the customer service could be improved. My Expedia reservation took a while, I sat in the lobby for a while (this was okay), but afterwards they charged double, and I had to call 3 times, and involved Expedia team to have the issue solved and get the reimbursement.
The bed was great as were the amenities. The hotel is lovely and spacious. When I commented in a different review that I was surprised not to have been offered an upgrade in a very slow time, I was immediately given one. Our 3 night stay was very pleasant.
Many of the staff seemed indifferent to us as customers. Only after my poor review did the front desk take any interest in us and even then there were no smiles. The maintenance man we met on the elevator seemed to be the only person happy to work there.
Location was great and the room was nice
No parking. The price was good but the parking was not included, it and was about $50 a night so it kind of defeated the purpose of getting a good deal.
I loved the location and history of this hotel. It wasn’t fancy but it was clean and the bed was very comfortable.
I really wish they had water available in the lobby. They had containers out there but they never had water in them at all for the three days we were there.
Location location location. Walking distance to airport train.
Breakfast and hot water in the rooms.
Stayed here again bc it’s location. Close to downtown attractions and the train
Bed was super hard, room was way too hot, stay was not friendly at all.
Bed was comfortable
Hotel is very dated. The room doors are original to the building and look nearly 100 years old. However, they are banged up and painted over 1000 times. Carpet is tired. You can’t control the temperature in your room. Walls are thin. It’s a cheap renovation overall with poor taste in furnishings and an indifferent staff. This hotel should be gutted and redeveloped then it has a shot because the location is quite good.
My message light was on on my phone and i called the desk 5 times and they said they would turn it off and they never did. For me it is the little things that irritate me when it comes to service. Do what you say you are going to do. The book int he room says the shop int he lobby is open until 10pm but it was closed at 7pm and then the next day it was closed at 4pm. Again, frustrating.
Badly in need of an uodate
This hotel really needs an update, some of the I fraturfture is so old in the rooms and it’s been the same the last decade I’ve stayed there.
Building very nice. Location excellente
The room cleanless needs improve.
Not what we expected
Good location. Friendly and efficient staff.
Upon our arrival we loved the vintage aspect of the hotel. We attended a concert at the United Center and then were planning on coming back to our room for bed. When we arrived back to the hotel we discovered that there was a large Halloween party going on downstairs. When we got to the room it was almost 2am and the party was still very noisy. I googled to see if I could find info on when the party would be over. When googling our hotel, I came across several articles stating that this hotel is one of the most haunted hotels in not only Chicago, but the entire US. And come to find out we were staying on one of the most haunted floors across the hall from the most haunted room in the whole building. No wonder the room was so reasonably priced! We were totally freaked out and immediately packed our things and called a family member who lives in town to stay with. The hotel staff was understanding when we explained why we were leaving (after reading more about it we discovered that people leaving in the middle of their stay is not an uncommon occurance). Unfortunately, because we booked through kayak they were not able to refund us.
very nice and helpful staff, very good exercise and game rooms
nothing comes to mind
Its position is very well, and the room's style is very old.
the room's smell is not well.
The hotel needs to do work work on the rooms... tooo old
This hotel is more than 100 years old. The rooms are furnished with antique-style furniture which gives a warm atmosphere. The rooms in the front of the hotel have a nice view of lake Michigan.
The historic character of the building also has a downside: my bathroom was quite small and old, although it was very clean.
too expensive, do not have free internet access
some facilities are too old
The hotel location is very good. Room was comfortable, the cleaners were very good.
restaurant breakfast is skimpy, expensive and badly cooked and served. Hot water takes 5 minutes before itv reaches the room.
Very large room, comfortable bed, good view
No business facilities - ie no access to a computer if not carrying a laptop
O icônico Congress Plaza Hotel no centro de Chicago tem servido viajantes solo, famílias, casais, políticos e celebridades nos últimos 125 anos. Seus graciosos alojamentos e proximidade a muitas atrações locais fazem dele um destino ideal para os hóspedes de todo o mundo.
O Congress Plaza Hotel está localizado em frente ao Grant Park, com vista para o Lago Michigan, e está a cerca de 30 minutos do Aeroporto Internacional o'Hare. Está a uma curta distância a pé ou de carro de muitos dos principais locais de interesse de Chicago, incluindo o Aquário Shedd, Navy Pier, Museu de Arte Contemporânea de Chicago e Magnificent Mile.
As acomodações do Congress Plaza Hotel são majestosas e espaçosas. Os hóspedes podem escolher entre o Quarto King Lakeview com vista para o Grant Park e o Lago Michigan, a Suite Familiar com 2 quartos, 2 televisões e uma casa de banho, ou a Suite Deluxe com vistas pitorescas e um jacuzzi. Há quartos para fumantes e não-fumantes, todos com acesso Wi-Fi de cortesia.
O Congress Plaza Hotel oferece muitas comodidades e actividades no local. O centro de fitness 24 horas pode definir corridas de pulsos, enquanto o bar, o equipamento para engraxar os sapatos e os serviços de limpeza a seco no mesmo dia podem ajudar a preparar os hóspedes para uma reunião importante ou uma noite especial. Um centro de negócios de serviço completo é ideal para enviar ou recuperar documentos, e a encantadora loja de recordações oferece compras de 1 paragem para recordações especiais de Chicago. O Gold Room do hotel foi um local sob pedido para realizar casamentos de sonho há mais de um século.
O Congress Plaza Hotel oferece várias opções de refeições, que são tão elegantes e convidativas como o próprio hotel. Sirva-se do bar do Congress Lounge e desfrute de um cocktail ou cerveja artesanal enquanto assiste ao mais recente jogo de Cub. O Restaurante gazebo serve pratos de pequeno-almoço dignos de crave para começar o seu dia bem, e o Restaurante Rafael serve pratos clássicos americanos ao almoço e jantar, enquanto os hóspedes desfrutam de vistas deslumbrantes sobre o parque.
baseado em 7.165 avaliações
As condições variam de acordo com o tipo de quarto e o fornecedor.