Prós: Comfortable seatsContras: Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?
Prós: The seat was comfortable enough.Contras: Boarding is disorganized. Food wasn’t heated properly so the fish just had coagulated oil coating it.
Prós: Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!Contras: Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite.
Prós: Everything was on time.Contras: Entertainment and especially food
Prós: Crew pelayanan bagusContras: TV nya mati. Turun di tengah parkiran, naik bis.
Prós: Crew is professionalContras: The interior in the air craft need seriously to be refreshed.
Contras: I had gotten two tickets.I didn't book two tickets for one trip.Please give me back my money.
Prós: The plane was 3 +3 so it was small. The flight crew were sweet.Contras: The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland.
Prós: Crew was great
Prós: The crew did a great job, seats were okContras: the food was not eatable
Contras: Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport.
Prós: Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!
Prós: Crew was betterContras: Improve food quality. Garuda is moving backward in quality of food.
Contras: Food can be better.
Contras: It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times.
Prós: Crews are friendlyContras: Delays should be reduced
Prós: Food was niceContras: Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate.
Prós: Big plane, excellent entertainment on seat, excellent food, nice crews.Contras: Passengers with children & elderlies should be boarded first for priority, for strict implementation.
Contras: Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport.
Prós: Crew was good on flight and food was delicious.Contras: Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from
Contras: It was ok
Prós: The snacks, staffs and the seat were amazing. Garuda never fail me.
Prós: The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful.Contras: Phone check-in until 1 hr before departure would’ve been helpful.
Prós: Seating was comfortable.Contras: Different selection of food.
Contras: New Aircraft with more seating space
Prós: The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!
Prós: Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment.
Prós: On time, clean aircraft
Prós: Everything was goodContras: Baggage claim in Bali very slow