Nothing
Contras: Delay for 3 hours and they still made us pay a lot of money for less than 1kg extra. Rude staff, with the extra money we paid we could have booked with Vietnam airlines and avoided delays
avaliação de
-
4,8
The flight would be fine without severe delayed
Prós: Price was good. Plane clean and air crew members were helpful
Contras: The flight reschedule several times and then severe delayed on the departure date. It was never on time, so you should not plan any connecting flight or activities until you reach the destination. You will never know when you arrive, until you arrived.
avaliação de
Status do voo
Mapa de rotas da VietJet Air
Rotas de voos populares
Voo
Origem
Destino
dom
seg
ter
qua
qui
sex
sáb
D
S
T
Q
Q
S
S
811
Cidade de Ho Chi Minh
SGN
Singapura
SIN
916
Singapura
SIN
Hanói
HAN
812
Singapura
SIN
Cidade de Ho Chi Minh
SGN
982
Hanói
HAN
Busan
PUS
917
Hanói
HAN
Yangon
RGN
915
Hanói
HAN
Singapura
SIN
942
Hanói
HAN
Taipei
TPE
851
Taichung
RMQ
Cidade de Ho Chi Minh
SGN
850
Cidade de Ho Chi Minh
SGN
Taichung
RMQ
384
Cidade de Ho Chi Minh
SGN
Qui Nhon
UIH
378
Cidade de Ho Chi Minh
SGN
Tam Ky
VCL
843
Taipei
TPE
Cidade de Ho Chi Minh
SGN
381
Qui Nhon
UIH
Cidade de Ho Chi Minh
SGN
488
Can Tho
VCA
Haiphong
HPH
373
Tam Ky
VCL
Cidade de Ho Chi Minh
SGN
789
Hanói
HAN
Nha Trang
CXR
891
Cidade de Ho Chi Minh
SGN
Chiang Mai
CNX
670
Banmethuot
BMV
Haiphong
HPH
471
Nha Trang
CXR
Can Tho
VCA
692
Dalat
DLI
Haiphong
HPH
671
Haiphong
HPH
Banmethuot
BMV
693
Haiphong
HPH
Dalat
DLI
470
Can Tho
VCA
Nha Trang
CXR
870
Da Nang
DAD
Daegu
TAE
871
Daegu
TAE
Da Nang
DAD
948
Hanói
HAN
Taichung
RMQ
949
Taichung
RMQ
Hanói
HAN
622
Cidade de Ho Chi Minh
SGN
Da Nang
DAD
178
Cidade de Ho Chi Minh
SGN
Hanói
HAN
302
Cidade de Ho Chi Minh
SGN
Hue
HUI
279
Haiphong
HPH
Cidade de Ho Chi Minh
SGN
328
Phu Quoc
PQC
Cidade de Ho Chi Minh
SGN
321
Cidade de Ho Chi Minh
SGN
Phu Quoc
PQC
941
Taipei
TPE
Hanói
HAN
272
Cidade de Ho Chi Minh
SGN
Haiphong
HPH
902
Bangkok
BKK
Hanói
HAN
804
Bangkok
BKK
Cidade de Ho Chi Minh
SGN
357
Banmethuot
BMV
Cidade de Ho Chi Minh
SGN
732
Nha Trang
CXR
Haiphong
HPH
838
Nha Trang
CXR
Seul
ICN
689
Nha Trang
CXR
Cidade de Ho Chi Minh
SGN
510
Da Nang
DAD
Hanói
HAN
724
Da Nang
DAD
Haiphong
HPH
878
Da Nang
DAD
Seul
ICN
623
Da Nang
DAD
Cidade de Ho Chi Minh
SGN
701
Da Nang
DAD
Can Tho
VCA
408
Dalat
DLI
Hanói
HAN
363
Dalat
DLI
Cidade de Ho Chi Minh
SGN
712
Dalat
DLI
Vinh City
VII
901
Hanói
HAN
Bangkok
BKK
515
Hanói
HAN
Da Nang
DAD
407
Hanói
HAN
Dalat
DLI
569
Hanói
HAN
Hue
HUI
962
Hanói
HAN
Seul
ICN
938
Hanói
HAN
Osaka
KIX
932
Hanói
HAN
Tóquio
NRT
457
Hanói
HAN
Phu Quoc
PQC
913
Hanói
HAN
Siem Reap
REP
197
Hanói
HAN
Cidade de Ho Chi Minh
SGN
469
Hanói
HAN
Can Tho
VCA
808
Phuket
HKT
Cidade de Ho Chi Minh
SGN
731
Haiphong
HPH
Nha Trang
CXR
723
Haiphong
HPH
Da Nang
DAD
926
Haiphong
HPH
Seul
ICN
489
Haiphong
HPH
Can Tho
VCA
568
Hue
HUI
Hanói
HAN
309
Hue
HUI
Cidade de Ho Chi Minh
SGN
839
Seul
ICN
Nha Trang
CXR
881
Seul
ICN
Da Nang
DAD
963
Seul
ICN
Hanói
HAN
925
Seul
ICN
Haiphong
HPH
975
Seul
ICN
Phu Quoc
PQC
865
Seul
ICN
Cidade de Ho Chi Minh
SGN
885
Kaohsiung
KHH
Cidade de Ho Chi Minh
SGN
939
Osaka
KIX
Hanói
HAN
829
Osaka
KIX
Cidade de Ho Chi Minh
SGN
826
Kuala Lumpur
KUL
Cidade de Ho Chi Minh
SGN
933
Tóquio
NRT
Hanói
HAN
823
Tóquio
NRT
Cidade de Ho Chi Minh
SGN
456
Phu Quoc
PQC
Hanói
HAN
974
Phu Quoc
PQC
Seul
ICN
981
Busan
PUS
Hanói
HAN
397
Pleiku
PXU
Cidade de Ho Chi Minh
SGN
914
Siem Reap
REP
Hanói
HAN
918
Yangon
RGN
Hanói
HAN
803
Cidade de Ho Chi Minh
SGN
Bangkok
BKK
356
Cidade de Ho Chi Minh
SGN
Banmethuot
BMV
604
Cidade de Ho Chi Minh
SGN
Nha Trang
CXR
362
Cidade de Ho Chi Minh
SGN
Dalat
DLI
809
Cidade de Ho Chi Minh
SGN
Phuket
HKT
864
Cidade de Ho Chi Minh
SGN
Seul
ICN
886
Cidade de Ho Chi Minh
SGN
Kaohsiung
KHH
828
Cidade de Ho Chi Minh
SGN
Osaka
KIX
825
Cidade de Ho Chi Minh
SGN
Kuala Lumpur
KUL
396
Cidade de Ho Chi Minh
SGN
Pleiku
PXU
206
Cidade de Ho Chi Minh
SGN
Tuy Hòa
TBB
242
Cidade de Ho Chi Minh
SGN
Thanh Hóa
THD
842
Cidade de Ho Chi Minh
SGN
Taipei
TPE
260
Cidade de Ho Chi Minh
SGN
Dong Hoi
VDH
212
Cidade de Ho Chi Minh
SGN
Vinh City
VII
207
Tuy Hòa
TBB
Cidade de Ho Chi Minh
SGN
241
Thanh Hóa
THD
Cidade de Ho Chi Minh
SGN
702
Can Tho
VCA
Da Nang
DAD
464
Can Tho
VCA
Hanói
HAN
261
Dong Hoi
VDH
Cidade de Ho Chi Minh
SGN
713
Vinh City
VII
Dalat
DLI
213
Vinh City
VII
Cidade de Ho Chi Minh
SGN
433
Hanói
HAN
Qui Nhon
UIH
432
Qui Nhon
UIH
Hanói
HAN
822
Cidade de Ho Chi Minh
SGN
Tóquio
NRT
946
Hanói
HAN
Kaohsiung
KHH
947
Kaohsiung
KHH
Hanói
HAN
894
Denpasar
DPS
Cidade de Ho Chi Minh
SGN
893
Cidade de Ho Chi Minh
SGN
Denpasar
DPS
906
Bangkok
BKK
Haiphong
HPH
905
Haiphong
HPH
Bangkok
BKK
580
Nha Trang
CXR
Da Nang
DAD
581
Da Nang
DAD
Nha Trang
CXR
784
Nha Trang
CXR
Hanói
HAN
475
Dalat
DLI
Can Tho
VCA
474
Can Tho
VCA
Dalat
DLI
892
Chiang Mai
CNX
Cidade de Ho Chi Minh
SGN
480
Can Tho
VCA
Vinh City
VII
481
Vinh City
VII
Can Tho
VCA
477
Thanh Hóa
THD
Can Tho
VCA
476
Can Tho
VCA
Thanh Hóa
THD
877
Hong Kong
HKG
Cidade de Ho Chi Minh
SGN
876
Cidade de Ho Chi Minh
SGN
Hong Kong
HKG
492
Banmethuot
BMV
Hanói
HAN
491
Hanói
HAN
Banmethuot
BMV
858
Cidade de Ho Chi Minh
SGN
Tainan
TNN
448
Tuy Hòa
TBB
Hanói
HAN
859
Tainan
TNN
Cidade de Ho Chi Minh
SGN
230
Cidade de Ho Chi Minh
SGN
Ha Long
VDO
231
Ha Long
VDO
Cidade de Ho Chi Minh
SGN
421
Hanói
HAN
Pleiku
PXU
415
Hanói
HAN
Tam Ky
VCL
422
Pleiku
PXU
Hanói
HAN
416
Tam Ky
VCL
Hanói
HAN
977
Hong Kong
HKG
Phu Quoc
PQC
976
Phu Quoc
PQC
Hong Kong
HKG
991
Busan
PUS
Nha Trang
CXR
767
Haiphong
HPH
Phu Quoc
PQC
751
Haiphong
HPH
Pleiku
PXU
768
Phu Quoc
PQC
Haiphong
HPH
750
Pleiku
PXU
Haiphong
HPH
449
Hanói
HAN
Tuy Hòa
TBB
Principais aeroportos em que a VietJet Air opera
- Aeroporto de Cidade de Ho Chi Minh Ho Chi Minh City (SGN)
- Aeroporto de Hanói Noibai (HAN)
- Aeroporto de Da Nang (DAD)
- Aeroporto de Seul Incheon Intl (ICN)
- Aeroporto de Nha Trang Cam Ranh (CXR)
- Aeroporto de Haiphong Catbi (HPH)
- Aeroporto de Phu Quoc Duong Dang (PQC)
- Aeroporto de Hue Phu Bai (HUI)
- Aeroporto de Can Tho (VCA)
- Aeroporto de Vinh City (VII)
- Aeroporto de Bangkok Suvarnabhumi e outros aeroportos (BKK)
- Aeroporto de Taipei Taiwan Taoyuan Intl e outros aeroportos (TPE)
- Aeroporto de Dalat Lien Khuong Intl (DLI)
- Aeroporto de Qui Nhon (UIH)
- Aeroporto de Singapura Changi (SIN)
Informações de contato da VietJet Air
- VJ Código IATA
- +84 1900 1886 Ligue
- vietjetair.com Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.