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Reservations Need Improvement

Prós: Check in staff and flight crew.

Contras: Online booking, telephone reservations and ticket office staff. Booked 2 tickets in my name, couldn't get corrected passenger's name corrected by online or telephone then went to office and after hour wait and several calls to superiors wanted to charge me to correct their system's error!

Okay

Prós: I like the entertainment options

Contras: Crew not careful during food/beverage service. Received a 2nd degree burn from tea accident due to getting spilled on

Prós: Except entertainment and comfort i did not like any thing else.

Contras: Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag.

Prós: Except entertainment and comfort i did not like an thing else.

Contras: Very bad food for those who are strict veterinarian and even don't eat onion, garlic, mushroom because their religion dose not allow. very bad for one who is going to LA and allow only one hand carry even all other airlines allow one hand carry and one computer bag.

Check in a Nightmare

Prós: Comfort of "quiet zone" seating which was an extra $149 per person.

Contras: Check in clerk and Manager were not very helpful. Check in was a nightmare with no organization for preferred flyers. Boarding was also disorganized and chaotic.

The gate agent was extremly rude to my entire family

Contras: The gate agent was extremely rude and asked to see our passports. She insisted our carry on be checked in. My son is disabled and requires an isle chair. The gate staff did not allow time for him to get to his seat before letting the rest of the passengers board and the staff assisting him were very upset as were the passengers who were wondering what was taking so long to get to their seats.