Norwegian (DY)
Norwegian (DY)
| Código IATA | DY |
|---|---|
| Rotas | 510 |
| Rota principal | Trondheim Vaernes a Oslo Gardermoen |
| Aeroportos em que opera | 120 |
| Aeroporto principal | Oslo Gardermoen |
Prós: We landed safely.
Contras: The operating flight was changed and our seat were downgraded. Given that it was a birthday trip i wanted my fiancée to be as comfortable as possible. Instead she was stuck in a middle seat between two crying babies with no outlets to to charge our phones for entertainment. Additionally I was notified that I cannot be refunded until after the flight has landed. So technically Norwegian still has my money and I paid top dollar for a less than average experience. Unacceptable.
Contras: Need food upgrade !!!!
Paying for food and not available or sold out is big No No!!!
Prós: On a long haul flight, when I bought my ticket, Kayak advertised entertainment on my long haul flights. There was none on this flight! Seata were extremely uncomfortable.
Contras: Stop misleading passengers to make money
Prós: Getting from a to b to c
Contras: Everything from service, food, comfort and punctuality.......
Contras: Ya opine
Prós: Puntualidad y amabilidad en la recepción de equipaje
Contras: Pésimo servicio en la llegada a Bergen. No solo no llego una de las valijas, sino que no había nadie en la oficina de reclamos, nos hicieron recorrer todo el aeropuerto hasta que no les quedó otro remedio que ayudarnos. Mala disposición de los empleados. Lo mismo con la recepcionista del buró de información turística
Prós: The entertainment was actually great. Literally everything else was terrible.
Contras: It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight.
Contras: It will be nice if economy class get at least a bottle of water!
Contras: Superstrict baggage policy!!! Cramped seating. No free food or water!
Prós: Not much
Contras: Norwegian used an extremely old Wamos A320 aircraft instead of one of their own 787s. The seats were not only uncomfortable, but also so tightly arranged that my knees touched the back of the front seat, and I am an average 6 feet tall. Inflight entertainment options were available only through the Wamos app, which could not be downloaded on the plane (and Norwegian had not mentioned during check in). Unless for people with pre-ordered food, it was not possible to buy even water until about 3 1/2 hours into the flight. The flight to BCN on a Norwegian plane was okay, but the prospect of another such return experience makes it very questionable to book this airline again.
Contras: More nice crew. TV on the plane
Prós: Wifi and the nice crew
Contras: The food option
Prós: The best flight i have ever been on
Prós: Crew was friendly and efficient.
Contras: Seats were pretty uncomfortable.
Prós: Great crew. My first time in Premium Economy & it was fantastic. I was actually able to sleep on an overnight flight.
Contras: Food was eh but what do you expect? Airline food is airline food. Otherwise - a great trip.
Contras: Premium cabin service and amenities very poor. No snacks available with premium ticket. Also no socks or hygiene products typically available on other business class flights. Will not fly Norwegian again.
Prós: nothing particularly good—-getting off the plane was a va relief
Contras: due to my seating, i was freezing...i had to buy my own blanket for 5 euros and this was no be more than a sheet!
Prós: This was the strange not being able to buy crew just ignores you because you’re not part of the club bought a head of time. I had no idea
Contras: Should make it very clear that you have to order food ahead of time! I did not know this and had to go nine hours without food or water!!!!
Contras: Horrible and unprofessional check in process, by time of boarding more than half of passengers had not gone through security yet due to their delays. The machine and website weren’t working so everyone had to check in via the desks.
Contras: Nothing was included
Contras: No food or water was offered. Had to stop for water . Barely any selection of movies
Contras: Seats did not recline
Prós: The ticket was affordable
Contras: The baggage rules are dubious at best.
Prós: This was a cut-price flight. Considering what we paid, the flight was amazing value for money. The plane was new. There was plenty of overhead space. The seat pitch was adequate. We took our own food. We slept for most of the flight. We arrived on time. If Norwegian can continue to keep the price low, I'll happily choose to fly with them again.
Contras: A free soft drink and nibbles would have been nice, though hardly necessary.
Contras: It would be great if they had free drinks and snacks
Prós: The first of a 2-leg trip (Krabi-Oslo) went great. Boarding was orderly and timely, left pretty much on time. Seats were surprisingly comfortable and roomy.
Contras: The second leg (Oslo-JFK) however was a completely different story. The airline dropped the ball in so many ways here. 45 minutes past departure time and they are still boarding people. This was mostly do to the gate agents arbitrarily forcing people to needlessly check bags that would have been fine on board (while simultaneously forcing them to pay for checking thos bags, unbelievable money-grab on the part of the airline). Flight crew made no announcements whatsoever on the delay until 30 minutes past departure time. As an obvious result, bags then took a tremendous amount of time to arrive at claim.
Prós: Movies and tv were nice.
Contras: Wifi was so slow i gave up on it and just watched a movie. I flew 10 hours, nothing complimentary. Greedy
Contras: Free water would be nice!
Contras: Water should be free on the flight
Prós: Crew is outstanding !
Contras: Food ?
Prós: Great service, love being able to order food and drinks from the in seat computer.
Contras: Nothing really.
Contras: This was my first trip to Europe and I was a bit nervous about the experience, I've been on plenty of planes, however, about nothing like this. Norwegian Airlines is the worst experience I have ever had on a plane or any mode of transportation. We were running to the terminal because they only announced that they had last call,and we were eating. When we got there, they pulled my fiancee aside to weigh her bags (mind you this is about 5 mins before the plane is about the leave). I'm waiting inside of the airway for her and they spot me and pull me back out to weigh my bag. The guy was shady, he pulled on my bag as it was on the hand scale and said it was 3 kg overweight. I told him it's not, I weighed it myself, so he weighs it again and say "sorry, I meant it is 4kg overweight" he said that it is 15 dollars per kg, unless I want to leave stuff here. I looked at him and he just stared at me until I gave him my credit card. $60!! That's ridiculous, especially considering I bought a hand weight just for this occasion. My fiancee had to pay $90!! And just to top it off, they wouldn't give her passport, she had to ask for it back. Also, if you dont purchase a food plan before hand you have to buy it on the plan. They dont even offer peanuts. This airline will nickel and dime you for everything. Better off with another airline if you are traveling abroad. You'll end up paying the same, but will have better service. Never again will I fly Norwegian
Prós: New Boeing 787. Nice aircraft
Contras: Norwegian Air operated its international flight like a budget airline. I have never been on a flight where no food or drink was even offered. We had to ask for water 4 times before one of the attendants brought over half a glass. We ended up buying food and drinks since no meals were served the entire way. It is very dangerous to limit the amount of water patrons drink on the flight. Nothing else was provided. Headphones, blanket, pillow were all extra. Lastly, they do not allow online check in for travelers from the USA. As a result, we were forced to pay 80 euro for each checked bag at the counter!!! We will never fly or recommend Norwegian Air ever again.
Contras: Online check in could be available immediately. I don't want to waste long time just for check in when I don't have luggages to pay. You could save time too many people.
Prós: The plane itself was beautiful and the seatback entertainment was serviceable.
Contras: Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close.
I would never fly this airline again and will tell my friends to avoid it.
Prós: Non-stop price and service
Contras: Difficulty in request information on changing flight
Went back in forth between Kayak and Norwegian til I give up.
Prós: Seat comfort , modern plane
Contras: The boarding process was ridiculously disorganized . People were not boarding according to their group numbers and there were many unnecessary delays / hold ups .
My baggage was lost for over 4 days (it still hasn’t arrived on October 24. I landed on October 20). With little to no communication on it status or refund on all the baggage fees I was made to pay.While the crew was pleasant , price point attractive and plane modern, These factors are enough to deter me from choosing this airline in the future
Contras: Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait
Prós: Customer service was horrible in Rome
Contras: Train people and dont give people our seats even when we paid for them
Disappointed
Prós: Great you provide ways to keep busy on the plane for long flights!
Contras: Something needs to be done about carry on baggage. On this flight alone, I counted 80+ people who had to pay for carry on luggage because it also included our backpacks. There were a lot of angry people. Paying $85 for my carry on that alone didn’t weigh 10kg was ridiculous. I’ll be looking into other airlines for my future trips.
Prós: great new aircrafts
Prós: Bad for 12 hrs flight passengers need hot food
Contras: Long flight is not about just saving money
Prós: Entertainment
Contras: Seats
Prós: Not much.
Contras: More space, entertainment, food options
Prós: The crew was indeed amazing. First the first time of my life I was wishing for a couple more hours on the plan (premium ticket)
Contras: All in all everything was fine
Prós: Crew was friendly
Contras: No inflight entertainment like we were supposed to have. No snacks, and 30 meal was small and terrible.
Contras: We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good.
Prós: Crew was good, food and drink good
Contras: I do not like how you can’t check in online and choose seat assignment. I paid way too much for premium seating to be stuck between 2 bickering family members for 9 hours with no options.
Prós: Very smooth flight with comfortable seats even for low fare customers
Contras: I got flagged for extra security, which lead to some extra confusing steps and extra stress. This was compounded by strange behaviors of the digital kiosk (probably related to the security screen), crowded airport, and language barriers.
Prós: Entratieiment was good. Vibration on seats all the time. Nothing complimentary. Not even water.
Prós: The flight attendants were nice.
Contras: Flight entertainment, more leg space, more aisle space (people kept bumping into me while I was sleeping), free drinks (at least free water service).
Contras: Flight was cancelled at last minutee
Comfy seats, nice employees
Prós: The captain was really nice when talking over the speaker.
Contras: The food isn't free and there are no snacks given out.
Great airline; would fly again
Prós: The seats were comfortable and there were a lot of toilets for use.
Contras: There wasn't a huge selection of movies/episodes of shows to watch.
Prós: The crew was excellent! Nice leg room!!
Contras: I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!
Contras: Flight was delayed 5 hrs, gate changed just prior to boarding
Prós: Cheap flight
Contras: Cabin crew announced they will be dimming light for landing but that was not the case at all. They kept on turning the lights to a different color which was uncomfortable for the eyes. Pilot did a really great job on letting us know if there is any turbulence and when to expect during the flight. Flight attendants had no social skills, they acted like robots only there to serve for people who ordered. They should really change the way they perform because they are catering to the whole customers on the flight as opposed to only those who ordered their meals.
Prós: The crew was great.
Contras: The food was over priced for quality.
Contras: Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer
Contras: No where in the booking was it made clear that this was a self transfer flight. Causing many headaches and hassles getting off the plane and having to recheck in all baggage and printing new boarding passes. After dealing with it I was searching for flights and checking to see if it was self transfer and even knowing it’s a thing it is difficult to see if a flight is or not.
Contras: It will be nice if economy class get at least a bottle of water!
Prós: Wifi and the nice crew
Contras: The food option
Prós: The best flight i have ever been on
Prós: Great crew. My first time in Premium Economy & it was fantastic. I was actually able to sleep on an overnight flight.
Contras: Food was eh but what do you expect? Airline food is airline food. Otherwise - a great trip.
Prós: This was a cut-price flight. Considering what we paid, the flight was amazing value for money. The plane was new. There was plenty of overhead space. The seat pitch was adequate. We took our own food. We slept for most of the flight. We arrived on time. If Norwegian can continue to keep the price low, I'll happily choose to fly with them again.
Contras: A free soft drink and nibbles would have been nice, though hardly necessary.
Contras: It would be great if they had free drinks and snacks
Prós: Great service, love being able to order food and drinks from the in seat computer.
Contras: Nothing really.
Prós: Non-stop price and service
Contras: Difficulty in request information on changing flight
Went back in forth between Kayak and Norwegian til I give up.
Prós: The crew was indeed amazing. First the first time of my life I was wishing for a couple more hours on the plan (premium ticket)
Contras: All in all everything was fine
Prós: Very smooth flight with comfortable seats even for low fare customers
Contras: I got flagged for extra security, which lead to some extra confusing steps and extra stress. This was compounded by strange behaviors of the digital kiosk (probably related to the security screen), crowded airport, and language barriers.
Comfy seats, nice employees
Prós: The captain was really nice when talking over the speaker.
Contras: The food isn't free and there are no snacks given out.
Great airline; would fly again
Prós: The seats were comfortable and there were a lot of toilets for use.
Contras: There wasn't a huge selection of movies/episodes of shows to watch.
Prós: The crew was excellent! Nice leg room!!
Contras: I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!
Prós: Crew was friendly and efficient.
Contras: Seats were pretty uncomfortable.
Contras: Free water would be nice!
Contras: Water should be free on the flight
Prós: Crew is outstanding !
Contras: Food ?
Contras: Online check in could be available immediately. I don't want to waste long time just for check in when I don't have luggages to pay. You could save time too many people.
Disappointed
Prós: Great you provide ways to keep busy on the plane for long flights!
Contras: Something needs to be done about carry on baggage. On this flight alone, I counted 80+ people who had to pay for carry on luggage because it also included our backpacks. There were a lot of angry people. Paying $85 for my carry on that alone didn’t weigh 10kg was ridiculous. I’ll be looking into other airlines for my future trips.
Prós: great new aircrafts
Contras: Flight was delayed 5 hrs, gate changed just prior to boarding
Prós: The crew was great.
Contras: The food was over priced for quality.
Prós: We landed safely.
Contras: The operating flight was changed and our seat were downgraded. Given that it was a birthday trip i wanted my fiancée to be as comfortable as possible. Instead she was stuck in a middle seat between two crying babies with no outlets to to charge our phones for entertainment. Additionally I was notified that I cannot be refunded until after the flight has landed. So technically Norwegian still has my money and I paid top dollar for a less than average experience. Unacceptable.
Contras: Need food upgrade !!!!
Paying for food and not available or sold out is big No No!!!
Prós: On a long haul flight, when I bought my ticket, Kayak advertised entertainment on my long haul flights. There was none on this flight! Seata were extremely uncomfortable.
Contras: Stop misleading passengers to make money
Prós: Getting from a to b to c
Contras: Everything from service, food, comfort and punctuality.......
Contras: Ya opine
Prós: Puntualidad y amabilidad en la recepción de equipaje
Contras: Pésimo servicio en la llegada a Bergen. No solo no llego una de las valijas, sino que no había nadie en la oficina de reclamos, nos hicieron recorrer todo el aeropuerto hasta que no les quedó otro remedio que ayudarnos. Mala disposición de los empleados. Lo mismo con la recepcionista del buró de información turística
Prós: The entertainment was actually great. Literally everything else was terrible.
Contras: It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight.
Contras: Superstrict baggage policy!!! Cramped seating. No free food or water!
Prós: Not much
Contras: Norwegian used an extremely old Wamos A320 aircraft instead of one of their own 787s. The seats were not only uncomfortable, but also so tightly arranged that my knees touched the back of the front seat, and I am an average 6 feet tall. Inflight entertainment options were available only through the Wamos app, which could not be downloaded on the plane (and Norwegian had not mentioned during check in). Unless for people with pre-ordered food, it was not possible to buy even water until about 3 1/2 hours into the flight. The flight to BCN on a Norwegian plane was okay, but the prospect of another such return experience makes it very questionable to book this airline again.
Contras: More nice crew. TV on the plane
Contras: Premium cabin service and amenities very poor. No snacks available with premium ticket. Also no socks or hygiene products typically available on other business class flights. Will not fly Norwegian again.
Prós: nothing particularly good—-getting off the plane was a va relief
Contras: due to my seating, i was freezing...i had to buy my own blanket for 5 euros and this was no be more than a sheet!
Prós: This was the strange not being able to buy crew just ignores you because you’re not part of the club bought a head of time. I had no idea
Contras: Should make it very clear that you have to order food ahead of time! I did not know this and had to go nine hours without food or water!!!!
Contras: Horrible and unprofessional check in process, by time of boarding more than half of passengers had not gone through security yet due to their delays. The machine and website weren’t working so everyone had to check in via the desks.
Contras: Nothing was included
Contras: No food or water was offered. Had to stop for water . Barely any selection of movies
Contras: Seats did not recline
Prós: The ticket was affordable
Contras: The baggage rules are dubious at best.
Prós: The first of a 2-leg trip (Krabi-Oslo) went great. Boarding was orderly and timely, left pretty much on time. Seats were surprisingly comfortable and roomy.
Contras: The second leg (Oslo-JFK) however was a completely different story. The airline dropped the ball in so many ways here. 45 minutes past departure time and they are still boarding people. This was mostly do to the gate agents arbitrarily forcing people to needlessly check bags that would have been fine on board (while simultaneously forcing them to pay for checking thos bags, unbelievable money-grab on the part of the airline). Flight crew made no announcements whatsoever on the delay until 30 minutes past departure time. As an obvious result, bags then took a tremendous amount of time to arrive at claim.
Prós: Movies and tv were nice.
Contras: Wifi was so slow i gave up on it and just watched a movie. I flew 10 hours, nothing complimentary. Greedy
Contras: This was my first trip to Europe and I was a bit nervous about the experience, I've been on plenty of planes, however, about nothing like this. Norwegian Airlines is the worst experience I have ever had on a plane or any mode of transportation. We were running to the terminal because they only announced that they had last call,and we were eating. When we got there, they pulled my fiancee aside to weigh her bags (mind you this is about 5 mins before the plane is about the leave). I'm waiting inside of the airway for her and they spot me and pull me back out to weigh my bag. The guy was shady, he pulled on my bag as it was on the hand scale and said it was 3 kg overweight. I told him it's not, I weighed it myself, so he weighs it again and say "sorry, I meant it is 4kg overweight" he said that it is 15 dollars per kg, unless I want to leave stuff here. I looked at him and he just stared at me until I gave him my credit card. $60!! That's ridiculous, especially considering I bought a hand weight just for this occasion. My fiancee had to pay $90!! And just to top it off, they wouldn't give her passport, she had to ask for it back. Also, if you dont purchase a food plan before hand you have to buy it on the plan. They dont even offer peanuts. This airline will nickel and dime you for everything. Better off with another airline if you are traveling abroad. You'll end up paying the same, but will have better service. Never again will I fly Norwegian
Prós: New Boeing 787. Nice aircraft
Contras: Norwegian Air operated its international flight like a budget airline. I have never been on a flight where no food or drink was even offered. We had to ask for water 4 times before one of the attendants brought over half a glass. We ended up buying food and drinks since no meals were served the entire way. It is very dangerous to limit the amount of water patrons drink on the flight. Nothing else was provided. Headphones, blanket, pillow were all extra. Lastly, they do not allow online check in for travelers from the USA. As a result, we were forced to pay 80 euro for each checked bag at the counter!!! We will never fly or recommend Norwegian Air ever again.
Prós: The plane itself was beautiful and the seatback entertainment was serviceable.
Contras: Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close.
I would never fly this airline again and will tell my friends to avoid it.
Prós: Seat comfort , modern plane
Contras: The boarding process was ridiculously disorganized . People were not boarding according to their group numbers and there were many unnecessary delays / hold ups .
My baggage was lost for over 4 days (it still hasn’t arrived on October 24. I landed on October 20). With little to no communication on it status or refund on all the baggage fees I was made to pay.While the crew was pleasant , price point attractive and plane modern, These factors are enough to deter me from choosing this airline in the future
Contras: Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait
Prós: Customer service was horrible in Rome
Contras: Train people and dont give people our seats even when we paid for them
Prós: Bad for 12 hrs flight passengers need hot food
Contras: Long flight is not about just saving money
Prós: Entertainment
Contras: Seats
Prós: Not much.
Contras: More space, entertainment, food options
Prós: Crew was friendly
Contras: No inflight entertainment like we were supposed to have. No snacks, and 30 meal was small and terrible.
Contras: We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good.
Prós: Crew was good, food and drink good
Contras: I do not like how you can’t check in online and choose seat assignment. I paid way too much for premium seating to be stuck between 2 bickering family members for 9 hours with no options.
Prós: Entratieiment was good. Vibration on seats all the time. Nothing complimentary. Not even water.
Prós: The flight attendants were nice.
Contras: Flight entertainment, more leg space, more aisle space (people kept bumping into me while I was sleeping), free drinks (at least free water service).
Contras: Flight was cancelled at last minutee
Prós: Cheap flight
Contras: Cabin crew announced they will be dimming light for landing but that was not the case at all. They kept on turning the lights to a different color which was uncomfortable for the eyes. Pilot did a really great job on letting us know if there is any turbulence and when to expect during the flight. Flight attendants had no social skills, they acted like robots only there to serve for people who ordered. They should really change the way they perform because they are catering to the whole customers on the flight as opposed to only those who ordered their meals.
Contras: Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer
Contras: No where in the booking was it made clear that this was a self transfer flight. Causing many headaches and hassles getting off the plane and having to recheck in all baggage and printing new boarding passes. After dealing with it I was searching for flights and checking to see if it was self transfer and even knowing it’s a thing it is difficult to see if a flight is or not.
