Avaliações de viajantes
AVALIAÇÃO GERAL
6,0
Bom
Baseado em 73 avaliações
Nota geral
5,9
Embarque
6,2
Conforto
5,9
Tripulação
6,9
Entretenimento
5,7
Comida
5,9
Informações sobre a EuroAtlantic Airways
| Código IATA | YU |
|---|---|
| Rotas | 2 |
| Rota principal | Lisboa Humberto Delgado a Bissau Osvaldo Vieira |
| Aeroportos em que opera | 2 |
| Aeroporto principal | Lisboa Humberto Delgado |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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2,6
Prós: Nothing at all
Contras: Everything, Check inn to slow, boarding was a disaster, the seat was awful, not IFE, awful food, couldn’t be worse
avaliação de
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4,3
Prós: Plane was fine.
Contras: There was not enough food on an 8-hour TA flight and the airline charged us $85(!) to check carry-on if all of our carry-ons were over 22 lbs. Neither was clearly alerted to us before buying the ticket. Normally, I pay attention to these things, this was terrible. Very unhappy.
avaliação de
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2,0
Prós: There was no wifi or entertainment. The flight was delayed for 2 hours and no updates given. My bags never made the next connection and still looking for them with Norwegian.
avaliação de
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2,0
Worst flight ever
Prós: To be still alive
Contras: The airplane internal pressure is off, the temperature is hot ( in the middle of the winter) no water if not asking, no food or any form of assistance ( rang the attendant signal nobody paid attention to it ) garbage left all over the place while the stewards are chit chatting for the entire flight, the landing then felt like the airplane was falling apart. Someone couldn’t find their hand on luggage and the attendants told him to go to look at the lost and found in the middle of the night in a deserted Newark airport after a 8 hours flight without offering to help him with the impossible task ..... another 4 passenger looked also distressed at the luggage delivery since they obviously couldn’t find their luggage. Never again Wamos and never again Norwegian for covering up such a bad quality service..... real con artist trick that I didn’t expect from a reputable company
avaliação de
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4,3
Carry-on weight limit?!
Prós: It’s the only direct flight from New York to Budapest.
Contras: Mobile boarding pass didn’t work. Had to go back from security to check-in desk to get paper pass. When getting the pass the staff told us that our carry-ons (!) were overweight amd made us move things into our personal bag. The bags each weighed 20 pound were regulation size and we had no checked luggage. Flight was then delayed by two hours for no ostensible reason. The seats were incredibly tight in economy. The food was airplane food. Can’t really complain give low expectations.
avaliação de
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2,0
Will never choose lot again
Prós: Nothing
Contras: The plane was delayed 2h10mins then we had to wait for the packages for 1h30mins. Terrible airplane, no space.
avaliação de
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6,0
Eh
Prós: I liked that we got here a little early. I was pretty hungry, kinda wish they had give a free snack
Contras: The guy at check in in Paris was a dick. Like he liked going to his job to be pessimistic about sverything
avaliação de
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8,0
Prós: Very smooth and easy flight. Left on time and arrived a few minutes early.
Contras: There was an entertainment system onboard but it was not turned on. No one had access to any entertainment. The cabin was kept totally in the dark except for the mealtimes. I wanted to read my book but couldn’t and I had to use my phone’s light to fill out the immigration form. I found this very irritating.
avaliação de
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8,6
Prós: Professional, polite and caring crew members.
Contras: The seats were a little bit to small. Uncomfortable if you are not skinny.
avaliação de
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5,3
Unprofessional staff at airport
Prós: Efficient and timely once we boarded but they made us wait a long time
Contras: I didn’t like the ground crew at Newark. They were rude and unprofessional. Our flight left after midnight. Everyone wanted to sleep. They should have kept the lights dim. But they were on bright all night!
avaliação de
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6,0
Missing luggage
Prós: Friendly staff
Contras: Missing luggage. Please help me!!! Many valuables inside That cannot he replaced. I was bringing items for my wife who we just got married. Please help.
avaliação de
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5,0
Contras: The plane was very old and dirty. My seat was loose so it was very rocky and difficult to sleep. No leg room at all.
avaliação de
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2,3
Contras: I didn’t know you could make a long haul flight so uncomfortable.
avaliação de
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2,3
Terrible
Prós: Nothing
Contras: Everything
avaliação de
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3,3
No ideal
Prós: Price.
Contras: Expensive luggage check. Flight delayed 1 hour. No entertainment options. Seats appeared to be broken and cramped. No service whatsoever.
avaliação de
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2,0
Contras: I’ve flown on Norwegian before and have always had positive experiences but this time it was horrible. I was offered no drinks or food and when I asked a flight attendant if I could purchase some he said he would be right back and never came back. The tv didn’t work at all so I could order things through that.
avaliação de
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4,6
Contras: Crew members took A LOT of storage bins for their luggage leaving limited space to passangers. With not knowing what to do crew members added to chaotic atmosphere during boarding. They were also loud. Flight was also late, again.
avaliação de
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3,6
No space no screen no usb cheap drinks no choice
Prós: Clean bathroom
Contras: Passengers in front of us recline their sets all the way we felt compressed.screen was not working no air above us no cans for drink no USB port on the flight boarding very disorganized flights always late customs wait very long
avaliação de
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2,3
Worst long haul flight I’ve ever taken
Prós: The crew was mediocre - seemed nice relative to the rest of the experience
Contras: Horribly old plane, with 0 leg room and the person in front of you basically reclined into your lap. Infotainment system was >20 years old and did not switch on for anyone. Was supposed to be supplemented by Wi-Fi on personal devices which also did not work for anyone. In case you may think to read as a back-up, overhead lights also didn’t work. Pretty miserable experience.
avaliação de
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2,3
Poor business class. No priority luggage, food is not good....
Prós: Space
avaliação de
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5,0
Contras: No reading light, no movie, no music, no earphone.
avaliação de
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5,0
This was supposedly Norwegian
Prós: The flight was smooth.
Contras: The man at the check in desk tried to charge me 80 Euros for checking luggage, though he made an exception once I explained that the original flight to Paris had been cancelled and we had spent $2400 on a day-of replacement ticket. Boarding was bizarre; we were bussed from the gate to the tarmac and left to wait for about 20 minutes.
avaliação de
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2,0
The worst
Contras: Delayed, old cabin, no entertainment, no food options, inexperienced crew, 8hrs without so much as offering a bottle of water!
avaliação de
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2,0
Checking in
Prós: Nothing
Contras: The 2 women at the checking -in desk said there were no priority checked baggage tags for my luggage even though my ticket was business.
avaliação de
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10,0
Contras: Convenience
avaliação de
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8,6
Prós: Food
Contras: Delayed flight
avaliação de
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6,3
Contras: Boarding was delayed but there was no announcement for the reason. Just waited for 45min on the line.
avaliação de
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6,6
Frozen
Contras: It was about 14 degrees on the aircraft. We were freezing.
avaliação de
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2,0
Unreliable carrier
Prós: Price
Contras: Everything else - the flight was canceled at the very last minute and rescheduled with another airline 7 hrs later
avaliação de
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7,6
Prós: The crew where well dressed , polite attentive and caring. Plane was clean an on board entertainment was fantastic & kept the kids busy for a long time. We will definitely be happy to fly with them again
Contras: The Kosher meals where absolutely terrible. Gray turkey was just inedible Bread had mold on it.
avaliação de
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3,3
Don't fly with this airline
Prós: Nothing
Contras: Where do I begin? Ticket price: for the price I paid I expected service as good as on other planes I flew in the past - I didn't get it. The plane was OLD. There was no way of following flight route, we didn't know where we were and what time it was. Why? Because the plane was too old to offer it. The food was bad. Not to mention that it run out of milk!!!! Only 2 crew members spoke Polish. That wasn't a problem for me but I know that many people choose native airlines because they feel comfortable knowing that the crew speaks their language. Entertainment was poor. The movies offered were old. No games to keep kids busy, etc. Again, the plane was old. The plane wasn't clean. The only good thing about this flight was how fast the plane made it to Poland. We had an hour delay from the start yet we made it to Poland ahead of scheduled arrival.
avaliação de
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3,3
Get more staff to help during check in!!!!
Contras: We have arrived 2 hours and 15 min before the flight time. To get to check in it took us 1.20 min!!!! There was huge line for the check in and only 3 staff members were working and helping to check in! Its summer season this plane was full!! Lot should have more crew members assisting to attract more customers to flight with them. The price of flying with LOT is higher that other flight to Europe but the service is the worst. If you want to sell more tickets and attract more customers you need to offer satisfactory service to people.
avaliação de
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4,3
Prós: The crew was very helpful and positive, including going out of their way to put together a vegetarian meal for me when I had forgotten to order one.
Contras: We were put on a EuroAtlantic plane that had been specially chartered. It was dirty, the seats were uncomfortable, my entertainment screen didn't work, and the food was disappointing (although as I said, the crew helped me with a vegetarian meal. On most flights I find there's a vegetarian option so I usually don't worry about ordering it in advance. On this flight there wasn't, which was a mark against it, but the crew's willingness to help was a positive aspect). The cabin was also very bright even when the lights were out--some overhead lights were on and the screens were set to very high brightness, making it difficult to get any sleep (face masks were not provided). Overall it reminded me of flying in the "bad old days" before decent food and higher quality service became standard.
avaliação de
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10,0
All good. Low expectations, no disappointments.
Prós: Well air conditioned plane. Prompt service. Timely departure and arrival.
Contras: Entertainment system has been turned off 1h20min prior to landing.
avaliação de
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10,0
Excellent service in economy
Prós: The hosts were exceptionally attentive and accommodating.
avaliação de
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7,3
Not Bad
Prós: I got a seat with nobody next to me, stewardesses and stewards were good, entertainment ok.
Contras: Only thing I didnt like was there was no room for overhead bags probably due to the fact that LOT airlines allowed people to bring more than one carry on on.
avaliação de
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7,6
Contras: unxpierience crew
avaliação de
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8,6
Prós: Professional, polite and caring crew members.
Contras: The seats were a little bit to small. Uncomfortable if you are not skinny.
avaliação de
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10,0
Contras: Convenience
avaliação de
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8,6
Prós: Food
Contras: Delayed flight
avaliação de
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10,0
All good. Low expectations, no disappointments.
Prós: Well air conditioned plane. Prompt service. Timely departure and arrival.
Contras: Entertainment system has been turned off 1h20min prior to landing.
avaliação de
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10,0
Excellent service in economy
Prós: The hosts were exceptionally attentive and accommodating.
avaliação de
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8,0
Prós: Very smooth and easy flight. Left on time and arrived a few minutes early.
Contras: There was an entertainment system onboard but it was not turned on. No one had access to any entertainment. The cabin was kept totally in the dark except for the mealtimes. I wanted to read my book but couldn’t and I had to use my phone’s light to fill out the immigration form. I found this very irritating.
avaliação de
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6,6
Frozen
Contras: It was about 14 degrees on the aircraft. We were freezing.
avaliação de
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7,6
Prós: The crew where well dressed , polite attentive and caring. Plane was clean an on board entertainment was fantastic & kept the kids busy for a long time. We will definitely be happy to fly with them again
Contras: The Kosher meals where absolutely terrible. Gray turkey was just inedible Bread had mold on it.
avaliação de
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7,3
Not Bad
Prós: I got a seat with nobody next to me, stewardesses and stewards were good, entertainment ok.
Contras: Only thing I didnt like was there was no room for overhead bags probably due to the fact that LOT airlines allowed people to bring more than one carry on on.
avaliação de
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7,6
Contras: unxpierience crew
avaliação de
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2,6
Prós: Nothing at all
Contras: Everything, Check inn to slow, boarding was a disaster, the seat was awful, not IFE, awful food, couldn’t be worse
avaliação de
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4,3
Prós: Plane was fine.
Contras: There was not enough food on an 8-hour TA flight and the airline charged us $85(!) to check carry-on if all of our carry-ons were over 22 lbs. Neither was clearly alerted to us before buying the ticket. Normally, I pay attention to these things, this was terrible. Very unhappy.
avaliação de
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2,0
Prós: There was no wifi or entertainment. The flight was delayed for 2 hours and no updates given. My bags never made the next connection and still looking for them with Norwegian.
avaliação de
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2,0
Worst flight ever
Prós: To be still alive
Contras: The airplane internal pressure is off, the temperature is hot ( in the middle of the winter) no water if not asking, no food or any form of assistance ( rang the attendant signal nobody paid attention to it ) garbage left all over the place while the stewards are chit chatting for the entire flight, the landing then felt like the airplane was falling apart. Someone couldn’t find their hand on luggage and the attendants told him to go to look at the lost and found in the middle of the night in a deserted Newark airport after a 8 hours flight without offering to help him with the impossible task ..... another 4 passenger looked also distressed at the luggage delivery since they obviously couldn’t find their luggage. Never again Wamos and never again Norwegian for covering up such a bad quality service..... real con artist trick that I didn’t expect from a reputable company
avaliação de
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4,3
Carry-on weight limit?!
Prós: It’s the only direct flight from New York to Budapest.
Contras: Mobile boarding pass didn’t work. Had to go back from security to check-in desk to get paper pass. When getting the pass the staff told us that our carry-ons (!) were overweight amd made us move things into our personal bag. The bags each weighed 20 pound were regulation size and we had no checked luggage. Flight was then delayed by two hours for no ostensible reason. The seats were incredibly tight in economy. The food was airplane food. Can’t really complain give low expectations.
avaliação de
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2,0
Will never choose lot again
Prós: Nothing
Contras: The plane was delayed 2h10mins then we had to wait for the packages for 1h30mins. Terrible airplane, no space.
avaliação de
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6,0
Eh
Prós: I liked that we got here a little early. I was pretty hungry, kinda wish they had give a free snack
Contras: The guy at check in in Paris was a dick. Like he liked going to his job to be pessimistic about sverything
avaliação de
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5,3
Unprofessional staff at airport
Prós: Efficient and timely once we boarded but they made us wait a long time
Contras: I didn’t like the ground crew at Newark. They were rude and unprofessional. Our flight left after midnight. Everyone wanted to sleep. They should have kept the lights dim. But they were on bright all night!
avaliação de
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6,0
Missing luggage
Prós: Friendly staff
Contras: Missing luggage. Please help me!!! Many valuables inside That cannot he replaced. I was bringing items for my wife who we just got married. Please help.
avaliação de
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5,0
Contras: The plane was very old and dirty. My seat was loose so it was very rocky and difficult to sleep. No leg room at all.
avaliação de
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2,3
Contras: I didn’t know you could make a long haul flight so uncomfortable.
avaliação de
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2,3
Terrible
Prós: Nothing
Contras: Everything
avaliação de
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3,3
No ideal
Prós: Price.
Contras: Expensive luggage check. Flight delayed 1 hour. No entertainment options. Seats appeared to be broken and cramped. No service whatsoever.
avaliação de
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2,0
Contras: I’ve flown on Norwegian before and have always had positive experiences but this time it was horrible. I was offered no drinks or food and when I asked a flight attendant if I could purchase some he said he would be right back and never came back. The tv didn’t work at all so I could order things through that.
avaliação de
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4,6
Contras: Crew members took A LOT of storage bins for their luggage leaving limited space to passangers. With not knowing what to do crew members added to chaotic atmosphere during boarding. They were also loud. Flight was also late, again.
avaliação de
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3,6
No space no screen no usb cheap drinks no choice
Prós: Clean bathroom
Contras: Passengers in front of us recline their sets all the way we felt compressed.screen was not working no air above us no cans for drink no USB port on the flight boarding very disorganized flights always late customs wait very long
avaliação de
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2,3
Worst long haul flight I’ve ever taken
Prós: The crew was mediocre - seemed nice relative to the rest of the experience
Contras: Horribly old plane, with 0 leg room and the person in front of you basically reclined into your lap. Infotainment system was >20 years old and did not switch on for anyone. Was supposed to be supplemented by Wi-Fi on personal devices which also did not work for anyone. In case you may think to read as a back-up, overhead lights also didn’t work. Pretty miserable experience.
avaliação de
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2,3
Poor business class. No priority luggage, food is not good....
Prós: Space
avaliação de
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5,0
Contras: No reading light, no movie, no music, no earphone.
avaliação de
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5,0
This was supposedly Norwegian
Prós: The flight was smooth.
Contras: The man at the check in desk tried to charge me 80 Euros for checking luggage, though he made an exception once I explained that the original flight to Paris had been cancelled and we had spent $2400 on a day-of replacement ticket. Boarding was bizarre; we were bussed from the gate to the tarmac and left to wait for about 20 minutes.
avaliação de
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2,0
The worst
Contras: Delayed, old cabin, no entertainment, no food options, inexperienced crew, 8hrs without so much as offering a bottle of water!
avaliação de
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2,0
Checking in
Prós: Nothing
Contras: The 2 women at the checking -in desk said there were no priority checked baggage tags for my luggage even though my ticket was business.
avaliação de
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6,3
Contras: Boarding was delayed but there was no announcement for the reason. Just waited for 45min on the line.
avaliação de
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2,0
Unreliable carrier
Prós: Price
Contras: Everything else - the flight was canceled at the very last minute and rescheduled with another airline 7 hrs later
avaliação de
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3,3
Don't fly with this airline
Prós: Nothing
Contras: Where do I begin? Ticket price: for the price I paid I expected service as good as on other planes I flew in the past - I didn't get it. The plane was OLD. There was no way of following flight route, we didn't know where we were and what time it was. Why? Because the plane was too old to offer it. The food was bad. Not to mention that it run out of milk!!!! Only 2 crew members spoke Polish. That wasn't a problem for me but I know that many people choose native airlines because they feel comfortable knowing that the crew speaks their language. Entertainment was poor. The movies offered were old. No games to keep kids busy, etc. Again, the plane was old. The plane wasn't clean. The only good thing about this flight was how fast the plane made it to Poland. We had an hour delay from the start yet we made it to Poland ahead of scheduled arrival.
avaliação de
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3,3
Get more staff to help during check in!!!!
Contras: We have arrived 2 hours and 15 min before the flight time. To get to check in it took us 1.20 min!!!! There was huge line for the check in and only 3 staff members were working and helping to check in! Its summer season this plane was full!! Lot should have more crew members assisting to attract more customers to flight with them. The price of flying with LOT is higher that other flight to Europe but the service is the worst. If you want to sell more tickets and attract more customers you need to offer satisfactory service to people.
avaliação de
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4,3
Prós: The crew was very helpful and positive, including going out of their way to put together a vegetarian meal for me when I had forgotten to order one.
Contras: We were put on a EuroAtlantic plane that had been specially chartered. It was dirty, the seats were uncomfortable, my entertainment screen didn't work, and the food was disappointing (although as I said, the crew helped me with a vegetarian meal. On most flights I find there's a vegetarian option so I usually don't worry about ordering it in advance. On this flight there wasn't, which was a mark against it, but the crew's willingness to help was a positive aspect). The cabin was also very bright even when the lights were out--some overhead lights were on and the screens were set to very high brightness, making it difficult to get any sleep (face masks were not provided). Overall it reminded me of flying in the "bad old days" before decent food and higher quality service became standard.
avaliação de
Status do voo
Mapa de rotas da EuroAtlantic Airways
Principais aeroportos em que a EuroAtlantic Airways opera
Informações de contato da EuroAtlantic Airways
- YU Código IATA
- +351 707 102 535 Ligue
- euroatlantic.pt Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.